Synctrack Returns & Exchanges · Orders and shipping
Every review we hold for Synctrack Returns & Exchanges, quoted in full, with the store that wrote it.
Bigger stores rate Synctrack Returns & Exchanges at least as well as the crowd does. The store behind each review is the part the App Store never shows.
202 reviews pulled · 24 carry a rating and no text · 163 long enough to quote · 2023-03-27 to 2026-08-23
Every review we hold, newest first
It's the best app ever, loved the customer service!
Tocloset · tocloset.com · outside the top 100k
Not just a return app, it’s a complete problem-solving solution Returns and exchanges can be one of the more complicated parts of running a store, so I've tried quite a few return apps over time to find a solution that could really cover the needs of both the customer and the merchant. I don't usually write very long reviews, but I wanted to share my experience because Synctrack has genuinely impressed me with how thoughtfully the entire process has been designed. I also really want to thank the Synctrack team, because thanks to this app, I finally feel much more at ease when it comes to returns and can focus on the rest of my business instead of constantly worrying about return-related issues. It has honestly taken a huge amount of stress off my shoulders. Synctrack is honestly much more than a typical returns app. The amount of thought that has gone into the details is impressive, and the app covers so many real-world situations that merchants deal with every day. 1-Truly customer-friendly No matter how good your products or your store are, if you can't properly understand and solve your customers' problems, all of that loses its value. Synctrack makes it much easier to understand what actually happened and provide a fair, customer-friendly solution instead of treating every return the same way. 2-It protects the merchant too This is one of the things I appreciate most. It's not only customer-friendly; it's also very merchant-friendly. It helps protect your store from potential abuse, such as customers claiming there is a problem with a product when there isn't one in order to receive a full refund. I especially like how you can require not only photos but also video evidence when needed. It's a very thoughtfully designed way to reduce abuse without making the legitimate return process unnecessarily difficult. 3-Reduces return losses while improving customer satisfaction The exchange options are very well designed, and I really like the ability to offer store credit as an alternative to a refund and even add bonuses to make those options more attractive to customers. This gives merchants more ways to solve a customer's problem quickly without automatically having to issue a full refund. 4-Extremely flexible return conditions You can configure things like return shipping costs, return fees, stock fees, and other deductions based on the return reason and your own return policy. This gives you much more control over your return costs and can significantly reduce unnecessary losses. 5-Excellent notification options Notifications are one of the most important parts of the return process because they are essentially your communication with the customer. You can use Shopify's native notifications, or use your own email server together with Synctrack's customizable email templates. And if you don't have your own email server, that's not a problem either. Shopify's native notifications can be triggered, so your customers can still receive updates throughout the return process without you having to set up your own email infrastructure. This helps keep communication with your customers going without worrying about emails ending up in spam. I really appreciate having both options depending on how advanced your setup is. 6-Modern, simple, and extremely well integrated with Shopify The interface is clean and easy to understand, with grouped return reasons and customizable fields that can guide customers through the process. Both the customer-facing and merchant-facing sides feel simple and intuitive. And the Shopify integration is excellent. It doesn't really feel like you're using an additional third-party app — it feels like a natural part of Shopify. There are honestly many more features I could mention, but I don't want to turn this into an endless list. One more thing worth mentioning is the customer support. They are very responsive when you have an issue, and they actually listen to feature requests and feedback. That makes a big difference when you're relying on an app for such an important part of your store. Overall, Synctrack isn't just a returns and exchanges app for me. It's more like a complete solution for managing return problems fairly, protecting the merchant, reducing unnecessary losses, and giving customers better options. If you're looking for a return solution that goes beyond the basics and gives you much more control over the entire process, I'd definitely recommend Synctrack.
Dv · unranked store
Very useful app and 10++++++ support! Thank you
Spionescu · spionescu.ro · outside the top 100k
very nice support and works for customers
Boncini · boncini.com · outside the top 100k
excellent service and convenient function. Your team listened carefully to our concerns. Your thoughtful, customer-oriented support absolutely sets Synctrack apart from other tools we’ve used before.
Mount to Coast · mounttocoast.com · top 10k store
Florence was very quick to respond to my query when I had a customer exchange request that wasn't straight forward. Thank you
SYXTH CLOTHING · www.syxthclothing.co.uk · outside the top 100k
Sehr sehr guter Support. Und gut bedienbares Retouren Portal.
