Custom Pricing: Wholesale B2B · Selling products
Every review we hold for Custom Pricing: Wholesale B2B, quoted in full, with the store that wrote it.
Bigger stores rate Custom Pricing: Wholesale B2B at least as well as the crowd does. The store behind each review is the part the App Store never shows.
400 reviews pulled · 5 carry a rating and no text · 393 long enough to quote · 2019-02-27 to 2026-06-03
Every review we hold, newest first
We will be looking into other options as this app continues to crash and not work, while the "support" ignores us reaching out for assistance. This app was great until it wasn't. Why would we pay for something that hasn't been working properly for the last 3+ weeks?
Elysian Brewing Company · elysianbrewing.store · outside the top 100k
Bold has helped us offer better pricing to our B2B customers without a lot of hassle. When I had a Bold/browser problem, Chintak stuck with it until it was solved. Thank you.
Get 2 It Sales LLC · get2itparts.com · top 100k store
Great response and knowledgeable
PerfectedCoffee · perfectedcoffee.ca · outside the top 100k
Total disaster. It fails constantly and has ended up costing us far more money due to incorrect pricing, on top of the app’s own cost. Absolutely not worth it.
COC-Online · www.coc-online.com · outside the top 100k
Update Feb 12 2026: While trying to remove the traces their support folks messed up our order numbers sequence, we are reporting this to Shopify app support. The Bold Custom Pricing app is in serious need of a revamp some features don't work and whole store slows down. To ensure better performance and reliability it really should be aiming for the 'Built for Shopify' badge. We eventually uninstalled the app with the assistance of Bold's support team, but unfortunately, it still left traces of code behind on our store. A cleaner, more complete uninstall process is essential.
LIFE ENTHUSIAST · life-enthusiast.com · top 100k store
Super helpful and courteous
Intech Bearing Inc. · intechbearing.com · top 100k store
Bold Custom Pricing has been a great way for us to provide a dynamic, functional wholesale channel for our B2B customers on Shopify without having to invest in Shopify Plus as we are still growing to a level that justifies that level of investment. It's easy to use, affordable and the support team has been great. Shout out to Chintak for helping me unlock some extra functionality and troubleshoot a few issues we were having. Highly recommend!
Smoking Gun Coffee Wholesale · smokingguncoffeewholesale.com · outside the top 100k
The best customer support ever <3
PoolPartHub · unranked store
Customer support is 10/10 - guided me not only to setup Membership but with the whole Shopify setup. Best customer support i've had in a long time!
Pilly Labs LLC · pillylabs.com · outside the top 100k
Great app and customer service. Been with them since 2021!
Passion Detailing · en.passiondetailing.ca · outside the top 100k
Still no updates to being able to search for items by SKU. If you have a lot of products this is a pain point that should be addressed. - Good app overall. Nothing mind blowing and the UI can be updated. The ability to not search for editing product pricing based on SKU should be fixed. Wholesale Pricing Discount and Wholesale Gorilla offer a better UI, real people to talk to for support, and NET Terms if that matters to you.
Arkon Mounts · arkon.com · top 10k store
Il supporto ha prontamente risolto i problemi di configurazione (grazie Satinder!), il modulo funziona in modo eccellente! Altamente consigliato!
PASOTTI OMBRELLI SRL · unranked store
This application is absolutely remarkable! It’s professional yet so simple to use, and their customer support team is truly next level. Special shout-out to Satinder from Customer Success - they went above and beyond to help us. They definitely deserve a promotion! Thank you so much.
Soft Wash Depot · softwashdepot.com · top 100k store
My client was previously using BOLD's Quantity Breaks app (recently sunset,) so we had to migrate to this new app. BOLD provided excellent customer service and helpful articles that have fully transitioned everything for a smooth retail customer experience. Thank you, BOLD!!
Butler Luxury · www.butlerluxury.com · top 100k store
After a LOT of trial and error with other platforms, we finally found the perfect solution with stellar support. We have a fairly complicated catalog for our wholesale program and need a lot of customizable options when it comes to discounts, quantity breaks, mix & match deals, etc. BOLD has been the only app to help us build out a wholesale portal for our clients that can still utilize coupons, give mix & match quantity breaks, and most importantly - give us the support we need as a small business. BOLD recently made some updates that have been game changing for us but we had no idea how to even utilize them until we were connected with Taylor & Jade from the BOLD support team. They were absolutely OUTSTANDING and I wasn't very pleasant when I initially reached out. (I had a less than great experience with an unrelated tech support incident and was just exhausted and cranky). Regardless - Taylor and Jade were nothing but kind, patient, and clear about how they could help us solve our problems. I literally woke up today to a demo version of our store completely migrated to a new discounting method that has been applying all of our complicated discounts wonderfully! Great communication. Wonderful support. Fast work. And FINALLY a solution after almost a year of trying to offer a seamless online wholesale experience for our customers. We tried ALL the wholesale apps you can think of and nothing had the flexibility, customization, and support that we needed except for BOLD. 10 out of 10 stars!
Showseason® Grooming · www.showseasongrooming.com · outside the top 100k
Bills $79.99 immediately before you even install. If you uninstall, looking for the lower priced options, it will charge you the full $79.99 again, even if it's one day later. There is no way to install the quantity brakes or standard models. It goes right to select first install.
BigEV.com · unranked store
We updated after using the earlier version for many years. Our tech guy wasn't available so we reached out to the folks at Bold for help. Oh Yes! Chandan (and her team) made the process as smooth as silk. Great immediate followup. Very considerate communications. Bold is gold.
The Private Eye Project · www.theprivateeyestore.com · outside the top 100k
Very happy with the support that Bold Commerce provided regarding an issue we were having with custom pricing. Shout out to Chintak who was very fast to respond and helped get the issue fixed promptly. Thank you for the great support!
DVDO · dvdo.com · top 100k store
Have been using the Quantity Breaks app for years and it's been great. Just upgraded to the latest version and the Bold team (Satinder and Jade) made that transition a piece of cake. Unbelievably fast and thorough communication the whole way. We've been selling on the web since 1997, no one does it better than these guys!! Thank you!
WEBSTRINGS.COM · www.webstrings.com · outside the top 100k
Bhumi and the support team at BOLD provided us with excellent support throughout our migration from the BOLD Quality Breaks app to BOLD Custom Pricing app. Thank you!
Campbell Pet Company · www.campbellpet.com · outside the top 100k
The customer service team is very helpful to support me.
Bunsik-order · bunsik-order.com · outside the top 100k
This software had provided a great solution for my business, and made it seamless. Chandan has been incredibly responsive in helping me get set up. Excited to launch new products using this software.
ROUSSEAU · www.rousseaunyc.com · outside the top 100k
Awesome product and very kind service if you are having any problems with the app! 100% recommend.
TopStore · tstore.fi · outside the top 100k
We had an update on the back end of the app after not using it for some time. Forgot the steps. After poorly describing the issue on my side, it was Chandan to the rescue! Patiently and expertly assisted, and jogged my memory. Five stars, and we're in business!
Old Bisbee Roasters · oldbisbeeroasters.com · top 100k store
Our business has used BOLD App for nearly a decade. The mitigation and transition to the new Custom Pricing App has been horrible. Our customers have not been able to confidently place orders for going on 10 days because the quantities are arbitrarily changing in their carts and the pricing is incorrect. Customer support is slow to respond and have conflicting suggestions/fixes. We are extremely disappointed and have asked numerous times to switch back to the old app. Looking for help from anyone.
Lancaster Home & Holiday · www.lancasterandvintage.com · outside the top 100k
Bold custom pricing/wholesale makes changing prices so quick on my shopify site. Great product!
ranch2arena.com · www.ranch2arena.com · outside the top 100k
I am happy with Custom Pricing: Wholesale B2b so far! I had some issues getting set up and Navdeep was very helpful in troubleshooting my stores issues. Everything looks perfect now, thank you!
Art with Heart · shop.artwithheart.org · outside the top 100k
The app does everything we need and the tech support is amazing. They helped us resolve issues quickly and efficiently. Great company to work with!
Fein US Dealer Portal · feinus-dealer-portal.myshopify.com · outside the top 100k
NOT COMPATIBLE WITH SHOPIFY POS! This app says it compatible but Shopify POS does not work with this app. No volume price breaks, no custom customer tags, nothing.
T's Tees · tsteesla.com · outside the top 100k
If I could give this app negative stars, I would. Perhaps it works fine if you have under 100 products OR if you just want to apply discounts based on amount spent. However, if you are trying to set up pricing based on Customer Tags so they only see their pricing, this app is complete trash in that regard. It absolutely failed every step of the way. Not only does it take FOREVER for it to sync data, the logic is so poorly thought out that it has to RESYNC every time a price change is made to the shopify price. ummm ever heard of a check? You know to check which data is updated and which is the same and then only sync the updated data? Apparently the team at BOLD has not figured that out. No, seriously they actually haven't considered it. But then get this, even after it re-syncs EVERYTHING, it does not always update the pricing for every item. And to top it off they don't keep an error log for the SYNC you just spent hours waiting for to understand what the issue(s) were are. Now, let's talk about their support. That is limited to 9am-5pm CST with NO OPTION for support outside of regular business hours. This means if you run into an issue with their app, they are non-existent after 5pm CST, and don't even try to get ahold of them on the weekends. OH, did I mention that when the app is syncing parts of the app don't work? Yep, forget about reviewing products or anything else in the app while it's syncing because you can't access them... at all! This app is so poorly coded, its logic was not thought out in the least, the UX is confusing and problematic and their support seems to have zero idea why things don't work and respond with... "It works for other people"... If you are considering this app, RUN! DO NOT WALK AWAY. It is a complete waste of time and energy.
pro.mtncolors.com · unranked store
The Support was extreme friendly and helped me with all of my Requests.
Joe Frex Retail · unranked store
Helpful to resolve an issue with Custom Pricing
ProGen Global · progenglobal.com · outside the top 100k
Chintak was sweet. and very helpful. App is great for custom pricing
Building Controls Group · buildingcontrolsgroup.com · top 100k store
Absolute dog shit
Greybeard Performance · unranked store
While I am still in the implementation stage of using this app, support has been fantastic. My site has a lot of customizations which can make adding new apps tricky, but Chintak and team have worked with me to solve every question I've had. Support is available virtually immediately and anything they need extra time with has only ever taken a day to resolve.
Grid Connect · www.gridconnect.com · top 100k store
I have been very happy with Bold Custom Pricing App. I have been using the app since 2020 and the app has worked seamlessly. I actually use it in combination with the Bold Recurring Membership App - both apps have worked wonderfully. When I was first setting up the two apps I reached out to tech support and was happy with the quickness of the response. I really appreciated how they listened to me. Their response was tailored to my question - not a pat answer. Recently I had some questions - again I got wonderful support. Chintak responded quickly and helped me achieve my goal. Go for it - you'll be glad you did.
Church PowerPoints By Envision Worship · unranked store
Excellent build quality. Service is amazing as well. We have been using Bold for some time and quantity breaks work well. Irfan's help has been amazing in helping us solve anything which occurs.
Ampack · unranked store
When it comes to eCommerce, finding the right tools to tailor your business precisely to your needs can be challenging. The Bold Customer Pricing Module has proven to be an invaluable asset to our operations, especially in managing pricing strategies with efficiency and customization. 1. Efficiency in Adjusting Pricing: The module excels in its ability to swiftly adjust prices. Whether it's seasonal adjustments, promotional offers, or responding to market changes, the process is incredibly smooth and does not require intensive manual oversight. This efficiency has significantly streamlined our pricing strategy, saving us both time and resources. 2. Bespoke Trade Pricing: One of the standout features of the Bold Customer Pricing Module is its robust capability to offer completely bespoke pricing. This functionality allows us to set varied pricing structures across different brands and products. Our ability to customize these aspects without limitations has enhanced our market positioning and allowed us to cater to a diverse customer base more effectively. 3. Exceptional Support: The customer support provided has been top-notch. The Bold team is responsive, knowledgeable, and extremely proactive in ensuring that any issues are resolved promptly. The level of dedication they show makes it clear that customer satisfaction is a top priority. Special Mention - Account Manager: A special thanks to our account manager, Irfan, who has been phenomenal. The dedication, expertise, and responsiveness have not only made our experience smoother but also more enjoyable. The proactive approach and readiness to solve problems have greatly contributed to our overall satisfaction with the module. In conclusion, the Bold Customer Pricing Module is a powerful tool for any eCommerce business looking to enhance its pricing strategies and operational efficiency. The combination of advanced features and exceptional support makes it a highly recommended solution for businesses aiming to tailor their pricing needs precisely.
CleanandShiny · unranked store
We have the Bold Custom Pricing app for Wholesale installed. Bold arranged and assisted with a quick fine tune and the app was running within hours. Their responsiveness was excellent and we are pleased with the functionality of setting price levels. Thanks Bold team.
TOBACCO FOR LIFE, Lucky Time Enterprises Limited · unranked store
Highly recommend!
Bucanna Labs · bucannalabs.com · outside the top 100k
Bold Custom Pricing has done everything that our company needed and more. Customer service is superb and they are very kind and easy people to work alongside with. Businesses like this is what help small businesses like the one I work with with excel. Thanks Bold Custom Pricing for everything!
