Afterpay On‑Site Messaging · Store management
Every review we hold for Afterpay On‑Site Messaging, quoted in full, with the store that wrote it.
Bigger stores rate Afterpay On‑Site Messaging 0.05 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
81 reviews pulled · 2 carry a rating and no text · 77 long enough to quote · 2021-02-25 to 2026-07-04
Every review we hold, newest first
App worked exactly as described and was incredibly easy to install. I suspect all negative reviews are about other issues with AfterPay rather than this application specifically.
Harper · harper.ie · outside the top 100k
I'm in Canada so maybe it works here? Not sure why people are having issues with the app. It's extremely basic but I was able to add it under my price on product pages to show customers they can pay in installments and also as a payment badge icon at the footer of our site. I wasn't able to add it to my cart page but maybe it's something to do with another app we're using. I'm not a developer, I'm a just 1 woman running her own business and wearing all the hats, so this was very user friendly and quick to apply. Either way, it seems to work and shows up where I need it. Also make sure you're registered with Afterpay and can accept payments with them before downloading this app, otherwise I believe it would be useless. Good luck!
Stay Wild Apothecary · www.staywildapothecary.com · outside the top 100k
App is garbage and does not do anything. I feel like its been discontinued.
Whiter Smile · www.whitersmile.com.au · outside the top 100k
Doesn't recognise Footer ingestion, uninstalled and used manual snippet instalation insted
Best Batteries Auckland, NZ · bestbatteries.co.nz · outside the top 100k
Easy to install but amount doesn't change when selecting a different variant
My Jungle Shack · unranked store
Already had afterpay installed as a payment method and this was simple to add to the products page to show the Afterpay payments price.
Galah Home · galahhome.com.au · outside the top 100k
This is terrible, I cannot acess the funds from orders made on my store, I can't get in conact with a live person just bots that can't seem to help me. I can no longer log in to my account. I need some one to urgently contact me in reference to this matter.
Sculptedbeautyllc · sculptedbeautyllc.com · outside the top 100k
Driving myself absolutely crazy with Afterpay. This app is just not it. Afterpay messaging doesn't change with variant products. When I ask Afterpay for help, they tell me to get a web developer to code the system correctly. The directions on their website merchant page won't even allow the code to be inputted, the directions of what to change are just simply unhelpful. I am so disappointed. I added afterpay to my website 6 years ago and it was such a simple process. Now it is a nightmare, with no help.
Dear Lash Babe · www.dearlashbabe.com.au · outside the top 100k
well, worked for me no problems. Concept theme.
Tea Life · www.tealife.com.au · top 100k store
Seems to work fine, easy to follow instructions and managed to get messaging on each page, cart and footer. I did get an error message on first installing the ap but then went back and say it was in my ap list and from there no issues
Magnapix · magnapix.net · outside the top 100k
No, not yet - this one is undercooked and not ready. Support via the website is also full of bots who just want to ask you for your ID instead of fixing a problem. Awaiting a msg from the Dev team via support in Shopify. Either they get it right or customers won't use them as a preference.
Bedezy · bedezy.com.au · outside the top 100k
The Afterpay on-site messaging app doesn't work and the block is invisible so we had to get our developer to add a custom liquid code under the price block for it to finally show on the site. Make sure you add the custom liquid in the correct market you signed up for (i.e. US, CA etc) otherwise it will not work. One advice is to ensure your default currency and primary market match the account you applied for. Since we're based in Canada and the majority of our customers are from the United States, we set our default currency to USD and had to apply and get approved for a US merchant account, installed the Afterpay US (NEW) app and utilize our credentials for the US account. If you have separate US and CA Afterpay Merchant accounts, you must have separate Shopify stores to activate Afterpay using each merchant credentials. If you do not have separate stores and is utilizing Shopify's Market feature, it will not work.
