RyderShip · Orders and shipping
Every review we hold for RyderShip, quoted in full, with the store that wrote it.
Bigger stores rate RyderShip 0.04 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
62 reviews pulled · 62 long enough to quote · 2013-04-11 to 2021-09-07
Every review we hold, newest first
Whiplash is simple to integrate into Shopify and our team at the facility level is responsive and collaborative. The dashboard can be semi-customized, returns automation does require an additional app to make it run more seamlessly.
re—inc · re-website.com · top 100k store
We worked with Whiplash for years, and the service was great to start but since their acquisition by Port Logistics, the service level has been declining. We moved to a new 3PL and the exit process has drawn on for months, with hidden charges and additional fees being charged because they cannot get our inventory shipped to us in a timely manner. They are also one of the more expensive 3PLs out there. If you need a 3PL, I would encourage you to look else where. Many other better options out there.
Western Rise · unranked store
Unfortunately we have had lots of issues with Whiplash. Our store and products not syncing correctly, wrong orders sent out which had to be fixed at our cost, inventory randomly changing and updating - all of these cause huge issues which we not only have to fix once but they keep occurring.
Somèrfield Beauty · unranked store
We thought that Whiplash would help our business grow, instead, it has hurt it. Slow shipping times, incorrect orders going out, terrible customer service, the list goes on. If I could go back in time, I would not use Whiplash. Learn from our mistake and avoid it. -David Hunt, CEO monkii.co
monkii.co · unranked store
I have been using Whiplash fulfillment for my company GiantMouse Knives for several years now. Based on my experience, I have brought on Whiplash for my second company (carpediemedc.com). The team at my Whiplash shipping facility is amazing, and incredibly responsive to any and all issues that arise with shipping product to customers. And Heather and the rest of the customer service team at Whiplash HQ is always there to help resolve anything that my local shipping team can't.
Carpe Diem EDC · www.carpediemedc.com · outside the top 100k
The app is buggy - the sync does not work well. You will find yourself with a lot of ghost-inventory (the staff is entirely unable to fix their app issues either). The company has literally zero business ethics - they only care about your money. As for myself : they tried to extort a $1100 packing fee when I tried to leave for what would have amounted to a few boxes of inventory - maybe a half a days work. When I refused to pay (what was an packing fee OVER the value of my inventory) the refused to send it and kept it for themselves - citing some shady TOS agreement. AVOID this company. The app is buggy and the customer service is abysmal.
Spirit Magic · www.spiritmagic.net · outside the top 100k
Whiplash - Dogpatch SF is Awesome! Ray and his team are the best! I don’t know what I would do without their personalized service and attention to detail. He is super organized and personable. I highly recommend him! Chrissie Lam - Love Is Project
Love Is Project · loveisproject.com · top 100k store
Whiplash has impeccable customer service. It's been such a pleasure working with them. No matter what question you have they make you happy you asked with their competent, quick, pleasant answers. Their system is tight and working with them has allowed us to ship confidently and coordinate more efficiently than we have in 3 years of business. Thank you Michelle and the whole team at Whiplash!
Smart Nora · smartnora.com · top 100k store
I've been using the Whiplash App and fulfillment service for over 2 years now. I am currently using the DogPatch, San Francisco warehouse location for Whiplash, and could not be happier with the service provided there. Ray at DogPatch Whiplash is over the top excellent with staying on top of every little issue that pops up from time to time whether it be on the customer order side of things or on the inventory side of things. With Whiplash and the DogPatch warehouse handling all of our product fulfillment needs, I am free to focus on all of the other areas of the business that need my attention.
GiantMouse · unranked store
Completely changed our business for the better. Friendly customer service, incredible hands on warehouse managers (who have taken the time to get on the phone to work out issues and discuss growth), extremely patient with setup and helpful at each step of the way. A year later my partner and I (who spent a decade boxing our own orders and using our houses and office as a warehouse) have been bag, box, and shipment free - trusting whiplash to take care of the (literal) heavy lifting, and its free'd us up to focus on our business and creative endeavors. Love this team.