Savaswim · unranked store
Very user friendly and amazing features.
Elevato · elevatostudios.com · outside the top 100k
Support extrêmement réactif. Merci Niel !
Mademoiselle Marcelle · mademoisellemarcelle.com · outside the top 100k
Very good customer service
Rolloy · rolloy.com · outside the top 100k
Synctrack Returns is a very useful app that significantly simplified our return process. The setup is quick, and the interface is clean and easy to use. Customers can submit return requests on their own, which saves us a lot of time in customer support. The automation of approvals and return statuses is also a big plus. The integration with Shopify works flawlessly, everything is well synchronized. I would also like to highlight their support team, which is responsive and very helpful. Highly recommended for anyone who wants to manage returns in a more professional and efficient way
Bevann d.o.o. · unranked store
Vincent was great supporting our requests!
Evotrex · www.evotrex.com · outside the top 100k
SyncTrack Returns is a very good and reliable app. The return process is smooth and easy to manage. Their customer support is excellent and handled all my doubts very patiently. Overall, it’s a great solution for managing returns efficiently.
Diva Catwalk · d7zqfa-vf.myshopify.com · outside the top 100k
Amazing support from the Synctrack team! They helped me with the entire setup and made everything super easy to understand. The team was fast, patient, and very knowledgeable. They answered all my questions and made sure everything was working perfectly before wrapping up. I truly appreciate the excellent service—highly recommend Synctrack to anyone getting started!
Maako · casamaako.com · outside the top 100k
Great app and amazing service.
Muse Outfitters · museoutfitters.com · outside the top 100k
Needed to contact support only for some help in customizing. As usual, it was fast and really good. I'm discovering their applications, and they're really helpful for my site.
UNSEN · unranked store
Der Kundenservice ist sehr freundlich und hilfsbereit.
Brandenburger Umschau · unranked store
很好用
Temvoir-WATCH-BAG · temvoir.com · outside the top 100k
Customer support is fantastic, the product works as expected!
Stretch Is Comfort · www.stretchiscomfort.com · outside the top 100k
It perfectly meets my needs, saves me time, and customer service responded very quickly. Thank you!
Hairvivi · www.hairvivi.com · top 100k store
Very helpful customer support. The app is simple, and easy to use. Sync feature allows you to connect the returns portal page effortlessly to your shopify store. Easy to learn the app. You guys should try it out.
Besuras · unranked store
Very patient and gave good advice. Thank you, Neil.
thelingerieshopny · unranked store
Great app to manage Returns and Exchanges. Has everything you need and also very fast and easy customer support
Anxi Ring · anxiring.com · outside the top 100k
Very good app for return.
Advik Wear · unranked store
Great App
Curate Co. · e739e3-c0.myshopify.com · outside the top 100k
Customer service is great. We have had great joy with this app!
Kinda · kinda.co.za · outside the top 100k
amazing app amazing service
OZZIE BRAND ELECTRONICS · unranked store
Great app and great team, not only it has many functionalities designed to make a return portal user friendly but also the level of integrations and custom codes that the team is able to provide is superior to none. We tried different return portals and this is simply the best. I can definitely recommend synctrack to anyone.
Naturcontact · naturcontact.com · top 100k store
Very easy setup. Very helpful customer support.
BlyndVizion · www.blynd-vizion.com · outside the top 100k
Sehr hilfreiches Tool zur Abwicklung von Retouren und Umtäuschen! Alles kann an einem Ort gemacht werden - Ersatzartikel wählen, Begründungen für Rückgabe, Rückerstattungen... - und der Kunde wird über die laufenden Schritte stets per Mail informiert. We love it Und der Support ist phantastisch! Schnell, hilfsbereit und sehr kompetent!!
michelangelo intimo · michelangelo.ch · outside the top 100k
A very sophisticated user experience that easily models into our website. Up an running in minutes rather than hours or days and customisations were executed in very quick time, same day. I wish all apps were this good and supported so excellently. These guys are off to a flying start!
HunnyBoots Australia · unranked store
After setting up and on their settings page, they had a link at the bottom that said visit our site. After clicking got multiple trojan warnings from malwarebytes for the site that was trying to load. the page trying to load was not synctrack, maybe their page was hacked? or something else, I'm not taking the chance.
