AfterShip Email Marketing,SMS
All-in-one marketing platform that empowers brands to drive leads, customer engagement, and sales.
#14 of 853 in Marketing and conversion · Email Marketing
- Rating
- 4.8 from 2,269 reviews
- Rating from stores in the top 100k
- 4.2
- On Shopify since
- 2019
- Pricing
- Free plan available
- Seen on
- 18,237+ stores
Bigger stores rate AfterShip Email Marketing,SMS 0.57 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
What merchants say
Read all 400 with sourcesEvery review carries the store that wrote it and how big that store is, and 25 of them are complaints you can read in full.
- 1★2026-06-16
Sadly enough they have decided to start with chatbots and after multiple bugs they are not willing to resolve it's time to find another app (after 5 satisfied years). Find out for yourself before you add this app to your store: open the chat function, type that you want to chat with a human being and wait long enough till you decide that this review is 100% real.
chastity-shop · outside the top 100k
- 1★2026-05-12
i used this app for 5 years. It was pretty good from 2020-2023 but then they fell completely off. emails don't get delivered, they freeze your account for no reason making it so that you can't send emails at all. I had an organic email list of 16,000 people and i was constantly blocked from sending emails even when i have a quality email list. customer service is terrible. they also kept overcharging me by upgrading my plan without my consent!! they did this SEVERAL times. do not use this app
ANGELS ONLY · outside the top 100k
- 5★2026-03-19
Very helpful and thorough.
Brain Fuel Coffee LLC · outside the top 100k
- 1★2026-02-21
Extremely complicated and time consuming to setup and to remove.
Vintage Something · top 100k store
- 1★2025-11-22
DO NOT WASTE YOUR MONEY!! They say that the email spam rate should be within 0.40% but they would disable the email feature even if you are within that limit. The customer cannot help you at all, and they would send you a canned response that they have reported this issue, and would make you wait days to fix an issue in their system. When I told their agent Sadhan that I'm within the threshold, he told me the spam rate limit is 0.10%. I had to show him a screenshot of their own website that says it's should be within 0.40%. They would hand out incorrect information to mislead you and just to cover their system's fault. The customer service can't be bothered if you're losing business or what. FIND A DIFFERENT APP. DO NOT WASTE MONEY LIKE I DID
Vitalia Supplements · outside the top 100k
- 5★2025-11-11
I had a great experience with AfterShip’s customer support. The team responded promptly, communicated clearly, and handled my request with patience and professionalism. They followed through and successfully resolved the issue. Truly appreciate the efficient and friendly service.
Separatec · top 100k store
- 5★2025-11-10
Very good service, fast communication. Thank you for the help Arun from Aftership. Your service is the best. Thank you!
Hello Seoul · outside the top 100k
- 5★2025-11-03
Thanks guys for patiently going through all of the issues with me and sorting them out - I would have been lost otherwise!
Tunik · outside the top 100k
- 1★2025-10-21
DO NOT USE THEIR APP! Please do not use this app. Their business development representatives will play tricks in the contract, preventing you from enjoying the communication rights you are entitled to. The validity period of communication emails is supposed to be 12 months, but the contract will state a shorter period. When there are remaining emails left, you cannot flexibly apply for an extension, and they will directly deduct the money from your account. It is recommended that everyone use Mailchimp. For unused remaining quotas in the package, it offers extensions of six months or one year, which is very flexible.
KLAIYI · top 100k store
- 5★2025-10-21
Great app and very responsive support team, it does what it says on the tin. Will continue to use it!
Jelly Fabrics Ltd · outside the top 100k
Read all 400 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
Slowing down
AfterShip Email Marketing,SMS usually gets about 99 reviews a month. It got only 0 in the last 30 days. That is -100% against its own 90-day pace. We publish this beside the ranking, never inside it – the order is the rating, and a good month does not change how good an app is.
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