ShipBob Fulfillment · Orders and shipping
Every review we hold for ShipBob Fulfillment, quoted in full, with the store that wrote it.
Bigger stores rate ShipBob Fulfillment at least as well as the crowd does. The store behind each review is the part the App Store never shows.
350 reviews pulled · 21 carry a rating and no text · 320 long enough to quote · 2021-02-26 to 2026-07-16
Every review we hold, newest first
We have been a ShipBob customer for over two years, but this has been one of the worst fulfilment experiences we have had. ShipBob lost one of our inventory shipments, then repeatedly delayed receiving and stocking the replacement shipment despite assuring us it would be prioritised. Our customers were left waiting for weeks, forcing us to issue refunds, lose subscription customers and pay for express shipping to try to repair the damage. Support responses were mostly generic apologies, references to internal SLAs and requests for “continued patience,” with no clear ownership or reliable completion date. ShipBob eventually offered a credit for the manufacturing cost of the lost inventory, but this does not cover the lost sales, refunds, additional shipping costs or reputational damage caused. The lack of urgency, accountability and communication has been extremely disappointing.
Lash Plus · lash-plus.com · outside the top 100k
N/A
Jeddy · c1kj6a-rv.myshopify.com · outside the top 100k
I had a poor experience using ShipBob and would suggest small businesses look for a different provider for warehousing and fulfilment. Keep looking.
Tibees · tibees.com · outside the top 100k
BEWARE! We started fulfilling through ShipBob in October 2025 and it has been the worst decision we have made since launching the business. One of the carriers that was included in the ship-option was Amazon Shipping. ShipBob has shipped so many (at least 50%) of our orders via Amazon Shipping and it has been an absolute nightmare! All of our inventory is at ShipBob's FC in Las Vegas and all ordered shipped through Amazon Shipping initially travel to San Bernandino, CA. Most orders sit in San Bernandino for a few days without any updates. That is the case even if the shipping address is southern California. For East Coast shipping addresses, they eventually start moving east (that's if they ever start moving). Even if the final destination is Texas, Amazon will move the packages to Alabama or Tennessee. The packages will then sit there for another few days. In the meantime, customers are furious that Amazon either provides no updates or they never deliver. We then reach out to ShipBob for answers except ShipBob never escalates the issues to Amazon for updates. After weeks of complaining to ShipBob and asking them to remove Amazon Shipping from our carriers list, they finally respond and suggest a new rate sheet that will literally cost us 22.47% more to exclude Amazon from the list. We are speechless! This was the response after ShipBob actively pushed us out for several weeks while we were dealing with customer complaints and having to ship replacement units at our own expense (because ShipBob has a 30-45 day window you have to wait for before you become eligible to file a claim). We are scaling quickly and ShipBob has done a good job losing the opportunity to build a long term relationship with us. p.s. Good luck trying to reach the salesperson at ShipBob for support. They disappear once you sign up with them.
13 Under Golf · 13undergolf.com · outside the top 100k
I would not recommend Shipbob to my worse enemies. We are a small company currently growing and the amount of issues we have to deal with makes zero sense. We are calling support EVERY WEEK to handle issues made by them. They don't care and repeat the same mistakes. Even though customer service is very kind, I am starting to recognize their voices from calling so often. They make mistakes with deliveries, with packing, they break my items and don't tell me, they ship broken items, etc. As a business owner, you want to trust who is handling your product. Shipbob is not trustworthy.
sunii · suniienergy.com · outside the top 100k
good
TheSudoku · thesudoku.io · outside the top 100k
Full service to get started, even for novices. Lots of functionality.
PoulTree · poultree.store · outside the top 100k
Suproteek is very knowledgeable and helps out quickly.
RealEstateIQ · reiqeducation.com · outside the top 100k
Suproteek was excellent and has a calm, thorough nature!
NĀELI Naturals · naelinaturals.com · outside the top 100k
Suproteek was very informative, understanding and persistent in getting us the necessary onboarding information to ensure a smooth and successful transition. Very positive experience!!!
OPTIMACY · myoptimacy.com · outside the top 100k
Suproteek was very helpful during the whole process, will recommend shipbob to my colleagues
SPRKL · sprkl.store · outside the top 100k
The ShipBob onboarding process was a pleasant experience. Suproteek did a fantastic job walking me through everything and confirming along the way that I understood all aspects of the onboarding process. His support was top-notch. Great team to work with!
FreeBaller · freeballer.com · outside the top 100k
Suproteek Mukherjee was a phenomenal help through the integration of ShipBob to Shopify. I am thoroughly pleased and hope everyone can experience what I have with him.
SNCHI SKIN · snchiskin.com · outside the top 100k
after 2 weeks of waiting and chatting and emailing their support consider they wont work with me im new and they dont want to get my 200 pcs each 0.33lb and help me start my business
É L i X Y · unranked store
The implementation process was made very clear and easy through my representative Suproteek. He answered all my questions and was very patient with me. I am very likely to recommend Shipbob to someone else because of the simple and helpful onboarding process!
ArtisticStitch · shopartisticstitch.com · outside the top 100k
The process of connecting my Shopify store with ShipBob was smooth and very easy with a help of ShipBob team.
being · being-cyclingapparel.com · outside the top 100k
Suproteek IS THE BEST!! He helped me throughout the entire set up. I love shipbob!
Paramedic Flash · paramedicflash.com · outside the top 100k
Great Experience working with ShipBob and Suproteek. Suproteek helped us every step of the way. Very detail oriented!
Mall Of Toys · malloftoys.com · top 10k store
Very helpful, quick turnaround in emails, went on many calls to resolve problems we had.
v2byVelare · v2byvelare.com · outside the top 100k
Really helpful technical support, quick answers when I needed assistance
LINES · lines.ma · outside the top 100k
There is visibility into the statuses of each order, plus you can see the costs broken down for both fulfillment and shipping fees. We also have visibility into the inventory levels, can set up a safety stock, and do demand planning within the ShipBob Fulfillment. Good transparency overall. Support is responsive, typically getting back to us within two hours.
My Store · unranked store
Suproteek was very nice to work with, always available and answering all my questions!
IKI SkinCare · shop.ikiskincare.com · outside the top 100k
Thanks to Ritesh from the support team, we’ve been able to smoothly run our business—even from the other side of the globe. I just wanted to express my appreciation for all the help we’ve received. We recently switched over from another provider to ShipBob, and we’re very satisfied so far—great pricing and excellent scalability. While the dashboard can be a bit unstable at times, I’m hopeful it will continue to improve and evolve!
SLLIGHT US · unranked store
Great service - Suproteek was friendly and helpful to work with.
FOOD FIGHT BROOKLYN LLC. · unranked store
Suproteek has been fantastic in helping me guide through the implementation process. Everything was clearly explained and we had no issues getting the full ShipBob implementation set up in a timely manner.
Dragonscale | Collectors Cases & Supplies · dragonscalesupplies.com · top 100k store
Great! very helpful app for our store.
rockystail · unranked store
Suproteek was very helpful to make sure everything was integrated successfully. It was a seamless and stress free experience!
route one skin · www.routeoneskincare.com · outside the top 100k
Shipbob Fulfillment is an excellent app and company. The customer service is exceptional and they make the process extremely efficient, user-friendly and manageable. Highly recommend!
Erin Kamler - Refuge · unranked store
Manas was a pleasure to work with.. The onboarding process and shopify integration was a breeze thanks to him. He was super knowledgeable and helpful!
Brightamins · getbrightamins.com · outside the top 100k
Dealing with ShipBob has been incredibly stressful for me. It feels like there's always one problem after another, and their chat support hasn’t been helpful at all. The support team often seems unprepared to address issues effectively, which only adds to the frustration.
Smartmacroscale · unranked store
Integrated perfectly with Shopify store
RipClip · ripclipsurf.com · outside the top 100k
It's been a nightmare. Their fullfilment is almost double of what you see on shopify. In addition they lost packages at their wearhosue. The worst part is that often their orders are not going out 2 or 3 days after fulfillment. I am getting inventory out right now. Read all the negative reviews but wanted to give them a chance. Not wroth it. And all support is in India via email. Don't do it.
YOUCANIC · shop.youcanic.com · outside the top 100k
Service was great. Manas Kakkar was exceptional! Will definitely recommend Shipbob to other business owners!
hōliss · holiss.com · outside the top 100k
Animesh did an excellent job onboarding my company BUNNYBLAST Pre-workout to shipbob with my website. Thank you for your quality work Animesh, it made the launch of BUNNYBLAST easy and quick. I'm thankful to have had you help me! Best, Farah Sheikh
BunnyBlast Preworkout · unranked store
Everything went smooth. Suproteek is very knowledgable on the onboarding and implementation process. We understand everything as easy as possible. No issues at all in terms of communication and instructions.
Nutraneeds · nutraneeds.com · outside the top 100k
Great app, really helpful and responsive onboarding and support!
Morning Person Beauty · www.morningpersonbeauty.com · outside the top 100k
Manas was extremely helpful. He should really get a promotion or a raise! It was one of the best support experience I had in a long time.
GOODVIBESUMMER · goodvibesummer.store · outside the top 100k
Suproteek has been a great help overall. He was able to walk us through the entire process seamlessly and take us step by step through learning Shipbob. We had no experience in Shipbob or ecommerce in the past and Suproteek made it super easy to understand everything.
My Store · unranked store
seamless and easy to set up. Manas has been fantastic.
AJA Fitness & Nutrition Inc. · www.ajasupplements.com · outside the top 100k
Manas has given me a great onboarding!
Small Ceramics · smallceramics.com · top 100k store
I needed a fulfillment partner that was reliable, fast, and easy to integrate—and ShipBob delivered.
Pulse Fit Pro · unranked store
Great experience with Shipbob and Shopify! It helped meet my fulfillment needs and getting my product to market at a relatively affordable price.
My Store · unranked store
I truly appreciate how effortlessly ShipBob handles the entire process. Collaborating with Manas Kakkar was an absolute delight—his expertise and guidance gave me complete confidence that our orders were in excellent hands. Thank you for your exceptional service!
CharismoUSA · charismousa.com · outside the top 100k
Unbelievable! Manas is a Legend!
Elaquokka · unranked store
I’ve been using ShipBob for over a year now, and honestly, I’ve had nothing but problems. I don’t like writing negative reviews, but I feel like this one is necessary. The biggest issue for me has been their support team. I’d open a ticket about an issue, they’d tell me it’s fixed, and then the same thing would happen again a few days later. For example, my TikTok Shop orders weren’t syncing properly, and there were constant SKU problems. This went on for over a month before it was finally resolved. Then, once that got sorted, shipping updates stopped syncing to TikTok, so I had to manually update them myself. It’s just one thing after another. On top of that, I was told shipping costs would be between $7–$9, but I’ve been charged way more than that multiple times. And today, I had a customer receive the wrong color product entirely! It’s always these little things that add up, and I’m beyond frustrated. After I finish this bulk order, I’m switching to another shipping company. ShipBob charges way too much for the level of service they provide. I really hope they can figure things out for other customers, but I’m done. I also forgot to mention i always get duty fees in the mail and packages always get lost when i ship them to my models.
ALLO TOTES · unranked store
Incredible support and coaching, long before we paid a penny. Intelligent handholding at every step of the way, great value and peace of mind, and integration with Shopify that just works.
JUST EVIL ENOUGH · buy.justevilenough.com · outside the top 100k
Thank you for you help to start my business
YUGEN · yugenbeautyshop.com · outside the top 100k
So far so good. Just went live but the integration was simple and smooth. And Manas is AMAZING at onboarding.
O socks™ · bigosocks.com · outside the top 100k
Ease of installation Speed and reliability of order ingestion Tracking upload speed Technical support / outages
HakiStop · unranked store
Don’t use ShipBob if you want to sell in the UK. They have blocked my orders for two months now, due to re review of duty paid (which we have shared documentation for). We missed out on Black Friday and Christmas sales and it’s destroying our small company. I respect the need for compliance, but it’s been two months since we sent documentation and ShipBob has stopped responding. Unacceptable.
RedKettle · unranked store
Excellent service by Manas really helped me get started. I look forward to continuing to work with him in future.
HydroFloss · unranked store
The shipping app connects seamlessly and the platform is very easy to setup and track all my orders - would definitely recommend to businesses starting out since they have a very low monthly minimum order quantity
Phase 1 · startphase1.com · outside the top 100k
Great so far! Manas is great
Tollo Health · www.tollohealth.shop · outside the top 100k
Shipbob is really great to use and easy to navigate. They have a top customer service team who are always on hand to help - Manas was particularly helpful in getting my shop up and running for fulfillment. Would recommend for all companies!
MyLungBuddy · unranked store
I look forward to having my orders fulfilled by ShipBob. Our first order was fulfilled today. It looks like this is going to work well.
Bzz Box · www.thebzzbox.com · outside the top 100k
Manas was lovely! So helpful and talked us through the whole process of setting up our Shipbob shop through Shopify. The process was super easy but Manas made the experience feel really comfortable and easy to use after our calls.