Next Level Energy · www.nextlevelenergy.com · outside the top 100k
Thank you, Bold and Aman Chahal, for your unwavering dedication and for bringing my vision to life with such finesse. Your contributions have undoubtedly elevated my online presence, and I am excited about the opportunities that lie ahead with such a polished website. Your commitment to excellence is commendable, and it has been an absolute pleasure working with you. I am genuinely grateful for your hard work, expertise, and the exceptional service you have provided throughout this process.
PetHubb · unranked store
Very quick to respond and very kind. Thank you, Chandan, for your help!
Fox Mill Lighting and Supply Co. · foxmillco.com · outside the top 100k
We use this app for Quantity discounts to support wedding and event customers. The app works great and pays for itself with the increase in sales. The savings provided to our customer is a game changer. Customer service is excellent and fast.
Mystic Knotwork · mysticknotwork.com · top 100k store
Should you require an application characterized by inconsistent functionality, coupled with a support team whose assistance is often limited to basic troubleshooting such as enabling or disabling features, this software may meet your criteria.
Baden Sports · www.badensports.com · top 10k store
This review is more about the impeccable customer service from the Bold team than the app itself, although the app functions brilliantly! The support team are so responsive, I get replies to queries within a few hours and any issues (which are rare but can happen of course) are always resolved in a timely manner. Further to that, in these recent weeks I've had two instances where I needed urgent help to rectify some problems in the checkout experience, and the team assisted with custom coding to alleviate problems our store was facing with discounts falling off when using certain payment methods. I had looked at other apps to manage this task, which all would have cost us another whole subscription, but the Bold team helped me at no extra charge to create a custom solution for our store. For that reason, this app and any app by Bold is always going to be worth the money to us for the amazing level of continued support we receive from the team. Thank you!
Worklocker Australia · www.worklocker.com.au · outside the top 100k
Their customer service is really bad. They sent an email instructing me to reply back to the email after I completed a step. I then receive an email chastising me for sending them an email.
Kitty Q Creations · kittyqcreations.com · outside the top 100k
We are trying this app on a completely new theme, we have been trying to install it properly for the last 5 days but no luck. Their support is responsive, they are trying to help us install for the last 3 days but they break more than they fix. We will give it another day or two but if they cant install it we will quit. Never install this app on a live theme. If you cant handle 3-5 days downtime of your store, do not install this app. Auto install, easy install my aaa.
TBF Bags · tbfbags.com · top 100k store
the most important feature that the app is supposed to do, which is to apply discount rates according to customer group, does not work on the payment page. if it cannot do this, why am I billed from the day I downloaded it when it was free for 15 days, and why can't someone give me a real answer. customer service is terrible.
INTERRA France · unranked store
Great app with a lot of customizations! Great alternative for being able to automatically tag customers based on certain parameters which makes my client's workflows much smoother. Wonderful customer service as well.
Corvette Store · corvettestore.com · top 100k store
Had a problem with one of my pricing levels. I contacted bold and Chandan was so helpful and fixed the problem in a day Thank you!
wildmanrocketry.com · wildmanrocketry.com · top 100k store
Wholesale prices on showin up at checkout. I brought this to your attention a couple of weeks ago, and I thought it was fixed, but yesterday, a wholesale customer told us she sees regular pricing. I tested it and saw retail prices, not wholesale prices when I checked out.
LuxeBeauty.com · unranked store
The bold pricing feature is extremely finicking and difficult to use (not self explanatory or a good UI). However, it works after you figure out the intricate details. We've had so many issues with pricing discounts, but now that we finally figured it out after speaking with Chandan, it should be seamless going forward in the future. She was extremely helpful providing screenshots and letting me know how to update the prices so I can be self sufficient in the future.
Carbon, Inc. · shop.carbon3d.com · outside the top 100k
Very handy app and swift follow-up on queries!
Miccy's Jewelz Europe · miccys.com · outside the top 100k
I wanted to try the basic version but it cost 39 $ instead of the 20$ annonced ? Why that ?
MyLittleVendome · mylittlevendome.myshopify.com · outside the top 100k
Excellent from start to finish. Firstly app works really well But above all this the support is incredible. Been dealing with Taylor who has helped massively to get this app integrated onto my website. The best support I’ve had from any app installed. Highly recommended.
in2Detailing · www.in2detailing.co.uk · outside the top 100k
Très bonne application que j'utilise depuis quelques années déjà. J'ai changé le thème de ma boutique récemment pour une version 2.0 et Aryan, du service technique, a installé l'application avec efficacité dans un délai rapide. Bold est une entreprise de haut niveau et je recommande cette application de qualité sans hésiter. www.macaronquebec.com
Macaron Québec · macaronquebec.com · outside the top 100k
This app was exactly what we needed to have multiple price lists for three types of customers over 6500 skus. Our site is heavily customized, so I wish there was more access to tying into the code, but it has been manageable. Every time I've reached out to customer service they have been prompt, courteous and helpful.
Zodax Online · zodaxonline.com · outside the top 100k
Irfan was great. They were patient, helpful, and thorough. I am happy I reached out.
Axe Team Store · unranked store
This app does exactly what our company needed. We sell our products to both retail and wholesale customers and this app allows us to use the same website to handle both customers. The app is easy to use and provides all the features we need. We did have a little issue with another app causing conflicts with the Bold Custom Pricing app but Daniel and Aman in their support group were quick to respond to my support request and they got the problem fixed right away. The bottom line is that the app works great and their support team is excellent.
Dermamedics | Naturally Simple Skincare · www.dermamedics.com · outside the top 100k
Bold have been such a helpful company while getting our Wholesale website set up - particularly Aman in customer service who has gone above and beyond to ensure we have a website thats fully functional for our Wholesale customers needs. Really impressed with this company.
NWT FM Solutions · nwtfmsolutions.co.uk · outside the top 100k
The UI is not always the easiest, but it works overall well for what we need it: giving wholesale prices to our partners and it is flexible enough to handle different margins, or even a set price for a special item.
Logistics G&G · wholesale.geekandgorgeous.com · outside the top 100k
Great app, exactly what we needed. We had a small issue at the beginning and it was rectified, customer service responds very fast, thank you.
SALLE DE BAIN VODA · voda.ca · outside the top 100k
This app is super easy to use and works perfectly for automatic discounts when buying a certain amount of an item. And when we have price increases and need to update it is just as simple as when you first set it up.
C&L Supply Company · c-l-supply-company.myshopify.com · outside the top 100k
Bold has been great for our online business. We have 4 tiers of customer pricing and bold has allowed us to easily and effectively set this up. We have never had any issues and strongly encourage others to using this application.
www.elkstone.com.au · www.elkstone.com.au · outside the top 100k
app works great... shame its overpriced ( i think its like 20$ a month ) which is the only reason for the 3 star rating
www.AaronPauling.com · www.aaronpauling.com · outside the top 100k
Greatest app! It does everything it promises. We had great experience with customer service as well, prompt response, quick action. Thanks, Bold Team!
Trufo · wholesale.trufo.com · outside the top 100k
Great app, provided the solution we needed. Saved me from chasing invoices constantly with wholesalers. Also meant we could bring all our sales into one channel and collate data.
Plane Pal · www.planepal.com.au · outside the top 100k
It is a good app. We are direct to retail, not wholesale, but when our farmers have a lot of one product we can help move them by offering incentives for people to buy more. We like the app. The only thing I wish would be fixed is some items' default products, for no reason, begin tracking inventory even when I set them not to. When this happens, people can not add more than a few items to cart and we have to troubleshoot. Happens often. Can this be resolved?
Bone-In Food · www.boneinfood.com · top 100k store
Excellent support and easy to use tool to enable us to customise our volume product pricing for certain specific products. Bold's full suite of customisable products are exceptionally useful to us as a business and a pleasure to work with.
Badminton HQ · badmintonhq.co.uk · top 100k store
Great app and helpful developer team over there. Helped troubleshoot some minor issues with the Detailed Pricing set up and store is working fine now. Thanks.
ViaDerma · store.getvitastem.com · outside the top 100k
Customer Service is superb. The team is very responsive, and they will really help their customers to fix their issues. Shout out to Chintak - you rock! Thanks for your help! Appreciate it.
lapelpinplanet · lapelpinplanet.com · top 100k store
We manage 2700 customers, many with custom discounts on over 9000 sku’s. We are able to create profiles for 25 price classes, and give specific discounts for each price class. The amount of time it would take without this app is inconceivable. Highly recommended .
FEIN Dealer Portal · portal.fein.ca · outside the top 100k
Bold Custom Pricing is an easy-to-use app and vital for a wholesaler like ourselves where we have different prices for different customer types. I faced a couple of difficulties integrating it with my store but our Customer Success rep A.Chahal was able to solve both issues within a couple of hours of getting in touch.
The Norfolk Hub Trade Portal · unranked store
Everything works as advertised. When on rare occasions things break, the customer service team is quick and very helpful.
Naos Kingdom · naoskingdom.com · outside the top 100k
Very useful product. Very helpful staff if anything does go wrong - they get back to you in a very prompt manner.
Precious About Make-up · preciousaboutmakeup.com · top 100k store
Bold support has been great. They've helped me promptly both with their own product and with other issues outside of their scope both promptly and cordially. Thanks Bold team!
XtremeCFM · xtremecfm.com · top 100k store
Awesome app. Detailed pricing was a game changer for us! Hope you can add limit on the checkout!
Love Lust · lovelust.cl · outside the top 100k
I had some issues with this app after switching versions, but Chandan was awesome in helping me resolve them. The Bold support team worked extremely quickly to have the issues looked at and fixed. Overall we are happy with this app, but very happy with the people working behind the app.
UI Viral Vector Core Web · vectorcore-iowa.myshopify.com · outside the top 100k
I do recommend Bold Customer Pricing. It has helped us serve B2C and B2B in one single site. Different pricing strategies are different to manage and this app makes it easier.
Atlesia · www.atlesia.com · outside the top 100k
Good app with good discounting functions for our VIP's and industry customers. Excellent tech support as well. Always solved any issues effectively and quick.
Mountain Equipment · mountainequipment.com · top 100k store
The Bold Custom Pricing: Wholesale app's "Detailed Pricing" has allowed us to set specific item prices for specific customers in our Shopify store, with the option of setting either a fixed price or a percentage discount. Before the customer logs in, they see our regular price. Once they log in to their own account, they see the custom price we have reserved for them on certain items. If we haven't set a discount on an item for them, they still see the regular price. We have a large number of products available in our online store, so this app is very helpful for this purpose. It allows us to offer different discounts to different customers on specific products. We can set a tag to a customer record, and then in the Detailed Pricing section we see a column for each tag alongside a row for every product in our store. At that point, we find the product or products and type in the price we want to offer the customer with that tag. The discount price remains attached to the product throughout the time the customer places their order and then checks out, so we don't have to do anything after we set the price. Bold Custom Pricing has been a wonderful option for us and has helped us attract customers who want to see their discounted prices while they are shopping online.
Tri-Med Medical Supplies, Inc. · tri-medmedical.com · outside the top 100k
Update: Have been using the app for about a year now and will continue to do so. Works perfectly. Excellent app that does what it says. Some coding was needed to get it right and Aman at Bold did an amazing job in taking care of this.
LightsOn · lightson.se · outside the top 100k
This app enables us to offer a 2 tier price structure, one for public and one for trade who log in to see reduced prices and even quantity discounts. We have been using this app for almost 4 years now and on the very odd occasion there is a problem as we evolve and update our website Bold have been quick to help and sort out the issue even if the problem was of our doing.
Wow Grooming · www.wowgrooming.co.uk · outside the top 100k
The support team (particularly Chintak) is very responsive and I appreciate their quick work! I'm only giving the app four stars because I have trouble getting some of the jobs to complete on my end and have to request support.
Lazarus Artisan Goods · lazarusartisangoods.com · outside the top 100k
Customer service was amazing. They responded and explained very detail. They sorted out my problem very effectively. Thank you so much!
Salvacare · www.salvacare.co.nz · outside the top 100k
Chintak is an Angel! Very patient, quick and helpful! App is nice, it’s easy to communicate with the company for help! Thanks!
Icon I Am · unranked store
A really great customer success team. We wanted to use the application, finally our commercial conditions are too complex (specific to our company). Several tests have been done, the team is very responsive and efficient! Many thanks, we will surely work together in the future!
Alvadiem Professionnel · unranked store
Shout out to Daniel who has gone above and beyond in helping me set up the app for use on our store. The app is working seamlessly with Shopify.
Grand Circuit Products · grandcircuitproducts.com · outside the top 100k
In their publication they promise $20 a month, at the time of payment it is $40, it is double, they lie about their price, it is a hoax.
OUOMALL · ouotattoo.com · outside the top 100k
Good app for setting membership price. But It's better if the product page can show the original price. I appreciate the help of the team, Perfect Daniel, He is professional and kind, helped me alot!!!
CH Collections&Crafts---Only for Members · unranked store
Easy installation, great features and support large import. Customer support is great, big thanks to Esha for the help! :)
Professional Tire Platform · ptp-hk.com · outside the top 100k
I recently used the Bold Custom Wholesale Pricing app and had a great experience. The customer service was very helpful and I was able to get everything set up quickly. Thanks for the great service!
