Avada Email Marketing · Marketing and conversion
Every review we hold for Avada Email Marketing, quoted in full, with the store that wrote it.
Bigger stores rate Avada Email Marketing 0.45 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
400 reviews pulled · 14 carry a rating and no text · 360 long enough to quote · 2024-02-26 to 2026-07-20
Every review we hold, newest first
Trash and scammy app overall; got charged twice right after I cancelled my paid plan!!!
Shoptown Boutique · www.shoptownboutique.com · outside the top 100k
SHE GREAT WITH ME THANK YOU
MOOAZAA · www.mooazaa.co.uk · outside the top 100k
Good app and good and fast service, especially Jasmine. I recommend it!
The Tail And Whiskers · unranked store
Their support team's service is absolutely top-notch, especially sonny
Gefily · gefilyhair.com · outside the top 100k
Regarding email marketing functionality, I believe Avada's product is slightly better than Klaviyo. Klaviyo has a very obvious trademark. It's very clear that this will cause customers to be unclear about what our brand is. The most important point is that for Shopify sellers, they will definitely encounter various problems, especially with complex software like this, and customer support functionality will be particularly important. First, Klaviyo does not have online support, meaning you have to send emails to customer support like in the last century, and then wait for ten hours or even longer. Even after waiting for a response from customer support, you'll find that their reply is completely useless. However, for Avada, they have 24-hour online support, and their response time is within 1 minute, anytime. They will proactively help you modify the code. Even if you are a free user, Avada's customer support treats all issues equally. This is something Klaviyo cannot match.
Rovess · unranked store
great support by Hana
Farvey · unranked store
ALYSSA was freaking amazing!!!! very very smart young lady and accomplished every single need I had. looking forward to doing great things with avada. Alyssa if you see this, you are GREAT!
YONIFUL · unranked store
Having an issue and Audrey helped me with a quick response.
MERKKI PASSI · merkkipassi.com · outside the top 100k
Hana's service was very good, she helped me solve many problems. I highly recommend this APP
Txed9x · unranked store
L'application offre une expérience utilisateur exceptionnelle et son support client est absolument irréprochable. Je suis bluffé par la réactivité et l'efficacité des équipes, qui répondent toujours avec professionnalisme à toutes mes interrogations. Je recommande fortement cette application à quiconque recherche fiabilité et performance au quotidien. Elle dépasse toutes mes attentes et s'est vite rendue indispensable.
INES FASHION · unranked store
Absolutely amazed by the stellar customer support from Audrey and Toby! Their responses were not only incredibly fast but also exceptionally helpful, guiding me through every step with ease. It's rare to encounter a team that's both this efficient and genuinely caring. Highly recommend their service to anyone looking for top-notch support! #SpeedySupport #HelpfulHeroes
ANTEPLİM · anteplim.de · outside the top 100k
Hana was a wonderful help to setup the app with our shop. We recommend Avada, it increase our user experience with our shop, and help us to stay in contact and inform our customers. Very easy to use (Maybe a French version would be cool too ^^ )
Magaz.fr · unranked store
Sonny is the best. He fixed my problem in no time.
Nova Creations · novacreations.us · outside the top 100k
amazing
Zemur · unranked store
So far so good. Great experiences with the customer service team Tracy, Charles, and Hana. There were all helpful and quick at answering questions.
Unleash Your Vibe · unranked store
Merci Abby pour votre soutien et votre patience. Je suis satisfaite
Dija Store & CO · dijatou.ca · outside the top 100k
I had a great experience with the online support team, especially Jasmine. She responded quickly and was incredibly helpful throughout the entire process. Her positive attitude and commitment to understanding and meeting customer needs truly stood out. Great customer service all around!
Dhia Jewellery · www.dhiajewellery.co.za · outside the top 100k
This program is very professional and can solve practical problems, and Hana is also very patient to help solve the problems encountered during use. It is highly recommended for everyone to use it.
Gemmispop · gemmispop.com · outside the top 100k
Es mi primer día, Y todas mis dudas han sido resueltas rápidamente, Gracias a Hana, una atención al cliente buenísima. No esperaba tanta rapidez y preocupación por su parte, y me ha sorprendido gratamente. Así que de momento en atención al cliente doy 5 estrellas porque no hay 10. Así da gusto empezar a trabajar con una app nueva y que aún no conoces.
SonrieTee - Tienda Online de Camisetas Personalizadas y Productos con Enfoque Ecológico y/o Sostenible · sonrietee.com · outside the top 100k
Good email and SMS marketing app, highly recommended. Also, Audrey offer professional and timely support.
NIRONT Marketplace · niront.com · outside the top 100k
Audrey was very nice and helpful. She managed to figure out and solve the problem. Thank you!
Joyrnal · unranked store
el soporte tecnico es muy eficiiente y responden rapido.
Icaro Libros · icarolibros.com · outside the top 100k
Hana was fantastic !
Pals for Paws · www.palsforpaws.com.au · outside the top 100k
Had a small issue setting something up and reached out to Avada support — Alyssa helped me out quickly and clearly. Nice to know their support actually works when you need it!
LORA Babygoods · unranked store
AWFUL SERVICE BY AVADA TEAM , SYNC DID NOT WORK BACK TO SHOPIFY , HUNDREDS OF TEXT MESSAGES BACK AND FORTH AND ALL THIS TROUBLE GET BILLED FOR THEIR ERRORS USING THEIR EMAIILS TO TEST THE SYSTEM, THEN THEY WANT PROOF OF WHAT THEY BILLED ME - YET THEY KNOW EXACTLY WHAT THEY BILLED , RIDICULOUS - AWFUL SERVICE BY LIZ WHO EANTS PROOF WHEN THEY ALREADY KNOW DO NOT EXPECT THEIR APP TO WORK UNTI THEY GET ACCESS TO YOUR SITE FOR A WEEK AND THEN IT STILL DOES NOT WORK AND THEN THEY BILL YOU FOR THAT WEEK OF CRAPPY SERVICE.
Gay Jock Underwear · www.gayjockunderwear.com · outside the top 100k
Very good support, which helped me fixing a problem with a form.
Derriô · derrio.com.br · outside the top 100k
good support , thanks HANA
cdr · unranked store
HANA SOLVED THE PROBLEM IN LESS THAN 1 MINUTE!!
MOB-X oficial · unranked store
Very good App and Hana helped me a lot
MAZONKIKI · www.mazonkiki.com · outside the top 100k
Thank you Sonny for your help in resolving my issue so quickly!
eavolu® · www.eavolu.com · outside the top 100k
The Avada support team promptly responds to my inquiries and provides solutions. The product is currently in the trial phase.
GlamTint® | Best Press On Nails | Easy Nail Stickers · unranked store
Absolutely fantastic service from Hana. Without her, I wouldn't have been able to set up the entire DNS entries. I would also give it 6 stars for the great service.
Altholz Bilderrahmen - Lasergravur Geschenkideen · altholz-bilderrahmen.at · outside the top 100k
Very good customer service, everything very clear. Thanks to Hana.
BUSINESS COLOMBIA · unranked store
They are very fast in responding inside the live chat session with 24/7 support. Also helping in things that are complicated for me making my life easier. Literally cheap and don't need to purchase a plan to talk to there support team unlike other email services i installed. 5 stars all the way!!!!!!!!!!!!!!!!!!!!!!!
Prosperity Champs · unranked store
100% recomendado
Submersa · submersa.es · outside the top 100k
Easy to set up and nice, quick customer service help.
My Store · unranked store
Sonny was a great help! Super fast, efficient and friendly service! A+++++++++++++++++++
Sarobey Designs™ · sarobeydesign.com · outside the top 100k
It was Saturday when I have time most to work on my Shopify online store and of course I have most questions. I had doubt to start chatting and getting right answers because it was weekend. However, Abby responded and swiftly solved my problem. Also, I had the free plan (hasn't upgraded to a paid plan then), but still Abby's response was fast and direct to the point! Thank you Abby and I am now ready to commit to the app and expand my email campaign further to expand my store.
NKinds · nkinds.com · outside the top 100k
so far so good
proservestore · unranked store
quite simple and easy to use and if you ever run into any problems or just need help their support team is very helpful and fast!
Shift Clothing · unranked store
Amazing service! The support team was very professional and guided me through the entire setup process. They provided clear instructions and valuable recommendations to ensure everything works smoothly. I truly appreciate their help. Highly recommend!
autopp · unranked store
Thank you Hana for helping me, she responded to all my questions and helped me solve my problems
Roshanara-paris · roshanara-paris.com · outside the top 100k
Very easy to manage. Everything is great. Especially customer support.