Deluxe Canopy · www.deluxecanopy.ca · top 100k store
This app does exactly what it promises — no fluff. The setup was super straightforward with clear instructions, and it seamlessly added Afterpay messaging to both our product and cart pages. It now clearly shows customers they can shop with Afterpay, which helps drive conversions. Highly recommend for any store offering Afterpay!
River and Sands · riverandsands.com · outside the top 100k
Directions were clear and worked perfectly for both product page and footer. Thanks so much !!
IllegalBeautyCouture · illegalbeautycouture.myshopify.com · outside the top 100k
Works perfectly fine. Setup in literal minutes. I think those struggling with it either actually don't have Afterpay and think this app just makes it available on their website (lol), or they limited knowledge of how shopify works, and really shouldn't be in ecommerce game. Ignore the 1 stars, its insanely easy and the documentation are detailed and precise.
Xavier Stone · xavierstone.com.au · outside the top 100k
The messaging is just that, a message, it shows customers on the product page and the checkout page that its available, the after pay button turns up after they click checkout on my shopify store. If you click on the green messaging button it just gives the shopper the run down, it doesn't take them to pay via after pay. So i followed the video and it showed up straight away. The reviews really freaked me out I didn't know what was going on! It works anyway so nothing to complain about from me..
Australian Ceremonial Cacao · www.australianceremonialcacao.com · outside the top 100k
Straight up doesn't work. The app block does not load at all and just stays empty/blank. Support will tell you to refer to the extremely basic installation instructions, which obviously wouldn't help if the app itself does not function at all.
Arcadia North · www.arcadianorth.com · outside the top 100k
Useless App & Non-Existent Support! This app does not work at all. We followed the official Afterpay On-Site Messaging Implementation Guide exactly as instructed, yet the message blocks either remained invisible or empty. We tested multiple Shopify themes (including default, unmodified ones), and the messaging never appeared. Inspecting the page source confirmed that the Afterpay script loaded, but the generated block was 0 in size—completely non-functional. The official support was unhelpful and dismissive, repeatedly linking us to the same useless documentation instead of addressing the technical issue. After weeks of back-and-forth emails, no resolution was provided. Given that Afterpay’s own merchant support team set up our account incorrectly, we’re not surprised their app is just as broken. Avoid wasting your time with this app—it simply does not work, and Afterpay’s support does not care.
Polina Bright · www.polinabright.com · outside the top 100k
Works exactly as it is supposed to - very simple to get the Afterpay messaging on the product page.
Fitness New Zealand · www.fitness.net.nz · outside the top 100k
App does not work. I filled out the form for help and when they get back to me they want me to fill out an onboarding form just loops back to my status page for setting up the payment system. Does this payment system even work?
Headwaters Bamboo · headwatersbamboo.com · outside the top 100k
Horrible Customer Service, No Response! Absolutely terrible experience with Afterpay. I’ve been trying to contact them for hours with no response whatsoever. I sent an email over many hours ago, and still nothing—no reply, no support, nothing. Their customer service is nonexistent. A company this big should have basic communication, but this is a complete failure. If you ever need help, good luck getting a response! Utter disappointment.
AURAPRO SAUNA™ · auraprosauna.com · outside the top 100k
I'm with the Dyslexic Australian. This was very easy to set up.
King Crow Design · unranked store
Clear and concise instructions. Very easy to setup. Does what it says on the box.
Village Cycles · shop.villagecycles.co.nz · outside the top 100k
Do Not Use this!! The afterpay team offers zero support to this app, very disappointed. I switched to other app.
Seedew Eyelashes · unranked store
we have not got paid for almost two months now
Sphinx Cosmetics · sphinxfragrances.com · top 100k store
So easy to install... don't know what the other reviews are talking about!!
Regal Gems Jewellery Co. · unranked store
Messaging was straightforward to install when following the instructions. Unsure if all of the people having issues are on an incompatible theme, but this worked fine for me!
