Shopify Inbox · Store management
What merchants say
Every review we hold for Shopify Inbox, quoted in full, with the store that wrote it.
Bigger stores rate Shopify Inbox 0.79 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
How to check any of this
- Every review below has its own link, so anything that quotes it can point at it.
- The App Store paginates reviews and publishes no address for a single one, so Verify at source opens the star-filtered list this review sits in, not a jump link. We would rather say that than pretend otherwise.
- The reviewing store is linked where we have it. Checking whether a complaint comes from a store like yours beats any average.
300 reviews pulled · 152 carry a rating and no text · 120 long enough to quote · 2026-05-22 to 2026-08-23
- 5★2026-08-21
Customer Service is exceptional.
AiPower Corp. · aipower.com · top 100k store
- 3★2026-08-21
Overall, Shopify Inbox works pretty well and I’m happy with it. The main issue is the z-index/layering of the chat activation button. The chat button often overlaps or covers other important elements on the storefront, such as the cart drawer, Quick Add buttons, and email pop-up windows. It would be great if Shopify could provide better control over the chat button’s z-index or update its default layering behavior so it doesn’t interfere with other storefront elements. Everything else is pretty good — this is just a small but quite annoying UI issue that I hope can be improved in a future update.
runstar · www.runstar.com · top 100k store
- 1★2026-08-19
The new AI version of this app is not as good as the previous version. Despite creating several custom FAQ answers detailing the store location and having it select the correct answer in the test feature, I can not get the AI to give the store address when asking from the customer side of the app.
Harley-Davidson Farthest North Outpost · harley-davidson-farthest-north-outpost.myshopify.com · outside the top 100k
- 2★2026-08-18
1. Loading is far too slow! If the network is slightly worse, the loading speed is 3-5 times slower than the old version! 2. The FAQ section only appears when customer service agents are offline, rendering it practically useless; under normal circumstances, it merely displays static, meaningless product images. 3. The AI chatbot fails to answer questions even when the relevant information exists in the Knowledge Base; it only responds if the details are explicitly described on the product page itself. This is extremely inconvenient for listing products via modular plugins. 4. It is no longer possible to customize the underlying behavior of the AI chatbot (e.g., you cannot customize the automated response triggered when handing off the conversation to a human agent). 5. The inability to customize the AI's core logic means it acts foolishly when encountering unfamiliar questions and delivers stiff, unnatural responses; optimization relies entirely on Shopify code adjustments rather than allowing for direct customization of the AI's persona or behavior.
EDIKANI · edikani.com · outside the top 100k
- 1★2026-08-16
BLOCK SENDER FEATURE SORELY NEEDED. The same person spams me over and over and all Shopify Inbox lets you do is block the conversation. Absurdly useless!!!
Mikes Game Shop · mikesgameshop.com · outside the top 100k
- 4★2026-08-16
Was a 1-star, edited back to 4-star! Shopify has fixed the customer log-in requirement! HURRAY! Now we have an option to collect Name & Email only. This is a great move Shopify. Only room for improvement would be handoff from AI agent to Human, we turned it off only due to not knowing what the agent was up to - otherwise it actually did everything great.
The Dash Cam Guys · dashcamguys.com.au · outside the top 100k
- 1★2026-08-14
How could you mess up this app so badly? Customer need to create an account now in order to ask simple questions?
I Love Mayapur · i-love-mayapur.com · outside the top 100k
- 1★2026-08-14
The recent Shopify Inbox update has made chat significantly worse for our small business, and I’m hoping Shopify takes the merchant feedback seriously. We’re a small, family-owned store, and the owners personally answer customer chats. Live chat is an important part of how we help people before they purchase, so being able to understand who we’re talking to and keep a conversation together matters a lot. Before this update, a visitor could give us their first name before starting a conversation, optionally leave an email address so we could reply if they left the site, and we could see useful context such as their location, cart, and customer/order information when available. Since the update, we’ve run into several major problems: 1. Visitors who don’t sign into Shop come through as “Shopify Visitor” with virtually no useful identity or context. 2. We no longer get a first name before chat, which makes multiple conversations much harder to keep organized. 3. We lose useful information such as location and cart contents unless the customer signs into Shop. 4. Customers seem to get dropped from conversations constantly. If they close the chat window or leave the site, they often appear to go offline and then come back in a new conversation/thread. 5. Because those conversations are being separated, a returning customer may think they are continuing the conversation we were already having, while on our end they can look like a completely different anonymous visitor. 6. Even when a visitor does sign in, we have experienced cases where their previous purchases from our store still are not visible to us in Inbox. 7. The result is that we can spend part of a conversation trying to figure out whether this is the same person we were just helping, what they were considering buying, or whether they have already purchased from us. 8. Requiring someone to create or sign into a Shop account just to provide basic identity and shopping context adds unnecessary friction for customers who simply want to ask a question before making a purchase. This is not just a cosmetic change to the chat widget. It has materially reduced the information available to merchants and made conversation continuity much less reliable. The previous system worked extremely well for a small business like ours: collect a first name, make email optional, preserve the visitor’s conversation, show us their shopping context, and allow us to help them without forcing them to create an account. I understand Shopify’s desire to improve verified customer identity and security, but merchants should have the option to choose the previous, lower-friction experience. Please restore the ability to collect a visitor’s first name with optional email, maintain continuity for returning visitors, and give merchants access to the cart, location, and customer/order context we previously had. Shopify Inbox used to be one of the most useful tools we had for providing personal customer service. This update has made that considerably harder.