Zerbay · unranked store
My experience with Avada Email Marketing was fantastic! Hana provided quick and helpful support, making everything so much easier. I truly appreciate the great service!
Hype Trade GmbH B2B · unranked store
The test email isn't sending, the email campaign isn't sending, and no emails are being received. I had to escalate this to the support team, and it took an unreasonable amount of time just to figure out why the email marketing isn't working. This is an email marketing app, yet it’s failing at the one thing it’s supposed to do.
EDU Artsdistrict · unranked store
Hana did it great with all my questions
BC Beauty and More · unranked store
Hana from Avada provided exceptional support! She was prompt, and knowledgeable, and went above and beyond to resolve my issue. Her friendly and professional demeanour made the experience even more pleasant. Highly recommend Avada's support team, especially Hana!
DIPANNIKI · dipanniki.com · outside the top 100k
hana
RakaBoom · unranked store
So far so good. they are helpful. Special thanks to Hana who is helping me send out my first blast
PremiumBrandGoods · premiumbrandgoods.com · outside the top 100k
I've been using the Avada Email Marketing App for a while now, and it has significantly streamlined my email marketing efforts. The app itself is intuitive and packed with powerful features that make running campaigns a breeze. What truly sets Avada apart, though, is their exceptional customer service. Alyssa, in particular, has been fantastic. She is always ready to assist, providing prompt and detailed responses that go above and beyond to ensure our needs are met. The support team is accessible and very knowledgeable, making troubleshooting any issues an efficient and hassle-free process. I highly recommend Avada if you're looking for an email marketing solution that comes with reliable and responsive support!
FRISKY BUSINESS SG · unranked store
I dealt with Abby which helped me like an angel with my sender email issue ! Thank you so much.
Un Cadeau Une Histoire · uncadeau-unehistoire.com · outside the top 100k
This is a hidden gem. The support team is very helpful and responsive as well. I had help from Hana, she was excellent. I have no idea how email marketing works but she held my hand through the whole process
Just Home Furniture · unranked store
Audrey have been particularly good help. Thanks for everything.
Magic Fajas Shop · unranked store
Very helpful team HANA also help us step by step anything thanks for this
Preloved Labels · prelovedlabels.com · outside the top 100k
Customer support was quick and easy Sonny did was clear and fast in their work.
Dean Gordon Guitars · www.deangordonguitars.com · outside the top 100k
Hana was a great help as I start installing the app for my website. She answered all my inquiries and didn't leave until we configured the pop-up that I need!
MacroFit by PeruvianPrincessFit · peruvianprincessfit.com · outside the top 100k
Nice support from "Audrey". She was patient during the tutorial, which allowed me to use this app for my business effectively.
MOMAN Daily · momandaily.com · outside the top 100k
Really friendly and could help me directly. Sonny was really cool!!!
Ethereal · etherealny.com · top 100k store
Great customer service, super responsive and knowledgeable. Audrey was a great help!
PS I Love You · psiloveyoudirect.com · outside the top 100k
It is currently easy to use and the customer service is responsive. Thanks to Hnna for the help.
Ludyne Yuceed · ludyneyuceed.com · outside the top 100k
Audrey from the Avada team was really helpful with navigating how to create pop ups for my website. At first i was struggling to navigate my way around the app, but she assisted perfectly and i now know how to create pop ups!
Stainless Australia · stainlessaus.com.au · outside the top 100k
An intuitive email marketing app with outstanding support! Avada has proven to be an excellent choice for managing our email marketing campaigns. The interface is very intuitive and easy to use, even for those with little experience in the field. The wide range of features allows you to create professional campaigns in just a few steps, with useful tools for advanced automation and segmentation. One of the app's standout features is its exceptional support team. I needed assistance to resolve an issue, and Audrey was fantastic: quick, professional, and incredibly helpful. Thanks to her, everything was resolved in no time! I highly recommend Avada to anyone looking for a reliable solution and a customer support team that truly makes a difference.
Nannini Dolci e Caffè · nanninidolciecaffe.com · outside the top 100k
i loved the app. very helpful for my store. Hana was really helpful.
Soar N Style · unranked store
The app seems to be great so far! I had reached out to see if Shopify's default emails could be replaced, and Hana was very helpful in finding a solution. Can't wait to continue with them!
Trevit · trevit.store · outside the top 100k
Great experience. Satisfied
SIHANA · sihana.store · outside the top 100k
Hana was great! Enjoying the app experience so far.
Joy and Gumbo Pets · unranked store
The app was very helpful, and I was helped by Audrey when I had a issue
Noir Hair · noirhair.nl · outside the top 100k
Excellent Email Marketing App! The AVADA Email Marketing app is fantastic! It’s user-friendly, effective, and backed by outstanding live support—responses within a minute. Special thanks to Hana for her amazing assistance! Other great apps by AVADA include PDF invoicing, SEO marketing, and a review app and more. Highly recommend their services!
SPINGHAR · unranked store
This app is really great! It is both flexible and versatile, with a free plan perfect for getting started in email marketing. The customer service is exceptional: ultra responsive and always ready to help you quickly and efficiently. Special mention to Audrey, who supports users with great professionalism and kindness. I can’t wait to experience all the features Avada Email Marketing has to offer
Armonie Home · unranked store
Super app! Très facile à utiliser, je recommande vivement. L'équipe support est très efficace notamment Audrey qui a débloqué mon problème dans la minute. Toujours beaucoup de gentillesse & de professionnalisme.
Appoline · maisonappoline.com · outside the top 100k
Supporto immediato, grandi!
Angela Barba dal 1969 · www.angelabarbacalzature.com · outside the top 100k
really avada is a good helping to many here.. i got great help from damian .he is so helping. cooprative and good ..thank you for damian and for avada
HJG · unranked store
Great assistance from Audrey. She was very helpful and quick, to solve all my problems!
ORLOV PARIS · unranked store
Great app and great customer support... Hana was amazing, she answered me in a few minutes and solved the troubles I had on configuration in a short while. Recommended!
EGR ARCHIVIO · egrarchivio.com · outside the top 100k
Hana is great, she was quick and easy to work with and answered all my questions.
Jessthechen · jessthechen.com · outside the top 100k
Great working & very quick customer support.
Aethon Active · unranked store
Great and quick Support from Hana! Thanks again!
ChillVet · unranked store
I just installed the app and the app is wonderful. I was facing some issues and your chat support feature is really nice and timely. I talked with Jasmine and see answered all the queries quickly and effectively. I really loved her timely responses and the way she tried to understand what actual problems I was facing. If I get a chance, I would like to send flowers to her address as a token of love.
DooWoo · unranked store
Quick and helpful response from an amazing customer service, especially Hana! They don't 'hard-sell' their upgrade plans but really helps users to get to know the app. Great experience.
HARRISON WONG · harrisonwong.com · outside the top 100k
Hana was great. Professional, helpful and knowledgable. Thank You!!
Mama and Bubba · www.mamaandbubba.co.uk · outside the top 100k
Thank you Jasmine for all your help, very appreciated to get great support.
First Light Direct - Light Fittings and LED Light Bulbs · unranked store
service assistance très efficace ! je remercie Audrey pour son aide et sa rapidité !
L'art du Pilates · unranked store
Good app. Nice and user friendly newsletter builder.
Heart Hair and Beauty · hearthairandbeauty.com · outside the top 100k
Great product and customer support team! Usually online and super helpful. My latest interaction was with Hana, she was friendly, responsive, and quickly helped me resolve the issue I was having. I'd recommend Avada for anyone looking for a solid email marketing solution.
Liquidation Plus · liquidationplus.com · outside the top 100k
Audrey is a great help!
Tasic Pure Oils · tasicpureoils.com.au · outside the top 100k
Amazing app, the support team is very helpful! especially Jasmine that helped me today thank you so much
Omika Beauty · omikabeauty.com · outside the top 100k
Absolutely incredible support experience with Abby! She's always available, helpful and responsive!
Annelaine LLC · unranked store
Excellent support
My Store · unranked store
Exceptional support, thank you, Sonny, for going above and beyond!
Berber Wool Rug · www.berberwoolrug.com · outside the top 100k
It's excellent, the service very attentive.very good and easy to use
Pawparede · unranked store
The support Hana gave was very good. Thank you!
