Numeral Sales Tax · Store management
Every review we hold for Numeral Sales Tax, quoted in full, with the store that wrote it.
Bigger stores rate Numeral Sales Tax at least as well as the crowd does. The store behind each review is the part the App Store never shows.
115 reviews pulled · 13 carry a rating and no text · 98 long enough to quote · 2025-04-17 to 2026-08-24
Every review we hold, newest first
Numeral has been amazing and Lara is one of my go-to techs there! They are taking care of everything that I worry about in terms of sales tax. I feel so much better knowing that they are working for me because I am by no means a tax expert. They let me handle my business and the parts that I love while they take care of the rest :-)
The Quirky Mouse, Inc. · thequirkymouse.com · top 100k store
I have had the worst experience with this company, they charged me for registrations, but their virtual mailbox doesn't work, so months later and Texas has still not been registered. I decided to go with a different provider, but when requesting for them to remove my account information, they just ignore me.
Paw Balance · pawbalance.com · outside the top 100k
I love Numeral! They work independently with each state and handle filings automatically without delays. They stay on top of any issues and are proactive in ensuring everything is managed correctly. Most importantly, they always act in the best interest of our company and provide a reliable, seamless experience. Javier, takes a close look in all the request and gives an update when needed
Nurture& · nurtureand.com · top 100k store
Thanks for the help!
Protoplant, makers of Protopasta · proto-pasta.com · top 10k store
We’ve had a great experience with Numeral. Managing sales tax through Shopify can be complicated and time-consuming, and their team has made the process so much easier for us. They’ve been incredibly helpful, responsive, and knowledgeable, and it gives us peace of mind knowing that this important part of our business is being handled properly. We truly appreciate their support and would highly recommend Numeral to other Shopify brands looking to simplify their sales tax compliance.
Feelz · drinkfeelz.com · top 100k store
le service était rapide par Sergio, j'ai eu la réponse à ma demande rapidement. Voilà un dossier est régler. merci
Le Manoir® · lemanoir.com · top 100k store
Numeral is good for getting sales taxes done. There are some times issues but they do assist in getting them resolved. Javier is awesome and easy to work with.
Wonder Monday · wondermonday.com · top 100k store
Javier is always excellent - he responds quickly and sort out any issues
Walkee Paws · walkeepaws.com · top 10k store
Numeral's Help Staff have been responsive and, how should I put this, helpful!
Logan Road, LLC · www.loganroad.com · outside the top 100k
We switched over from a large player in the sales tax industry over to Numeral and could not be happier. Numeral actually provides GREAT service and doesn't just promise it, they actual deliver it. Matheus has been great over at Numeral as well. I'm glad we made the switch over to Numeral!
Supplement Hunt · supplementhunt.com · top 100k store
Numeral has been great and has been a solid upgrade from our last sales tax software. Thing are much more automated, and Numeral takes true responsibility for our company's sales tax filings. They resolve all issues for us and acknowledge when they make a mistake. They even pay any penalties and interest that may be incurred due to a mistake they made(which is not often, but it is nice that they do this on the rare occasion). Customer service has been great, especially from Taylor. Additionally onboarding was relatively simple. The only reason they are not getting 5 stars is due their reporting, which could be better. That said, I informed them of this and they are actively improving their reporting.
DIME® Beauty · dimebeautyco.com · top 10k store
Numeral is very user friendly and the customer service is unmatched! The folks there are knowledgeable, responsive, and help make my life easy :)
Garage Grown Gear · www.garagegrowngear.com · top 100k store
Javier was prompt in responding, proactive in implementing the solution and responsive to communication.
The Ultimate Snooze · theultimatesnooze.com · outside the top 100k
Javiar is super helpful!
HomePlunge · www.thehomeplunge.com · outside the top 100k
Eduardo saved our account. The subject of our email thread is literally "cancel Numeral"! He worked diligently to make sure all my concerns about Numeral were addressed in a timely and efficient manner. If it were not for Eduardo, we would have moved completely to another sales tax service...I would give him 6 stars if that were an option. Thank you, Jeff Velker Retro 51 and Fahrney's Pens
Fahrney's Pens · fahrneyspens.com · top 100k store
Excellent customer service from Numeral. William handled our filing requirement quickly and efficiently. Highly recommend their team and support.
