Digital Downloads PDF file BIG · Selling products
Every review we hold for Digital Downloads PDF file BIG, quoted in full, with the store that wrote it.
Bigger stores rate Digital Downloads PDF file BIG at least as well as the crowd does. The store behind each review is the part the App Store never shows.
400 reviews pulled · 113 carry a rating and no text · 237 long enough to quote · 2025-09-06 to 2026-08-22
Every review we hold, newest first
Très pratique, fonctionne parfaitement !
Chp’crochet&co · chpcrochetco.fr · outside the top 100k
Changed my life and made my first digital product store super easy
SplitAF · splitaf.com · outside the top 100k
The team is really helpful and intentional when answering questions.
The Study Room · thestudyroom.net · outside the top 100k
SOFIA helped me setting up my shop and i cant thank SOFIA enough love the team and SOFIA 10000/10 services
Grim Empire Cheats · grimempirecheats.com · outside the top 100k
This has made selling digital products much easier for my store. The setup was straightforward, and I really like that customers can access their files immediately after purchase. The download delivery feels seamless, and managing multiple files is simple. It has saved me a lot of time compared with handling digital orders manually. Overall, a very practical solution for anyone selling ebooks, PDFs, templates, or other downloadable products.
Prepstack Store · www.prepstack.store · outside the top 100k
Great support and their app works as advertised.
Konsumentenschutz Shop · shop.konsumentenschutz.ch · outside the top 100k
Great support! Theo was very helpful, friendly and quick to assist me. My store was verified immediately and everything was explained clearly. Excellent customer service. Highly recommended!
PureSetup · puresetup.gg · outside the top 100k
How it works, for what products is its best used for
Thrive In Wellness · thrivestronglife.com · outside the top 100k
Alles wunderbar! Ich bin sehr zufrieden. Die App macht was sie soll und das sehr gut und zuverlässig.
shesmile DIY · shop.shesmile.de · outside the top 100k
SOFIA was a great help! Using this service has been nothing but excellent. I am very happy with their service!
Airlines on Autopilot · airlinesonautopilot.com · outside the top 100k
It is good and advisable for beginners who want to grow but the prices are high especially for a beginner with little to no customers to begin their business
Wayne's Collection · unranked store
Very nice team and wonderful app for digital products i am really happy with this app i am recommend this app for all peoples.
MULTIPLE ONLINE STORE · www.multipleonlinestore.net · outside the top 100k
Es Genial, el soporte muy rápido responden y te ayudan en todo!
ImpulsoKit | La forma más simple de dejar de pensar qué comer · unranked store
We've also been impressed with the stability of the app and the responsive support team. Whenever we've had questions, they were quick to help and provided clear solutions. If you're looking for an easy and dependable way to sell digital downloads, this app is an excellent choice.
Hourfield · www.hourfield.us · outside the top 100k
thank Judy!
CreezOn · creezon.com · outside the top 100k
I appreciate your help!!! Thank you!
Wild North · teachwildnorth.myshopify.com · outside the top 100k
Fast and easy
ArtzOfSmooveHD · artofsmoovehd.com · outside the top 100k
:) great for easy no hassle digital downloads
Everelle · everellejewelry.com · top 100k store
finde die planoptionen sehr gut. hat bisher alles super funktioniert.
heldinnenzeit · heldinnenzeit.com · outside the top 100k
Very fast and accommodating and always solve whatever the issue is
Healed by God's Word Digital · www.healedbygodsworddigital.com · outside the top 100k
Amazing service I Highly reccomend using them
Mindful Breaths · mindfulbreaths.shop · outside the top 100k
This is a great tool. It's customizable to your brand, and reliable for the customer. The admin tools are simple and easy to use. Highly recommend.
Seeds of Thyme · www.seedsofthyme.com · outside the top 100k
Love this app! BIG Digital Downloads allows me to send my Guides to customers with ease! Wish all apps made it this easy to run my store! I would recommend to anyone who is selling digital products to give these guys a shot! They have stellar customer service and the CEO contacted me personally to make sure I was happy with the product. Appreciate the simplicity of the app and overall wonderful service provided by their team!
Guidetrics · guidetrics.com · outside the top 100k
Me ha funcionado excelente hasta ahora
Caropostres · caropostres.com · outside the top 100k
Their support is on another level. Especially JUDY. Always very responsive. The only thing I wish was added is being able to download all files from one order with a single click instead of just all files from one product.
3Demon · 3d-mon.com · top 100k store
Best app for digital products. Judy helped me through the downloading process.
Buy Digital Art Store · buydigitalart.store · outside the top 100k
Matais did a great job assisting me with the set up of Big Digital Downloads. He was very prompt and efficient with answering my questions. I can now sell my digital products and my customers will get the links they need after downloading. Great customer service. Thanks
We Have It All · wehaveitall.shop · outside the top 100k
I don't sell too many downloads but the app works great so far.
Luxe Poster Co · luxeposterco.store · outside the top 100k
Excellent app and outstanding support! I'm always impressed by how quick they respond and resolve any issue.
Wonders Artist · unranked store
Excellent app. Right now just having the free subscription to have a go at it, but once I hit the limit, I'll definitely go for the paid subscription. Great work guys.