Aromesse · aromesse.com · outside the top 100k
still an exceptional experirnce using this app. i think it will support me also in future. Audery has heped me a lot in sorting my problems. I wish her lots of blessings regards
chumchum. · unranked store
Support helped me immediately with a working solution. Great!
Ambérnin · ambernin.com · outside the top 100k
I’ve been using Avada Email Marketing & SMS and I’m beyond impressed with the service! The platform is user-friendly, and the results have been fantastic. A special shoutout to Hana and Audrey from the support team—they are absolutely amazing! Their prompt responses made all the difference. Highly recommend Avada for anyone looking to elevate their email marketing game!
My Store · unranked store
Very good support. JAsmine came online immediately and helped me sort out the issues I had.
Rentra S.P.A™ · unranked store
very very good app and best support with Hana! Thanks team!
OLENS · www.o-lens.co.in · outside the top 100k
作为一个独立站新手，有免费套餐的自动化营销真的很有用。并且客服人员也很nice！推荐！
Reverve · unranked store
the app is amazing and the help center specially Hana was very helpful and helped me to set up what i wanted
Brewedshroom AE · unranked store
Fast and very kind. Thanks to Audrey
cbspro · cbspro.ro · outside the top 100k
Good customer support, Hana helped me to fix an issue in no time.
blu Shop · unranked store
I had a great experience with the customer support team, especially Jasmine. She was quick to respond, friendly, and very helpful. Highly recommend this app for both its features and support!
SnickerCat · unranked store
Hello Hana has consistently demonstrated strong problem-solving skills and dedication in their role as an Application Support Executive. They have shown an excellent understanding of the applications they support, enabling them to provide efficient and effective solutions to a wide range of user issues.
thirty1jewelry · unranked store
Very good support from Audrey ! Thanks a lot
Cure life · curelife.be · outside the top 100k
Customer Support was awesome! Hana was the best!!
Café Solara · unranked store
Service client irréprochable j'avais un problème concernant mes campagnes email et AUDREY de leur service client m'a aidé très rapidement sans rien attendre en retour car j'ai (pour l'instant) l'essai gratuit.Donc merci à vous pour votre sérieux et rapidité
Dona Lingerie · unranked store
I had the pleasure of working with Audrey from the Avada customer support team, and I couldn't be more satisfied with the service I received. Audrey was incredibly patient, professional, and quick to understand my issue. She went above and beyond to ensure everything was resolved efficiently. Her friendly attitude and thorough knowledge made the whole experience smooth and stress-free. I truly appreciate her dedication to helping customers, and I will definitely recommend Avada support to others, thanks to Audrey's outstanding assistance
Qmr Fashion · unranked store
What a best Customer support, her name is Abby and she is very nice and smart <3
YAKI TATI · unranked store
I love the customer support chat feature. Im always so clueless on things and the customer service team always helps me figure things out with quickness. Audrey was super helpful
Mula Mozza · mulamozza.com · outside the top 100k
Sonny is very supportive
Mi CHARGE · unranked store
I recently had the pleasure of working with Audrey from Avada Email Marketing, and I couldn’t be more impressed! From the moment I reached out for assistance, Audrey was incredibly helpful and attentive to my needs. She took the time to understand my questions and provided clear, actionable solutions that made navigating the platform a breeze. Her friendly demeanor and expert knowledge truly made the experience enjoyable. I appreciate how she followed up to ensure everything was working smoothly. If you’re looking for excellent customer support, I highly recommend reaching out to Audrey!
Glam Baba · unranked store
Hana has been incredibly helpful. It even turned out that the issue wasn't related to the Avada product, and despite the fact that I was using it incorrectly, she kindly guided me to solve the problem. I'm truly grateful.
SYRS - シルズ · syrs.jp · outside the top 100k
Quick responsive and supportive, Mia and Technician Anivia had solved my queries and I am satisfied with the resolution.
CHARMGAL · charmgal.in · outside the top 100k
Great support team! Hana helpt me solving my problem.
HomeyGlow · unranked store
the staff help 100% the guide step by step to finish the setup of my store 5 star liz was great . great app hana is great !!!!!!!
J & A Technomarine y Accesorios · www.jatechnomarinepr.com · outside the top 100k
works great
Dango Mexico · unranked store
Great product and fantastic customer service
Budget Genie · unranked store
Very helpful support! Highly recommend. Very good app, we are using it for our business
Crystals Motors · crystalsmotors.com · outside the top 100k
It's easy to use and offers free trial. The agents are extremely kind and friendl. They can help me out within a few minutes.
RibbonBow & Rose · unranked store
Hana was a great help with my project. She is quick, efficient, and has excellent solutions. Highly recommend!
PureBreathe · unranked store
Réponse rapide et efficace même en soirée, merci !
MYBUDOSHOP · unranked store
Hana was good and fast on helping. Thank you!
Ford X Retail · unranked store
I am still at the stage on the onboarding, but I can say that everything is very straight forward and intuitive. For any questions that may arise, the support is always there and is super quick via chat option. Cudos to Hana and Damian for helping me out and answering all of my questions!
Kandes GmbH · unranked store
I have been using Avada for about 3 years now and I'm quite satisfied with the service. The tech team is always there to help and resolve with any issues or concerns you may have!!!
AuraofGoldtheKollection · www.auraofgoldthekollection.com · outside the top 100k
Great support provided by Audrey in setting my flows.
Monsta-RC · unranked store
Very quick in response and supportive. Hana was so fast to solve some difficult issues. Thank you
Nassri Gems · unranked store
This app helped me a lot. It is a very good app for email marketingThis app helped me a lot. It is a very good app for email marketing
Ynovo · unranked store
Great Customer service, I wanted some custom elements on my form, they personally helped me sort those out. Would recommend this app to everyone 10/10
Dishvana · unranked store
nice app! It’s user-friendly and has all the features I need. Plus, the customer service is excellent—they’re always quick to help with any questions I have. Highly recommend
MOBCOS · unranked store
Been great so far. Just exploring at the moment and setting up my automations. Still have things to set up and probably will have questions. But so far, it's looking great and Hana has been super helpful :D
Candy Kingdom · candy-kingdom.co.uk · outside the top 100k
Quick support to fix any problems, and Pamela is great!
Dharmaste · unranked store
Many Thanks Tiana and William - Tech support for understanding my issue and resolving it as per my requirement. Appreciate your extended support.
1Stop Merkez · unranked store
Pamela is 1 of a great support. Thanks for a quick solution.
Deniece Camille Enterprise · www.deniece-camille.com · outside the top 100k
Quick, cool and very useful! Got small problems with UI, but Jasmine give me quick answer and help me! This one app is great, easy to manage all.
airsoftgrenades · unranked store
thanks to lydia. she has understood the problem and solved immediately
Yugu Atelier · yuguatelier.com · outside the top 100k
Thank u "Hana" For your support. I understood my doubts in simple way . I like your support
Neha Creation: Mandala All-in-one Store · www.nehascreations.com · outside the top 100k
Thanks Tracy was the support. i use all Avada apps, their customer services are just beyond.
Bizarre Fit · unranked store
I have been using this app for the past one week now . Best thing for me is that it has a very detailed and easy to understand workflow that gives great control , beautiful ready made forms and automations to choose from . Since I installed it , my subscriptions have risen quite a bit but most important is their customer support .. very patient and thorough . They really try to understand the issue and resolve it for you .. and the plans rates are quite reasonable compared to other apps . So far it has been great going and hopefully i can continue.
korobidesign · korobidesign.com · outside the top 100k
Easy to use, Hana on support was very quick to help me out with a minor issue. Resolved the issue immediately too.
Great British Mobility · greatbritishmobility.co.uk · outside the top 100k
So far so great! I had an issue and Jasmine quickly and patiently helped me out/ resolved the issue (it was a technical thing on my end).
Linah Farms · linahfarms.com · outside the top 100k
Lydia has pointed me in the right direction, explained each step, all while having quick and pleaset responses, great work she's the best!
Darisian · unranked store
Great app with excellent and instant customer support! I highly recommend this app to everyone.
MARKET99 · market99.com · top 100k store
me encnata
EMTOP MEXICO · www.emtopmexico.com · outside the top 100k
This is an awesome app, though I have just start using it, but results are amazing. Cherry on the top is their customer support team who they are just one buzz away.
AryaAura · unranked store
Mia was very helpful. Helped us resolve our queries instantly. Great app for Email & SMS Marketing!!
TheGoodsLane · unranked store
Had problems used help talked to Audrey She was great solved my problem and setup My email configuration for me.