Pier 1 · www.pier1.com · top 10k store
Lara was super helpful and responsive thank you very much!!
Tipsy Elves · www.tipsyelves.com · top 10k store
Numeral team is on top of it. We've had all sorts of challenges over the years and they've been very helpful. We worked with Avalara before and they were a nightmare, insanely expensive and had zero customer service. They had no one to answer the phones, and constantly tried to use AI bots to facilitate tax questions. Numeral is 1,000x better, and it's easy to connect with real people who can help in case of issues. I highly recommend.
SpiritHoods · www.spirithoods.com · top 10k store
Great app for handling sales tax. The customer service team goes above and beyond in handling complicated situations.
RIA Eyewear · riaeyewear.com · top 10k store
very quick response!!!!
James Cress Florist · jamescressflorist.com · top 10k store
The Numeral team has done a good job of onboarding our account after transitioning from Avalara. As with other commenters, filing with the various states is not an easy task. Do not expect perfection; there are always a few issues. But the customer service team has been faster and faster with their responses. The overall Numeral team has been efficient in filing all of my required returns. I would say that the platform is still evolving and has a way to go with respect to reporting; the available reports are pretty basic which is why I'm giving them a 4 instead of a 5.
PLA Pro · www.plapro.com · top 100k store
Incredibly hands off and easy to understand, I honestly don't know what we would do without them, they keep track of everything for us. highly recommend
Grass Fed Soaps · grassfedsoaps.com · outside the top 100k
We've been super happy with Numeral since the start. With whatever tax complexity comes up, they are able to get to the right answers.
Chunky Deli · www.chunkydeli.com · outside the top 100k
Taylor helped my company navigate and register for the new California Covered Battery‑Embedded (CBE) Waste Recycling Fee. This was not a service Numeral was currently providing, but Taylor worked with his internal team to make it happen. He was responsive and kept me posted throughout the process. We are very grateful for Taylor's help and support and that Numeral can take this task off our plate!
FreshCut Paper · www.freshcutpaper.com · top 100k store
Quick check, detailed reply, nice!
JUMPZYLLA · shop.jumpzylla.com · outside the top 100k
We have been using for sometime and hit a glitch which Sergio and the Numeral team were so helpful in getting it fixed for us.
HoneyGramz · www.honeygramz.com · outside the top 100k
The Numeral team and my representative, Javier is timely and professional in their responses and taking the lead on work that needs done. Highly recommend!
Spurrin’ Scrubs · spurrinscrubs.com · outside the top 100k
It is very easy to use and the support team provides quick response to troubleshoot. Would recommend to e-commerce companies that want to streamline the US sales tax reporting process.
Rove Lab™ · rovelab.com · top 100k store
Numeral has good customer service and I think it's very important in such a complex arena that all Numeral customers are not interested in figuring out. They get done what they say they'll do and if there's a glitch they'll fix it and follow up. Their interface is simple. I'd recommend them if someone asked.
Snoogs & Wilde · snoogsandwilde.com · top 100k store
Ben was incredibly helpful in resolving our outstanding tax issues in both Florida and Rhode Island. He kept us updated, clearly explained what happened, and made sure all balances and penalties were fully taken care of. We truly appreciate his follow-through, communication, and dedication to getting everything resolved!
VidaVibe Volleyball · vidavibe.com · top 100k store
Numeral is awesome. Their customer service team is top notch and help navigate the crazy world of sales tax with ease.
Fresh Sends · freshsends.com · top 10k store
Taylor was incredibly responsive and helpful throughout our work together. Questions were answered promptly, requested support was provided quickly, and proactive follow-ups kept us informed every step of the way. The communication, and attention to detail were greatly appreciated.