The Sensory Store · www.sensorystore.co.nz · outside the top 100k
Doesn’t work at all ! I’ve lost all my time with them and nothing happened couldn’t even Conect to my store and all the code and links doest’t work
OC Westhetics · ocwesthetics.com · outside the top 100k
Not easy to install and no assistance. Nothing works!!!
Lagom 142 · lagom142.com · outside the top 100k
Not happy, I can't install the afterpay messaging to my store. The codes they aren't there to replace them with. I have emailed them multiple times without a reply.
Dreamy Dawn · dreamydawn.co · outside the top 100k
Does not work
PeppaTree Designs · www.peppatreedesigns.com · outside the top 100k
I dont know what it is about these reviews, the ap works fine things may not work at first but you cant give up, try again and watch the video, simple stuff, im Dyslexic and i still did it, i hope this finds you wll after pay. This 5 * is for the easy setup, but be warnd you need to wait for 3 days, for them to approve you.
Dizauz.store · unranked store
Not happy as it's not working properly and I have been trying to contact afterpay for 2 weeks to help fix the problem and still have not hear back
A & M DESIGNS. Co · unranked store
Wont connect, keeps looping me into the login and then won't connect my account. Very annoying!
Emotional Literacy Academy Shop · unranked store
The first step is to connect my account. When I access the link though, it takes me to a page where you apply for an Afterpay merchant account despite logging in with an email that is linked to an already-existing Afterpay merchant account.
Dick Johnson - Formula Johnson · www.dickjohnson.com.au · outside the top 100k
Just doesn't work. Doesn't connect, doesn't show. Doesn't do anything.
Johnny.Decimal · unranked store
Doesn’t work half the time and no one will email back. It’s been a few weeks now of “processing “
Love, Charlotte · lovecharlotte.net · outside the top 100k
It works. As mentioned by others it just adds Afterpay messaging.
Maison Ekhaya · unranked store
This APP worked excellently and solved my problem in 5 minutes. Similar to what the earlier 5-star reviewer said, this APP is for helping you display Afterpay as a payment option on your product listing page so your customers know you offer Afterpay. The app delivers on what it promises. If you want your customers to know you offer Afterpay as a payment option in addition to ShopPay, this is the app you need.
NOTIQ · notiq.com · top 100k store
What is wrong with this app? I can't do s***. The developer need to update the app. It's a simple fix. Don't be a developer if you're not gonna keep the app updated. I am still stuck at "add Afterpay to your store"
Belle Kloset · unranked store
It does not work! Still stuck at "Connect Afterpay account" "Processing" for 3 days.
ShapyWear · unranked store
It's a waste of time, the app doesn't work. Technology is so advanced that even new apps are working flawlessly on Shopify themes but a company of such a big stature couldn't afford to fix their app.
Garb Classics · www.garbclassics.com · outside the top 100k
Doesn't work for my store. Going round in circles with support for 6 months. "We can confirm that your account is currently undergoing compliance checks. A member of our Compliance Team will be in contact shortly with the next steps via a separate email thread. This case will be closed as you have reached out to the post-integration technical support." "We've closed this support request. Your request was not able to be resolved today."
Lykalyte · www.lykalyte.co.nz · outside the top 100k
App was working fine before now it has completely stopped. Shopify is warning companies to remove it. Im going to wait for an email response afterpay or a phone call before giving up about what I should do.
Shop Blaze Inc · shopblaze.net · outside the top 100k
The purpose of this app is to add on-site messaging to your product pages. The people leaving reviews about it not working did not follow the VERY CLEAR instructions or are complaining about their approval process (which does take time). Made it easy for me to add the Afterpay messaging to my product pages and add the code for the payment icons.
Jasmine Alyssa Design · unranked store
Worked really well after watching the video. Thank you.
Colour Nature · colournature.com.au · outside the top 100k
Didnt work
V's Beads · vsbeads.com · outside the top 100k
Does not add afterpay options to my sites product pages
Twoday · unranked store
Complete junk. After I went through hours of trying to install their spaghetti code without their help, they won't approve my store. Waste of time because "dropshipping" is not a legit business type in their opinion. What losers. Why even have them on here. WASTE OF MY AND YOUR TIME.