Hardware Decor · www.hardware-decor.com · outside the top 100k
The app is really great and lots of features are being added. Hope they keep the free version and don't start cutting off features. The support team and their member "Joy" are doing a really good job. Always fast and responsive. Always working on the solution with immediate resolutions. A recommendation!
Street Icon · streeticon.de · outside the top 100k
Really nice app and great support & development team! We had a few minor customizations we wanted to tailor the tool to our business, and the team responded quickly and effectively. Now, we’re using Synctrack to handle a higher volume of returns and exchanges, and it’s working perfectly.
SOÉJU online store (ソージュ オンラインストア) · store.soeju.com · outside the top 100k
The team especially Kaylee and the developers she work along side with have provided outstanding support, far better than what I’ve experienced with many other apps. They’ve impressed me with their willingness to customise features to suit our needs, including hiding prices, adjusting text, and modifying buttons. I also appreciated that many features could be controlled and edited on our end without always needing to reach out to support unlike other apps where even the smallest changes require contacting the team. The only reason we’re no longer using Synctrack is due to changes in our internal return and exchange processes, it has nothing to do with the app itself. I highly recommend Synctrack to any business looking for a reliable and flexible returns portal.
By Amica · byamica.com · top 100k store
good
CLOUD · cloud-clothing.co · top 100k store
had an excellent experience with Ben's support and the Syntrack Return app! From the moment I reached out with my issue, the response was incredibly fast, and Ben was both professional and helpful. He quickly understood my concern and guided me through the resolution process with clear and concise instructions. Thanks to his prompt assistance and the efficiency of the Syntrack Return app, my issue was resolved in no time.
Glamozo · unranked store
Good app and very efficient help with the live chat provided. Ben and Lynn both have been very helpful !
mARIANNE by Marie Jordane · mariannebymariejordane.com · outside the top 100k
I am very much satisfied with the user friendly development of this App and on top of that Customer service support that I get is excellent very prompt and very timely support..
Need Apparels Private Limited · needapparels.com · outside the top 100k
thanks so Samuel, i did not knew about this tool also Samuel explained it quite well, and i'm convinced that i am in need for this tool and it will make it alot easier
Velloria London · unranked store
Great app for managing returns! Extensive configuration options, ability to connect several stores is something we were looking for. Additionally, great support. Thank you Tracy for your help :D
Tortli · tortli.pl · outside the top 100k
We are in the phase of trial and testing, but the support from the team is incredible. Very helpful and quick answers to resolve our questions and problems. They have even released a few features what we requested.
Dedoles TEST · unranked store
Very good app, I can only recommend. The support is also extremely helpful and they do everything they can to make it the best for your case.
NIKIN CH · unranked store
Great Support
Spykar Shoes · unranked store
The support team is great, Joy found a very quick solution to our problem.
IDIAMONDS · idiamonds.ro · outside the top 100k
Best app ever for return and exchange management, it saved out lot of time, I recommend this app for return and exchange process
Karwan · karwanpakistan.com · outside the top 100k
Best returns and exchanges app I've found!.. and I've tried several. Easy to use platform that has ton's of options to control your return process and workflow however you want - including complex workflows where you can allow exchanges for certain items and/or return reasons and not allow exchanges for other items and/or return reasons.. or only allow refunds for certain items, etc. Although the app is great, what makes it the BEST is their customer service and development team. When I asked them if their app could do something that it couldn't do, they didn't just dismiss me and say "no, our app can't do that... tough luck", like other return apps said to me. Instead, they said "that's a good idea! Our app currently doesn't have that capability, but we'll get our development team on it!". Then, about a month later, they released a massive update that does everything I asked for with a simple and intuitive interface. If you want a great return and exchanges app with a stellar customer service and development team that cares about your needs and works to make the app function exactly as you need it to, THIS IS YOUR APP!
Clawgs · clawgs.com · outside the top 100k
Easy setup process. Does what we need from a return exchange apps
Lavaya Clothing · unranked store
Synctarck is the best and affordable choice for Return & Exchange matters. Love it
Trend Mania · unranked store
Amazing app
Englander-eg · englander-eg.com · outside the top 100k
very quick
Bulbulstore.in · unranked store
App is good and user friendly for return and exchange
BLAMOK · unranked store
The whole team has been great to work with. I spent some time with the dev team and they implemented a bunch of changes that I requested. They system works great for us and the support team is spot on. Keep up the good work!
ConnecTen internet · connecteninternet.com · top 100k store
So nice.