Geek Vacuums · geekvacuums.com · outside the top 100k
- 1★2026-08-13
The new upgrade is extremely frustrating. Why are you forcing customers to sign in just to get an answer? This is a huge turn-off and adds an unnecessary barrier to what should be a simple customer service interaction. There is also no back button, so once a customer has viewed one Instant Answer, they cannot return to the previous options without refreshing the entire website. Realistically, at that point many customers will simply leave the site. This is a significant step backwards in terms of usability.
Ice Skating Jewellery · iceskatingjewellery.com · outside the top 100k
- 1★2026-08-12
The app’s usefulness was greatly diminished when they stopped gathering emails. Visitors chatting with us are now not getting responses because we have no way of following up. Not everyone wants to login to chat, either. We’ll have to find a different solution.
Bottlehead · bottlehead.com · top 100k store
- 1★2026-08-10
I am forced to delete this app and switch to another one. The latest update makes communicating with clients very difficult.
Garage Neon · garage-neon.com · outside the top 100k
- 5★2026-08-10
franchement surtout après l'intégration du IA c'est génial !!!!
Librairie Al Minhaj · librairie-alminhaj.com · outside the top 100k
- 2★2026-08-09
The latest app update is disappointing; tapping the phone makes the speech bubble disappear without opening the messaging feature. The speech bubble and other icons are very small, and the chat graphics are unclear due to the color choices. I'll have to disable it...
Janoa · janoa.it · outside the top 100k
- 1★2026-08-08
the last update is huge mistake Shopify need to fix it ASAP
Vellutto · vellutto.eu · outside the top 100k
- 5★2026-08-08
I love the fact when the customer respond a response is already typed in the reply
FRAN SAN'S CREATION LLC · www.fransanscreation.com · outside the top 100k
- 2★2026-08-07
Agent is limited; even if we give it info, it keeps responding as if it is clueless.
Apothexx · unranked store
- 1★2026-08-07
Very Disappointing Update – Not User Friendly The latest Shopify Inbox update is a major step backward. It feels completely unintuitive and has removed the basic navigation and menu options that made the app useful. There is no proper navigation, no easy menu for finding instant answers, and basic functionalities are unnecessarily difficult to access. It feels like the development team has focused too much on AI and forgotten the fundamental needs of users. AI should enhance the user experience, not replace basic navigation and essential functionalities. Users shouldn't have to struggle, log in, or depend entirely on AI just to find simple answers or access common features. Honestly, I don't see much value in using the app in its current form. This update is frustrating, confusing, and a significant downgrade from the previous experience.
SriVaraha Foods · srivarahafoods.com · outside the top 100k
- 5★2026-08-06
いいですね！！ 使いやすいです
コアルー（5way bag coaroo） · coaroo.co.jp · outside the top 100k
- 4★2026-08-06
So far it has been a very good experience.....Keep going!
Public Lumber · publiclumber.com · top 100k store
- 5★2026-08-05
Die App macht was sie soll. Sowohl die Einstellmöglichkeiten für automatische Antworten wie auch die Nachrichtenbearbeitung selber ist durchdacht und funktioniert gut. Einen kleinen Verbesserungsvorschlag hätte ich noch: Die App zeigt, wie üblich, an wieviel Nachrichten noch nicht gelesen worden sind. Das ist aber meisten irrelevant. Richtig gut wäre ein Posteingang wo man möglichst leicht oder standardmäßig nur die Nachrichten angezeigt bekommt auf die noch niemand geantwortet hat. Das ist nämlich in der Kundenbetreuung ausschlaggebend: unbeantworte Anfragen.
Schniesel Kids · schniesel-kids.de · outside the top 100k
- 1★2026-08-04
Jusqu'à il y a quelques jour l'application était bien, maintenant c'est vraiment nul. Même les clients ne peuvent plus reprendre des discussions qui ont parfois plusieurs mois. On arrive sur une interface qui ne se mentons pas ne sert pas à grand chose. Avant c'était clair et direct, maintenant je dois réfléchir pour trouver ce même onglet. Je vais probablement changer d'outil de discussion. Sauf si on me propose une méthode pour revenir à l'ancienne version.
Flo Factory · flofactory.net · outside the top 100k
- 5★2026-08-04
Very helpful replying back with the customers when I'm not around to communicate with them.
ES Christian Wear · www.eschristianwear.com · outside the top 100k
- 2★2026-08-04
The latest update completely changed how it looks for the worse. It isn't something you can can change like a theme feature. I will be removing this app as soon as I can make a replacement.
Keyboard Treehouse · keyboardtreehouse.com · outside the top 100k
- 1★2026-08-04
Getting answers completely wrong. I need help turning the chatbot off.