Exocraft Outpost · unranked store
Loving everything about BIG Digital Downloads - so easy to use for digital products in my shop! Thank you for your service, definitely recommend this to other users and creators!
Reikie Rose⎪Astrologer & Space Holder · unranked store
Great and fast support!
MapsMind Store · unranked store
Its going to make them MONEY!
Wisdom-Fun-101 · wisdomfun101.com · outside the top 100k
I have been using this for a long time. Not only is the software itself great but it is a fair price in my opinion. The customer support team is the fastest out of any app I have on shopify (even the ones that are $400/month lol)
VertiClear · shopverticlear.com · outside the top 100k
Excellent app for selling digital downloads on Shopify. Easy to set up, reliable, and handles large files well. The download emails are professional, and customers receive their files instantly. It's been a great solution for delivering educational resources, Boom Cards access files, and printable products. Highly recommend!
Digital Kim Designs · www.digitalkimdesigns.com · outside the top 100k
This is exactly what I have needed. Thank you.
Anton's Digital Oasis · antonsdigitaloasis.com · outside the top 100k
Amazing tool and very straight forward! Thank you!
House of Von, LLC · unranked store
This is the best digital download app, don't bother with any other ones this is the best one i've tried so many of them. Been using this for over a year with 0 issues. They have a support team that replies instantly too not that youll ever need to use it. KEEP IT UP!
Production Hut · www.productionhut.co.uk · outside the top 100k
Excelente trabajo.
Manualdetaller · manualdetaller.com · outside the top 100k
ravie de cette application
A la Hauteur d'enfant · alahauteurdenfant.fr · outside the top 100k
Very happy! I did a lot of research prior to choosing Big Digital Downloads and landed on them for the storage capacities and unlimited products and orders. Set-up was easy. About 6 months in - so far I love it. The customer service crew is impressively responsive. They've made some great improvements too over the last couple of months. I wouldn't hesitate to recommend.
Aubrey | Collaborative Endeavor Music · unranked store
Great app! & most importantly great support!
Aurrca · aurrca.com · outside the top 100k
We transferred our website from WordPress to Shopify about seven months ago. Digital Download has made an overall complicated situation very simple when it came to our digital files. (Just a note, we do not know how it would be to transfer digital files from an old website because we decided to start fresh by uploading files product by product.) The app is self-evident with fast and effective technical support. The one downside--and it is a small one--is that as far as we could discover, the only way to test the delivery of a product is to actually charge an account. This is a mild nuisance when it comes to bookkeeping. We really appreciated the free trial before committing ourselves--and we are committed!
Bethlehem Books · bethlehembookstore.com · top 100k store
literalmente la mejor app en su rubro, gracias!
JDigitales · jdigitales.cl · outside the top 100k
Fungerer upåklageligt. Nem og brugervenlig opsætning - virkelig venlig og hjælpsom support (Sofia)
Skabagtig · skabagtig.dk · outside the top 100k
Great app. Thank you Alex for the help.
AqKits · aqkits.com · outside the top 100k
Immediate and effective support from the team. Sofia was clear and precise with instructions which saved me a lot of what-if and prevented me making any mistakes
Procedural Worlds SHOP · shop.procedural-worlds.com · outside the top 100k
SOFIA helped me with a few things and in a timely manner. She was patient, kind and informative! Best regards from the AetherisAudio team!
Ætheris Audio · unranked store
Top support & super nett!! c;
Lilium · lilium.ca · outside the top 100k
Thanks for a great app! It looks like it's going to work for me.
Books By Earma · booksbyearma.com · outside the top 100k
We absolutely love this app! It has helped us deliver our templates instantly and smoothly to our customers’ emails, making our operations so much more efficient Customer service is amazing as well. Huge shoutout to Leo, the founder, for being incredibly responsive and hands-on when we experienced technical difficulties. He personally made sure the issue was resolved as quickly as possible. Also, special thanks to Sofia and Judy from customer support. Both were extremely helpful throughout the process Highly recommend!
Template Studio PH · templatestudioph.com · outside the top 100k
It works exactly as described- Ive sold hundreds of products- no issues
The Nhalivar Collection · unranked store
excellent customer service when you need it
duppy Art · unranked store
so easy and sel explanatory ty so much!!
Wonderfully Made Wigs · wonderfully-made-wigs.myshopify.com · outside the top 100k
جودي .. ممتنه لها كثير ساعدتني كثيرا في اعداد متجري حقا كلمات الشكر و الامتنان لا تستوفيها فدائما ما تكون متوفرة كلما احتجت الى مساعدة
OnlyRaqsa · onlyraqsa.store · outside the top 100k
Recomendo a todos, o aplicativo é muito bom. Excelente!
X-Shop Informática · www.xshopinformatica.com.br · outside the top 100k
Very easy to use! Love creating my epic bundles and getting my awesome recipes out there
Chef Mel The Happy Chef · www.chefmel.me · outside the top 100k
Have had a fantastic experience so far in creating my digital products especially with this being predominantly what I sell. When I have needed help the team were extremely helpful.