Caraway Costco Next · costco.carawayhome.com · outside the top 100k
Signed up with Numeral after getting fed up with Avalara. Numeral is reasonably priced and has great customer service. Everyone is awesome and Javier has been exceptionally helpful!
Yankee Thunder · www.yankeethunder.com · outside the top 100k
Great communication! Client-first approach was much appreciated.
HYDAWAY Official Store · shop.myhydaway.com · outside the top 100k
Numeral streamlines the daunting process that is sales tax. With filings in several states at a high volume, the ease of Numeral's approach takes a load off of our company. When notices arise, they let us know and handle on the back end until resolved.
UMZU · www.umzu.com · top 10k store
Working with Numeral is a reasonable cost approach to getting your sales tax filings taken care of. We've been with them since their start-up days and they have been very responsive to our inquiries, especially Carlos. Matheus, William, Lara, Jenn, Taylor, Ben, to name a few, have helped us solve many issues, and they're all great to work with. We have no complaints regarding follow up. Numeral is, for us, by no means a hands-off service. We're responsible for all filings and that means spending time on approvals, checking up, and share any letters from tax authorities. So, it's still a bit time consuming. Numeral is a good alternative when you're trying to decide between hiring a full-time sales tax employee or paying a full-service company lots of money.
Neurogan · neurogan.com · top 10k store
We just had the best experience working with Taylor from Numeral. He was so very helpful and patient with me and all my questions.
William Henry · www.williamhenry.com · top 100k store
This app has helped my business so much! They are responsive and take care of the head aches of filing with precision.
Christian Modern · christianmodern.shop · outside the top 100k
Incredible service! Hands down a must use, they are affordable, resonsive, diligent and take all of the hard work and guess work out of the state taxes. You will be amazed. I'm so thankful we found Numeral :)))))
BLACK MARKET · drinkblackmarket.com · outside the top 100k
We've had a great experience with Numeral. Ben was our first point of contact on our account, and he was amazing honestly, if I could rate how much he helped us, it'd be 6 out of 5 stars. For the past month, Taylor has been handling our store's sales tax questions and has been just as fantastic. Taylor is patient, always does their best to answer every question, and has helped us with everything we've needed. Highly recommend the team at Numeral!
Allegiance Flag Supply · www.showallegiance.com · top 100k store
We've had a very positive experience working with the Numeral team. They have been knowledgeable, responsive, and supportive throughout our tax consultation process. Their expertise and willingness to address our questions have made the process much smoother, and we appreciate their ongoing partnership. I'd also like to recognize Taylor for providing exceptional support. Taylor has been an outstanding representative professional, proactive, and always quick to respond. We truly appreciate Taylor's dedication and look forward to continuing to work together.
Case-Mate · case-mate.com · top 10k store
We have just started working with Numeral and I have to say that is a refreshing change from working with Avalara. We have received personalized emails detailing everything that they have completed and what we need to do. I have not received an email that just seems to be a standard response or something that anyone would receive. I am looking forward to seeing how they do with the actual returns.
Precision Sonar & Outdoors · precisionsonar.com · top 100k store
Really good company. Made our sales tax much easier to handle.
Sweet Zzz Official · sweetzzzmattress.com · top 100k store
Lara from CS is the best. I've had trouble getting a hold of support from Numeral for months, then Lara came in an immediately solved all my problems. Thank you to Lara!
Mythical Store · mythical.com · top 10k store
Numeral has been a huge help in meeting our sales tax compliance needs. We have grown from 11 to 38 jurisdictions with them and they made it easy to register, stay compliant, and file returns. Their pricing is transparent and makes sense. Pay per return filed, no per order platform fees.
Souper Cubes® · www.soupercubes.com · top 100k store
Always very supportive, responsive, and helpful.
Harkla · harkla.co · top 100k store
Taylor Goines has been extremely supportive since we began using Numeral. We are really appreciative of his customer service and is very responsive.
Brooklinen · www.brooklinen.com · top 10k store
Helpful support team and streamlined process.
