Guide Protection + Returns · Orders and shipping
Every review we hold for Guide Protection + Returns, quoted in full, with the store that wrote it.
Bigger stores rate Guide Protection + Returns 0.33 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
143 reviews pulled · 143 long enough to quote · 2020-11-04 to 2026-08-05
Every review we hold, newest first
Couldn't be happier with Guide! From the very beginning they've always taken care of our concerns or requests crazy fast! We highly recommend Guide and can tell you from experience your customers will be glad you went with Guide.
The Steamer · unranked store
Our experience with Guide has been exceptional. We have been a client of Guide for more than two years, and throughout that time, their team has consistently delivered outstanding service and support. The support team is always responsive, claims are handled efficiently, and resolutions are reached quickly, leaving our customers satisfied and confident in the process. One of the things we value most is the unwavering support we receive from the Guide team. They are always willing to collaborate with us to find the best possible solutions, especially when navigating complex situations such as fraudulent claims. The Guide team consistently provides fast, fair, and effective resolutions. A special shout-out to our representative, Cam Weston. Cam has been an absolute pleasure to work with and truly feels like an extension of the NRML team. His authenticity, professionalism, responsiveness, business-minded approach, and consistency have made a significant impact on our experience. Having a partner who genuinely cares about our business and our customers is invaluable. Thank you to the entire Guide team for your exceptional service and partnership. We greatly appreciate everything you do and look forward to continuing our successful relationship for many years to come. SG Chief Operating Officer NRML
NRML · nrml.ca · top 100k store
The customer support has been the best I've worked with, bar none (thanks, Cam!). I've always received a prompt and thorough response to any questions or issues, and this app has taken a lot of shipping-related stress off our company's shoulders. Highly recommend!
Morrocco Method International · unranked store
After years of running an offline store, I finally made the move online with Shopify. It’s been a learning curve, but one app that really helped me get things running smoothly is Guide: AI Help Desk & FAQ.
Mindful Moments Shop · unranked store
Excellent service! When a customer lost their package, the claim process was simple thanks to the provided link. Customer service quickly answered all my questions. Considering the frequent shipping issues nowadays, this protection is a relief for any merchant. Highly recommended for both new and established stores.
Tropicaleo By Tamara · tropicaleobytamara.com · outside the top 100k
Really great customer service that is always available when I need help submitting a claim! I've never had a claim be rejected for any reason, and the team is super flexible when it comes to reordering (sometimes they'll have me manually send the replacement order and they'll refund me the cost of reshipment). Overall I'd highly recommend.
Aya · aya.co.uk · top 100k store
Great app! Guide has been a terrific addition for our business and customer shipments. While Guide offers a pretty seamless (and painless) claim process for our customers, it offers an additional benefit we did not expect. It offers new customers another layer of order assurance and confidence when ordering, which helps strengthen conversion rate. Claims are paid our promptly and seamlessly. I like that the insurance price is low for our customers, making it easier for customers to accept vs other services out there. And, that we ourselves do not incur any fee for using the service. The only thing we did not factor in is replacement product shipping costs on orders where shipping was free - like when the customer has free shipping on an order over "X" dollars. While Guide does cover the replacement product cost, it does not cover merchant fees required to ship out the replacement. So keep that in mind for parcels travelling far. It is still a benefit however, in that it reduces the merchant's overall cost for replacing shipments gone awry. Customer service has been excellent. We had a few issues with initial set up in our liquid theme code, and they were quick to respond and get it all working smoothly. Highly recommend!
Elva's All Naturals · elvasallnaturals.com · outside the top 100k
I love this app. It makes our job so much easier. With the failure rate of shipping companies these days, this app is essential for small businesses. Our customers who have had to file claims have the easiest experience. Their service is top notch. It's refreshing to have an app with support that is responsive & helpful!
Phoenician Grinders · phoeniciangrinders.com · top 100k store
So far so good! Everything has been fairly straight forward and when had questions the developer was responsive.
Champagne Socialist · champagnesocialist.com · outside the top 100k
love guide! i’ve been using it for a few months and no issues at all! it’s much better than the other shipping insurance i had
ShadedbyShanell · www.shadedbyshanell.com · outside the top 100k
We discovered an ad graphic for a sports drink in our site footer that appeared because of the app in addition to malformed text about the app with giant icons. Though support removed it shortly after we discovered it, we received no notification of the issue from them and reported it ourselves. We were not given any explanation of the error by the developer, nor did we receive any information about the security implications to our site. Support was polite and gave an apology for the inconvenience. We decided to remove the app immediately because of security concerns.
Kreepsville · store.kreepsville666.com · outside the top 100k
After using this app for a few months, I've had a couple of issues with customers not being able to file claims once their package was loss/damaged. After contacting customer support, Cam W. was quick with responding and was able to look into my account and assist with this issue.
FÀSH•ON · unranked store
Guide has been tremendous, I have tried many solutions but this is by far the best one! Support is very quick and the customization aspect for our stores has been great!
