Mulberry Product Protection
Offer customers accident protection and extended warranties
#1266 of 3,465 in Store management · Warranties and Insurance
- Rating
- 4.4 from 26 reviews
- Rating from stores in the top 100k
- 5.0
- On Shopify since
- 2020
- Pricing
- Free plan available
- Seen on
- 216+ stores
What merchants say
Read all 33 with sourcesEvery review carries the store that wrote it and how big that store is, and 5 of them are complaints you can read in full.
- 5★2026-08-17
The Mulberry team has been great. The onboarding process was smooth, and our account manager, Josh, is extremely responsive and helpful.
Netgate · outside the top 100k
- 3★2026-05-05
Can anyone confirm this app is working? Emails to support to assist with installation would be great, for example, once installed, try to connect for setup but get popup that email is not found. Probably a step we are missing, but cannot reach anyone any ticket or phone for assistance. (Giving a 3 star out of hope and the app looks like it is what we need , if they reach back and all goes well, will return for more stars!)
SaveClickShop · outside the top 100k
- 5★2024-06-28
Sarah and John played a crucial role in seamlessly integrating Mulberry with our Shopify Store! Their team has been highly supportive and communicative throughout the process. Their prompt assistance with our inquiries has been invaluable. Big thanks to Mulberry & Team for their excellent support!
AmericanHomeFurniture · unranked store
- 5★2024-06-27
Mulberry has been a great investment for Jordan Craig. Sarah got everything set up and has continued to be super responsive if we have any questions or need anything. As a streetwear brand, some people may wonder why we offer protection; however, our customers continue to buy it. We are seeing customers buy both the individual protection as well as Mulberry Unlimited. The whole team is happy we chose Mulberry and look forward to more continued success. We'd strongly recommend Mulberry if you're interested in protection. You're going to get a service your customers care about and a team that cares about your business.
Jordan Craig · top 10k store
- 5★2024-04-02
Sarah & John were super helpful in getting Mulberry integrated with our Shopify Store! The application was easy to install and the overall integration was a breeze. The warranties are perfect for our product line and exactly what we wanted! Thank you Mulberry & Team!
Shop Indoor Golf · top 10k store
- 5★2024-03-26
Mulberry spared no effort in assisting us with our setup on Shopify. The invaluable support they provide is truly remarkable.
TOV Furniture · top 10k store
- 5★2024-03-11
good product and supportive team.
Meble Furniture · top 100k store
- 5★2024-03-11
Mulberry's service is making a significant positive impact on businesses and is receiving a lot of love from customers. Their customer service is also praised for being exceptional.
Zinus, Inc. · top 10k store
- 1★2022-09-08
The code in the app is causing a lot of my features to break down. So I reached out to customer support to ask them about it and was answered the following: "Since Mulberry was founded 4 years ago, we’ve historically worked with small and medium sized merchants. However, over the past two years, we’ve built out our assurance infrastructure to support larger merchants and have recently made the strategic decision to transition to focusing on enterprise merchants. Given the recent shift in focus, we don’t believe there would be a good fit between our companies at this time. In line with this, we are no longer providing technical support for the app. We appreciate your interest in Mulberry" They essentially have this app here, breaks your features, but they refuse to handle issues or support the app that they put out. Shopify, time to take them down the app store?
Klarel · outside the top 100k
- 5★2022-01-25
Amazing product and service! Their Support Team is very responsive too. They also have initiatives on reviewing potential optimization opportunities. Kudos and thank you for all the help guys!
Valyōu Furniture · unranked store
Read all 33 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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