ZBiotics · zbiotics.com · top 10k store
super easy portal
Sweetums · getsweetums.com · top 100k store
Numeral solves a real problem for me and saves a lot of time and expense. Great solution and better than others I've used in the past. Highly recommended.
Retroactv Merch Inc. · www.retroactv.com · outside the top 100k
Numeral has been great at tackling sales tax for our growing business, they make what once was obscure and frustrating work, easy and stress free for us. Thank you Numeral!
STAGR Gear · stagrgear.com · outside the top 100k
We recently made the switch to Numeral, and the transition has been seamless and smooth so far. I had a call with Taylor to address a state NEXUS/registration question- he was incredibly knowledgeable, patient, and helpful throughout the process. Great customer service and a great experience with Numeral so far!
Name Bubbles · www.namebubbles.com · top 100k store
Great app for taking care of us tax. Easy to understand UI and great support from Nataly, solving everything patiently and swiftly.
Tu & kit · tuandkit.com.au · outside the top 100k
Ben delivered excellent and swift support connected to a quasi-complex issue related to a state tax deficiency that was no fault of ours. Not only did Ben deliver the clarifying support, he stated that Numeral would cover the costs if it wasn't resolved satisfactorily by the state. Ultimately, Numeral cleared the issue with the state and all is well. Ben advanced the solution here with significant speed and I couldn't have felt more cared for as a Numeral client.
Bloom Audio · bloomaudio.com · top 10k store
They have saved us a lot of time. Set up was smooth and they have always been professional and responsive
Eyeganics · www.eyeganics.com · outside the top 100k
Numeral is by far the absolute best APP for business sales tax! We have tried other services and no-one can surpass the personalized service and attention we receive from the Numeral team. They are quick to respond and continue to work to resolve any issues promptly and efficiently. Unlike their competition, they have never referred me to their 'User Manuals and Articles' to solve my own questions. They resolve any issues that might come up and check back with me to be sure I'm satisfied with their service. Best Company Ever!
Out of Office Functional · buyoutofoffice.com · outside the top 100k
Working with Numeral has been a game changer for my business. I no longer have to worry about filing our returns late or making errors, everything is taken care of by the Numeral team each quarter. They're also incredibly helpful and responsive whenever I have a question, concern or need guidance on our sales tax.
HÉROS · houseofheros.com · outside the top 100k
Great platform and even better support. Numeral has simplified our sales tax process, and the Shopify integration has worked seamlessly. Whenever we've had questions, the team has been quick to respond and helpful. It's been a great experience from start to finish.
SLNT® · slnt.com · top 10k store
Numeral has made sales tax compliance straightforward and easy. Their team is responsive, knowledgeable, and proactive in helping us stay compliant. The setup process was smooth, and their support has been excellent throughout. Highly recommended!
Plate Crate · www.platecrate.com · top 100k store
Numeral made managing sales tax easy, and dare I say, delightful! After using a well-known sales tax market leading service for a couple of years and experiencing never-ending issues and nonexistant customer service, I switched to Numeral. They walked us through setup, making sure we had all of our sales channels connected, and are prompt and kind when we have any questions or issues. Highly recommend!
Go Xplore Basecamp · gxbasecamp.com · outside the top 100k
We just onboarded with Numeral and have had a great experience so far. They were very proactive in setting everything up correctly and we're excited to have sales tax compliance fully off our plate. The team was responsive throughout the process and made what's usually a painful transition feel seamless (I've onboarded 2 different platforms in the past that have been much more difficult to work with).
shop.skinnyfit.com · shop.skinnyfit.com · outside the top 100k
Let's be honest: nobody enjoys Sales Tax. Numeral makes it super easy and gives you the confidence to redirect your focus elsewhere. Their response time is stellar and the team is top-notch. Could not recommend them more.
Huron · usehuron.com · top 10k store
Do not let them set up your state sales tax information and please file this manually yourself. Once you leave, they have your login information and never email you back. It's been 3 weeks of me emailing their support with no reply.