Clubhouse Athletic · store.clubhouseathletic.com · outside the top 100k
We have been using Bold for a while and just updated to the newest version - Customer service was Extremely helpful in clarifying some questions I had about changing over. Very responsive- I have yet to fully implement the new app- but looks promising - thanks!
bcfministries · unranked store
Very good app and great service, thanks! Saved time and £2500 per month on shopify plus, always beats paying thousands extra for features that should come as standard on the 'worlds number 1 ecommerce platform'
LVWellCBD · unranked store
This app works wonders for our sales! It saved us so much money, and allows our pricing tiers to be accessed easily. The support is fast! Any issue we have had is resolved very quickly. Highly recommend this app.
Golden Star Auto · goldenstarauto.site · outside the top 100k
Great App for Shopify Store, adds features that Shopify does not include. Ran into a little trouble installing the App, but their customer service was very responsive and corrected the the issue within a day. very impressed wither customer Service and attention at backing up their products.
Vitalita · vitalita.ca · outside the top 100k
This app has been a great solution for us with offering custom employee pricing on our store. Irfan is always willing to help answer any questions and give detailed explanations! Thank you Irfan!
The Daily Grace Co. · thedailygraceco.com · top 100k store
Even more than one discount for a product is quite easy possible. The support helps very fast (i.e. for a theme update).
Tortue Mode · unranked store
Great app with an excellent support team. We've been using it since 2015 to differentiate between our regular customers and our wine club customers and then offer wine club customers automatic discounts on wines when they log into their profiles, as well as exclusive products and/or offers which are only revealed and made shoppable to Wine Club customers on login. We've had multiple situations where we needed to reach out to the support team to advise and/or assist us on customisations, custom/manual code installs or integrations with other apps, and each time the support team have been very responsive and helpful. Most recently (March 2023), we've had excellent support from Chandan. There are definitely some drawbacks for us to the app itself, as it tends to conflict with other apps we'd like to use. Our latest challenge is that we can only work with version 1 of the app due to our specific requirements - we want to be able to use discount codes in addition to group/membership pricing, which is not possible with V2 and V3 of the Custom Pricing app. Unfortunately, V1 does not integrate with Shopify 2.0 themes, so we cannot upgrade our current theme to a newer version at this stage. It would also be great to have longer support 'office' hours to cater for all time zones. We are based in South Africa (CAT) and the Bold Support team is on CST (8-hour difference) so we only have limited overlapping work hours, which become problematic when custom work results in website downtime as it extends it unnecessarily, purely because the Bold team only work 9-5 in their time zone. Nonetheless, the app works well for our current set up and the support team is great.
De Grendel Wines · degrendel.co.za · top 100k store
A prompt response was provided and gave clear instructions to sort the issue. The instructions given were easy to follow.
shop.remarkit · unranked store
I was having some issues moving the Quantity Breaks grid on the product page, but I live chatted with Brysen and he got me sorted right away! Thank you for your help Brysen! I have this app installed on 8 of our Shopify stores at this point, and I love how simplistic it is to setup and use! Highly recommend this app!
Lilly Company Store · unranked store
Just getting stared with the app, but I had really good customer service with getting this app installed. BOLD was responsive to my requests after we got the process started. The only issues I had were "Automatic theme update" failed and the "Expert theme update service" link was broken. I wound up going to the BOLD website to create a ticket for support to look at. Birpal was 5 stars great. Getting to him was a little difficult, hence the 4 star BOLD rating.
Wholesale Tile Liquidation · www.wholesaletileliquidation.com · outside the top 100k
Brysen from support was super helpful and very quick to reply. Thanks to him we were able to fix our problems!
GOOD Beauty · unranked store
Very satisfied! The support always reacts quickly and so far they were be able to solve all problems directly.
Bambusbasis · bamboona.de · outside the top 100k
Does what we need it to do, had some issues setting it up but the staff helped resolve those issues. Irfan and Birpal have been a great help!
Mound Wholesale · unranked store
Does what we need. Had some issues getting it installed but the staff is great at helping to ensure it works.
FoamNoodles · foamnoodles.com · top 100k store
I had issues with wholesale pricing using Bold. I used the live chat feature to get help. Luckily I was connected with Daniel P. He has been amazing. The process to fix the issue took days. He's prompt with replies and patient with me. I really appreciate all the hard work he put into fixing our website. Thank you!!
CMI Corporation · cmigearusa.com · top 100k store
Easy to set up, not super intuitive to navigate if you don't have instructions, but it works like a charm. And their customer service is unbeatable: reliable, fast and friendly!
Marie Veronique Partners · unranked store
Doesn't work if a customer checks out using Apple Pay or Shop Pay. I asked support, and they confirmed with is a limitation. Ironic considering BOLD's slogan is "Checkout With Limits"
PureFilters · purefilters.ca · top 100k store
We have used this app for managing discounts for our customers. It works well and is easy enough to use. When there was an issue, the customer support was responsive and helpful. Thank you
CTL · ctl.net · top 10k store
Great customer service. Took the time to respond fully to my concerns and even sent a video demostration! Great app and team
Nouveau Contour USA · www.nouveaucontourusa.com · outside the top 100k
I use Bold Custom Pricing. My site was really lagging and had errors. Irfan was very helpful and responded quickly to all my questions. He figured out the problem and installed an update I was missing. Everything is running smoothly now! Very happy with this app and its support.
Quality Thread & Notions · www.qualitythread.com · outside the top 100k
Our experience with Bold has been really good so far. This app solved a big issue for our site and their customer service has been top notch helping us with some installation and customization issues (shout out to Chandan ).
Pixel Surplus · pixelsurplus.com · top 100k store
Great customer service! Irfan was very patient and helpful. He took a lot of time to walk me through all the steps to help fix our issues. Thanks, Irfan!
Isle of Dogs Wholesale · isle-of-dogs-grooming.myshopify.com · outside the top 100k
Funciona perfecto para resolver el tema de listas de precios por grupos. Además, el equipo de atención al cliente contesta rápidamente y son amables.
Vianney USA · vianneyusa.com · top 100k store
When it works- great. but now CSV uploads are not working and much like the review below, support(?) isnt reading the information provided as to where their app is failing- they send a bunch or unrelated pre-scripted replies, or links to articles that are unrelated. Then dont answer for 24 hours. so freaking fed up ..
Alchemy Equipment NZ · alchemy-equipment.com · top 100k store
Worst experience ever! The apps stopped working and generated damage on my website, then they sent a message saying that they had a problem and would probably display the wrong prices for the customers.
ZEUS X1 · unranked store
Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of
RareMunchiez · raremunchiez.com · outside the top 100k
Excellent customer service. Found an issue and Irfan and the team response straight away to fix it.
Somage Australia · somage.com.au · outside the top 100k
Stoked this app is available. 75% of our business is Wholesale and this makes online ordering MUCH MUCH easier for our clients. Also Mohammad has been a really big help when we needed customer service with the app. I would highly recommend this app if you would like to offer price breaks for returning customers, wholesale customers, family or friends that want to order directly, this is easier than a coupon code.
Fosterweld - Belt Buckles and Premium Leather Belts; All Handmade in the USA · unranked store
Custom Pricing, has help us give a better price to our members. Do recommend it, is a great product with an excellent support team
SaludenEsencias · saludenesencias.com · outside the top 100k
We have required a specific solution that Bold Custom Pricing has provided with a very useful app. We found something that wasn't working perfectly in the cart area, but the help team were very quick to respond and fixed the problem as requested (Irfan was very polite and very helpful!!). I would certainly recommend Bold to anyone looking to extend the functionality of their store.
Aura-Soma-Australia · aura-soma-australia.com · outside the top 100k
I was having major problems with the app due to code created by third parties. They have really been very attentive to solve it. They have found the bug and fixed it. Guys, I congratulate you!
CURTIDOS GARCIA · curtidosgarcia.com · outside the top 100k
Responsive team got my issues rectified. App does as advertised. Would recommend if you need quantity breaks on pricing or other customisations.
Shop | LivCor Australia · shop.livcor.com.au · outside the top 100k
Irfan was very quick to find the problem and resolve my issue. He was very polite . Thanks so much..
Speed Demon Lights · www.speeddemonlights.ca · outside the top 100k
Bold's support team is amazing! I had a ton of difficult questions lined up and Chandan was able to take care of all them! There was no wait for help in Live chat and she helped me for almost half an hour. The level of service she provided gave me lots of confidence in Bold's apps as solutions to our team's needs.
Love in Faith · www.loveinfaith.life · top 100k store
Bold Custom Pricing support was responsive - thank you Mohammad! I was unsure how to set up discounts for different client groups and they helped me figure it out.
ONKRON · unranked store
We purchased the Bold Custom Pricing app to help with a plethora of items in our business workflow. It all started with the install - We followed their instructions and they did a custom install for us! Super Cool! Quick! Next we had a few specialty items and we needed the app to work a specific way for our business model. They were so unbelievably responsive to us! Within just a few days they literally made sure our theme was working perfectly with their app, and with all of our requested changes. We will for sure keeping working with BCP! Thanks so much for helping us out!
Metalstacks · metalstacks.net · outside the top 100k
Excellent customer service! Fast feedback and follow-through. Thank you for your help Birpal!! Apparently I need 100 characters.
LÜM-TEC Watches · unranked store
Amazing customer service! Was helped immediately with a follow up. Providing useful and constructive feedback.
Dayes · dayesuk.com · outside the top 100k
I loved working with Chandan!!! Her ability to access the issue and implement a solution in a timely manner was above and beyond expectations. Definitely a gem!!!
Visto · store.gowithvisto.org · outside the top 100k
The customer service is just incredible! Azm spent an hour with me helping me set this app up and it does exactly what I want it to do! this is my third app I've used in the BOLD family and all our really spot on! Highly suggest and thank you Azm!!!
Dylan Kendall · dylankendall.com · outside the top 100k
This app does exactly what you need it to. It's been such a great addition for our store. I had a support question about tagging and Irfan got back to me right away with incredibly helpful and accurate instructions. Great app!
SensorPush · shop.sensorpush.com · outside the top 100k
Buyer beware!!!! This app will screw your theme up permanently if you uninstall it. It leaves code throughout your theme and messes up future theme updates. They also don't give you support on the weekends so if they screw you over on a Friday or Thursday you're out of luck for at least a week. The actual app doesn't work well, to begin with, if you have people use discount codes it won't work with the custom pricing. Pretty awful development, worse support, and a major headache to part ways with them.
Aubergine Foods · auberginefoods.com · top 100k store
I use this app to offer different pricing tiers to customers B2C & B2B I have over 20+ levels. Apps works great for this feature. Support is always able to answer any queries. Highly recommend.
Bondi Chai Latte · www.shop.bondichai.com.au · outside the top 100k
La aplicación me ha dado varios problemas de configuración que han solucionado muy bien escribiendo a soporte. Por ahora muy bien.
Textilfy.pro · textilfy.pro · outside the top 100k
Pretty easy set-up. Does what I need it to do. Had some fine tuning to do and Harpreet fixed a global issue in about two minutes. Very happy.
All About The Bait · allaboutthebait.com · outside the top 100k
The app is good and responds to my need. + I had the occasion to discuss with the support which has been amazing ! Thank you Chandan for your help and thank you to the tech support team for bug resolution within the day !
Ümain ✊ · unranked store
We use a custom theme exported from Webflow, and the Bold team was still able to help us install the Custom Pricing to the custom theme with ease. Thank you so much.
Daughters of Simone · unranked store
Our store has multiple Bold apps installed and I continue to be unhappy with both the apps and the service that I have received when looking for support with Bold apps. The apps are not intuitive and I constantly receive bad advice on how to do what should be simple tasks. During a recent chat with the support center, I tried to communicate my frustration with Bold to the staff member I was speaking with and felt that my concerns were blown off and I was being spoken to in a condescending manner. I am incredibly disappointed in the program and the service that I have received.
KERx Special Needs Nutrition · unranked store
Bold Custom Pricing has been fantastic for us! It has allowed us to offer a wholesale website to our customers/accounts without having to build a separate website or have some clunky work around. One of the best apps we have used, hands down. They also offer extremely responsive customer service and we have had nothing but the best experience with each member of their team.
Wonder Goods · unranked store
the support team have been great in helping me configure this app and some problems that I am seeing when creating discounts. Chandan has been awesome, very quick to respond with very clear explanations and instructions.
Pearler · unranked store
No complaints with our use of the app. We use it to apply discounts to certain members of our customer base and it works well for us. Anmol in customer support was instrumental in working through issues as new users came into our organization and problems arose. Thanks so much, Anmol!
Carolina Pro Shop · carolinaproshop.com · top 10k store
I have requested to give me an update a week ago, and yet the team fail to deliver app updates on time nor fail to give me prompt response.
CHILLAXY · unranked store
I had some questions about the app and Guri from support worked me through to resolve it. He was very helpful!
Perfect Holiday · shoperfectholiday.com · top 100k store
We are truly disappointed when this app continued to bill us $79.99 for 4 months even after uninstalling the app.
Dogs Rule World · unranked store
I downloaded this app and then realized it was even more expensive for the item I want however it shut my store down for 24 hours by removing all the add to cart buttons from my products and nobody could buy anything.
