Auglio Eyewear Virtual Try‑On · Selling products
Every review we hold for Auglio Eyewear Virtual Try‑On, quoted in full, with the store that wrote it.
Bigger stores rate Auglio Eyewear Virtual Try‑On at least as well as the crowd does. The store behind each review is the part the App Store never shows.
30 reviews pulled · 28 long enough to quote · 2016-03-13 to 2026-06-09
Every review we hold, newest first
Experiência extremamente decepcionante. Contratei o plano pago e o valor foi devidamente cobrado. Após várias horas em contato com o suporte da Shopify e da Auglio, a própria Shopify confirmou que o pagamento foi processado e recebido pela Auglio. Mesmo assim, a empresa se recusou a liberar meu acesso ao aplicativo e também não ofereceu reembolso. Fiquei sem acesso ao serviço pelo qual paguei e sem uma solução adequada após diversas tentativas de contato. Pela minha experiência, o suporte foi ineficiente e o problema não foi resolvido. Não recomendo este aplicativo.
4 OLHOS | ÓTICA · 4olhos.com · outside the top 100k
Very happy with the customer care and communication.
Paul Taylor Eyewear · paultaylor.com.au · outside the top 100k
GREAT!
ABC OPTICAL · abcoptic.com · outside the top 100k
Chephic
Optic Plus ME LLC · unranked store
On top of previous review, recently app was not working and they have no curtsy to respond. They walked us through the integration of product, we published the product and Try-on products are not visible. And when we raised concerns and reached customer support they end up deleting this app from our store, leaving us with losses for more than $10,000 which is reported to Shopify legal team and also to our law firm to serve them notice We Started using this app in 2021, and with some glitches in the beginning was okay as we were also learning and they were also improving, But when we decided to have more products we negotiated our price with them so we can get integration from them to save our time & can invest in something else, also we were committed that those files will be provided to us. POOR ATTITUDE & SERVICE 1 Their customer service by CCO is poor & now able to understand core issue with very poor attitude & communication! 2 CCO declined to keep the commitment made in writing with several excuses in several emails on record. Like they stop providing asset files "SEVERAL YEARS AGO" , whereas committed us in 2021 & another one if we requested an product to be integrated previously (which we requested and paid in 2022) they will do it, after providing them proof they declined to do so. POOR ACCOUNTING 3 Number were not matching with our published products every time we went through audit and their accounting system is very poor. 4 Products published will have Try-On disappeared, they will ask you do whole process again & again, we have done it 2 times. Means be prepare if you have more SKU then dedicate a person for auditing every 3 to 6 month and then provide them proofs. POOR MANAGEMENT 5 Their staff keep changing every 6 month we had been dealing with new manager with going through the whole process again and again. - Frustrating POOR RESPONSE 6 We agreed to certain price now they disagree for integration. (now we are okay with that as our staff agreed to do in my office but do need technical details which they are not providing) 7 Also they agreed to certain plan when they started this app & now they are looking for customer to pay current price without any prior updates. 6 We were told an dedicated manager will be there to account to manage and provide service A. Manager will keep changing B Product wont be integrated C If you raise a question they will disagree to same and now new is they can dedicate and manager was Surprise to me personally. I had my staff dedicated to this for 1 month in 2021 end and then we went through whole process, then same we went through in 2022 and same we provided them the proof. This time I am spending time myself and doing it already spent 5 days in a row and now counting as switching to another plugin will need time. If you are dealing with them make sure you have everything in writing & accounting is in perfection with them.
Ottika Canada · unranked store
Excellent service! They provide a high caliber product and the integration has been flawless. Use of the software is simple on both the back end and the front end. Highly recommend.
Sunglass Sanctuary · sunglasssanctuary.shop · outside the top 100k
Samuel was awesome to work with! He helped customize the app to fit my exact needs. The app is working flawlessly too! Highly recommend.
VIBE Eyewear & Apparel · unranked store
We’ve been using Auglio’s virtual try-on app on our website, and it’s been an absolute game-changer for our eyewear business. The app itself is incredibly intuitive, offering customers a seamless way to visualise how our frames look on them in real time. The level of precision and quality is outstanding, making it a perfect match for our handmade designs. What truly sets Auglio apart, however, is their exceptional customer care. From installation to ongoing support, their team has been attentive, knowledgeable, and quick to resolve any questions. It’s clear they’re as passionate about delivering a great experience as we are. If you’re considering adding a virtual try-on tool to your site, I can’t recommend Auglio enough. Their app has elevated our customer experience and continues to impress both us and our customers.
Banton Frameworks · www.bantonframeworks.co.uk · outside the top 100k
This app is exactly what I was looking for, great customer service, truly advanced with accurate PD measurements, its perfect and functions well
Liberated Eyewear, Inc. · www.liberatedeyewear.com · outside the top 100k
Auglio is a simple and practical platform. It simply increases the user's experience with the virtual trial, bringing greater confidence when choosing and also suggesting a significant increase in ROAS. The application is essential for our ecommerce.
Lahtref · lahtref.com.br · outside the top 100k
This app is working great with my store, even better with the latest upgrade, the automatic detection of the PD is great and gives a realstic size of the eyewear on the customer. I have had great feedback from many customers so far.