Oriah Nova · oriahnova.com · outside the top 100k
Amazing app! Makes setting up e-books a breeze :)
freeSKIN by Tessa · freeskinbytessa.com · outside the top 100k
I love it, really straightforward and works well
Rookie Roo Journals · rookieroojournals.co.uk · outside the top 100k
Ver Smooth
Melendez Global Solutions LLC · unranked store
JUDY was great help!! Love the app. works perfectly!
The Busy Bakehouse · unranked store
I'm pleased with this app. It's a seamless addition to my store.
HL Fashions & Gifts · hlfashionsandgifts.com · outside the top 100k
Der App funktioniert immer wieder sehr gut! Kann ich nur empfehlen!
VitoLibro · www.vitolibro.com · outside the top 100k
Everything works perfect
Balinga Pattern · balingapattern.com · outside the top 100k
super support!
Drachenbuch Papierfresserchens MTM Verlag · unranked store
Friendly, efficient, and quickly solved my issue.
Holistic Health and Happiness · store.holistichealthandhappiness.com · outside the top 100k
Linkitys ei tominut toivotulla tavalla. asiakas ei saanut oikeaa tuotetta.
Sisäisen suunnan matka · sisaisen-suunnan-matka.myshopify.com · outside the top 100k
Die App ist sehr gut. Die Technik ist sehr gut. Besonders viele Sprachübersetzungen. Service ist Top. Einzige Kritikpunkt, die App hat kein Editor um E -Mail Vorlage manuell zu gestallten. Ich habe Pro abonniert.
NexuKeys · unranked store
Amazing and very helpful to sell the digital products. Thank
ayfnacademy · unranked store
My first digital product creation was quick and easy!
Savage Raid Chest · unranked store
Awesome!!!!!
Author Mimi Taylor · authormimitaylor.com · outside the top 100k
The reponse time was quick and problem was solved.
THREE HOODOO SISTERS · www.threehoodoosisters.com · outside the top 100k
Easy to use.
Fair Play Publishing · www.fairplaypublishing.com.au · outside the top 100k
good
最高確定性法則 · www.thelawofultimatecertainty.com.tw · outside the top 100k
I've been using Big Digital Download for a year now and have no complaints; I've never had any problems and received a quick response whenever I needed one. I highly recommend it!
Ilove2Print · ilove2print.com · outside the top 100k
cette application est géniale pour les téléchargements, utilisation très simple à faire je télécharge en pdf png personnellement mais les fichiers sont téléchargeable avec le fichier utilisé, application dispo en Français, j'adore et je recommande vraiment
Tresordesorciere · tresordesorciere.fr · outside the top 100k
Customer service is great!
Handmade by Maggie Mae · handmadebymaggiemae.com · outside the top 100k
Fantastic and fast support!. Moises is super helpful/friendly and answered all my questions promptly. Everything works great and is simple to use.
Manual de la Repostera · manualdelarepostera.com · outside the top 100k
La app cumple su función y si tenés alguna problema lo solucionan de inmediato. Amelia me ayudó mucho! Estoy conforme
The Life Library · thelifelibrary.shop · outside the top 100k
Una gran expereiencia y sobre todo un EXCELENTE soporte al cliente, incluso me responde en español, mi idioma original!
Vuetify · store.vuetifyjs.com · outside the top 100k
Judy has been so helpful and quick to respond. She is awesome! Appreciated! Sal
PureNaturalRadiance.com · www.purenaturalradiance.com · outside the top 100k
genial gracias por la ayuda
De la Naturaleza a tu Mesa · unranked store
Worst App you can install for any digital product. They have not send out since 6 months any ebook for my orders, and just collected my money, I have looked into it, and from my side everything was setup correctly, it was a backend problem, they have refused to send me a refund plus refused to give me 3 next free months, Please do not fall for this small scammy App. better if you install a better and reliable App, it will save a lot of chargebacks...
SpineFit · spinefit.store · outside the top 100k
I reached out via chat to complete the setup process. Alex was available almost expeditiously and was ready and willing to assist. He did what needed to be done and even informed me about my plan and answered any questions that I had. Seamless process.
Love, Karma Marie · www.lookzuriousllc.com · outside the top 100k
Estoy empezando quero conocerla mas
Eleva planner · unranked store
Fantastic app
ScarfaceZens · unranked store
Moises was great help in setting everything up (Soy creador bilingue inglés y español).
gerastros · gerastros.com · outside the top 100k
Me gusta la velocidad del soporte y la sencilles
Pasos que crean · pasosquecrean.com · outside the top 100k
This app is so easy to use and their support is the best I have experienced. I highly recommend!!!
Atthecrossroads · unranked store
Easy to use and top notch professional. Easy to ask questions and get answers quickly in the chat. Great experience so far!
We Be Shabbatin' · webeshabbatin.com · outside the top 100k
Alex was exceptional, answered all my questions, provided support and information. Friendly and thorough.
Hearth Ember Co. · unranked store
App is perfect for digital downloads. Easy to use and when I had a question, ALEX was super helpful, very patient, and prompt! Came to a resolution in minutes and now my customers are happy. Great experience overall!
Hook and Hand · hookandhand.xyz · outside the top 100k
excelente ♥ Moisés una atención rápida, práctica, agradecida por su ayuda.
Libro digital uno · unranked store
amazing support
New Money Game · thenewmoneygame.com · outside the top 100k
great service!