Primania · unranked store
I run an online store. After one of the carriers lost an item I had shipped to a customer, I had to send a replacement, resulting in losses and an unhappy customer. At that time, I didn't have any protection. That's why I am very pleased to have Guide Shipping Protection for my shipments now.
SHEMAX CANADA | ONLINE RETAIL STORE · shemaxsupply.ca · outside the top 100k
unfortunately we were really disappointed with the set up process and lack of support. We were unable to add the widget to our cart, despite following all instructions. when we reached out for support we didn't get a reply.
Knitwit The Label · knitwitthelabel.com · outside the top 100k
Guide is a complete disappointment. I strongly advise against using this app for any merchant needs. They're unresponsive to emails, failing to reply even when promised payouts of over 7,000 USD are ignored. To date these funds have not been paid despite an agreement they are owed to us. Communication remains abysmal. They've openly admitted financial difficulty, signalling trouble. With an email chain confirming our ordeal, it's clear Guide can't be trusted. Proceed with extreme caution.
The Fox Tan · www.thefoxtan.com · outside the top 100k
This is a great way to make sure customers packages are protected.
Universal Finds Store Front · unranked store
Easy installation and plenty of options to help your customers. puts it on the cart page and gives the customer the option to opt in or not
Zarifa USA · www.zarifausa.com · outside the top 100k
I highly recommend Guide. There setup is much easier than other insurance companies. There prices are also very reasonable which has made most of our customers choose to buy the shipping protection. The integration in our site looks very professional and makes it easy for the customer to purchase.
Wholeleaf Tea Co · unranked store
If you’re on the fence about which shipping insurance app to choose, let me help you decide—go with Guide! Spencer, our Account Rep, has made everything from installation to daily operations smooth and stress-free. His quick replies and proactive support have made all the difference. Not to mention, Guide offers some of the best rates and terms we’ve seen in the market. Truly a superior choice for Shopify users.
STIIIZY · www.stiiizy.com · top 10k store
I switched to Guide Shipping Protection after competitor rates increased. So far, the experience has been great. Customer service is quick, with questions answered promptly within 24 hours. Onboarding was also a breeze and took just a few minutes. After submitting a claim or reaching out via email, customers received updates within 24 hours with actual solutions. With Guide's competitive rates, customers are more inclined to opt for shipping protection with their orders which greatly helpful as a seller.
BattSkins · battskins.com · outside the top 100k
This is a total disaster. support is terrible. cannot process claims. total scam as far as I am concerned. Im being billed for a free app. If the customer pays .98 for protection why are we as the store charged too? I mean i get the point of the app but dont lie and steal to get people to download. The app isnt free at all. You pay .98 for every customer that chooses to use it. Now the problem is, if theres a claim that needs assistance, there is no one to contact to help us out yet we have to keep paying. There is no login. When you try to it gives you an error message as if it doesnt exist. No account is needed when you pay .98 every transaction and then they bill it to your Shopify. Customers think they are paying that but we are! Im only still using it until i find better. SKIP THIS APP! Update - Guide has still not responded to any of our emails or request from my customers about a lost package. Please do yourself a favor and don't install this app. They are running a scam. I am trying to reach out to Shopify to have them removed, so no one else is scammed by this app and company. Guide does not provide any protection to my customers. My customers can not reach Guide after filing a claim and are not protected. Please do not use this app. I will happily remove once I get any response from the company. The customer service responses have been terribly slow. We agreed to a revenue split, and then Guide never paid us. When we try to ask where our money is we are ignored. Poor customer service. Constantly charging my customers double or triple. Cannot get the refunds. DO NOT RECOMMEND.
Strong-Sip · unranked store
Great app in terms of shipping protection, very responsive to emails.
Juggernaut Energy · unranked store
I have not had the chance to use Guide just yet. I have downloads the app. I’m excited to start using this service as they have great offers and I know my customers will be delighted in using this at checkout to insure their packages are delivered safe and secured.
FaithOverFearTees · faithoverfeartees.com · outside the top 100k
In my business, I take pride in our quick, seamless fulfillment process. We strive in a 1-2 business day processing time, as customers enjoy and come back for. In the days of Amazon, customers and people love to get their online purchases quick and efficiently. Using Guide helps create so much additional value to our shipping ethics. First, it's affordable, our customers love to spend the pennies to protect their packages and precious items. With Guide, me and my customers share comfort in mind that their items will be protected. Great app, affordable, and helps with customer retention for sure. 5 stars all the way!
TheHoneyBShop · thehoneybshop.com · outside the top 100k
I sell E-bikes on https://e-bikeheaven.com. Being able to offer customers the peace of mind with shipping is invaluable. No one wants to spend a bunch of money and receive a broken items they can’t use, or even worse their purchase never shows up. With Guide Shipping Insurance they have the option to protect all their purchases.
E-Bike Heaven · unranked store
A very good and competent package protection service. The onboarding team is incredibly helpful. Toggle options are fully customizable. Their policies and processes are super helpful and after filing a claim and sending over an email to their team, updates are received within 24 hours with actual answers. Speak with their team as soon as possible, they truly have a great system and an incredibly user friendly program!
