Mailchimp Email SMS Marketing · Marketing and conversion
Every review we hold for Mailchimp Email SMS Marketing, quoted in full, with the store that wrote it.
Bigger stores rate Mailchimp Email SMS Marketing at least as well as the crowd does. The store behind each review is the part the App Store never shows.
400 reviews pulled · 36 carry a rating and no text · 340 long enough to quote · 2026-03-10 to 2026-08-21
Every review we hold, newest first
Lance was super helpful in answering my queries
sdca studio · unranked store
I want to thank Lance for providing exceptional support in resolving my recent synchronization issue. Her technical expertise, clear communication, and proactive approach made the troubleshooting process seamless :)
DutchShop Hong Kong · dutchshop.hk · outside the top 100k
Rheed was great
Lingerie Emma · lingerieemma.com · top 100k store
Thank you Seph, I had lots of questions and they couldn't be more helpful, and giving me some excellent advice and support. PLEASE DON'T PUBLISH STORE DETAILS WITH THIS REVIEW, MY STORE IT IS NOT READY
Trail Paws Adventures · unranked store
Integration is pretty seamless and easy to use. Happy with the level of customer support too, which was fast and pleasant. Paul on the live chat was of great help!
FALSEHIGH Store · unranked store
David is so amazing to resolve the issues we're having!!
Twelve Stone Art · twelvestoneart.com · outside the top 100k
Rhedd did an excellent job with a support chat. It turned out to be a very simple fix, he (she? i'm sorry i'm not familiar with that name) explored all the options and tested a variety of things to get to that stage. Very happy.
The Flash Centre · theflashcentre.com · top 100k store
Had some trouble connecting my Mailchimp account to Shopify so I used the chat and Sean helped me fix it! Super efficient service :)
Elena Najdovska · www.elenanajdovska.com · outside the top 100k
David from support has provided quick and efficient assistance - thank you!
Cambrook · unranked store
Mary was very helpful and she stayed in touch until making sure the integration between my shopify store and my maiclchimp account was successful
Tut Textile · tuttextile.com.au · outside the top 100k
The Mailchimp/shopify is an incredibly powerful tool for any businesses marketing efforts. It's easy to set up and support is very helpful.
Ice Chips · icechips.com · top 100k store
since installing mail chimp our subscribers have been falsely inflated with fraudulent orders so they can charge us more - as its charged by Subscriber.
Derwent Harps · www.cambrianharps.com · outside the top 100k
Sher and David were wonderful customer service! Very prompt and helpful. I talked to Sher on Mailchimp and David on Shopify. Together, they answered all my questions.
Beautiful Feet Books · bfbooks.com · top 100k store
Der Support von Cyrus war super. Äußerst hilfsbereit und hat sich Zeit genommen. Viele Wege vorgeschlagen, wie mein Anliegen gelöst werden kann.
PurePatches · purepatches-shop.com · outside the top 100k
Excellent customer service! Rhedd was extremely helpful in making sure our support queries were all answered and problems solved easily.
Rac n Roll Australia · racnroll.com.au · outside the top 100k
Marz was extremely helpful and patient and, helped resolve my issue quickly and efficiently. Highly recommend
Atijostore · atijostore.com · outside the top 100k
"Had a quick question for Mailchimp support, and Marz helped me out perfectly. Great service!"
Records on Vinyl · recordsonvinyl.nl · top 100k store
Suits all our needs for customer mailing lists and easy to use. Good support also on tap - Lance particularly helpful when I had a query on our plan
Salt Design Ibiza · www.saltdesignibiza.com · outside the top 100k
Sean helped me with quick and relevant information.Thank you for you help and assistance.
stepinstyle.us · stepinstyle.us · outside the top 100k
Sher was a great help with my Shopify integration.
Darden Smith · darden-smith-music-and-books.myshopify.com · outside the top 100k
Dean was very helpful and informative!
AFBookstore.com · www.afbookstore.com · outside the top 100k
I found Customer Support Representative, Nadz, extremely helpful and Patient in rectify my issue. Thanks Nadz
MACS Sip and Serve · macssipandserve.com · outside the top 100k
Thanks Rhedd for your excellent customer support whilst I navigated the double opt-inn and confirmation emails. Much appreciated!
Abbie L. Martin · abbielmartin.com · outside the top 100k
Rhedd provided excellent support (even though the chat dropped out multiple times on my end!) and ensured everything was done and connected properly before he left. Best customer service I've encountered in a long time. Loved dealing with Mailchimp.
Probiotic Foods · www.probioticfoods.com.au · outside the top 100k
CYRUS - MASSIVE HELP
Rayve London · rayvelondon.com · outside the top 100k
Paul was exceptionally helpful, informative, articulate, and patient as we worked through the issues of replicating contacts from Shopify to Mailchimp. Thank you!
AbellaSkinCare · www.abellaskincare.com · outside the top 100k
good support ,( troy)
KRISHNA'S SWETA JEWELLERY · krishnassweta.com · outside the top 100k
App didn't sync our first-time customers correctly but Troy from Mailchimp support was quick to have that fixed. Hope it will be stable from now on.
Tofubar · www.tofubar.de · outside the top 100k
Thanks to great support from DEAN my install is a success.
David Isbester · davidisbester.com · outside the top 100k
David was very helpful with helping me look into integration problems.
Acorn and Forest Artisan Collection · www.acornandforest.com · outside the top 100k
thanks Lori for the assistance
Bagside · bagside.com · outside the top 100k
Wow I can't believe how incredibly helpful it was to chat with an amazing support member, Cyrus. They saved me SO much time and spent so much time patiently answering all my questions. Amazing service!
Taylor Davis Store · store.taylordavisviolin.com · outside the top 100k
Nadz was helpful!
Bonham Gallery · bonhamgallery.com · outside the top 100k
Very much appreciated Seph´s support and attencion. He helped me a lot understanding my doubts and was so kind and proffessional
MASOLEA · www.masolea.com · outside the top 100k
Mary helped me work out a few bugs in our connection with shopify and Mailchimp. We had a theme update back in May and lost the SMS connection and needed to reconnect all of our cusotmers. She even went the extra mile to sync customer data on her end to make sure all the data went through on both sides so we can capture all the new customers we have obtained from the last big trades shows we did in June and July. She had excellent cusotmer service while I had other questions about the other services that Mailchimp has to offer and I plan to message them again to get the additional features added during business hours when I have more time. GREAT Job and always happy to work with Mailchimp team as they are always so helpful to fix issues.
Dazzling Paws · www.dazzlingpawsjewelry.com · outside the top 100k
Lance was very helpful and always followed up with the issue.
Level V Bakery · levelvbakery.com · outside the top 100k
Lori was so friendly and helpful. Thank you!
KashmirVIII · kashmirviii.com · outside the top 100k
I contacted customer service as I needed some help with my automation and Shopify integration and I was pleasantly surprised. DEAN was very helpful and helped me to solve the problem in a couple of minutes !
Skin Cartography · skincartography.com · outside the top 100k
am facut o greseala si acum astep remedierea problemei cu ajutorul echipe i seph ma ajuta , multumesc pentru intelegere
Miledy Naturals · miledy.ro · outside the top 100k
Cyrus solved my query in no time!! Thank you for the excellent support.
Duck Duck Goose · shopduckduckgoose.com · top 100k store
Great help from CS through my integration. Timely support by David !
sweap_sg_estore · checkoutstore.suntorywellness.com.sg · outside the top 100k
CYRUS is top! Very well assisted. thanks
Ventus · nextscent.com · outside the top 100k
Trying to solve the integration issues between Shopify and Mailchimp, customer service advisor, Rhedd is very friendly actively helping to solve step by step.
REVELOT · www.revelot.com · top 100k store
Works fine out of the box. The only thing i had troubles with is with the combination of the shopify standard newsletter signup form and editing or adding tags, to create the mailchimp automation flow i want. The Support of Nadz was very helpful to explore different ways to find a solution.
Baron de Sel · barondesel.com · outside the top 100k
I had a great experience with Mailchimp Customer Support, especially with SEPH. They were incredibly helpful, patient, and genuinely committed to solving my issue. We actually got disconnected during our chat, but instead of leaving it there, SEPH followed up, got back to me, and continued investigating until we found the root of the problem. It's rare to come across support that is so proactive and dedicated. I really appreciated the excellent communication and the effort they put into making sure my issue was fully resolved. Thank you, SEPH, for the outstanding support!