[MOUSS_RESELLS] · unranked store
super !
Amor. De la petite Jérusalem du Maroc. · amor.alainassouline.fr · outside the top 100k
I was helped through any problems that I had!
Hot Off The Hook Crochet · unranked store
Great Support Team and easy setup with a easy overview. Everything worked smoothly and I'm happy I've found this app! Definetly recommend. 10/10
GLOW · glowtexas.com · outside the top 100k
I spoke with Devin; besides being very professional, he was really friendly. I truly appreciated his approach!
malesserestore · unranked store
After building your digital product, the last thing you need is another platform or app to figure out, which can cause delays. It has been exceptionally easy to set this up and get started. I appreciate this app's ease of use and the guided explanations of the available settings.
The Red Flag Journal · unranked store
muy rapida respuesta y la solucion sin dar tantas vueltas directo al grano, gracias Devin, un crack !
autodominio2026 · autodominio2026.com · outside the top 100k
As a first time user of this app, I have to say that I am absolutely impressed! It made everything so easy to set up by providing a checklist of exactly what to do and I was finished setting up my first auto-send digital product within just a few minutes! I messaged into support just to verify my shop and make sure everything was good to go and Devin was extremely helpful and friendly throughout our interaction. I can definitely see me using this app continuously to help manage my new small business!
Karee Kares · unranked store
Obtengo lo que necesito sin problema con la aplicación
VITALUX · vitaluxonline.com · outside the top 100k
réactivité 20/20 + aide utile je recommande !!!
@Tulauravoulu · www.tulauravoulu.com · outside the top 100k
Atención rápida, muy cordial, resolvimos todo enseguida!!!!
CLARIDAD IA · claridadia.net · outside the top 100k
Fantastic solution, helpful, positive and quick.
Blackbird Creative · unranked store
great support
Ascension_Mind_Collective · unranked store
Great app, easy to use. The support (Alex) is also great and helpful. I recommend it.
Zenvora · zenra.store · outside the top 100k
Great Experience!This chat experience was amazing. Mateo clarified every question/concern I had and even gave extra information I didn't know I needed.
J14 Beats · j14beats.com · outside the top 100k
Super accueil de Judy, très réactive ! Merci!
I AM MY OWN LEGEND · iammyownlegend.com · outside the top 100k
Die Mitarbeiterin ist wirklich sehr sympatisch und freundlich. Alle meine Fragen wurden schnell beantwortet und alle Probleme super gelöst. Vielen Dank!
Depilo · depilo.de · outside the top 100k
Had one small issue but it turned out to be my fault. At 5:38 a.m., there was support available that fixed the issue. I love this program and it makes content delivery so easy.
Health Cost Compass · unranked store
El soporte en vivo es 10/10 te solucionan todos los problemas y te explican paso a paso todo.
Transformando Vidas · unranked store
amazing customer service, responded right away and helped me with setting things up. One of the best apps I've used so far. Quick and easy!
Framework Health · unranked store
Very easy to use and took very little time to set up.
ProLifestyle · unranked store
it was great ,big help and professional he was effective and patient Thanks a lot
King Tut · kingtut-egypt.com · outside the top 100k
very helpful up with quick replies. easy to set
SCALEZ and TAILZ · scalezandtailz.com · outside the top 100k
Super responsive and fast support when needed at all times
reno dad · renodad.com · outside the top 100k
Great experience so far. JUDY was great when i needed to have my account verified.
Shed Lab · shedlab.com.au · outside the top 100k
Luna was amazing! Beyond friendly and made the process so easy! Looking forward to using this app!
Divine Finds by Diane Goddess of Divine · unranked store
muy buena
RICAS PALABRAS · unranked store
App is functional and easy to use.
Sarah Salai · unranked store
This app, unlike Shopify, is so user friendly and intuitive. I was able to set things up really quickly and I really appreciate the fact that someone is always available to help. Moises help me verify everything and get my store products sorted.
Space City Stitches · www.spacecitystitches.com · outside the top 100k
LOVE THIS APP SO MUCH! ITS SO EASY TO SET UP AND NAVIGATE; THE DOWNLOADS GOES STRAIGHT INTO YOUR CUSTOMERS EMAIL AND ARE ABLE TO DOWNLOAD WITH EASE! AWESOME APP! 100/10!!!!!
SKYN FLUENT · unranked store
Excellent customer service and very easy to use the app.
Pen & Friends Music Co. · penandfriends.com · outside the top 100k
Devin, the best
Arkuszowo · unranked store
Great Service! Nice and responsive people!!
Tanks Treasures · shoptankstreasures.com · outside the top 100k
APP IS VERY GOOD! THANKS FOR GREAT SUPPORT
Pascuali · www.pascuali.de · top 100k store
Super toller und schneller Support! Danke dafür!
neurodiverGENTLE · neurodivergentle.com · outside the top 100k
Bisher alles super gelaufen und toller Support. Danke.
Frau Baumeister · unranked store
au top application et sav parfait !
Nora Beauty · norabeauty.com · outside the top 100k
great app & customer service
Happy Hookie · happyhookie.com · outside the top 100k
professional and fast support
LASERCRAFT · lasercraft.ch · outside the top 100k
Great support staff.
