SavedBy Package Protection · Orders and shipping
Every review we hold for SavedBy Package Protection, quoted in full, with the store that wrote it.
Bigger stores rate SavedBy Package Protection 0.05 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
50 reviews pulled · 50 long enough to quote · 2022-09-07 to 2026-08-26
Every review we hold, newest first
SavedBy has been a massive help for our customers, and is an amazing solution when it comes to our product type - food and subscription heavy. We were searching for a provider for months that integrated with our subscriptions app - a true integration and not just adding on a one time product for every recurring order- SavedBy got it done. Their team is amazing and responsive and i cant recommend them enough!
HNY+ · hnyplus.com · top 100k store
SavedBy has been a great partner for us — their team is incredibly responsive and always quick to jump in when we need help. It's clear they genuinely care about our success, not just the software.
Beekman 1802 · beekman1802.com · top 10k store
Can't recommend the SavedBy team more. They're so friendly and responsive and have been amazing to work with. App is easy to use and has made insurance for our shoppers a breeze!
CAVI Caviar · eatcavi.com · top 100k store
Saveby has been a great add-on to our customer experience. Not only does it save our customer service team time, but the team is also incredibly responsive and helpful!
The Skinny Confidential Shop · shopskinnyconfidential.com · top 10k store
Top notch partners with a great overall platform. Installation was painless - the customer experience is phenomenal. We're even integrated with our CX Ops team and SavedBy in a slack channel to dramatically improve resolution time on more complex issues. Overall I'm super impressed with the partnership.
Intake Breathing Technology LLC · www.intakebreathing.com · top 100k store
We have been working with SavedBy for several months now. Their team is extremely compassionate, works very quickly, and highly competent. The expected value of working with SavedBy is very positive!
kēpos · trykepos.com · outside the top 100k
We partnered with SavedBy in January and have nothing but good things to say about the tool and the team. They're fast, friendly, and a delight to work with. Implementation was a breeze, and they're very customizable to meet the needs of the organization. I was hesitant at first as it seemed too good to be true, but I was wrong, it's a no-brainer.
Bare Performance Nutrition · www.bareperformancenutrition.com · top 100k store
We’ve had a great experience with SavedBy! Onboarding and implementation were seamless, and the SavedBy team is incredibly easy to work with. They’re always willing to help when needed and have gone above and beyond for us. The platform works with our subscription app, and we’ve had no issues for our team or our customers. We highly recommend SavedBy!
First Day Life Inc. · firstday.com · top 10k store
Honestly one of the easier wins we've added to the store. Very simple to get set up, and once it's on you can mostly forget about it. Our CX team has been super happy since claims stopped landing in their inbox. The SavedBy team is very supportive too if we have any questions at all. Very happy over here!
Sip Tequila · siptequila.com · top 10k store
SavedBy Package Protection is the EASIEST company I have ever worked with. I am a Customer Service Manager. They are great to work with and help is ready at the "drop of a hat". I HIGHLY recommend them to any business or for any customer to use as it is simple. No hoops to jump through - simple, easy and they back up their Protection Promise extremely swift! For our customers that have had to use them - are so APPRECIATIVE at the ease of it also!
Symphony Natural Health · symphonynaturalhealth.com · top 100k store
Our experience with other package protection options left us hesitant to try again. Lack of support, poor customer opt-in, and tedious claim processes made the idea of package protection more of a headache than a help. SavedBy has changed all of that. The onboarding process was simple and required minimal effort from our team. Customer claims have been a breeze to process and the SavedBy team is super supportive - making themselves available for any questions, at any time. Overall, we are extremely happy with the service.
Kroma Wellness · www.kromawellness.com · top 10k store
We switched from Route to SavedBy after Route's support went downhill. SavedBy has not only been a financial benefit, but the personal handling of cases and responsiveness of the team have been absolutely awesome. We highly recommend SavedBy!
The Hemp Collect · thehempcollect.com · top 10k store
This app and the team members are great! Always helpful! It has been great to offer this service to our customers! Claims get resolved fast. :)
LINNEA · www.linneaandco.com · outside the top 100k
This is our third package protection app that we have tried and so far we are loving the experience! White glove implementation, prompt customer service, works perfectly with our subscription app... no issues for us or our customers. We highly recommend SavedBy!
Bread SRSLY · breadsrsly.com · top 100k store
SavedBy is an excellent partner. They've consistently gone above and beyond for us and our customers.