LuLuLa Cosmetics · lulula.gr · outside the top 100k
Great experience with Mailchimp support. Cyrus was very helpful, responsive, and made the process easy to understand. Thank you for the excellent assistance.
BeeVitamins · www.beevitamins.com.au · outside the top 100k
The help is excellent. Lori was an incredible help. She was very patient, and professional.
Warbler Hearing · warblerhearing.com · outside the top 100k
wonderful! thank you for having Rhedd on your team!
nature+nurture · naturenurture.shop · top 100k store
Tuve una experiencia muy buena con el servicio de atención al cliente de Mailchimp. Cyrus fue muy amable, rápido y resolvió mis dudas con claridad y eficiencia. Gracias a su apoyo pude continuar con la configuración de mi cuenta sin problemas. Muy recomendable.
LUXEN · theluxen.com · outside the top 100k
The AP itself is fine, but it's the support service that stands out. CYRUS was a great help directing me to where my issue was and offering help to sort it out and get everything working as we needed.
GreenIT · greenit.ie · outside the top 100k
I have a problem with authenticating domain and set up default sender email address, and Nadz guide me step by step to check and make sure everything is great going forward on our campaigns and automations. Thank you Nadz!
The Giving · the-giving.com · outside the top 100k
Rhedd was very helpfull and so pacience with me.Thank you!
Pattersons Boutique · www.pattersonsboutique.co.nz · outside the top 100k
Lori was spectacular. Answered all of my questions and was more than happy to talk me through every step.
Mae Blue Hill · www.maebluehill.com · outside the top 100k
Cyrus was extremely helpful! I came into the conversation completely clueless about the topic and by the end I had a much better understanding of everything. They were patient and knowledgeable about the topics and explained things clearly. I got so much out of our conversation. Thank you Cyrus for the excellent support! I appreciate you.
L'Occitane Bulgaria · bg.loccitane.com · outside the top 100k
10/10 Seph was amazing with helping me with reconnecting my Mailchimp and Shopify account. Seph was helpful through out through the chat with us and through email. Thank you Seph!!!
Tilsatec · www.tilsatec-na.com · outside the top 100k
Excellent customer support, when we had issues with initial integration Cyrus from the team helped us set it up every step of the way so that there was no longer any problems!
Fluke Jewellery · www.flukejewellery.com · outside the top 100k
Lance was great help in finding out if my Shopify integration worked properly. He was very knowledgeable.
Mango Furniture Inc · mangofurnitureinc.com · outside the top 100k
MARY The agent was helpful, supportive, and addressed all of my questions clearly.
weareready.my · weareready.my · outside the top 100k
Lori helped me with a timing issue. I wanted to delay the start of the popup on my store. So far, so good. Seems to be working well at the moment. And Mary also helped me another time with deleting a tag I could not remove on my own!!!
Lily-Lark · www.lily-lark.com · outside the top 100k
Special thanks to Rhedd for the outstanding support! Rhedd was extremely patient, professional, and helpful throughout the entire process. He took the time to investigate our account, clearly explained why we couldn't recover it, and provided the best solution based on our situation. He also confirmed that our Shopify contacts would automatically sync to a new Mailchimp account, which gave us peace of mind knowing we wouldn't lose our subscriber list. Thank you, Rhedd, for your excellent customer service, clear communication, and willingness to help. It was a great support experience!
Ciclópolis · www.ciclopolis.mx · outside the top 100k
Mary was SO helpful! the most help i've gotten so far with any online chat service, clear and easy troubleshooting with step by step guides. Helped me with an issue i've not been able to resolve for months. Thank you so much Mary!! Will definitely lean on this support again if needed. highly recommended!
Corner Surf Shop · cornersurf.com.au · outside the top 100k
I was struggling with some of the smarter content in the newsletter, which required some work between API integrations. CYRUS helped me throughout the process, and even stuck around for the testing process. Great help! Thank again CYRUS
VinoQ · vinoq.wine · outside the top 100k
SEPH is doing great. I'm not happy about the app.
Si-Ki Garn · sikigarn.dk · outside the top 100k
Dean did a great job making sure I not only figured out what I was trying to do, but taught me to be efficient scrolling around the site with out guidance. went above and beyond, truly.
Born 4 This · born4thisny.com · outside the top 100k
Sher was fantastic and incredibly helpful. She solved all my issues. Highly recommend!
Homegrown Foods Ltd · homegrownfoods.ca · outside the top 100k
good app, Great app support, thanks Seph listening my queries and response quickly
Athlekt · www.athlekt.com · outside the top 100k
Seph was very helpful.
Brentwood Disposal · www.brentwood-disposal.com · outside the top 100k
Cyrus was super helpful, stayed with me the whole time and reassured me when I was very frustrated.
CareshiaEsperanza · unranked store
The customer support is very responsive. LORI was very helpful.
Barrington · www.barringtongifts.com · top 100k store
Marz is an absolute hero. Thank you for all your patience. Had the best experience everrrr. <3
TONA SWOBODA · tonaswoboda.com · outside the top 100k
Great Shopify integration and powerful features. We experienced a synchronization issue with new Shopify newsletter subscribers, but Cyrus was incredibly helpful throughout the entire process. He quickly investigated the issue, kept us informed at every step, triggered a backend resync, and made sure everything was working correctly. Excellent customer support. Thank you, Cyrus!
Olympia Le-Tan® (OLT) · olympialetan.com · top 100k store
Troy was extremely helpful and knowledgeable, thanks
Cimmermann · cimmermann.uk · top 100k store
Lori helped me troubleshoot an issue with the MC-Shopify Integration. Lori Gets FIVE STARS. MailChimp does not get 5 stars because there are way too many issues that are pain points.
High 5 Adventure Learning Center · store.high5adventure.org · outside the top 100k
My customer support executive Dean was really helpful and help me solve my issue with no problem.
ER Bradley's Saloon | West Palm Waterfront Restaurant · erbradleys.com · top 10k store
Paul assisted me today; he was friendly, asked questions, patient, eased my worries snd solved my msilchimp to shopify syncing issues. Job well done. Thanks Paul!
Marté Egele · www.marteegele.com · outside the top 100k
SUPER ENTREGADO Y AMABLE
magrocardona.com · magrocardona.com · outside the top 100k
Great customer service and support. Cyrus was very helpful, patient and professional throughout the process. He clearly explained the situation, followed up promptly and made sure my issue was handled properly. I really appreciate his assistance and would be happy to recommend the service.
Tapo's Official UK Store · uk.store.tapo.com · outside the top 100k
Sean was great. Very knowledgeable and walk me thru my issue very quickly. Highly recommend
Speedgear · speedgear.com · top 100k store
Dean was great and helped with all the issues we had.
Flomotion · flomotion.com · top 100k store
Set up is straight forward and the support for integration was top notch, JOANNE was a huge help!
Squanch Games · unranked store
Nadz was a great help, very patient and knowledgable! She did a great job of thinking outside the box on what the issue ended up being! J
My SuperHero Tees · mysuperherotees.com · outside the top 100k
Paul was able to quickly respond to my inquiry and was able to help troubleshoot and resolve my issue.
Payday For Life | Princess Margaret Cancer Foundation · pmcfpayday.ca · outside the top 100k
Customer service rep Sher was very thorough. I had many, many questions and she was prompt with her research and answers.
Advanced Affordable Hearing, LLC · advancedhearing.com · top 100k store
David really helped solve the issue I was facing immediately. Amazing service.
Fuelled · fuelled.in · outside the top 100k
Marz was remarkably patient as he helped me create a new email flow and template - and integrate it into my Shopify website. I truly couldnt have done it without him!
Lazy Mans Way Success Shop · thelazymanshop.com · outside the top 100k
Amazing support from Lance - all of my questions were answered very clearly and Lance walked me through everything step by step.
Louise Kennedy · www.louisekennedy.com · outside the top 100k
David was amazing in guiding me step by step to resolve my issue. He's knowledgeable and very patient and his guidance is very clear so it made it very easy for me to navigate across the apps and platforms that I needed to work on.
The Soul Vine · thesoulvine.com · outside the top 100k
Response from Troy was very helpful and fast.