Peninsula Eyewear · www.peninsulaeyewear.com · outside the top 100k
If you want to add the ability to let customers try on glasses in your store, this app does exactly what you are looking for. Products and variants of products can all quickly be turned into 3D models, which you create simply by uploading PNGs. The support is fast, responsive and very helpful as well.
Tribu Eyewear · tribueyewear.co · outside the top 100k
Powerful technology, very great support team they were very helpful and kind specially Lenka... Thank you so Much
آيڤ | موقع آيڤ | آيڤ للنظارات الشمسية والطبية | آيڤ السعودية · unranked store
Support is great! I would have given 5 stars review but the analytics are really the weakness of this app. [EDIT] : They've improved the analytics recently, it's way better now good job. Support is still great and very helpful.
Horus X · us.horus-x.com · outside the top 100k
I conducted thorough research and this is the best app on offer on Shopify. Your potential shopper can make a fool proof & informed decision on their eyewear purchase by assessing their glasses purchase in real-time, rather than a static image. Jan provided excellent support throughout the entire set-up process.
Vanto · www.vanto.world · outside the top 100k
Great technology, great support, easy implementation, and affordable pricing! I don't know yet how much it will impact my store conversion, but I'm satisfied with this app.
Woodz · woodz.com.br · outside the top 100k
Apart from being expensive, it does not work on the Facebook browser. What's the use when most of your customers are being referred from Facebook & then it says that the camera is not supported on the Facebook browser. Even on Instagram browser loading gets stuck at 100% & the camera still doesn't open.
K EYE CO Online · unranked store
I've been looking for an app like this for about 8 months! If you're a Fashion brand in the eyewear industry you need to use these guys! App works really well Vladimir and the team had it up and live within 7days! I couldn't believe how responsive and how easy to deal with they where. As a guy who has worked in the software industry for 8+ years now, these guys gave me the best onboarding I have ever experienced. I couldn't recommend them more! To see it live on my site check out www.crann.co
CRANN · unranked store
Great app, works well and great support! We see these guys as a trusted partner of ours. Happy customer.
FreshForPandas · unranked store
This app is brilliant. Great value for money. It increases conversion. Customer service is quick and very helpful. Their technical team even upload your first 100 products for free. Absolutely would recommend.
Hemp Eyewear Store · unranked store
This app significantly increased our client's engagement with our products and conversion rate. When we needed help the customer care was really attentive and help us out. Would recommend :) (FYI our stores sells sunglasses)
ORIGEM | Bamboo Sunglasses · unranked store
Excellent customer service. They were very helpful in setting up the virtual mirror on my store. When there were little problems, they have been quick to correct them. I would highly recommend it!
I Love Optic · unranked store
Excellent customer service. They have helped me fast resolving the issue i Had on my store. I highly recommend Virtooul. Pictures of sunglasses are also great.
iGOshopping Store. · unranked store
Excellent customer service. The people behind this app were very helpful in setting up the virtual mirror on my store. When there were little problems, they have been quick to correct them. I would recommend highly
mosevic · mosevic.com · top 100k store
Had this for over a year now and is a vital part of our website. Its extremely easy to use and integrates well into our glasses website providing both static and real time 3D pictures for our customers. The support team are quick to respond and a pleasure to deal with. I would recommend to anyone considering this app!
JOIUSS™ · www.joiuss.com · outside the top 100k
Imported the 14 day trial of this app into a jewelry store. It set up and worked excellent. Definitely will give the customer a chance to see what it will look like on! After trying the other app in the store we will choose between one of the two. The upside to Magic mirror is it will do jewelry, apparel, accessories, lenses, and glasses, the other app it is only for jewelry. Great app guys I am sure it will only improve over time. It is definitely going to become something important as online shopping continues to rise!
Davidoff Swarovski · unranked store
it can not work.... sometimes work, sometimes can not work, it is so funny for an app,so terrible.....
Colossein Sunglasses Official · www.colosseinglasses.com · outside the top 100k
We use this app and love it...allowing our customer a try on feature is amazing and helps them to make an informed choice of product. The support from the support team has been exceptional!! They have accommodated every request that I have submitted...promptly and without question!! Both thumbs up on this app!!
Halo Optix · unranked store
You all are the worst company ever good product but extremely poor customer service you are charged $129 and they provide no service as far as installing and setting up the app that cost that much money and when I reached out for help I didn’t get any type of help so after you charge a person 129 you should be able to help them install this product for $129 I mean that’s just make senses you charge people and then you don’t provide the proper help for them to install this product So let me be very very clear everyone I haven’t been able to use this application for a full 24 hours but yet still I’ve been charged $129 they won’t refund me my money and they refused to help me set up the service that they charge me for worst company ever be warned Shopify community be warned if at all possible please stay away from this company they’re just literally two actions away from a full scam please be on alert community please I wish this app would be taken out of the community it’s taken down the respectability and integrity that we have all come to expect from dealing with the community of the other applications have no problem first off assisting you with installing their products but most importantly after they figure out there’s some type a problem there they have no problem refunding you your money but before that they help you and these app don’t cost nearly as much as this app but they provide better customer service which is backwards for the money you paid to this company they should be more than willing to help install the product that they made any company should be able to stand behind their product and provide A decent service for their product. Thank you for wasting my time thank you for wasting my money and thank you for misrepresenting this community.
TechKara 😍 · unranked store
It's a very poor app that doesn't work.
Shillcat · unranked store