Hi Little One · unranked store
I really appreciate the live chat support provided by Naman, who managed to solve my problem promptly!
ANS.EIN · ans-ein.com · outside the top 100k
Naman was very helpful in my first setups- when I was under time pressure and not sure about how to do it!
jackieandkate · jackieandkate.de · outside the top 100k
I couldn't figure out how to adjust the minimum qty break of 1, got in touch and Harpreet managed to fix it in two minutes flat. He was really helpful and friendly and can only recommend their service.
BMWMerchandise · unranked store
I used the quantity breaks app on a previous store which was very useful for me. When downloading this app since it had been updated and combined I found things were a little more difficult to set up. I reached out via chat to the support team and they helped set me up for success. Rushi was great and updated everything I needed in a timely matter. If i have any constructive criticism it would be to have the pricing grids set to automatically pull right under the original price of the item rather than under the description.
Pointsbetshop · unranked store
Update: App is working now. It still took almost 3 weeks to get it to work and numerous emails, so I can only give it 4 stars. ---- Buggy app and an inexistent customer service. They claim that the bugs are the result of a wrong automatic installation. Apparently now a developer has "installed" it manually for us and the issue is fixed. However it is still showing the same bugs as before and there is no reply from customer service.
Figured'Art B2B · unranked store
This app has allowed us to streamline how we sell to our dealer network and make the whole buying process more easy and efficient for them an us. The Bold support team has helped us through several challenging issues along the way as well. Just this morning we noticed a new issue and Challi and Guri from their support team were able to pinpoint the problem and resolve the issue within 2 hours. That is amazing customer service!
Wolf Tooth Components · www.wolftoothcomponents.com · top 100k store
Highly recommended app! In very few steps you have a B2B that works perfectly. You can create diversified price lists based on tags to assign to customers, products, collections, etc.. In addition, you can group discounts by vendor and category or assign dedicated prices to each product. Customer support is also highly praised: Challi followed me in all my requests in a way that was always timely and kind. I am very happy with this app and would recommend it!
Officine Mattio - Casa Madre · unranked store
Bad customer service ,bugged app .really bad experience. lost a lot of money due to this app. I wouldn't recommend any bold apps ,overly priced
Nature's Blends · www.naturesblends.co.uk · outside the top 100k
I'm writing this review to save other business owners some precious time. After installing this app ($39) and an add-on quantity breaks app ($20), I spent 4 hours setting up my quantity breaks groups and found that it only works for the public side of the website. Quantity Breaks does not function with Shopify POS and it also doesn't work if you create orders for customers in the order admin. 4 hours of my time that I can't get back. Bold would be wise to state that their app has limited functionality.
Sounding Stone · www.soundingstone.com · top 100k store
Their customer service is great! I was able to work with GURI today and look forward to being able to access and work the app better. Thank you! Had the opportunity to also work with Challi resolving another concern and received excellent customer service again. Thank you all!
Birds & Bees Teas · birdsandbeesteas.com · outside the top 100k
This app doesn't load properly with Galleria theme, or at least it is what the developer is saying. Should not take forever to load a page when the app is supposed to do it. Bold Custom pricing simply doesn't work even if you pay the $59.99 option. This is ridiculous and put us 2 months behind launch day without any proper solution
Simple Signman · simplesignman.ca · outside the top 100k
I've received help from Challi and Mayank and I have to say, they were amazing. They helped me through my problems and stayed in chat until the problem was solved. And these were not common problems. Some required custom development just for me! I am so happy with their support. Thank you Challi and Mayank!!
Scott's Protein Balls · scottsproteinballs.com · top 100k store
Honestly customer service is great. initially Having some issues with app, but customer service try to resolve the issue as they can. So far they have been able to resolve the issues. Especially bhumi, she is the best assist i ever have. Thank you bold app
Oneweld Supply · unranked store
Having some issues with app at times.. customer service seems to try to resolve the issue. So far they have been able to resolve the issues I have.
MechanixGear · unranked store
After installing the application, the price tags of the products disappeared. I have requested support several times but nobody was interested.
luxetulle.com by Luxetex LLC · unranked store
UPDATE: More problems. You cannot add another product without jumping through a bunch of hoops. Waited 3 days for them to "Update" our theme, didn't fix the problem that all customers are seeing 2 pricing groups. Still not fixed. Customer service is terrible, they don't listen and rarely fix the problem on the first out reach. Excuse me while I get back in the queue and start over. YAY. Installation was pretty complicated for our Theme, so we had to pay. A lot of back and forth with the team, new people each response created confusion, and a lot of wasted time. Overall the app is pretty good, we have a bit of a unique situation, so we are trying to make it work for us. Launching our site in 2 days, so we'll see how well it works.
Milliondollarcollar · unranked store
The support team and custom-installation teams were very persistent in fixing some issues present after a personal custom installation attempt: all issues, even those subtle and difficult to fix, ended up being resolved. Particular shout out to Azm', who stuck through with fixing the various issues. The app also works smoothly and as advertised once installed correctly. There might be a couple of issues present after installation (dependent on the theme), but this is not due to the app itself but rather to the complex nature of providing a generic installation procedure to all themes, which in some cases require bespoke support/installations. With an app of this category, I'm sure it is the case for other apps', too. Support should be happy to help with this if any issues do arise, in any case ! Thanks again
Health Click · unranked store
It did not work...and we've trying to get help from support the past 2 months to make things work but the communication from them has been sparse and few.
TuxMat.ca · www.tuxmat.ca · outside the top 100k
We have a unique tiered customer framework with discounts on 3 groups of selected products; this app helped us make it a simple task. Shout out to Azm who was tireless and patient in helping me get started!
Nirvana Systems · store.nirvanasystems.com · outside the top 100k
I uploaded this app because we needed quantity pricing. It has a lot of options to customize. I had a couple of issues with my theme and later some issues after installing other non Bold apps but they have been always been able to fix and Bold as gone above and beyond what they have needed to do with their customer service at times. Harpreet at Bold extremely knowledgeable and has helped out a lot. Update : We have changed our shipping app and have found this app incompatible with it. So we have had to remove, So i have found out during this time if needing a volume/ tier pricing app there are only 2 ways to go about it 1.) app creates custom discount codes for each purchase and places them in cart or 2.) app creates a draft order with discount applied to products. Bold has / or had not sure if its still available a third way ( which i think they are the only ones) which creates a copy of product on the fly with discount and or link to a new product created internally with discount, this method was not going well with or shipping app because it was unable to find data on original product. With Bold app you can switch methods but apparently for some reason I was still having problems. No fault of Bolds or their app I just think they didn't play well together. But I can comment on their customer service , which is spotty at best , sometimes they are on it and will take care of it, most of the times it takes days....weeks to get help or answers. There is no sense of urgency whatsoever emails or chat sessions lead to more questions and more replies that you need to wait another 3-5 days for answers on . It has got so bad that I decided to remove most of there apps because of poor answers to questions or problems.
Mailers Direct™ · unranked store
I've been waiting 6+ weeks for customer service to fix my issues with this app. Meanwhile, we've been paying full price for something that doesn't work and is holding up my store launch.
Club Scrap · clubscrap.com · top 100k store
The app work very well. The best advantage of this app is the services and the team who always answear quickly if you have any problem. They always find solution. i recommand this app without any doubt.
Chronostand · unranked store
Great app with good features and customer service. The only reason it is missing 5 stars is because of one specific feature we're missing due to integration with other apps. Other than that it is pretty darn good!
Sorakami · www.tokyolook.com · outside the top 100k
Intuitive app, simple set up and it does what it's made to do. It's a huge contributor to our shop. There are resources for assistance such as forums and youtube and, like in my case, If I wasn't able to find a solution the Bold team (Stephanie and Taylor) ware quick to help with an issue and very friendly. 5/5
Coppola Beauty LLC · unranked store
The app works as described. We have a complicated situation and we had some issues. I chat with customer service. I will say that some agents have been "ok" while others are exceptional. I would like to give a special thank you to - Mayank - I had some trouble getting to the bottom of some issues previous and he took control, really was detail oriented. Super sharp and solved the problem. Made sure I was 100% before we logged off.
Finn + Emma · www.finnandemma.com · top 100k store
Where do we start, we used bold custom pricing for about 3 years, so not new to them. In the last 12 months there has been many bugs stopping a smooth operation. They have a poor quality customers service which is the most important part of any app developer. I tried calling them and speaking to them on chat, but they really are a waste of time. We are testing other custom pricing apps on shopify to find a better solution. I think this is the problem with companies like bold, they focus on making as many apps and making as much money, that they take there eyes of the most important thing, a quality product and excellent customer service, Hope this helps someone avoid problems like we have , thanks
Bling King · unranked store
Such an amazing app to help incentivize customers in so many ways. Our store would not have grown without the features this app offers, and the fact it's so easy to use makes it that much better. I've enjoyed this app so much that I installed it onto our new store. When I ran into a coding issue on my end, Stephanie from customer support helped me work out the issue. That's actually another point I'd like to make. Bold Apps customer service is the best. Seriously hands down the best. Thank you Bold Apps and if you've read this, just download the app... you won't regret it.
B2B Pitaya Foods · b2b.pitayafoods.com · outside the top 100k
I've used many apps on Shopify and most of them were really great. Especially the support of those apps. Fast communication and always helpfull with my questions. The service I've experienced with BOLD is the WORST service I've ever got. This app costs me $20 per month and 2 weeks ago I've installed the 'Quantity Breaks' app. It was hard to figure this out so I needed help from the support team. Since then nobody has helped me to fix it. I've send many e-mails with zero response. The only response is a question they ask and when I answered this questions for help, nobody responded anymore. This is unbelievable. I'm really dissapointed that nobody could help me set up this app. I have a lot of customers and couldn't use a quantity app now for 2 weeks. I hope someone from BOLD will see this message and will do something about this lack of support. Thanks for all the help and support.. NOT!! - A very dissapointed customer. ** NOT RECCOMMENDED TO USE THIS APP FROM BOLD **
Vanela · vanela.nl · outside the top 100k
awesome app and Azm is a great support, its really solve my problem and also outstanding experience with the bold support.
ANDRÉ MENSWEAR · www.andre.ie · outside the top 100k
Mayank was great and was so helpful when I needed a custom code, thanks! Perfect app to assign products with a specific discount based on quantity
Angel Competition Bikinis · angelcompetitionbikinis.com · top 100k store
Massive thank you to Mayank who helped this noob figure out why the pricing wasn't coming up correctly as I panicked then laughed at myself for my utter noobness. They are extremely helpful and highly recommend this app and the support team to anyone trying to impement crazy discount set up for their multitude of customers :)
Plunkett Pharmaceuticals · plunketts.com.au · top 100k store
We used this app for a number of years on our B2B wholesale site. Combined with Locksmith we had a great B2B secure site. 2 months ago we started having issues with the app, when we asked for support, Bold upgraded us from version 2 to version 3 without asking and without any considerations to the site. By doing this they broke our site and we had to take the site down for several days. We kept escalating to their support team and eventually managed to get a patched site together, After 6 weeks of dealing with them with NO progress or support, we eventually decided to look at other apps. We received the nice sorry cannit help and if you need anything contact us email. We use Bold apps across 4 sites we run and have really noticed a change in the last 12 months in their level of support and continual increases in prices. My recommendations are that you look at alternatives for a long term partner. They are not as "hungry" and supportive as other app providers. I think they have just become too big. Such a shame. Stay safe everyone.
Kaffeina Group B2B · unranked store
Pretty handy app to create different pricing structures and then easily assign to different customers.
My Audio Life · unranked store
We've been waiting for install for over 2 weeks, have chased every two days, have raised support tickets and just been ignored, but we're still charged for the app. Would avoid if their customer service is this bad.
UK PPE Warehouse - Leading PPE Supplies · unranked store
Once you get the app working, it performs beautifully 98% of the time. But when it fails 1/100 times, it only takes a couple hundred wholesale orders before errors with the discount make you wonder if it's something you did or something wrong with the app. The support staff is kind and helpful, for the most part, but we've had tickets dead-end because nobody seems to know why the app didn't perform correctly. The setup is also not super straightforward, but that's something that the support staff was quick to fix with us. Overall, it's a great app, but the semi-convoluted interface and the mystery failures are what's keeping us from giving it five stars.
T-Cycle · unranked store
We added this app 2 months ago to our site and yet to get it running correctly. Prices would not update /sync between bold and shopify and when they finally fixed that the checkout lines where still displaying native shopify pricing. A change has now been made but now the BOLD app wont even start. Tells me there is an error and I must contact BOLD support. We are urgently needing to get a project going and this is holding it completely back. So frustrating as when you read the description of the app, it should be doing exactly what we require.
Neutrog Member Area · unranked store
Hello! The app does not work properly in my shop and the installation team is overwhelmed with their work and has not been able to find a solution until today! The support is also very, very slow and the work is not checked. There is no good quality management at BOLD. On September 5th, 2020 I installed the BOLD app for testing and today is September 22nd, 2020 and it still doesn't work and I have been waiting for the last feedback from support for 2 days again! I cannot recommend this app + company! I now have another app to test and it works very well for me and the support is very helpful and quick with its answers! The app costs more money, but it's worth it to me! Have a nice day! Greetings from Germany!