Mount to Coast B2B Portal · unranked store
I have nothing to say but great things about this app. I has been great so far.
Shop5thStreet · unranked store
Samuel provided exceptional service and went above and beyond to assist us with the Synctrack app. His guidance made the setup process smooth and efficient. Highly recommend this app for its great support and ease of use!
SHOP BEAST · unranked store
Muito bom. Intuitivo e Completo.
Loja Assis · unranked store
Synctrack has made managing returns so easy for my Shopify store. Huge thanks to Tracy for her valuable help during the setup! I highly recommend this app!
MyBeya · my-beya.com · outside the top 100k
Synctrack has revolutionized our returns process with its user-friendly portal and automatic refund options. The standout feature has been the customer support, especially from Vincent, who provided exceptional guidance and quick responses. Highly recommend for any e-commerce store aiming to streamline their returns!
Fiore & Lucce · unranked store
works really well and great customer support! for the price you pay, it's definitely an amazing option.
NIKIN EU · unranked store
Hana guided me through the entire process of setting up this app. Thank you for your support! Very customer-friendly.
Fondo Moda · unranked store
The representatives are quick to help
Bardi · bardi.shop · outside the top 100k
App works really well with Shopify, its really easy to install and navigate. The only flaw, and the reason we moved away from the App for our returns, is that we could not as a UK company link it to any couriers, even though we were told that we could. If this changes, we will be back using the App in no time, as the features are great.
Welligogs · welligogs.com · top 100k store
do not install this app. its not working properly at all. Executives dont have enough knowledge to solve store owners problem, technical things given in this app is not working at all.
The Musk · mu-sk.com · outside the top 100k
Perfect assistance. Great app
Earthle · earthle.nl · outside the top 100k
love it
Naia Léa · naialea.com · outside the top 100k
schnelle antorten und zuverlässig
PinePads · unranked store
I had trouble changing subdomains for my business, but the support I received from Niel was outstanding! Highly recommend their expertise and help!"
Spoiled Me Rotten · www.spoiledmerotten.com · outside the top 100k
er handige app, alles word al voor je klaar gezet en de klanten service reageert snel!
Toolix · unranked store
vincent was gooddd!!!
Yesterday · www.yesterdayclo.com · outside the top 100k
very good app
Soho Maison · unranked store
Great customer support and app. Very helpful and effective.
Apricité Studios · unranked store
The app is easy to use and very smooth, with many customization options. The customer service is perfect! I had several interactions with Vicky, who was both very responsive and friendly. She was able to quickly assist me when I had questions. I highly recommend!
Adénora · unranked store
Excellent app, great customer service!!
Bonjour Weekend Wear · bonjourweekendwear.com · outside the top 100k
Good Service by Synctrack: Returns & Exchanges. Vicky Helped me alout by App Enhance and Activation Procedure. Thanks to Vicky and Synctrack
Friendy Deals · unranked store
Been using this app for almost a year now, I would recommend for you to use it for your business. I love their live chat, Very fast.
Window Shopping · unranked store
this app is like lauda
Libertee · libertee.in · outside the top 100k
great support
Raleaves Natural Relief · unranked store
Great customer service! Great user experience!
inD aquatics · www.indaquatics.com · outside the top 100k
Very good costumer care service and application
N Square · unranked store
Very helpful and prompt customer service. I appreciate it very much!
VEITA Jewelry · veitajewelry.com · outside the top 100k
Customer service is fantastic! Simple to apply. I'm glad I selected this app.
Rosely & Ruth · unranked store
I couldn't be happier with my experience. From the moment I started, I found it incredibly easy to use. The user interface is intuitive and visually appealing, making navigation a breeze. What really stands out is how seamlessly it integrates with my store. Every feature works perfectly, helping to streamline my operations and enhance the overall customer experience. The app offers a range of functionalities that have proven invaluable, saving me time and effort on a daily basis.
ECHOINE · www.echoine.com · top 100k store
Great service and timely response
Crepdog Crew · crepdogcrew.com · top 10k store
Very good customer service, the app works very well
Remover Ball · unranked store
The App is working pretty fine for our basic requirement. The Support is also awesome and available 24x7. Can recommend them.
Marie & Seema · unranked store
Very good software, the customer service staff is very good to take the initiative to help me solve problems, the design of the software is very good for my business commission is very helpful
U-TIMES Hair · utimeshair.com · outside the top 100k
Top notch support, their chat support is so quick. Check them out for your returns solution!