Renegade Hoof Boots. Horse Hoof Boots Made in the USA · renegadehoofboots.com · top 100k store
- 1★2026-08-04
I don't understand why Shopify Inbox can't simply revert to the previous version and interface. Even after the registration requirement was removed, the number of customer inquiries has still dropped dramatically—by at least **80%**. This has had a significant negative impact on customer engagement and conversions. We strongly urge the Shopify team to bring back the previous version of Shopify Inbox as soon as possible. The older interface was much more user-friendly, encouraged customers to start conversations, and provided a far better overall experience for both customers and support teams. ——————————————————2026/8/4 After the Shopify Inbox update, it has become much less user-friendly. Customers are now required to create an account before they can ask a question, which adds unnecessary friction and has significantly reduced our conversion rate. In addition, the new version no longer links customers' previous orders to the chat, making it much more difficult for our customer service team to quickly look up order history and provide efficient support. Would it be possible to restore the previous version of Shopify Inbox? Ideally, we'd like to keep the original user experience while simply adding the new AI chat functionality, rather than replacing the existing workflow.
Karakubuy · karakubuy.com · top 100k store
- 5★2026-08-03
Ai good!
ATPROSS Board · atprossboard.com · outside the top 100k
- 3★2026-07-31
This app is broken since they added AI to the app. It won't even display properly on the website now. It used to be very useful and allowed us to communicate with customers easily. You ruined it. UPDATE: After a week and 3 support tickets, they finally fixed it and now it works. Note that the first 2 support reps said that the Inbox app is not compatible with my Starter plan and I needed to upgrade my Shopify plan, which is just flat out wrong information. I've been using this app on the Starter plan for 2 years and counting. The 3rd rep was able to pass the issue to developers, and they solved it. No explanation as to what the problem was or how they solved it. Rating updated from 1 star to 3.
Tom's Tackle Shop · usacarpfishing.com · outside the top 100k
- 1★2026-07-31
Was great, but after the update... horrible!
Smikkels · smikkels.nl · outside the top 100k
- 5★2026-07-30
Very useful app.
JH Wings · jhwings.com · outside the top 100k
- 2★2026-07-30
The Shopify Inbox AI agent has real potential and is a genuine step up from the previous Inbox (which was limited to live chat management). But several issues still need fixing before it can be used reliably in production. 1. Response language The AI has replied in English even though the entire conversation was in French. 2. Inconsistency depending on how the question is phrased Two questions with the same intent, phrased differently, don't give the same answer: one omits relevant information/product, the other doesn't. This is a real reliability concern if the result depends so heavily on the customer's exact wording. 3. Hallucinated non-existent link On certain requests, the AI tries to share a link to a page that doesn't exist at all on our site. How can this type of URL hallucination be avoided? 4. Scope of learning Does the training/learning happen only at the conversation level, or does it also benefit future conversations? 5. Disabling the AI mid-conversation After disabling the AI agent while a conversation was in progress, it kept being handled by the AI despite the box being unchecked. Is this a bug? 6. Limited training options For training, with Knowledge Base you can suggest answers, but not suggest new questions in the scenarios. Is this planned? We also don't have control over selecting/correcting which data source is used, which is surprising. Overall, a great tool at first glance, but one that still needs a lot of foundational work. Looking forward to updates. In the meantime, to get reliable answers, I'm forced to use another paid tool instead of this native, free one.
Maison Merling · maisonmerling.fr · outside the top 100k
- 1★2026-07-29
It’s not as user-friendly as before, and I don’t like the new design. I hope you can bring back the previous version.
Caeliv · caeliv.com · outside the top 100k
- 1★2026-07-29
This is BAD. The update added images I can't control.
Harry Ritchies · www.harryritchies.com · top 100k store
- 5★2026-07-29
Very Very good so far! Saving me time already.
NINESIXFOUR · ninesixfourco.com · outside the top 100k
- 1★2026-07-29
Trying to force customers to login to SHOP just to send a message. We went from 5-10 inquiries daily to 0 for a full week. People do not want to create a SHOP account just to ask a question. We need Shopify to be a platform to host OUR website, not a promotion tool for their SHOP app. We should also be asked permission before changes to features on our site are updated. Shopify's constant push to promote SHOP on our website has us looking at alternatives. Please listen to your community on this.
Indoor Farmer · indoorfarmer.ca · top 100k store
- 3★2026-07-28
I can't open the chat box, it keeps showing 'Error occurred' 'Please try again'
AIX-studio · aixstudio.store · outside the top 100k
- 3★2026-07-28
I was really happy when the AI was working, but it suddenly disappeared. Now I have to respond to customers manually instead of the AI agent. Could you please check why this happened?
HWANGSIL · hwangsil.store · outside the top 100k
- 1★2026-07-28
The previous version was working well. The new version harms our business significantly. Please revert it back to the previous bold and clean version. V
Natuross · natuross.com · outside the top 100k
- 1★2026-07-28
Terrible update. Forcing customers to sign in just to ask a quick question completely destroys lead generation. No one wants to create an account just to chat. If we turn it off, we have nothing to contacting back to customers. We have already lost 10 high-value customers on products worth over $1,000 each. Bring back the simple guest form with just email/phone fields immediately!
Auto Retrofit Australia · autoretrofit.com.au · outside the top 100k
- 1★2026-07-28
The latest Shopify Inbox update is a huge downgrade. The new interface is worse, forcing customers to enter their details before chatting adds unnecessary friction, and the AI is far less reliable than before. The old version was much simpler and worked much better. Please bring back the previous experience or at least give merchants the option to choose.