Osier · osier.com · outside the top 100k
Very beautiful experience and the instructor was very professional and informative on all the questions i asked. The integration was a wonderful experience with my instructor (Manas)
Skincare IX · skincareix.com · outside the top 100k
The app is very easy and self explanatory
Phosphopure · phosphopure.org · outside the top 100k
I worked with Manas for onboarding and he was super kind and helpful. Anisha has been super amazing as well. Really quick with helping me with any issues that comes up! Thank you guys a lot!
My Store · unranked store
Très bon interface, très facile d'utiliser et j'ai reçu un très bon service de Manas, il est excellent en communication et il a montrer un maitrise de l'outil.
Luxe Skin Cosmetics · luxeskincosmetics.com · outside the top 100k
ShipBob has been seamless to integrate with, the initial setup calls were thorough, and the ShipBob staff are extremely knowledgeable about what they do. Great way to do logistics!
Knowlific · knowlific.com · outside the top 100k
I've having such a good experience with ShipBob, the whole team has been amazing to work with and made our bran launch extremely easy. Manas Kakkar took extra time out of his day to hop on a call with us and help us with some last minute details before launch. Highly recommend fulfilling all your order through them. Great job team.
Amatemas · amatemassupplements.com · outside the top 100k
Great implemantation service (Manas was our guy), really helped us going through all the onboarding procced with grace and patient, and above all, professionaly!
Shop-Chop · unranked store
Do NOT work with this company! If you value your business, find a different 3PL! This company completely destroyed our business. Trust the negative reviews that you’re seeing!!
Jolicoeur Skincare · unranked store
I had the best experience, everyone was so helpful. Can't recommend ShipBob enough!
Beyond Miracles · beyond-miracles.com · top 100k store
The integration was seamless. Suproteek was super helpful in connecting the apps, and making sure everything worked properly
Fire Finds Store · unranked store
The support team has been very supportive in setting up integration. It has been more than a month with them and everything is super smooth. Highly recommended.
MigraKet® · unranked store
great service!
Mindful · shopmindful.co · outside the top 100k
Manas instrumental to making seamless integration!
Fidget-Wear · unranked store
Great experience setting up shipbob with Shopify.
Souloxi · souloxi.com · outside the top 100k
I had a good experience, I received a lot of help during the implementation phase.
The Mindful Journal · the-mindfuljournal.com · outside the top 100k
Onboarding was great. ShipBob has been a wonderful partner. Thanks to their support staff Manas. From Hydro Tech
ftsbiz001 · unranked store
Very easy! Manas was able to help us get everything set up and link our Shopify and ShipBob accounts, and we were able to fulfill our first order seamlessly!
My Store · unranked store
Excellent service! The onboarding process was really helpful and a great experience. Easy to use platform. The receiving and sipping process have been on time and with no issues
Sweat Madness · sweatmadness.com · outside the top 100k
I have had a great experience using Shipbob as my Fulfillment partner. Manas was extremely helpful in getting my integrations set up and everything ready to ship. I highly recommend partnering with them!
SHIVON · unranked store
Super easy-to-use User Interface, friendly customer service and support throughout the implementation phase. Overall very happy :)
Badshah Scents US · unranked store
Great experience so far. Has done everything needed and Pramod has been a huge help.
ManStick · unranked store
ShipBob’s fulfillment has been very efficient and useful for our business. Orders are processed quickly and accurately, which has helped us stay on top of demand. Overall, it’s been a reliable service that I’d recommend to others.
First Blood · unranked store
Very friendly app to use and to install - great support from Shipbob
MyPureSkin US · mypureskin.us · outside the top 100k
Manas Kakkar, the implementation consultant that guided me through the premium onboarding implementation phase process was an outstanding and a terrific mentor who displayed excellent proficiency of the subject matter, effective communication skills and outstanding training aptitudes. He provided valuable guidance throughout the sessions, and I believe I gained enough knowledge to easily manage my business operations with your platform.
IRMA and JOANNIE · irmaandjoannie.com · outside the top 100k
Manas rocks and my interaction with the ShipBob team has been stellar.
The Tulip Tool · thetuliptool.com · outside the top 100k
The onboarding was very thorough and so far, everything is working perfectly. Absolutely delighted with the team and the process.
Trip Jones · tripjones.com · outside the top 100k
good
MagnaPouch · magnapouch.com · outside the top 100k
It was great! Wonderful.
Happy Breath · happybreath.com · outside the top 100k
Manas Kakkar was a great help, grateful for his assistance.
Diverse Dinners · diversedinners.com · outside the top 100k
I'm not a high tech person, I get nervous about pressing the wrong buttons. However, the ShipBob team and Manas Kakkar made this an easy experience and I have no fear operating on my own after just a few sessions. My orders are flowing through without any hiccups. Thank you Manas!
Alba Dal Monte Inc. · unranked store
Intuitive and simple to setup
RÄV & CO · ravandco.com · outside the top 100k
ShipBob has been great to work with!
LivBetr · unranked store
it was a good experience
Tea With Publyssity · unranked store
Very easy integration with an amazing support staff helped us launch our store seamlessly
Innerbody Research · unranked store
From start to finish everything has been mostly smooth, the onboarding process was easy and the operating system is easy to use. So far so good!
Titan Tough · titantough.shop · outside the top 100k
good service!
Nipskin Stickwear™ · nipskin.co · outside the top 100k
Amazing experience! Detailed onboarding, fallowing every step of the process - from integration to going over every step on the dashboard. Support is great as well. People are always there to help you and answer your question. Certainly the best 3PL solution on the market.
MiaDerma · unranked store
Great service for starting ecomm business. Very plug and play. Well supported by ShipBob team throughout. Fair pricing.
My Store · unranked store
Great experience so far with ShipBob knowing that we are live since a month, specialists are efficent and open to questions. The system is well made I believe. All good so far!
Sustainable Tomorrow · thesustainabletomorrow.com · outside the top 100k
I really liked my onboarding and implementation experience. The friendly staff were easy to work with and made it easier for me to operate.
EcoNestCo. · unranked store
Don't often write reviews but feel an obligation to warn other business owners. Shipbob were very good during the sales process but as soon as we started operating they were useless. We are a UK based business and intended to use shipbob to fulfil EU orders (post brexit). However, despite following shipbob's UK to EU stock transfer process, our shipments were always fraught with crossborder issues. Our stock transfers were always at least 4 weeks late due to incompetency on shipbobs end. It seemed like shipbob had never onboarded a new customer before, crucial information which cost us thousands of pounds was missed and all the problem solving had to be done from our end due to shipbob often not responding to us or couriers. We used the service for three months and do not recommend for UK businesses looking to oursource their international fulfilment
Victrix Limited · www.victrixlimited.com · top 100k store
They overcharged me on 6 packages from USA, to USA, all of them weighed less then 5lbs and dimensions small, they overcharged by 550$!!!!!! If my store would have been live and i had 100 orders that they they would have ACH charged me probably over 10k without me being able to do anything about it. And thats not the worst of it, that was for 2 days guaranteed shipbob express delivery, arrived 8-10 days later. This was resolved 14 days later, and money credited to my shipbob account. Not only that but they claim the reason for it was that the dimensions of my products were wrong, well i have an email sent from me 2 weeks before telling them to fix the dimensions of some smaller products, and they said thanks we will fix it, confimed it, but apparently never did. Why is that ? Because 99% of theire customer service is sitting in a call center in INDIA, and they cant help with jack, they just forward internally, and then you will get another message from a USA based agent that takes theire sweet time because they probably manage like a gazillion accounts. Not only that i have no gone over to a different 3PL, moved everything delayed my launch lost thousands of dollars due to ShipBob and they have the audacity to charge me a PICK FEE of 1100+$ for shipping out my little invetory i had in there that they charged 360$ for shipping btw and they charged me PICK fee for individual SKUs when i allready had my SKUs boxed up and separated all they needed to do was slap on labels. I was in here reading reviews before i chose shipbob and i was convinced they were good, so im hoping this post can act as a warning for others like me. I chose to go with Fulfyld instead. DYOR.
Scantifix · www.scantifix.com · top 100k store
Working with shipbob and their team has been amazing and seamless. Very responsive and the app works great.
Pax · paxforkids.com.au · outside the top 100k
It's been a good experience working with ShipBob. We had a lot of questions and received personalized support. From our sales contact, to our implementation specialist, to the Live Chat support, I've been able to get answers and resolve issues in a relatively quickly timeframe. Thanks ShipBob!
Eenox · eenoxsports.com · outside the top 100k
My onboarding experience with ShipBob has been mostly positive, largely thanks to my onboarding manager, Pramod Bora. From the very beginning, Pramod demonstrated excellent and fast communication, making the process smooth and efficient. Whenever an issue arose, it was resolved promptly, showcasing Pramod's commitment to providing top-notch service. Pramod's explanations were clear and detailed, ensuring that I understood every aspect of the onboarding process. His attention to detail was impressive, catching and addressing potential issues before they became problems. One of the standout aspects of Pramod's service was his extensive knowledge about Shopify. He skillfully navigated and resolved any issues that surfaced, making the integration seamless and stress-free. Overall, my onboarding experience with ShipBob, guided by Pramod Bora, has been excellent. The combination of fast communication, quick issue resolution, thorough explanations, and deep Shopify expertise made for a smooth and successful onboarding process.
indomie.us · indomie.us · top 100k store
Great solution for fulfillment.
Know Yourself · unranked store
I know there are a lot of 3PL's to choose from, and we did our due diligence in researching quite a few. We decided to go with Shipbob for 2 main reasons, price and support. Shipbob's pricing is simple, straight forward and there are no hidden costs. But what really drew us to Shipbob was the communication. We had several calls to Richie Miller before pulling the trigger, but once we did Pramod Bora became our support point person and he has been very helpful, communicative and quick to respond to any correspondence. Wish I could give Shipbob more than 5 stars!!
MAMU · mamucoffee.com · outside the top 100k
Top notch. Happy with the implementation procedures.
Haupt Lakrits · hauptlakrits.us · outside the top 100k
The process to move my e-commerce operations to ShipBob was far easier than I thought it would be. The onboarding was pretty straight forward, and the dashboard is extremely user friendly. Their platform updates immediately, I was really surprised and impressed with how fast it updates and syncs with whatever ecommerce host you use, we're on Shopify and it's a seamless integration. The SB team designated to get me onboarded has been absolutely fantastic, Pramod is so knowledgeable and helpful he's really made the transition pretty seamless. I can't recommend ShipBob enough. To anyone who's even considering moving to a 3PL, just do it, sky is the limit and they're here to help get you there.
Kelley Baker Brows · www.kelleybakerbrows.com · top 100k store
We've been with ShipBob for a few years now and were quite happy in the beginning, but then as we began to expand globally we encountered an inventory syncing issue with Shopify Plus Markets. At first there didn't seem to be a solution and we were worried we'd have to leave ShipBob and find and alternative solution. However, they really came through for us. Our account manager, Savi, and Simon from their dev team put together a custom solution to solve our integration problem. It took them some time and effort to develop and test the solution, but it has made our life so much easier and we're super stoked to be staying with ShipBob now that our integration issues are solved. They really came through for us in the end. In fact, they came through for us in the beginning too. When we first came to ShipBob it was a rush onboarding because our current 3PL at the time had just sold to another company and it was a total gong show. We needed to get rehomed fast and ShipBob managed to onboard us fast when we really needed it. I would highly recommend ShipBob. They have been awesome for us.
GoDark Bags · godarkbags.com · top 10k store
Shipbob is far easier to connect than other fulfillment services i have tried, and they are allways quick with support if you have trouble. Its the most user friendly fulfillment partner you can choose in my opinion. I need to mention a special thanks to our integration specialist Malika Paul, who were amazing to work with!
CertifiedSleepers · unranked store
Logistics are hard, but we have had a great experience with Shipbob. They have been very responsive to our unique needs, the software works great, and the Shopify integration has been seamless. What's more, there have been (and will be) some bumps in the road, but their customer service has been responsive and found a way to resolve issues quickly. I think they are a great company!
Data Visualization Society · shop.datavisualizationsociety.org · outside the top 100k
IM SO MAD WHY YOU GUYS NAKE THIS SHIPBOB SO COMPLICATED IM HAVING ISSUES WITH THE WARE HOUSE IM TRYING TO SET THIS UP AND IM HAVING A MAJOR ISSUES WHATS GOING ON I NEED HELP Which ShipBob warehouse are you shipping to? Step 1 of 6 AND THEN IT GIVES ME NO OPTIONS TO SELECT ANY WAREHOUSE Sending To Please select an option...
ROBS BRANDIIING · unranked store
Great explanations of all the new terms and nuances. Customer service is quick to help and actually follows up with you to make sure the issue got handled.
Liina, Inc. · www.liveliina.com · top 100k store
Not to happy with their most recent interface change over as it's very confusing to understand and keep your inventory organized. They should have though this through and tested it a bit more before implementing.