Middle Earth Yoga · middle-earth.yoga · outside the top 100k
Dean was great, helped me so quickly and easily resolved my issue.
Manhattan Saddlery · manhattansaddlery.com · top 100k store
very helpful and very quick - highly recommend the assistance of Juvvy
RAW by RAW · rawbyraw.com · outside the top 100k
I received wonderful and excellent service from Marz whilst trying to sort my login details. Marz is very efficient and kept be informed every step, whilst sorting things in the back office. Thank you Marz, really appreciate it. Lance, thank you too so very much for your very helpful and professional assistance this morning. You helped me with everything we needed to sort for this phase of the setup. And assisted with very helpful guidelines as well. Thank you Lance, much appreciated.
Naked Ape · www.nakedapeofficial.com · outside the top 100k
Seph from CS was SO helpful in resolving my integration issue!
Starmark · starmarkcp.com · top 100k store
We have been using Mailchimp since starting the business and it has helped us greatly with marketing and newsletters. The Shopify integration was super easy to set up and when we did need help Cyrus on the support team got us sorted straight away. Highly recommend.
The Island Spirit Whisky Shop · www.islandspiritwhisky.com · outside the top 100k
I had an excellent experience with the Mailchimp app support team through Shopify. David went above and beyond to help me troubleshoot a syncing error that had been causing issues. He was patient, knowledgeable, and took the time to walk me through the problem until we found a solution. His expertise and guidance made the entire process much less stressful. What really stood out was that David also took the time to ask for my feedback and whether there were any updates or improvements I'd like to see in the app. That showed me the team genuinely cares about listening to customers and continuously improving the user experience. When our chat was unexpectedly disconnected, Mary quickly stepped in and reconnected us so we could continue without missing a beat. I really appreciated the seamless support and teamwork. Thank you, David and Mary, for the outstanding customer service. It's reassuring to know there's such a dedicated team behind the Mailchimp app that truly values its customers and is committed to making the experience even better.
Black Swan Boutique · blackswanboutique.com · outside the top 100k
Customer support by Cyrus was very professional and helpful.
lotus-watches · unranked store
Cyrus was so helpful! I loved that the pop up chat box appeared automatically and help was given right away. Amazing customer service. Calm and kind and clear. I really felt like he went above and beyond to follow up via email with multiple potential full solutions after we were disconnected. Really the best customer service ever, Mailchimp is so good!!
Feather & Bone · featherandbone.com.hk · top 100k store
Dean did a great job supporting me through live chat on the MailChimp <> Shopify app. We uncovered a bug that's need further escalation to development, and he did a great job setting expectations on next steps and gathering all of the details needed to escalate. Hopefully the dev team can come through swiftly with a solution, but great work from Dean either way!
Tenstorrent · unranked store
Lance did a great job helping me solve a few issues! Quick, easy to understand and very patient!
Doodle Pad Designs · www.doodlepaddesigns.com · outside the top 100k
Lance was great. He helped me solve my problem.
Sima Navon · www.navonnaturals.com · outside the top 100k
Great customer service from Sean when having an issue with tag syncing.
McCalls Highlandwear · www.mccalls.co.uk · top 100k store
Sean was very helpful and thorough. Thanks!
Guyology Labs · guyologylabs.com · outside the top 100k
Had a very pleasant conversation with Nadz from the Integration Support Team. She patiently assisted me with my concern, provided clear guidance, and reassured me throughout the process. Her support was greatly appreciated.
Nature's Kin · www.natureskin.biz · outside the top 100k
Thank you MARY for the great customer service!
Meatsmith · meatsmith.com.au · top 100k store
There's always something new to learn with Mailchimp, and having knowledgeable support makes all the difference. Special thanks to Seph for the excellent help today. Highly recommended!
Sophia Brand Gull & Sølv · sophiabrand.no · outside the top 100k
fast and clear answer, Mary was very helpful and pleasant to talk to
craftysupply · crafty.supply · outside the top 100k
Lori was most amazing! Friendly and kind. Patient, diligent, and doggedly persistent in staying till we fixed the problem, which was VERY complicated. Kudos, and thank you, Lori!
Skyboy Photos · skyboyphotos.com · outside the top 100k
Paul from customer support was extremely helpful with getting my issue escalated to a developer.
Marigold & Marie · www.marigoldandmarie.com · outside the top 100k
As usual Paul was helpful. However, this time round, he made it more challenging but I enjoyed the session as it helps me to figure out things on my own as well. Thanks Paul.
HVASNACK · hvasnack.com · outside the top 100k
great help!
Spokane Conservation District · spokanecd.org · top 100k store
The support (Lance) is very helpful
Ankh MedSpa · ankhmedspa.com · outside the top 100k
Working the app was a little tricky as there were some integration issues, however Sean in support was brilliant - 5 full stars to him!
SILVAN · silvan.co.za · outside the top 100k
Mary was super nice, fast and gave examples to help me with my issues. Thanks bunches!
OiishiOrganics · oiishiorganics.shop · outside the top 100k
Mary was incredibly helpful in assisting me with our Shopify and Mailchimp integration. She guided me through the setup clearly, answered all my questions patiently, and made the whole process much smoother. Really appreciate her support and professionalism.
YALLAWORLD · www.yallaworldx.com · top 100k store
Jean was exceptional helping me to get my old Mailchimp account back online with my Shopify site. Courteous, friendly and professional. More support personnel should use Jean as a role model. This is how you keep and attract new customers. Thank you Jean, Mike
Michael Malta Studio LLC · michaelmaltastudio.com · outside the top 100k
Dean helped me solve my problem on this chat and got my apps syncing!
Friends of the Yampa Store · unranked store
Easy installation although a bug of some sort prevented embedding app into Shopify theme initially. Lance with support was super helpful in working through this and issue was resolved same-day. Too early to evaluate the plugin as we just installed it but appreciate the help getting over the hurdle.
Swans Island Company · swansislandcompany.com · top 100k store
Just finished a support session via chat and email with Cyrus after discovering a weird technical issue on our website that prevented us from seeing the app embed switch. Cyrus summoned his developer and backend team to look at the issue. They found the problem, fixed it, and got us back on our feet with Mailchimp. Never had a support person so dedicated to an issue like that. Thank you!!!!!!
Yoga Junkies · www.yogajunkies.com · outside the top 100k
lance was very patient and keen to solve the problem
Utology Designs · www.utology.co.uk · outside the top 100k
Received good support from Marz, thank you.
ArtMexico · www.artmexico.co.uk · top 100k store
David was SO helpful and so quick to provide solutions to my problems!
Hocsocx Inc · hocsocx.com · top 100k store
My support today from Marz was really helpful, I had quite a few complex problems which needed to be sorted asap and he was very polite and patient and helped me fix all of them even although it was very late in the evening. I really appreciate the help and support I received.
La Residence Interiors · www.laresidenceinteriors.co.uk · outside the top 100k
Excellent service thanks!
Bauus - Made by us · bauus.com · outside the top 100k
I was struggling with a few issues so I opened the customer support chat available on the app. Lance assisted me with the issues and we trouble shooted two things successfully. He was quick in giving me feedback and broke down the steps for me clearly and effectively. I am very satisfied with the platform and particularly the service provided.
Karoo Classics · www.karooclassics.com · outside the top 100k
Rhedd was super helpful!
The Sacral Moon · thesacralmoon.com · outside the top 100k
Great app support provided by Cyrus! Thank you!
Slowly Slowly · shopslowlyslowly.ca · outside the top 100k
Easy to use and great support with anything that was not clear. Troy was very helpful and followed up my query to make sure it was resolved. Thank you!
GWF Nutrition · www.gwfnutrition.com · outside the top 100k
Sher was really helpful in helping to troubleshoot a syncing issue (user-error). The app is also really quite straightforward and well made. Thanks again Sher, appreciate your being so attentive and sticking around til it was sorted!
OpenGround · openground.com.au · outside the top 100k
She was incredibly helpful and took the time to really work through my integration problems with me.
Siesta Crafts · unranked store
Thanks to Dean for his support today helping me get my Mailchimp account linked properly to my Shopify account. He was very helpful in answering my questions.
Rosie Hay Ceramics · www.rosiehayceramics.co.uk · outside the top 100k
Nadz was friendly and attentive, easy going, smooth to make all my issues I had to lead to the solution. Thank you!