Raices Montessori · raicesmontessori.com · outside the top 100k
Super nett,
A.B.M. PRODUCTIONS · unranked store
Macht, was es soll und verspricht. :) Schneller Support!
Engelmann Software · engelmann.com · outside the top 100k
Fantastic app, great support experience - highly recommended!
Rational US · unranked store
Moises was so concise and helpful. Very simply helped me through a rough spot! Much appreciated!!
University of Temecula Press Shop · unranked store
Wonderful support by Theo! I started a chat and he almost immediately came online to respond. His responses were the most enthusiastic and warm (shout out to his cute bear friend too ), it is rare but it was actually an enjoyable chat. App-wise, it is intuitive to set up, not cluttered and seems to do its job. Thank you :)
A Year of Us · ayearofus.com · outside the top 100k
Judy us very helpful. Thank you for answering all my questions.
Bloom By Natz · bloombynatz.com · outside the top 100k
Very easy to use and the support is extremely helpful and friendly.
SABIDURI · sabiduri.shop · outside the top 100k
customer service was quick ...rep had a lot of patience with me as a first time user.. ty theo
The Healthy Boundaries · thehealthyboundaries.com · outside the top 100k
A good app that's streamlines the interaction with the clients and facilitates sales!
Mystic Modern · unranked store
Fast, easy, friendly, happy to recommend!
Garden By Chris · www.gardenbychris.com · outside the top 100k
I had questions and it took Sofia no time to answer, pretty quick results and showed me everything I needed to upload and to test print. I truly appreciate her. Thank you
FLUFFURE · unranked store
Theo was very helpful and got our store working in no time at all!!
Fellowship Resources · fellowshipresources.store · outside the top 100k
Sofia was outstanding help for the issue I had.
Transformation Leadership Group · transformation-leadership-group.myshopify.com · outside the top 100k
Just WOW! So simple and easy to install, Mateo was there with me in every step of the way, don't be afraid to ask for help, support will solve things nice and easy! Thank you again, Mateo.
Crece con Manzur · unranked store
Buena atención, excelente personal. Recién pruebo la app, pero de momento va genial! 5 estrellas por el soporte!!
Regalo Imprimible · www.regaloimprimible.ar · outside the top 100k
It was great really nice and helpful assistance!
People From The Stars · people-from-the-stars.myshopify.com · outside the top 100k
best help ever and made sure i figured it all out
Investing Possibility · unranked store
supportive!
graciewater.co · awater.io · outside the top 100k
Very good customer service for any questions or issues you may have.
Zeroplay · unranked store
Greet... thanks
Digital Reality · unranked store
Moises was excellent help
Silent Boss Move · unranked store
So far, no issues and tech support is fast
Intimissy · www.intimissy.com.au · outside the top 100k
Super Support!!! Sehr Empfehlenswert!!! Vielen Dank nochmals :-)
CONSCIOUS IDENTITY SHIFT · consciousidentityshift.com · outside the top 100k
quick professional help
Kind World By Design · kindworldbydesign.com · outside the top 100k
Devin <3
RESET30 · unranked store
Judy from support was fantastic—quick, professional, and very helpful. She verified my app and confirmed the branding and extra limits were lifted, and everything is working properly on my end now. Really appreciate the smooth support experience. Thanks, Judy!
Findora · shopfindorax.com · outside the top 100k
easy to use
Production Notes · www.productionnotes.co · outside the top 100k
日本語対応をしており、かつセキュリティ設定のあるデジタルファイルの商品化アプリが他になく、とても助かっています。サポートも手厚く満足しています！
みらいパターン · miraipattern.com · outside the top 100k
Quick and friendly help when needed. thank you
Kasvupolkuja · www.kasvupolkuja.fi · outside the top 100k
Great customer service and product!
Foolery · www.fooleryco.com · outside the top 100k
Estoy iniciando mi tienda online, y de momento estoy con la versión gratuita. Fue muy Fácil de instalar y configurar- atención al cliente es rápida y amable. Encantada con tener la app en mi idioma. Sin duda la recomiendo.
Coky Studio · www.studiocoky.com · outside the top 100k
Exczellent service, super fast and very helpful
Finanzenlöwe · 01s2qx-zx.myshopify.com · outside the top 100k
VERY HELPFUL AND KNOWLEDGEABLE STAFF (Mateo).
ElectricalTrainingUS · unranked store
Judy was great.
GREEK LORDE · greeklorde.com · outside the top 100k
Super
Mi tienda · unranked store
Judy is amazing
NowGoat · unranked store
parfait Merci Moïse
Build Your Life · unranked store
User-friendly, clean and simple app. I needed some help with setting something up, and Luna did an amazing job helping me
Shauco · shauco.shop · outside the top 100k
great app and great customer service. The app is intuitive to use and easy to set up and customize. Whenever I have a question I can hop on the chat and be chatting with a human in less than a minute.
Jane Stafford Textiles · janestaffordtextiles.com · outside the top 100k
Super!
SELFORIE · www.selforie.com · outside the top 100k
I was having a terrible time trying to figure out how to set up my digital download. Judy was patient and walked me through the steps then went the extra mile and checked that the set up was correctly done! I so appreciate good customer service! Thank you Judy!