Good Morning Snore Solution · goodmorningsnoresolution.com · top 100k store
so far so good.
The Absolute Collagen · theabsolutecollagen.com · top 100k store
Easy and communicative!
Huer Foods · huerfoods.com · outside the top 100k
Pramod has been fantastic and the integration with Shopify has been seamless! We are very happy with our choice to fulfill with ShipBob.
Kaizen · kaizenau.com · outside the top 100k
It works great easy to integrate and works smoothly without any interventions from our team, Ankit was great help in onboarding us to Shipbob App on Shopify
NMEssence · unranked store
Very user friendly & informative
9skin Canada · unranked store
Excellent partner for us.
Süti · suti.co · top 100k store
The ShipBob integration has been seamless. Very easy for me to monitor what's happening with my business. Dealing with ShipBob has been an A+ experience so far.
Crockett Coffee · crockettcoffee.com · top 100k store
It takes a lot for us to write a negative review but Shipbob has more than earned one. We used them to handle overseas fulfillment (Australia). However, they were frequently taking up to a week to process and ship orders, despite initial assurances that orders would be shipped within 24 hours--same day if placed before 11AM local time. Then, after they finally got around to shipping the orders, they often used budget couriers that then took 2-3 weeks to deliver. Not only this, but their shipping rates were sky high. In fact it turned out to be cheaper, and often faster, to fulfill Australian orders from the USA. Their support is awful too. There is no way to get immediate assistance and you are forced to open a ticket and wait, at times, several days for a response. I have used three fulfillment services in the past and Shipbob is by far the absolute worst.
Space & Meteorite Co · www.spacemeteorite.com · outside the top 100k
Setup was very easy even with additional marketpalces like TikTok Shop and Etsy importing orders. Highly recommended for startups looking to scale without the overhead of renting and staffing a warehouse. The implementation team was also great to work with. Shoutout to Maverick for making everything a breeze! No more dealing with label printers and packaging out of my 1-bedroom apartment :)
Urban Bonnet Co. · urbanbonnetco.com · outside the top 100k
Integration was easy and seamless. Continued support from ShipBob team has been invaluable. Order tracking has been timely and accurate
SkinMason · skinmason.com · outside the top 100k
Amazing company. Helps a lot through the journey
SonicShine · unranked store
Had a great experience so far.. great business decision
SheaLuxeEssentials · www.shealuxeessentials.com · outside the top 100k
Great experience working with Shipbob, their implementation team is very communicative and helpful and ensured a smooth implementation process.
Skinuva · skinuva.com · top 100k store
Exactly what I've needed at this stage of my business.
Abundanseeds · unranked store
Shipbob has been amazing to work with! It was easy to install and set up the connection with our store, and we're now shipping into 54 additional countries using ShipBob's fulfillment centers in the UK, Canada, and Poland. Our integration specialist Pramod was an absolute dream to work with! Orders are shipped dang near immediately and then get automatically fulfilled in our Shopify with accurate tracking information. For any issues or questions I've encountered along the way, Pramod was able to quickly handle them and help get us set up for success in the long term. 10/10 stars, and we highly recommend partnering with ShipBob for your international fulfillment needs!
The CosmoGlo · unranked store
Everyone was extremely knowledgable, patient and very attentive to any questions. Respond time was impecable. It has been a joy to work with ShipBob Fulfillment. I would highly recommend ShipBob Fulfillment.
Cooking At Pam's Place · shopcookingatpamsplace.com · outside the top 100k
Easy app to install and use. Orders are quick and seamless. I am able to see all my order information quickly and easily Any technical issues are handled promptly and thoroughly
Peaches Skincare · peachesskincare.com · top 100k store
Great experience with ShipBob. They're very professional and Pramod has helped the integration process very simple and easy to follow. Highly recommend their services.
CALLIXE · unranked store
ShipBob has been nothing but the best for my business! Everything throughout this process has been seamless and any issues that arose, they acted fast to fix them. Pramod is the absolute best and has helped me tremendously!
GuaranTeeth · unranked store
We used to have multiple warehouses and fulfillment partners. By consolidating our fulfillment to ShipBob, we are able to increase our margins substantially while also offering better shipping times and service for our customers. The integration of Shipbob with our Shopify platform was very easy and guided by our onboarding specialist and the software platform they use has given us insight into our orders and fulfillment status we never had before.
NSP Nutrition · nspnutrition.com · top 100k store
ShipBob’s integration with Shopify is perfect. Makes it so easy to process a lot of orders withou having to go in amd fide with each one. Finally a 3PL that actually can fulfill directly from a Shopify feed.
Pick Up Bricks · pickupbricks.com · top 100k store
Super-simple to setup, and easy to get started quickly. From day 1 the support has been nothing short of amazing. Any small questions, things we didn't understand and user errors (!) were never too much trouble. THANK YOU Aravinthan for being a hero, and thank you Shipbob! Would recommend.
sheytan.world · sheytan.world · top 100k store
Onboarding was easy, everything went as expected. Had 1 small glitch, contacted my support rep and fixed the issue immediately. I would recommend ShipBob Fulfillment.
MED-BEV · unranked store
I worked with Ankit Gupta to integrate my Shopify store with ShipBob and the process could not have gone better. I am thoroughly impressed with ShipBob's ease of installation and technical support. I would highly recommend.
ADAY · unranked store
If you are in the market for an Australian based 3PL, avoid Shipbob at all costs if you value your time, money or sanity! Short summary of our experience: - SO MANY lost parcels due to use of cheap carriers. - Once parcels are lost, the overseas support team have no idea how to resolve the issue and they build up with no resolution, leading to upset customers. - Overcharged based on the agreed pricing which they refused to acknowledge for approx 4 x weeks. They finally folded and agreed to credit us the over charged amounts over 6 weeks ago and the credit has still not been received after 6 follow ups. - Increased our pricing without prior notice or our consent. - Storage is double the market rates. - Inventory receipts overcharged (over $450 for 6 x pallets). - Any issues raised take weeks to resolve with multiple follow ups. Dealing with Shipbob was one of the most frustrating experiences our business has encountered over the last 3 years. Since moving to a new 3pl we have been very happy we are pleased Shipbob no longer consumes hours of our day.
ONTAP Products · www.ontapproducts.com.au · outside the top 100k
Terrible service and support. Your business is at risk using this provider. We got overcharged, they refused to refund monies owed when we try to close the account and account management will keep pushing you to support where you will get lost in their system. They also very inefficient and you will get charged an arm and leg for their inefficient practices. Overall a scam company and AVOID
Detocx Superfoods · unranked store
Shipbob - Poor, literally the WORST company. Horrific experience using Shipbob. We incurred losses because of them (they auto-synced and shipped off many of our previously archived orders and wont pay us damages). This app cannot tell if the order has been archived by shopify months ago they just blindly process and have zero control of what they're doing. Their customer service is unfriendly and rude, they only take calls after 11:00AM and they don't have emergency support where you can reach them to get urgent help. Email responses are evasive, vague and confusing. Emails are not prompt - seemingly their support staff works from a different Non US country hence the lengthy time delay. Worst of all - they never resolve the issue only talk in circles and keep evading you and don't take any responsibility.
FaceLume · unranked store
Works great! easy to integrate and easy to use.
GRAMSS · unranked store
I would say we had a rough onboarding process at the start, but it was quickly remedied by the staff at shipbob. Working with their team helped to smoothly transition us onto their site. Everything was thoroughly explained and they were typically pretty able to provide information and assist where they can. I had amazing service from Bailey, Brendan, and Aravanthin. Would definitely recommend using as a fulfillment service.
Otakeebs · unranked store
They lost my inventory! ShipBob is terrible and I will be moving to another 3PL provider ASAP. I was hesitant what with the negative reviews here and on TrustPilot, but the sales team and onboarding process gave me confidence. Boy was I wrong and should've gone with my first instinct to avoid them like the plague. On a single receiving order they managed to create chaos and have nearly destroyed my business. Some of the specific issues that are still not resolved. 1. On receiving an order they incorrectly weighed items so the weight in the system was 5x the actual weight, there is no way to change this data. We use CartBob (another Shopify app) for dynamic shipping rates and the impact of this is that customers were overcharged 2-3x for shipping. Many potential customers rightly dropped off and frequent customers complained that we were ripping them off on shipping (fair point). I raised the issue 6 days ago, was assured the items would be rescanned 5 days ago and still nothing has been fixed. They also had the audacity to say they were going to charge me for the time of rescanning the affected products, despite it clearly being their fault. 2. 360 units of SKUs were deleted from their system in error. The stock is sitting there as I can see the history, but the system is saying it's 0. I raised with support and after 3 days they have not resolved the issue. They just so happened to be the highest selling SKUs and so the marketing dollars spent on driving traffic is wasted. I can accept that issues happen, but the most important thing is taking responsibility and correcting them in a timeframe that minimises the damage to their customers business. When things go well, it works well, however if there is any issue they are impossible to reach and the response time is disgraceful. The support team are incredibly slow and operate with an arrogance, disdain and severe lack of empathy for the customers. ---UPDATE--- After 7 days they have told me that they can't find the 360 items of inventory, despite there being a visible audit history in the system of the inventory being received on their end. What's particularly interesting is all inventory changes are tied to a specific users full name, but in the case of deleting the inventory it was tied to a shared user name ("Junior 2") so the actual person responsible is not identifiable. This gives an insight into how their internal operations work. A 3PL that loses that amount of inventory cannot and should not be trusted. I have a simple business, only 26 SKUs, everything lightweight and nothing bulky. They are amateurs and completely negligent. Do not trust them with your business.
Syron Golf · unranked store
Ease of installation - They make it very simple with endless resources and very clear links and on top of that they have a dedicated manager to your account that helps you out of any sticky situation Speed and reliability of order ingestion - This works really well, the only thing that needs to be upgrades is the manual process of WRO which is the box configurations. You have to manually mount each box content. This should be part of a spreadsheet. Tracking upload speed - This happens quickly from the tests we have done Technical support / outages - The manager Aravinhtan has been very responsive and in helping us Also, as a next step I would ask them to integrate more with Gorgias to allow us to create return labels without having to go into shipbbob
Authen Running · authenrunning.com · outside the top 100k
I had a great onboarding experience with Ankit. I had many questions he was able to answer quickly and effectively Implementation Specialist- "Ankit Gupta" Your name - "Arron ben" Your company name - "Clutchloop"
ClutchLoop · clutchloop.com · top 100k store
good stuff so far. I appreciate the easy ship mapping and the walkthroughs have been extremely helpful
lacorsagame.com · lacorsagame.com · top 100k store
Shipbob made integration with our Shopify store totally seamless. Their onboarding process was digestible and formulaic, and we felt prepared every step of the way. Ankit Gupta and his team made sure our team was comfortable with each step and felt prepared for launch day, even better, they continued to check in post launch to ensure our team was setup for greatness!
Dilettoso · dilettoso.com · outside the top 100k
Excellent fulfillment, excellent customer service, Aravinthan has been very helpful in getting my business dialed in. Highly recommended!
TeeBox Coffee Co · teeboxcoffee.com · outside the top 100k
Shipbob picked up our fulfillment when we outgrew our capacity and interest to continue doing it ourselves. Their integration with Shopify works nicely, has continuously improved, and the suite of related apps lets us focus on other parts of growing our business. I think Shipbob is a great fit for D2C companies shipping products that don't require ultra specific handling. Less so if custom packaging is required or items are fragile; still do-able at Shipbob, but their model favors simple-item-in-box shipments
Synchro · besynchro.com · outside the top 100k
Shipbob constantly sets for feature improvement which is important. They have many locations in the US, also other countries which help for international brand to establish more markets. There network of last mile and their affordable fulfilment are helpful to grow a brand business. My Merchant success incharge Chetan is very knowledge and good communicator, good one!
Vital Nutritive · vitalnutritive.com · top 100k store
Good app, works well and the support team is very responsive as well.
Vitalura Labs · vitaluralabs.com · top 100k store
We worked with SB for more than a Year. Must say it wasn't a smooth process on either side of the equation, however we were able to make it work and now it look one of the best choice we did for our business. Great work behind the scene from our Costumer Representative Chetan, able to connect us and have a quick turnaround when issue came up. Definitely recommended as Fulfilment option
Paper Shoot Camera · unranked store
Great app. Works seamlessly and super easy to onboard with the Shipbob team and my Implementation Specialist- Ankit Gupta. Thomas Dawson Dalkin&Co
Dalkin and Co · dalkinandco.co · top 100k store
We have worked with various 3PLs but have had the best experience with Shipbob. We love working with our account manager Samantha Diapolo, we always receive excellent communication especially during an emergency situation. I give this 4 stars because we are still working through some tech issues but will be happy to update once this is all resolved.
Ancestral Supplements · ancestral-supplements.myshopify.com · top 100k store
ShipBob has been a great app and I recommend it to anyone looking for a 3PL app. Customer support is always very helpful. The app itself is pretty intuitive once you learn the ins and outs of it and fulfillment times are very good. It really helped me take my business to the next level!