Advance Pet Mart · advancepetmart.com · outside the top 100k
- 5★2026-07-28
Best Shopify App so far.
TDO Australia · thedesigneroutfit.com.au · outside the top 100k
- 2★2026-07-27
Das neueste Update, ist komplett Unsinnig. Das Annonymisieren des Kunden, verhindert aktiv, dass Probleme schnell und unkompliziert gelöst werden können. Kunden die ein Problem haben, können nicht nachvollziehen, warum wir den Namen, bzw. das Kundenkonto nicht sehen können. Auch das Kontaktaufnehmen mit dem Kunden im Nachgang (wenn sich der Kunde außerhalb der Betriebszeiten meldet) gestaltet sich unheimlich schwierig, da ich den Kunden nicht einmal ansprechen kann oder ihm sein Kundenkonto aufrufen kann. Das führt zu deutlich schlechteren Servicebewertungen - Bitte hier unbedingt nachbessern
Meine Dampfwelt · meinedampfwelt.de · outside the top 100k
- 1★2026-07-27
The updated version is extremely difficult to use, and customers are unwilling to use it. Customer inquiries have decreased significantly! We are looking for alternatives.
OXKnit · www.oxknit.com · top 100k store
- 1★2026-07-26
We need localized features on the app (at least multiple language support for the welcome message on the chatbox)
MELODFY · melodfy.com · outside the top 100k
- 5★2026-07-26
Perfect
laboulle · laboulle.co.uk · outside the top 100k
- 1★2026-07-24
Ya no sirve para plan started
CODIGO URBANO ELITE · www.codigourbanoelite.com · outside the top 100k
- 1★2026-07-24
Change was terrible. Not displaying properly, and does not allow to change the icon. Customers are not showing as they used to, now needing to create an account which a lot of customers aren't willing to do (as they're just reaching out with small questions). Ruins the experience with the app from the start.
Verdant Furniture · verdantfurniture.ca · outside the top 100k
- 3★2026-07-23
App easy to install and get working. You can ONLY change the color of the background and text, but you cannot change the color of the text area. That means, it you change the background to blue, then all the background is blue including the chat area
SUPERSEAL Construction Products Ltd. · www.superseal.ca · outside the top 100k
- 5★2026-07-22
facil de usar y muy practica
Antique arte y decoracion · antiquearteydecoracion.com · outside the top 100k
- 5★2026-07-22
Very nice
Happyoff · happyoff.com · outside the top 100k
- 1★2026-07-22
It used to be perfect then they changed it to force log in for the customer and two factor authenticator which adds far too much resistance for the customer. You can turn it off but that now means you cant see any details relating to the customer and cant email them. It went from a perfect app to now being a bit useless. Im looking for replacements
Black Pup Moto · www.blackpupmoto.com.au · outside the top 100k
- 5★2026-07-21
Good Experince
Supply Nautica · www.supplynautica.com · outside the top 100k
- 1★2026-07-21
The recent redesign of Shopify Inbox has made what was once a simple and efficient customer support tool much harder to use. As a merchant handling a high volume of customer enquiries, the new interface requires more clicks, is slower to navigate, and makes it more difficult to quickly scan conversations. Finding previous messages and managing multiple chats is less intuitive than before, reducing our team's efficiency. The focus appears to have shifted toward AI features instead of improving the day-to-day workflow for merchants who simply need to respond to customers as quickly as possible. Customer support software should prioritise speed, simplicity, and ease of use. The previous version of Shopify Inbox was faster, cleaner, and far more practical. This update feels like a step backwards and has negatively impacted our customer service experience. Please consider restoring the previous interface or providing merchants with the option to choose between the classic and new layouts.
Golf Clearance · golfclearanceusa.com · outside the top 100k
- 5★2026-07-20
Er vild med den nye Agent funktion - Den skal i videreudvikle på!
SimplyMeals · simplymeals.dk · outside the top 100k
- 5★2026-07-18
This is a useful tool.
Fets Studio · www.fetsstudio.com · outside the top 100k
- 1★2026-07-18
var vild med denne app indtil den blev opdateret. totalt uprofessionelt setup nu - man kan ikke se hvem man chatter med og træningen med agenten er mangelfuld og man kan ikke få rullet de oprindelige indstillinger tilbage - så fra at den var til 5 stjerner er den nu kun til 0 stjerner - hvis jeg kunne give det! Troede Shopify skulle udvikle apps til det bedre - men det er ikke tilfældet.