The Clever Finch · unranked store
best support lady judy i really enjoy asking her anything that i want to understand.
magic shop · magic-shop.online · outside the top 100k
fast chat assistance with customer service
Slow Down Studio · unranked store
Wonderfully simple & iron-clad dependable. I've never had an issue & their support is prompt & actually helpful. This is, by far, the best digital downloads app for Shopify. Build your business on the right app.
Stone Revivers™ Natural Stone Atelier · unranked store
Quick response and friendly support team.
Eco Kitchen Co. · eco-kitchen-co.com · outside the top 100k
Sofia is fantastic and super patient. Great support!
isometonics · unranked store
Very quick response on the chat line. App is easy to use and seems to be complete.
Bountiful Notions · unranked store
Support (kein Bot) war sofort verfügbar. Freundlich, kompetent, bemüht.
Gutenbergs Söhne · gutenbergssoehne.de · outside the top 100k
Devin was fantastic. he helped me with my store called Hairs the rub on shopify.
Hairs the Rub. · unranked store
Service vraiment rapide, je recommande.
Anxiel · anxiel.com · outside the top 100k
all good
Software Repair World · www.softwarerepairworld.com · outside the top 100k
all ok so far
IN ONE FILE · inonefile.co.uk · outside the top 100k
I recommend if your store has digital product, thanks Moses and Theo.
CeeResells · ceeresells.com · outside the top 100k
great App, Theo helped me in under one minute! Thank You!
Neurolax.de · unranked store
wow amazing and quick answer and really polite response! Verry pleased
Ciliér · www.cilier.se · outside the top 100k
GREAT EXPERIENCE!
Yanziel · www.yanzielpr.com · outside the top 100k
It's awesome!
The Purple Owl Market · unranked store
Cool one
Readiverse · unranked store
Just works like it supposed to! Great help from Milo on the chat, he's real not a bot ;-)
Hooistomer.shop · hooistomer.shop · outside the top 100k
nice chat
casa occidente · casaoccidente.com · outside the top 100k
app works great and theo gave me exceptional support!
SMILE Surf Wear · www.smile-surfwear.com · outside the top 100k
I love that I was speaking to a real person, not a bot. Also, Moises was helpful and efficient. The app is easy to use, so far so good.
Grace&Glue · graceandglue.com · outside the top 100k
Very helpful and quick service!
Passion For Tone · passionfortone.com · outside the top 100k
Great customer support, easy app to use.
Heather & Co. Patterns · heathercopatterns.com · outside the top 100k
Only positive experience. Easy to use. Fair Price. Satisfied Customers.
Lightworkermessages Shop · lightworkermessages.de · outside the top 100k
great customer support and response time. App seems very easy to use and intuitive.
T.Rhines Designs · www.trhinesdesigns.com · outside the top 100k
Perfect customer service. Super nice and helpful. I appreciate it so much. Jennifer
Irene's Shoofly Pie Designs · irenesshooflypiedesigns.com · outside the top 100k
Great app, so much cheaper than most other similar services. I used to pay £140 per month for Sendowl and now I pay 10% of that! Great service too
The Panic Room Escape Ltd · thepanicroomonline.net · outside the top 100k
Great Support
Cursopedia · unranked store
Easy to set up, user-friendly. Chat support is good. Would recommend.
BridgeKatCreations · unranked store
They have been very helpful with answering my questions and helping me trouble shoot anything. Has worked well for me with very little issue.
The Urban Harvest · theurbanharvest.com · top 100k store
Really helpful videos and assistance as I was learning. Directly integrates with shopify which is a huge help
Guilded Monocle · guildedmonocle.com · outside the top 100k
Excelente!
Calmansa · calmansa.com · outside the top 100k
Super App, easy zu nutzen und sehr übersichtlich. Super Support.
MyLeMar · unranked store
Fast and helpful customer service. Just what you need :) Thank you so much.
The Loopy Stitch Shop · www.theloopystitch.com · top 100k store
Customer support was extremely friendly and answered all of my questions rather quickly. Would definitely recommend!
Bible Sweets · biblesweets.com · outside the top 100k
It is great! I never had any problem with more than 1 500 orders and love Big Digital Download
PiloteAutrement · piloteautrement.com · outside the top 100k
Easy setup. Configuration for Thank You Email is configurable enough. Support was very responsive when asking for a cleanup of some test records.
KDM Analytics Blade Products · shop.kdmanalytics.com · outside the top 100k
so far, great. Received assistance from Matias, who helped a lot.
LIVRO FRANQUIAS · www.livrofranquias.com.br · outside the top 100k
Very good service
MR mister · shopmrmister.com · outside the top 100k
Answered very fast and very informative.
Sweet Crafting Mermaids · unranked store
great thanks so much
A1-Who Dares Wins · a1whodareswins.com · outside the top 100k
very quick and efficient !
After The Beep Studio · unranked store
Great support. Quick answers to my questions.
My Business Ninja · mybusinessninja.net · outside the top 100k
Amazing service
Render Blanks · renderblanks.com · outside the top 100k
Flexible and powerful, plus the way you can configure different types of digital content is something other apps just don't provide. Also has incredible live support, responses are lightning fast and always a real person. Their team accommodated all our requests, and gave us solutions+advice that made a huge difference in sales and customer relations. Would absolutely recommend this app!
