Interakt ‑ Sell on WhatsApp · Store management
Every review we hold for Interakt ‑ Sell on WhatsApp, quoted in full, with the store that wrote it.
Bigger stores rate Interakt ‑ Sell on WhatsApp at least as well as the crowd does. The store behind each review is the part the App Store never shows.
78 reviews pulled · 14 carry a rating and no text · 60 long enough to quote · 2025-09-30 to 2026-08-25
Every review we hold, newest first
**Outstanding WhatsApp automation tool with top-notch support!** Interakt has been a complete game-changer for streamlining our Shopify store's customer communication and sales workflows. The automated WhatsApp campaigns, abandoned cart recovery, and COD confirmation features work seamlessly and have noticeably boosted our conversion rates. The mobile app makes customer chats effortless to manage on the go, and the support team is prompt, knowledgeable, and always ready to help. Highly recommended for any e-commerce brand looking to scale!
The Handlooms · thehandlooms.com · outside the top 100k
Very useful and easy to work around
Urban den.in · urban-den.in · outside the top 100k
We have had a wonderful experience with the Interakt support team. Great app to keep your existing customers connected
boonbabies · boonbabies.com · outside the top 100k
good app help for my business
Bhikkilals · www.bhikkilals.com · outside the top 100k
Great app with seamless Shopify integration and excellent WhatsApp automation. Easy to use, and the support team is always helpful. Highly recommended!
One Performance Nutrition · oneperformancenutrition.com · outside the top 100k
The campaign setup was easy, the team helped promptly. Very good support.
Floranza Fashion · www.floranzafashion.com · outside the top 100k
Good Support for automation
Flamingo Health · www.flamingohealth.com · outside the top 100k
We have had a wonderful experience with the Interakt support team. We have been using the Interakt WhatsApp API system for more than 3 years, and it has helped us increase our WhatsApp inquiries and boost our sales. The application is very helpful for our business, especially because the mobile app is available, which makes it easy for us to chat anytime. The customer support team is excellent. Whenever we face any issue, we just drop an email and the team gives quick support. A special thanks to Nishant Arora for the Google Meet training and support. The training was very helpful and made it easy for us to learn and understand everything clearly. Thank you, Interakt team, for your great support. We only have one small request: please update the Interakt dashboard with a newer and faster UI. This is just our opinion. Overall, we are very happy with Interakt and truly appreciate your service.
Stanwells Kids · stanwellskids.in · outside the top 100k
I honest suggestions don't use this app. totally worthless. poor customer support. charge you high price you will find better alternative then this Rude customer support, high subscription rates, no quality app
Flexshop · flexshope.com · outside the top 100k
Thankyou Interakt team for helping us in customized flow.
NAMS Luxury Wellness · namsluxurywellness.com · outside the top 100k
thank you much for help and setting up the automations.
HYARA · hyara.in · outside the top 100k
fab Experience, very co-ordinative and supportive team, Must go with Interakt.
COSDERMA · cosdermastore.com · outside the top 100k
Interakt is a powerful and easy-to-use platform for WhatsApp marketing and customer communication. It simplifies automation, improves engagement, and helps boost conversions with targeted campaigns. A great tool for scaling business communication efficiently.
Royal Collection Store · royalcollectionstore.in · outside the top 100k
As they promised the service is not given you have to all self explore
True Food Store · truefoodstore.com · outside the top 100k
Nice Platform for Order notifications. Support also very good
T2G Shopping - Directly From Manufacturer · unranked store
best
SapMotors · www.sapmotors.com · outside the top 100k
Did not get the required support from Interakt's team.
O'LYN Premium Outfit · olyn.in · outside the top 100k
Excellent
TheBTclub · www.thebtclub.com · outside the top 100k
Its an good app for sending bulk messages and utility messages.