Just The Tips with Nicole · justthetipswithnicole.com · outside the top 100k
Awesome way to handle sales tax. Super easy set up, Numeral handled the heavy lifting. Fillings were done quickly and accurately. Customer service gets back to me the same day if I need support. This is basically sales tax on auto pilot and great for founders / small businesses. Sales team was pretty chill too, which is appreciated.
Hippy Feet · hippyfeet.com · top 100k store
Numeral has been an absolute game changer for our business. We originally came to them with a very complicated situation. We were significantly behind on our sales tax remittance and felt completely overwhelmed by the process of getting back into compliance. From day one, the Numeral team guided us every step of the way. They coordinated directly with the CDTFA, helped us untangle years of confusion, and made what felt like an impossible task surprisingly straightforward. Their team was knowledgeable, responsive, and incredibly supportive throughout the entire process. Now that we're caught up, Numeral automatically files our sales tax returns each quarter, giving us tremendous peace of mind and allowing us to focus on running our business instead of worrying about tax deadlines and compliance issues. We truly cannot say enough good things about Numeral. They took something that felt daunting, confusing, and stressful and made it ridiculously easy. We're incredibly grateful we found them and would highly recommend them to any Shopify merchant looking for a reliable sales tax solution.
Discount Cemetery · www.discountcemetery.com · outside the top 100k
At this point it looks like emails and tickets have gone unanswered from the Numeral team. I have tax authorities contacting me indicating I'm non-compliant. And nobody from the Numeral team gets back to me despite emails and an open ticket. There is also no phone number to speak to an actual human.
Inspire Hardware · www.inspirehardware.com · outside the top 100k
I really did my best to give them the benefit of the doubt. I am currenly TWELVE MONTHS into a support case that their team can't resolve. And mind you, the CEO is on the thread and fully aware of this. Numeral incorrectly filed my state taxes and can not figure out how to fix it. I would say it is not worth the headache. I hate giving negative reviews, but I gave them countless chances to correct their mistakes to this point. I am being told that I am getting premium support and full escalation, but the quality of this support is well below any standard.
CareNatal · carenatal.com · outside the top 100k
Numeral is a key part of our strategy to handle the overly complex tax process. Couldn't work without them!
Milky Tomato · www.milkytomato.com · top 100k store
Sales tax is hard. People think its some simple process to automate, but in reality, there are a lot of required phone calls with states, issues that take a long time to resolve, and yeah, its just quite a mess in the US. Numeral does a pretty good job trying to tackle it, but they are not perfect. They are in our Slack so communication is fast, so thats great. Me recommendation: If you have a clean sales tax history and want to move to Numeral, you are in pretty good shape, go for it. If you have a long history of backfilling issues, I think its best to use a dedicated person. Its extremely time intensive to do back fillings and clean it up. Numeral did do it for me, but it required a ton of my time personally. No matter what you do, when switching to and new sales tax provider, you need to first make sure you personally can login to all the state portals, check if all the info like emails and addresses are correct, get all the passwords in a sheet, and hand it off to the provider in a clean way. Otherwise its going to be a horrible experience for everyone. Get organized! Sales tax is hard.
Nomad · nomad-jewelry.fr · outside the top 100k
As many others have mentioned in their reviews, customer support can take weeks to respond. They won't own to their mistakes and you'll end up having to fix them yourself most likely. The service may seem fine when everything is working, but if you run into an issue, getting help is extremely difficult. That’s when the experience becomes frustrating and disappointing.
TheFreshener.com · thefreshener.com · outside the top 100k
we have been using Numeral since the end of 2025 and are very happy with them.
BootsPlusMore · bootsplusmore.com · outside the top 100k
Great for managing sales tax and tax filings for our brand!
Manifest Competition Wear · manifestcompetitionwear.com · outside the top 100k
Consumer beware. They come across great, helpful and responsive. Then once they get you onboarded, the communication stops, you see them in and out of your accounts at all hours of the day and night and nothing is getting done. They switched existing annual filings to MONTHLY saying that they "had" to do things that way but never told me up front so then they collect $75 PER FILING PER MONTH in like five states in which I do business. ZERO dollar filings I know they won't publish this but do your homework and ask the questions up front. The amount of manual work I have had to do to get them disconnected from my accounts has been awful
Laughing Cat Fibers · laughingcatfibers.xyz · outside the top 100k
After reviewing a few solutions including Numeral, I had chosen Numeral about eight month ago. I am happy with my decision so far. Their solution is very streamlined, and I also like their proactively responsive customer support team.