Peak Design · www.peakdrivenllc.com · outside the top 100k
UPDATED REVIEW AFTER OWNER RESPONDS - February 24th, 2026 Will, This is a thoughtful attempt to reframe the situation publicly, but it does not accurately reflect what occurred. — At no point did I harass your team. Asking questions during onboarding, challenging certain aspects of your service model, or seeking clarification on how revenue sharing works is not harassment. That is standard due diligence when evaluating a business partnership. — What stood out to me most was the inconsistency between what your sales team communicated and what ultimately happened. I was told onboarding was appropriate for our business, multiple calls were scheduled, and we were already deep into the installation process when you joined mid call and abruptly shut everything down. Your own team appeared surprised by that decision, which reinforced how sudden and unplanned it was. — You stated publicly that our company was not a fit due to size, yet your team had already reviewed our business before onboarding began. That is the disconnect. If there are minimum requirements, they should be communicated clearly upfront rather than after a customer has invested time across multiple meetings and implementation steps. — I also asked questions around how your model works, specifically regarding revenue share and how certain merchants receive payouts while others do not. Those are reasonable questions when evaluating any platform that involves customer charges and merchant participation. They were not attacks, and they were not harassment. — To clarify another point, I did not install your app to leave a review. I installed it because we were actively onboarding and preparing to use the service. The decision to halt the relationship was made on your side, not mine. — Yes, I was frustrated. Anyone would be after spending significant time evaluating, meeting, and beginning implementation only to be told mid process that the relationship was being terminated. That reaction is human, not hostile. — For merchants considering working with this company, I would not recommend it based on my experience. The lack of transparency, inconsistent communication, and decision to shut down the relationship midway through onboarding after significant time investment raised serious concerns. There are several other providers in this space that are more transparent, communicate expectations clearly from the start, and are better aligned with professional, consistent onboarding processes. - - (Original review from February 9th, 2026) Absolutely horrible experience with this company. — If you are even considering working with them, save yourself the time and go with a competitor. — I was contacted by one of their employees and scheduled a call to learn more about their service. On that call, they explained they evaluate each store individually and that some merchants receive a monthly revenue share while others receive nothing. From what I was told, whether you receive anything depends on whether you ask during onboarding. They even mentioned specific accounts by name that never received a share simply because they didn’t know it was an option. — Despite that, I was still interested and scheduled onboarding to set up the app on my two Shopify stores. After multiple Zoom calls, emails, and texts, we finally began installation. — About 20 minutes into the Zoom call, a man abruptly joined and immediately started saying I was not a fit for their services. No warning, no explanation beforehand, just dropped into the middle of a live onboarding call after I had already invested a significant amount of time. — He introduced himself as the founder, (Will), and said our business was “too small” at around $4,000,000 in annual sales and that they now only work with brands doing $10,000,000 plus. — This completely contradicted everything their own sales team had already confirmed prior to onboarding. When I asked why none of this was communicated earlier, I got excuses and apologies, but no accountability. — His behavior on the call was shockingly unprofessional. He came off irritated, dismissive, and spoke over everyone like a child throwing a tantrum. Even his own sales and tech staff seemed uncomfortable and caught off guard by how he handled it. — From my experience, the entire situation felt dishonest and misleading from start to finish, and it left me with zero trust in (Will) or how this company operates. — I asked if there was anything we could do to move forward and was flat out told no. Just like that, after all the time spent, he decided he would not allow us to work with his company. — To make things even more telling, his own sales rep later texted me the name of a competitor and said they would be a better company to work with anyway. — Navidium offers the same type of service. Their plan is $99 per month and you keep 100% of the revenue instead of handing it over to the provider like SavedBy’s model. — There are plenty of companies out there that don’t waste your time, don’t move the goalposts halfway through onboarding, and don’t have founders jumping into calls acting this way. — Plenty of better options exist. Stay away from these guys.
K8 Stinger Store · www.k8stingerstore.com · top 100k store
I will prompt this review by saying that we have tried a lot of shipping protection services over the years. There was something that bugged us about every other service like this. Our goal has always been to find a solution that is a true value add for our customers (without hassle) and saves us shipping nightmare headaches. SaveBy truly has been a life saver for us. We love the customer support we receive through our slack channel. Our customers are happy, and that is the most important thing to us. Claim process is super simple for our customers. And we have plenty of support from the SaveBy team if anything comes up. Our CS team loves working with SaveBy. Their CEO is a great person. Everything always gets handled promptly. You don't loose money. What else are you looking for?
Brake Free Technologies · www.brakefreetech.com · top 100k store
Working with SavedBy has been a fantastic experience. Their customer support is super professional and they are very responsive. As a business that tries to keep prices as low as possible for our customers, it is nice to have a fall back system to make sure when products are lost or damaged in transit, they can be replaced without any hit to our business! 10/10 would recommend working with this company!
atgbuddies · unranked store
SavedBy has been a great partner & has top-notch support.