Textildruck-Großauflagen · unranked store
We have used the Bold app (for tiered pricing) for quite some time now. We recently had a problem due to changes and they helped us get this resolved. We heavily rely on the tiered pricing so we are very happy with this app.
Durhams Bee Farm · www.durhamsbeefarm.com · outside the top 100k
I used this app to give my insider members an automatic special discount. It was seamless and easy to set up (once I figured out how case sensitive it is). Thanks so much for this app.
Andrelle's Natural Skin Care · unranked store
I used bold custom pricing and very disappointed. It does not work at all with automatic install and with manual install have been waiting for 2 business days still nothing. It was only working on cart and when we open checkout, all the discounts are gone so pretty much makes this app useless. they dont event reply to email in 48 hours. Better of getting some other product that can provide better support
Australian Face Masks Seller · unranked store
I am so sick of this ridiculous app and dreadful fixes. I have been in cotact with bold every day for weeks, wasting my time. They cannot even make basic CSS style fixes that don't look ridiculously sloppy. We are losing a fortune and they never reply. Uninstalled Bold Upsell but the slow code is still there, making our website extremely slow. No currency conversion box at cart. Doesn't integrate properly with new themes with side carts either
Zenstra Bio-Health Ltd. · unranked store
Thanks gury , Mayankkumar Patel and melody for helping me out to solve all my pricing issues of my website
GoodZay · goodzay.com · outside the top 100k
We use this app to help us manage the wholesale side of our website! We run into problems a bit more frequently than we would like, our latest problem being a tough one to figure out how to fix. However, Mayank was patient with me, and spent nearly 3 hours working with me to try and get to the bottom of what was happening! I really appreciate the customer service!
People I've Loved · www.peopleiveloved.com · top 100k store
A must have app to increase AOV. Charles has been so helpful and took the entire day to work on some problems I was having. I've never left a review for any app period but wanted to, just to shoutout Charles.
RealismSwimbaits™ · unranked store
I worked with Mayank and he was amazing! He helped me with some coding on the back end that I didn't understand. They respond very fast and do everything they can to help you out. I liked how it integrates with other BOLD apps as well.
Okoa Home · unranked store
We use this app all the time- huge help to update pricing. Installation was done by bold- took a few days- but works perfectly. They checked up personally to confirm that I was happy and the app was working properly Highly recommend the whole suite of Bold Products - we use quite a few on our site. Thank you Taylor for the hard work in getting the app to work with our site. He worked some amazing code magic- great job
Addaday.com · unranked store
I just started using the app and it seems to work great. Charles was very helpful with helping me set it up when I had questions.
Budget PPE · unranked store
Dumb app messed up my cart page. My cart page use to auto update the quantity increase and decrease after the install it stopped updating automatically plus there's a little widget appears in the cart page that shows the discounts applied. I want it to auto update too. They told me it will require a custom customization which starts from $1000. Which is too expensive. I would suggest to stay away from bold apps. Very expensive service and uncooperative people.
Ava William · unranked store
Abhishek helped me out to fix some updating issues I didn't understand, he was very patient with me, explaining all the details and did some trouble shooting until all the issues were resolved. Definitely took a load of my worries for the day. I love this app, it works well for customers buying bulk.
HERITAJ · heritaj.com · outside the top 100k
The app is very easy to use and set up. The customer service is extraordinary. Mayank helped me solve our issue with incompatibility with another app in minutes. He exactly pinpointed what the issue was and we were able to fix the issue immediately. great work and keep it up, bold team!
store.ultimateconnector.com · unranked store
I was having issues with the setup but Guri on the chat was so eager to help me, it only took a few minutes. It's good to have great customer service like this, priceless!!!
irscocktails · unranked store
I'm very satisfied, Rahul is helping every time! Great app, great company, great supportteam. Live chat is very fast
Solarfox® Shop · shop.solar-fox.com · outside the top 100k
I have used this app for years and have never been disappointed. I ran into a small issue over the past couple of days but Rahul was able to fix it right away! Thank you so much!!
Mermaid Kisses Boutique · unranked store
Thanks Rahul for your help. Professionnal support, and a very good app. I definitely recommand. I'd suggest adding packs (buttons to add 2 or 3 or more items and apply reduction)
NeoSpray · unranked store
We use BOLD Custom Pricing app for our wholesale customers for more than a year without any obstructions. Always satisfied with support (I recommand the Live chat). For example Aryan Sharma did a great work for us!
www.kristinatormova.sk · unranked store
Bold Custom Pricing caused the variants in our dropdowns to behave abnormally. Each time you select a new variant the site becomes progressively slower, and unusable. There are errors in the console log, and the browser would crash. Bold Support first blamed other apps for the issue which caused us a lot of wasted time going back and forth. Finally, they owned the issue after providing details from other app developers. They claim they will fix the issue, but it will take multiple weeks and testing (doubtful). Shame on Bold for not being accountable, and trying to pass the buck. I also want to point out that we requested an uninstall request from Bold, but they sat on the ticket for days without helping. Everyone blames Covid-19 for their lack of support these days, and Bold is no exception. S-H-A-D-Y.
3DPPE · unranked store
Aryan Sharma was the best customer service I have ever gotten. Patient and understanding! Thank you!
Homacer · www.homacer.com · outside the top 100k
The Bold Team is awesome! I've been using Customer Pricing for years. I love it. I ran into an issue and Aryan and his app expert Guri went above and beyond to help me. Love it!
Rvibrake · unranked store
App screwed up my store pricing, lost customers - tried to contact Customer Service to rectify and still waiting 5 days later - POOR
Melanie Newman UK · melanienewmanuk.com · outside the top 100k
Really great app for adding that extra discount flexibility that core Shopify is missing. Customer service was excellent and Aryan (one of their reps) has helped me out quite a bit.
NXN Sanitize · unranked store
Bold Custom Pricing works from the shop side, but has some significant limitations for true wholesale use. The app only works on the shop side, it does not apply 'wholesale pricing' to draft orders through the admin portal. It's not uncommon, when working with wholesale customers to need to supply a pro forma invoice etc. for payment or to enter a paper based order manually, which we can do in Shopify using a draft order. Bold Pricing hasn't been integrated into the admin side, so you manually have to apply discounts to make it work. Good if your wholesale customer always puts their orders in using the shop side, but fails if you need to generate a manual order. If you are entering some orders on behalf of customers, this (to the best of my experience and knowledge... happy to be proven wrong) will not work as a good solution to wholesale pricing. The work around (can't believe they suggested this...) is to create a dummy customer, create an order, get the discounts, go back to a new draft order (still with me..?) manually update the new draft order with the price and process the order.. (really,.. ok). Customer support is slow to respond (I assume it's ok in US timezones, but outside of this.. hmm). The app will work well for some users, but understand it's limitations. Get's one star (probably more due to the supports idea on how to work around the problem) rather than fixing it. It's another app that has great intentions but (in my opinion, others will differ) fails to understand how this type of business process flow is likely to operate. Hopefully they consider making this 'added functionality' something in an upcoming product release.
Siqura · shop.siqura.com.au · outside the top 100k
Destroyed my entire theme in less than 1 hour. Tried to uninstall the app immediately but couldn't do that too. Too bad, there isn't any "Urgent Email Support" for customers. I was pretty sure that I installed the "Bold Quantity Breaks" app but it showed "Bold Custom Pricing- Wholesale" on my Shopify admin app section. Still, in a features perspective, quantity breaks by website-on-demand is better than bold's app. The pricing is better too. The only reason i decided to try Bold's Quantity Breaks is because of the integration with Zipify OneClickUpsell.
Gifts Connect · unranked store
An app with amazing features! Just be advised that it is an advanced and complicated app so somehow takes time before setting it right. I was disappointed and gave a 1 star rating but support team helped me by installation. Now I am just another happy user. Thanks to the Bold team. :)
YOKYOOK · unranked store
App does just what it needs to. Even when I had a minor hiccup, Rahul was able to get it straightened out quickly.
DSX Tuning · dsxtuning.com · top 100k store
Naman strikes again! Great support, guys. The app is amazing. BUT the support (Thanks Naman!) is incredible. I will keep using all your apps, Custom Product will be the next one! Thanks, Naman! And all you from BOLD.
Impressivo | Não imprima, impressione! · unranked store
Overall, this app has been great to use and the customer service has been outstanding. Aryan was very helpful recently on guiding us through bulk pricing and need some custom code installed. If you need tiered pricing, this is probably one of the best options out there on the Shopify store.
Diamond Mowers · shop.diamondmowers.com · outside the top 100k
This app solves SO many problems for us -- from how to add wholesale in a cost-effective way, to how to encourage bulk purchases with quantity discounts without creating the inventory headaches of "case packs" . PLUS Bold has wicked fast and efficient customer service -- Rajni and Harpreet were so helpful! Highly recommend!
Bluecorn Beeswax · unranked store
At first all looked as working well. When I noticed an error in the install they make it hard for you to request help. They Keep emailing you redirecting the matter with fixes that aren’t even close to your needs.
Zadikase · unranked store
I did have some technical issues because I had too many different apps previously. This caused conflict with BOLD custom pricing, which was very annoying. I contacted the support team many many many times and talked with Aryan, Kirtana, and Naman through live chat. Live chat was a very supportive tool to communicate with the team. They were always trying to solve the problems and make me comfortable. It took a little while to solve the problem due to heavy queue. Overall, I am happy with the result and the hardworking support team! Thanks, team! especially Aryan - I've been looking for you many times.
Nature Pac · naturepac.co.nz · outside the top 100k
Worst App. It will mess your entire product structure. It creates duplicate variants for all your products and this remains with shopify and bold team cannot undo this. I have been asked to manually delete these variants. DONOT install this app.
EthnicRoom · unranked store
Great app, helped me get the discounted volumes that I wanted. In addition I have received an exquisite personal treatment by programmers Gursharandeep and Brenda who manually installed the app in my complex theme!
Lasepot · unranked store
If you're looking for a discount app that can work across a full collection, this is the app for you. I had some problems getting started but Naman and their colleague's Mayank and Kelsey were there instantly and didn't stop until my needs were met. There are a lot of crummy apps out there, this is not one of them.
Henrietta Lane · unranked store
Mayank was awesome, and very patient with me. Bold support is excellent every time, even if it takes multiple calls to get us to understand how things work with other apps. Love these guys.
Brewferm · unranked store
Using Quantity Breaks feature on Bold Custom Pricing, works as it says, although I wish there was an option to create pricing breaks for a group and edit per product, rather than create groups for each product. Carter deserves a 5 star for his help!
good natured Products Inc. · unranked store
Thank you Kirtana for the fast administration and install, i think you are the best! :) The app is now working super well!
TetőSipos · webshop.tetosipos.hu · outside the top 100k
Its my first time i use this app, had some difficulties in installing the app to my website, but thank god for the live support they have, i was talking to Priyanka in the live chat, she help me to do everything very quickly and gave me some advices how to control the app. Its a great support definitely gonna purchase the app
EmiratesWood · unranked store
I use this app for both of my websites and I really like it. Very easy to use and the customer service is great! Thanks Jade!
maison montloup · unranked store
Challi did an awesome job fixing my app issues. i had tried several times with other "specialists"some of them actual "Gurus" .....ive been using a few bold apps for a while but these things are often complex past my understanding and alot of the times it just got thrown back at me as a setting problem ive created. anyway challi was fantastic and did everything for me ....if i ever need anything done in the future i will only deal with her where possible. if your having issues ask for challi she is amazing.
swanky pets club · unranked store
Experts failed to install the app. Twice. The support was lackluster. Tier I support was completely useless. App was buggy and wouldn't integrate with Streamline, our theme of choice. Had to regenerate subscriptions each time you wanted to change your pricing. We didn't want to use the wholesale pricing feature, we wanted to have custom prices for Members that we setup with Bold Memberships. But nope. No such luck. Our workaround is to create a product that is public-facing, duplicate it, tag it with a special 'Member' tag, create a 'Members-only' collection and show this only to members. Pain in the ass, but it works.
Goodery · unranked store
Horrible customer service. The app wont express install and it required me to open a staff account for their team to install, then i reached out but no feedback at all. I cant get a hold of them. I will change the comment once i get help.
Chefs' Insider · unranked store
Guri, Harry and Zach are very professional and helped my team throughout the entire set-up & customisation process. They're able to meet my team's requests well & fast. They've been an invaluable asset to my team. Much thanks again.
HockHua Prime · unranked store
Thanks Vighnesh! Helped me solve my issue within a few minutes. Bold has really helped when it comes to my separate site for wholesale/ distributors.
Clean Tools Automotive · cleantools.net · top 100k store
They've made improvements over time that make this the best pricing tool on Shopify. So easy to use. Gets the job done. And extremely responsive support. I recommend you give them a try.
Radius Networks Store · unranked store
Great app and great customer care, especially Rahul, He is very patient and quick awith his answers.
Maternatura.it · www.maternatura.it · outside the top 100k
Still in testing right now but so far I like the features. I worked with Carter on chat and he was very helpful.
DiscountSafetyMasks · unranked store
I added this app to help with tiered wholesale pricing for our store. It does exactly what I need it to do, and it's very user-friendly. Brenda helped me get it set up super quickly too!