Animāto · www.animatoshop.com · outside the top 100k
Helpful, informative and effective - our implementation manager Jordan held our hand every step of the way !
Elle-Sera · elle-sera.com · top 100k store
Installation was a breeze, order ingestion lightning-fast, and tracking updates impressively swift. Their value-add features, including inventory sync and customizable rules, have significantly streamlined our workflow. However, what truly sets ShipBob apart is their exceptional technical support team, with a special shoutout to Ankit Srivastava and Chetan Mehrotra. These dedicated individuals have gone above and beyond, consistently providing us with invaluable assistance and support. They've been there for us every step of the way, even scheduling daily Zoom meetings to ensure everything runs seamlessly.
BRANWYN | Performance Innerwear · branwyn.com · top 10k store
Shipbob has made all our fulfillment process SO simple and easy. As a merchant located in Canada fulfilling mainly to the USA, this has been extremely important. We are now shipping to USA, Canada, Australia, New Zealand, and UK through Shipbob and it's been super easy. On top of that, their support team has been there every step of the way - including when I made a few pretty big errors myself. Everything is quickly answered and resolved. Thank you Shipbob!
The Icing Artist · theicingartist.shop · outside the top 100k
Samantha DiPaulo, Ashley Pakenham, the ShipBob B2B team and many others truly care about our business and who we are. Not only that but they almost feel like my long time friends at this point. Can’t say enough good. Yes we’ve had our challenges and mess ups but i do believe they really care to improve.
Frost Buddy · frostbuddy.com · top 10k store
ShipBob has been working great for us. Great response time if there is an issue. Our Rep (Samantha D.) gives us the best service and is always on the lookout to make sure things are running smoothly.
The Fittest · unranked store
Good integration. No issues so far. Good fulfilment centre.
us.drowsysleepco · unranked store
Ease of installation 10/10 Speed and reliability of order ingestion 10/10 Tracking upload speed 10/10 Value-add features like inventory sync, rules, and order processing delay 10/10 Technical support 7/10 but when you get your volume orders up, then you get a merchant care specialist assigned to your account and the experience becomes 10/10.
Oxford Healthspan® · oxfordhealthspan.com · top 100k store
Really impressed with the both the app and the shipbob team. Switching 3PLs always feels risky, but incredibly glad we did. A few of the highlights - Multiple warehouse spread across the country - Ability to send inventory to a single warehouse and have it be automatically distributed - Our fulfillment costs are about $2-3 less per order now - Really high fulfillment accuracy. Previous 3PL had an error rate of about 0.5% and Shipbob it at least 10x less. - Great software. Really easy to create digital bundles, add products together - Inventory analytics and visibility through the software to forecast how long supply is remaining. - Auto-shipping speed upgrades if a warehouse gets overwhelmed and they miss their SLA. This is really nice b/c it gives our customer service team some peace of mind if order get shipped out a day late. - Easy to get reimbursements for lost product or packages. - Good EDI integrations if you do B2B or wholesale
Semaine Health · www.semainehealth.com · top 100k store
ShipBob has been an absolute disaster to work with (moved over to them in March 2023). They consistently ship my products out without sufficient packaging and void fill, resulting in damaged goods and bad customer experiences. (I sell books and magazines—predictable shapes and sizes, so this should be easy!) Despite numerous promises that they will address the problem and follow very clear instructions on how to pack my products properly, they are still doing a terrible job. In addition, their interface is very slow and poorly designed. The one star is that they are fast at getting shipments out the door, but obviously, that's because they seem to toss everything into a box without any concern.
UPPERCASE · uppercasemagazine.com · top 100k store
Just awful. I have been using a mom and pop company to fulfill my goods for years with no issues, but their software is really dated. So I tried Shipbob to compare the two. Wow. It's just been a disaster from day one. My onboarding rep was very hard to reach and I had to ask him the same question 5x to get an answer via email. They tried multiple times to weight and size my items when they arrived but never did get a good handle on it. The same product in the same size but a different color would come out like 2x the weight, for example. Customer service is very odd. You create a case via email and then get new emails for each reply they make, it's nearly impossible to keep track of all the emails about 1 issue. There is no way to go back and see past issues unless you keep those emails. They have lost inbound shipments. Lastly, almost every single inbound shipment is not received correctly and they are confused about the orders causing my items to be placed in an On Hold status and I am charged $25 per day until it's resolved. It's a nightmare. I'm frantically trying to get out of there as quickly as possible.
The Kind Pet · thekindpet.com · top 100k store
DO NOT USE THIS COMPANY TO FULFILL YOUR PRODUCTS!! I have used shipbob for over 2 years now and thought they were decent, minor issues but nothing crazy. Until one day out of the blue they told me they could no longer ship my product because of some sort of policy, BUT THEY HAD ALREADY BEEN SHIPPING THIS ITEM FOR ME FOR MONTHS to thousands of customers. They stopped shipping out any of my orders so I had no way to fulfil orders product to thousands of pending orders. The customer support is ABSOLUTELY TERRIBLE, I found a new warehouse within 1 day and have been trying to get shipbob to ship my inventory from their warehouse to my new fulfilment centre AND THEY HAVE NOT EVEN SHIPPED IT YET! IT'S BEEN OVER 3 WEEKS SINCE I'VE ASKED THEM TOO!!! My business has lost hundreds of thousands of dollars and I've had to pause all marketing and refund orders that Shipbob could not fulfill. PLEASE NEVER USE THIS COMPANY! You are much better off using Ship Dudes or Ship Monk - much better shipping and customer service experience overall. I am at a loss for words on how terrible this company is and how terrible they treat their customers and business they work alongside. Do yourself a favor and use someone else! -Riley
Pure · purebio.net · outside the top 100k
More than happy to take your money and leave you waiting for months without solutions. It takes 2 weeks for them to get anything done and even then its often wrong.
Thirsty Goose · unranked store
I wish I could leave zero stars! Beware! The damage has already been done to our business. Do yourself a favor and look elsewhere unless you are looking for a shipping company that cannot ship!! 10+ days for fulfillment during the holidays, mispicked damage and lost parcels, inventory processing delays, the list goes on. They use OSM worldwide for their affordable pricing plan which still ends up being $14-20 for packages that we would normal ship first class for under $6. They claim free dunnage and packed with care but we had to submit claims every day for damaged deliveries. Our customers were furious and our customer service team worked over time by the damage to our business has been immeasurable. We are no on day 12 of waiting for our inventory to ship back to us. AGAIN THIS IS A SHIPPING COMPANY THAT CANNOT SHIP! Customer service is outsourced, slow, and just “escalates” with no resolution. I can keep going on all day with the immeasurable headache shipbob has caused. Their management is pathetic. Their warehouse employees are lazy. This company will not last if only the truth got out. BEWARE *UPDATE Our inventory was returned by ship Bob. Everything was thrown into boxes, including the glass products. We filed a claim and waited 120 days they took zero responsibility and denied our claim. Shocker. We are filing a lawsuit.
Timeless Organics Skin Care · www.timelessorganics.com · outside the top 100k
Shipbob is an absolute nightmare. I have never dealt with a company with such poor customer service. It takes weeks to resolve issues that are mistakes on their end. We have had consistent issues with them entering significantly incorrect product dimensions and weights. This has resulted in customers being quoted shipping rates 5-8 times higher than they should be. To make it worse, their customer service is taking weeks to fix each issue. The most recent issue took 6 weeks, just to get them to correct incorrect product dimensions (customers can't edit product dimensions or weights). For anyone considering using Shipbob, I would strongly encourage you to look at alternative options.
passion resources · unranked store
AVOID SHIPBOB LIKE THE PLAGUE! They catfish you wish low shipping fees (at first my average cost to ship sat at around $7), and storage fees - however every time they receive a new shipment they give a NEW pick spot and NEVER consolidate, so you pay triple in my case in some instances.... the method of working out shipping fees magically changed after 6 months, doubling my shippings. Despite this - You cannot get your stock out without crazy costs and they will not allow you to pick up, you must pay to have it shipped at their exorbitant costs (which is the reason to move away in the first place). Customer service is awful (based in India and impossible to have a phone call with anyone. They advertise there is a chat service and number, but these are rarely manned and the chatbot is useless. I know 4 other brands who have fallen for Shipbob's over-promising/under-delivering sales pitch and all have either moved or are in the process of leaving. The biggest mistake this financial year was onboarding ShipBob. The one thing they do well is pick/ship quickly.
Monti&Me · unranked store
There is some good, and a lot of bad with this company. Good: They ship orders promptly. They integrate with a lot of different ecommerce service providers. Bad: Their shipping prices are ABSURDLY high. Shipping shoes from Texas to Colorado with ShipBob is $46. With Shopify Shipping it's $10. I cannot ask my customers to pay that much, so I have been eating about $18 of shipping on every sale. Storage - they talk about $40 per pallet and a price for shelves, without telling you how much can fit on a shelf. I can fit all my inventory on 22 pallets. So should be $880, right? But they are storing it on shelves and charging me $2600 a month. When a customer returns an item, shipBob takes 10 days AFTER IT ARRIVES, to even acknowledge arrival, much less inspect the product. Customers cannot wait that long for refunds or exchanges so I am processing those all manually early, taking the risk of damaged product. They use sketchy shipping subcontractors that leave your product sitting in a warehouse for a month on the regular. They lose packages in their own warehouse before pickup and blame the carrier. I am moving all my inventory out as we speak.
VeloVetta · www.velovetta.com · outside the top 100k
Seriously the worst fulfillment company on the planet! At first, they attract you with low shipping fees and suddenly they increase the shipping fees! At first items were charged based on actual weight, the shipping fee is 7$. now they are charged on dimensional weight! An magic wand shipping costs like $70!!!! How ridiculous is that!!! Their US shipping fee is a lot higher than direct ship from China. 17USD for 300G , I do not know how many business can be profitable on this. Shame!
Lumitero · lumitero.com · top 100k store
If you want to grow your business, avoid Shipbob! Support: Their support is incredibly inefficient, every single issue takes days (or weeks) to resolve. Pricing: They make promises to review your pricing if you exceed a specific monthly spending limit and once that limit is exceeded, they say they cannot lower your costs. Their prices have been constantly increasing for several months, adding costs for no reason. Storage: Despite very low stocks stored at Shiphbob, they charged me 12 pallets (I don't know if it was intended to charge more to customers or if it's just poorly optimized in the warehouse). Shipbob seems to be growing too fast and no longer caring about its customers (despite more than $160,000 in annual bills) with very poorly managed support and constantly increasing costs so if you want to grow your business, I do not recommend Shipbob at all.
Amyla Cosmetics · amylacosmetics.com · outside the top 100k
The app is only as good as the company behind it and in this case the company is rotten to the core. They can't do the fundamental aspects of shipping right. It takes 5 days for them to take inventory in and they use the cheapest most unreliable shipping subcontractors. Their customer service is TERRIBLE. TERRIBLE. The kind where you get 4 emails back from 4 different people each indicating that they are "working on it."
Adipeau · shop.adipeau.com · outside the top 100k
Onboarding for SB was sleek and clean, no issues and our Implementation Specialist Lacey was super fast to respond to any questions or concerns we had - this made a big difference for us as we were new to the experience! Thanks for you help and attention.
Orijin Design Co. · unranked store
I've now been using ShipBob for a few months and overall the orders have been fulfilled accurately and on time. Like any new integration for something as complex as 3PL, there have been a few challenges - but I felt like I had plenty of support from Ankit and the team and everything was always resolved promptly, politely, and professionally. I think anyone working with a 3PL should just ensure they are doing what they can to minimize errors (e.g., send accurate receiving orders, have clearly labeled products, use barcodes, have clear product images to help with order picking, etc). That way it helps to make the overall process more efficient and reduce the likelihood for issues. I'm looking forward to continuing to scale with ShipBob!
Desesh · desesh.com · outside the top 100k
Fantastic onboarding and customer support. Lacey was absolutely amazing to work with and greatly helped us navigate the transition as we had some complex logistics issues internally. By far the most fair pricing I found after getting quotes from all the other top 3PL companies.
UVe Beauty · unranked store
The app itself works fine. However dropoffs and pickups are routinely missed and inventory is too often lost. Human interaction with the warehouse is not timely. It works fine for small parcel, but as you scale to containers and pallets you will have issue after issue.
American Hospital Supply · www.american-hospitalsupply.com · top 100k store
Our work together with ShipBob Ireland has been amazing so far. The app is really intuitive and easy to use. They are always there to support us with all kinds of problems that occur and resolve them very quickly. The integration with Shopify is excellent. We would definitely recommend their service.
InaEssentials.IE · www.inaessentials.ie · outside the top 100k
ShipBob has been the best 3PL we have used at GRJ Gloves. We value their partnership and customer service very much.