Wearhousewolves · wearhousewolves.in · outside the top 100k
Title: Interakt Review: Be Careful with Free Trial, Pricing & Onboarding (Important for Shopify & Razorpay Users) Review: This is an honest Interakt review based on my real onboarding experience, especially for founders using Shopify, Razorpay, or WhatsApp automation tools. One of the main reasons I chose Interakt was because it is available within trusted ecosystems like Shopify and Razorpay. Naturally, this builds a strong expectation of transparent pricing, clear billing, and reliable onboarding. Interakt Free Trial & Pricing — Important Clarification During onboarding, Interakt highlights: 14-day free trial Around ₹400 worth of free credits At first glance, this creates the impression that the platform can be used freely during the trial period. However, based on my experience: The credits may be free But the plan itself (e.g., Growth plan) may still be chargeable immediately This is a very important distinction. The difference between: Free credits Free plan usage is not always clearly emphasized during assisted onboarding. Interakt Onboarding Experience During the onboarding call: The team guided me through setup Helped select a plan Encouraged moving forward quickly However, it was not clearly and explicitly stated that: The selected plan was not part of the free trial Charges would apply immediately Because the onboarding was assisted, I relied on that process and assumed I was still within the trial phase. Key Issue: Perception vs Reality To be fair: The pricing information may exist within the platform The structure is technically defined However, the combination of “free trial messaging” + assisted onboarding + plan selection flow can create a different perception at the moment of decision-making. This is where confusion can happen. Advice for Future Interakt Users If you are considering Interakt for: WhatsApp automation Shopify integration Razorpay integration Please make sure you: ✔ Confirm these things clearly: Is the selected plan part of the free trial? When exactly will billing start? What is included in “free credits”? ✔ Best practices: Get everything in writing (email or dashboard) Do not rely only on onboarding calls Ask explicitly: “Will I be charged immediately for this plan?” Final Thoughts This review is not to make any legal allegation. However, it is important to understand that: User perception during onboarding can differ from actual billing structure Especially when: Free trial messaging is present Credits are shown Setup is guided via calls Being aware of this distinction can help you make a more informed decision. Summary (Quick Take) Interakt platform: Useful for WhatsApp automation Pricing clarity: Needs careful attention Free trial: Limited to specific plans Credits ≠ Free plan usage Recommendation: Verify everything before proceeding
Thrift Wallet · thriftwallet.in · outside the top 100k
Very Nice Experience
TatvaPatch · unranked store
Extremely disappointing experience with Interakt. Our WhatsApp marketing automations suddenly stopped working because our subscription was automatically deactivated without any warning, even though we were already on a paid Growth plan (~$41). To make matters worse, the platform then showed two different subscriptions on the same account: Growth Plan under Sell on WhatsApp Starter Plan under WhatsApp Marketing Because the marketing channel had stopped functioning entirely, we were forced to subscribe again just to restore basic functionality, meaning we are now being double billed for something that should be a single service. We raised a support ticket immediately. It has now been several days with no resolution. The only response we received was: "We are checking internally." Meanwhile: Our automations stopped working Our WhatsApp marketing campaigns were disrupted Our billing is incorrect And there is no urgency from the support team For a platform that positions itself as a critical business tool, this level of support is unacceptable. When a company’s marketing infrastructure breaks, days of delay is not acceptable. If this issue is not resolved immediately and the billing corrected, we will be moving our business to another platform. Right now, based on this experience, I cannot recommend Interakt to any serious Shopify brand.
Organique · organique-2.myshopify.com · outside the top 100k
No support recieved to setup the app
Fabrics & More · fabricsandmore.co.in · outside the top 100k
Great experience working with the Interakt team. They are very helpful, responsive, and supportive whenever we need assistance. The team ensures issues are resolved quickly and guides us properly whenever required.
ROOKIES · rookiesjeans.com · top 100k store
Amazing support by interakt team
Kawaii · houseofkawaii.com · top 100k store
great hands on explaination of the problem that we face would highly recommend interakt
aindiancart · www.aindiancart.com · outside the top 100k
I cancelled my subscription on 10 January and removed my WhatsApp API number from the platform. Despite this, I was charged ₹3,200 again on 25 February. This billing occurred after cancellation and without any active service being used. Since then, I have been repeatedly following up for clarification and refund. The only response I receive is that “someone will get in touch,” but no one actually resolves the issue. Charging a customer after confirmed cancellation is unacceptable. Transparent billing and responsible customer support are basic expectations from any SaaS provider. I have documented all communication and billing proof. If this is not resolved promptly, I will be escalating the matter through the National Consumer Helpline and other appropriate legal channels. I hope the company resolves this responsibly. Until then, I advise other businesses to review billing terms very carefully and keep documentation of all cancellations. Everyone please beware before even installing this application. This is a scam going on for those who uninstall the application later on.
Bhakti Today · www.bhaktitoday.com · outside the top 100k
We were getting onboarded with them during which they told everything in our use case is possible but when we were doing actual setup their developer Harshit said "nothing can be done and dont onboard with us we dont care" so after making us wait for 7 days and saying yes your use can be done they wasted a lot of time of ours in discussion and their developer team is the worst, no support, very rude and they dont care if we or anyone as merchants are getting onboarded with them or not. They act like they are the only Whatsapp API provider in the market
Who Wore Whhat · www.whoworewhhat.com · outside the top 100k
i have been using Interakt for the last 4 months, Super effective for my D2C brands, great WISMO Awareness through its easy to make Templates recommended!