ONENESS IN LOVE INC. · oneness-in-love.myshopify.com · outside the top 100k
Thank you, Rehdd :)
STCG · s-tcg.com · outside the top 100k
Lance did a amazing job understanding my issue, asked relevant questions and gave clear instructions to resolve the issue. Great service, we are a very happy customer!
Toolcraft South Africa · www.toolcraft.co.za · outside the top 100k
MARZ was very helpful in resolving my issue with pop up forms.
Ever After - Coffee, Tea, Connection · everaftercafe.com · outside the top 100k
Cyrus, is very professional, fast and accurate. Our problem with our campaign has been solved in no time. Great job and support.
PURE CBD · purecbd.be · outside the top 100k
Joanne was one of the most helpful IT assistance i have ever interacted with. They gave clear instructions and went above and beyond to resolve my issue. five stars all the way!!
My Store · unranked store
SEPH was very kind and helpful. She explained the issue clearly and helped me understand the best way to set it up. However, it is inconvenient that customer tags added in Mailchimp do not sync back to Shopify. Please take note of this for future improvement. Thank you for the great support!
Orné de Feuilles · www.ornedefeuilles.com · outside the top 100k
Great customer Support. Jean was very helpful in explaining how to solve a technical issue I'd been trying to solve myself for months. On the whole, mailchimp has been essential in bringing in revenue for my business
med4uie · medical4u.ie · outside the top 100k
Rhedd was exceptional! Really helped me with Mailchimp & Shopify's integration
Burl By Design Picture Framing · www.burlbydesign.com.au · outside the top 100k
Seph è stato veramente molto gentile!!! GRAZIE MILLE SEPH!
Recreate · www.recreateshop.com · outside the top 100k
Der Support via Chat und später über E-Mail hat wunderbar funktioniert. Gut gemacht Rhedd.
Laufcampus · laufcampus.com · outside the top 100k
My support agent Lance was quick to answer and investigate my concerns. He understood the issue I was facing, asked the right questions to understand it better, and provided a step by step guide on how I can solve it.
Unbount · unbount.com · outside the top 100k
THank you they made it fast and easy and fully suportedme chnaging my audience formy shop
Mary Fulton Fit · maryfultonfit.shop · outside the top 100k
Had some audience issues causing automations to not send. Juvy was able to identify the issue, walk me through how to fix it, and voila! it was fixed.
Third Window Brewing Company · thirdwindowbrewing.com · top 100k store
The integration has worked really well for us, and the Support team has been perfect. I spoke with CYRUS and they were able to guide me through my initial question (checking connections were working) and then help guide me through some more complicated subjects. They were patient and insightful the whole way through, an invaluable help to getting my forms all working and connected when I wasn't sure. Fabulous!!
CLINUVEL · www.cyacelle.com · outside the top 100k
Very helpful with step by step guidance!
Play & Learn by Healing Voices · playandlearnhealingvoices.com · outside the top 100k
MARZ in service made everything easy! the proces was light in general
Tienda Foca Madre · www.focamadre.com · outside the top 100k
Fantastic support from Lance with my queries, thanks you very much!
Rachel Peters Ceramics · rachelpetersceramics.co.uk · outside the top 100k
misleading advertising, there is no free plan, only free trial
UGLY DUCKS · uglyducks.pl · outside the top 100k
Jean helped me do the task i needed to complete
sarahrayshop · sarahrayshop.co.uk · outside the top 100k
This app is great! Everything syncs up perfectly! Would highly recommend. I had help today from Seph, who was very professional, friendly and quicly resolved issues i had syncing subscribers to a list. I was very impressed with the entire process and Seph's knowledge.
Montauk · montaukstyle.com · outside the top 100k
Sher, nice person. It took too long, approx an hour but she was nice
SpaJuiceBar · sogopure.com · top 100k store
Mary was super helpful and took care of all my questions :)
Outré Gallery · www.outregallery.com · top 100k store
Nadz was wonderful! Thank you!
Foundations Kids · foundationskids.com · outside the top 100k
Rhedd was great help
Earthfood · yourearthfood.com.au · outside the top 100k
Just setting up now, so not explored all the features yet - but the help desk team have been amazing, really helpful and patient! Got disconnected at one point and it was easy to transfer back to my amazing guide Rhedd!
Bango Jango Homewares · bangojango.au · outside the top 100k
Seph helped me out, installing and removing any issues I had while doing so. She patiently guided me through all the steps and following up whenever need it. I wish anyone for a chat support like her! Thank you so much!
SOHAM · sohamsoiam.be · outside the top 100k
Marz was extremely patient and knowledgeable. I haven’t used Mailchimp in years so I was a bit frustrated but they solved my issue right away. Superb customer service!
Dressed N Black · www.dressednblack.com · outside the top 100k
quick and easy thank you
HBCUnity Tees · shophbcunitytees.com · outside the top 100k
Mary was so lovely and helpful. Super responsive too.
Teeth Whitening Melbourne · teethwhiteningmelbourne.com · outside the top 100k
Fantastic support by Cyrus today. I was guided through everything with a steady hand, and we also managed to fix som issues I was not aware of, so now everything is working perfect! Cyrus is the best!
FEATHER BOOK, WINE & ART · featherbook.no · outside the top 100k
Rheed is Very Helpful and Knowledgeable!
Lux Design Studio · luxstudiodesign.com · outside the top 100k
Cyrus was very helpful
Cap N Stem · www.capnstem.com · outside the top 100k
Glitchy app, but good customer support. Troy and Sean have been very helpful!
Team Repair · shop.team.repair · outside the top 100k
Top class support from Troy, thanks!
Looksee Mockups · lookseemockups.com · outside the top 100k
Lori was able to get right to the details that I was looking for.
Fabric Café · fabriccafe.com · top 100k store
I had very simple app integration that I didn't understand, Mary with the chat support made it very easy to figure out and helped me fix it in minutes with just a few clicks. Overall I am very impressed with the customer service and the was of use in the app both on mobile and the computer.
Reum Creations · reumcreations.myshopify.com · outside the top 100k
Nadz was polite and very knowledgable helping me with my issue regarding MailChimp App feature
hkmedicalstore.com · hkmedicalstore.com · outside the top 100k
The customer service rep was efficient and solved my issue quickly. My email pop up subscription now works
Cocoacouture Miami · cocoacouturemiami.com · outside the top 100k
Very helpful support, especially from Mary
Yakima Australia Pty Ltd · unranked store
Had a minor connection issue and got really great customer service from Nadz. Appreciate it!
Real Techniques · realtechniques.com.au · top 100k store
Genial! me ha ayudado el departamento de soporte muy bien. Seph me ha resuelto todas mis dudas y muy atento.
GPShop · gpshop.es · outside the top 100k
Paul in live chat support was great! He quickly answered my questions and provided additional resources and information. Highly recommend!
Germandeli.com · germandeli.com · top 100k store
El chat de soporte técnico (en inglés) fue de gran ayuda cuando tuve una duda sobre la integración. Seph me atendió de maravilla.
RUS · www.rusthebrand.com · outside the top 100k
Thank you for your support, Rhedd was really into the case to help managing of audience in Mailchimp. The response was always great and professional, thank you again.
Go Buy · gobuy.hu · outside the top 100k
Great tool to grow ones business and easy to use. MARY helped me with the set up and integration making it super seamless. Thank you!
Hannoh · unranked store
Jean fue super amable, atendió perfecto mi necesidad, se encargo de explorar a fondo mis necesidades y con las herramientas que tenemos dispoibles logramos encontrar una solución paleativa para mi problema.
Hawaianas · hawaianas.com.ar · outside the top 100k
Paul has been such a great help over the last couple of days!! Thank you!
WA Music · www.wamusic.com.au · outside the top 100k
Seph was great and fast
Inspirational Curls · www.inspirationalcurls.com · outside the top 100k
Mary was a great help, i kept losing connection but she hung in there
Bundarra Farm · farmingforgood.com.au · outside the top 100k
Wow Mary was so helpful. I have been trying to deal with other web chats (meta) where it was an AI bot and never got the actual help I needed so it was refreshing to be able to talk to someone who could actually help. Fantastic customer service
Cheersthanxalot · www.cheersthanxalot.com · outside the top 100k
Rhedd provided me with excellent information regarding our mailing list services.