Carerelief · carerelief.dk · outside the top 100k
- 5★2026-07-18
It's unbelievable how much more valuable Shopify Inbox has become now that Shopify has integrated its AI agent. This update is a complete game changer for online stores. What impressed me the most is that the AI automatically syncs with all of my products and pages, so it has a thorough understanding of my store and can answer customer questions with surprisingly accurate, store-specific information. I also love how customizable it is. I can tailor the AI to match my brand's voice and business needs instead of settling for generic responses. Customer conversations feel much more natural while saving me a huge amount of time. Update: Shopify confirmed and is fixing both bugs I flagged below — the Thai product-link locale issue is already resolved, and the timezone fix is in progress. Appreciate the fast, direct response and the transparency. One tip for other merchants trying this: the persona box gets a lot of attention, but in my experience, the accuracy of the AI's answers comes just as much — maybe more — from your store's FAQ/Knowledge Base content. The persona controls how it talks; your FAQ content controls what it actually knows. If your delivery policies, cutoff times, and common questions are written clearly and kept up to date there, the AI reasons from real facts instead of guessing. Worth investing time in both, not just the persona. Bugs I found (for anyone else troubleshooting): Product links in non-English conversations were resolving to the English product page instead of the localized one — now fixed by Shopify. The agent's time-based answers weren't using the store's actual timezone — fix in progress. I'm genuinely impressed with this update. If you run a Shopify store, you should definitely give the new AI agent a try — and don't skip the Knowledge Base setup.
Gentle Doves Flower Shop · gentledovesflowershop.com · outside the top 100k
- 5★2026-07-17
App works as it should, clean, integrated, quick, helpful!!!
STORE 7994 · store7994.com · outside the top 100k
- 3★2026-07-17
I like it, but it lacks several features * API , I want to pull the messages * I can't just reply the message via email * On mobile, I can't just open the web-version of Shopify Inbox * it always send notification to one email, it should go to all emails
Pacific Nook · www.pacificnook.com · outside the top 100k
- 5★2026-07-17
Very useful. Highly recommended
Horizon Astronomy • Telescope Center · www.horizonastronomy.ie · outside the top 100k
- 1★2026-07-16
最近的更新一以后非常得不好用，为什么要这样子？
GunplaParts.com · gunplaparts.com · outside the top 100k
- 5★2026-07-16
Nice to have everything in one place. Questions and answers.
sams247 · sams24-7.com · top 10k store
- 1★2026-07-16
Love the app and where is was. The new update has the makings of something great but missing A LOT of things. I will change my review when the updates change. It seems too buggy to be released right now. 1. Need to be able to be notified when someone is chatting with Ai. 2. Need to be able to jump into the conversation when they are speaking with ai. I cant even open the conversation with someone to correct the mistake ai made. 3. If it answers wrong need to be able to correct the ai and also explain what it did wrong. 4. The formatting for instant answers are all wrong now. We were able to have proper spacing and clickable links. Now it is all jumbled with no clickable links. 5. I wish we could have Hyperlinks in our instant answers. 6. WAY TOO BUGGY!
The Golf Guys Online · unranked store
- 5★2026-07-15
Muito bom, com essa nova atualização da IA ficou sensacional, parabéns Shopify.
Vellario · vellario.com.br · outside the top 100k
- 5★2026-07-14
Shopify Inbox is easy to set up and helps me communicate with customers quickly. The chat features are useful, and it works well with my Shopify store.
Prince Nova Collection · princenovatoys.com · outside the top 100k
- 2★2026-07-14
The new version of the app looks slick, and it's a promising step forward, but the requirement of the customer to verify their email address for a simple inquiry is unnecessary friction. If the customer doesn't input their email address, we're unable to follow up with them. If the customer does input their email address, they're required to receive a six-digit code. The UX is confusing and creates a significant drop-off rate. Please fix ASAP!
GetCarTech · getcartech.com · outside the top 100k
- 5★2026-07-14
Ich bekomme meine Nachrichten auf mein Handy, und kann die auch sofort beantworten. Die KI schreibt selbst schreibt schon Antworten vor die man auch so übernehmen kann. Aber immer schön vorher einmal durchlesen.
Zentroo · unranked store
- 1★2026-07-14
Das neue Update ist leider sehr schlecht. Bitte rückgängig machen.
Bubble Blaster · bubble-blaster.de · outside the top 100k
- 1★2026-07-14
bitte sofort wieder die funktion einbinden das kunden mit email chat schreiben können so ist das nur müll die app es bringt nur mehr chaos rein BITTE SOFORT EIN UPDATE machen....
Sani Tesbih · www.sanitesbih.com · outside the top 100k
- 1★2026-07-14
new upgrades and ai features have turn this into a 1 star app. it has become very difficult to serve our clients with the new sign in and ai features. no data of the customer is provided in order for us to assist them
KamiSpeed.com · www.kamispeed.com · top 100k store
- 1★2026-07-13
一天到晚開不起來
TY Lee Pen Shop · tyleepens.com · outside the top 100k
- 1★2026-07-13
As others have expressed, the recent changes requiring sign in or Shop app registration have brought this 5-star app down to 1 star. There's no longer a quick easy form before chatting and now almost none of the chatters on our site use the sign in feature, so there's no way for us to reach back out.
Equipatron · www.equipatron.com · top 100k store
- 5★2026-07-13
C'est une belle surprise et decouverte!.
HerbalBoutiquePro · www.herbalboutiquepro.com · outside the top 100k
- 1★2026-07-12
The newly added feature that forces customers to register with an email address and receive a verification code is really bad.
RIDYART · ridyart.com · outside the top 100k
- 4★2026-07-12
Me gusta ahora con los agentes antes me parecía básico. Unico detalle a mejorar: la personalización del widget para hacer la letra mas grande o el icono mas grande si q se pueda personalizar aun mas.