GRJ Gloves · unranked store
Ship Bob is a company that invested in square footage rather than technology. They are slow to handle situations and cannot be relied upon for any special services like kitting. I log at least 100 issues to their support team per month. They have no reliable options for international shipping. Their service providers take an average of 30 days for Europe even when it is not a holiday and expedited DDP is at least 2-3 weeks. They lost 150 domestic packages in one day this past year and as soon as we logged the claim, they found them (45 days later) and shipped them out so the customers received 2 orders. They took no responsibility for the loss since they say they found them. Signing with them has been a very expensive mistake.
Kehinde Wiley Shop · kehindewileyshop.com · outside the top 100k
We have been using Shipbob in our US operations for over a year now and we recently made the decision to move the rest of our global fulfilment operations over to them too as we were so impressed with the service. Shipbob was very easy to install and has been a speedy and reliable way for us to process orders for our customers across the globe. The tracking and reporting on the order process gives me everything I need to check on each individual customer order and I am looking forward to making use of the custom features like processing delay and gift notes in future. The customer service so far has been very prompt and helpful - the team are very kind, friendly and always happy to help. I thoroughly recommend moving over to Shipbob for your fulfilment needs.
Mrs Wordsmith Global · unranked store
I am so glad I switched to Shipbob, I was using a mom and pop fulfillment center prior with only one location and I quickly out grew them. Now with shipbob, I have 3 fulfillment warehouses across the country and my shipping fees are significantly lower. I also love I can always get ahold of someone to resolve any issues or questions I have. Their team is super great and I love working with my rep Shikha! She is phenomenal at customer service and always goes above and beyond to help me. I highly recommend Shipbob !
Madame Lemy · unranked store
We have been using ShipBob now for over 12 months and the most impressive thing has been how well it integrates with Shopify and Gorgias making both the processing of orders and handling of customer support inquiries and returns extremely easy saving us considerable amounts of time. Recently we also started selling on Amazon and the process of integrating with Amazon FBA and replenishment of inventory is also very simple and automated. If we ever had any questions or concerns about our implementation or process Ankit has been very efficient and responsive in helping us with any of our questions.
Bellissimahairtools.com · unranked store
Great communication & problem solving. The Shipbob team is always just an email away ready to help & assist!
Nuudii System · nuudiisystem.com · top 100k store
This app is working well for me. It sends order information to Shipbob for products with Shipbob set as inventory source and sends the tracking information back. I also use it to sync inventory so that we don't oversell products. Thanks!
King Kong Apparel · unranked store
I recently started using Shipbob for my e-commerce business and I have been blown away by the ease of installation, seamless integration with Shopify, and excellent customer service. The team, specifically Ankit Gupta and Mike Rottar, made the whole process extremely easy and enjoyable. But what really sets Shipbob apart is the speed and reliability of their order ingestion. I have noticed a significant improvement in my fulfillment times and I have complete confidence that my orders will be processed accurately and efficiently. Overall, I am extremely satisfied with Shipbob and highly recommend them to anyone looking to improve their fulfillment process. Thank you Ankit Gupta and Mike Rottar for making everything so awesome! - Peter Affirmation Matchdeck
Affirmation Matchdeck · unranked store
From start to finish, I have been supported and was guided through the entire process with Shipbob and Shopify integration by Ankit Gupta. All my questions were answered without hesitation and with honesty.
Slaefitness · unranked store
ShipBob is lightyears ahead in terms of accuracy, reliability, and responsiveness compared to our previous 3PL. We used to have a fulfillment center that made constant errors on shipments, rarely responded to our queries, and lost many of our packages. ShipBob is almost the complete opposite. Their team is very responsive to requests and transparent with upfront pricing, and overall very accurate with shipments. Would highly recommend.
RIFRUF · rifrufqueens.com · top 100k store
Shipbob has been smoothly assisting our business in getting orders shipped out and managed via the connection to Shopify. Very responsive and Lacey has been helpful.
Ashley N. Kirkwood · ashleynicolekirkwood.shop · outside the top 100k
Software has powerful analytics Almost 100% order fulfillment rate Ritesh has been a helpful account manager Areas for improvement are investigating patterns in unsuccessfully delivered orders and improving processes to prevent the same error from happening for future orders.
Lumina · luminamined.com · outside the top 100k
The app and connection is excellent. Cant say enough how much it helps to have shipbob deeply integrated into our shopify backend. It makes linking items and tracking inventory smooth. Appreciate all that the shipbob team and app has enabled for our store.
Wicked Cushions · wickedcushions.com · top 10k store
We have recently moved to ShipBob and the transition has been incredibly smooth! This was definitely down to Lacey who guided us through every step and answered all of our countless queries. First impressions are that ShipBob is a well established company with great communication. So far, so good.
THE GOOD MINERAL · www.thegoodmineral.com · outside the top 100k
Shipbob has been able to offer great solutions to our needs from a 3PL. We were nervous about the change but now we don't look back! Installation of the App was extremely easy and we had someone help us onboard who was there whenever we needed, so it made the process far from intimidating. When it comes to speed and reliability of order ingestion, the process is fairly straight forward and easy. If you have inventory ready, the process is seamless. I would say the only hiccup is with Amazon FBA orders but Shipbob is always willing to help. Overall when it comes to tracking upload speed, communication of order progress, and speed ShipBob has been a great partner. As with any 3PL there will always be some issues, it's the nature of the business, but it's good to know that we can rely on ShipBob's technical support team to get things figured out.
Komuso Design · www.komusodesign.com · top 100k store
I've had a great experience with ShipBob so far! It was really easy to install, quick and reliable order ingestion. Simple and effective tracking and I'm especially impressed with how the inventory syncs with my Shopify store and how easy it is to order new deliveries to my chosen warehouse. The support I received from my dedicated Implementation Manager, Sergio was outstanding as he made everything so simple and responded immediately to all of my queries. Thank you Sergio! I'm looking forward to growing my business internationally and I feel confident that ShipBob is the best fulfilment partner to help me achieve my business goals.
giftwellness · unranked store
Very pleased with shipbob so far! My company has been using shipbob for over a year now and we are excited to have them apart of our growth as we look to expand our company! Their site is very user friendly and takes the leg work out of fulfilling orders so you can put your focus in other aspects of your company! #teamshipbob
SHITI Coolers · shiticoolers.com · top 100k store
ShipBob customer support is always very helpful and very quick to respond. Would recommend them for your needs. The ShipBob platform is easy to use and navigate.
HopSkipShop · www.hopskipdrive.store · outside the top 100k
Shipbob has been great to work with so far. I love that I have a dedicated account rep who can help me sort out whatever issue may be happening. I definitely am very happy with the service.
uncivilizedsneaker · unranked store
I am still new to the new ShipBob fulfillment experience, I am told things will pick up once I am more acclimated. So we are optimistic that is true
AfroSteamCaps · unranked store
There are definitely pros and cons to shipbob. The shopify app works fine and they do have a lot of features, adding new tech features like EDI capability and integrations with SPSCommerce. However, on the b2b side, we have experienced issues. D2C works pretty seamlessly and connects to shopify with few issues.
Fera Pet Organics · unranked store
Easy to use and integrates very well with Shopify.Very happy with it. ShipBob has very responsive and helpful support for all our needs.
airestech · airestech.com · top 10k store
Couldn't be happier with ShipBob. Things they offer critical to our success are: Ease of installation Speed and reliability of order ingestion Value-add features like inventory sync, rules, and order processing delay Technical support
Jillian Dempsey · www.jilliandempsey.com · top 100k store
We launched our first-ever e-commerce platform with Shopify and worked with ShipBob to manage all of our fulfillment. Huge thanks to Lacey Elliott at ShipBob for making this process smooth and helping us whenever we needed it. We would highly recommend ShipBob! - Ducks of a Feather marketing team
Ducks of a Feather · unranked store
Shipbob has been great to work with. Easy integration and thorough training and set up. They have helped us worth though any issues we had and have extremely responsive support.
TakeShots · unranked store
Overall ShipBob has been a good experience. My merchant success specialist has been a really big help. I do wish the app/website was more mobile friendly. It's very hard to navigate and many of the features are next to impossible to do when not on a computer. I work 90% from my phone so it's a struggle. The shopify integration is pretty solid. I do notice quite a bit of delay sometimes with tracking crossing over from shipbob to shopify. Sometimes it never crosses over at all so I have to add it manually but it's pretty rare. No problems with order syncing, it's fast and accurate. Overall I would recommend!
Marley Rae Mailers · unranked store
We've got shipbob set up in 3 locations in the US, 1 in Canada, 1 in the EU, and 1 in the UK. It certainly reduces the amount of effort of managing multiple warehouse providers!
Antlion Audio · antlionaudio.com · top 10k store
Shipbob has made my fulfillment so much easier and efficient. My account manager, Neel B is incredible. He is always available, makes time to meet with me, and proactively shares methods for me to use to be more effective, efficient, and serve customers at a lower cost. I honestly view Neel as a member of my team and would feel lost without him. I appreciate this the most about Shipbob!
Kaizen Food Company · kaizenfoodcompany.com · top 100k store
Soo glad we went with ShipBob. Their software was super easy to integrate with our Shopify store and our implementation specialist Lacey became an indispensable part of our team while onboarding, helping us through every question we could throw her way. The ability to have rule automations in place, inventory sync, and re-order points are excellent features to have and we are able to replenish Amazon, process and ship DTC orders, and fulfill case level wholesale skus. 5 Stars!
Wunderground · wundergroundcoffee.com · top 100k store
The shipbob app is easy to use and the shopify integration is seamless. The realtime order sycing works well.
Wine Folly · shop.winefolly.com · outside the top 100k
Using the this app has made it very easy for us to manage our fulfilment across a number of countries and not just in North Americas so it has saved a lot of time. It was very easy to install as wasn't a private app and already in app store and the pulling down of orders can be set around the time frames we want which has been very import for when customer realise they have used old address or just typed it incorrectly. The tracking is also passed back into Shopify from Shipbob as soon as delivery in transit which is sent on to our customer so saves us time again and our customers know what is happening with their delivery. Technical support is also very quick to update us on courier issues as well as setting up import rules and tags when we see fraudulent orders...again this has saved us time and money on orders going bad. Highly recommend the app and the company. :-)
Life Wellness Healthcare US · unranked store
Scaling your business with a solid fulfillment partner can be a much easier task. ShipBob has reliable customer support and a willingness to solve issues and complex matters; it can be a bumpy ride initially, but the earlier you start the cooperation, the easier it will be when you scale. The easiness of managing shipments beyond your domestic market is also a big plus, and ShipBob covers most of the e-commerce needs. The integration with various services is also a plus. Overall, highly recommended.
Calidad Tools · unranked store
Great service, the support is responsive and the shipping time is great. Tracking works well and their platform is easy to use.
Wrapango · wrapango.com · outside the top 100k
We are very happy with ShipBob FulFillment app and highly recommend ShipBob as a warehouse partner! The Fulfillment app is easy to install, very fast and reliable order ingestion and has many value-add features like inventory-sync, order processing delay, etc. Technical support is also a 10/10.
otherworld · www.eatotherworld.com · outside the top 100k
Shipbob is solid, it handles all of our fulfillment and it works as advertised. Easy to install, good functionality.
Lasso · lassosurf.com · outside the top 100k
App works fine, but the customer service and pricing is TERRIBLE. We would CONSTANTLY be charged many times more because Shipbob insisted on sending our products in boxes that were much larger than our products. We're talking about nearly a $100 difference because they didn't want to use a smaller box to ship (which they have). We are a small business, so seeing a shipping cost of $140 for something that should cost $30-$40 is terrible. Moreover, having to go back and forth with customer service to fix this issue causes delays and makes our customers extremely unhappy. This is not the first time and after customer service was contacted, they would apologize, issue a partial refund, and repeat the mistake. If any higher-ups see this, I will be happy to provide proof of correspondence so things can be changed. Be very, very careful if you are thinking of using Shipbob services. UPDATE: I was contacted by Shipbob's VP or Partnerships and Director of Onboarding services soon after posting this review. They were sincere with their apology about my experience so far and it showed that they took this matter seriously. It doesn't make up for everything that transpired, but I will add two stars for trying to make things right and bringing immediate attention to my case.
V.I.T.L. Backpacks · vitlbackpacks.com · outside the top 100k
user friendly app, easy to install and the team walk you through the whole process during an onboarding call. Integrates seamlessly with our shopify store and makes fulfilling orders to customers a much more automated process.
myoovi · unranked store
ShipBob is easy to set up, orders are fulfilled promptly and by the most economical shipping carrier. Leveraging their network of warehouses throughout the USA was straightforward and led to significant cost savings for us and reduced shipping times for our customers. Their customer support is also excellent and there is always someone available to talk to if you have an issue. Overall, ShipBob is an great option for small businesses looking to save on their shipping costs while reducing shipping transit times.
EverKnead™ · unranked store
ShipBob is thorough with communication and great at assisting you in the setup process. It is easy to get set up and begin shipping! The merchant success specialists I have worked with have been great at answering questions and finding resolutions. There are some aspects we are not fond of, the costs of WROs and the precision required when sending supplies (we order from supply stores and have it sent directly there, so affixing labels is not always possible); they do not seem to work well with USPS (we have had 1 or 2 days in the last year where all of our orders from a specific day were labeled but never moved or it took a week or more for them to). All in all positive experience, I do recommend inquiring about fulfillment times if you are guaranteeing same-day shipping, etc.