SportCarry · unranked store
Lydia best support ever! Thank for your help!
Ironside Armour Equipment · unranked store
When I contacted Lydia, she immediately helped me solve my problem.
LaceMade · lacemade.com · top 10k store
Amazing and customer service is great!
TheGreenRoom · unranked store
Great tools and the customer support is amazing! Lydia was super helpful! She is very quick, very friendly and always solves my problems! Thanks Lydia!
Urihi Superfoods · urihisuperfoods.myshopify.com · outside the top 100k
I have spoken to Hana regarding my issues with the domain to be verified on my account. Hana has been very helpful and have provided me with full support. She didn't left me until all was sorted. I am very grateful that she has guided me throughout until the issue has been resolved.
Pretty Aurora · unranked store
Lydia provided quick and efficient support, addressing all my concerns in a straightforward manner. The process was smooth and easy, and I’m very satisfied with the assistance I received.
Jupiter Küchenmaschinen · my-jupiter.com · outside the top 100k
Great and very fast customer service! Audrey was very helpful!
Laneria.ro · laneria.ro · outside the top 100k
Juliana, was wonderful, quick and effective. She helped me solve my issue rather quickly.
SheBoss Motivation · unranked store
Excelent app to marketing all my clients, sending mails for abandoned carts. And an excelent support service, thanking Hana for helping me super fast.
Blade Sticks · unranked store
Lydia was incredibly helpful and cooperative in guiding me through everything I didn't understand about Avada email marketing. Her support made the process much easier and more manageable.
InfyThings · unranked store
Excellent customer service. Lydia was very helpful and solved the issue really quickly.
Gemstones Brazil · gemstonesbrazil.com · top 100k store
Audrey and Raymond gave me the best help with the problems i had with the app, very helpful and i would definitely recommend
Made in Heaven · unranked store
Un' app veramente fantastica anche nella sua versione gratuita. La utilizzo da un paio di mesi e mi sono trovata benissimo. Ho utilizzato il forms per la newsletter con il buono sconto , l'automazione che invia la email personalizzata ai clienti dopo essersi iscritti e le varie email. Ottima anche l'assistenza che è disponiblie h24 e un grazie speciale a Jasmine che ha risolto un mio problema in pochi minuti. Grazie anche a Audrey and William che mi hanno aiutato oggi con un piccolo problema. Servizio sempre eccellente A truly fantastic app even in its free version. I've been using it for a couple of months and I've had a great time. I used the forms for the newsletter with the discount coupon, the automation that sends the personalized email to customers after they sign up and the various emails. The assistance is also excellent and is available 24 hours a day and a special thanks to Jasmine who solved my problem in just a few minutes. Thanks also to Audrey and William who helped me today with another little problem. Always excellent service.
Le Fer Shop · lefershop.com · outside the top 100k
Really didn't work for me. Font on email was wrong, I asked them to fix it and it broke my automation
Crk · crk.store · outside the top 100k
Very Fast and Quick Customer Service. Was just having a small issue and Hana came in very quick to fix the issue. Haven't had the app for long but seem like the app is very good and helpful. I would definitely recommend.
Janitorial Superstore · www.janitorialsuperstore.com · outside the top 100k
Hana was perfect !!
Le Petit Transat · unranked store
I recently started using Avada Email Marketing software, and as someone new to the platform, I was initially overwhelmed. However, my experience has been nothing short of fantastic, thanks to their excellent customer service. I encountered an issue with setting up my first email campaign and wasn’t sure how to resolve it. I reached out to their support team, and Hana, one of their customer service agents, was incredibly helpful. She making sure I understood how to navigate the software. Her expertise and friendly demeanor made the process so much easier for a beginner like me. What I appreciated most was how quickly Hana responded and how she made sure that I was comfortable with everything before we ended the session. She even followed up later to ensure everything was running smoothly. Overall, I’m very impressed with Avada Email Marketing software. It’s user-friendly, and the customer support is top-notch. If you’re new to email marketing or need reliable support, I highly recommend Avada. Hana and the team have certainly earned my trust!
Plumpco · unranked store
it helps me a lot so that i can try something new to bring customers back,and customer support Hana gave me several ways to solve my problems, so pleasure about that with her help and patience.
TOUSAINS · www.tousains.com · outside the top 100k
Great service: Hana
Charabanc Aroma · charabancaroma.store · outside the top 100k
Lydia and Anivia were very helpful
GlobalSegur · globalsegur.pt · outside the top 100k
Fantastic app for upsells, with the super customer service team on hand, it makes all easier, SPl mention AUdrey for going the extra mile
Araigneey · unranked store
It's super responsive and the support are just amazing
Smart Home Technology · unranked store
this app is great also the support team is great i had queries regarding avada and the agent named HANA solved my queries in a glimpse thank you i appreciate the hardwork i will use avada from now on for my new stores
Zap-Zap · unranked store
I had an amazing experience with the support team! Tiana was incredibly helpful, friendly, and resolved my issue quickly. The process was smooth, and I really appreciate the excellent customer service. Thank you!
Atico · unranked store
Hey Hana, you helped me quickly to resolve the issue. You are the best. Thank you!
Resinnovatory · unranked store
Hana and the team has done a great job in customer support, will continue using Avada
LAYOUT · unranked store
Really good experience, Representative Tiana quickly helped me and provided solution.
The Vinayaka · thevinayaka.ca · outside the top 100k
Had the pleasure of working with Jade from Avada. She was so helpful and the app was really easy to use. Dont try to figure it out on your own & contact the customer service to guide you through the app. My problems were resolved so easily and quickly! The app also helps you customize all your emails beautifully for ecommerce purposes.
Threadwood The Label · unranked store
Kevin was a big help getting me up and going. The email templates look really professional and I like that it comes from my email domain. I can't wait for my customers to see the monthly product lanches.
Baked Impressions · unranked store
"Exceptional service from Tiana/Hana! She went above and beyond to assist me, providing clear and timely support throughout. Her professionalism and friendly demeanor made the experience truly outstanding. Highly recommend working with Tiana/Hana for any needs—she’s an asset to the team!"
Verify Vintage · unranked store
Hana ha sido estupenda, de gran ayuda para poder configurar mi pop up de bienvenida! Muchas gracias :)
Dolores Bags · doloresbags.com · outside the top 100k
I recently had the pleasure of working with Hana from the Avada support team, and I cannot praise her enough for her exceptional assistance. Hana was incredibly patient and knowledgeable, guiding me through the intricacies of setting up my email marketing campaigns with ease. Her expertise and friendly demeanor made the entire process smooth and stress-free. I felt well-supported and confident in using the Avada platform thanks to her clear explanations and helpful tips. If you’re looking for top-notch customer support, Hana is a shining example of Avada’s commitment to excellence. Thank you, Hana, for all your help!
Ardeneve · unranked store
It was a pleasure to work with Audrey, thank for everything
KIGNOLA · unranked store
Hana Helped me fix my problem quite well, since verifying a domain for the first time can be extremely confusing. i'm glad to have gotten proper help, and will be using avada in the future!
Madeluxe · unranked store
Prakash è stato molto gentile e professionale nell'aiutarmi. Grazie e a presto
FIGURNOVA Integratori · unranked store
Avada is such a nice application. I also love how active and loyal the support is. Shout out to Hana(a customer support) for being there when things got convoluted for me. Avada is stress-free for real
Blissful Living · blissful-living.com.au · outside the top 100k
Everything works smoothly, and the customer service is brilliant. Thank Hana for helping with the issues I had!
OneClickTemplates · unranked store
Hena and Lydia did a great job today thank you
BrustroShop · brustro.in · top 100k store
Avada Email Marketing app is awesome. It helps you to send customized emails to your customers regarding any sales or updates about your store. In their chat support team, there is a person "Hana". She is very supportive, she helps me regarding any issues that I face. Overall the app is so good. New stores must try this app.
Byteamore · unranked store
Hana is the GOAT
VelaRose · unranked store
Audrey from customer support was very helpful! She was patient with all my questions and even ran tests to make sure everything was running smoothly!! Totally recommend Avada for your email marketing needs :)
Sin Pena · unranked store
Cause Lydia offered best support
Will Sell It Again · willsellitagain.com · outside the top 100k
thanks to hana she help me so much
Novona store · unranked store
Audrey was great, got the issue resolved quickly.