Alagini · alagini.in · outside the top 100k
Worst app to exist. There is no proper support in the start, why would someone pay Rs.1500 for one time training when we are literally paying for the subscription. Absolutely ridiculous and i do not recommend this app.
Tilassa · tilassa.com · outside the top 100k
Super helpful. Has a lot of features
Notta Sin Foods · www.nottasinfoods.com · outside the top 100k
As a Premium Subcription customer, this experience has been extremely disappointing. We reported a WhatsApp calling issue to the support team, and Ms. Namrata Salve generated a ticket for the same. As per the Premium support terms, all issues are supposed to be addressed and resolved within 24 hours. However, it has now been more than a week with no proper resolution. Despite repeated follow-ups, we keep receiving responses stating that the issue has been resolved — while the problem still remains exactly the same. There has been no concrete solution, no technical clarification, and no accountability. This is unacceptable for a service that claims priority support for Premium customers. Due to the lack of timely resolution and ineffective support handling, we are cancelling our subscription. Premium support should mean reliability and responsiveness — unfortunately, that has not been our experience.
Inayah Fashion · www.inayahfashion.com · outside the top 100k
I was surprised to discover that a new pricing policy was applied to my account despite the fact that I am an active annual subscriber who paid in full in advance. the new pricing should apply only to users who subscribe on or after a specific date, yet it was imposed on my existing subscription retroactively. I still have several months remaining on my current plan. My reasonable expectation — and standard consumer practice — is that pricing changes apply upon renewal, not during an active, prepaid subscription. Applying new terms mid‑contract undermines transparency and violates basic consumer‑protection principles. This is not a practice I have encountered with other subscription‑based services. Customers should be able to rely on the terms they agreed to at the time of purchase without concern that those terms will be altered unilaterally. Additionally, there is no clear assurance that after paying for another annual subscription, the price will not be increased again shortly afterward. This creates uncertainty and erodes trust. Presenting this situation as a “choice” is misleading, as the original agreement has already been paid for and should be honored in full. Fair pricing, contract stability, and respect for consumers are fundamental expectations.
shop-up.online · www.shop-up.online · outside the top 100k
It is very useful for managing customer queries. We can easily track all user details in one place. The support team is very good at resolving issues, and most of the features work well. However, some features are not available at the moment. I hope those options will be added in the future to make the app more flexible.
Radheflutes · www.radheflutes.com · outside the top 100k
Interakt app has been very useful for my business especially in sending automated messages to my customers. Apart from this, their support is very active and helpful in resolving any queries that I have. I would highly recommend Interakt app to anyone willing to automte their messaging.
EBS Krishi Bhandar · unranked store
We are currently using the Interakt Advanced Plan with workflows, and after some initial onboarding hiccups, the experience has become much smoother. The support team that helped us, namely, Tharini, Nishant, and Shubham — were knowledgeable, patient, and helpful throughout the process. We are optimistic that this platform will help automate customer interactions, reduce manual workload, and streamline our overall processes.
easymodakin · easymodak.in · outside the top 100k
Great Support and was quick to provide resolution
Sicsense · www.sicsense.in · outside the top 100k
Tharini was very helpful and almost all our queries were smoothly answered.
Gehna Jewellers · gehnajewellers.com · outside the top 100k
great app for shopify to build customer trust and send notifications. loved it
mamacleanin · mamaclean.in · outside the top 100k
Interakt, is a very nice platform for beginer ecommerce brands or even established ones. The UI in this platform is easy to understand an adapt.
LoveOfGir · unranked store
Interakt is a reliable tool that makes WhatsApp customer communication simple, fast, and easy to manage for growing businesses.
Modern Gifts · moderngifts.in · top 100k store
The Intreakt team works very efficiently. They helped me resolve many of my doubts and explained everything clearly. Their support was timely and very helpful. Overall, it was a great experience. Highly recommended
VINAMRIT · vinamrit.com · outside the top 100k
Very bad support. Cannot unlink my WhatsApp number in spite of repeated follow ups. They constantly call for no reason. Tried a test marketing message to 30 contacts. It sent to just 4 numbers out of 30.
RedOAK® · www.redoak.in · outside the top 100k
Very disappointing experience with Interakt. Our paid subscription was suddenly ended, despite being active on Shopify. As a result, all WhatsApp campaigns stopped, causing direct business and revenue loss. We have been continuously following up for the last 3 days, but there has been no proper support, no resolution, and no accountability from their team. Only generic responses, no action. For a business that depends on WhatsApp automation, this kind of downtime and lack of support is unacceptable. Paying customers should not be left stranded like this. Would not recommend Interakt to serious D2C businesses unless they improve support response time, escalation handling, and reliability. We are shifting to BotPenguine.