Dais Records · www.daisrecords.com · top 100k store
We would struggle without them. The response was always super fast and you always deal with same people which makes it so much easier. It was a vital part of our business.
Apalain · unranked store
If you have a lot of extra time on your hands to constantly fuss and argue with your fulfillment center CHOOSE WHIPLASH. If you like cancelling orders because your fulfillment center doesn't unbox your stock and process it for a week at a time CHOOSE WHIPLASH. If you like dealing with attitudes from rude customer service CHOOSE WHIPLASH. If you like paying extra because your fulfillment center decides they want you to pay for their credit card processing fees CHOOSE WHIPLASH. If you want to run a successful business DO NOT, I REPEAT...DO NOT CHOOSE WHIPLASH. Move forward at your own risk. Imagine spending the first 2 hours of your work day fighting with the warehouse when you could be trying to focus on marketing or planning new products. We've been a customer of theirs for 3 years and we've literally watched the service go down the drain. If you sign up prepare to hear a lot of excuses. Update: Literally 30 minutes after leaving the above review, my service with Whiplash was abruptly terminated. It turns out that not only do they not ship orders out on time but they also can not take criticism from a customer. This company is a complete joke. It needs new customer service and new management. Update #2: So after terminating our service because we left a negative review Whiplash has now told us that we can not discard any goods and we must pay pick/pack fees and shipping fees to ship every item that we had in stock back to us. Also, Whiplash deleted our online account with them so all of our data on which customers returned items, requested returns, return date, etc. is basically gone or we're not allowed to see it. Imagine getting into a disagreement with your younger sibling as a kid and expecting them to be reasonable. Yep, that's how it is working with this company. Childish, petty, and vindictive.
Sneakgallery.com · unranked store
We're no longer selling and shipping custom merch, and the process to cancel and get our remaining inventory back has been terrible. Originally we'd be getting charged over $300 to pull our remaining inventory, and I just want to drive over and pick it up. Not even get it shipped back to us. Waiting over 2 weeks for it to get resolved.
Steezyco · unranked store
Whiplash is excellent! We’ve been using them since from day 1 of launching and I couldn’t be happier with how we’ve been able to scale with their technology. The Shopify integration is phenomenal, and their friendly staff is there to help out whenever you run into any issues. Customer service is high on our priority list for our customers, and the Whiplash team has been ever so flexible and accommodating to our needs. I would highly recommend them for your fulfillment needs. Thank you Whiplash!
Urban Edc Supply · unranked store
Bad experience with Whiplash. Expect some bad attitude and rude manners. They have a nice and friendly Marketing but I can't say the same from their people.
Oro Publishers · unranked store
Working with Whiplash has been a great experience. The Whiplash back-end has all the technology in place that you need. An intelligent interface, full access to all your data, etc. But to me, the best part of my Whiplash experience so far has been their customer support. In my experiences in the Shopify app world, support is key for making your apps work for you and do the work that you need done. I had tons of up-front questions and the Whiplash support reps have been exceptional. Available and knowledgeable. Exactly what you want when you have that burning question. Highly recommended!!
Zingtrain · unranked store
Working with Whiplash has been easy, I use their warehouses in USA and UK. When I've needed their help, their customer service team have been responsive (by email and messaging). Often when I've needed help it's been to get a report which I've later learned is available on the web-portal. Before working with Whiplash I had terrible experiences with 2 other fulfillment services, I've been with them for over a year now, I'd choose them again.