Zingz N Thingz · unranked store
This app is so crucial with our business - we are doing 6 digit revenue in monthly sales and growing at 300% MoM Unfortunately, months of months of issues with checkout - the wholesale application is rampant with bugs. Wholesale price randomly does not apply to orders. Our customers will therefore either abandon the cart or we would have to refund them manually. It's very annoying especially as a rapidly growing business that this app cannot do its simple job. It does NOT work with third-party checkout buttons like Amazon Pay, PayPal, Apple Pay, Google Pay, etc. As another reviewer mention - It does NOT work with Shopify discount codes. SO a lot of times will have to create an order manually just to apply a special discount code/credit that we issued. Basically, for whatever reason, our customers will order X amount and the pricing will revert back to regular pricing without any wholesale price breaks applied as it should have. Can you imagine, having to tell customers on your IG DM to "please try another browser or redo the order in private browsing and get back to us if it works - if not we will create the order for you manually" NOT A VERY DEPENDABLE APP AND WE ARE LOOKING FOR AN ALTERNATIVE AS WE WRITE THIS.
Rue Porter · unranked store
Before installing this app and wasting your time, make sure you read BOLD's documentation, especially this article: https://support.boldcommerce.com/hc/en-us/articles/115005305726. There are some significant, deal breaker type limitations with all versions of this app. The most recent version, Version 3 has the following limitations according to the page linked to above, and confirmed by their live chat support: It does NOT work with third-party checkout buttons like Amazon Pay, PayPal, Apple Pay, Google Pay, etc. It does NOT work with Shopify discount codes. It is NOT compatible with some inventory management apps. Draft orders remain in your Shopify admin after a customer has checked out. I wish I had known these things upfront, which is why I'm posting this review so it will hopefully help others before they waste their time if any of those things are deal breakers like they are for me.
SupplyMe · unranked store
This app is great and after a recent theme change, Carter helped me get it working again. I love this app and need to take the time to set up more products using it because it works
Design Blanks · www.designblanks.ca · outside the top 100k
Great job by Brenden to help install the app, he did everything I asked, would highly recommend . Thanks
HappyStore · joinhappystore.com · outside the top 100k
I took help from customer support ,Aryan Sharma. He was very expert in solving my problem and made me happy with his service and support.
Treasure Duck · unranked store
Vighnesh is the man! Best customer service ever. The app works really good, does it job, nothing to complain
FW Preventivo · fwpreventivo.com · outside the top 100k
Carter was wonderful! He assessed my problem and did everything he could to fix it. Ended up having to be transferred to a specialist but overall great customer service!!
Regatta Apparel Group · unranked store
Liquid installation will smartseo.collection.jsonld.liquid insert \< script type = 'application / json' class = 'bold-product-json'> {{product | json}} , Causes the collection to display code
ACOPOWER · www.acopower.com · top 100k store
Carter crushed it for me. Super helpful in getting me where I need to be for bold custom pricing to work for my store.
Bozeman FlyWorks · bozemanflyworks.com · top 100k store
Excellent. Does exactly what i need and customer service is always super helpful. I was recently helped by Vighnesh and he was super helpful. Great app
Alchemy Abstract · unranked store
The app is very useful if you want to up your average basket value. I had an issue with my code, Priyanka from the support team helped me out in no time. Fast and efficient. Thank you.
SYNC · syncwave.store · outside the top 100k
the app has been great. Sam was great helping add other options. thanks, Sam for the great hand out to us!
Canine P4 Dot Com · unranked store
Hey there! Carter from Bold was very helpful and very patient. He went above and beyond the call of duty to help me and our organization.
Media Gratiae · shop.mediagratiae.org · outside the top 100k
Supper friendly Customer service! I was getting some issues they heard me properly and take immediate action for my store to fix it. Thanks, Carter!
Clique Craz · unranked store
Customer service through Bold is great! They're always really helpful and patient. Thanks for the help Aryan Sharma!
Dale Brisby's Rodeo Time · rodeotime.com · top 10k store
This apps allows us to offer discounted prices for different users groups and wholesale. Flexible yet still easy to use and great support - Simran solved my problem within minutes! Great app and service overall Update: Rajni was outstanding in solving a problem that just came up. THANK YOU
innerwise Shop · shop.innerwise.com · outside the top 100k
Since using the app, my AOV increases 20% in overall. Customer service is excellent. He responded to my requests and solved my issues very quick. Thank you so much Kelsey!
Kenviz · unranked store
We are using this app for Wholesale and volume pricing and we are really impressed. The team are knowledgeable, friendly and helpful, and they have gone the extra mile for us wherever possible. When you investigate the options out there, they are extremely helpful, and the advice was accurate and surprisingly impartial! Good work all involved :)
Just Ingredients · justingredients.com · top 10k store
The support was great! I was able to resolve my issues easily through chat. Thank you for making it easy.
Tennant Products · www.tennantproducts.com · top 100k store
Priyanka was awesome! She helped me over understand why I was seeing a stack of draft orders and explained to me that I could safely delete the open ones.
Caring Candies · www.caringcandies.com · outside the top 100k
The app is great and these guys provide stellar support! They will answer questions, tweak things, basically take you by the hand and make sure everything is working the way you want. A huge thumbs up for the Bold Apps team! You can't go wrong with them. UPDATE: A shoutout goes to Rahul Patel and Taylor Courchaine at BOLD for the amazing job they did with updating my store to an older version of the app in order to provide compatibility with some of my other apps! Great app, great people, great company!
Mounteen.com · unranked store
We are using several Bold apps and none of them are working correctly. The customer service could not be worse of they tried. Their answer for their app not working is to offer custom development, ok no problem ... except we have filled out their custom development form and been emailing them for a week and recieved no response. Bold is everything wrong with the app community, all about numbers no time for helping Customers. I'm floored at how poorly they have handled our Issues. Maybe this will get their attention or more likely they just don't care.
Gear Republic · unranked store
Very useful app with a perfect customer service. Detailed and prompt replies. They also helped me to re-install the app when I updated my theme. Thanks Guri!
Montloup · www.montloup.com · outside the top 100k
not happy about the bold test products showing up in my shopping cart to customers. Will revise review after more time with app. Update: +1 star for support. When we realized this app did not sync with our recurring order app ReCharge we uninstalled it, it broke our theme. But we fixed it.
Redpill Living Inc · unranked store
Being able to set specific prices at different tiers for each individual product was a must for us and this app has allowed us to do just that! It is simple to use but provides a high quality result. Also the support is great, when we ran into a small problem they were quick to get back to me and get the issue resolved (thanks Bhumi!). Very happy we found this app.
Hydra Rinse · unranked store
Rajni is the best! Great customer service! Quick live chat support and worked with me for over an hour to help get my customizations working. Love it!
Bindle Bottle · unranked store
We are still integrating the app's functionalities with our store but the company has had an exemplar customer service experience, special thanks for Mayank and Rahul.
Mr. Smith Club · unranked store
We use this app for custom pricing - It works very well and the support is great - Chinton is the best.
ASC1 FOOD SERVICE EQUIPMENT PARTS · parts.asc1inc.com · outside the top 100k
I was stoked that for anything I couldn't do the support team was able to do without issue and promptly - AND without extra cost to me. Rajni and Eric were SO GREAT!
ShopMSD · unranked store
We love using Bold apps. Customer service is always on point! Shout out to Challi for resolving our site issue quickly and explaining how to avoid the issue in the future!
Yumbutter // World Changing Nut Butters · unranked store
This app SUCKS! After this APP was expert installed, it created duplicate variants in all of our Google Shopping Campaigns, showing discounted prices to consumers. After I spoke with customer service, they had NO FIX FOR THIS! Additionally, it created an issue, where customers could not select different variants or flavors of products, and page descriptions would not scroll so that customers could read about the products. Tons of lost revenue. If you have a very ‘simple’ store then I suggest reading the tutorial on how to duplicate your theme and create your own wholesale customer store. Do not download this app.
SWOLVERINE · unranked store
Very friendly support team! Special thanks to Naman, Rajni and Brenda for their help! They really saved my time today!
simony-do · unranked store
We have used several apps from BoldApps over the years and they are always quick and easy to work with. The coding can be a little tricky, but their customer support is incredible. Most recently Mayank and Harpreet helped me fix several issues we were experiencing on our site. Both customer service representatives were helpful and easy to understand!
HIDEit Mounts · hideitmounts.com · top 10k store
Thank you to Rajni and Harry to making sure the app worked and was fixed on our very custom website. great service!
egpro.com · egpro.com · outside the top 100k
I loved the app, and more importantly, the support is amazing and special thanks to Rajni, Eric and Kirtana who provided excellent help in setting things up and some customisation. S
Your 3D Portrait · unranked store
A little quirky, but haven't found an app that does what Bold can do better. Very appreciative for Carter's level of service and responsiveness.
Trigon Supplies · unranked store
The app certainly has the components required, a little bit of configuration needed to blend into the theme. Overall, Carter was sure to understand the requirement and took it as a challenge to have it fixed.
Aga Khan Museum Shop · shop.agakhanmuseum.org · outside the top 100k
Excellent app - very easy to work with and intuitive. I was able to set up tier discounts and all the rest of the features with ease. The app works fast and helps us out a ton when it comes to our B2B needs. Another note: The support team has been excellent and very accommodating even with specific requests. I must give a shout-out to Carter - he helped us all the way through the installation process and is always available and ready to help us with anything.
PEI B2B · unranked store
I love Bold apps, they are extremely helpful and easy to implement. I was really impressed with the level of service Rajni provided.
Honest Flower · unranked store
There's plenty of reviews that cover the fact that the app does what it says it does (and does it well). If you're looking for a reason why to choose this particular one over any other, it's all about the customer support. Whenever I can choose a Bold app, I do, because their support is consistent, helpful, and above and beyond expectations every time. Today Brysen helped me out (thanks!) and created a custom solution so I could use this app the way our store needed. If you can go with Bold, go with Bold.
MudLOVE · www.mudlove.com · top 100k store
I love the app but the service was even better! Reached out on a chat and Carter helped me. He was very helpful, knew exactly what needed to be done and was very quick to respond. Thank you very much Carter!
MedZone · www.medzonecorp.com · outside the top 100k
This app is exactly what we were looking for. Now b2b customers with certain tags see their corresponding price level when they log in. Rajni was extremely helpful in taking care of an issue we had. We are very pleased!
litezallb2b · unranked store
I was hoping to use this app to sell to select customers (retailers) who had a retailer tag in Shopify. However, after I created a 50% retailer discount in this app, the discount was visible all over our webstore, and if anyone added more than 1 of any item to their cart, they received a 50% discount. Now, perhaps I simply misunderstood the app. But this is when the bigger issue arose. When I discovered that the app wasn't doing what I thought it would, I deleted the setting I created in the Custom Pricing app. But nothing changed. So I deleted the entire app. STILL nothing changed. The app had made permanent changes in my Shopify theme. I'm lucky to have a designated customer service helper at Bold, but if I didn't, it may have been days before Bold's team could have weeded out the old code (fortunately it only took a few hours). I had high hopes for this app. While I love and will continue to use other Bold Apps (Upsell, Recurring Memberships, Brain, Bundles, and Store Locator), I would not recommend Custom Pricing given the issues I described.
Stonemaier Games · store.stonemaiergames.com · outside the top 100k
Customer service is stellar especially Kelsey <3 Thank you so much for your quick and accurate responses!
Danielle LaPorte · daniellelaporte.myshopify.com · outside the top 100k
Thanks to Rajni, now my shop is perfect and works all good whit this fantastic App. Now my B2B clients see the correct price.
Penelope Milano · unranked store
Priyanka and Kelsey were very helpful when I needed assistant on a couple different things! 5 Star service for sure!
Girl Dad Shop · unranked store
I must start by saying their customer service is impeccable. The responses i received were quick and very plan to understand. Great app and great service.
Puppyseat · unranked store
Really rate this app, does exactly what we need for our wholesale business, Excellent customer support, Needed custom help with an integration issue i was having and received excellent support from Rahul. Definitely recommend to anyone.
West Midland Electrics · unranked store
Mark was very helpful during his support. He really did an amzing job and was able to help me in a very professional way.
DonutBed · unranked store
I thank Priynka and Rahul, they helped me a lot today. We were very competent and did a very good job. Vilen thanks to Eugene.
WUFFTOY · unranked store
Fantastic customer service. Carter had quick replies and helped me solve an issue my store was having.
Iron Rebel Power Gear · unranked store
I use this app across multiple stores and the functionality is really great. The customer service from Carter was excellent as well!
Plurhemp · plurhemp.com · outside the top 100k
The team at Bold are great! Quick to respond and help as needed. Excellent Customer Service and would recommend. Thanks to Taylor for his help today :)
moth-prevention.com · unranked store
The first time their "experts" installed the app, they turned on a password feature, shutting down our site completely so customers saw a login screen. Second time, a level two "expert" removed the Buy Now button for all products, halting sales for four hours. Third time, third expert and it looks like it is set up correctly. But it doesn't work when customers are tagged. Spent too much time and lost too much money with this app to continue with them trying to "figure it out." Gave it two stars because it looks nice and easy. Wish we could use.