CINCHJEANS · unranked store
Easy to use, with all the tools you need for a smooth process between you and customer! great looking interface and the customer service is suburb! They are always there and willing to help to ensure you get back to your business! Thank you! Synctrack :)
Distribution Plus · unranked store
Best for return and exchange page and setup
Mithoodi · unranked store
Great service, and super quick solution. Highly recommended.
UP&RUN · upandrun.in · outside the top 100k
Amazing app, makes everything so easy. Support was super helpful in getting me set up & made everything simple and straightforward. I would definitely reccomend this app
Anxious Ghost Apparel · www.anxiousghost.com · outside the top 100k
The Synctrack Returns & Exchanges app has been a game-changer for our business! Its user-friendly interface and automated tracking make managing returns a breeze. The customizable policies fit our needs perfectly, and seamless integration with our e-commerce platform keeps our inventory updated. Plus, their responsive customer support is top-notch.
Style-Junction · unranked store
Great support and easy to use settings
EasternBikesUK · www.easternbikes.co.uk · outside the top 100k
The technical support for this app is outstanding! They are very helpful and quick to resolve any issues. The app works very well, meeting all my needs. A special shoutout to Lynn for her exceptional assistance. Highly recommended!
SmartPulse Store · unranked store
Just had the best proactive service from the Team at Synctrack. very helpful reviewing my settings to ensure the return reflects appropriately for the customer.
AnniWear · anniwear.com.au · outside the top 100k
Works like a charm! Team helps out with all you need.
Drippy Amsterdam · drippy.amsterdam · top 100k store
Also ich bin neu mit meinem Shop und habe nach einer App gesucht, wo Kunden in Zukunft ein tolle Möglichkeit haben, ihre Artikel zurückzuschicken und diese App (bin noch am einrichten) macht auf den ersten Einblick ein tolles Ergebnis. Einfach zu bedienen, der Support war sofort zur Stelle und hat mit geholfen die Subdomain einzurichten. Ich finde es auch super das diese App kostenlos ist und nicht gleich 20 Dollar im Monat kostet, sowie bei anderen Herstellern. Also Einrichtung geht sehr einfach und kann diese App sehr empfehlen. Beste Grüße Markus Goggle Übersetzer: So I'm new to my shop and was looking for an app where customers will have a great opportunity to return their items in the future and this app (I'm still setting it up) gives a great result at first glance. Easy to use, support was there immediately and helped set up the subdomain. I also think it's great that this app is free and doesn't cost $20 a month, like other manufacturers. Setup is very easy and I can highly recommend this app. Best regards, Markus Thank you, Taylor
V I V I D · unranked store
What an excellent app! I can customize it to fit my exact requirements, and the best part is the superb support team. They are always ready to help with any query. Thank you so much!
STYLARIA · unranked store
Fantastic App, Quick Setup and support team is very helpful. App setup done in couple of minutes
Niche Alley · unranked store
It nice free app to return and exchange
US Boot · www.usboot.com · top 100k store
This is an amazing app!!! I love it. I've looked at many other apps and they're all so expensive. Thank you so much for having this available for everyone for free! This app is so helpful. Thank you!!! Their customer support is also wonderful!
Global Sales & Service Ecommerce · unranked store
Easy to use and install, and has helped us streamline our returns process. We ran into a few issues with the app, but support has been very quick to respond and helpful in resolving the issues. Would recommend!
Lizard Thicket · shoplizardthicket.com · top 100k store
Great Support. Intuitive Return management. Happy so far.
Ismokraft · www.ismokraft.com · outside the top 100k
Great app! The customer service is excellent too!
The Bold Sleeve · unranked store
Absolute fantastic customer service. I can sing their praises enough. Thank you so much, Mina!
Iron Eagle Posing Trunks · www.posingtrunks.com · outside the top 100k
awesome app and support team is great!
SCHWASS · schw-ass.de · outside the top 100k
Minna was great! Super helpful and empathetic. Best customer service I have received every using a Shopify app
Acaso Inc. · acaso.clothing · outside the top 100k
The app is straightforward, easy to use, and easily designed from both an owner and a customer view. Customer service is so quick and helpful. Personally, Vincent helped me with my concerns, which took less than 5 minutes!
Al Ameerat Al Jameelat · unranked store
Great customer support. Very responsive and quick to resolve issues.