Decorate Beautiful · unranked store
I worked hard setting up the app and suddenly got a message that I have been declined, they didn't tell me any reason.
Wisely Cart · unranked store
Love it so much once I got approved and the Afterpay message in my store the Afterpay sales have been coming through I’m glad I added Afterpay to my online store it can be used online and in store love it
The Manifesting Collection · unranked store
my status has been stuck on the "2-3 day review" for over three weeks. I have reached out to Afterpay MULTIPLE times, yet no one has helped me resolve this. WORST service I have ever had!
Mama Llama Makes · mamallamamakes.com.au · outside the top 100k
Thee worst went through the entire process my customers started using just to find out my shop didn't get approved after my customer used afterpay. No notice was sent to me. No reason of denial when their are a lot of hair company's using them. Now I have to remove all of this off my website. There is no phone call or help desk to help you. All website help is not helpful, people that email you don't help you. This is a joke. My customers begged for afterpay... never again. No longer will use for myself either worst experience ever now I got to get the money they do have smh
Iwear4u ™ · unranked store
i reside in canada and i can’t take afterpay payments from the U.S even though that’s where most of my sales come from… doesn’t make sense
kaydollhouse · unranked store
Having a tough time getting the payment button to show in my checkout. I didn't have this problem before.
iglowellc · unranked store
It is very difficult to reach anyone in customer service, I've sent multiple help tickets and no response. Why is there no customer service number? I need to speak with someone, as soon as possible.
GOOD SCENTS OILS · www.goodscentsoils.com · outside the top 100k
they are garbage. they don't even care about you. try yourself, have an issue and you will see how many months will take to have someone doing something. TRY BETTER BUSINESS BUREAU and small claim at online court if you need a resolution.
Rio Brazilian Boutique · unranked store
I don't know what is going on with this app but I have tried to connect this app with the Afterpay merchat portal to do the popups and adds and it doesn't work. Support doesn't address the issues of how to integrate the app into shopify themes. I'm hoping someone will reach out to me to help with this issue.
Victoria Royale Boutique, LLC. · unranked store
I wish I could give Afterpay a good review. I mean, it works...when it works. But trying to reach someone at Afterpay when it doesn't work is a nightmare! No email responses. Just automated messages or blanketed responses from what appears to be a temporary intern. No real help at all. At this point, I'm looking for other options. This review is my last stitch effort to get someone's attention and a REAL response and solution to my problems!
Very Ashley · unranked store
AfterPay as a service is fine. This app is garbage. I updated my theme and tried to get AfterPay info back on my site, this app fails after the first 2 steps in the set-up. Support is non-existent.
Shumi Shop · www.shumishop.com.au · outside the top 100k
After changing my theme and upgrading to Shopify 2.0 I spent ages trying to find out why Afterpay was not showing on my site. Found this up (thanks Google) and all done and dusted in minutes. The best thing ever! Installed, added, shows on site. Even can decide where I want it to show - which I did not have the capability of before. Love this App. Thank You!
My Angel · unranked store
How am I supposed to know when my customer pay there payment it doesn’t let me know when will I be receiving the payment’s every 2 weeks help me please I’m barely starting.
Jenn's Beauty Shop · unranked store
We installed the Afterpay app but after reviewing the 6% + 1% charge decided we wanted to have it removed from our store. We removed the code but it still shows up in the Checkout and there is no way to remove this as the app is not shown on the installed app list.
Pool Store Canada · www.poolstorecanada.ca · outside the top 100k
Have been approved and have afterpay as a payment method yet this app still wont connect and when i try it says it is still in review. this issue needs to be fixed
Trendsales.com.au · unranked store
So it has been about a month since I applied, i received an email saying that I was approved and would be active on the 6th. Every time I long in it says it is still in review and I have sent multiple emails with no replies. I will be removing this app and finding a different one. Don't waste your time like I did.