Kore Essentials · www.koreessentials.com · top 10k store
Good support team. Great app. Highly recommend it. App does what it should do. Perfect for different prices
HS-ACTIVA Ltd. · b2b.hs-activa.com · outside the top 100k
Epic thanks to Gursharandeep for solving and making sure all the problems are corrected. Now, the app's working as it suppose to be. Thank you for the personal help.
Mary's Kitchen · unranked store
Perfect customer service & technical support. They always solve my issues very fast. They usually are with you and keep communication until the problems solved. I really like the way they take care my problems. Thank you Bold team.
Samnailsupply.com · unranked store
I needed help to set up the app, configure everything and make it work. The support team was there helping in every stage. Thank you so much to Charles, Rahul, Aman that helped me with patience and time. Quick solutions and fast answers. Great app works perfectly! I recommend it!
John's Furniture Warehouse · unranked store
I needed some assistance with a specific feature of an app and was very desperate to get this done. I had previously had a few other issues with the app that made my trial expire and Chintan was amazing! Not only did Chintan walk me through the steps, Chintan went the extra mile in adding the missing feature immedietley! Seriously great work by Chintan!
Fazl Enterprises · unranked store
We use this app to handle our bulk purchasing options. It does everything it promises to do, with a simple UI and easy-to-understand instructions. On top of that, the customer support is STELLAR. Every problem I have had while figuring this app out has been quickly resolved with clear explanations. Consistently, the support team goes above and beyond just explaining what needs to be done and will help actually fix issues far and above all expectation. Sukh helped me out today and though the issue was simple, they were fast to respond and more than willing to explain what they were doing. Highly recommend.
MudLOVE Overflow · unranked store
Been using Bold apps for years on various websites. Daniel and the whole team at tech support is awesome for any small issues that pop up. Great apps all around!
Hailey Home · www.haileyhome.com · outside the top 100k
Bold team (Abhi, Brenda, and a number of others) have been very helpful getting the app set up and running. so far, so good - should be a great tool for wholesale cusomers.
The Freshly Minted · www.thefreshlyminted.com · outside the top 100k
These guys have the best customer service. We are in the process of replacing all of our apps with the Bold suite. They work very well, if there's ever an issue their technical team will get it resolved lightning quick.
Cosy Candles UK · unranked store
The support was great! The app works fast and fantastic! Thank you, Kirtana and thank you Bold Team!
Austrian Jetshop · unranked store
This app has been awesome for our company and today when I reached out to get help with a issue the team of Mayank & Brysen got the issue handled very quickly so I could get back to helping my customers!1 THEY ARE AMAZING!!!
EJuice Vape Distro · unranked store
I use this app to do high-quality quantity breaks on my website. Not only is it fantastic, but Abhi and Guri (customer support and app experts) walked me through everything every step of the way! It was quite a pleasant experience getting everything up and running and I can't say enough good things about Bold and their aps :)
feminine focused · unranked store
I had difficulty with wholesale pricing not showing up for some retailers. Mayank from Bold Apps was very quick to respond and walked me through how to do it - the problems were solved quickly and efficiently. we really like this APP and appreciate the very courteous and fast service.
Capabunga Store · unranked store
Love this app! It works great & Kelsey was extremely helpful at getting everything loaded & all of the questions we had.
Snyder Performance Engineering · www.spemotorsport.com · top 100k store
Priyanka was super helpful in helping me turn off my subscription when I was having issues. Will definitely give it a try again once they have fixes to the issues I was having with the app.
Unlimited Containers · www.unlimitedcontainers.com · outside the top 100k
I love how Kelsey work with Customer. Super kind, patient and helpful!! and also love this app managing complex pricing structure in a very simple and easy way
JoyBadminton · joybadminton.com · top 10k store
I was in trouble with the tags and the product pricing groups but Kelsey and Rahul were very helpful and I'm happy they solve all my problems!
Fleshgod Apocalypse · shop.fleshgodapocalypse.com · outside the top 100k
I have used this application in 3 projects and they have really helped me a lot, it is very good and also in the last project I had complications and thanks to Kelsey who helped me at all times and gave me a solution to everything I needed. THANKS
Waterpik · www.waterpik.co.uk · top 100k store
Great App just make sure you know it does not work well with Bold subscriptions and product options.
What a Crock Meals to Go LLC · unranked store
I have used the Bold Custom Pricing Wholesale App for 2 years and 1 Month now. I can't believe that I have not written a review for it yet. Better late than never. I wouldn't have been using this App for the past 25 months if I didn't love it. I like how I can choose whether or not to use variants. The only thing that I do not like about the non-variant method is that I can not use coupon codes during the checkout. This is a Shopify limitation and has nothing at all to do with the Bold Custom Pricing App. Come on Shopify! Make it possible to use multiple discount codes during checkout. This App has worked perfectly to give my customers the proper discounts. Very easy to use. The Support is fantastic. Always quick to respond. I recently changed Themes. Contacted support asking if they could install the code on the new theme. Installed the code within 2 business days of my request. In the next couple of weeks, I will be using the Bold Discounts Sales App. Update December 13, 2019 I upgraded my Theme to a newer version of the same Theme. Had to re-install the code. Bold Apps has an automatic code install which makes installing the code fast and easy. But there were a few minor issues with the code install where I needed to contact Bold support. In less than 12 hours from my Support request, Brenda logged into my store and corrected the issues. The staff at Bold Commerce are very friendly and offer world-class technical support.
Quality Cellular Parts · unranked store
Installed Bold Quantity Breaks on our site csb-battery.ca Brenda returned my call promptly and new exactly what need to be done to get our site up and running with the app. The Bold Team did the install and it was done in less than two hours. So far it works great. Michael csb-battery.ca
CSB Battery Canada · csb-battery.ca · outside the top 100k
The app does what it promises, yet I'm more impressed by their customer service. They helped me out with EVERYTHING and at a very rapid speed as well. Big shoutout to ma boy Eric, he solved all of my problems!
Donati Vini AG · donativini.ch · outside the top 100k
My currency converter didn't work with the app and Navjot was very helpful and fixed the issue really quick. Thank you!
MagicDefrostTray · unranked store
Very fast responding support, very friendly. The app may not always work as intended of the first try, but if you ask for support, it gets fixed really fast. And once everything is in place, it really works nicely together with the other bold apps. Shoutout to Eric and Harpreet from support for helping me out on such a short notice!
Fidget Style · unranked store
I got an amazing support from Abhishek who sticked to me all the way through and helped me to customise the code on spot, while chatting on the support chat. I highly recommend the app and the team!
BestCleanBeauty · unranked store
Customer service provided by the bold team is very impressive. Super responsive, super helpful - very happy with this application. Shoutouts to Guri, Michael, Tim and Nick !
Global Bullion Suppliers · globalbullionsuppliers.com · top 100k store
App is good at the start, if you have any issues or adjustments you want to make contact the support team, very helpful and way more competent than those for most of the other apps ive tried. Get it!
SitDr · unranked store
This app is excellent. The support team are incredible, not just fixing an installation issue I had but even tailoring it to exactly what I wanted. Amazing stuff! :)
Craft Crate Online · unranked store
I installed this custom pricing app from a recommendation thinking it was the quantity breaks (QB) app. I also configured it and installed the subsequent module code for custom pricing and quantity breaks thinking it was just the quantity breaks. I reached out to customer service chat and spoke to a Kelsey. It was a great experience! I only wanted the QB app. They helped me uninstall what I had installed initially, publish my back up theme, then walked me through to install just the QB app. What we realized is the QB app rolls into the custom pricing version. Somehow, my settings were saved. In conclusion, my understanding is that the QB module code is only installed on my store, not both modules. I feel better that dormant code is not sitting in my files. I have yet to get a sale but a encouraged by the customer service excellence so far. The install part is intermediate level difficult, but I took my time and reached out for help when I needed to Kelsey. I would recommend a way more simple install process. Maybe, a walkthrough wizard of some sort. This process could have gone way out of control for me and very overwhelming. Not liking how files stay dormant when you uninstall. This would mean I would have to manually remove any and all code to clean my theme or just publish my backup. We will see how it goes, but so far so good, overall. Thanks!
Furry Bud · unranked store
Chintan did a great job helping up work through some of our configuration problems. The bold team has always been available when we need them.
Pewabic Pottery · www.pewabic.org · top 100k store
Really looking forward to improving the functionality on our website using the Bold Custom Pricing app. Special thanks to Brenda from Bold who installed the app for us.
TRocket Golf · unranked store
Wonderful customer service and looks to be extremely promising as far as increasing AOV. Can't go wrong with BOLD.
FelineFountain.com · unranked store
Brilliant app for applying quantity prices breaks. Nirav at Bold did a superb job in helping us integrate the app with the Product Options app to give us a really flexible and user friendly interface. Well done Nirav! Top class!
Speak's Workwear · www.speaksworkwear.com · outside the top 100k
Huge shoutout to my man Eric! He helped me through multiple installation problems and was able to reply to my emails promptly. Excellent customer service, thank you to the BOLD team! All ~220 of you (Not gonna lie, the main reason I left a review is so all of you would get an email)
Wynston & Co · unranked store
It does what it's suppose to do. Sometimes it doesn't allow customers to check out properly but with a few minor fixes, it works perfectly. Puffpuffpassit.com
PPPI · unranked store
Thanks to Chintan for kindly helping me at the customer support. I appreciate the help and the app works fine
GoTrend · unranked store
I use the new theme, very complicated new theme and initially this app doesn't work well. I tried around with alternative but get back because I used it on my other store. Go directly to support eam and ask them to install the custom code. A lot of email back and forth and the support team resolve the problem well. 100% as my expectation. The support guy Guri helps me a lot. I appreciate that support guy Guri and recommend this app
Kenzily · unranked store
Sukh did an awesome job helping me with adding members to an existing plan then requesting payment.
Never Stop Nutrition Systems · unranked store
So far is amazing and the customer support is top notch. Want to play around with it a little more and will update.
Enliven Essentials · unranked store
The best customer service around, Bhumi is an A++++. I've bothered her many 20 times lol but she always come through and is very fast and efficient, the best!
digitalnomadcorner · unranked store
The app is really easy to use and helped us to allow wholesale customers to see the same customized front end. Online chat is super quick and useful in getting our questions answered. Thank you Chintan for your help!
Atlantia Holdings · unranked store
Really great app! Very easy to set up tiered pricing at a percentage off or a fixed price (which is what we use). The Bold team had to manually install the liquid code for us because our theme is more complex but they work tirelessly to get it functioning for us and we're happy with the outcome! Especially want to thank Rajni for her excellent customer service with helping us get this app installed and working properly for us! I definitely recommend the app if you'd like to offer a tier discount to different wholesale levels.
Grip Clean · www.gripclean.com · outside the top 100k
Today I received help from Simran and app specialist Parminder. They did a great job with helping me change the color scheme of my Quantity Break Grid. It now looks exactly how I wanted it! I'm really liking Bold Custom Pricing the support staff!
Online Shop Wow · unranked store
The app seemed pretty straightforward and it worked as expected, but I probably messed up at the initial setup process because some errors just had to pop up along the way. Fortunately, I came across Jennifer from the support team and she was SPLENDID! Just can't say enough great things about her. She escalated my concerns speedily which eventually led to a quick resolution. But aside from that, her interpersonal skills were impeccable. The customer service experience was a rarity in the best of ways. If it was possible to choose a chat personnel, I'd definitely default to Jennifer. lol But if everyone from Bold Apps were as marvelous as her, then that means all the best for people who support their apps. :)
Monkey Fist Survival · www.monkeyfistsurvival.com · outside the top 100k
Rajni via live chat helped us out tremendously! I would highly recommend this app if you need custom pricing for wholesale customer accounts.
Corganics-ecommerce · unranked store
We added this app to Shopify to provide our best customers with additional discounts. Unfortunately the app stopped functioning properly. Without a request, it looks like Bold Support logged into our website, created custom orders, but nothing was communicated. Called Support, waited for 15 minutes and then robot told me to call back later. Support contacted me very quickly to help resolve the issue. Will update once issue is resolved.
Hit Kings Sports Cards · hitkings.com · outside the top 100k
We use Bold Custom pricing to make different prices for products on our page and it works great! Rahul helped make it all possible and the whole Bold team is very knowledgable and excellent to work with! You should use Bold if you need to come up with different pricing tiers.
Death By Audio · deathbyaudio.com · top 100k store
The Bold Custom Pricing app makes pricing our wholesale products simple. Would recommend this app for anyone looking to create "tiered" pricing models using customer tags. Also, their customer service is excellent and is super responsive.
AIIR Professional · aiirprofessional.com · top 10k store
I was so lost. I wanted Quantity breaks. You seemed to have removed the ability to get the standalone app anymore and because of this I was so lost. However your live chat op REGINA helped me out and seriously solved all my issues so quickly. Thank you REGINA you ledge! I appreciate great customer service. And the bundled app is easy to understand once it was explained to me. Quick tip for Bold, maybe a small disclaimer about this new bundled app you have so that we don't get lost using it...as I am rarely disoriented in a tech app....that's saying something to me that you need more instructions about how to get JUST Quantity breaks within this new setup. REGINA you are a lifesaver.
superabounds · unranked store
Cody was very helpful. The concerns I had were solved very promptly by Cody. I haven't used the app yet but cody was very helpful. Guri too Wrong - They forced me to say this and never even helped me in the end.
