CallFlows ‑ AI Phone Agent · Store management
Every review we hold for CallFlows ‑ AI Phone Agent, quoted in full, with the store that wrote it.
Bigger stores rate CallFlows ‑ AI Phone Agent at least as well as the crowd does. The store behind each review is the part the App Store never shows.
24 reviews pulled · 1 carry a rating and no text · 23 long enough to quote · 2025-08-03 to 2026-08-14
Every review we hold, newest first
We get a lot of spam and after-hours calls that nobody wants to deal with. Now the agent handles them and I only see the ones worth seeing. Didn't think I'd care about a phone app this much but here we are.
rivoneed · rivoneed.com · outside the top 100k
Setup is easy, for advanced flow you can always reach out to their Support team and they answer quickly, thanks!
feelingm · feelingm.com · outside the top 100k
Had the agent call our overdue invoice list over a weekend. Monday morning I logged in to find several payments that came in after a friendly reminder call. It is almost too easy. Only thing I'd add is a clearer log of what was said on each call so I can follow up personally where needed.
anouto · anouto.com · outside the top 100k
We have been using the agent Skills to get new orders and also handle order return requests. We are from Sweden and not many services out there have such a good voice quality and understanding in our language. Their support has been great so far!
matchadan · matchadan.com · outside the top 100k
It's good, does what it says. A few more integrations would make it great but for the price I'm not complaining. Support replies quick too which is rare these days.
berlinfog · berlinfog.com · outside the top 100k
Tried a bunch of these AI phone apps and most of them sound robotic or just hang up on people. This one actually sounds like a person and our callers don't even realize it's an agent half the time.
bonlint · bonlint.com · outside the top 100k
Started using the service because our inbox got flooded by some disappointed customers. Now they are just yelling to the AI.
deeplel · deeplel.com · outside the top 100k
I want to recommend this app personally! The agent saves a ton of time daily as the first line of support. You know, there are customers who can keep you on the line for half an hour and not buy anything at the end. I just got this time back at a fraction of the cost.
boutiqunb · boutiqunb.com · outside the top 100k
We manage multiple stores and it was a blast to find out they have a unified calls view that you can use free of charge. I think they should do a better job promoting it. So far it has been great.
jdurney · jdurney.com · outside the top 100k
Honestly bought it on a whim during a busy season. Turns out it books appointments better than I do because it never gets tired or annoyed. Wish I'd done it sooner.
erqinb · erqinb.com · outside the top 100k
We are a Shopify merchant and have been using Callflows as our AI phone customer service solution. The setup is straightforward, and the call flow logic is very flexible, making it easy to guide customers through order verification, issue collection, and handoff to human support when needed.
alessntials · www.alessntials.com · outside the top 100k
What impressed us most is how customizable it is. We added specific instructions for the agent, custom greetings, etc. The accuracy of answers is actually sometimes even better than human agents. The analytics dashboard is a nice bonus — lots of insights we didn’t have before.
Amirah Boutique · amirahboutique.com · outside the top 100k
We added Call Flows AI mainly to stop the endless missed calls… but it ended up doing much more. Customers actually compliment the “agent” because it sounds so natural. We've seen fewer abandoned carts now... Worth every penny.
Glow On Gulf · unranked store
Setup time is very quick. The agent skills are amazing, they basically cover almost any topic a customer may call about. We had special requests for agent behavior and support team guided us how to achieve them.
Purplecat Traders · unranked store
Amazing customer service support from Nick, thank you!! We were having trouble with the agent not following our instructions precisely and Nick patiently explained and helped me configure it properly. It was a silly mistake on my end but it got resolved quickly and the agent now operates the way we need it. Thank you Nick!
Easy Click · easyclickshop.online · outside the top 100k
We use it a bit differently - not only as a support service but also configured it to collect info for each call which helps us later wuth the marketing and pushing new sales opportunities. Saved us a ton of work hours. Much appreciated!
Invitation House · invitationhousepr.myshopify.com · outside the top 100k
Straightforward, but UI can be more modern. The agent is highly customizable, we added all promotions in the Goals configuration and we already see an increase in sales for the items promoted.
Tech Shop · tech-shop-2.myshopify.com · outside the top 100k
I had some questions and reached out to them. Never have seen such fast support for an app! Thank you
Rare Gem · unranked store
Your app has been a game-changer for our store's phone calls! No more unnecessary features, just seamless call handling. Now, my team can focus on marketing instead of support calls. Thanks
Muiphy Natural · unranked store
Finally a simple solution for repetitive calls. Honestly, every app is pushing integrations, features that you will never use, instead of just handling phone calls for the store… Thanks to that, my team now has more time for marketing than support
Valvique · unranked store
Marta from their Product team reached out asking for feedback about app quality. After discussing some nice to have features like file uploads, timeframe configs, etc, she told me that some of these items are already on their Roadmap! They are actively developing new stuff. Phone calls have been a pain point for us for too long and this app is on the right track to solve it. Thank you!
Hazie · unranked store
Initially we thought it could be very expensive when we saw charging by the minute but based on the stats and the calculations we did, we will cut about 40% of support costs in the next 3 months. Those AI-driven insights are like having a conversation auditor on staff—absolutely invaluable.
NOVA DISTRIBUTORS · unranked store
The app needs improvement on the agent setup process because we did not understand fully what was required so we had to reach out to support for clarification. The service is legit, we just started using it and seems it handles properly the phone calls. We are monitoring the call transcriptions which is a very nice feature!
ARVON APPAREL · unranked store