So De Mel · www.sodemel.com · outside the top 100k
The customer service was fantastic! Seph was really able to help me through and explain each plan and what would be best for my business! Thank you!
Ariane's Jewel Box · www.arianesjewelbox.com · outside the top 100k
Had issues in the publishing of the new pop-up subscribers sign-up form on our online shop after migration from the legacy pop-up form. Contacted the Live Help was promptly attended by SEPH. Detailed and helpful with the issue resolved and concerns answered very quickly.
The Moomba Wine Shop · shop.themoomba.com · outside the top 100k
Nadz was very helpful and quick to act.
Sal Resort · salresort.com · outside the top 100k
Awesome customer support! Mary explained everything very thoroughly!
Me First Living · mefirstliving.com · outside the top 100k
Not only a crucial app for newsletters and automations increasing sales but excellent customer support too. I just finished a chat with one of them named DEAN; extremely knowledgeable, professional and patient too. I definitely recommend.
jeanpierreklifa.com · www.jeanpierreklifa.com · top 100k store
Had a small issue, but connected with support right away and all was resolved - Thanks to Nadz for the help. I've used mail chimp many years ago for a past business to good effect, but there's been lots of additional features that are super attractive to use with my new Shopify build as I see now.
Cave Painter Coffee and Tea · cavepaintercoffee.com · outside the top 100k
ottima assistenza
ZIG - Frutta Secca e Semi · unranked store
Mary was legendary and very helpfull
Arla Unika · arlaunika.dk · outside the top 100k
Had some issues with setting up my email form on my new Shopify website. I contacted Cyrus from customer support and he was very helpful in resolving the matter fast. 5 stars :)
RANKED XP · rankedxp.com · outside the top 100k
SEPH was increasing helpful in getting my app sorted. And kept following up to ensure I have done what I needed to do it which is what I need in a busy life. Thanks for your support in connecting my store to mailchimp
Lumes · unranked store
Excellent customer service! Lori was very helpful in setting up my Shopify and Mailchimp integration. She made the process easy to follow and was quick to follow up with any issues. We're still getting used to the app, so having great support really smooths the process and makes everything much easier to navigate.
Artemisvintagewholesale · www.artemisvintagewholesale.com · outside the top 100k
hands on and helpful team - did an orientation that made it easy to get started with all the things i wanted to implement. and when i was confused about something, they have very helpful ~real humans~ to chat with you and troubleshoot. Marz stayed on the chat with me for an hour and a half and reconnected when i got booted out by my browser a couple times. and at the end sent a full transcript of our chat. love the level of service and accountability.
ATL Tho Clothing · atl-tho-clothing.myshopify.com · outside the top 100k
I had a tricky issue with my Shopify Flow integration, and Jean from Mailchimp support was incredibly helpful. They resolved the problem quickly and efficiently. Fantastic customer service!
Intelligent Strength · shop.dasgym.com · outside the top 100k
Rhedd was helpful with our popup.
Sulis Silks · sulis.co.uk · top 100k store
Intuitive and powerful, Mailchimp has effectively met our needs as a physical product startup. Our team is experienced in many areas, but online and email marketing is not one of them. Mailchimp has helped us achieve things ourselves we would have otherwise had to pay far more to consultants or firms to accomplish. Most importantly, our experience of their customer service has been fantastic. World class in our opinion. David was especially helpful when I was confirming everything was working properly when synching to our Shopify store.
pnümix · www.pnumix.com · outside the top 100k
Thank you Mary, you saved me from looking for a new app with your help. I was about to give up when you contacted me. Big Thanks :)
Nadine Cockrem · www.nadinecockrem.com · outside the top 100k
Seph was very helpful and spent a lot of time investigating my issue :)
Junior Edition · www.junioredition.com · top 100k store
Worth while application, with great support options. Nadz helped understand how integration works and what to expect on the display of the synced data, very useful automation of audiences, with option to tag them, And MARZ helped me through problems with some bad data that got in
CORSO · www.corsojewelry.com · outside the top 100k
Fantastic customer service. Paul helped me with an integration issue that had been plaguing us for the best part of four months. He walked me through the process and was able to successfully help me deactivate and reinstall the app in a way that reconnected the data we had been looking for.
Bobangles · www.bobangles.com.au · outside the top 100k
Seph was very helpful and hanging in there for a long time, while we tried to resolve the issues we experienced. Very thankful
iGlow.no · www.iglow.no · outside the top 100k
When we were having issues with our backend, our customer support representative Nadz was incredible kind, helpful and patient with us. She was punctual with her responses and stayed connected with us for multiple hours to help fix our issues. We appreciate her so much!
Casual Art Classes at The Learning Connexion · casualartclasses.co.nz · outside the top 100k
Troy was really helpful and verified
Shire · www.shireshop.co.uk · outside the top 100k
Top Notch customer service! Chatted with Sher with 3 different problems and was able to get them all resolved quickly and easily. Thanks
Happy Hen Treats · happyhentreats.com · top 100k store
Seph from mail chimp chat is so kind and helpfull. sorted my problem in less than 5 minutes
Thryve Active · www.thryveactive.co.za · outside the top 100k
The Mailchimp for Shopify team reached out promptly to resolve this issue, their response was great. There is indeed a setting within the app to not sync bot (non-subscribed) contacts to your list, which was exactly what I was looking for. My app may have been out of date and that's why it wasn't showing. Thank you Mailchimp for your speedy help, I was struggling with this for awhile. [original review] It's great until you have an issue with bots signing up to your email list. The integration has no way to filter out fraudulent/fake emails (whereas the standalone Mailchimp platform does). What happens is your contact list will get flooded with thousands of emails from fraudulent orders, that Mailchimp then charges you for because you're "over" your contact limit. It's pretty underhanded and almost like they benefit from not having better filtering settings within the app. You'd think an ESP of this level would have figured out a way to filter bot traffic. None of these contacts are actually "subscribed" to my list. I would even pay more for this feature, if only Mailchimp would integrate it. Please do something, Mailchimp!
Vox Intra · voxintra.com · outside the top 100k
I had an issue with my shop , however with Sean's help we were able to solve the problem quick and easy . Thank you sean!
Silent Victories · unranked store
Great app, it's great to have access to web chat with a real person, Rhedd was very helpful!
Katherine Seaman Jewellery · katherineseamanjewellery.co.uk · outside the top 100k
Seph was great, quick and helpful
Commonwealth Mint · shop.thecommonwealthmint.co.uk · outside the top 100k
Lori was the best.
Cheeks + Co · cheeks.co · top 100k store
Jean was very friendly, patient, and knowledgable. Even with some issues on our end, was able to reconnect and get the matter resolved.
Flow Society · flowsociety.com · top 100k store
Jean was an amazing help - kind, patient and professional. Thank you Jean :)
The Beach Boutique | A Shop For Ocean Lovers · www.surfgirlbeachboutique.com · outside the top 100k
Jean provided amazing service while helping resolve an issue with receiving subscription emails from my Shopify and Mailchimp setup. She carefully checked all the necessary parts of the configuration to make sure everything was functioning properly. She was very professional and thorough throughout the process. What I especially appreciated was that when our chat connection disappeared, she followed up afterward to make sure everything had been resolved and that I had the help I needed. Excellent customer service overall!
Mystcrate · unranked store
Nadz was efficient with response and solution
SM Aesthetic Lab · unranked store
Fast, accurate support and problem solved thanks to Dean! Great work, keep it up!
Roberto Mantellassi · robertomantellassi.com · outside the top 100k
very helpful and quick to respond
Alpha K9 Gear · www.alphak9gear.com.au · outside the top 100k
Me ha ayudado muchísimo juvy, ha sido fenomenal
Mardemar Barcelona · mardemarbarcelona.com · outside the top 100k
Buen equipo de soporte. Marz me atendió e hizo seguimiento de mi problema. También estuvo atento y me envió un email con detalles para atender a mis solicitudes
Hitway Music & Books - Tienda Online de Vinilos y Libros · hitwaymusicandbooks.com · outside the top 100k
Lori at MailChimp helped me a lot today with a technical issue. So far, I find the support at MailChimp very good. After a learning curve, creating and sending emails is getting easier every time.