3Dp Train · 3dptrain.com · outside the top 100k
This is a great app for small businesses to start e-mail marketing! It has great features and reasonable settings available in the free version! I needed a tad bit of help getting my pop up to pop up and Hana was very helpful in the chat feature!
Embrace Embroidery · unranked store
Application very complete and helpful, a bit complicated to use, thank god i had Hana assisting me. She was amazing and went above and beyond to assist me. Great support. Thank you
Vita Sana · unranked store
used the app 2 years, but there have been technical problems in recent months, Inexplicably sent last year's order confirmation email, many of our customers complained why send last year order confirm email, the most disastrous thing was sending hundreds of emails at once. I want to set up email once and run it forever, This app obviously can't do that, it has a lot of technical errors. If you schedule an email to be sent, it may not be sent on time, and may be four or five hours later than the time you set. The worst thing is that SMS delivery will also be delayed. If you set it to be sent at 8 pm, it may be sent at 1 am.Every time you ask, the customer service will explain that it is a technical reason. Sometimes the button to send the test email disappears, sometimes integration with other app breaks, and by the time you discover it, months have passed. I've had enough of the recurring problems, obviously this is not a mature app, and its technical errors may cause you to lose a lot of customers. by the way, there are also problems with email recognition. Many customer emails are identified as undeliverable, but Shopify's automatic emails can be sent to the customer's inbox. Although it is cheaper than other apps, it has many shortcomings and I have to give up this app.
Crystals Wholesale USA · crystalswholesaleusa.com · top 100k store
Tiana was really helpful. I had been unable to successfully send automated emails, but with Tiana's assistance, my issue has been resolved. I think their service is excellent, and Tiana provided me with a lot of help. I highly recommend using this app.
Calla's Diary · unranked store
Very helpful, good support Thank you kevin.
Bydeze · unranked store
I am still learning the app. Avada came highly recommended on youtube as one of the top 5 best. it seems easy and functional. i appreciate the fact that customer service is available 24/7. I recently spoke with Hana. she was very helpful
Sons of SPPhillips · sonsofspphillips.com · outside the top 100k
excellent. very supportive. thank you so much lydia for your amazing support
LuxeAura Diva · unranked store
hana was great helping me
Millennium Park Jewelers and Engravers · mp-engravers.com · outside the top 100k
Tiana and Hana are really kind, quick support and effective. Perfect app for email marketing.
EndlessCase™ · unranked store
Hana was is incredible. She responded immediately and took care of our issue right away. She came to our store, created all the solutions, and was incredibly fast. Thank you so much, Hana!
NUE Professional · www.nueconceal.com · outside the top 100k
I recently had the pleasure of working with Hana from the technical support team while setting up Avada for my website. Audrey’s technical knowledge is impressive. She not only helped with the initial setup but also offered valuable tips on optimizing the theme’s performance and utilizing its advanced features. thank you!!
Tease Me · teaseme.co · outside the top 100k
Excellent support from Linda! App works as it should and support are really good. Thank you
Thrive Fulfilment · thrivefulfilment.co.uk · outside the top 100k
Thank you
ultrautile · unranked store
This is a very good app. I want to thank Kevin from Avada Email marketing & SMS for helping to add a form on a particular page. Fast and efficient support. Really appreciate the help. Thank you so much
nordic-glow.com · nordic-glow.com · outside the top 100k
I am so grateful for your customer service chat, Hana has been beyond helpful to me and my website. I could not ask for a more helpful or patient CSR. Keep up the great hiring with amazing people like Hana. For people like me who have no clue what we are doing but know we need these apps, the app is amazing and the available help is top notch. I have gone through many apps and horrible customer service. This one is by far my favorite! Thank you again Hana!! ~Frankie
Bcuz I AM Kreations · unranked store
Lydia was super helpful, the app is super user friendly.
Aligned Aesthetics · unranked store
Charles & Tony on the live support was great. she did some coding in the backend to to created a specific campaign for me when i couldn't figure it out. super helpful. i refreshed & poof several campaigns were created for me
Swiss Guuds · unranked store
great for email marketing and customer service is 2nd to none. highly recommend
DB Travel · unranked store
It's really helpful with fast and good feedback from their customer support team, especially Hana! Thanks for her help and advice!
Paper Whisper · paperwhisper.com · top 100k store
I really appreciate Audrey so much. She has been incredibly helpful and thoughtful in assisting me with my needs. Her excellent customer service has made my experience with Avada Email Marketing truly outstanding!
JALIZA · www.jaliza.com · top 100k store
Thank you very much to the technical staff "Hana" for their help. "Hana" is very enthusiastic, patient, and has helped me solve many difficulties
Witharmour · witharmour.com · outside the top 100k
Excellent support, I absolutely recommend it! Thank you for Lydia and Nikita's extreme patience and dedication.
Haven Lux · havenlux.store · outside the top 100k
Ragazzi preparati e sempre disponibili. Voglio ringraziare Hana per avermi risolto il problema della verifica del dominio. Grandi
Pretoria Boutique · pretoriaboutique.it · outside the top 100k
Today am Working with HANA , it's amazing
TREND TREE · unranked store
Received good and fast help from "Emily". No long waiting times for help, but quick and good assistance directly (within 1 minute) via chat.
Pop Bright · popbrightluxury.com · outside the top 100k
"Hana" what a great support. I cant understand how you people have the patience to help stupid people like me.. 10/10 stars!!
Design o Inredning · unranked store
These guys, change my forms trigger rule, and make popups have been shown infinitely times to my customers, bringing down my conversion rate and sales, causing me to lose more than $600 in one day because of this
Bienestar (world) · unranked store
Many technical functions not working and often have to conctact support to have basic functions enabled
StrongFood · unranked store
Just used the "free" Avada to try, just a bite and switch op. While I tried to edit the marketing email, I get the following: "You have used a Pro-only component: Product Grid"...and then try to upsell to PRO.
Herbs and Supplements · unranked store
Avada Email Marketing & SMS app has great marketing automation features to offer. The app is easy to use with great guidance and help from the Team especially Hana whom I have had many dealings with when I have queries and issues. Hana has been great and very patient in assisting me. Thank you.
Scarlett Rolling · unranked store
24時間対応してもらえるのはありがたいです。最近は簡単な日本語でも対応してもらえます。専門用語が多いと難しいこともあります。 gmailなどの規約が変更になる時には、こちらから依頼する前に対応してくれているとより良いサービスだと感じます。 今回はmiaさんが対応してくださいました。
MAISON CACAO · onlineshop.maisoncacao.com · outside the top 100k
Tutto perfetto. App eccezionale. Ringrazio Hana per il supporto!
Piombini Mobili · piombini.it · outside the top 100k
Great support from Hanna, even for the free features ! Thanks !
expe.coffee · checkout.expe.coffee · outside the top 100k
The app is easy to use, a bit expensive in my opinion but great for beginners and advanced users. also, Great support from Lydia, thanks a lot!
Aylal Beauty · unranked store
great team with great customer service no matter what plan you're on the always go all the way to assist
LovelyRLovely · unranked store
It's my first time using this app and I can tell that it's not that easy as I expected, but the team (Lydia) is very helpful and all my issues have been solved!
Pullchi · unranked store
The app is great! The support is top-tier. Thank you Emily and Lydia for your great and fast help!
PurrPalazzo · unranked store
muito bom o suporte e a plataforma!
DANOCO SHOP · unranked store
top Service, Mia will provide you with excellent assistance with your questions and problems
Monitoren.shop · unranked store
Lydia is good. She is knowledgeable on her craft. Keep her for she's a jewel. Thank you
Kraken Race Supply · www.krakenracesupply.com · outside the top 100k
Hana really help me resolving my issues in the app. I'm happy with the support.
Cocomar Fashion Boutique · unranked store
Your creativity continues, and you amaze me every time. I have abandoned the rest of the applications and now I rely only on your applications... Your work team is wonderful and the response is very fast, especially (((Hana))). You are really great and make things so much easier.
fadidesign · unranked store
Pamela was amazing! Communication 10/10, service 10/10, Kindness 10/10
Damaris-Cosmetics · damariscosmetics.com · outside the top 100k
Hana was a great help!