Serene Vibe · unranked store
looks like an easy app to use. cody was a big help with me helping figure out some small issues we were having. just getting it launched today and looking forward to helping our customers make purchases with more incentives!
Mindful Supply · mindfulsupply.com · outside the top 100k
Today I had an issue with the Custom Pricing App, in particular the Detailed Pricing page was not working for me the way that it had previously. I did an online chat with Simran and he was able to replicate my issue with the help of Guri and they fixed my problem in no time. I am now able to get on with my price changes and adding new product. Thank you so much, great work!
3 Strands Shop · unranked store
I'm still figuring this app out, but with the help of the team, especially Parminder I was provided a step-by-step explanation with quick responses. I trust that we are being taken care of.
Kim'C Market · kimcmarket.com · top 10k store
baaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaad
Osopardo · unranked store
I use this app for bulk discounts and it works so great. Honestly, I have had several problems because the code from previous apps made this app work badly, but I contacted the costumer service and they helped me a lot! And, they were very fast fixing the errors in my web regarding this bulk discount. I want to say thank yo to Bhumi, the person who helped me with all my problems, as there were many hahaha
COCOWHOA · unranked store
The app works pretty well. I love their customer service. They are pretty fast to respond. Recently I had an issue with the app due to my theme upgrades. However, Brenda, she took care of it, and I am happy. Thank you for your help, Brenda!
HappyDovey! GIFTS & JEWELRY · unranked store
Thank you for the quick response and the help on the adjustment of the fonts and color in the Quantity Breaks app.
Style n Craft · www.stylencraft.com · outside the top 100k
We are just starting our install and your team is great! Parminder has been super helpful and polite, Taylor as well! We can't wait to see the streamlining this product allows in action! Thanks so much for all your help!
Unique in the Creek LTD · uniqueinthecreek.com · top 100k store
This app helped me achieve precisely what I needed as a new business, but more importantly, the customer service was extremely helpful, particularly in setting things up. They integrated with my website quickly and efficiently, and their support team members, including but not limited to efficient and personable reps like Brenden, Jennifer and Nir, knew what they were doing and worked quickly. For a guy like me who is all too new to Shopfiy and liquid coding in general, it made a huge difference. I'm happy to say I'll be using this app to continue customizing my prices and discounts in the future. :)
Vaporia · vaporia.ma · outside the top 100k
I had an install issue and other issue too. Charles and Raphael followed up and helped me overcome the challenges. Their customer support is awesome. Thank you BOLD team for the wonderful service! It's not easy but Keep up the great job! Good luck!!
Fab Value Products · unranked store
Challi hat mir sehr geholfen, mein Englisch war leider nicht sehr gut und ich hatte technische Propbleme aber Challi war sehr freundlich und geduldig und konnte das Problem lösen - Danke vielmals
dailytrends24 · unranked store
Great support team. Specials thanks to Regina, Brenda and Charles. Reliable app with multitude of features
Aviva Atlanta · unranked store
Great app and it's working perfectly. And when I had trouble setting it up Brenda really helped get it going for me.
Rug Tufting Machines · unranked store
Jennifer was wonderful and quick to get me the help I needed with custom tags and pricing. She was able to get me the right professional help to get me through my issues.
Mobaak Aromatherapy Shoppe · www.mobaak.com · outside the top 100k
Sorry Bold - but until you can make this paid app work properly only one * for you! I have always been very supportive of the Bold team and their apps, as they have been responsive and generally pleasant to work with. However after rewiring my whole store to accept GBP and EUR through Bold Cashier i needed this app to do quantity discounting. I'm sorry to say it just does not work and I have been waiting for over a month now for the discounting to work across a collection. I can't go back and now need to manually adjust incoming orders which is horrible.
VPRO Golf · unranked store
Raphael did a great job installing the Bold Custom Pricing App! Everything works and I'm very happy. I really can't say enough good things about the Bold Team - they are consistantly amazingly helpful!
Vaporever Australia · unranked store
We chose this App because it is the only one available that let us set custom price breaks for specific products. Unfortunately, our Theme caused some issues with the App. We reached out to their Live Chat and got Elisha who was very helpful in explaining what was happening and that they could fix it; he was very attentive and understanding to our situation. He put us in touch with Guri who provided personal attention to our situation by working with the code team and myself to get it fixed. At one point I was a bit confused by something and he called me directly to walk me through everything. His associate, Kirtana, made some additional specific code changes so that everything would not only function as expected but also display as we desired. We appreciate the attentive technical support the entire team provided. We are thrilled with this App and look forward to using it on all of our Shopify sites! Thank you for the time and efforts everyone put into this! ...
Cosan/USA · unranked store
Challi was so helpful with customer support! She was able to fix my problem immediately that I had been struggling with all morning. Amazing!!! Someone give her a raise
PhantomPR · unranked store
Live chat customer service is great! 5 stars for Rajni. He helped resolve some code issues I was having.
Eyce Wholesale · unranked store
Fred from Bold was able to successfully plug in the Bold Custom Pricing App to our theme. The process was done in no time, considering the complexity of the task. He even went beyond and fixed another error in our theme's code! Thank you Fred!
David Francis Furniture · davidfrancisfurniture.com · top 100k store
Support was fast friendly and helpful! I was having trouble with pricing and they were able to fix my problem in under 10 minutes!
MakerTable · unranked store
Took me three days to get the answers I needed but finally found it. I think some of the support team need to read the queries more diligently rather than just sending a link to after a cursory glance. Rajni keep on task with me and we finally reached the right info... Im going to try it and hopefully it will meet my wildest dreams and expectations :P
Essence of Coffee USA · essenceofcoffeeroasters.com · outside the top 100k
This app is very helpful, especially if not only you need a % discount base but a fixed discount base pricing. Also the chat support rep Rajni Harpreet was very helpful and quick answering all my doubts!!
BlueSky Supply · blueskysupply.com · outside the top 100k
Great support. Thank you Harpreet for fixing my initial issues with the display grid using the live chat. :)
Kinetic Gadgets · unranked store
Great app. Love the Quantity Breaks options. Highly recommend and the support is awesome. Thanks BOLD!
The Remote Warehouse · unranked store
Since installing this app on my site I've reached out to Bold Commerce support twice to get assistance. Each time they've been able to resolve my issue quickly. Thank you Parminder/Eric most recently for your help. I feel 100% confident with this app on my site knowing how easy and enjoyable it is to reach out to support if needed.
Chairlines · chairlines.com · top 100k store
Support is a joke. I can code better than these guys and they take forever....never trusting BOLD again
Epaws · unranked store
brenda is top and i know what to say more but i kinda like bold they respond very fast and it feels good how they are concerned
MeilleurePosture · unranked store
The team is awesome. There were multiple cases where I needed help and they helped me out. Particularly Guri was very helpful.
Ampack Collections · unranked store
Great customer support from Guri, thank you so much for your help. We like this app! it helps us a lot. this is not the first app from your :)
Intact · intact-hair.myshopify.com · outside the top 100k
Excellent customer support its very helpful when you get phone support which this company offers Thank you Guri
cermatreatment.com · cermatreatment.com · top 100k store
Awesome service, quick and reliable! If you need assistance with their products, they are a big big help!
SupremeScreenSupply.com · unranked store
This is working great!! we are using this APP everyday, and tech support is responding very quickly, and they have live chat support too.. Highly recommended..... by Gorilla Supply
Gorilla Paper Inc / Gorilla Supply · unranked store
I installed this app and it helped my average order value to increase from £22 to £28. However, it stopped working every couple of days and was very inconvenient for me and I am not 100% sure but this constant theme change may have affected my Facebook ad optimization. It is a shame because the possibility of the app was amazing.
Eastern Trends · unranked store
Support was amazing! The initial install was easy but we needed some tweaks for the specific design theme we have and the support rep we had was so quick and helped get everything up and running.
Bloom Printing Company · unranked store
The app is good, customer support poor. They are not easy to get hold of when something goes wrong. and app has glitches and no one there to answer emails
Da Bomb! Bath co · dabombbathco.com · outside the top 100k
This app is easily the best qty price break app. Customer service is perfect as well. Try it and youll be glad you did
Hotel Supplies Canada · unranked store
The app is great for being able to customize pricing for certain groups of customers. I had some questions about something I was trying to do today and Gursharandeep was very helpful.
Mini-Green · minigreenenergy.com · outside the top 100k
this company is the real deal, i reached out to Harpreet and Stan super nice and super knowable, thank you for your friendly and smart team
Fun Random Stuff · unranked store
Perfect for my clients B2B tiered pricing / bulk pricing needs. I had some issues during set up, but the technical support I got Guri and Challi was a big help.
HIT Distribution · unranked store
The app itself worked.. however for some of my collections where i have 40+ products, and those products have 10 variations.. shopify plus support confirmed this app was causing 10+ seconds of load time. I did the " auto uninstall " and it left over TONS of code.. Going to take a long time to completely remove this app. I don't recommend for sites with 20+ products in a single collection or multiple product variations.
Cheap Stair Parts · unranked store
very bad comunication with costumer, it also doesn't have any support to help us. I am just going to cancel my subscription.
Ah bonita Boutique · unranked store
I had help from Harpreet and Parminder, they were super responsive and very responsive, I recommend this application.
MySundayDeals · unranked store
The is a great app, that is easy to use, and adds important functionality required to build and operate larger retail and wholesale stores (Shopify Wholesale channel has no API). Bold also offered us good support when needed.
Relaxusonline · unranked store
I have been using the app for a couple of months now, and i am not at all satisfied with it, but i also can't have my shop without it. Just to warn others before making your shop depend on it. First of all, support from bold is EXTREEMLY slow, so when you have an issue, prepare yourself to be really patient. Second of all, Bold can't agree internally if this app works with their subsciption app, some say it does, other say it is compatible in some situation, and then others agian say not at all, this depends entirely on the individual you are put in contact with. Also what bold does not tell you is YOU CAN'T USE COMPARE AT PRICES when using this app, at least that's what they told me, although it does work in some situations and not in others, i have doubts about this explanation, as it should be a general problem with compare at prices, but it just isn't, so i suspect this is just a way to go arround seriously helping me with my issue. The issue i have is that even though i have set a custom pricing at 20% the discount on the shop, some items are not discounted at all and others have the wrong discount, the explanation from bold is that i have compare at prices on my products, but this just doesn't add up cause it works on some products and not on others, so i would expect such an incompatability to result in the same issue all the time on all products, which it doesn't. You sould also be prepared that communication with bold requires an enormeous amount of patience. Bold almost always tries to take the easy way out, which in combination with the extremly long response times, means it could take weeks to solve a simple issue. Somtimes it even feels like they misunderstand on purpose, just to postpone the issue and make you give up on the request. Trust me on this, if you are considering using bold, move on! Try to find another app, you are really going to spend so much time discussing, explaining and pushing for an answer, it is simply not worth your time. This is a culmination of a series of very bad experiences with bold, also with other apps from them, and every time you need help, you will feel lost and frustrated, and i think they really deserve an honest review, that explains others what to expect. Who knows maybe it will be heard somewhere in the top of the organization, so that they realize that they are just not providing the support that you would expect of an app developer of this size!
Garnodk · unranked store
This app has a lot of bugs. Even though I've already uninstalled it from my store, the discount is still applied in my store and I don't even know how to delete it.
Bearsumo · unranked store
I would give them zero stars if possible have these guys on multiple stores only find out midway through using the QB haven't been working for couple months.
seenitonIG · unranked store
We use Bold Custom Pricing to create special prices for our members. Works as it's supposed to and Bold has responsive, helpful, customer service. Would recommend.
ManeCat Shoots · unranked store
We needed this app to create wholesale pricing options for our website, but specifically to allow individual prices to be set per product for our large inventory. So far, in the short few days we've been using this app, it's done everything we need and was set up and ready to go in no time at all! The customer service at Bold is impeccable - friendly, speedy and very helpful which was one of the main reasons why we've decided to stick with this app in particular! We definitely recommend Bold over other wholesale apps out there.
Vape Central Group · unranked store
Very helpful and overnight support from other hemisphere very much appreciated. Peter has been fantastic.
Hilbilby Cultured Food · www.hilbilby.com.au · outside the top 100k
Had a small issue with the manual installation of the app, and the customer service was excellent. Jonnathan and Stan hopped right on it and resolved the issue in short swift.
Salt Strong · fishstrong.com · top 10k store
Harpreet K was very helpful and extremely nice! He had the team expedite an install for me and then sent me exactly the info i needed.
Buy the Best Licorice in the World · unranked store
Harpreet K was very helpful and extremely nice! He had the team expedite an install for me and then sent me exactly the info i needed.
Shoplace · unranked store
The ultimate app for quantity upsells! Bold always has the best customer service and the apps work great!
Global Goods · www.globalgoods.cl · outside the top 100k
The customer service was great! I dealt with Rushi, and my question was a little complicated, but Rushi stayed patient and very helpful. Thank you!
New Era Branded Merchandise · unranked store
It's a short time since I am using this app, however looks like very easy to use and also comfortable. I had a doubt today and Rushi was very nice and helpful. Good job!
ABBATTEONLINE · unranked store
So far so good. We signed up for so we can offer our wholesale customers an easier invoice to read......handy customer service ...thanks for the install
Garden Beet · unranked store