Wild West Boot Store · www.wildwestbootstore.com · top 100k store
Guide Shipping Insurance has been a game-changer for my business. It's not just about avoiding package headaches; it's about revenue protection. With one simple click at checkout, my customers can safeguard their purchases. If anything goes wrong—loss, damage, or theft—Guide has it covered, ensuring a smooth repurchase process directly from my site. 5 stars!
Pampered Puppyiva · unranked store
I haven't had the chance to use Guide yet, but I installed it for my e-Store because of the services it offers. I love that my customers' purchases will be protected. I love that if my customers' packages are lost, damage, or even stolen that their items will be replaced. The Guide Protection app is one of the best apps that I've installed for my store. I'm very excited about this app because I believe having the app on my site will entice customers to place orders from my site knowing that their purchases will be protected. I will gladly recommend The Guide Protection app to others. Vickey Y. Davis VYD Home Solutions
VYD Home Solutions · unranked store
This is such a simple but VALUABLE app. Being so affordable, a lot of our customers use it to protect their packages, and it takes the stress off of us since we no longer have to purchase separate shipping insurance. Cam is AMAZING to work with too! I've had a couple of small issues that he has responded to usually within minutes to a few hours at most... almost always the same day. Great app & wonderful customer service!
The Little Homestead Co™ · www.thelittlehomesteadco.com · outside the top 100k
I recently started using Guide Protection's Shipping Insurance for my online business, and I couldn't be happier with the results. This service has truly been a game-changer for me and my customers. One of the biggest concerns for online retailers like me is the possibility of lost, damaged, or stolen packages. It's not only frustrating for customers, but it can also lead to a loss of revenue and a significant headache when trying to resolve these issues. However, since I started using Guide Shipping Insurance, all of those worries have vanished. The best part about Guide Protection is how incredibly easy it is to implement. With just one simple click at checkout, my customers can protect their packages, giving them peace of mind and ensuring a smooth shopping experience. This seamless integration has not only improved the overall customer experience but has also increased my revenue. Customers appreciate the option to safeguard their orders, and that translates into increased sales and loyalty. What truly sets Guide Protection apart is their commitment to instant resolutions. In the unfortunate event that a package is lost, damaged, or stolen, they don't just leave you hanging. Instead, they step in promptly and replace the item directly from your site. This level of service not only saves me time but also ensures that my customers are always taken care of, even in the face of unexpected mishaps. In addition to the outstanding service, the team at Guide Protection has been a pleasure to work with. They are responsive, professional, and always ready to assist with any questions or concerns. In summary, Guide Shipping Insurance has been a fantastic addition to my online business. It has simplified the shipping process, increased my revenue, and provided an extra layer of protection for my customers. I highly recommend Guide Protection to any online retailer looking to alleviate the stress associated with lost, damaged, or stolen packages while boosting their bottom line. It's a win-win solution that I'm thrilled to have found.
Always Good · alwaysgood.online · outside the top 100k
This is a must have if you are shipping orders. No greater anxiety than when a customer says their package is missing, but complete relief when you see they protected their order with Guide. Guide team has been great to work with and we would recommend it to any retailer.
Eleven Seventy-One · www.eleven71shop.com · outside the top 100k
I love this app! So many customers add it to orders! I always hated as a brand, for customers to come complaining when orders get lost or shows delivered but they never receive it. Its SO nice to still get paid for the re-order and not lose money. Thank you GUIDE!
Green + Lovely · greenandlovelyproducts.com · outside the top 100k
Guide is a fabulous app. I've installed it on any store that I've launched, and just installed it on my newest store! Guide has a fabulous interface and is soooo simple to use compared to filing claims with USPS. This allows us to offer our customers a higher level of service and control over how much they want to protect their packages. Any time i've needed help with setup/general support, they have been so quick to help. I recommend them 100 times over!
My Store · unranked store
Guide app is a really helpful tool for my store. Easy to set up the customer service is amazing and always very friendly. It covers my orders as before I had a lot of issues with lost or stolen orders. To file a claim is a pretty straightforward process. Even set up a separated page on my website for claims which looks exactly how I wanted. Thank you.
LIRIO · unranked store
We reached out to Guide a little over a year ago when we decided to move our site to the Shopify platform. We received a quick response from Ryan with Guide to send us over some information and set up a quick call to see exactly what our needs were and if they would be a good fit. They were quick to help us get set up and their response time to our customer's claims has been much quicker and less of a hassle for us then when working with normal 3rd party insurers. Our customers can provide all information quickly and efficiently directly to them. We love that our customers pay directly for this service and can opt in or out based on their needs. We're a very niche business with the majority of our products being custom made with extensive lead times, Guide just overall gives us and the customer a secondary layer of safety once the product is out of our hands whether its a high cost custom item, international shipment, or even an LTL shipment. We're very happy with the current service. We have found this service to be instrumental in keeping our customer satisfaction high.