The Fresh Test · thefreshtest.com · top 100k store
Great integration, easy to set up for Shopify (and Amazon). We are a long-term ShipBob partner and recommend them as a 3pl service provider.
NutriPaw · nutri-paw.com · top 100k store
Simple integration between ShipBob and Shopify, with solid online resources to help when in question. Great customer service at both ShipBob and Shopify to help iron out issues.
Moon Cheese · mooncheese.com · top 10k store
Love ShipBob Fulfillment, this is by far the best fulfillment company I found to easily fulfill products with Shopify and Amazon. Great customer service too. I recommend them.
Skinny Coffee SuperBoost · shopskinnycoffee.com · outside the top 100k
We've had a very easy time syncing orders and inventory with the ShipBob <> Shopify connector. The customer success and support team are knowledgeable and have quickly remedied any product issues.
Shop The Scenes · unranked store
Great integration overall! I needed some assistance from support with both ShipBob and Shopify in order to get everything working, but I was also a bit of an edge use case in my needs. Once set up, it's been a breeze to use overall.
goblintown shop · unranked store
I moved to ShipBob after a clunky process with another fulfilment company, and I'm really happy I switched. The integration offers some great features and settings, and everything runs seamlessly. The set up was pretty straight forward too. Very happy with ShipBob!
The Creators Emporium · unranked store
I have a UK based business. Shipbob integrates easily with my shopify store. I was helped whenever I needed it to help me get up and running. Switched from Amazon FBA to Shipbob and very glad I did. Great app.
Rowland Earthing · rowlandearthing.co.uk · outside the top 100k
Our transition from Shopify to ShipBob Fulfillment has been nothing short of wonderful. The transition team, with Sarthak S. helping us as our designated Implementation Specialist, has been very professional, responsive, and helpful in answering our questions and providing solutions to issues that arose as we transitioned into using ShipBob. We truly appreciate all the help and guidance that we received, and we are very happy with our decision to move to ShipBob.
ALOKVMENON · alokvmenon.myshopify.com · outside the top 100k
Shipbob are great - Some of the best customer service I have had. Sergio, Sam and Enda are so supportive. I could not recommend this team anymore. It is also, slick tech and easy to use We trust Shipbob because of the below: - Ease of installation - Speed and reliability of order ingestion - Tracking upload speed - Inventory sync, rules, and order processing - Technical support
Whole Supp · wholesupp.com · outside the top 100k
The ShipBob team has been wonderful to work with. They are hands-on and fast to respond, resulting in a smooth integration! Our rep, Samantha R. has given us the gold standard of customer service. She has repeatedly helped us with challenging orders & ensured the best customer care for our clients. I highly recommend!
Thoughtfully.com · unranked store
RUN! RUN AS FAST AS YOU CAN! I really do feel bad for you if you have already signed a contract with shipbob, this is the worst fulfillment center you will ever find. Hopefully you can find a way out before it's too late. I will say the company was not always this bad. 2 years ago Shipbob was smaller and they actually did a ton to care for their customers and they took pride in doing good work. Come to present day and they have been sitting on a container of our product for 6 days now and still haven't even stored it let alone shipped. We are literally begging for an update and all they do is send us links to their SLA. We get it, however, our agent promised us this was priority and turns out that was NOT the case. I guess this is what happens when you put profits over customer experience. Plus, its not just us look at all of the most recent reviews. To make matter worse their shipping rates are extremely expensive and they constantly lose product. NO JOKE, this year they lost an entire skew of ours and we had to tell our most important customer than none of his 17 clubs would get the product. He was blown away that a center could be so careless and he laughed at us when we said we used shipbob. He called them the " NIGHTMARE OF FULFILLMENT CENTERS" lol In closing I am writing this to all of the entrepreneurs out there considering shipbob as a partner. You have worked your butt off to get where you are, poured your heart into your brand, don't make the mistake of going with a company that will destroy your brand image. Go find a partner that will help your hard work pay off.
Terra-Core Fitness · unranked store
Shipbob has put our amazon account in jeopardy with a 16% late ship rate. Technical support is a carousel that goes nowhere. They have an online "chat" window, where the representative does basically nothing but open a support ticket - which go unanswered. Additionally, they sent boxes of assembly parts to a customer (who had no idea why he got these miscellaneous plastic rings). This led to us having to product to assemble, costing us revenue. Most importantly, just google "Shipbob" and "BBB" and read the number of Better Business Bureau horror stories about Shipbob. Or just look at reviews and see how horrific the stories are. The onboarding is very slick, they put a lot of energy into getting you on, but they can't get products out, nor do they offer technical support that is useful or helpful.
Gary Fong Lightsphere · garyfong.com · top 100k store
I worked with several fulfilment centers in my career and never had a worse experience than with ShipBob. Our company kept receiving complaints from DTC customers that were receiving products heavily stained, dented and damaged, covered in black dust that looked like soot. We placed a number of trial orders and had the same issue every single time, products arriving in horrible conditions. After asking ShipBob multiple times for an explanation, product audit and resolution, we waited months and finally received appalling pictures that showed our expensive products "stored" in haphazard mounds on top of each other in filthy boxes on the floor. It was evident from the pictures that many units were stained, dented, broken, leaked. We requested a report of damaged vs salable units and a credit for the damages. After over three months, we still have received no answers on the counts and were told that all of our damages are due to a mysterious "manufacturing defect" and Ship Bob is refusing to cover for any of it. These are thousands upon thousands of dollars of loss plus DTC customers being lost due to the poor experience. Further to this, the customer service is absolutely useless for any matter beyond the simplest things and will just provide pointless "cut and paste" answers that do not resolve your issues. I absolutely DO NOT recommend this company to anyone who values their business and brand equity. I wish I could attach the horrible pictures for everyone to see.
Mullein and Sparrow · unranked store
If Zero starts was possible i will give it. Unless you are interested in ruining your business i will deeply suggest that you don't use shipbob. I read all the bad reviews online and still ignored it. Please don't be like me. Shipbob as completely ruined my business and left me with a chain of angry customers. For a whole month, all my international orders where shipped and automatically returned to sender. This is terrible because international shipping with shipbob costs a fortune. How can a business survive this. Let me explain how terrible this is. i spend $20 plus on ship an order that cost $60 including shipping fee. Shipbob ships the item unsuccessfully and then charge me $20 to return the item and now wants to charge me another $20 to reship the item. So basically i have lost $60 for every international order i got. That almost a $6000 dollar loss because this happened with close to 100 orders in one month. My terrible experience with shipbob has sent me into terrible depression. It has been the worst experience of my life. My paypal account and stripe is ruined because of multiple disputes due to lost packages and undelivered items. Please do not use shipbob, they will ruin your life and the business you've worked so hard to build.
lustperfume · unranked store
I'm hoping it gets better but looking bad so far. My first order sat for four days before they shipped it out. One of things most advertised about ShipBob for Shopify store owners is their direct integration with the stores. That does not seem to include tracking notifications to the customer, so now instead of fulfilling orders, I'm constantly checking my phone waiting for confirmation that an order was eventually shipped so I can send to my customer. Got a bad feeling about this.
Colrcouture.com · www.a1collar.com · outside the top 100k
DO NOT go with Shipbob. Several hidden fees that they were not transparent about before coming onboard. If you're an apparel brand or any brand with several SKUs (i.e. size/color combinations), their warehousing costs are astronomical. They are 6X the price of my previous warehouse and cost more than rent for an entire house in the area. I'm moving my inventory ASAP and deeply regret the headache and money its costs me moving to Shipbob.
Chi Chi Sport · chichisport.com · outside the top 100k
Look somewhere else! Average 2-3 days just to pick and pack product, their shipping partner is super slow and will lose 1/50 packages, went from 4-5 day delivery average doing it in house with usps and now with shipbob 10-20 day. Shipping times are huge with e-commerce! Implementation process was a mess also.
Coeyewear · unranked store
Avoid ShipBob at all Costs. 1) We shipped to 2 of their warehouses, they lost all of the inventory in 1 of the warehouses and then took THREE months to find it. 2) They say they can ship in your custom shipping box. They can't. No matter what they say they can't. They mailed our customers our product in a generic box and inside that generic box they put our custom box unfolded... as if the customer had ordered an empty box. 3) Their customer service is absolutely unable to help with anything -- all of these errors they create are your problem to resolve. ShipBob customer service will tell you they are "working on it" or "sent it to the team that can resolve it". Nothing will happen and this will / has been going on for FOUR months. Literally. An entire season. As a small business owner time is everything. And ShipBob seems to have no respect for that and worse yet they are unable to do the very thing they advertise: fulfill your orders. Go somewhere else and hire literally any other fulfillment service and save yourself months of headache and frustration.
Ktchn Apothecary · shop.ktchnapothecary.com · outside the top 100k
It's great! I've really enjoyed using Shipbob. They have made it very easy to off load our shipping and the support is great!
Pinned Golf · pinnedgolf.com · top 10k store
Works really well. We have been using for over a year and it is quite reliable and does what we need it to do.
EMF Harmony · emf-harmony.com · top 100k store
This integration works perfectly connecting our Shopify store to Ship Bob. We have had zero issues with it--in fact, I barely even knew it was installed since it just works in the background and I've never had to worry about it!
Eyetamins, Inc. · unranked store
I have used ShipBob integrated with Shopify in 2 different companies with great success. Highly recommended!
Henson Shaving · hensonshaving.com · top 10k store
It worked great! We only had one issue with a glitch. It was able to be resolved. Sometimes upsells were not shown on shipbob orders.
American Doormats Ltd · unranked store
We use Shipbob for all of our fulfillment and warehousing needs. We can confidently rely on them for inventory tracking and receiving inventory.
Dope Dog · dope.dog · top 100k store
Having used a number of 3PL's over the years we know how hard it is to get a strong 3PL partner. We've been using Shipbob for the last 12 months and they have been a great partner for us. Their level of service and speed at which they get orders out to customers is fantastic (particularly in pandemic times where other 3PL's are struggling to get orders out). Their customer service to merchants is also exceptional. Our account manager Chetan is fantastic, as are Karina and Mahmood in customer service. The only opportunities for us are around streamlining of some administrative processes, which are being addressed by their product team (they're always happy to take onboard any challenge we have and get the product team involved) and price of storage is higher than other 3PL's (but this is because they want quick turns on inventory and don't want it sitting around). Overall, we're very pleased with our partnership with Shipbob.
ENDVR · newknow.myshopify.com · outside the top 100k
We have been using ShipBob for over 3 years now as our 3PL. The integration to Shopify is super user friendly and their customer service/support is very helpful. Highly Recommended.
Holigos® · unranked store
ShipBob's software is great. App setup is simple and easy. Very intuitive and functional. We've been using it for years and have seen how their product team continues to improve it month after month.
ZBiotics · zbiotics.com · top 10k store
Been using ShipBob as our 3PL for almost a year now and they have been awesome! The app does an awesome job of keeping everything organized and easily viewable, and the team is always open to new suggestions. I look forward to continuing our growth with ShipBob!
Animalhouse Fitness · animalhousefitness.com · top 100k store
We've been using ShipBob as our USA 3PL for around 8 months and they've been awesome. Looking to expand into Canada using their services as well. Our customer success manager, Chetan has been invaluable. The app itself is very intuitive and if there is ever an issue, it's easy to get in touch with support to sort things out for you.
Shakti Mat USA · shaktimat.com · top 10k store
Shipbob is an incredible 3PL. They have helped us in many ways with scaling our business. They provide great insights, communication, and always hit their SLA's. I would recommend them to anyone looking to take their business to the next level.
MANSSION · manssion.com · top 100k store
Been using Shipbob for a long time already, glad to see they're offering a good solution on shopify rather than a third party.
yurtleapparel · unranked store
The app should pass through the fulfillment costs from the ShipBob dashboard. I should NOT have to download an additional app, that doesn't even work BTW, and then also pay an additional $20 to Shopify so that I can pass through the rates from you to the store. More importantly, it's better to tell customers about these issues during the sales cycle so they're not hearing about them on the go live meeting with your team... Support is also severely lacking... Go with someone else
Pass the Honey · freshhoneycomb.com · top 100k store
SHIPBOB Australia B2C Fulfilment ex Altona Warehouse - Absolute HORROR! We used shipbob for just under 6 months via WIX and Shopify Store. Originally attracted by what appears a solid and streamlined Tech Platform with experienced fulfilment providers for reasonable and transparent cost. Having experienced shipbob for months we offer our strong warning to store operators. Every Warehouse receiving order was either lost for 7 days and took a further 7-14 days until the stock was listed in inventory for dispatch. On one occasion the warehouse told the delivery contractor they will not accept anything via Shipbob which was the indication for us to make an urgent move. As to the actual picking and shipping of our orders their service appeared efficient and good (but our customers did not take kindly to excessive delays with receiving of good into the FC). We had countless email communication with the support team who seem to be the go-between melbourne warehouse and US operations team. Once they ran out of excuses they just started to ignore us which made it a nightmare for us as we had no information to give our customers. In general terms we would say Shipbob will be unlikely to survive in Australia and they present a real danger to any business that makes the mistake top rely on them. And in the end we lost many orders because of them and scored the anger of many customers whilst Shipbob did not feel the need to compensate us even with a dollar.