Dirtbaggies · unranked store
Steer very, very clear of this fulfillment service. I used them for two weeks, and they've already cost me countless revenue in broken products and lost customers. I started using Whiplash right before a sale. The sale was a huge success, and I sold out of almost everything. Then I noticed that there were about 25 open orders in Shopify that weren't imported into Whiplash. These orders were sprinkled randomly throughout the sale, and there seemed to be no rhyme or reason to them. Turns out, because Whiplash controls inventory (they track it and push it live to Shopify) and Whiplash didn't sync those 25 orders correctly, I oversold product by quite a bit and had to then go to my customers and let them know they'd bought a product I said was in stock but was actually sold out. As if that wasn't bad enough, shortly after the sale, I started getting emails from customers with pictures of their packages. I sell skincare products, so they are mostly small, delicate bottles - these photos were of large cardboard boxes with the products, a packing slip, and literally nothing else. No padding, no peanuts, nothing. I of course immediately took these concerns to their customer service. They didn't respond to my concerns for a full day, at which point I decided to cut my losses and let them know I'd be leaving Whiplash. What followed was the most bizarre customer service experience I've ever had. The customer service manager told me that I had changed the settings in Shopify and that's why the orders didn't sync (first of all, I didn't change any settings, but even if I had, it wouldn't account for this specific issue). She said my customers were lying when they sent me photos of their boxes (oh, wait, she was sure to clarify that she wasn't calling them liars, just that Whiplash would never have packed a box like that so they must have forged the photos, which is different than calling them liars, somehow). She refused to even cover shipping to get what little product I had left back from the warehouse. I'm a small, new business, and I can't take too many setbacks like that. It was a very expensive lesson in making sure I research and vet any potential business partners. Learn from my mistake and stay as far away from this company as you can.
Stratia · www.stratiaskin.com · top 100k store
Whiplash has been instrumental in the growth of the two shops that I run on Shopify. Both are using Whiplash warehousing and fulfillment. It's seamless, easy, customer service is readily available, everything is so easy. There is literally no way I would be in the position I am in now without Whiplash services. Highly recommended, cannot be stated more enthusiastically! A++++
Tenacioustoys · unranked store
Whiplash has provided excellent service in every facet of their operation. We did a lot of research before we decided that Whiplash had the best features and services for our Shopify shop. A superb solution for small manufacturers like us who also sell their items at retail. We literally could not do this without Whiplash. From receiving, to warehousing, to organization, to CS, to fulfillment and even returns, they handle everything with ease.
Bigshot Toystore · unranked store
We are loving Whiplash and are very satisfied and impressed with the service and the experience overall. Our account rep, Heather McCormick has been insanely awesome and an amazing resource and aid for us, I wanted to recognize her personally and let you know that she has done an outstanding job helping us get set up and run smoothly. Her quick consistency in response and in-depth ability to help in so many different ways has harbored and amazing experience for us overall. A+ to both!
California Cowboy · shop.californiacowboy.com · outside the top 100k
Whiplash is amazing. They have transformed our business, and I can't thank them enough. Their customer support is very quick to reply, and they are just great at what they do. It was a little scary at first when we decided to ship our inventory to another company that we did not know much about. But I am so glad we did. The admin pages can be a little confusing sometimes, especially when you first start working with them, but like I said, their customer support is excellent and ready to answer any questions that you may have. If you are not currently using whiplash to manage your inventory and handle shipping your orders, then you are missing out on a top notch service that is dedicated to helping you succeed. Thank you so much Whiplash. We are big fans.
Nori Lights · norilights.com · outside the top 100k
Whiplash is great. Seriously so much simpler than Shipwire. The set up didn't stress me out one bit, they barcode everything for you, and they are responsive. You can email or call them, they know who you are and can help you with your issue right away. They don't do custom packaging but their pricing is really competitive. It's just all the things you need and none of the crap you don't!
OTHERWORLD · unranked store
Whiplash Merch is a dream come true for a small business. As an independent self-publisher we took on a lot of the fulfillment services in the beginning, including hand packing and shipping every order as it came in. Whiplash has created a world where that part of the order process just happens! It works and it's magical. Having unfulfilled orders hanging over your head not only creates stress but takes away from time that you could spend making new products. Whiplash has helped free up our time to focus on the business aspects we love. They're great at their job, reliable, trustworthy, and always on top of it with any questions or concerns. We love them and are so thankful they exist!