DonziDirect.Com · donzidirect.com · outside the top 100k
My mind has been at peace since the day I installed Guide shipping protection. Filing claims with USPS was a hassle and they always reject our claims, even when the tracking number shows that it was delivered to a different zip code. Chelsey, my contact from Guide team has been so helpful. She has helped me tremendously dealing some difficult claims. The one thing Guide can improve on is their processing time. Overall, i am a happy client and will continue to use Guide for my business.
The Additude Shop · theadditudeshop.com · top 100k store
I recommend this app because it with any issues that may arise when you are shipping products. I recommend it for all businesses.
Octavia Essynce Creations · unranked store
This app has truly transformed the way we handle shipping and customer satisfaction. The seamless integration into our Shopify store was impressive, and the user-friendly interface made it incredibly easy to set up and customize the shipping protection options. What we love most is how Guide Shipping Protection has significantly minimized customer concerns about lost or damaged shipments. The added layer of security and peace of mind for my shoppers is priceless
FiXT Store · fixtstore.com · outside the top 100k
The app is a very good support in case of an incident. The team is fast and very experienced. Definitely a must have!
Battl Victory Records · unranked store
I've been using Guide Shipping Protection for a while now. They are so incredible to use! I love that the customer gets to choose if they want to protect their package and can pay an extra fee themselves for a low cost. It makes the process so much easier and less stressful. Love using them!
redhoney · redhoney.co · outside the top 100k
We have used Guide for over 2 years now. It has given us peace knowing that once our packages leave our store they will be taken care of if anything happens. Anytime we’ve had a customer file a claim, Guide responds to them within a day. Very thankful to have this option for our customers.
miller + jett · unranked store
The installation and setup of the app is great and easy. Very useful for customers and maintaining shipment success!
Envisione Her LLC · unranked store
Had some issues, but I was able to reach out to them to solve them. A good option for shipping protection.
Little River Co. · unranked store
So I've had Guide Shipping Protection for I believe little over a year and a half now. They are by far one of the best apps that Shopify has to offer, the customer chooses whether or not they want their package protected and if they pay the extra .99 cents yes only $1 they have a ease of mind just incase their package gets lost or stolen or never delivered. Guide Shipping Protection is the best and would forever be part of my store.
Gewlery By G · unranked store
This app is a great alternative to those like route who will overcharge and stick you in boxes. At Route they jumped the price 3x in a few months which turned to heavy drop in conversion and i eventually ended the relationship because they were trying to collect almost a 4% coverage cost. Guide will work with you to find a balance between the cost and your customers experience. There are things that have happened like double charges and in store pick up charges, which you've seen in some reviews here, but they've been attentive and have made strides to better their solution.
LaBellePerfumes · labelleperfumes.com · top 10k store
From the demo down to set up. Everything went smooth. Our customers are all glad for the swift response whenever they have to file a claim. Thank you so much Guide Team! Highly recommended!
Edge Entity · unranked store
We have been using Guide Shipping protection since more then a year and outstanding result we have got so far. Outstanding support and quick resolution. We are working stress free by using this app. Highly recommended.
GadgetWard UK · unranked store
It's safe to say, if your shipping out products from your online store you should have insurance. It's a good peace of mind to have when doing e commerce business.
GrowDaddy · growdaddycanada.com · outside the top 100k
I would highly recommend using Guide Shipping Protection! It makes me feel protected in my business and for my customers.
Wild Honey Boutique · wildhoneythreads.com · outside the top 100k
Guide gets a 10/10 from the team here at Vette Lights! They have been instrumental in keeping customer satisfaction up and helping avoid those awkward times of waiting on the carrier to come back and close out an investigation after weeks of customer frustration. Would 100% recommend to anyone that regularly ships customer orders and is looking to make for a pain free process for their customers when the unexpected occurs!
Vette Lights · www.vette-lights.com · outside the top 100k
This is a brilliant solution for a problem we're all currently facing - shipping issues. Guide had me up and running the same day I installed and the app works beautifully. It also looks great on my checkout and is totally unobtrusive! Highly recommend Guide...
Homeshop · unranked store
We are using Guide instead of Route, which we weren't happy with. I love that we are in charge of claims and can do the right thing without thinking twice about the cost to our bottom line! With Route they kept finding ways to not pay, which is extremely frustrating when the customer paid for it, and then doing the right thing still has to come out of my pocket...
Iconic Shoes · unranked store
Guide is exactly what we were looking for! The developers walked me through step by step when I had an issue with my store. they even went the extra mile to make some of the more complicated adjustments for me. They are super knowledgeable and even gave me some amazing advice to get my conversions higher. I highly recommend Guide to anyone and everyone who is selling online!!
Eagle · www.eaglefootwears.com · outside the top 100k
Guide has literally helped our store save so much $$ ! We were already sending out so many replacements to our customers and the Route app we were using before was not customer friendly and had a long waiting period. Guide services our customers right away.
Radiant · www.radiantbeer.com · top 100k store
Guide has literally helped our store save so much $$ ! We were already sending out so many replacements to our customers and the Route app we were using before was not customer friendly and had a long waiting period. Guide services our customers right away.
