Route ‑ Protection & Tracking
Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more
#1374 of 2,869 in Orders and shipping · Order Tracking
- Rating
- 4.1 from 330 reviews
- Rating from stores in the top 100k
- 4.1
- On Shopify since
- 2019
- Pricing
- Free plan available
- Seen on
- 11,790+ stores
What merchants say
Read all 400 with sourcesEvery review carries the store that wrote it and how big that store is, and 116 of them are complaints you can read in full.
- 5★2026-08-13
It worked well at first, but now I have a hard time getting someone to reply to my email. I can no longer login so I had to remove it from my store. Edit: They reached out and everything is fixed. Thanks
Southern Belle Remix · outside the top 100k
Link to this reviewVerify at sourcewww.southernbelleremix.com
- 5★2026-08-07
Route has made our returns process much more efficient for both our customers and our staff. From beginning to end, our project team has been very efficient in getting us set up, including specific issues to our company that arose. Justin Boyce was extremely knowledgeable and patient in getting us to the finish line.
House of MBR · top 100k store
- 5★2026-08-06
Our company has used Route Package Protection for several years. It is hands down better and easier than dealing with UPS Insurance & Claims. We have also received positive feedback from customers who have filed their claim directly with Route as well. We recently added the Route Returns process and Justin was great to work with! The team developed a process best suited for our market and we now have a return/exchange program that is very easy for customers to use and access all from the palm of their hand via mobile access.
CT Race Worx · top 100k store
- 5★2026-08-06
Incredible service and an amazing team. The gold standard for shipping insurance. The response time for both customers and our team is incredible. Route also has an amazingly simple back end system. I wouldn't suggest going with anyone else.
Afform · outside the top 100k
- 5★2026-07-31
We use Route's package protection, tracking and returns tool. I've worked with several members of their team over the last 4-5 years and everyone is always super professional, pleasant, and knowledgeable. Most recently we worked with Guarav and Justin to add their new Returns tool and it was a breeze! Great team.
UnstableGames · unranked store
- 5★2026-07-29
Customer service is responsive and helpful with claims. I think it's worthwhile to offer the product to customers in case things go wrong with their order.
Rebundle® · top 100k store
- 5★2026-07-29
Chase and the team are phenomenal to work with. The set up was easy and the route team ensured everythi vworked properly before going live. On a day to day the Route system self manages and notifies you when necessary. Our customer experience has greatly improved and it has been a great value added service.We are so happy to be using Route.
HINOMI USA · top 100k store
- 5★2026-07-09
Route is a great solution for stores who are looking for an order insurance provider. They have a team that is always willing to help and provide solutions. Working with John, Justin, and Gaurav has been amazing.
Merch Pro Shop · outside the top 100k
- 5★2026-07-07
Wonderful app with great and attentive customer support service.
Dr. Diamond's Metacine · top 100k store
- 5★2026-07-07
Route has been a fantastic service for our business and we appreciate the hard work their team has put in to understand our business needs. Jordyn and Emily been great to work with so far and we look forward to working with them even more in the future.
Luminary Nail Systems · top 10k store
Read all 400 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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