Kern and Burn: Conversations With Design Entrepreneurs · unranked store
I really don't like giving my business secrets away.....but Whiplash is so awesome that I have to. They are everything they advertise; fast, accurate and awesome. James is a pleasure working with and will definitely take care of you. The app works great with Shopify; it's easy to use and works automatically when orders come through. And the pricing is more than fair. Totally recommend Whiplash!
vintage tee shirts · unranked store
James, Sean and team at Whiplash have been extremely helpful to work with from the start. This was our first experience with product fullfillment, so we did our due dilligence and researched and interviewed all the Shopify-integrated options . Some we found to be mega-fullfillment houses that we would get lost in the shuffle, and others never got back to our call or email. Whiplash was on it from the get-go. We've been with whiplash for over 10 months now and would not hesitate to recommend them to anyone. Pat Johnson - 58republic.com
58 REPUBLIC · unranked store
Whiplash has outstanding support - super quick to respond to questions and offer advice. Everything ships out to our customers quite quickly. Great service!
Veer NYC · unranked store
James has been excellent support to our business and gets things done fast. This is one stop 3PL that everyone can use with confidence. Thanks Whiplash.
Terramera · unranked store
First of all I would like to point out that this company is by far the number one pic in my book as far as shipping, quality service and customer service. I can't count how many times I messed my orders up with them. They were so patient and kind and very helping. I really appreciate their service and their time. They also get your packages sent out promptly. So I want to personally say thank you whiplash for all of your support and being patient with me and dealing with my problems.
The Lab Factory · unranked store
James and his company have been incredibly supportive to my startup business and have done an outstanding job ensuring I understood how to use their software. They have always been very quick to provide assistance when I needed questions answered or didn't have a clear understanding of something. Their integration with Shopify is particularly excellent, providing a completely seamless ordering and shipping process. I look forward to working and growing with them in the future!
1v1 Fight Gear · unranked store
They've been handling my fulfillment for a few years now and I have never had a problem. Great customer service and great team in general!
Daylight Curfew · www.daylightcurfew.com · top 100k store
We have been very pleased with Whiplash and would highly recommend to other companies! James is fair, honest and very hard working, as is the rest of the wonderful Ann Arbor team. We can always count on Whiplash to help us in a pinch and to follow through as promised.
Amelia Rose Design · ameliarosejewelry.com · top 100k store
James & Co. have one -- if not THE -- best fulfillment app I've used! Easy, clean, clutter-free, and intuitive. And their customer service is nothing short of stellar! If you're looking for a third-party fulfillment option, stop the madness! Give these guys a shot and I'm sure you will be impressed.
Reaver Systems · unranked store
We've been using Whiplash for about 18 months. They're honest people and have a very clean, user friendly interface that works well with shopify. I highly recommend them.
WAXHAWS LEATHER CO · unranked store
We love Whiplash. Worked with several other fulfillment houses in the past, and Whiplash is by far the best. They are trustworthy, reliable, friendly, and have amazing customer service. They always work with us when special requests come in. They are progressing on everything from tech stuff to pricing. I couldn't recommend them more.
Toymail · unranked store
Whiplash has been awesome to work with. We were very hesitant to let an outside company fulfill our pre-orders, but Whiplash have done a great job. We've worked with them for 6 months now and have no complaints. In fact, we have much praise for them. They are not a faceless company with uncaring employees. They are the exact opposite. Any questions we've had have been promptly and intelligently answered. Issues with returned packages are addressed right away, and not forgotten part way through when a multi-step solution is required. Plus, their vinyl album mailers are indestructible. We've had no damaged in shipping issues that were not obviously the fault of the carrier. Plus, James and crew are all super nice to work with. Highly recommended!