Product store · unranked store
The integration process was flawless , the support team are super knowledgeable and very quick to respond. We are early in the adoption process however Guide has already handled several issues that our support team would normally handle, and I expect this will continue to happen more and more..
My Store · unranked store
We've used multiple insurance apps and feel like we finally found the one we were looking for all along. Very easy and simple to get started. Even easier for customers to use and take advantage of the affordable coverage. Wish we would have found Guide sooner.
Cotton Touch · unranked store
Great app, can't recommend it enough and the service team is spot on! solves a huge problem for stores regarding customer service and allows the store owner to deal directly with the customer in a way that will leave the customer happy at zero cost.
Ssammart · unranked store
We've used multiple insurance apps and feel like we finally found the one we were looking for all along. Very easy and simple to get started. Even easier for customers to use and take advantage of the affordable coverage. Wish we would have found Guide sooner.
Cotton Touch · unranked store
We highly recommend Guide to other merchants looking to offer shipping insurance. Guide Support team was really helpful with setup and continue to be very responsive and quick to take care of our requests. Guide provides the perfect solution for us and our customers!
CAD Shop · unranked store
This app is a life saver for our business! It allows us to offer our customers a higher level of customer service. Also they have the most responsive customer service. Cannot recommend enough!!
Flourishcart · unranked store
Really solid app for merchants and customers. The extra layer of protection for both store and customers has been really nice.
ready set shop · unranked store
Have really liked using Guide so far, it was really quick and easy to get started. It adds another layer of comfort for us knowing that packages with issues are taken care of. Would for sure recommend Guide!
thestoreloop · unranked store
Poor customer service. Constantly charging my customers double or triple. Cannot get the refunds. DO NOT RECOMMEND.
Beautifully Unique Leggings · unranked store
We used other apps in the past but switched to Guide and haven't looked back. Support is awesome and its so simple and easy to use for us and for our customers. Highly recommend this app
Senor Peppers · unranked store
Guide shipping protection provides us with one solution and saves you a ton of time with filing a claim process. I would highly recommend connecting this app to your store. Gives the customers the ability to add the shipping protection and feel a little more safe when product is shipped!
Elite Laced · unranked store
Easy setup, reliable customer service and easy to file claims! Their team was extremely helpful with installing the app on our Shopify store. Support is very reliable, we work with Chelsey and she's been amazing, always so quick to get back to us with great communication. Highly Recommended!
Soul Space · www.soulspaceincense.com · outside the top 100k
As a Shopify Plus merchant we never found value in spending the time to deal with the lengthy process of filing claims with the carriers for damaged or lost shipments. Guide Shipping Protection provides us with one solution and one process that makes filing claims simple and effective regardless of carrier.
infinite_mealprep · unranked store
Cannot recommend this enough! We are beyond happy with Guide Shipping Protection customer service and what this service provides for our customers. Having the re-assurance that if an item breaks that our customers will receive a replacement is extremely important. Highly recommend Guide!
queendivaofficial · unranked store
Best insurance app available! I've tried them all. Super easy to file a claim and the claims are paid fast! It covers all the different carriers with the same easy claims process. I feel like it gives first time customers more confidence when shopping at my store knowing their package is insured. My conversion is up since installing. Highly recommended!
TorpedopotWS · unranked store
We have had an amazing experience with Guide. Their team is extremely responsive; It's refreshing. We used another app for over two years, but Guide made the switch easy. We couldn't be happier with this partnership. Their team truly is interested and invested in the success of our brand and the customer.
Another Level Beauty Supply, LLC · anotherlevelbeauty.com · outside the top 100k
I've had a great experience with the Guide team. They're incredibly helpful, and they even made code changes to accommodate my business model and website. Highly recommend choosing Guide over all the competition.
The Glamping Guys · unranked store
This app is a life saver! It allows us to offer our customers a higher level of customer service, while freeing up more time for our team. Also they have the most responsive customer service. Cannot recommend enough.
Peachtron · unranked store
Installation was really quick and seamless. It immediately started bringing in additional revenue for our store with a high conversion rate. Definitely recommend this app. We love the service and the extra revenue boost for sure.
AnotherLevelWigs · unranked store
Great app! It's crazy to see how our customers will pay for peace of mind. After installing Guide, we have seen about 65% of orders have shipping protection added. They set up the app for us and made sure everything is working as expected. If you're looking to increase your bottom line revenue, while using a high quality app then I would recommend using Guide.
Trimule · unranked store
Update - Guide has still not responded to any of our emails or request from my customers about a lost package. Please do yourself a favor and don't install this app. They are running a scam. I am trying to reach out to Shopify to have them removed, so no one else is scammed by this app and company. Guide does not provide any protection to my customers. My customers can not reach Guide after filing a claim and are not protected. Please do not use this app. I will happily remove once I get any response from the company.
Time Machine Plus · timemachineplus.com · top 100k store
No complaints so far, Guide is very responsive to our questions and concerns and have taken care of our customers issues quickly and efficiently.