Robot World AU · unranked store
I used shipbob for 3 months. Worst experience ever, They could not handle simple requests, it took over a week to get any quality response back. They have not been fulfilling orders for 2 weeks for us but are still charging us for fulfilling those orders. You could not pay me enough to use them again. They are not a good partner for your store and not good at the one thing they are supposed to do.
Your Emf Shield · unranked store
What the hell is wrong with those people"? Is it a fulfillment center or just a warehouse to store some stuffs? Why can't they fulfill my unique order? I do want to get complaint from my first customer? Will you ask them what they are waiting for? I am paying my storage fee monthly! Why are they trying to screw me up at the very beginning?
galleries wilarix · unranked store
Shipbob has been our fulfillment partner since we started, and has been seamless to work with!! They continue to add value above and beyond their core features. We love them!
L'AMARUE · www.shoplamarue.com · outside the top 100k
I use ShipBob fulfillment in two stores. The system is intuitive and updated. No hidden fees. And they always introducing new centers.
Curves Grow · curvesgrow.com · outside the top 100k
I can't imagine doing business without ShipBob. I recommend them to everyone I meet in the eCommerce industry. The customer service is incredible, even though I rarely need it. I go weeks without even checking to see if everything is shipping properly as I've had so few issues. ShipBob is the best!
Hibernate Sleep Formula · hibernationlab.com · outside the top 100k
Ship Bob does a good job for us. The interface is pretty easy to use and they ship on time. I would recommend them
Vent Genius · unranked store
My orders are totally automatic. Everytime I get a new order on my Shopify website the order is automatically fulfilled. Customer service on ShipBob is solid too. I don't have to wade through the endless amounts of complex, confusing steps and flaky cryptic customer service like with Amazon! I'm so relieved I don't have to have store my products and ship them out manually. Plus, when I do get an order from a customer on Amazon FBM (fulfillment by merchant) I have ShipBob do the fulfillment as well. Your customer, most likely, wont receive your product as quickly as Amazon, but it's really nice having my products with ShipBob where I can easily access it and be able to have a ShipBob rep help with all things fulfillment.
Ungloo Store · ungloo.com · outside the top 100k
This has been a great integration with ShipBob. It was easy to onboard and integrate with our store for seamless shipping of our subscription boxes.
The Finer Things 1920 · thefinerthings1920.com · top 100k store
I love how simple the back-end reporting is. You can also watch your orders being picked, packed, and processed in real time. They are great at turning around orders in 1 day!
My Girl Wellness · www.mygirlwellness.com · outside the top 100k
Shipbob integrates well with Shopify. We've had very few issues. For the small issues we have had, Shipbob's customer support team has always been responsive and helpful. With Shipbob, we've been able to provide faster shipping to our customers.
Indigo Collagen · unranked store
Very supportive team! Taylor and Aaditya are very hands on and make themselves available for all of our questions. They are quick to resolve issues! definitely 5 stars!
SKINN · skinn.com · top 10k store
ShipBob has allowed us to have a fully automated fulfillment service. It has an easy to use interface and they have great customer support.
Carvin Audio · carvinaudio.com · top 100k store
Great service and people helped me setup my store and us fulfillment! Nicole and Aadi are very helpful and made the entire transition seemless!
RaveLight · www.theravelight.com · outside the top 100k
Shipbob does all our fulfillment for Shopify, Amazon, and Walmart stores, and they do a great job across all four warehouses we are using at Shopbob. Their customer service is pretty amazing too. One thing they can work on is the shipping rates - which I think can be more competitive.
Rovectin Skin Essentials · unranked store
We use Shipbob for our DTC channel and really like it! The real time shipping calculator integration with Shopify has been very helpful and allows us to provide true shipping costs to our customers. Shipbob support is great, they respond quickly and our account manager is AWESOME! Their dashboard is user friendly and they are always improving it which is much appreciated.
Food Huggers · foodhuggers.com · top 100k store
Shipbob has been a great partner since we joined them a year ago. They literally saved us from a disastrous situation with a different 3PL group (I won't name names, but "RH" should give you a hint). Their support is great and quick to respond. The rates are fair. I particularly enjoy the "all-in" pricing model. And their growing network of warehouse locations, especially internationally, is really helping us to seamlessly expand our overseas operations. I would give 4.5 stars if I could. My main criticism has to do with the Shopify integration, specifically the warehouse locations. Currently, the integration is set up where ShipBob acts as the fulfillment service and does not support multiple warehouse locations. So whether you have 1 Shipbob location, 4 Shipbob locations, or multiple locations between Shipbob and other providers (we sometimes ship from our headquarters, for example), Shopify groups it all into one and really limits what you can see and do in Shopify. I've been told this is being addressed, so really looking forward to seeing this improved.
AKILA · akila.la · top 10k store
Great order fulfillment center and friendly onboarding support. They do exactly what they say they do
www.kandymask.com · unranked store
Great company with great people! We have had a really positive experience so far and can confidently recommend ShipBob.
Mezcla | Plant Protein Bars · unranked store
Shipbob has been a great fulfillment partner as we grew our business by over 300% last year. They continued to work with us amidst our growth and worked hard to meet our demand. On the functional side, orders get synced from Shopify easily and it really runs itself after integration. My one caveat is live shipping costs from CartBob. Intuitive in some ways, but not smart enough to handle our specific needs. Overall, excellent domestic 3PL service with great customer service and a growing international presence.
The Adventure Challenge · www.theadventurechallenge.com · top 10k store
The ShipBob team works closely with us to ensure our inventory is managed efficiently and that our customers expectations are met.
Good Clean Love · goodcleanlove.com · top 10k store
The shipbob team works diligently and always have been a strong and important pillar of our supply chain.
Redge Fit · www.getredge.com · outside the top 100k
Big thanks to ShipBob especially the customer support we've received since launching on their platform. It's a vast improvement from our previous distributor. Highly recommend.
120/Life · www.120life.com · top 100k store
Shipbob is a great turn key solution when it comes to 3PL services. There is a reason they're rated as one of the best options in the country. Depending upon what you're managing there could be possible glitches here and there but their customer service is quick and attentive in solving any issues quickly. They're continuously adding new services to help with efficiency.
Rosebud Woman · rosewoman.com · top 100k store
We love ShipBob and the team they have working to send orders to our customers in a timely manner. Additionally, ShipBob provides a great dashboard to help us analyze data and track our costs.
African Ancestry · africanancestry.myshopify.com · outside the top 100k
Love shipbob! Best 3pl out there no doubt, very organized, user friendly and great support. I definitely recommend.
ShopMusicBox.com · shopmusicbox.com · outside the top 100k
We use ShipBob for order fulfillment. They are a self service fulfillment operation, so as long as you feel comfortable navigating these waters with minimal support, I'd recommend them. However, after you reach a certain volume and $$ threshold, you get dedicated support. We've found the dedicated support very helpful. They just started offering 2-day delivery in the lower 48 states, so that was a big plus. We were considering using Deliverrr for the 2-day option, but they started offering this option before we made the switch. Sometimes standard shipping options are extremely delayed or never show up, (they use UPS mail innovations or DHL surepost for their standard options) but this might also happen elsewhere. International service offerings exist for Canada UK and EU. We also sell in Canada with ShipBob. As of now, they only offer Canada Post for standard and FedEx for expedited shipping. Very expensive options. The app itself works properly for us, although it would be nice to have ShipBob update inventory within Shopify. Perhaps we just haven't found this functionality yet.
Benni · unranked store
Great app and team, issues are handled quickly to keep my business on track and profitable. Now I can scale to the moon!
TheGivenGet · thegivenget.com · outside the top 100k
Ship on was exactly what our business needed. We needed a reliable company that would handle everything for us. Once an order is placed, they pick, package and ship it our for us. It’s truly a one stop shop. The platform is pretty simple for beginners which was a plus for us. If we are ever unsure or have questions the chat button and FAQ resources are there. No matter how big our business grows we plan on continuing with their services simply because it takes the headache away and they get the job done!
Waisted · waisted-eg.com · outside the top 100k
Fast & Seamless integration. About as smooth as warehousing and e-commerce integration can get. Thanks folks.
The Helpful Monkey · unranked store
We have been using Shipbob for over 2 years and they seem to really want to compete in this space because I do see improvements into their system all the time. It's a very competitive space they are fully in and they are here to play which our business is grateful for!
SLIPLO · sliplo.shop · outside the top 100k
ShipBob is fantastic; their customer service is one of the best we have ever worked with. If an issue arises, I do not have to worry about follow-up; the ShipBob team is fast, courteous, and responsive. If you are not using ShipBob, you are missing out. Download and work with ShipBob today.
Vetz Petz Antinol US · unranked store
The app works smoothly. We've had some challenges working with their customer support but they are committed to making improvements. Overall good experience with Shipbob.
Elite HRV · store.elitehrv.com · outside the top 100k
App is easy to use and transparent. Once we got a dedicated support at Shipbob, service questions and issues became much easier to handle and investigate.
Lilac St. · lilacst.com · top 10k store
Highly recommend ShipBob for B2C orders. They make the process much easier, transparent, and with analytics! Their team is also passionate about making sure you get all the support you need via email, phone, and scheduled meetings. They're quickly expanding internationally too, so there's a lot of opportunity to grow with them. They're still building up their B2B services. If your products are not fragile or heavy and can be shipped on pallets for B2B with their shipping services, I still recommend them. Unfortunately for us, our products are fragile, heavy, and parcel only, and the B2B services wasn't a good match. We tried their service where we make our own labels for B2B orders too but it didn't work out. They're extremely good at making shipping labels for you though! Truly an automated system if you let them take over fulfilment for you.
Ferris Wheel Press · ferriswheelpress.com · top 10k store
Works well and accurate during our launches. Easy app to implement will continue using for our store.
ANDBOX · unranked store
A fulfillment service that meets the needs of our growing ecomm biz, continually expanding and improving which is great to see. Great customer service always!
Knowell - HelloEden · unranked store
I used this app to help fulfill customer orders and manage inventory replenishment, it is super easy to use and make our CS team job a lot easier. I don't have any complains so far and would recommend the APP to whoever is struggling with customer order fulfillment or wanted to improve customer satisfaction. The support team is super strong behind this app and you can get timely response when needed, the most important thing is the multiple fulfillment locations can help reduce the shipping lead time and save freight cost. The ease of the transfer inventory between locations is another important feature that I'd like to mention as well.
Grobo · unranked store
All orders are shipped within 24 hours. Real time inventory tracking helps plan reorder dates. Labels are very competitive. Orders lost in transit get compensated at the retail price. Support tickets get answered within 1-2 working hours. Easy self-service integration and fulfilment discounts at high sales volumes.
Derma Roller System · unranked store
Works well. Haven't had any problems linking our Shopify store. I'm happy that they introduced an optional delay so we can run a one click upsell app.
Balance ONE · balanceone.com · top 100k store
It works perfectly and help us to concentrate on sales and marketing I highly recommend Shipbob for your fulfillment partner. Thanks Shipbob!
COSRX Official · www.cosrx.com · top 10k store
Shipbob are great. The process and team are super. Hugely recommended. Using Shipbob has given me back hours daily and huge peace of mind.
Incredible Socks · myincrediblesocks.com · outside the top 100k
I must say that I had my doubts, but I was pleasantly surprised to see how efficient this integration is! No problem to report so far, I am very satisfied.
TheAmazingBlanket · unranked store
SHIPBOB STOLE $1000 FROM ME AND ISN'T GIVING IT BACK. PLEASE HELP THIS IS THE WORST COMPANY I'VE EVER WORKED WITH. UPDATE: I HAVE HAD THREE TERRIBLE EXPERIENCES WITH THIS COMPANY: 1. This company shipped out close to 40 of my orders that had been fulfilled from MONTHS ago in my Shopify. Even though I made sure automatic fulfillment wasn't on, this company took data from all my orders without marking them as complete and sent 40 customers duplicate orders 4 months later. They didn't reply to my 50 emails and several calls and at the end told me they would only give me half of the shipping costs of the wrongly sent out orders as CREDIT back to my shipbob account. They aren't even letting me move my inventory out of there after this huge error without paying 0.25c per item I have there (I have thousands). I'm so upset about this and at the TERRIBLE customer service I've received. This is a PSA to never use this service. 2. They charged me $775 USD in fees because their system messed up my inventory receiving order, which was arranged by their own support member. Then they wired it back to me and took over a month to give me my money back even though I was charged immediately (Still waiting). 3. I became so fed up with this company that I moved my inventory back to Canada. They sent my international freight from the US to Canada and didn't attach a commercial invoice (a VERY BASIC SHIPPING RULE). I had to chase them down for days and after a week of the stuff sitting at the border, they said this was a huge error on our part and I had to go through a third party broker (AND PAY EXTRA) to have my stuff cleared. ABSOLUTE GARBAGE COMPANY. I am actively working on deterring businesses from working with them. DON'T DO IT. Use Shiphero or Shipstation.