Corproware · unranked store
The app was responsive and easy to navigate. Tracy was kind to assist in setting up the app. Although there are some limitations, such as redirections, it nevertheless serves its purpose well and is more than enough for a free return & exchange app. I would recommend it
JoyDion · www.joydion.com · outside the top 100k
They have excellent customer service, very friendly, and very patient, thank you very much.
Fragrances Varietys · unranked store
The customer service provided by Joyce was top notch. She was very attentive and helpful when I reached out via Live Chat. I highly recommend anyone who needs this app to install it as the customer service exceeds expectations. Thanks again Joyce!
CURVA FABULOUS · www.curvafabulous.com · outside the top 100k
A bit confused at first, but customer support is perfect! Thanks Niel for your support!
FreeSoulz · unranked store
Very efficient process. And the support is quite prompt and excellent. Surely recommend!
Bilkool · bilkool.com · outside the top 100k
best app. must go for it.
Best Buy Casuals · unranked store
Really quick and easy to use. There are sometimes error's but the team fix them right away
Meeka_co · www.meeka.uk · outside the top 100k
Great customer service and fast response, highly recommended.
Bambisserie · unranked store
They are quick and very responsive! I had a problem and they took care of it right away. Definitely would recommend integrating this app into your online store!
TinyTots Home & Garden · unranked store
I had an amazing experience with their customer support! They were incredibly responsive, helpful, and went above and beyond to resolve my issue. Truly outstanding service!
Alwaysavvy · unranked store
Great app, supportive support team. Seamless to setup and use.
Smart Merino New Zealand · smartmerino.co.nz · outside the top 100k
Tracy is very kind. Even though I made various inquiries, they answered kindly. They solved everything I inquired about. It's not difficult to use the app and it's easily configured.
andar JAPAN · andar-jp.com · outside the top 100k
Everything works!
iLoved · unranked store
good app. good functionalities for exchange and return.
White Husk · www.whitehusk.com · outside the top 100k
Customer support - 10/10 Amazing app amazing customer service go for it
Zany Zest · zanyzest.in · outside the top 100k
very helpful and good support from the executive Minah she guided my step by step to integrate the syntrack Return page into our web store .thans
GULMIRA - House Of Luxury · unranked store
Perfect app! It's free; if you have questions, customer service replies immediately.
TEGA DESIGN · unranked store
Using the returns/exchange provider app has been a game-changer for me. The process is seamless and hassle-free, saving me valuable time and stress. Their customer service is top-notch, always ensuring my needs are met promptly and professionally. I highly recommend this app to anyone looking for a reliable solution for managing returns and exchanges effortlessly.
Cozy Soul · cozysoulstudio.com · outside the top 100k
Great app and fast responses by chat support
Baraiyas · baraiyas.com · outside the top 100k
Love the support team, they were very prompt in helping. It was easy to setup the app. Hoping it'll fulfill the purpose!
Hangookd · hangookd.in · outside the top 100k
nice app
Subhrekha · subhrekha.com · outside the top 100k
would recommend my friends
My Store · unranked store
Excellent application, makes me order and organize with customer returns, the support answered me within 2 minutes and helped with everything
Schwarzman · swrzm.com · outside the top 100k
Customer service is quick and yes to understand with instructions!!!!!
Adanya Boutique · unranked store
i am very happy , great job
blessshopy · unranked store
Synctrack Returns and Exchanges app is super simple and useful. It does the needful without any complication.
allmyT · www.allmyt.in · outside the top 100k
great app and service! helped me alot!!
OULUMI · unranked store
Thank you, support team, you're great!
Soribel Santana · unranked store
New to the app and just setting up, but Tracy has been incredibly helpful. That's what I call support!
My good feeling · unranked store
Nila came in like a livesaver from battlefield 2 and helped me with the custom domain,
AutoCare · www.tireluxph.com · outside the top 100k
This returns and exchanges portal is exactly what I needed. It's straightforward to set up and use, and whenever I've had questions, Tracy from the support team has been super helpful. I suggested a couple of improvements, and they were receptive and said they're already working on them. It's nice to see a company that listens to its users. Highly recommended for anyone needing an easy returns solution.
Dear Nora · unranked store
Easy set up, simple design. Love everything about this app. Customer service was fast and friendly.