CrushOutlet · unranked store
Customers have loved using the service, whenever there’s a shipping related issue it’s a relief for us to direct them to Guide and know they’ll be taken care of. Definitely recommend.
Kaldora™ · unranked store
Great app so far, simple and easy to use for our team and our for our customers. Excited to be offering this to our customers and see even more satisfied customers.
MotorFloovo · unranked store
Guide is so easy to work with, their team took care of the entire install and setup for us. Support is always very quick to get back to us and our customers. Definitely would recommend this app!
Luminza · unranked store
Was very simple and straightforward to get started. Our customers have given nothing but great feedback about their experiences with Guide and our interactions have also been glowing, definitely recommend!
Fiore Pizza Pie · unranked store
Guide has made our customer service and post purchase experience all but seamless. Very responsive and helpful through the entire process.
raptor-fanatics · unranked store
Guide has been very easy to set up and use, and offers our customers a solid way to insure their orders and feel comfortable with the safety of their product
Adapt Apparel · unranked store
Guide was super easy to install! Essentially click and go. My customers are more confident purchasing knowing that shipping protection is available. Customer service is accessible and the process is seamless. I recommend over competitor apps I have attempted to use simply because it’s so user friendly. Thank-you!
shopaprilandelle · unranked store
I use this app to ensure that my customers have a safe purchasing experience. I love how easy it was to add to my website.
BirdhouseCo · unranked store
Really solid app for merchants and customers. The extra layer of protection for both store and customers has been really nice. Not to mention the support and response times have been amazing!
Zero-Ultra · unranked store
I absolutely love this app because my customers trust me more because I am offering them away to protect their orders in case something happens that’s not their fault. The fees are also relatively cheap and it also helps the customer to feel more comfortable when adding the service to the order I absolutely love this app
Niycole's Hour · unranked store
This app has been great extra layer of security for our customers. Very straight forward and easy to setup.
AKTIVFIT · unranked store
This app ease of mind for our customers and helps us pass on some additional cost. Very straight forward and fairly easy to setup. They have made some updates recently that have made it easier during workflow.
HDM (bigdogpartskingpin.com) · www.bigdogpartskingpin.com · outside the top 100k
This app is super helpful when customers are purchasing items and need helping protecting their packages. It also helps the store owner as well if anything was to happen in transit. Love this app! Super helpful.
CSHARDAEBEAUTY LLC · unranked store
Guide has provided our customers extra layer of security and many of them opt-in. We have had 2 shipments damaged by couriers so far and dealing with Guide has been straight forward process, both to us and our customers. We recommend them to protect your shipments.
Separett · unranked store
I am so happy to have installed this app. So many of my customers are taking advantage of this. No headaches and straight forward compensation for shipping protection. Good luck to the team here.
VIP Extensions · www.vipextensions.com · outside the top 100k
I'd give no stars if I could. This is the WORST app experience I've had by far. The support team is largely uncommunicative. When they do respond, they say they'll have an answer to my question by the end of the day and I don't hear from them again. I've reached out twice and had this happen. At this point I'm deleting the app and going with a different developer.
Dipnotic Nails · unranked store
This is a total disaster. support is terrible. cannot process claims. total scam as far as I am concerned.
Bytox Hangover Patch · unranked store
Guide shipping protection is ABSOLUTELY amazing! If you have issues with constantly having to replace lost/stolen/damaged orders or follow up with carriers, Guide Shipping Protection will remove all of those obstacles (and headaches) for you! The best part? It costs you NOTHING!
SweetGemLife · unranked store
The app is working well so far for our store. It has given buyers more confidence when making the purchase. Only issue is that dashboard is not yet fully functional and we are unable to see what claims have been filed and how they are resolved
mindvocates · unranked store
I use this app for my website. It gives me a piece of mind that my customers can purchase extra protection if there order gets lost. I no longer feel a burden to have to send a new package if protection was not purchased. Thank you
Sabroso Chiloso · sabrosochiloso.com · outside the top 100k
I really enjoy the comfort this app provides me. I don’t have to worry about losing money when I have a guarantee like Guide Shipping Protection on my packages. Love this app and will continue to use it!
Living Love Designs · unranked store
I got this app to help protect my shop from shipping issues and I have been very pleased with it! I highly recommend this app to help secure your store from list mail, stolen mail, and mail fraud.
Vee Rulée · unranked store
I love the idea of the protection. I had a bit of trouble setting it up because I’m not tech savvy whatsoever. But I will be using it for the first time today. And hope this will ease my customers minds about their packages.
Sister Threads, LLC · sisterthreadsshop.com · outside the top 100k
Really helpful option for my customers to protect their orders! The only thing that could improve is the multiple product tags.
MOTIV. the label · unranked store
I love how easy this app is for the customer to use, and the number of headaches that are avoided by their automated service and support.
Fuller-RainBow · unranked store
I really enjoy this app. It is super convenient and super easy to use and setup! I will always use this app for my shipping purposes!