JCP Collection · unranked store
I've been using the AVADA Email Marketing app for a while now, and I am thoroughly impressed. The app is incredibly user-friendly, offering a wide range of features that cater perfectly to my email marketing needs. From easy-to-use templates to advanced automation capabilities, it has everything you need to create effective email campaigns. What truly sets AVADA apart is the exceptional support team. Lydia, in particular, has been a tremendous help. She is always quick to respond, incredibly knowledgeable, and goes above and beyond to ensure that any issues are resolved promptly. Her guidance has made a significant difference in optimizing our email marketing strategy. Overall, I highly recommend the AVADA Email Marketing app to any Shopify store owner looking for a reliable and powerful email marketing solution. The combination of robust features and stellar customer support makes it a must-have tool for any business. Thank you, AVADA team, and special thanks to Lydia for her outstanding support!
iTrade.rs · unranked store
Hana was super helpful as usual. Avada Chat service is superb, as is the app itself.
Rad Kids · unranked store
I wanted to extend my heartfelt thanks and appreciation to your support advisor Kevin for his exceptional assistance today. As a representative of BOCAOUT WORLD, a world of fashion, Kevin promptly and efficiently helped me find a solution to an issue within seconds. His expertise and dedication truly made a significant difference in resolving our query swiftly, allowing us to continue delivering our best to our customers.
BOCAOUT WORLD · unranked store
hye your support team hana is soo cooperative she is very helpfull thank you
expenxa · unranked store
Thanks Hana for being helpful :)
PatiLamba · unranked store
It's an amazing app. The customer support is so helpful.
Coldify · unranked store
Integrating Avada Email Marketing with our Shopify store was seamless, thanks to Hana's exceptional support. She guided us through each step, ensuring everything was set up perfectly. Avada's user-friendly interface and powerful features have significantly improved our email campaigns, increasing engagement and sales. Highly recommend for any Shopify store owner! Thank you, Hana and Avada team!
Khushify · unranked store
We are using this Avada Email Marketing tool and its beautiful, easy to use and very handy product. Avada's support is team is there for you whenever we need it. Special thanks to Hana and Lydia who helped me with smooth segmentation and email execution.
MasarratMakeup · masarratmakeup.com · top 100k store
Very good tool, very complete, the audiences are easy to segment, the automations and the forms work well and the support is just insanely fast and useful. I would 100% recommend.
Ready For Take-Off Book · readyfortakeoffbook.com · top 100k store
I would not recommend it because every time I send out a campaign we lose more subscribers. I asked about a customer sender's domain but I was referred to setting up different emails for marketing and transactions.
OLIVIA RIEGEL® · www.oliviariegel.com · top 100k store
So far I haven't had any problems and support was quick to help me to a little hiccup I had :)!
Crow's Vault · unranked store
The customer service person Tiana is very helpful, and sorted my problem quick. Highly recommend this app!
seerbeauty · seerbeauty.com · outside the top 100k
Its very easy and support quickly reply Thanks Tiana
Aghsan أغْسَان · aghsanshop.com · outside the top 100k
Great Customer Support. Fast and responsive so far, especially Hana and Rosie, who helped me get started and fixe some bugs I had
zvukoizolacia · unranked store
Avada is a great tool for any shop. Support is fantastic! Especially Hana and Mia!
CottonBlend Studio · unranked store
Avada is always the best
Traveleas · unranked store
Tiana helps me a lot
RabeaDirect · unranked store
App can get really slow sometimes but all the features I need are there and for free! The support has been great and they have assisted me in a timely manner every time I have needed them, Shout out to Lydia! She was a big help getting started on the app.
Clutch · clutchhealdsburg.com · top 10k store
I wanted to take a moment to express my heartfelt gratitude for the outstanding support provided by Avada. Whenever I've reached out, they've been ready to assist, day or night. Their dedication to customer service is truly remarkable, and I've been consistently amazed by their level of support. A special shoutout to Lydia and Prakash for their exceptional assistance and genuine care. Thank you for going above and beyond to ensure customer satisfaction!
Luxzeera · unranked store
Tiana was very enthusiastic in helping me solve the problem. Thank you very much
Gocyclinggear · www.gocyclinggear.com · outside the top 100k
AVADA j'adore! des applications utiles et professionnelles pour booster efficacement son activité sans se ruiner. Un support à l'écoute et particulièrement Jasmine, hana et Sunny sans oublier Lydia qui font tout pour apporter les réponses à tes questions. Merci beaucoup pour votre travail
Fromagerie du Château · fromagerie-du-chateau.com · top 100k store
We had the pleasure of working with Hana and Toby on our recent campaign, and we couldn't be more pleased with the experience. They were incredibly understanding of our requests and the importance of our campaign forms, ensuring that every detail was meticulously handled. Their dedication and hard work truly brought our vision to life. Thank you so much, Hana and Toby, for your unwavering support and exceptional service!
Rose Lure Couture · www.roselurecouture.com · outside the top 100k
professional and useful.thank you @ Audrey
Shikpik · unranked store
Really good support specially many thanks Lydia
BeeTrend · unranked store
The best app ever. Their templates are fantastic and the customer service is fast and kind in solving anything. Special thanks to Esther and Toby who helped me solve my problem within minutes!
SpritzSport · unranked store
Scam! They promise you "unlimited contacts and emails" for $16 plan or at least what they state. BUT it is only when you install their app you will see that it is not unlimited, but in fact is very well limited to only 500 contacts... Reporting them to Shopify for NAD
Innovato Design · innovatodesign.com · top 100k store
Perfect attention by Hana, lovely chats and helped me resolve my issues in just a couple of minutes
A Pata Pela Chile · 34e541-5f.myshopify.com · outside the top 100k
Support always seems to be available, was able to even work with Hana over a holiday weekend on a Sunday. She was a great help.
Pour Caddy · pourcaddy.com · top 100k store
There were some problems when sending a test email with the APP, but the customer service helped solve the problems smoothly. Thank Pamela and Hana for the quick response.
Alleen4U · unranked store
great app and support, it works very well! Hana.
Veyofly · veyofly.com · outside the top 100k
fast, quick support from Lydia. answered my questions and helped me solved my problems quickly.
InarasCases · unranked store
Really good app and great customer support (thanks Hana for your help!)
Joyeuse · www.joyeuse.io · outside the top 100k
Hana was the best support agent I've ever contact with. Very helpful and fast on her job
Saisei Band · saiseiband.com · outside the top 100k
application made really well and top assistance, Hana is one of the most helpful and prepared assistants thanks to her any doubts are immediately resolved
Davidefxshop · unranked store
Hanna
MiniSnap · unranked store
Excelente atencion al cliente, Hana me ayudo y estuvo al pendiente en todo momento
Cow Head Drummers · cowheaddrummers.com · outside the top 100k
Really helpful and great support especially Tatiana is the best
Dot-com Billionaires · unranked store
Excellent service
DCV Cashmere · diccvi.com · outside the top 100k
Je suis tombé sur Lydia, qui a su régler tous mes problèmes très rapidement. Très réactive et efficace.
Body-Match · unranked store
I am very satisfied with this app! The free version is excellent for those just starting out and the app is very easy to set up. I would like to thank Hana from support who helped me validate my email in the application. Thanks!
We Petz · wepetz.com.br · outside the top 100k
Just setup the Avada Email Marketing tool for my website. The team was super helpful and prompt to resolve all the queries I had. Even though i just started with the free plan but the support team was there to my help 24/7. I had to mention Hana and Tiana from support team who have championed the art of helping customer. Thank you so much guys. Hopefully I will be on a paid plan soon. :-)
Oagh India · oagh.in · outside the top 100k
AVADA Thank you Prakash for your help , it was not long but it was worth it ! Great job! thanks a lot Kind Regards Motus
Motus BV · unranked store
That app doent have the main feature Abandoned Checkout Email with direct link to checkout.
Bienestar (world) · unranked store
Thanks to Audrey for helping us out to approve our email!
Claros Farm Store · shop.clarosfarm.com · outside the top 100k
Tiana helps me a lot. Good app I recommend it. Thanks
sametsalik.com · www.sametsalik.com · outside the top 100k
I was configuring the settings and editting templates and had some issues. I reached out to Avada and Nolan helped me very well. So Nolan thank you for your support and professionalism.
NAZROM · unranked store
The customer support in unparalleled. Having a live agent to chat with has been so amazing for setting the whole thing up for a noob like me. The whole process has been quite painless and easy to use and I am the least tech savy person I know other than my mom. Esther has been extremely helpful with the process. Mia is also amazing. Super quick responses and got everything sorted out in a few minutes. Really happy so far. I also love how generous they are with the free plan, and I think its brilliant marketing. Get hooked when you're small and then why would we switch later? We most likely wouldn't. Very impressed.
