InsureShield & CommerceShield

Every review carries the store that wrote it and how big that store is, and 14 of them are complaints you can read in full.

• 1★2026-01-12

  This app and company just keeps getting worse. We have been having claims denied for no reason at all. Sometimes tracking clearly shows it was lost, sometimes it shows it was delivered and we have written affidavit from the customer that it was not, or was stolen. Sometimes even delivered to wrong address. In any case, they will find any reason they can to deny your claims. Customer support is not help at all and will essentially just forward your emails over to the same claims team that denied them. If you reach out to the claims adjusters, they simply tell you "this is staying closed". My last claim she flat out told me that USPS said the delivered it so it's denied. Ok, so why are you advertising that this protects against theft or packages that were misdelivered? In the month of December alone, we paid this company (UPS Capital, InsureShield, whatever they go by now), over $800, only for them to deny claims. To me, this is blatant fraud and honestly, we are considering legal action and may also have to talk to our bank about reversing that charge. It's not just these two claims, it's happened before and right now the cost does not justify the spotty coverage they are replying. Our recommendation, seek a different app. You won't be happy with this one (also, the shopify extension/app is extremely buggy and sometimes won't even show you transactions).

  Joco Records · outside the top 100k

  Link to this reviewVerify at sourcejocorecords.com

• 1★2024-10-01

  This app started off great. Unfortunately, over the past few months it has turned into hot garbage. The transactions won't even load no matter how many times I refresh the page. We're still getting charged for transactions, and we can't even see them at all. Shipments are being skipped over, allowing packages to not receive insurance coverage randomly. We're out several claims that were supposed to be covered automatically and can't be covered now because their system just skips covering random orders for no reason. Support used to be good as well. Unfortunately, when you send a support request. It takes about a week to get a reply and the person that replies can't even help you. They act as a go between between you and the actual tech support people, and it takes about a week each time for a response and the problem is not resolved ever. The app is completely broken, yet they will continue to charge you for transactions that you can't even see. And even when you could see them, they would just skip over random shipments, so when you go to file a claim, they don't have to pay because it doesn't show to be insured. You can't even dispute it with them because all you see is a charge on your credit card for the month of transactions, but you can't see if that transaction was even covered because the app is broken. I can no longer recommend this app.

  Conquest Auto Parts · outside the top 100k

  Link to this reviewVerify at sourceconquestauto.com

• 1★2024-08-29

  DON'T WASTE YOUR TIME!!! Customer support is AWFUL!!! I have reached out for a week now for assistance and no one is helping or getting back to me, the phone number listed to call is "disconnected". Very disappointed. I had high hopes for this app. Will be looking for another option.

  EmieJames · top 100k store

  Link to this reviewVerify at sourceemiejames.com

• 1★2024-08-02

  Had app for years talked to customer service today and was told they don't cover drop shippers? because shopify doesn't make the shipping labels don't know if new policy or what but have had on my stores 3 years now and just finding out .

  Role-Players · outside the top 100k

  Link to this reviewVerify at sourcerole-players.shop

• 2★2024-05-08

  Was great for first couple of months. If you actually need to use the insurance (i.e. file claims) they will rapidly increase your rates with no warning. They also won't allow you to negotiate or bring down your rates once they do this. They will also charge insurance for full MSRP value on products, even if the customer received a discount, or the item was on sale at the time. There's a lot of work needed, but it worked well for us in the beginning.

  Horizon Motorsport · top 100k store

  Link to this reviewVerify at sourcehorizonmotorsport.com

• 1★2024-05-05

  I would not recommend this app at all. After using it for 7 months and only submitted 5 claims, they've decided to change my policy and told me that they were going to deduct $50 from every claim refund on top of what they're already charging me and my customers. The most absurd thing I've heard. But luckily, there's plenty of fish in the sea so I found me a much better app on the app store that doesn't have these ridiculous terms. Keep looking, there are way better apps out there than Insure Shield.

  Exquisite Designs Home Décor · outside the top 100k

  Link to this reviewVerify at sourceexquisitedesignshomedecor.com

• 5★2024-05-02

  The entire team and process is very professional and has helped us cover damage and losses - both of which insurance directly filed with carriers would often not pay out. No issues, just a couple of small bumps with the app but it has since gotten better!

  LOZURI · unranked store

  Link to this reviewVerify at source

• 5★2024-04-20

  muy buena y muy rapida la resolucion de casos de reclamos, Fue muy buena decision de nuestra compañia tomar la cobertura de seguro de envios. gracias por atencion. Mil veces recomendado

  AAA Craft Wire · outside the top 100k

  Link to this reviewVerify at sourcewww.aaacraftwire.com

• 5★2024-04-18

  Absolutely love using this app, it's so easy to use and customer support is top notch. Thank you very much.

  Charmboxmen · unranked store

  Link to this reviewVerify at source

• 5★2024-04-15

  A solid 5 stars, really good insurance for our orders, it's been around 2months we are using this and also the customer support is great they reply with a day or so

  Olfactoryfactoryllc · outside the top 100k

  Link to this reviewVerify at sourcewww.olfactoryfactoryllc.com

Read all 62 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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