JBurnCosmetics · unranked store
I love having this app available for my customers , It's great to have an extra level of protection for their packages , as well as for me as business owner , I will suggest any business using shopify to definetly add Guide SHipping Protection , ESPECIALLY during major holidays
LEYERZZZZ · unranked store
Thus far this app seems like it will help with shipping issues. No problems so far! I can’t wait to see what it’s really about.
A&O Alpha & Omega Naturals · alphaandomeganaturals.com · outside the top 100k
Here is a bit of information I wish we had known before installing the GUIDE app. First, the dashboard is "under construction", so you have no access to the app other than to install it. You must reach out to support to make any changes or updates. Secondly, when a customer does purchase GUIDE, they receive no information from GUIDE. We changed the language on our site to direct the customer on how to make a claim, but GUIDE currently offers no customizations and doesn't offer any auto messages. Thirdly, we offer our customers the option for IN-STORE pick up instead of shipping, and our customers are mistakingly or unknowingly buying GUIDE for their in-store pick ups. They are of course wanting a refund for GUIDE after they realize the mistake. We contacted GUIDE about the issue. We hoped to just remove GUIDE from orders that select "in-store pick up". The only solution they offered us to get a refund is GUIDE must have access to all our orders so they can verify we refunded the customer for GUIDE on an in-store pick up. Basically, the app doesn't seem fully developed. I gave GUIDE 2 stars because I do think the app seems to have potential but for now, it's lacking a lot of features we expected to have. Last issue, I have reached out to customer service 2 times asking what happens to potential claims if we decided to uninstall the app...I haven't gotten a response.
BluePeppermint Boutique · www.shopbluepeppermint.com · outside the top 100k
The customer service responses have been terribly slow. We agreed to a revenue split, and then Guide never paid us. When we try to ask where our money is we are ignored.
France & Son · franceandson.com · top 10k store
I use this App for protection for my customers. I really recommend this App. Also, very simple to use.
Flj Happy Savings · unranked store
I recently purchased something that had shipping protection and honestly, it’s the best move an e-commerce business can make. Guide is the best company to go with. Everything is automatically uploaded for you and even if you have questions, you don’t have to wait 2-3 business days to get a response, they are right on the money! Very awesome app
K I H R U H · shopkihruh.myshopify.com · outside the top 100k
I have used this app for a few months now and I absolutely love it. Every single customer uses it and it provides extra security. I don't have to worry in my customers trust that if something happens to their order then it will be replaced. I have had no issues with this company I love it!
Lenelle's Lashes & Others LLC · unranked store
I really like this app! it gives me and my customers peace of mind when purchasing! it was easy to set up too.
dwell & bee · unranked store
Easy installation. a good way to provide shipping protection. easy to use for customers and process service if they choose. I would highly recommend this app. Customer support is great !
Global · lingtea.co.kr · outside the top 100k
Easy installation. Great way to provide shipping protection. I love how I’m billed at the end of the month for usage. Simple process for the customer to add the service if they choose. Highly recommend this app.
Tres Chic Loft, LLC · unranked store
I installed this app to help ease the minds of both me and my customers. So far, it's been an easy app to use and my customers love it! Thank you for a simple and useful app!
SweetxZyn · unranked store
I love this app. I’m using it with my hair company & I honestly feel that it’s protecting me & my customers for the better. I highly recommend using it it’s free and very simple to install
PINKY PROMISE HAIR COMPANY · unranked store
I love this app, it gives my customers the satisfaction that their orders will be shipped out safely
PrincesaKBeauty · unranked store
Great product. Allows us to save revenue and saves of time rather than having to file a claim with carriers.
Fashion Fabrics LLC · www.fashionfabricla.com · top 100k store
I added this app to my store as an insurance for myself and my customers. When I needed some clarification with the app, their customer service was prompt and helpful.
Kash & Ash · unranked store
This is a great app especially for small businesses. Easy to install and best of all it provides security for both the business and the customer. I see it being extremely helpful during peak shopping times such as holidays, etc. I definitely would recommend this app to any business.
Like This Here Beauty · unranked store
Very easy to install I added a claim page to make it easy for buyers to put in a claim as needed . So far so good had a buyer put in a claim recently I ask them to report any bad experience. They reported they were delighted with the experience and results. Worth a try. Sam Diy Part Center Inc
DIY PART CENTER · www.diypartcenter.com · outside the top 100k
Very easy to install! I love having this option, it protects me and the customer. This is great especially for the holidays. if anything gets lost, I know my customers have the option of having their items replaced at no extra cost on both ends.
Creations by Nance · unranked store
I recently needed to utilize GUIDE after having it enabled since I opened my website. I am quite impressed with the service. I was hesitant it was too good to be true. Not only did they get back to my customer within 48 hours, the reimbursement was issue immediately. The representative was also pleasant. Overall, I'm happy to offer it. My customers utilize it almost every order.
The Wild Flower · unranked store
So many of our customers include this in their orders! It has taken so much weight off our shoulders when it comes to dealing with upset customers over their lost/damaged in shipping packages! Truly does help out! Only reason I give it 4 stars and not 5 is because their only reimbursement method is PayPal. If you don't have that it's very limited in how they can reimburse you for the gift cards they issue.
