Replyco ‑ eCommerce Helpdesk

Every review carries the store that wrote it and how big that store is, and 2 of them are complaints you can read in full.

• 1★2025-01-26

  They add a face pricing and you will find another price once you end the free trial.

  The Dog Face · outside the top 100k

  Link to this reviewVerify at sourcethedogfacebrand.com

• 1★2023-08-22

  The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to check that. So I authorized $350 to try everything out and nothing works. Locked out of everything in the admin panel - all the links are there but 100% of them do not work (except for the link to your gitbook manual). The support system so far is pretty awful - which is a red flag for anyone looking to purchase a good support system. Until we can actually use this, 1 star.

  THE CRONUS SHOP · top 100k store

  Link to this reviewVerify at sourcecronus.shop

• 5★2022-10-27

  I really love this app and have been using it since last two years and help us to respond faster to customers which increased our customer retention level.

  D2P Autoparts · outside the top 100k

  Link to this reviewVerify at sourced2pautoparts.com

• 5★2022-10-27

  We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.

  eZoneTrading · outside the top 100k

  Link to this reviewVerify at sourcewww.ezonetrading.co.uk

• 5★2022-10-27

  Replyco is worth its weight in gold. It saves us so much time when compared to manually managing each channels messages. We've used it for nearly 2 years and its gone from strength to strength with regular updates and the support has always been spot on.

  GadgetWear · outside the top 100k

  Link to this reviewVerify at sourcewww.gadgetwear.co.uk

• 5★2022-10-26

  In short - Excellent! Replyco is a versatile and fully integrated CRM hub with multiple users, rules, templates and automation and alot more besides with great analytical functions. If needed, the support is great and instant and the team are always helpful. You can even suggest improvements!

  E-liquids · top 100k store

  Link to this reviewVerify at sourcee-liquids.com

• 5★2022-10-26

  Replyco is an up-to-date and forward thinking system. They continually adapt to the marketplaces and customer demands. With multiple users it's easy to intergrate with all departments. The template designer & automatic rules make response times so much quicker. The support team always reply quickly and are very knowledgable and helpful. Their pricing is good and the different tiers mean there's something for everyone and room to grow! Would 100% recommend Replyco.

  Redstar Fancy Dress · outside the top 100k

  Link to this reviewVerify at sourcewww.redstarfancydress.com

• 5★2022-10-24

  We've been with Replyco for years, since the beginning practically. They are constantly looking at ways to evolve and their CRM tool was perfect for our business. You can create various users within the platform to measure individual performance, set auto-responders and timed events and block those annoying SEO companies email you too! You also have a dedicated account manager and if there is ever an issue or a bug that is detected, they are extremely quick in fixing it - needless to say technology adapts/changes all the time and there are bound to be things that need changing/updating from time to time - but they handle all of this. We also use it for various other platforms, handling cases and returns and works with many IMS (Inventory Management Systems) too. Great Product, if you choose this you'll not be disappointed with the functionality and diversity of the system and what can be done with it. It makes CRM a breeze - a must have for any business wanting to take their company to the next level!

  JuicEBitz · outside the top 100k

  Link to this reviewVerify at sourcewww.juicebitz.co.uk

• 5★2022-10-24

  I absolutely love replyco. Have been using them for almost 2 years now, their customer support team is so good. Alex basically set up the entire integration for us and it's been seamless ever since. I've also found them to be cheaper than other apps we tried before. Would definitely recommend.

  Cheeky Zebra · unranked store

  Link to this reviewVerify at source

• 5★2022-10-21

  Replyco is a great helpdesk software at a great price! They also have excellent customer support if you have any questions or concerns. I highly recommend Replyco for all of your customer service needs!

  Lutema · outside the top 100k

  Link to this reviewVerify at sourcelutema.com

Read all 13 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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