MX: Helpdesk & Live Chat

Every review carries the store that wrote it and how big that store is, and 2 of them are complaints you can read in full.

• 3★2026-08-20

  Anuncian integraciones con Instagram y WhatsApp que actualmente no están disponibles. Es una lástima, pues la aplicación tenía buena pinta.

  Tierra Media · outside the top 100k

  Link to this reviewVerify at sourcetierramedia.net

• 5★2026-07-29

  I’ve tried a few customer messaging apps, and this is by far my favorite. It’s really easy to use, has all the features I need, and everything works smoothly. The support is honestly amazing. I had one small issue, reached out and it was fixed within just a few hours. Super responsive, friendly, and actually helpful, which is rare these days. Definitely recommend this app if you’re looking for a reliable customer messaging solution with excellent support behind it.

  ServingSomeLines · outside the top 100k

  Link to this reviewVerify at sourceservingsomelines.com

• 5★2026-06-24

  Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.

  Jeanity.com · outside the top 100k

  Link to this reviewVerify at sourcejeanity.com

• 5★2026-06-22

  Excellent support and always willing to listen to feedback. We asked for several new features and they had them added within a week!

  Patio Lane · top 100k store

  Link to this reviewVerify at sourcepatiolane.com

• 5★2026-04-08

  Perfect Support we love MX Helpdesk!

  CFS Prodotti Medicali s.r.l. · outside the top 100k

  Link to this reviewVerify at sourcewww.cfs.it

• 1★2026-03-25

  App isn’t working

  Mor Ephrem · outside the top 100k

  Link to this reviewVerify at sourcemorephrem.shop

• 5★2026-03-16

  This is a good Live Chat and Ticketing app. It has limited customisation options, but for a basic and easy to use live chat function, it's working well doe us. Note: Don't use this app it via the Shopify admin panel as the notification sounds won't work. You need to set up a login via their website for full functions to work properly.

  CustomIcing.com.au · outside the top 100k

  Link to this reviewVerify at sourcecustomicing.com.au

• 5★2026-01-22

  The MX team is incredible, and their ticketing and chat system is one of the best we’ve used on Shopify. The interface is clean, intuitive, and refreshingly simple, while still delivering all the core features that many other ticketing platforms lack. Their support is fast and responsive, and the customization options like workflow automations, custom ticket fields, custom statuses and customer fields allow us to tailor the platform to align with our business needs. We manage multiple Shopify stores, and our support team finds the system easy to use.

  Outdoor Textiles · outside the top 100k

  Link to this reviewVerify at sourcewww.outdoortextiles.com

• 5★2026-01-14

  I had an issue triggering workflow rules when new tickets are created by the end user. Support was able to test and resolve this issue with a patch within 1 day. I appreciate their quick turnaround. Excellent customer service!

  Zen Holystic, LLC · unranked store

  Link to this reviewVerify at source

• 5★2025-12-18

  My experience with Mirasvit was outstanding. They implemented a custom code enhancement for me in just 48 hours and resolved an infrastructure bug the same day I submitted the ticket. Their support was prompt, professional, and effective, providing clear documentation and solutions. This exceptional responsiveness and commitment to customer satisfaction make them a highly recommended extension provider.

  Heavy Play · top 100k store

  Link to this reviewVerify at sourceheavyplay.com

Read all 11 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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