Weddell Water · weddellwater.com · top 100k store
Takes the headache (and literally all the thinking) out of sales tax, so I can focus on things that are frankly way more fun to think about :-) Love Numeral!
Counterpart · www.withcounterpart.com · outside the top 100k
Numeral is truly the best of the best for sales tax filing and compliance, especially if you want your sales tax automated in a buttery-clean interface, backed by a team that’s responsive, helpful, and genuinely takes the stress off your plate. It gives us confidence that our sales tax filings are being handled properly.
Jane · shop.itsjane.com · top 100k store
Numeral give me complete peace of mind know that it's all taken care of without me having to deal with the minor details. It's all done and taken care of with great visibility of the overall picture.
Andro+Niki · andro-niki.com · outside the top 100k
Waited forever and they never finished the nexus setup. No communication or customer service.
Lily-Lark · www.lily-lark.com · outside the top 100k
I would give zero stars if I could. They filed late, filed the incorrect amount, took zero accountability, and then disappeared. Read this whole review if you're considering them - they are huge scam and operate completely out of integrity. I was so excited for this service, because filing sales tax is such a massive pain to deal with as a business owner. But they didn't file my taxes on time, and when they finally did file, it was over a month late and the penalties and interests had piled up. They didn't bother to check what actual amount was due, and instead filed the inaccurate amount from the month before, leaving me with even more penalties and interest. Christian said he would ask his manager about getting the penalties refunded, and then ghosted me. To date I have not heard a proper response from them, a refund for the penalties, or any follow up at all. It's impossible to get support in a timely manner, and when they do respond, it's to give a runaround answer and then never follow through. I am now in the process of deregistering Numeral from my tax account with the state of CA which is also a huge pain. I'm a business owner, and totally understand that things go wrong sometimes! We are all human and make mistakes. I had so much grace for the constant problems, but at this point it's just not good business to stay with this company. They don't care about your experience as a customer, or about the legal ramifications of making a mistake with your taxes. Find a different app and save yourself the headache! Updating my review to include new info: 1. I removed them from our shopify account completely, but when I went to file my Q1 taxes this year, they had ALREADY FILED IT without my permission! They should not even even had access to my account at that point. I've removed them in all ways that I am able, and they are still accessing my information somehow. 2. I commented on their social media, and commented in support of other users who had the same horrific experience that I did, and they deleted all of the comments. They could have easily just responded publicly, but instead they chose to hide our bad experiences and silence anyone who shares how bad their service is. AVOID at all costs.
Temple Ro · templero.com · outside the top 100k
One of the worst apps and without a doubt the worst customer service I have ever experienced. You are sold on an easy filing and essentially hands off experience. Reality is the product doesn't even work and the numbers it generates are incorrect. We were told the discrepancies are due to "rounding differences" which is a crazy response for tax that needs to be reported. It missed our filings, said it would cover any penalties, and has since ghosted us in responding. Unbelievable, this company should be sued for fraud and held liable for their negligence.
Apothia · apothia.com · top 100k store
Excellent experience , so much better than Avalara. Not even close.
Noémie · www.hellonoemie.com · top 100k store
Horrendous customer support. I had a time-sensitive filing issue and went nearly a month without a clear answer or resolution. I followed up 5 times and went two full weeks with zero responses on the ticket. Still not resolved. For something as critical as sales tax, this is unacceptable.
Arbor Made · arbormade.co · top 100k store
Super easy to use, great customer service, and it actually takes the headache out of managing multi-state sales tax. Everything is clear, streamlined, and reliable. It’s one of those tools that just works without constant babysitting.