The Select House · unranked store
assistance disponible pour la configuration de l'application
Perle Cocon · perlecocon.com · outside the top 100k
I was using other apps, but recently I discovered this one, and it is the best thing I added to my store. It has more features compared to other apps, it is free (at least currently), it offers amazing automations, it is simple to navigate and Tracy from the customer support helped me with literally everything during setup. Highly highly recommended!
Goodoo · unranked store
Such an amazing team. Thanks for all the assistance given. Tyler was exceptionally patient and ensured all the issues I was facing got resolved. A great app to use too, having tried a number of others to no avail, I find Synctrack Returns & Exchanges easy to use.
Seasons Trove · unranked store
thanks I love the app
Humanoid Club · unranked store
Easy to set up and customise for our needs. The summary page wasn't quite right for us - so I contacted Synctrack via the live chat - they responded instantly and talked through what I need, made some changes and now it's perfect for us! Highly recommend!
The Hat Company · thehatcompany.com · top 100k store
The support team's attention is really good.
Vendys Store · unranked store
I had a request and Vincent quickly hopped on and took care of it. Customer service has been great.
Mar Y Sol Swim · marysolswim.com · outside the top 100k
Synctrack Returns is an exceptional Shopify app that has revolutionized the way I manage returns for my store. The free plan they offer is incredibly generous, allowing me to fully utilize the app's features without any financial burden. What truly sets Synctrack Returns apart is its exceptional customer support team. They are always quick to respond and go above and beyond to ensure that I have the best possible experience with their app. I highly recommend Synctrack Returns to any Shopify store owner looking to streamline their returns process!
XLNC Ecommerce · unranked store
Best app hands down! The customer support team is amazing - always there to help and quick to respond. Love the dedication and passion of the entire team. If you're looking for the best return app, just go for it with confidence. You won't be disappointed!
Urbaannest · unranked store
I think app has some serious potential to be a highly favorited app by plenty of store owners. Though today is the first I downloaded and use it, I must say that it has grown on me. Though it still seem to overwhelm me a little because I not sure how I want to customize my notification setting, I think in the long run once I start playing around with thing ill be alright. Customer service is awesome by the way. Kind, patient, and very helpful. Customer Support Lynn helped me through the whole process of what I didn't understand, and with customization options that I was trying to portray in the app. Thanks a lot Lynn very helpful. Now would I recommend the app I would have to say yes as of now. Though I haven't seen it in action as of yet, I got a feeling that this app can be very helpful indeed in the long run. Guess I'll have to wait and see, though I pray I never have any returns as I wish for the many of business owner.
Precious Hollows · precioushollows.com · outside the top 100k
Great Support! Easy to Use
That Corner Store · unranked store
It's working well so far.
Fragrance and Fiction · unranked store
The application deserves 10 stars. It is beautiful and deserves it
rwzana · unranked store
Joyce helped me remove the brandmark as well as immediately setup a new custom domain for the return & exchange portal. She also told me any information that I needed and in my case it was related to any hidden costs for using the app, which she has assured me that there is no fee or anything. I am excited to build a relationship with Synctrack and take advantage of its features.
Ascending Lifters · unranked store
Very easy to manage and great support!
fckutopia.de · unranked store
Great app, helps manage returns/exchanges easily. Still needs few features, but dev team is working to add them on daily basis. So super happy!
Brightr® Sleep · www.brightrsleep.com · outside the top 100k
Exceptional support! We're thrilled with this app. I had a few questions and needed to contact support!
WOO .Design · unranked store
If it wasn't for support I would not understand how to do this. But am not getting past the 3rd party apps. But its still a good cheaper alternative to many others and works when you understnd things.
La Cozyfy · unranked store
It's been easy setting it up and fitting it into my store. I had great customer service when I chatted in. They were quick to answer me and completed my inquiry quickly. I appreciate that as I don't like to spend all day waiting for something to be done. I will use this app and it's features I also appreciate that it's no cost because there are so many other costs it's not to save money in some areas.
Ebony Beauty · unranked store
Chat answered right away and was able to help me. I needed to make 'Return Requests' my words. Niel showed me where to go so I can edit their template. That was easy and fast also. How rare. Thanks, Synctrack.
Shop Cailey · unranked store
Excelente aplicacion. Realmente!
Deliver · deliver.com.ar · outside the top 100k
great service! great return app!
Love Sunshine · www.lovesunshine.co.uk · outside the top 100k
Easy to use. Customer service has been great, Anna and the team have been very helpful and responsive with answering queries and resolving any issues that we've had using the app.