Sanguine Fine Art · sanguinefineart.com · outside the top 100k
CYRUS was amazing - so knowledgeable, helpful and patient. I'm new to all of this and he was incredibly helpful and went above and beyond! THANKYOU
BlackHorse Equestrian · blackhorseequestrian.com.au · outside the top 100k
Grazie per il supporto e la disponibilità. L’assistenza è stata chiara, veloce e molto utile nella gestione del problema tecnico con Shopify e Mailchimp.
eCommerce Kyra Lab · www.kyralab.com · outside the top 100k
Had trouble with our Mailchimp and Shopify integration, and superstar Cyrus was so helpful. He got us back on track and sorted our issue very quickly. Highly recommend Mailchimp and their support, 10/10 from us.
Ocoee House · unranked store
Your customer support agent Nadz is very helpful
ANAABU.CO · anaabu.co · top 100k store
mailchimp customer service is beyond amazing. we were able to resolve a significant bug that was persisting for days. all good at the end. never once was i left in the dark with updates. thank you mailchimp
colorsquare.net · colorsquare.net · outside the top 100k
Great customer support. Thank you Seph!
Head Supplies BV · headsupplies.nl · outside the top 100k
Juvy was a big help. Walked me through the fix we needed!
theprairiestates · theprairiestates.com · outside the top 100k
Very helpful live chat feature, Mary was able to guide me through reconnecting my audience list
Darn Cheap Fabrics · darncheapfabrics.com.au · outside the top 100k
My experience with Marz, the person who helped me through the chat was excellent. They gave me clear steps to fix the problem I was having.
Mast Shoes · mastshoes.com · top 100k store
Easy to use and good support tools (nadz was quick to answer my questions)
Akaroa Salmon · akaroasalmon.co.nz · outside the top 100k
I had the absolute pleasure of being assisted by Rhedd, and I honestly couldn’t have asked for a better experience. From the very first moment, he was incredibly kind, patient, and genuinely attentive. He didn’t just “do his job” he truly cared about helping, making sure everything was clear, smooth, and handled with professionalism and ease.
House Of Saya · houseofsaya.studio · outside the top 100k
Nadz was very quick to respond to me and provided very detailed instructions on how to get the app working properly. I truly appreciate ease of resolving a syncing issue with my store. Mailchimp itself is a great app. Take your time installing it and reading all the instructions, but even if you do come across any issues, support has been amazing.
Beyond Bohemian · beyondbohemian.com · top 100k store
We are still working through some issues with integration with my older Shopify website but the customer service has been exceptional from SEPH. Thanks so much to the Mailchimp support team.
Parkers Sydney Fine Art Supplies · parkersartsupplies.com · top 100k store
Jean helped me with all my queries and issues and provided fast resolutions
NassauNationalCable · nassaunationalcable.com · top 10k store
Rhedd was great. Stayed on to work through an issue and went the extra mile to make sure i resolved the issue.
Borneo Coffee Co. · borneocoffeeco.com · outside the top 100k
Thank you TROY! Great support!
A'MARIE · amarieofficial.com · outside the top 100k
I had Mary helping me to set up my connection and she walk me through it taking the time to answer all my questions and was very patient with me not knowing what to do she took her time and yes, I would love the customer service again thank you Mary and MailChimp. Karen
Love Livin · lovelivin.co · outside the top 100k
Cyrus was incredibly helpful and got back to me quickly regarding very specific technical questions. He was very thorough and followed up after to make sure all my questions were answered. Amazing Support!
Baijiu America · shop.baijiuamerica.com · outside the top 100k
Steph was an amazing help today. She stayed with me even through all the disconnects
CrystalConjureMagic · www.crystalconjuremagic2.com · outside the top 100k
My promo codes would not sync from my Shopify store. I reached out to Lori at Mailchimp support and she walked me through exactly what needed to be done. Her instructions were easy to follow and I got the issue resolved in less than 5 minutes.
Cedarwood Soap · cedarwoodsoap.com · outside the top 100k
Exceptional service from Seph. Patient, helpful and this is much appreciated.
Miniaday Designs, LLC. · unranked store
Paul was reliable, friendly, patient and understanding. He made things very clear and double checked on my enquiry
Ambedo Beauty · www.ambedobeauty.com · outside the top 100k
Nadz was super helpful and quick to help answer all my questions!!
Dancing Pony Boutique · dancingponyboutique.com · outside the top 100k
I got immediate support from Dean. He was attentive and very helpful and he ensured my problem was solved and that I was satisfied.
Narrative Landscape · unranked store
Dean was extremely helpful and helped me resolve the issue very quickly.
Luna Lili Jewelry · lunalilijewelry.com · outside the top 100k
Mailchimp has been a game changer for my business. The platform is intuitive and easy to use, and creating clean, professional email campaigns feels effortless. What really stood out was the customer service. Nadz went above and beyond to help me out, quick to respond, knowledgeable, and genuinely invested in solving my issue. That level of support makes a real difference. I highly recommend Mailchimp if you are looking for a reliable and user friendly email marketing platform backed by a great support team.
Bosc Paper Supply Co. · boscpapersupplyco.com · outside the top 100k
she was really nice with me Thanks for your help JAY ANN
oral-store · oral-store.com · outside the top 100k
Jean helped me with logging in, was a very simple task but she took her time to help me and was very kind and patience! So great customer service!
Studio ViaVera · studioviavera.com · outside the top 100k
NADZ was very helpful and explained everything in detail
Farm Rituals · farmrituals.com · outside the top 100k
Working great ! Great service, special thanks to support specialist David!
decor-walther-shop · unranked store
Juvy was super fast and very helpful. All resolved in no time. Thank you so much.
Nishel Foods · nishelfoods.ca · outside the top 100k
I dealt with a guy called Sean - he was very helpful and I am happy with the service that I received.
ICONIC STACKABLE DOLLS · unranked store
Great support given by Dean when I was having issues testing my sign-up form. Fixed the issue and was very supportive throughout!
Over the Mewn · overthemewn.com · outside the top 100k
Jean was really helpful today, answered my questions, explained things clearly and helped me resolve a problem and showed me how to create a solution. Very impressed with her customer service.
Lanoguard · www.lanoguard.co.uk · outside the top 100k
I haven't started using the actual app yet, but the customer service has been excellent so far. They reached out to make sure the integration went smoothly. My chat rep's name was Mary, and she seemed friendly and knowledgeable, and was able to answer my questions in a way that was clear to understand. She was also very quick to respond any time I asked a question. I wish all companies had chat support was like this!!
Fablewood Design Co. · fablewooddesignco.com · outside the top 100k
Terrific App, essential for any merchants or marketers. SEPH at customer service is exceptionally awesome!
Mitchell McCabe Menswear · mitchellmccabe.com.au · outside the top 100k
Great customer swrvice
Lakkira · www.lakkira.com · outside the top 100k
Very helpful and patient. Thank you Juvy
KnotsByRae & JaeNRaeCrochet · knotsbyraeshop.myshopify.com · outside the top 100k
non mi aspettavo un sistema di assistenza cosi efficiente! grazie e complimenti!
Terre di Sacra · terre-di-sacra.myshopify.com · outside the top 100k
Nadz was lovely to speak to in regards to making sure my account was set up correctly and linked to my Shopify products. They were incredibly friendly and helpful resolving my issue and making sure I was looked after.
StoneSet Shop · stoneset.shop · outside the top 100k
The team is very patient sher stayed online with me until i was comfortable. she updated me on every little step. she is such a Gem.
Liberated People · liberatedpeople.com · outside the top 100k
Jean helped me immensely when I was stuck during my initial setup between Mailchimp and Shopify. It all works the way I want it to now! Thanks Jean!
Dog Wellness · dogwellness.nl · outside the top 100k
Real quick and easy solution.
Apastioli · www.apastioli.com · outside the top 100k
Gute App und guter Support. Danke Juvy für Deine Geduld und Deine Hilfe! Gerne immer wieder.
Faybee · www.faybee.ch · outside the top 100k
Jean was amazing and so helpful
Hannah Claire Creations · hannahclairecreations.com · outside the top 100k
Honestly, customer service is very solid and helpful. I was assisted by NADZ and she did the best job
IrelKGlow · irelkglow.co.uk · outside the top 100k
Troy was fantastic, he quickly helped me fix my issue in a friendly, helpful and efficient way. A+!!