99 Nights in the Forest · 99-nights.com · top 100k store
Extremely prompt and helpful customer service.
Her Faithful Haven · unranked store
Quick service, was able to get assistance right away.
Simplee Craft'n Creations · www.simpleecraftncreations.ca · outside the top 100k
The customer service provided by this company was unexpectedly excellent—in the best possible way. There are countless file apps to choose from, and I initially picked this one for its technical features. However, I’ve been even more impressed by the company’s responsiveness. As long as they continue offering this level of customer service, they’ll have a customer for life in me. It’s rare to find that kind of dedication these days—they’re doing it right, and it’s truly appreciated. Shout out to Judy who helped me out today.
Chomping at the Lit · shop.chompingatthelit.com · outside the top 100k
very good for digital seller like me
ArtPassionMy · unranked store
I'm new to the app but setting up was super easy and I love the access links. They are much easier for a customer to understand than the previous app I was using.
Cherry Tree Toys · cherrytreetoys.com · top 100k store
Great app! And the the little bit of help I've needed was addressed quickly. Would definitely recommend this app. :-)
annkullberg.com · annkullberg.com · top 100k store
Amelia was quick and very helpful. She understood my needs and quickly attended in a positive way.
My Store · unranked store
I installed this app expecting fair and transparent pricing, but it turned out to be very misleading. The pricing plans clearly list storage and downloads, yet they completely omit any mention of bandwidth limits — one of the most important factors for apps like this. When I asked support about it, they admitted that every plan is limited to 1TB of bandwidth per month, and any usage beyond that is charged extra. This information is not displayed anywhere on the pricing page, only hidden in their “policy” section, which most users will never read before subscribing. This is deceptive. Shopify’s rules require that all usage-based limits (like bandwidth, storage, or API calls) be clearly stated before purchase, not discovered after you’ve already paid. Their support tried to justify it by saying it’s a “fair use policy” and not a scam — but hiding extra costs in fine print is the definition of a lack of transparency. Shopify should review this app immediately for compliance and misleading pricing practices. I do not recommend this app to anyone until they fix this and make their bandwidth policy clearly visible in the plan descriptions.
Key52 · unranked store
I love that there is ALWAYS somebody available to help me at Shopify! They make it so easy to take that next step in getting my website up and running. I like being treated like I am important to them! Thanks guys! You are the best!
Anne Bright Designs · unranked store
Great. Responsive, supportive and reliable experience.
Uplifting Publications · www.upliftingpublications.com · outside the top 100k
Ich wurde vom Support im Chat sehr freundlich begrüßt und direkt zu hilfreichen Beiträgen weitergeleitet, die meine Fragen beantworten. Außerdem ging die Inbetriebnahme schnell und reibungslos.
Hildebrand Lernwelt · unranked store
This is a very good App for Shopify. Easy to handle and user-friendly. And cheap. Embedding is very professional and looks like Microsoft that do.
Bernd Reinecke - Fox Disney Group · unranked store
I Love it it is truly easy to use and customer service is excellent!!!
Touch Of Love Custom Gifts · unranked store
Migrated from WooCommerce to Shopify and had a few absolutely amazing interactions, and my questions answered within minutes. Highly recommend.
Sew Into That · sewintothat.com · outside the top 100k
top support, sehr zufrieden.
BabyFrey · babyfrey.com · outside the top 100k
This app has awesome features and the customer service is great!
Brie's · bries.fit · top 100k store
New to the app but it's been really easy to set up. I've made my first sale and it all went very smoothly
The Stamped Stitch Club · www.thestampedstitchclub.com · outside the top 100k
Very friendly and fast problem solved!
inknomadmusic · unranked store
Incredible app, the experience is fantastic, license keys perfectly handled everything is well thouhght. Recommend for any digital product.
Middle Things · store.middlethings.co · outside the top 100k
Very good app! However, a few important features are still missing, such as filtering customers who have not downloaded the file. These customers could request a refund simply because they overlooked the email. With many orders, we have to constantly click through the lists to find these customers. An automation feature would be even better. If a customer has not downloaded the file after x days, they receive a reminder. Otherwise, really good!
Neuro-Transformation - by Dr. Sweta Adatia · shop.neuro.living · outside the top 100k
Amazing help and easy to use services
My Store · unranked store
Your great to help. you realy work hard with you! thanks
AntivirusDepot · antivirusdepot.com · outside the top 100k
top online service (John)
ADVAYA MEDIA · www.advayamedia.shop · outside the top 100k
Too bad service, not offering any trial of paid plan to explore features. Along with no custom email option on their pro plan.
Ncert Guide · ncertguide.com · outside the top 100k
Excellent customer service
Docuqo · docuqo.com · outside the top 100k
This app has worked really well for our store so far. Customer service is very quick and efficient! John helped us verify our store within seconds.
Wildfire · madebywildfire.myshopify.com · outside the top 100k
Funktioniert super!
TwoLionsCrafts · unranked store
Theo was such a huge help with a problem I was having. Thank you so much for all your help. Fast and efficient and great customer service
Ashley Jade Ltd · www.ashleyjadeltd.co.uk · outside the top 100k
top
Sample District · sampledistrict.com · outside the top 100k
Very helpful and fast!