WOO MORE PLAY · woomoreplay.com · top 10k store
SavedBy has been a phenomenal addition to our site! The entire team is incredibly responsive and helpful. We had a few requests that are outside the norm and they didn't skip a beat in getting it done for us. If you're looking to add package protection, go with SavedBy!
Hydroviv · www.hydroviv.com · top 100k store
We vetted quite a few options in this category and ultimately decided to go with the SavedBy solution. This team has been a pleasure to work with; super responsive and truly take care of customers. The SavedBy solution was everything we hoped it would be and a great addition to our business.
HEATONIST · heatonist.com · top 10k store
SavedBy has taken a lot of pressure off of our Customer Service team and helped us save money. They have been a wonderful company to work with - they're attentive, accommodating, and reliable. I love that they're real people with real solutions, truly a pleasure to work with.
Grass Roots Farmers' Cooperative · grassrootscoop.com · top 100k store
Tuft & Paw has had a great experience with Savedby. In a competitive space, Savedby stands out with truly exceptional service. The team is lightning fast, flexible, and accommodating. If you're looking to add package protection to your site, there is no other option.
Tuft & Paw · www.tuftandpaw.com · top 10k store
Honestly, It's not often I feel impressed by the support I get from any app. The team at SavedBy responds within the same hour with dev support, questions around accounting, or on suggestions to the tool. It works very flawlessly and there are not a whole lot of reasons to not use this app if you are considering offering package protection.
ILIA Beauty · iliabeauty.com · outside the top 100k
We switched to SavedBy after struggling with another provider — and it’s been a total game changer. Their team is fast, reliable, and genuinely cares about helping our customers. Couldn’t ask for a better partner!
Iron Neck · www.iron-neck.com · top 100k store
LOVE savedby. The founder is the best and the platform is seriously amazing. 10/10 recommend. From a brand doing 7M+ in revenue
Bala Wholesale · wholesale.shopbala.com · outside the top 100k
Natures Wild Berry has had a wonderful experience using Savedby and we recommend this anyone we know that has a Shopify store. It's wonderful for not just us but our customers. I HIGHLY recommend!
Nature's Wild Berry · natureswildberry.com · top 100k store
We used SavedBy for about a year and loved them, but decided to try another app to see if we could consolidate a few things into one platform. After just two weeks, we came running back. The difference was obvious right away. SavedBy is faster, easier, and so much more reliable for us and our customers. Their team is seriously the best. Anytime we have a question, someone jumps in almost immediately to help, which makes such a difference when you’re running a small business. I never feel like I’m waiting around or chasing someone for answers. When we tried the other app, I found myself constantly checking to make sure claims were actually being paid out, which just added extra work instead of helping with the load. With SavedBy, I don’t even have to think about it, everything gets handled quickly, and our customers are happy. We won’t be leaving again. If you’re looking for a package protection partner that actually makes your life easier, SavedBy is it.
Buff Chick Supplements · buffchick.com · top 10k store
I couldn't recommend this company enough. they are without question the best shipping protection app on the market. they have saved us so much money and their team is very fast and professional when it comes to answering any questions. don't waste your hard earned money with other companies.
Grass Fed Soaps · grassfedsoaps.com · outside the top 100k
I was skeptical before trying this app since I figured it would hurt our conversion rate. I was VERY surprised to see that it actually both increased our CVR and profit per order. The psychology seems to work like this... Potential customers see the insurance in the cart (for about $1-2) and it makes them feel safer about the purchase, thus increasing CVR, and more money in our pocket, which in turn allows us to deal with lost packages etc. The SavedBy team is great to work with, extremely fast, and you can tell they've done their homework to optimize their app for conversion. As a disclaimer, I want to point out that the SavedBy team requested this review but everything above is true. I wasn't offered any incentive for this review.
Petsmont · www.petsmont.com · top 100k store
This is one of the few Shopify apps that we've used over the years that works exactly as advertised, if not more! Our customers have received speedy assistance from them when needed, and they have been incredibly helpful with our wishes as well.
Svaha USA · svahausa.com · top 100k store
We've tested multiple shipping protection solutions on Shopify, and this app is hands down the best in terms of technology, team support, and implementation process. What really sets it apart is its focus on Customer Support rather than flashy gimmicks or legalese. Since integrating SavedBy, we've seen a notable increase in revenue and a clear reduction in support tickets. It’s rare to find a tool that improves the bottom line while also enhancing the customer experience, but this app definitely delivers on both!! The team behind SavedBy is responsive and genuinely invested in our success. Setup was simple, performance has been solid, and the protection process is transparent for both us and our customers.