Ratpack Canada · unranked store
Hana helped me with everything, fast response time, she did the task also fast, just super nice service
Celiqe · unranked store
Easy to use ,simple and i feel best app to be used for email marketing and their support team especially hanna ,she helped me a lot
Duronic · duronic.com · top 100k store
Great help from Hana. BUT After the first hype it was very difficult to setup the newsletter. I could not even send a test to all my subscribers. Support is slow, or dosn't know what to do. Test failed -> App failed No recommendation !
Ahoi Marie · www.ahoi-marie.com · outside the top 100k
App is great. Really made the setting up of email campaigns a lot less complex. The customer service is EXCELLENT! I had a few challenges linking campaigns and pop ups to my store and everybody helped so much, even when agents switched over it was still seamless and resolved very quickly Lydia, Liz and Hana have all been amazing!
MYO Apparel · myoapparel.co.uk · outside the top 100k
Hana from the support team is an absolute Gem. She helped me instantly and within 15 minutes my problems were fixed. 100% would recommend this app.
Perskindol Australia · perskindol.com.au · outside the top 100k
Ottima app. Assistenza fantastica! Lydia è stata gentilissima e ha risolto ogni mio problema!
Piume collection · www.piumecollection.it · outside the top 100k
servizio clienti attivissimo
The Green Veg · unranked store
I didn't use the app right now, I will test the sms and email automation systems. But the support team was perfect. Thanks to Hana!
Koc's Boutique · unranked store
Esther and Toby were great at helping me navigate some technical issues. Set up was not as streamline as it could be.
O.G. shXt Apparel · unranked store
Received good and fast help from Tiana. No long waiting times for help, but quick and good assistance directly (within 1 minute) via chat. The features of this app look great! I still have to set everything up and do everything, but because of the help I have already received, I am sure that this will turn out well! I use almost all Avada apps because of their good service, so definitely recommended!
Special Creations · specialcreations.nl · outside the top 100k
Really helpful
Scillaz · unranked store
It's my first time using Avada and was quite lost on some of the workflows. Hana advised me really well and resolved my issues very quickly. 10/10
BICHI Bakehouse · unranked store
Esther was amazing helping me today. Easy program to work with.
The Upkeep Shoppe · upkeepshoppe.com · outside the top 100k
I am new to Avada, however, my experience so far has been excellent. The support I have received from the team is fantastic. Support is very quick to response and I couldn't be happier with their service. A big thanks to both Nolan and Lydia from Avada!
indigocrystalsau · unranked store
Just wanted to give a big shoutout to Hana for her amazing help with a problem I had while using Avada. She responded quickly and solved the issue in no time. Thanks to her, everything's running smoothly. Great app, even better support!
Veloxa · veloxaco.com · outside the top 100k
Liz from Avada team was so helpful to inform me with charges that i don't know. Also she activate my free 12,000 free emails. Thank you Liz.
DVA home · dvahome.com · outside the top 100k
Hana was great in helping me solve an issue related to phishing within couple minutes, thanks!
CASENIME · unranked store
the support is really good and fast..Lydia was amazing ! and also the platform is easy to use.
Unike Love · unikeloveshop.com · outside the top 100k
Lydia went above and beyond
SleepTite · sleeptite.uk · outside the top 100k
They are amazing team, extremely helpful and the whole app is so good even using the free version. I love it.
Inspiressences · inspiressences.com · outside the top 100k
Great app with heaps of easy to use functions for our marketing needs! The support team are also super lovely and always very helpful and quick to answer.
My Thriving Mind · mythrivingmind.io · outside the top 100k
Bom apoio ao cliente
MissPiggy · unranked store
I am just new with Shopify and Avada. I am very surprised with the support I am having. Hana is doing more than I expect. Thank you so much!
Sônia Rondon · unranked store
Good app for Marketing!
11goats · unranked store
I am very impressed with Hana from suport team . How she got involved in helping me with a not easy topic is amazing. I am very grateful to her because I was not so lucky before. Thank you and may everyone be as helpful as you are
Noisy Guard · unranked store
Ich empfehle diese Newsletter App wärmstens weiter. Der Support über die Chat Funktion war direkt zur Stelle als ich Hilfe brauchte. Hana konnte mir alle Fragen schnell beantworten und direkt helfen.
STURMFLUT Warenhaus · sturmflutshop.de · outside the top 100k
Fast and responsive support from Hana, got some minor issues sorted in no time
ArtOfficials · unranked store
Good email-marketing tool. Customer support manager Hana is very responsive and helpful
Milerd · milerd.com · top 100k store
Thanks Tiana for the quick and kind solution support :)
sertexhome · unranked store
Avanda app is a game-changer! It automates personalized emails for your customers flawlessly. Plus, Hana provided the best customer support, when I encountered some questions and challenges, Hana was there to assist me every step of the way. Highly recommended!
Nöje · unranked store
Hana from the customer service amazing
ouchinishop · unranked store
Hana was absolutely amazing and provided excellent customer service support. She quickly resolved my issue and helped me greatly with my automations. Thank you!
Manski's Wellness · manskiswellness.com · outside the top 100k
サポートが素晴らしくとてもわかりやすい説明でした！これから使用していく予定です。
àpartir · unranked store
Avada Email Marketing & SMS has truly transformed my business! The WhatsApp feature is incredibly smooth and has made customer connections effortless. A big shoutout to Esther for her exceptional support. I highly recommend this app!
Total Routine · unranked store
Great support very fast and responsive. I really appreciate the help and it made it easy to find the information I needed... Thanks Audrey
Kingdom Seekers Apparel · unranked store
Another great app by Avada. I've been using this app for a couple of months and have found their support very responsive. Both Hana and Audrey have helped me on a number of occasions. Started out with the free plan and have since moved over to pro. The price is very reasonable. So far so good!
Neon Sunrise · unranked store
Using Avada Email Marketing & SMS has been a game-changer for me! Their Pop-up feature is seamless and has helped me connect with customers effortlessly. Special thanks to Tiana for the outstanding support. Highly recommend!
Puretive Botanics · puretive.co · outside the top 100k
Esther helped to solve a minor issue really quickly. Very much appreciated!
Ninurta · ninurta.myshopify.com · outside the top 100k
An easy to use and low-cost app with great customer service. Today I was helped by Tracy with an email campaign that wouldn't send. She took care of me and solved my issue in no time. I strongly recommend this app
Casshoo Reiki · unranked store
Emily helped with what I needed quickly and efficiently. I am happy with Avada so far
Drop Tees · unranked store
Nolan from customer support helped me resolve the issue with emails. The application seems to be functional and we will be testing it. I only miss customer segmentation by language/domain, which they claim they will work on. Otherwise, the application seems to be good value for money.
Looke · lookeshoes.com · outside the top 100k
Amazing team. Always working so hard to help out. Love this company
Stickers Oh Fun · unranked store
Audrey
Fifty Angels · unranked store
Integration with my spin discount app hasnt been easy but Hana was fantastic helping me!
Adulting Degenerate LLC · unranked store
Really good support! Friendly, fast and always ready to help. Thank you Hana!!!
Claimjegeluk.com · unranked store
日本のストアでも使いやすいかなと思います。 テクニカルイシューがありましたが、カスタマーサポートも丁寧で１日で解決してくれました。 サポートのLydiaさんからはいいアドバイスをもらえました。
Make Family · unranked store
Thanks Hana for all the help today. Really appreciate it.
Deep Active Shopper · unranked store
The application is excellent and customer service is always available to resolve any doubts or problems.
Trubbiano · unranked store
I would recommend this ad to just about anybody I’m in it. They were courteous kind, and help me with everything I needed and I really think him appreciate him very very very much. Thank you, John Robert Smith.
JRS Electronics Store · unranked store
I really loved the app workflow. It is very user friendly, with GENEROUS amount of emails and costumers, and with REASONABLE paid plans. Also the team is so professional, especially the support team who is available 24/7. Esther is actually a very supportive and helpful costumer service agent. Cheers to her. WOULD DEFINETLY RECOMMEND THE APP !
Tape It · unranked store
Support is quick but the app does not work. I get a Forbidden error and have to wait for the tech team to look at it
PoshPup · tryposhpup.com · outside the top 100k
This app is very helpful for your business!! There's also a kind online consultant called "HANA" if you're not familiar with it She's very nice and kind to teach well! Thanks to her, I was able to solve a lot of the problems I had!
STORE · goldenstatebanana.com · outside the top 100k
Discovering the app and the ecommerce world. The app even in the free version allows me to do my work done so far. Esther from the support took her time to answers to all my questions with speed with exemple. I really appreciate the app so far.