KINApparel · kinapparel.org · top 10k store
Perfect for a small business. Very easy to use, they'll install it for you if you have a difficult code to work with. No complaints, looks and acts very professional on your website, while providing you and the customer shipping insurance
VIA Swimwear · unranked store
This app is great once you can get it installed. I had troubles but they added it for me awesome plus in my book. It protects me and my customers from the postal service losing packages or damaging them! Also it’s not much more to the total to get it and have that piece of mind as a customer.
Thee Nail Tribe · unranked store
I use this app to help protect my business and I love it!!!!!!!! 10/10 Recommend. Super helpful to not have to worry about replacing shipments ect!
Shop KCustoms · unranked store
Great app! It makes my customer's shopping experience a lot smoother. Customers use this option and I have no issue with charge backs or refunds. Thank you!
Cali Beauty Center · unranked store
I used this app with my small business and it has to help me a lot! will definitely recommend it to any small businesses that have just started.
SINLS · unranked store
I recently installed this app & thus far, I have no complaints. It is easy to use, it was an easy install & it offers me the satisfaction to effectively operate my business with one less thing to worry about on behalf of packages. It also gives customers the satisfaction that their packages are being handled with care.
Sátin Marché · unranked store
This app has been a pivotal part in simplifying shipment tracking for my customers! It has made such a difference in my customer service records, and everyone who has used it when purchasing a product on my site has raved about it.. giving the customers a good piece of mind. Thank you!
Kaylarae Resin Designs · unranked store
This app is great for anyone who is looking for extra protection with shipping your products. Great customer service too.
Luxurelle Beauty LLC · unranked store
I found this app as I was looking for more protection for not only my store, but to give my customers protection and peace of mind. As we all may have noticed lately, shipping has been so crazy over the last few months and more importantly, very slow! I love that this gives my customers added confidence knowing that they’re protected. I really enjoy this app & I know my customers do, too!
Bark Fifth Avenue · unranked store
I use this app to add some extra protection with shipping. I haven’t had any issues with it and my customers always add it to their orders. The only thing I don’t like is some of the design placement on my site. I’m not the greatest with design so I’m not sure how to change things around. Overall a great app.
Essence Abode LLC · unranked store
This app hasn’t given me any problems . It is nice to just have that extra protection even for the customers.
SimplyCo. LLC · unranked store
I added the app to my shop to make it easy and insuring for my customers. Sadly we live in a time where people will lie about not getting their orders. This app has saved me from that problem a few times. I have even told my friends that have shops about the app and it has helped them as well. customer service is great. the app is very easy to use and navigate.
Jaymo Weeb Creations · unranked store
So far this app has been very beneficial for a few of my customers. One of my customers said they never knew this existed till they saw it available on my site.
JamaicaNu · www.jamaicanu.com · outside the top 100k
Im being billed for a free app. If the customer pays .98 for protection why are we as the store charged too? I mean i get the point of the app but dont lie and steal to get people to download. The app isnt free at all. You pay .98 for every customer that chooses to use it. Now the problem is, if theres a claim that needs assistance, there is no one to contact to help us out yet we have to keep paying. There is no login. When you try to it gives you an error message as if it doesnt exist. No account is needed when you pay .98 every transaction and then they bill it to your Shopify. Customers think they are paying that but we are! Im only still using it until i find better. SKIP THIS APP!
Haus Of Harper 1014 · unranked store
I wish I new how they work, how their customer service is, or maybe how their website looks. BUT when I log in it just says error, I don't even know what their correct email is to reach out, can't find their actual page. So it seems the only way to reach out to them is by providing a terrible review and see what they have to say. I even sent an email to what I thought was the right one, but haven't gotten a response in the last 2 weeks. So if you can't figure out your shit I may as well move on to ROUTE SHIPPING PROTENTION, because I've never dealt with the simple issue of LOGGING IN.
All Day Modern · unranked store
02/17/2021 Update: They got back to me and answered my questions. App in great and I appreciate getting back to me. They said they were slammed with the Holidays/COVID and they didn’t have a big team. I understand but would say they should work on that a little. But overall The app is good, very easy and user friendly. 01/03/2021 Okay app, Great potential. Horrible customer service. Emailed them once they got back to me, Awesome! Emailed them back the same day (in less than a hour) to ask a couple more questions... nothing. Emailed them again the next day to see if they received my message... Nothing.. So I gave it almost 3 weeks to try one more time... Nothing. This app has potential but I still have questions and I feel bad to leave a bad review but I would like to continue using this app.
Honey Beauty · honeybeautynyc.com · outside the top 100k
This app is very useful and helpful if you have any problems setting it up they have great customer service that can help you with that
Avania's International Retailer · unranked store
This app is great for our customers. It really takes the worry out of what to do about lost shipments. Installation was a breeze. A big win for the customer!
Bariatric Eating · www.bariatriceating.com · top 100k store
Excellent customer support. They got my up and running in no time and provide excellent technical support.
Sunsum Intention Candles · unranked store