Graza · www.graza.co · top 10k store
I tried for two months to setup this app. We had numerous prone conversations. I gave them full admin rights on the store. To no avail. It does not work. I am late with filling the sales tax and I will have to pay penalties. Thanks to Numeral.
Sequent Microsystems · sequentmicrosystems.com · top 100k store
Exceptional service for a good price. I;ve been uising Numeral for 3+ years. Their app makes things easy to transfer data. all i have to do each month is approve the filings and pay the fees. support is great and the team is knowledgeable. seriously there isnt a better sales tax option out there.
Scorch Marker · scorchmarker.com · top 100k store
Numeral is a scam. I signed up in August to find out in January of this year that they had not filed my taxes even for the state I reside in for over 4 months. They will bill you large amounts to "file," but when my CPA looked into it when reconciling EOY it turns out that they had not filed anything for months. They also could not provide me with any reporting log of what they did with account confirmations. Honestly, Numeral should not be allowed to be an app on the Shopify app store at this point.
LITTLE RAD THINGS · littleradthings.com · top 100k store
I've been using Numerals for a couple of years now. It has been a huge relief on state tax filings. They take care of everything which gives me more time to work on the actual business itself. If you're pushing numbers on Shopify, I highly recommend using Numerals to stay compliant with each state.
Air Freshies · airfreshies.co · outside the top 100k
We are so grateful for Numeral. Sales tax is unbelievably difficult to manage, and Numeral automates the process while keeping me in the loop. It feels so good knowing that they are monitoring our economic nexus, updating our Shopify tax collection settings, and filing on our behalf. Just keep in mind that you still have to review your settings and monitor for changes in physical nexus that Numeral might not be aware of.
MODL · modl.com · top 100k store
We've been using Numeral for several years now, and it's been great. Sales tax is one of those things you don't want to think about until things go wrong…. and with Numeral, it's just been consistently accurate across filings and 30+ states The support has been helpful and thats the one thing they do supremely well - having someone side by side to guide you along the way. Not only do they deal with all the mail, whenever we've had questions, their team has been extremely responsive and actually try to help…. not just pointing to docs, but making sure things are handled correctly. We've used a number of other solutions in the past and Numeral does extremely well with guided support Numeral has been very reliable for us and I'd recommend them to other brands who need sales tax automation
Fling · hellofling.com · top 100k store
We started with Numeral in 2024 and have grown to really appreciate their service. They are quick to respond to questions and help resolve issues with States, etc. I am able to approve returns before processing and they provide copies of completed tax returns on the portal.
Motobilt · motobilt.com · top 10k store
Numeral has been a breath of fresh air for us! From customer support to tech support, everyone on their team is super knowledgable, friendly and incredibly responsive. If the person we contact can’t solve our issue, they very quickly find us someone who can. They don't just send us links to countless 'help articles', we deal with actual humans on a first name basis. They have never left us ‘hanging’ with an issue. We have tried other sales tax platforms, and Numeral is by far the best!
Soul · soulegy.com · top 10k store
Numeral has been an absolute joy to work with after switching from Avalara last year. Their customer service is top notch, I love their platform, and even better they are actually filing our returns (more than I can say for Avalara). I highly recommend their service!
Logan Hollowell · loganhollowell.com · top 100k store
Numeral has SO simplified our sales tax compliance. The service is extremely valuable. Their support in getting set up was top notch. . . All support people speak English as their primary language and were very willing to get on the phone or zoom and handle everything they could with as little involvement from us as possible. I can't recommend Numeral strongly enough.
Bare Bones · bare-bones-3.myshopify.com · top 100k store
We used to work with Avalara and decided to switch to Numeral over a year ago after MANY frustrations. This has been such a good decision. Numeral makes filing in the US sooo much easier, and customer support is on top of everything we send them. It's a no-brainer. 5/5.
ALPAKA · alpakagear.com · top 10k store
We have been using Numeral for all of our state sales tax filings for about 3 years and they’ve been consistently accurate. I used to verify their work myself and it always checked out. Recently when we received a state notice caused by the state’s own delayed processing, Numeral had already handled it and responded to us immediately providing proof the filing was correct and on-time. Reliable, proactive, and exactly what you want in a sales tax partner. Highly recommend.