Team DZ store · unranked store
nice service and great liyda agent assistance
Amazed Store · unranked store
Fast returning and problem solving partnership. Our advisor was Esther and we had prompt replies and fast solutions from her.
Milagron · milagron.com · top 100k store
Sunny helped me out with some issues in setting things up. great help. 5/5
Pikamon · pikamon.eu · outside the top 100k
Real - life people support, quick and solved in few minutes, thanks Esther
TrendyHomes · unranked store
I struggled to get a campaign email done. Hana was amazing in assisting to find the root cause, acting as a steam less integration between me and the technical team. As a new user of Avada, it elevated my experience of the system to a next level and I would strongly recommend it to any of my colleagues.
ZuZanna’s Wellness · zuzannas.africa · outside the top 100k
This is definitely the best app for email marketing, very easy to use, lots of tools, good price and amazing support, thank you Emily!
BeAdornedUK · unranked store
Liz has been helping through my setup and it has been amazing. It is a fairly straight forward process but questions do come up. Liz had all the answers, right away. You can send your URL so the support team knows exactly what's going on. I wish other web companies had support like this. Thank you!
HAIRMDL® Store · unranked store
I needed help with something and Hana answered all my questions and assisted me with what I need thanks!
Melena Hair · unranked store
Liz is very helpful support, i recommend her! <3
NextFlex · unranked store
Audrey helped me a lot, thank you
Lovelychoise · unranked store
Audrey Has been been very responsive and communicate VERY Well, thank you!, Made things that was confusing easy to understand!
Modded Skin · unranked store
Great experience with Hana, thank you for your help!
i am boho · www.iamboho.co.za · outside the top 100k
Very good app. I want to thank Audrey from Avada Email marketing & SMS for explaining how to work with this application and helping me with the settings. really appreciate the help. Thank you so much
EdelFaiZ · unranked store
The support Team is amazing, Esther did it all in a few moments !!! This service is priceless :)
Biomed Sito ufficiale - Acquista i tuoi colloidali Online · unranked store
Very easy to use, and with customer support anything is possible. Much better system when compared to mailchimp. Hana provided excellent customer service.
Vape Connect Online · www.vapeconnect.co.uk · outside the top 100k
Amazing costumer service. Esther was very helpful
Stellise · unranked store
Customer support is very successful. Emily took care of me and was very helpful. Thank you Emily and Avada..
Twinsas · unranked store
Good answer
Retro Cycling Gear · www.retrocyclinggear.com · outside the top 100k
Got amazing support from Hana :)
thewellmart™ · unranked store
First email marketing app I've used as a small business, and it has been great so far. There have been a few hiccups here and there, and i feel like the app has room to grow, but overall good for starters. Absolutely love the customer service. They are REALLY quick with their replies and get straight to helping you with any issues. Shoutout to Esther for being so patient and taking the initiatives to help me to change certain settings on her end (really appreciate it! <3).
Mood and Skies · moodandskies.com · outside the top 100k
Hana was very helpful. She explained what I needed. Very experienced support. I even received more monthly emails than is included in the basic package! It will make it much easier for me to promote my brand! Thanks you Hana
27Giftstore · unranked store
I'd like to express my gratitude for Emily's exceptional assistance as an Avada team member. Her patience, kindness, and willingness to help others are truly appreciated. Thank you, Emily, for your outstanding support. Warm regards,
Buybuy · unranked store
Die ADVA Marketing App auf Shopify hat sich als ein unverzichtbares Tool für Online-Unternehmer erwiesen. Ihre leistungsstarke Funktionalität kombiniert mit einem intuitiven Design ermöglicht es den Nutzern, ihre Marketingstrategien effektiv und effizient zu gestalten und umzusetzen. Besonders hervorzuheben ist der herausragende Kundensupport. Das Support-Team ist nicht nur außergewöhnlich reaktionsschnell, sondern auch sehr hilfsbereit, was es einfacher macht, eventuelle Herausforderungen schnell zu überwinden. Diese Kombination aus leistungsfähigen Werkzeugen und exzellentem Support macht die ADVA Marketing App zu einer hervorragenden Wahl für Shopify-Shopbesitzer, die ihre Marketingziele erreichen möchten.
Bergreise · unranked store
i like that,that is nice.
Costumes Club · www.costumesclub.com · outside the top 100k
Excellent app. Thank you so much HANA for your support.
Dihamutim · unranked store
brilliant highly reccomend
Sparklymelts · unranked store
i can
Brilliantcycles · unranked store
Great chat box with actual person ;-) Quick response and stayed with me until my problem was resolved. Thank you Esther
ForeverGooner · www.forevergooner.com · outside the top 100k
Great service! Tiana helped me with my issuse in a swiftly manner =)
Biohack · biohack.no · outside the top 100k
Wow, really fast chat support, on a SUNDAY! Also, the rep noticed that I may be using a package that wasn't the best for me and made a recommendation that is saving us money monthly. Great support, highly recommend!
Glow Until Dawn · glowuntildawn.com · outside the top 100k
Hana's answer reply and help was super fast. ¡Thanks Hana!
BIOTICO · unranked store
I had a question about an issue that I've encounter but I was very quickly helped to solve all the issues, special thanks to Lydia for quality support.
GadgetGlam · unranked store
Lydia helped me a lot while using the application thank you
Alina Kara Shop · unranked store
Great support !! Thank you Tiana for helping me with the popup set up. I'm looking forward to seeing results.
Pet ID Tags · www.petidtags.com.au · top 100k store
Awesome experience! We're using this to send our newsletter and it's working amazingly. No spam folder, easy to use and data driven. Recently had to reach out to support and Hana's assistance was perfect. She even submitted a request to the development team for a future functionality.
Unhuman Supplements · unranked store
Great experience with customer care. Hana was great, she helped me with a few issues. Strongly recommend.
DO WE · www.doweshop.com · outside the top 100k
We're so happy to discover this app. The suuport of Emily was also very helpful: she's always here to help and advice, even beyond your need. Thank you!
SYL-X · unranked store
The experience of this application is very good, because every time I encounter difficulties, someone will help me at any time. Special thanks to "Lydia” and ”Tony" for their help, which helped me solve the problem of pop-up windows in the activity bar.
Ayipets Store · unranked store
Audrey was great at getting us what we needed to test and try out the platform. Very helpful and quick response time.
Renuology · renuology.com · outside the top 100k
Great help, Liz is super quick & efficient with her responses, resolved my problem fast!
Skin Stuff · unranked store
Lydia really helped me. She was understanding, patient, and nice. I recommend!
LeddyTeddy · unranked store
Esther did a great job helping import my client list. Thanks.
Angelic Jewelry · www.angelicjewelry.com · outside the top 100k
Great customer service but the free version is very limited and not what I was looking for.
SMPLFI · unranked store
best customer service, Liz made sure that I get a minor issure i had solved asap.
entity apparel · unranked store
App molto intuitiva e facile da usare. Il supporto è stato fantastico, Hana super gentile e disponibie!
MYheartWOOD · myheartwood.it · outside the top 100k
Great app recommended best customer support hana is very cooperative
Wowza Toko · unranked store
So far so good. Just installed the app and had very good support to get it set up.
Inner Light Sauna · www.innerlightsauna.com.au · outside the top 100k
I've been using this app for a while now. It's multifunctional and it took me a while to figure it out. But Audrey was so nice and fast that she helped me get up to speed in no time. Thank you for the quality support!!!
Shkura · shkura.store · outside the top 100k
I unfortunately had a serious problem, as fake subscribers from Shopify suddenly invaded my account in Avada. But the team helped me out and the issue is now fixed to my great satisfaction. A special thank you to Liz from Avada service team
Octopus Denmark · www.octopusdenmark.com · outside the top 100k
something wrong with the app it doesnt work but they told me and refund the money all good now
Dinosaurized: An Army Store · dinosaurized.com · top 100k store
I would highly reccomend this app to anyone starting a new store with limited funds as they do help as much as possible, I had an issue with my eamil marketing and "Hana" was very helpful and helped me get the issue resolved very quickly. Thank you Hana for assising me and helping out to resolve my situation, keep up the great work.
Sinai Sales · unranked store
great support from Emily, for solving an email issue.
INTERFLOWI · unranked store
Easy to use and the customer service Hana solved my problem quickly, recommend.
Aotob · www.aotob.com · outside the top 100k