Reads & Runes L.L.C · unranked store
Increase store sales. Takes 2-4 days for funds to be sent to your bank. Afterpay will also put you on their Afterpay App. I use Afterpay and Shop Pay to give my customer more options.
King's Cross Bookstore · unranked store
I have tried to get this app up and running several times with no success. I get an email to login, then it says compliance review is still reviewing, even though i get emails to say review is completed and ready to install. until afterpay get their install / integration sorted I will give it a miss.
NDT Sales Australia · ndtsales.com.au · outside the top 100k
The section where it's supposed to load the product page is simply a white screen. I've tried to contact you guys in various ways already even your ticketing system to no avail. Your team helped us install it and it just stopped working. Please send me an email to help fix it soon. Thanks
Gaby's Bags · gabysbags.com · top 100k store
This app used to work really well. My last two themes were not compatible, and they are Shopify 2.0 themes from Shopify. Now it does not work and the coding from Afterpay is too tedious to get working as I cannot get the placement right in the coding. Still will offer afterpay at checkout, but no real way of advertising it except images.
Honey & Fig Boutique · unranked store
Terrible service. The app asked me to install and I did all the way to set up to messaging setup and add payment method it told me complete. Then to double check, i sent an email to check as when I tried to log into my afterpay account it said i didn't have one. contacted Afterpay got one reply saying they would look into it and then Nothing despite 5 or 6 emails
JEWEL AUS · jewelaus.com · outside the top 100k
Used to be good and worked well!. Now it doest work with my theme? and looks funny on product page now. not entirely happy
SpeedNation.co.nz · unranked store
We've been with Afterpay for 2 years now. First year - no tax invoice form and no response from the company. This year a tax form was sent out and it was COMPLETELY INACCURATE! *update 3/21* Afterpay had a representative reach out to me, however, they seemed a bit more interested in having me update their app and less interested in the tax form concerns.
Adept Cosmetics® · www.adeptcosmetics.com · outside the top 100k
horrible I am not happy with this service at all! There is no chat option at all. No support! I am looking to cancel this asap!
Posers Hollywood · posersonline.com · top 100k store
We've used After Pay for several years as a payment option. The app install was very easy and seamless. Keep in mind that I was already an approved merchant so I just had to uninstall old code on my store and install this app--it was super easy. After Pay has always been supportive of my business and has collaborated with me in the past. The customer service is great and I feel they are supportive in trying to help their merchants get sales and build brand awareness through the campaigns they launch.
Gusto and Co · unranked store
Don't even bother, I suggest trying Klarna instead, get instant approval, Afterpay wont even respond to you if your business is too small. Customer Service was horrendous as per other reviews, you won't get any support at all so use Klarna instead. Reached out multiple times and everytime I got silence as a response. USE KLARNA INSTEAD.
Ambassadress NYC · unranked store
Most horrendous customer service. I have been trying to reach them for weeks now about the recent upgrade and can't speak with anyone on the phone. Left several messages and no one returns phone calls. I will be removing the app shortly from my store.
Chesserfeld · unranked store
We have a niche very small business and reached out to this company ahead of applying to ask questions about their approval process. We received a reply that completely ignored our questions and instead just vigorously encouraged us to apply instead. We were quickly denied service, after application, with no reason given. Ultimately a good thing, since we will not want to do business with a completely impersonal company that shows themselves to be untrustworthy.
Rogue Steel · roguesteel.com · top 100k store
It took some time, but Afterpay was thorough and complete with my approval and setup. It's great being a part of their community.
Scandal Candles Co. · scandalcandlesco.com · outside the top 100k
This app is very easy to set up! The agents stayed in contact with me throughout the entire process. I am excited to offer Afterpay on my online store!
Outside of the Box Blanks & Custom Tees · unranked store