Rejuvia · www.rejuvia.co · top 100k store
Numeral has changed my sales tax life!! They are so helpful, responsive, and accurate. Their platform is very user-friendly, and signing up for new states is easy. They are less expensive than most sales tax platforms and much easier to integrate with. I highly recommend them over Avalara and TaxJar.
CLEAN Cause · cleancause.com · top 10k store
My business has worked with Numeral as they pioneer the sales tax compliance space for e-commerce brands. Numeral is a company you can absolutely rely on for getting the job done in the best way possible. Customer service is a breeze and they make every action concise and easy to understand. Of all business partnerships, mine with Numeral is the strongest - And I feel this speaks volumes to the people and workflows created at Numeral. Please utilize their services!
4FRNT Skis · 4frnt.com · top 10k store
Love numeral so easy and great to use!!!
Bala · shopbala.com · top 10k store
STAY AWAY!!!! Numeral is the most irresponsible and misleading service I have ever paid for. I paid for twelve months believing my registrations were handled and my tax liabilities were being managed. That is the entire reason you hire a company like this. Instead I was left exposed. Key registrations were not completed, my compliance status was not what I was led to believe, and I received no clear notification that anything was incomplete. No proactive outreach. No urgent warning. No accountability. Just silence while the subscription kept billing. This is not a minor inconvenience. This is the kind of failure that can create real penalties and real risk for a business. If your business depends on staying compliant, you cannot afford a vendor that takes your money and then leaves you to discover gaps on your own. Numeral did not deliver the core service I paid for, and the lack of communication makes it worse. I asked for escalation and a refund because I should not be paying for months of coverage that did not actually exist. Avoid this company unless you want to babysit your compliance and double check everything yourself.
Zicana Boutique · zicanaboutique.com · top 100k store
Zero communication. Signed up, paid, no communication for a month until I reached out. They finally got us registered, at least that's what it says on their site. It's hard to tell, though, because no one has reached out. Sales tax collection hasn't been enabled, and there doesn't seem to be a way get our sales tax ID in their portal. Great in concept, but terrible in execution.
Riftgate · riftgate.com · top 100k store
If you're an e-commerce store, you NEED this program. I've worked with numerous other companies that charged your for every little thing, made you sign long contracts, charged you for every sale on TOP of the sales tax you already have to pay.... These guys make it SO easy - and their cost is unbeatable. Their customer service gets back with you immediately, you get to talk to a REAL person, and there's no waiting 3 weeks just to get a meeting someone bails out on at the last minute. The program could NOT be simpler - they handle EVERYTHING so all you do is a click a few buttons, and you can even put the thing completely on auto-pilot. Jacob met with me to onboard me and show me everything in detail and make sure my life was SUPER easy - and now I don't have to spend hours every month just tracking sales tax and making sure it's filed appropriately (and not paying it before I have to!). CANNOT recommend this company enough - they are going to make your life SO much easier!!!
GlycoGenix · www.glycogenix.com · outside the top 100k
We couldn’t be more impressed with our experience using Numeral. As a fast-growing company expanding into multiple states, managing sales tax compliance was becoming a serious headache. Numeral came in at just the right time and completely changed the game for us. From the moment we onboarded, their team was incredibly responsive, knowledgeable, and proactive. They didn’t just plug us into software and walk away — they understood our business, handled the registrations, filings, and even cleaned up legacy issues we weren’t aware of. The platform itself is intuitive, accurate, and surprisingly easy to use. We’ve been able to stay fully compliant without having to worry about missed filings, nexus thresholds, or complicated rules across states. It feels like we have an entire tax department behind us — but without the cost or complexity. If you’re even thinking about streamlining your sales tax process, don’t wait. Numeral is hands-down the best solution we’ve come across. This is one of those tools that just works — and makes you wonder how you ever ran without it.
Nala Nutrition · nalanutrition.com · outside the top 100k