Azuna Air Purifier · unranked store
We honestly don't think there's a better shipping insurance app out there. If there is, we wouldn't know because we're definitely not looking elsewhere. lol We've been using SavedBy for a few months now and we can't stress enough how satisfied we are with the app. Creating a claim is super easy, and processing takes less than 24 hours and the claims are always approved with no issues. The support team is great. Peace of mind is key for us and SavedBy gives us just that. Keep being great SavedBy!
Exquisite Designs Home Décor · exquisitedesignshomedecor.com · outside the top 100k
Such a simple process, at first I was weary to make any changes to my website, but we actually saw conversion go up with this app and now I’m not sending out packages for free to customers!! Seriously a no brainer and their customer service team is the best!
Caroline Calloway · carolinecalloway.com · outside the top 100k
Definitely recommend this. Great platform and a nice value add for our customers. Support has been next level. SavedBy's team is fantastic.
Gorilla Mind · gorillamind.com · top 10k store
add a professional and courteous team, rock solid customer service and the willingness to actually listen , react and adapt to clients needs and you have a winning combination. If six stars were an option I would have done it!
ciele athletics · ca.cieleathletics.com · outside the top 100k
Hands down, the best shipping insurance app on Shopify right now for small businesses. We got booted off Corso and heard about the nightmares with other apps. We are happy with SavedBy so far. It runs in the background and we don't even think about it. Keep up the good work team.
EXAU Olive Oil · exauoliveoil.com · top 10k store
The most accommodating shipping insurance company, do not do business with route or order protection. Choose saved by..
Snack Attack · thesnackattack.ca · outside the top 100k
Obsessed is an understatement! The SavedBy team is absolutely integral to our business operations and we couldn't be more pleased with the app, their client service, and willingness to go the extra mile. The team is incredibly responsive, always bringing a proposed resolution to any issue that arises. We have built such a great relationship with the team and will never be switching! Our company vets all other platforms, vendors, and services by whether they will integrate with SavedBy or not — SavedBy is the gold standard and a non-negotiable for us!
alice mushrooms · alicemushrooms.com · top 10k store
BEST experience, unbelievably fast customer service (both to our company and directly to the customers). HIGHLY RECOMMEND!
CHORD · shopchord.com · outside the top 100k
Since none of us have control over how the courier service handles our products, SavedBy has been super helpful, especially with product/order replacements and covering full refunds if the customer claim qualifies. The team is also readily available to respond, I always hear back within the hour. Thanks to SavedBy, we've saved many headaches and retained happy customers.
Kim'C Market · kimcmarket.com · top 10k store
Great App, Great Team. Jenny has been super helpful the whole time we’ve been working together.
Bloombox Club · unranked store
Savedby has been terrific to work with. The customer service in setting up was exceptional and easy to do. Lots of clients using the service as well and are loving it!
Beauty For Real · beautyforreal.com · top 100k store
Fast, easy, no worries solution to shipping issues! Highly recommend!
DesignerTeez · designerteez.com · outside the top 100k
We made the switch and we couldn't be happier we did! They take care of our customers package issues so seamlessly and they are very helpful if you have any questions. Love this team and they have been killing it. This is the best way to offer Package Protection. It makes my life easier knowing I can our customers to Savedby and they will be taken care of.
DedCool · dedcool.com · top 10k store
Love this app! Helped us a ton with our package issues, and improved customer experience! Very easy to navigate and work with!
Thunder Shout · thunder-shout.com · outside the top 100k
SavedBy has literally Saved Us!! We ship fragile vials and sometimes they break in shipping, this has been a great solution for those cases. Their team has been nothing short of exceptional. They are quick to get these issues resolved for our customers. We worked with another company who denied claim after claim, this has been great because still no denied claims with quite a few issues with the shipping carriers.
Soul Drops · www.thesouldrops.com · outside the top 100k
Love this app. It is so easy to make the customer experience better for both sides of the purchase by using Savedby. It is easy to set up and works seamlessly on our store!
Spleash Your Leash · spleash.com · outside the top 100k
Even though I sell one off vintage products, they still made the app work for me! I can’t do re-orders since my products are 1/1, but we found a custom solution and overall they were just super helpful in making it work best for me
ivia retró · unranked store
Onboarding was easy and their team has been great helping me and answering all my questions! Looking forward to getting our lost packages covered!
Mellow Rooster · unranked store