Goldie's Natural Beauty · goldies.co · outside the top 100k
Mary was amazing to work with! She helped me set up the Mailchimp app in Shopify and connect it seamlessly to my Mailchimp account. The whole process was incredibly easy, efficient, and stress-free thanks to her support. Everything is now running perfectly and working exactly as it should. Highly recommend Mary if you need help with integrations, she really knows her stuff!
Garden Edging Direct · gardenedgingdirect.com.au · outside the top 100k
Mary from Customer Support was very helpful and assisted me with every step that I needed
NPY Women's Council · www.npywc.org.au · outside the top 100k
David was a wonderful help in my account login issue!
Your Encore Life · yourencorelife.com · outside the top 100k
Very happy with Dean's service, he was very patient and clearly explained the steps I needed to follow to troubleshoot.
John Berrick · johnberrick.com · outside the top 100k
Mary was excellent. thank you
Antola Trading · www.antolatrading.com · outside the top 100k
Marz is expectional!
THE OSOME · www.theosome.com · outside the top 100k
Jean was excellent
NeuralScoops · unranked store
Dean was very helpful in answering the MANY questions I had today. I appreciate his help and that Mailchimp has such great support via chat.
President's Choice Trading Cards · presidentschoicetradingcards.com · outside the top 100k
Dean was absolutely incredible to work with. I was dealing with a frustrating issue involving a Mailchimp integration on Shopify and wasn’t able to remove an old store—I couldn’t figure out what was causing the problem. Dean immediately understood what was going on and handled everything quickly and professionally. He made the whole process feel easy and stress-free. He is the BEST!
REDEMPTION · redemptionvisuals.com · outside the top 100k
My helper was Jean and she was excellent she assisted me fully and helped get the website up and running perfectly. 5 stars from me.
Crowned · unranked store
didn't like gave something weird email address, looked very weird and spam one hour tried and deleted maybe it is only my experience. but better without it
Kerry Boy · www.kerryboy.eu · outside the top 100k
This review is for Lance in particular. He was incredibly helpful and thorough. (And human!) Thanks Lance!
Bo•Co Home · mybocohome.com · outside the top 100k
Jean gave us the perfect support and helped us re-sync our entire product catalog with Shopify. She answered pretty quickly and gave a pretty clear instruction on how we could get everything back to work.
Hardstyle.com · merchandise.hardstyle.com · outside the top 100k
Great customer service today with NADZ, very helpful and proactive. Much appreciated, thanks NADZ.
St Barts · st-barts.com.au · outside the top 100k
Mailchimp is very intuitive and easy to use. The email customization options are excellent, making it simple to create professional-looking campaigns. The audience segmentation feature is also well-designed and easy to manage. Overall, a great tool for email marketing!
Superface · superface.life · outside the top 100k
Incredibly helpful! Was proactive and stayed on top of helping me figure out my problem patiently. Amazing service!
Steven Mateo Fine Art · www.stevenmateofineart.com · outside the top 100k
David was great to work with. Very helpful and responsive. Walked me through my issues and was very kind.
Boutique Barn · boutiquebarn.net · outside the top 100k
Rhedd was really kind and patient. Was really nice working with Rhedd
Tanien Shop · tanienshop.co.za · outside the top 100k
App is great for email marketing using your customer data from Shopify. Had a sync issue but the support was really helpful and got me back up and running correctly. Rhedd from the support team was excellent!
The Gooch Gardener Candle Co. · shopggcandles.com · outside the top 100k
Rhedd offered fantastic help.
Keepsay · keepsay.co.uk · outside the top 100k
Ottimo strumento di marketing e supporto veloce. Rhedd è stato davvero molto disponibile e professionale.
ClaytonItalia · www.claytonitalia.com · top 100k store
Dean's customer service and expertise was AMAZING. Quick, efficient & helpful. He went above and beyond!
Linens & More · www.linensandmore.co.nz · outside the top 100k
Sean was great to work with today. He helped me with my questions and he was very patient. I would always want him as my customer support when I contact MailChimp.
All Daily Goods · alldailygoods.com · outside the top 100k
I worked with Lori yesterday on an issue between my Shopify account and Mailchimp. He did an amazing job and guided me step by step to get everything resolved and synced again. I really appreciated his help.
Big Chief Meat Snacks · shop.bigchiefmeatsnacks.com · outside the top 100k
Quick service from LORI on the chat feature to assist me with a failed flow that needed to be re-synced properly. Everything working properly within a few minutes. Helpful, prompt, and polite!
DR. ROB REIMER · store.renewalinternational.org · outside the top 100k
This is a really useful app and the customer service is top notch. I was having some sync issues and i used the Integration App Support Chat - Rhedd answered me almost immediately and spent time taking me through the whole process, even taking my email address to follow up on progress etc. Definitely recommended
Cellar Select · www.cellarselect.co.uk · outside the top 100k
Great support from Mary with integration - troubleshooting connection was very helpful and explained everything as we went along.
Maggi McDonald · www.maggimcdonald.com · outside the top 100k
Mary gave grat asisstance thank you
DM Jewellers · dmjeweller.com.au · outside the top 100k
Great support with easy to follow instructions.
Scotty Browns Bike Emporium & Workshop · unranked store
Mary was very good and patient with me. thank you Mary for your help today.
Fairest Cape Tea Company · fairestcapeteacompany.com · outside the top 100k
Dean was patient, clear and helpful. All my questions were answered professionally and kindly.
Ladro Roasting · caffeladro.com · top 10k store
Mary was fantastic. Took all the time to guide us through some changes. She was professional & knowledgable. 5 star service!
Kippis · shop.drinkkippis.com · outside the top 100k
Seph has really helped me to get this integration working - couldn't have been more patient me and extremely supportive!
Hive & Keeper · www.hiveandkeeper.com · outside the top 100k
Dean was super helpful and helped me understand how Mailchimp and Shopify need to sync in order for products to be visible on my campaign. Dean gave me everything I needed to proceed and find a solution for my issue. Thank You!
Museum of New Mexico Foundation Shops · shopmuseum.org · top 100k store
We have been using Mailchimp for a while but needed help with setting up their integration after migrating our store from WooCommerce to Shopify and creating an automation for signing up new subscribers. It's all working perfectly now and it was really easy to set up with the help of the Mailchimp support team. We were dealing with Mary, Sunny and Jess and they couldn't have been more friendly, competent and helpful! All issues were sorted within no time and we were even provided with customised step-by-step guides to help us. An absolutely lovely experience!
HomeoPet LLC · unranked store
Realmente muy mala, no tiene ninguna de las funcionalidad que indica y encima no te dejan desuscribirte, tuve que cambiar la tarjeta. No se la instalen.
Jasper · jasper.clothing · outside the top 100k
Marz was extremely helpful, we got separated several times and he always came back and made sure the issue was solved.
Dazzling Life Designs · www.dazzlinglifedesigns.com · outside the top 100k
Jean was very helpful. My questions were understood and answered very promptly.
Olive Tree People · us.olivetreepeople.com · outside the top 100k
Perfect help by JEAN . Thanks!
LU REN GmbH · lu-ren.com · outside the top 100k
David from the Mailchimp support team was incredibly helpful!
Aldea Coffee · www.aldeacoffee.com · top 100k store
Great app that delivers as promised. Joanne from support was incredibly patient, kind, and knowledgeable—she made navigating Mailchimp easy.
KOKOMO UNLIMITED · kokomounlimited.com · outside the top 100k
El soporte es muy bueno! me ayudaron bastante a revisar la integracion con mi tienda de Shopify!
RUIYZ · unranked store
Nadz was very helpful and gave me important info:)
MaqpowerShop · maqpowershop.com.mx · outside the top 100k
great help... fast and supportive !! thanks!!
Holy Holy Holies · www.holyholyholies.com · outside the top 100k
Ｔｈａｎｋ ｙｏｕ Ｍａｒｙ！
EasySMX · www.easysmx.com · top 100k store
Mary 5* - high recommend
Chiasso Coffee · chiasso.co.nz · outside the top 100k
I was struggling with my store integration but Cyrus was super helpful even though my chat kept kicking me out. He would just log on again and helped me through the whole process and even with other settings. It's great to have proper support. Way to go Cyrus!
All Skin Kind · allskinkind.co.za · outside the top 100k
Lance is very friendly and helpful in all situations. He really gives useful advice.
MALKO jewellery · malkojewellery.com · outside the top 100k
Paul was very efficient, fast and helpful!