Beachroad Skin Care · unranked store
Helped me quickly with my questions. I have to do something on my end but Vincent directed me to the resource quickly for me to try later.
The Modern Farmhouse · unranked store
Sehr übersichtliche App, optisch ansprechend und toller Support! Amey war super freundlich & hat mein Problem schnell gelöst. Absolute Weiterempfehlung!
Lukin.shop · unranked store
I am very happy with this app. I had a few questions and had to reach out for support. The staff was very responsive to reply and help me through my questions. I received help from Sophia, Lynn, and Samuel who were ALL super wonderful and helped me with each of my questions. This app allowed me to create a return portal for my customers to submit returns, exchanges or store credits without having to directly contact my store or staff. This app provided a "self help" for customers to manage their returns by themselves. Customers can come back to the page to check on the status of their returns. Automatic emails are sent to the customer for each stage of the return process based on what stages you want to inform them about. The emails can be toggled on or off as you see fit. You can customize the return page with your logo, images, colors, etc. This is very personalized and professional. I would give both the customer service and the app 10 stars if I could.
Wicked Leisure · unranked store
Recently integrated Synctrack Returns & Exchanges app. It includes all the features that we were looking for. Easy to understand and user friendly interface. Appreciation of customer support(Tracy) for immediate query resolution and patience. Highly recommending this app for everyone who is willing to setup return and exchange...!!
Maxzone Clothing · maxzoneclothing.com · top 100k store
Top Quality Support! Really good layout, easy to use and excellent features! Highly recommend
W A G G E D . · unranked store
I've been using the Omega Returns & Drive app for a while, and I'm really happy with it. The app is easy to use, has a clean interface, and all the necessary features for managing returns. The return center page is fantastic as well! Tracy from the Omega team offers exceptional customer support. They are constantly making improvements based on user feedback. The app has become a powerful tool for managing returns smoothly. I've had a good experience with the Omega Returns & Drive app and I highly recommend it to anyone who needs a dependable Returns solution.
CARDWELRY · unranked store
This app is really good and easy to use. Only downside is that you do not receive email notifications when return requests are submitted although their team says they're working on it.
DOYIN LONDON · doyinlondon.com · outside the top 100k
Anna from Omega has been an incredible support throughout our onboarding process onto this app. Initially, we encountered a few bugs, but thanks to Anna's dedicated assistance and close collaboration, all the issues were swiftly resolved, resulting in a significantly more stable app. The app already boasts essential features for managing returns, which is commendable for a returns center. However, there is still room for improvement, especially in terms of enabling refunds directly from the app. Additionally, enhancing the app's capabilities to handle return resolutions based on different payment methods, such as Cash on Delivery (COD) and online payments, would be a valuable addition. In summary, the experience with the app has been positive overall, thanks to Anna's and Wendy's excellent guidance. With some additional refinements and updates to address the aforementioned areas, this app has the potential to become an even more powerful and indispensable tool for managing returns seamlessly.
Nolabels.in · unranked store
This app is good, I am using it on my website., customer support is really great. And this app is working much smoothly on my website
Rey&I · www.reyandi.com · outside the top 100k
Great product along with great customer support. they did specific customization according to my requirement. Kudos to Tracy for awesome communication. All HAIL to HEROES!
T A S S U R · unranked store
the app is good, as i am using it on my website., and their customer support is really great. Tracy from Omega has been very helpful.
INVOKE TREND · unranked store
Great experience all round. Customer service is 11/10 App is still being built, but it is working really well at a base level. Really clean functions, easy to use and update and is 10 times better than Aftership Returns (this is coming from an ex-Aftership customer). Don't walk, run to get this app, you'll love it!
The Brooklyn · thebrooklyn.co.nz · outside the top 100k
Tracy from Omega has been very helpful with onboarding us onto this app. Initially the app had few bugs but she worked with us closely to have the bugs resolved quickly and the app seems to be more stable now. The app has all the necessary features for a returns centre but there are still areas the app can improve on like using your own domain, a more professional landing page for the customer returns login, better email templates as currently they are very basic. But overall impressed with the support from the developers. Highly recommend installing this if you haven't already done so as you are in for a lifetime deal as they are offering the app to be free for the first 100 customers!
Hayah Al-Muslimah · www.hayahalmuslimah.com · outside the top 100k