Jab Marji · jabmarji.com · outside the top 100k
Great experience using Interakt with Shopify. We faced a major issue, but the CSM team (Shubham Keni) stepped in quickly and resolved it efficiently. Really appreciate the support!
Navavedam Wellness · navavedamwellness.com · outside the top 100k
I would like to appreciate the Interakt team for their exceptional support and reliable WhatsApp API services. Their prompt assistance and smooth integration have truly helped streamline my business communication. The platform is user-friendly, efficient, and has contributed greatly to improving our customer engagement. Thank you, Interakt, for your consistent support and for helping us grow our business.
Roopkriti Collections · roopkriti.com · outside the top 100k
Interakt has been an amazing tool for managing our WhatsApp customer communication! The platform is super easy to use, and the automation features have helped us save so much time. I especially love the quick replies, broadcast options, and their customer support team is also very responsive and helpful whenever we need guidance. Overall, Interakt has really improved the way we connect with our customers. Highly recommended!
All Stop Trading New · unranked store
good service.
Orange Espresso · orangeespresso.in · outside the top 100k
The pathetic part is poor support team. Response is very very slow. Sometimes after lot of follow up, somebody replies that also for the shake of giving response, not to resolve any problem
Indrikaa · indrikaa.in · outside the top 100k
Best App for WhatsApp API.
Siddiqui's Olive Oil · unranked store
Thank You for being paticence and clearing my doubts.
Blush Mango · blushmango.com · outside the top 100k
I have just installed the app, yet to start using it, but the team helped me well to set up. Mr. Rajan helped me a lot to set it up and he made it easy for me. Thank you
Melange Care · melangecare.com · outside the top 100k
Once you take the plan, nobody will support you to set up the account. During taking payment , people will come and take the payment first via shopify subscription and do false commitment that their team will immediately contact us and set up the required things. But actually nothing happens like that. Its a cheating
sparkcolours · sparkcolours.in · outside the top 100k
I don't understand why I have to delete the WhatsApp Business account from my phone number in order to link it with you? What is the reason?
IVORYNN · ivorynn.com · outside the top 100k
They do work but according their own time. The support is so delay and not that on time. But as I say they work and help the merchants but not on time.
Komli Bonded Bra · unranked store
Really amazing service. Nice customer support. so helping and guiding.
VIALA · www.vialafashions.in · outside the top 100k
Honestly, one of the best platforms I’ve ever used! The support team is super fast in responding and explains everything clearly step by step. The platform itself is very easy to use and well organized — even for first-time users. It really helped us manage customer communication in a professional and seamless way, especially with automated WhatsApp messages I highly recommend it to anyone looking for a smart, reliable, and fast system that makes the customer experience much better.
Albayan Perfumes · albayanperfumes.com · outside the top 100k
the UI has become better and is intuitive for businesses and brands alike. would really recommend to give it a go.
Anantaya · www.anantayadecor.in · outside the top 100k
I connected Interakt to my shopify store 2 months back and my experience so far has been flawless. The interface is quite simple and easy to navigate and set up by myself and whenever i have any questions, the support team (Pranali Kamble) have been amazingly efficient in their help. The team has been patient and gone out of their way to explain features that I did not even realize that i needed. Thank you. Keep up the great work.
The Yarn Artisan Store · www.theyarnartisanstore.com · outside the top 100k
Interakt has been a game-changer for Tahiliya! It’s the most affordable and efficient WhatsApp marketing tool we’ve used. They’re always quick to launch new features matching top competitors. Plus, their customer support team is amazing — super responsive with fast replies and resolutions. Truly reliable and great value for money!
Tahiliya · tahiliya.com · outside the top 100k
Using Interakt has been a game changer for our business! It’s helped us communicate with our clients in a much more professional and organized way. The platform made it easy to manage conversations, follow up efficiently, and ultimately increase our sales. Highly recommended for any business looking to improve customer engagement and grow faster!
Akriti By Ritika · akritibyritika.com · outside the top 100k
Very bad service by the team and third class response from Harsheet Desai, will suggest you to go to wati or business on bot, as we will be shifting very soon. 10/10 not recommended as they don't care of the clients.
Bakeyy.com · bakeyy.com · top 100k store
Doesn't work and I'm trying to reach support and they do not reply. Not recommended.
Strips.bo · strips.bo · outside the top 100k
excellent platform for online marketing.
Jorsor · jorsor.com · outside the top 100k