Electricos Montes · www.electricosmontes.com · outside the top 100k
- 5★2026-07-12
I'm updating my previous review because the development team really listened to user feedback. They took the time to make changes, and the app now works exactly the way I had hoped. Thank you for listening to your users and for being willing to improve the experience instead of ignoring the feedback. It has made a huge difference. I really appreciate the effort and the responsiveness from the team. Keep up the great work!
9 Star Jewelry · 9starjewelry.com · outside the top 100k
- 5★2026-07-11
works well and answer customers concerns quickly
GiftsWeNeed · giftsweneed.com · outside the top 100k
- 5★2026-07-11
Works a ton better than other similar apps. Being able to see a customers items in the cart, and also what page the customer is looking at when they needed help, is soooo amazing and helpful to make listings better! And works on my phone too! Now if we can get shopify to let me see sku's when looking up items in the P.O.S. then we would really be cooking.
ICT Billet · www.ictbillet.com · top 100k store
- 4★2026-07-11
より細かな接客ができカゴ落ちも減りました
蒟蒻しゃぼん 公式オンラインショップ · konnyaku-shabon.com · outside the top 100k
- 5★2026-07-10
Muy buena herramienta nueva de IA nos encanto
Mr Happy Calcetines · mrhappy.com.co · outside the top 100k
- 5★2026-07-10
Messages come through timely
winksprint · winksprint.com · outside the top 100k
- 5★2026-07-10
Très bonne application gratuite. Elle s’intègre parfaitement à ma boutique Shopify et facilite les échanges avec les visiteurs. L’interface est simple, intuitive et agréable à utiliser. Je la recommande vivement !
Sandrianna & Co.- Boutique Beauté & Santé · sandriannaandco.com · outside the top 100k
- 3★2026-07-08
a nova atualização está pessima! Não pede email do cliente e se você não estive online pra responder, não tem como responder mais depois como antes que a resposta ia pro email do cliente.
Tita Estúdio Criativo · titaestudio.com.br · outside the top 100k
- 1★2026-07-08
This app was a great way for us to connect with customers but is now basically useless. With the update, you can't view our instant answers, which was a great, simple way for customers to get answers to FAQ's. We also can't connect with customers who leave before we're able to respond since it no longer asks for an email. Plus, it just looks bad and is recommending products that make no sense (a beanie that's almost out of stock in the middle of summer). Please allow instant answers to be viewed as a list, and an option to ask for customer contact info without having to fully sign into a Shop account. We will likely have to turn this app off.
Tough Duck · toughduck.com · top 100k store
- 5★2026-07-08
Very good app, most useful.
Pipelagging.com · www.pipelagging.com · outside the top 100k
- 1★2026-07-08
De app werkte perfect. Maar sinds een nieuwe update zie ik geen naam en email meer van klanten omdat ze deze niet meer hoeven achter te laten. Hierdoor worden de chats ook niet meer aan klanten gekoppeld. Bezoekers moeten nu inloggen met een account wat een te hoge drempel is om een bericht te sturen voor bestaande klanten en bezoekers van de site hebben geen account. Daarnaast als we een bericht sturen terwijl de klant uit de chat is kreeg die normaal automatisch een mail. Dat is nu ook niet meer het geval waardoor klantvragen nu onbeantwoord blijven. Ik was tevreden maar met de nieuwe update heeft de app totaal geen meerwaarde meer.
Studio Bambacht · www.studiobambacht.nl · outside the top 100k
- 1★2026-07-08
This was a great app before the new changes yesterday and now its been horrible! Have you even tested how terrible it looks on mobile? It covers the whole mobile screen, the floating button ON product page is no longer floating, the customer first name, last name and email is no longer required so we dont know if you are talking to old or new customer as it says new visitor!! You did this so you can enforce people to subscribe on shop app and bring more money to you rather than support the business whom you are already charging permium . You turned a good working app to a disaster app!! We had to uninstall this app and find another one.
TINNITOTS · tinnitots.com.au · outside the top 100k
- 1★2026-07-08
Was much better before they required "new" customer accounts, now we get hundreds of just "Shop Visitors" even if the customer is logged in and they contact us it says that. It costs us 4x the man hours to try and help our customers, it used to email them if they were offline, but now "unless" the customer comes back on the same browser they will never see the reply. This is so wasteful, it was much better the way it was, much much better before they decided to forced shop owners into using the "shopify" AI, which is riddled with misinformation and inaccurate responses for our customers.
Open Ministry · www.open-ministry.org · outside the top 100k
- 1★2026-07-08
Newest update caused many issues. Chat for customers won't load all the time when pressed on it for mobile. Now shows a product recommendation on chat and it seems like it is the only and same for everyone. This product recommendation doesn't help those that have landing pages as it can pull customers away from what they are reading and be distracting. Since it is recommending the same products for everyone, it becomes useless for those that are not interested in that product causing a disconnect.
pH Select · phselect.com · outside the top 100k
- 5★2026-07-07
I love this build in shopify massager I bean using it a lot and customers are also very active on using this this very fijn to use with the ai that makes suggestions for me to replay as massage form me it verry smooth and easy to use.