Riot Granny · riotgranny.com · outside the top 100k
This is the second time I’ve installed BIG Digital Download, and once again it’s been a fantastic experience. The app is incredibly easy to set up and use, making it effortless to manage my digital products. I use it primarily for STL file downloads, and it has proven to be extremely reliable and effective every time. I really appreciate how smoothly it integrates with my Shopify store and how simple it makes delivering files to customers. Highly recommended for anyone selling digital products!
Warhost Limited · warhost.online · outside the top 100k
Great. Efficient. Friendly. Quick.
Full Metal Patriot · fullmetalpatriot.store · outside the top 100k
I think its great, easy to use, all steps are explained and its great because you have a 500 mb of storage for digital product... Also support team is very responsive, so cheers to that!!
Wisdom Of Love · yourwisdomoflove.myshopify.com · outside the top 100k
Wonderful app
Forgotten Royalty · forgottenroyalty.com · outside the top 100k
Great support over messenger. Thanks!
Only Spirits · onlyspirits.net · outside the top 100k
Just started but loving this app so far! Customer service is amazing! Very helpful!
Heather's Heavenly Boutique · unranked store
Absolutely love this app, customer service is top tier they we’re very prompt in helping me solve my issue. I definitely give it 10 out of 10.
Humble Creations · humblecreations3d.com · outside the top 100k
Very easy to install and use! Contacted support to verify my store, and support is very quick to respond. Definitely glad I selectged BIG Digital.
The Brain-y STEM Lab Store by The Homeschool Scientist · thebrainystemlab.myshopify.com · outside the top 100k
L'application est facile à mettre en oeuvre. L'option de test de tout le processus pour le téléchargement d'un fichier tel que vue par le client est particulièrement utile.
Printed Holders · unranked store
Awesome and fast support. Thanks Milo!
Dritan Alsela Shop · dritan-alsela.de · top 100k store
Niquel !
CowcowTinta · unranked store
I’m loving it so far
The Leopard Leaf · theleopardleaff.myshopify.com · outside the top 100k
The Big Digital Downloads app is truly a must-have! It’s incredibly user-friendly – very intuitive and easy to upload, manage, and deliver digital products to customers. Everything works smoothly and without hassle. What really makes it stand out is the support. Whenever I had a question, I received immediate help from Mateo, who not only responded quickly but also explained everything patiently and clearly. You can really feel that they care, and that makes all the difference. In short: a great app with outstanding service. Definitely worth five stars!
Dansstudio Arabesque · dansstudio-arabesque.be · outside the top 100k
Easy to use and great app!
My Store · unranked store
Awesome! :)
Cosplay Yunkie · cosplayyunkie.com · outside the top 100k
Luna is the best! Did an amazing job! thanks
AIBusinesses · unranked store
C'était parfait et rapide!
The Poetic Plate · thepoeticplate.com · outside the top 100k
l'application fonctionne bien, SAV très cool
Esprit De Lumière · esprit-de-lumiere.fr · outside the top 100k
Amelia was courteous, helpful and efficient. I appreciate the timely, good customer service. It is a deciding factor in my decision to upgrade. This first impression has set the tone for how you treat me as a free subscriber and once I am a paying customer. Thank you.
Brand Becoming · shop.andreacallahan.com · outside the top 100k
Really good and easy to use, good support aswell:) Recommended!
My Store · unranked store
La atención es muy buena independientemente el horario
Prinet Desings · unranked store
Everything is going smooth! Support also fast and great.
Zenara · zenara.studio · outside the top 100k
Amazing experinc
Cheap insurance tips uk · cheapinsurancetips.co.uk · outside the top 100k
very nice customer service they helped me apart from there service they are very nice
EZeeget · unranked store
aurora is the fastest i know and i am very thankfull for the great service btw i love BIG Digital Download <333333
FlixxBox · unranked store
Great support. I had a small issue when setting it up. User error my end I think. Theo was extremely helpful in getting it all working for me. Thank you.
Etched Brims · www.etchedbrims.com.au · outside the top 100k
This app does exactly what it says it'll do! It's been so easy to use and their support team is also quick to respond and helpful, particularly with Aurora who helped me resolve an issue
By Bertie O · bybertieo.com · outside the top 100k
Just getting started but the customer service has been amazing. Seems fairly straightforward to use.
Outdoor Design Company · unranked store
It was smooth.
Fly FiT LiFe LLC. · flyfit.life · outside the top 100k
So far so good. They want a review before I use app. Keeps it simple and confusing.
Tucksterman69 · unranked store
AWESOME SERVICE and very kind customer service!
Playfully Professional · unranked store
good communication
Stop Playin Wit Em · spwe.myshopify.com · outside the top 100k
Very helpful and went out of their way to give extra advice.
Sincerely, Stott · sincerelystott.com · outside the top 100k
Mateo was very knowledgable and quick.
My Store · unranked store
Super geholfen und auch schnell kann ich mit ruhigen Gewissen weiterempfehlen Danke.
Familientruhe · familientruhe.shop · outside the top 100k
Fast and reliable, easy to use with great support
James Laurent · iamjameslaurent.com · outside the top 100k