Triviso Collection · unranked store
After several years we are ending our relationship with Shipbob. They have overcharged us multiple times to the tune of thousands of dollars. Most recently, we submitted a work order to remove our few remaining items so we could close out our account. After paying for that work order, they "found" two cases of our most popular product of which we'd been sold out of for months. We relisted the item on our website and sold all but two units just in case there were any lost/damaged orders. We then submitted a disposal request for the warehouse to dispose of the two remaining 3.4 fl oz tubes of moisturizer so we could close our account. This should only cost a few dollars. Instead, Shipbob charged us $500 to dispose of two skincare products that fit in the palm of your hand. We raised the issue with Shipbob and weeks later we are still awaiting the refund...
stubble + 'stache · www.stubbleandstache.com · top 100k store
Very easy to install and integrate my inventory. Orders are fulfilled very quickly and my clients get their tracking number once the order is processed.
Juvenia Dogs USA · unranked store
I used this app to integrate our Shopify store with our Shipbob account to automise orders fulfillment. It works perfect!
Villa Cotton · villacotton.com · outside the top 100k
Integration with Shopify is perfect. We've tried other companies and they are not even close of having such an easy and complete platform like Shipbob. It's been a little over 1 year that we've been working together and they definitely improved a lot their services. Plus their customer service is impeccable, which makes a huge difference. Thanks!
Lumma Cups Europe · unranked store
I've been trying for 3 days to get help because the app isn't functioning with my shopify store. Have a wonderful customer service rep from shopify that helped me as much as he was able to and then opened a ticket for a tech from shipbob to help from their end, but after 3 days we still have yet to receive help from anyone on the shipbob end. As you can imagine this is keeping me from running my store. Very disappointed in how long it's taking someone to respond and help me with my issue. UPDATE: You replied on a Friday and your customer service reps are not available to help over the weekend so as you'll see I did reply back to the email but there was no one in your office to help me. The 3 days that I didn't receive a response were business days and not over the weekend. So if someone could please respond back to me because I've already answered that email, thank you. Unfortunately I'm out of the country at the moment so unless I can call your offices via WhatsApp we'll have to continue via email or chat, thank you.
Savagezilla Shop · unranked store
The API works great, would like to have the weight of the shipment (actual vs dim), actual inventory. Also it would be nice if you when split a shipment that it updated both tracking numbers. Overall Shipbob is amazing, the above comments are all growing pains and I am guessing will be sorted out over time. Shipbob can handle the easiest to the most complex shipping issues!! Try them you will not be disappointed.
EquiLife · equi.life · top 10k store
Works great. Self-serve platforms are the standard for modern 3PLs and ShipBob is at the top. They've scaled seamlessly with our volumes, that have grown significantly over the last 3 years.
Hero Cosmetics · www.herocosmetics.us · top 10k store
We've been working with Shipbob since 2018 and there are several reasons why Shipbob has been the perfect partner. First of all, speed to scale with us, pick-pack and ship with a business growing 1200% in a couple of weeks. Second of all, the locations across the US. We sells flammable goods that need to be shipped via ground, so Shipbob has been a great ally as they have 3pls all over the US facilitating 2-3 day delivery time for any customer in the US. Specially when weather challenges happen, being able to have different 3pls to ship from, allows you to ensure you seamless supply chain. Also their advanced software help us to quickly understand shipping costs and how to improve shipping times and costs by being closer to where your customer.
Touchland · touchland.com · top 10k store
We've been using Shipbob for a year now and the service has been excellent, the automation flawless and the integration scaled with our needs. We're very pleased to work with Shipbob and they've kept up with us every step of the way as we've scaled our store, order volume and inventory variety.
New Mindset, Who Dis? · newmindsetwhodis.com · outside the top 100k
ShipBob is the best for 3rd party direct to consumer fulfillment. I've used them since our business's inception last year and they've always been eager to help us succeed. Their app is intuitive and user friendly and they've got all the options you'll ever need. They're growing fast too! Soon to have multiple centers in Europe!
Hustle Drops · unranked store
Great design and intuitive interface. App installed easily and account setup was very quick. Rates look good as well.
Resurrection in Faith · unranked store
I am very glad my company is able to utilize Shipbob's dashboard in a clean, easy-to-use app. This makes work much easier for our employees when traveling or out of the office!
PLB Sports and Entertainment · unranked store
This is a lot more than an app! Automates your whole fulfillment. Everyone at the company is super friendly, their software it's easy to use and their prices are great. I really recommend them. They also just raised a bunch of money so things should get even better!
WomanOcean · unranked store
This app is really very good in as much as they have chosen to scan and crosslink. Some missing information would be very helpful in feeding back from this API actual cost of shipping, the weight of the shipment (actual vs dim), actual inventory.
GrillBlazer · grillblazer.com · top 100k store
We really enjoy working with the ShipBob dashboard on a daily basis. For our customer service team, it's a simple way to keep track of the stage of every package (from picking, to shipping, to delivery), and to provide these details to our customers when necessary. ShipBob has also made it super simple for us to be able to file claims with carriers when we've had issues with them, and we love their carriers estimated shipping time tool (especially during peak time season). Their dashboard is easy to understand and makes changes and edits to orders simple. We've also loved working with their team, both with our team lead as well as with every customer service rep we've spoken to on the phone. Through their dashboard and analytics, we've also been able to analyze our inventory and distribution of it to our different warehouses. Overall, would highly recommend.
The Skin Deep USA · unranked store
LOVE ShipBob. We work on the ShipBob dashboard daily, and wouldn't change a thing. Everything from fulfillment to delivery is a breeze!
Bloom Nutrition · bloomnu.com · top 100k store
Great fulfillment and customer service! ShipBob is always improving the experience and looking for ways to help their clients.
Clean Mama · shop.cleanmama.com · outside the top 100k
It is super easy to use. Also, it has great coverage across. Great customer support. Good service provider
1Balance Inc · unranked store
We have been using ShipBob for more than 1 year now and we are absolutely happy with their services. The dashboard is easy to use, everything automated so you can do other work while they are taking care of our order's fulfillment, and moreover, their support is just amazing! They are very responsive and resolve the problems as soon as you request. Their pricing is decent and it is so easy to use. I am not a tech person at all, and if I can use it, everyone can use it :) I highly recommend ShipBob!
SIMFORT ONLINE STORE · simfort.co · outside the top 100k
Technology-wise Shipbob is top notch. The software and integration does exactly what its designed to do and their analytics give you a different view of your customer base demographically.
Chilau Seafood & Pepper Sauce · unranked store
I'm very happy with the Service ShipBob is providing. Very fast shipping times for a good price! The support is also great.
Treehuggers Bracelets · unranked store
We've used ShipBob ever since we launched 3 years ago and we couldn't be happier with our partnership. Their analytics dashboard is fascinating and user-friendly to pull data, track shipments, and track inventory. Our products have shipped to over 40 countries and ShipBob has had no issue. ShipBob is not just a 3PL, they are a true partner. They also do a good job of seeing areas of improvement for my company. They’ve introduced me to 4–5 companies that they think could be beneficial in specific areas, such as marketing or online reviews. You can’t really put a price on people I never would’ve met if it weren’t for having a good partnership with ShipBob. ShipBob does a good job of treating every brand they work with as a brand of their own. They’re like a large portfolio overseeing the development of different brands, and you can tell that they’re people you can trust. They’re not just throwing my products in poly mailers and sending them out; they’re a much more in-depth company.
Brummell · www.brummellco.com · outside the top 100k
We use their services since we started and overall we won't be able to do what we are doing as efficiently as possible if not for Shipbob. Highly recommend.
Global Belly · globalbelly.com · outside the top 100k
Using ShipBob for almost two years now. Seamless Shopify integration. Orders go directly to the ShipBob dashboard and are marked 'fulfilled' in Shopify once they're ready. We will keep working with ShipBob. They keep improving to continuously get even better. Really recommend using ShipBob.
Jimmy Joy USA · us.jimmyjoy.com · outside the top 100k
We have used Shipbob for the past 4 months after migrating from a more antiquated fulfillment organization. We evaluated 5 fulfillment organizations prior to choosing Shipbob. There are 3 major reasons we chose Shipbob. First, Shipbob gave us the ability to analyze how to distribute our product across multiple warehouses in different parts of the US. Currently, we use 2 locations and are debating with Shipbob about moving our products into a 3rd location. The primary advantage of multiple locations has been reduced shipping cost, however with the winter storms and COVID we have also been able to fulfill out of an alternative location when one of the locations has been offline. This process has been automated and seamless which has saved us from a major customer satisfaction issue. The second reason we chose Shipbob is that they are truly partnering with us. They have made recommendations (location, box size, etc..) to help us reduce costs. Their pricing transparency and reporting is excellent and has helped us close our monthly reporting days earlier than with our prior fulfillment vendor. Lastly, we chose Shipbob because of its ease of integration and Dashboard. Everything from setting it up to running your shipping, changing addresses, chasing down customer sat issues etc... is available to us in an easy to use, intuitive, user friendly dashboard. Ultimately, we are very pleased with our decision to partner with Shipbob.
Skinesa · www.skinesa.com · top 100k store
This is super easy and the customer service has been fantastic. We've been a long time customer of Shipbob and despite growing very fast they've kept up extremely well and have been great to work with.
Mike's Hot Honey · mikeshothoney.com · top 10k store
ShipBob is the 3rd fulfillment partner that we've migrated to in 4 years of growing our operations. Compared to what we've used in the past (plus about half a dozen options we only reviewed, but never used), they're really putting the users first. They're not just a logistics/freight company offering ecom fulfillment - they really give us the tools and options we need for our business. Whether it's inventory insights, custom packaging and marketing inserts, analytics and exports, or helping us optimize our pricing by figuring out which of their warehouses to use, it's really, really nice to have a fulfillment partner like ShipBob on our side.
Complement · lovecomplement.com · top 10k store
The integration works smoothly & whenever we've needed customer service, Shipbob has been speedy in responding.
Barefoot Scientist · barefootscientist.com · top 100k store
ShipBob and Shopify work together seamlessly. There are no issues with the integration and I highly recommend the application.
The Alinea Group · unranked store
Shipbob was a game changer for us, have the usual challenges and occasional mistakes like any 3PL provider but we’ve had fantastic customer service, rapid resolution times and crucially the ability for us to scale our business quickly.
Facecoverus · unranked store
ShipBob's app integrates very well with Shopify and allows our order flow to automatically (*there is a slight sync delay*) appear in ShipBob's order management software. From there, the orders are picked, packed and shipped. This automated integration is key to any small business that needs their 3PL to do the heavy lifting! ShipBob is a massive player in the 3PL space and you should definitely give them a look to see if they can satisfy your needs and the needs of your customer.
Megababe · megababebeauty.com · top 10k store
As far as 3pls go, Shipbob is the best I've worked with! In my personal opinion, more than cheap shipping rates and automatic fulfillment, having insight into exactly what's happening at the warehouse level is my top priority. Shipbob makes this possible with their software-- absolutely unparalleled. It provides full transparency into each stage of the pick & pack process and when there are issues (impossible to avoid in logistics), our Merchant Success Manager is just an email, phone call, or text away as well as support which is pretty responsive to my requests. I'm physically 10 timezones removed from where we ship from so that's super helpful. Shipbob's claim/reimbursement policy for lost or damages parcels is super fair, whereas other 3PLs I've worked with can leave you with huge bills, missing stock, and no way to find out why or where your products are. I love shipbob!
Karst · www.karstshower.com · outside the top 100k
ShipBob has completely transformed our business. We've grown drastically over the last few years and that would not have been possible without ShipBob. Our customer experience is up, shipping timelines are quick, and the seamless syncing between ShipBob and Shopify keeps everything running efficiently.
Kenny Flowers · www.kennyflowers.com · top 100k store
Really simple to use and navigate around. Quick and responsive, an easy way to see a summary of your business and key action areas
CURLSMITH USA · unranked store
This app integrates seamlessly with our Shopify fulfillment setup. Works perfectly. Set it and forget it.
Wüfers · unranked store
The Shipbob app and warehouses have made our lives so much easier. The seem less integration allows us to focus on growing our business. The ability to use all their warehouse across the world allows us to provide 2-day shipping!!!
BAKBLADE Grooming Co. · unranked store
The integration with Shopify works great and Shipbob's technology and fulfillment network have allowed us to reduce costs and get our products to our customers quicker. Also, their analytics dashboard allows us to have all the data we need to run our business more efficiently. Highly recommended!
Open Water · drinkopenwater.com · top 10k store