Touch And Go Records · touchandgorecords.com · top 100k store
If you run a business that has inventory in a warehouse that you have shipped to customers, you want to use Whiplash. Great rates, amazing service, plus great packaging and handling of your merchandise. They handle the product, so you can focus on marketing and running your business. As I type this, I am managing my business - ParadiseAintEasy.com - from a beach on Tortola in the BVI. Have confidence and you won't be disappointed. - PAE
ParadiseAintEasy · www.paradiseainteasy.com · outside the top 100k
The entire team at Whiplash has been fantastic since the first day we started working with them. Their service is impeccable and are always willing to help by promptly answering emails and phone calls. Outsourcing our shipping needs to them has been of great help as our business continues to grow. I would highly recommend them to anyone looking for a hassle-free well ran fulfillment service.
MUN · munfit.co.uk · outside the top 100k
Whiplash is a great fulfillment service. They offer really great service at a good price and their application focuses on simplicity and the user experience. Definitely better than doing it yourself and they appear to be the best option out there for Shopify fulfillment.
TVNweather Merchandise · unranked store
Whiplash has been very helpful in getting my products to my customers. They have not yet missed an order to any of my customers. I had quite a few questions when getting set up and James, the CEO was very helpful and answered my questions directly. I think my company challenged them a bit with far larger than normal packages and worldwide shipping destinations but with a little tweaking and support they have adapted and everything is working automatically now. My company is located in Canada and shipping out of the USA saves my customers money. If you don't want to do your own shipping then I'd recommend using whiplash!
Snowboard Addiction · snowboardaddiction.com · top 100k store
Whiplash is awesome. It's easy to use, and I've had no problems. I really get the feeling that the staff there set up the business with sincerity and they seem to know exactly what a small business like me needs. Use them- it will free you up to do other things- like get more sales, develop products, take a vacation, etc. The interface is incredibly easy to use. I have a link to their URL, and I can see at a glance what inventory I have left, which orders are pending, etc. But I never really have to check because they always take care of everything. I must admit that while I like to emphasize a positive experience in a review- I'd like to save anybody who is reading this review from using Shipwire. Myself and many others refugees have had the terrible experience of using them, and at this point I'm blown away at how much better my experience is. Wow. Had to include that. Thanks for reading and happy fulfillment!
Stringvision · stringvision.com · outside the top 100k
Whiplash for the win! I chose Whiplash because of its stellar reviews and client list, and because the co-founder James, also owns VG Kids, the company that handles my screen printing. (Very happy with VG Kids as well.) The Whiplash fulfillment center I use is only a 20 minute drive from home, which has allowed me the unique opportunity to see the facilities. The fulfillment center is large, clean and efficiently run by a friendly, hard-working group of people. The app is seamless and easy to use, and James is incredibly helpful if you have any trouble. The cost helps keep my overhead low and doesn’t dig into my margins. Using Whiplash allows me to focus my energy on other aspects of the business with complete confidence that orders are packaged well and shipped promptly. I couldn’t be happier with Whiplash.
I Club Detroit · unranked store
Whiplash has been a very pleasant surprise. The simplicity, speed, and reliability of their operation is unmatched, and I've either used or evaluated almost every other fulfillment service out there. Please don't use Whiplash if your Shopify store is in competition with mine, because then I would lose the competitive advantage that Whiplash provides. If, on the other hand, you are selling something completely different than I am, and if you want to save money and time while having a totally pleasant experience, then you might want to give them a try.
Yoga Gear for Men · unranked store
I went with Whiplash after considering other fulfilment company (Shipwire and some others). While Shipwire caused me headaches and was very complicated to setup, Whiplash was ready to work in just about 2h and just one simple phone call to answer all my questions! Honestly I highly recommend them!! They are simple, straight forward and really awesome! The packaging is impeccable too!! Go ahead, you won’t be disappointed!
Mystic Vapors · unranked store
I decided to try Whiplash after pulling out most of my hair dealing with another fulfilment company (namely, Shipwire). It's been a few weeks and, in comparison, I am finding Whiplash like a breath of fresh air. Their systems and interface are refreshingly straight forward and simple. And the customer service is quick and friendly. I highly recommend them.