Iconic Ego · www.iconicego.eu · outside the top 100k
- 1★2026-07-07
Unfortunately a complete downgrade since the new update. Customers are not asked for their email so we cant stay in contact anymore. If youre using the login tool people have to verify by 2fa. This was our main sales funnel & is now complete useless.
Atera GmbH · www.atera.de · outside the top 100k
- 1★2026-07-07
the app is screwing up and not identifying visitors with questions. this is a recent flaw and they push back saying its us who changed - we touched NOTHING!
William Glen · williamglen.com · top 100k store
- 4★2026-07-06
Will the previous widget style be restored? It used to be larger, more noticeable, and had bigger buttons. The current version is much smaller and is almost invisible to customers.
CUZO · cuzoshop.eu · outside the top 100k
- 5★2026-07-06
Werkt top voor ons. Goede aanvulling zou zijn wanneer de gesprekken ook op alle lokaties worden gesloten als dat op één plek is gedaan.
VINQ.nl · vinq.nl · outside the top 100k
- 5★2026-07-05
Good Response.
DUNGRANI · dungrani.com · outside the top 100k
- 5★2026-07-04
Diese App. ist super, können wir jeden dazu raten Sie zu Instalieren. Herzliche Grüße aus München. Juwelier Schafranek
juwelier-schafranek · juwelier-schafranek.de · outside the top 100k
- 1★2026-07-04
Shopify Inbox previously required visitors to provide their name and email address (for follow-up purposes) before sending a message; it now allows anonymous chats, though messages cannot be delivered to the customer if they leave the conversation.
intelamp · intelamp.com · top 100k store
- 5★2026-07-02
This is pretty good. Easy to navigate the app on your phone is great as well.
Global Surf Industries - USA · us.surfindustries.com · outside the top 100k
- 3★2026-07-02
There has been one issue it comes up on the front of my iphone but there can be a long delay before the message shows in the app. This can be especially annoying if you don't catch the gist of the message from its first appearance.
Black Cat PC - Providing Dell Parts Since 1998 · www.blackcatpc.co.uk · outside the top 100k
- 5★2026-07-02
It is very helpful.
miki-motorsports · www.mikimarketing.com · outside the top 100k
- 1★2026-06-30
It recently had an update that made it a lot less customizable and a poorer UX experience. It converts less and doesn't have the option to collect leads. Hoping they'll revert it back ASAP!
The Stroller Sling · www.strollersling.com · outside the top 100k
- 5★2026-06-26
does what it says on the tin
SageBrown · sagebrown.co.uk · top 100k store
- 4★2026-06-26
Jól működik. AI asszisztens hiányzik belőle. Illetve jó lenne, ha a FAQ beépíthető lenne 2-3 szint mélységű menürendszerrel.
DivaTrend Női ruha webshop · divatrend.hu · outside the top 100k
- 5★2026-06-25
all good
Grabot · www.grabot.com · outside the top 100k
- 5★2026-06-25
alles bestens... popcorn-world.eu
Popcorn-World.eu · popcorn-world.eu · outside the top 100k
- 3★2026-06-23
Can't find anywhere to have the email notifications go to our store email address instead of the owner email address. This isn't great when staff need to help with notifications.
Cienna Designs · cienna-designs.com.au · outside the top 100k
- 5★2026-06-23
This is a great app/feature. I like how the AI part of it is learning with excellent responses as we go. Some AI responses do not even need editing. It would be great if text/sms was a main option feature as some email providers will direct any replies with links to products to the spam folder and people miss this thinking we have not bothered to reply when we have.
mbRADIO · mbradio.online · outside the top 100k
- 5★2026-06-22
man its effective!
KDM20g Keypad parts & Repair · kdm20g.com · outside the top 100k
- 4★2026-06-20
It offers a good interface
Adou's Store · www.adoustore.shop · outside the top 100k
- 5★2026-06-19
good!
KIWIKINGS · kiwikings.com · outside the top 100k
- 4★2026-06-19
Easy to use. let's me know immediately when a customer is using the chat feature on my website. Sends notifications so I can respond quickly,, and you can set up some instant response for common questions.
shopdidisboutique · shopdidisboutique.ca · outside the top 100k
- 4★2026-06-17
Great App with added benefit of auto response and linking products. Room for improvement on HUD/user interface for Unread messages and managing messages. All around pretty great though!
Pixels & Ink · www.pixelsandink.us · outside the top 100k
- 5★2026-06-17
Very easy! Wish I was using it much sooner!
Collectors Choice Comics · collectorschoicecomics.com · outside the top 100k
- 5★2026-06-15
The best ever
World PDF Guides · www.worldpdfguides.org · outside the top 100k
- 4★2026-06-15
It works well, but it'd be nice if it had more data as to the customers activities on-site....Zoho apps have this and their not native...I'd think it to be quite easy to include this on a native shopify app.
ClearView Lids · www.clearviewlids.com · outside the top 100k
- 5★2026-06-13
works very well. Happy with it
limbkeepers · www.limbkeepers.co.uk · outside the top 100k
- 5★2026-06-12
very nice
ahooza.com · www.ahooza.com · outside the top 100k
- 5★2026-06-12
Easy to use
Everyday Scents · everydayscents.com · outside the top 100k
- 5★2026-06-12
mi trovo bene, messaggi veloci
Visione Ottica · visioneottica.com · outside the top 100k
- 5★2026-06-12
It is easy to set and use.