Kandice Keith Art · kandicekeith.ca · outside the top 100k
Nadz was very helpful and patient with us. The app itself is proving to be quite challenging so I would strongly encourage getting support.
The Purple Hippopotamus · purplehippoboutique.com · outside the top 100k
Lance was a great help in connecting our Mailchimp to our Shopify backend
Glasshaus · glasshaus.com · outside the top 100k
Mary and Nadz were very helpful
Jenni Mclaughlin Art · jennimclaughlinart.com · outside the top 100k
Great support! Seph was very helpful!
MySenso · mysenso.it · outside the top 100k
Very useful integration and incredible support from Mary. Highly recommend.
Tric Nutrition · tric.co.nz · outside the top 100k
Will you plz contact me. I wish to know why I have to pay, and I don't even know how to use the app or collect contacts. I am just learning, and I hope to grow and learn more. Thank you
Faithful Living Essentials · www.faithfullivingessentials.com · outside the top 100k
Helpfull
Nicole Winkler Jewellery · nicolewinkler.com · outside the top 100k
great customer service especially CYRUS
Conscious Craft · consciouscraft.uk · top 100k store
Jean was really helpful helping me sync my appropriate items and adjust my integration. Thanks Jean!
The PlochShop · plochman.shop · outside the top 100k
I was having trouble with my Mailchimp integration. Revenue wasn’t being recorded correctly, and my email manager was running into issues while trying to work with segments and integrations. I reached out to Mailchimp support through the app and was connected with an integration specialist named Mary. She was incredibly helpful and quickly identified that our integration wasn’t set up properly. She guided us through disconnecting and reconnecting the app, and that fixed everything. Everything is now working as it should. Really appreciate the quick and knowledgeable support.
Succly · succly.com · outside the top 100k
Quick customer service via chat was quite helpful. I needed to know how long my data integration would take. Sher was great, knowledgeable, and easy to chat with.
Redwood Empire Whiskey · redwoodempirewhiskey.com · top 10k store
The service is very professional; Cyrus was extremely helpful to resolve the issue
Höbe Pergh · www.hobepergh.com · outside the top 100k
Dean was patient and helpful, clear and concise. Exactly what you need from technical support. Especially when you keep closing the tab you're chatting with.
Uncle Otis Clothing · uncleotis.com · top 100k store
Crazy expensive. No way to remove credit card information after they slap you with their hefty price tag. Most annoying picture captcha when logging in.
iFlight Europe · iflighteurope.com · outside the top 100k
The most helpful chat agent I've ever worked with. What a pleasant experience. He made my day, I was so grumpy when i started the chat!
APO De' YOPSIS · apodeyopsis.com · outside the top 100k
Helpful. Great service. Nice chat with JAY ANN
creamymax.com.au · creamymax.com.au · outside the top 100k
Il sito web di Mailchimp funziona abbastanza bene, ma ogni tanto ci sono problematiche per fare l'accesso da Shopify, come questa mattina, dove fortunatamente Seph mi ha supportata e aiutata a procedere con il lavoro che dovevo fare.
INVERNI · www.inverni.it · outside the top 100k
We needed help troubleshooting and we connected to a live person named JOANNE who was incredibly helpful. The A.I.-powered instructions for troubleshooting are not bad, and can be very thorough—but sometimes you just need a "Joanne," ha, and I got one! Yay! Thank you for helping us to figure out how to make the email popup the best that it could be.
La Panthère Studio · lapantherestudio.com · outside the top 100k
Seph was extremely helpful with my app syncing query, led me through the process clearly and concisely, and ensured to follow up with me via email after the process.
Retail International Group · retail.com.mt · outside the top 100k
They are the best for all your emails needs and their reps support you through the entire process.
ForeverLux · foreverlux.com · top 100k store
Sean was great thank you
Dauntless Wine Cø. · dauntlesswine.co · outside the top 100k
Nadz did a great job helping me navigate through some of the automations questions I had.
StarPatch · starpatchlabs.com · outside the top 100k
Mai gave great customer support when I had a automation flow problem. She was able to fix the issue but after leaving the chat and adding a new field to the form, the automation failed again and two subsequent support staff were not able to fix the problem. I was told the matter would be escalated but I've heard nothing and its been 24 hours. I am leaving Mailchimp, spent too many hours formatting emails and it has come to this. Not happy.
The Vintage Couturiére · unranked store
Sher worked with me for more than two hours and guided me through all my pain points while setting up my two stores under my Mailchimp account. Sher was extremely knowledgeable, patient, and methodical in explaining each step, making sure everything was properly configured before moving on. I truly appreciate the time and care he put into helping me get everything working correctly. Outstanding support and a genuinely pleasant experience
Aren't We Naughty · www.arentwenaughty.com · outside the top 100k
Seph was very helpful - thanks
Glencroft Countrywear · glencroftcountrywear.co.uk · outside the top 100k
Mary has been so helpful. I will recommend her to anyone
Shine Like Diamond · shinelikediamond.com · outside the top 100k
Marz was helpful, professional and patient as we worked through some workflow automation details. Thank you!
Creacon Wellness Retreat · unranked store
Works great and was very well attended by Seph and Rhedd from customer success.
Coffee Free Spirit · coffeefreespirit.com · outside the top 100k
Amazing help and support in a matter of minutes!!
JT Creates · unranked store
This app has been fantastic for our business. As a small company, having an easy-to-use email template system has made customer communication much simpler. We recently launched a new lubricant and sent an email campaign to over 3,000 people using the app, and the sales rolled in.
NIROBI · mynirobi.com · outside the top 100k
Les contacts de mailchimp ne se transfèrent pas à Shopify. La seule raison pour installer l'app pour moi est futile.
Nijikai Saké · www.nijikaisake.com · outside the top 100k
The app is pretty simplistic but has the features we need. Joanne was helpful and timely in addressing my issue and looking into it.
Nitecore Store · nitecorestore.com · top 10k store
I had a great support experience. Paul was very helpful, quick to respond, and solved my issue efficiently. Really appreciate the excellent support!
ENESIMA · www.enesima.com.au · outside the top 100k
Using the app and needed to reach out to support and reached Lori that was such a great help to diagnose the sync setting that needed to be changed. Thank you very much for the great customer service via chat.
Flipflops & Whatnots · flipflopsandwhatnots.com · outside the top 100k
Sean was extremely helpful and gave me lots of useful advice for my problem. Thank you Sean!
Hello Marilu · www.hellomarilu.com · outside the top 100k
I love Mary
SEGAI · unranked store
Thank you for Mary's help!
Triippy raw hair bundles · triippyhair.com · outside the top 100k
Nadz helped me through a step-by-step process of working with my Mailchimp through Shopify. They were extremely helpful, kind, and courteous. They deserve a raise or promotion for their amazing customer service.
Desperate Shoes · desperateshoes.com · outside the top 100k
Thanks, David always a pleasure!
Sole Provisions · www.soleprovisions.com · top 100k store
App is working perfectly. Special Thank to Dean for helping me set up the app with INCREDIBLE speed. You should thank god, if you get him as your agent.
Elune · www.elune.au · outside the top 100k
NADZ is great customer service help
Bee Vee Clean · beeveeclean.com · outside the top 100k
Big thanks to Seph! You where a great help when setting up integration
Aduro DK · aduro.dk · outside the top 100k
Lori was very helpful and able to understand my issue clearly.
Austin Down to Earth · austindowntoearth.com · outside the top 100k
Marz was very helpfull!
Castelbel · castelbel.com · top 100k store
Juvy was an absolute gem. I needed help verifying an automation and was assist instantly. Juvy confirmed my integration and showed me exactly where to find who this has been sent to. Awesome customer support.
Linen and Co · www.linenco.co.za · outside the top 100k
Lance was extremely helpful! he was very responsive, communicative, and patient.
ASOBU® · asobubottle.com · top 10k store
Rhedd was a great help, thank you, friendly and competent
BRAAIHAUS · www.braaihaus.com · outside the top 100k
Mary was great. Even when I accidentally closed the browser and disconnected from our chat, she followed up with email instructions. Brilliant.
More Than Just a T-Shirt · morethanjustatshirt.com · outside the top 100k
Lori answered all of my questions. Support was top notch!
JRDG Towing & Trucking Supplies · jrdgtowsupply.com · outside the top 100k