Analog Sea · unranked store
I've been using whiplash for about 8 months, they've been awesome. The process of taking orders and posting them out becomes completely automated – I've saved so much time!
8-BITTY · unranked store
It is great, makes integrating with Whiplash easy as pie. Would use them and it again!
JIX · www.jix.us.com · outside the top 100k
We've been using Whiplash for our fulfillment for over a year now. It's been absolutely fantastic. It's a great company run by real, actual (and super nice) people that have helped us out with every odd, unique situation we threw their way. Totally recommended.
IndieGameTheMovie Shop · shop.indiegamethemovie.com · outside the top 100k
We have been working with James and the team from whiplash for many months and are continuously impressed with their hands on approach. The are partners in the truest sense of the word and treat our customers as their own and its feels great. This app is a great example of how they are continuing to push forward and offer a great service.
HOLSTEE · unranked store
These guys are great and so is their service. Very happy! Can recommend this app to anyone.
The Family Records Store · unranked store
This company is incredible for taking care of shippping your products - we have used them since we opened and have not had one issue and nothing but great service - they take away all the headaches of shipping products - HIGHLY RECOMMNEDED!
Black Axe Fire Gear · unranked store
Great company, run by good people who actually care about what they do. Since signing on with them to do my fulfillment they've continuously grown their company in great ways.
Chad Sugg Official Online Store · unranked store
I have trust issues. I was struggling with orders and looking for a fulfillment service for over 5 years, and not one could accurately explain to me how much it was going to save or cost my business...until someone pointed me in the direction of Whiplash. I literally traveled to their shipping center and delivered my products by hand, and they are a small, highly organized, honest, and cost-effective solution. I've been able to spend the 20+ hours of work spent on shipping on what matters, developing good products.
Alphamart · unranked store
Whiplash is an amazing fulfillment company, and their Shopify integration only makes them better! The app is easy to install and allows direct coordination with the Whiplash online interface. Plus, the folks at Whiplash are extremely responsive to anything you need help with! Great app, great company.
Fight for the Future · shop.fightforthefuture.org · outside the top 100k
We were new to order fulfillment and Whiplash has exceeded all our expectations. Their app works perfectly and their web interface is slick and easy to use. Their shipping is fast and flexible, and their customer support and communication is unbelievable. These guys are the best.
Blink Steady · unranked store
Oh my God, I have my life back! Thanks to Whiplash and their shopify app I no longer spend every waking minute packaging and shipping my stuff! This works great!
BURN · buyburnhemp.com · outside the top 100k
Yea - these guys are gods. Everything works without a hiccup and amazing personal service to boot. Couldn't be happier. Highly recommended.
star command · unranked store
Talking to other fulfillment services felt like talking to a car salesman and a high school teacher. Features were pushed to us whether we wanted them or not and it felt like we had homework to do before we could use their services. Whiplash is fulfillment done right. The interface is uncluttered and intuitive. It has everything we need, nothing more and nothing less. And customer service is like talking to a buddy that cares.
CW&T SHOP · unranked store
We've been using Whiplash for over a year and have shipped thousands of orders with them with out issue. Fast and dependable with great customer service and an easy intuitive interface.
Pilot and Captain · pilotandcaptain.com · outside the top 100k
Getting orders out the door with our brand standards used to be a bottleneck. Now its effortless.
The Ghostly Store · unranked store
Fast and dependable, Whiplash is a great asset to our team.
Glacial Pace Recordings · unranked store
We've been using Whiplash for Shopify since January and it's worked flawlessly. This year they've processed 1600 orders for us. Inventory at Whiplash is automatically updated in our app when restocks arrive, and we receive email notifications for out-of-stock items and returned orders. The questions I had were answered quickly via email as well. Easier to use than any other fulfillment setup we've tried.
Sharing Machine · unranked store