Gorgias: AI, Helpdesk & Chat
Leading AI-powered conversational commerce platform for brands
#596 of 1,352 in Store management · Chat
- Rating
- 4.3 from 629 reviews
- Rating from stores in the top 100k
- 4.3
- On Shopify since
- 2017
- Seen on
- 25,066+ stores
What merchants say
Read all 400 with sourcesEvery review carries the store that wrote it and how big that store is, and 104 of them are complaints you can read in full.
- 5★2026-08-25
We've been working with Gorgias for a few years now, and it has become such an important part of how we manage and continue to grow our Customer Service operation. What started as our helpdesk has turned into so much more. We’ve been able to use automation, Shopping Assistant, Convert, AI Knowledge and other tools to make things easier for our team, improve the experience for our customers, and turn CS into a meaningful revenue-driving channel. What I appreciate most is how Gorgias continues to evolve. There is always something new coming, and I’ve enjoyed having opportunities to beta test new features and capabilities, share feedback, and see that feedback help shape how the platform continues to develop. Just as important has been the partnership. We have the opportunity to continuously work closely with the Gorgias team to ask questions, work through challenges, and share what we’re seeing firsthand from both our agents and customers. They genuinely listen and always feel like our feedback matters. Gorgias has helped change the way I look at Customer Service. It’s no longer just about answering tickets but about creating a better customer experience, supporting our team, improving efficiency, and finding new ways CS can contribute to the overall business.
Bare Necessities · top 10k store
- 3★2026-08-25
Gorgias USED to have great customer support. We've used for 7+ years and unfortunately, their app/tech support has gone steadily downhill. Most recent issue took 3+ months to resolve, negatively impacted customer experience and resulted in the loss of a good number of repeat customers. It's become a weak link in our current Shopify tech stack.
Enviroscent.com · top 10k store
- 5★2026-08-21
Great tool for our customer service team! Always updated, clear, user-friendly and connected to our other internal tools. Our dedicated account CSM (Maca!) never leaves us alone, we have periodical scheduled meeting to see how it's going and to understand how we can escalate even more using their new features. Very satisfied about the tool and the service!
Bears with Benefits Italia · outside the top 100k
Link to this reviewVerify at sourcewww.bears-with-benefits.it
- 5★2026-08-20
Gorgias has been a game changer for us. We made the switch about a year and a half ago and haven’t looked back. The Shopify integration is unparalleled, and our CX team absolutely loves the platform. Gorgias is also constantly innovating and staying ahead of the curve. Beyond being extremely happy with the product itself, we’ve been equally impressed by the level of support we receive from their team. They’re responsive, knowledgeable, and genuinely invested in helping us get the most out of the platform. Overall, we couldn’t be happier with Gorgias and would highly recommend it to other brands looking to elevate their CX operation.
Tommy John · top 10k store
- 5★2026-08-20
Phenomenal customer service, anytime we have a question, or need some help configuring anything, their team jumps on it quickly and gets it solved! We've rarely had any problems with this app and we've been very pleased with the performance. Our dedicated account CSMs have been so lovely and they are so knowledgeable, we'll be staying with Gorgias a long time.
Milk Street Store · unranked store
- 5★2026-08-19
Great app and has made our CS life a lot easier. Not to mention a very responsive support team!
SportsPower Australia · top 100k store
- 5★2026-08-19
I use Gorgias every day to manage our customer experience, and it has made keeping up with customers across different channels so much easier. Having email, social, SMS, order information, and customer history all in one place saves me so much time. I also love being able to build macros, automate repetitive questions, and customize our workflows as our CX needs change. Their support team has also been super helpful anytime I’ve had questions or needed help figuring something out. Definitely a huge part of our day-to-day operations!
Waterboy · top 100k store
- 5★2026-08-19
My company has been using Gorgias as our customer communication platform for 4+ years. Our customer service team loves it! The interface is intrinsically easy to use and Gorgias offers so many customizable features that allow you to track any performance metric you can think of. Most of all, their customer service is amazing. They are quick to respond to my needs and provide solutions right away. I've never had to wait more than an hour to receive a response. Our Gorgias rep, Milos, always goes above and beyond and is a genuinely kind and helpful person. I would highly recommend Gorgias to any company who values efficiency, data analysis, and quality. Gorgias makes caring for customers effortless because we're able to communicate through every touch point in one central location (phone, chat, email, and even social comments). Gorgias gives our company the ability to go above and beyond for our customers, which is a significant contributor for our growth and success.
Ancestral Supplements · top 100k store
Link to this reviewVerify at sourceancestral-supplements.myshopify.com
- 5★2026-08-19
We have been using Gorgias for several years for our EU store and implemented it to the US store approximately 4 months ago. Since then, we have seen excellent results. Gorgias consistently stays ahead of the curve by continuously introducing new features and improvements. Combined with their highly dedicated Customer Success Managers, they have become a valued partner and a pleasure to work with.
J.LINDEBERG US · top 100k store
- 5★2026-08-19
Gorgias has been a great addition to our Shopify store. The AI Agent handles customer questions quickly and accurately, especially order tracking and shipping updates. It saves our team time while still giving customers helpful, clear answers. Highly recommend!
Devoción Coffee · top 10k store
Read all 400 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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