V&K Everything · vkeverythingstore.com · outside the top 100k
- 5★2026-06-11
Great app. Thanks
Kitzenshop · unranked store
- 1★2026-06-11
Für uns leider unbrauchbar, da man den Text auf verschiedenen Vorlagen nicht ändern kann. Die Default-Vorlagen sind in Du-Form gehalten, in unserem Shop sprechen wir die Kunden aber mit Sie an. Eigentlich eine triviale Sache, schade, dass diese App keine Änderungen am Text zulässt.
Blanda Beauty · www.blanda-beauty.com · outside the top 100k
- 5★2026-06-11
Brilliant app
VWS Car Parts · vwsonline.co.uk · outside the top 100k
- 5★2026-06-10
Simple is best
HUGSTICKERCUSTOM · hugstickercustom.com · top 100k store
- 5★2026-06-09
really help with replying message
Gloow Lady · unranked store
- 5★2026-06-09
leicht zu bedienen, super übersichtlich. Tolle Überischt über die Kundeninfos
Stahlsein · stahlsein.de · outside the top 100k
- 5★2026-06-09
Very easy to use, and I love the new AI response feature!
Seva Holistic · sevaholistic.com · outside the top 100k
- 1★2026-06-09
I had access to chats/ inbox but for a long time now i have not been able to access this shopify in box aka chats, I was told to reach out to tech support yet are unable to find any tech support links to help resolve these issues. fortunately i am not the only one at my company and others still have access but I do not. I can log in to shopify in box in on of my stores but when I click on a chat it errors out and then the other store i will not allow me access at all so I have to log in through my first store then try to click over to it. only for it to error out.
MRCOOL DIRECT · mrcooldirect.com · top 100k store
- 5★2026-06-09
Useful, very util
Keep Them Spinning™ · keepthemspinning.com · top 100k store
- 5★2026-06-08
Yes, we love to use the Shopify Inbox.
Kicklo · kicklo.com · top 100k store
- 5★2026-06-07
Muy buena experiencia, muy rápido y eficiente! gracias
vaqueraspain · vaqueraspain.com · outside the top 100k
- 5★2026-06-07
This app keeps our customers informed on their inquires and concerns.
Sunny Components Inc. · sunnyaudiovideo.com · outside the top 100k
- 5★2026-06-06
Acabei de fazer o teste e funcionou, muito bom, excelente essa ferramenta
Click da Economia · clickdaeconomia.com.br · outside the top 100k
- 5★2026-06-06
Nice to see that there is traffic to my shop as I haven't had many sales apart from one. Reading messages from potential customers is incouraging, it also gives me hope that one day I will look back and think about these messages that gave me courage to keep fighting for success.
Sew Carly x · sewcarlyx.com · outside the top 100k
- 5★2026-06-03
Works amazing, very fast
Shattered Elegance Art · shatteredeleganceart.com · outside the top 100k
- 5★2026-06-03
Très facile à utiliser
Fematshop · www.fematshop.fr · outside the top 100k
- 5★2026-06-03
definitely download this app, works perfect
Grey Soul™ Coffee Roasters · greysoul.coffee · outside the top 100k
- 5★2026-06-03
sehr intuitiv - sehr angenehm - die anzeige von welcher seite - die anzeige des Warenkorbinhalts haben für die Kommunikation ein bombenmehrwert. Dies alles ist in den meisten chatbots nicht möglich.
Badheizkoerper · badheizkoerper.shop · outside the top 100k
- 1★2026-06-02
underdeveloped
Barreletics · barreletics.com · top 100k store
- 5★2026-06-02
Great app with simple and effective integration
Cyclinic · cyclinic.com.au · top 100k store
- 5★2026-06-02
We love this app because we can assign chats and we are in control of what the ai suggests.
Sun of Japan · www.sunofjapan.com · top 100k store
- 5★2026-06-02
répond bien a l'appel, dés fois je reçois des messages en décaler l'aprés midi alors que la cliente nous a écrie le matin.
La Perle Rêvée · www.laperlerevee.com · outside the top 100k
- 5★2026-06-01
Valutazione molto positiva
Nadia Fabbroni Art Gallery · nadiafabbroniartgallery.it · outside the top 100k
- 5★2026-06-01
Vraiment une application utile en plus d'être gratuite
METSAWO · unranked store
- 4★2026-05-31
日本語圏の一部の環境において、文字変換確定のためのEnterキーでチャットが送信されてしまう問題があります。お客さんが困っています。改善お願いします。
よしりんノリちゃんのお魚ごはん · nori-chan.gateinc.jp · outside the top 100k
- 5★2026-05-29
É prática, gosto muito
AOfficina Esotérica · aofficinaesoterica.com · outside the top 100k
- 5★2026-05-28
Getting close to our customer, really gIreat app
Island Universe Hardware Inc. · www.islauniverse.com · outside the top 100k
- 5★2026-05-24
Good
Zafranat · zafranat.com · outside the top 100k
- 5★2026-05-22
It is a great tool to speak to customers quickly. Thanks
juanita plushie · juanitaplushie.shop · outside the top 100k