ShipTection · Store management
Every review we hold for ShipTection, quoted in full, with the store that wrote it.
Bigger stores rate ShipTection at least as well as the crowd does. The store behind each review is the part the App Store never shows.
43 reviews pulled · 43 long enough to quote · 2021-07-12 to 2026-07-06
Every review we hold, newest first
System works well with the Shopify integration. We have not needed to file a claim yet (thankfully), but I'm sure that will go smoothly as well. Thanks, guys.
The Tuner Store · tunerstore.com · outside the top 100k
We've been using ShipTection shipping insurance for our small business, and we couldn't be happier with the service. The claims process has been straightforward, customer support has been responsive, and it provides both us and our customers with peace of mind when packages are lost, stolen, or damaged in transit. Having ShipTection available at checkout has been a great addition to our business, and we've had a positive experience whenever we've needed assistance. We appreciate how easy they make the process and have no complaints at all. We highly recommend ShipTection to other businesses looking for reliable shipping protection! – Kaotic Kreations LLC
Kaotic Kreations · buykaotic.com · outside the top 100k
I first want to address the negative review I see right below mine-, and it's talking about the 98 cent orders. I had that exact same thing happen months ago, before even hearing about ShipTection, much less having it installed. That has nothing to do with ShipTection, although it is a major, super annoying problem. We ended up having our CC processing shut down for three days, had to switch merchant providers, and it was an all-around very expensive, several thousand dollars nightmare- but I want to reiterate that has nothing to do with ShipTection and could happen with any shipping insurance or site with low priced items. What we've done to solve that problem, or at least hopefully prevented, is set a minimum cart value @ $20 at the merchant credit card processing level. That stopped all those 98 cent orders from happening, as it declines the transaction before the card is even attempted to be run. I feel like this is something Shopify should get ahead of. Now on to my review. We've been using ShipTection for the past three weeks, so I can't comment fully on the entire cycle; however, my experience thus far has been superior to the other shipping insurance company that starts with R and ends in out. We received a cold email, and I had been looking at my billing statements recently from Route and had been quite disappointed with their increases in fees as well as decreases in payouts. Lastly, just a lot of friction with the whole claims process. Again, only using it for three weeks, but ShipTection seems to be better across every single front. There are longer shipping windows, there are more options to adjust, refine, customize and, of course, sharing the revenue is a big plus. It's also nice being able to quickly get a hold of Will or Isaac with any issues. Throughout this entire process, they've been waiting on me more than I've waited on them for nearly anything. They had us up and running in a matter of minutes after getting everything signed and completed.
All Purpose Creams · www.allpurposecreams.com · outside the top 100k
Full Disclosure: We migrated from Route to ShipTection and quickly discovered the Route rev share math wasn't "mathing" in our favor at all, but more importantly, NOT IN THE CUSTOMERS FAVOR. We ran A/B cost analysis and Route was charging our client's 2x what Shiptection would be. I (boss) made a decision to changeover just for our customers benefit but there were several other small issues we had with route that added up, like never being able to see where we were at on our rev share. Seeing what's going on inside shopify DB is way smoother, getting paid out immediately on our end on each order is awesome. Our plan is to take the rev share funds and move them into our Shipstation balance so some of our shipping costs are covered by Shiptection, we think that's pretty neat concept.
FI Performance · fiperformance.com · top 100k store
Very easy to work with, great product and great team. Highly recommended.
Ozlighting · www.ozlighting.com.au · outside the top 100k
Shiptection is filling in all the gaps that our previous order insurance app had. Flexible aesthetics and function, responsive customer service and tech support and a clear and fair income split. We have not had to deal with any claims yet, so I can't speak to that portion of their services yet.
Osei – Duro · unranked store
We've had a seamless experience with ShipTection from day one. The integration was smooth, and we’ve had zero issues since implementing it. Their customer service team has been consistently responsive, helpful, and genuinely invested in our success. It's reassuring to know our customers have added protection, and the added revenue share is a nice bonus. Highly recommend ShipTection to any merchant looking for a reliable shipping protection solution.
JaxKelly · jaxkelly.com · top 100k store
Very cost-effective, shares sales, and has excellent customer service for our buyers and excellent support for our team. Very happy we made the switch from Route!
Misty Mountain Gaming · mistymountaingaming.com · top 10k store
I have been using ShipTection for a couple of months without any issues. They have a good revenue share and we do have some people add it to their purchase, so it is a add value to those customers. I looked at a couple of their competitors, but they wanted a much higher portion of the sale. We have never had a claim on a delivery. It is a win/win for a bit more revenue.
Heavyglare Eyewear · heavyglare.com · top 100k store
We get way too many fraudulent orders with this app, even after uninstalling it! orders come in for $.98 with ONLY shiptection on it (no product)- this app is a target for fraud as people are checking to verify if stolen cards work by only buying the shiptection. We get several bogus orders a day when before it was probably 1 every couple months - there is nothing in the app that stops people from just buying shiptection, if you add a product and shiptection you can remove the product and shiptection stays- this is likely how they are adding only shiptection.
MAVEN PERFORMANCE PRODUCTS · mavenspeed.com · top 100k store
We have been very pleased with ShipTection. We love the ease of use both for us as a merchant and for our valued customers. Will and Isaac are very responsive, knowledgeable and are very open to continue to add more benefits and features to ShipTection. We are delighted to have ShipTection as our Shipping Insurance Partner. Highly Recommended. Sam @ Fun Foods Canada https://funfoods.ca
Fun Foods Canada · funfoods.ca · top 100k store
Sadly have come back to change my review to 1 star. Shiptection put on a very false front making you think they actually offer what they are advertising but after using them for a prolonged period we have found they are just another typical insurer who only has their interest at heart, not the customers. We have had constant glitches with the app when it was turned on to automatic, which heavily impacted our conversion rate. We chose to remove it from the site and move to manual adding, this is when everything came unstuck. At the point we weren’t insuring every order the claim rejection began, then they sneakily tried to turn our insurance on the auto add which meant we were paying insurance on all orders without consenting to it. When I addressed this our manual function stopped working, so we emailed asking them to add the insurance for us. Without explanation they contacted us telling we are no longer insurable - we have had extremely minimal claims and the last few were all rejected. Apparently if they can’t take advantage of you and force you to pay insurance on every order, whether it’s needed or not, it’s not beneficial to insure you. Your options are - have insurance on your website and have a glitchy site that affects conversion, or ask for manual B2B insurance and be rejected for your claims because you aren’t paying them enough. 100% steer clear!
Willow and Beech · www.willowandbeech.com.au · outside the top 100k
didn't find this app working at all
Musician's Tees · unranked store
After working with other shipping insurance providers we are happy to be working with ShipTection. They have some of the best customer service we have found in our 15 years of e-commerce. Will went above and beyond to ensure the app is integrated with our sites and performing optimally. We highly recommend ShipTection.
Serious Steel Fitness · www.serioussteel.com · top 100k store
ShipTection is awesome! This is a great option for customers. The customers file claims with ShipTection which gives us more time for other day to day matters. Integration and customer service are great. I highly recommend anyone looking to offer shipping protection to use them!
RV6 Performance · rv6-p.com · top 100k store
What a pleasure to deal with! The process has been seamless since we began and the customer service is incredible! We'v tried 3 insurance companies in 3 years and this is by far the best. Don't hesitate!
Trust Fund Beauty · trustfundbeauty.com · outside the top 100k
Great experience! Love the team behind ShipTection!! It has helped our customers and business a lot in the first few months of using ShipTection!
Willow Boutique · willowboutique.com · top 100k store
This app is the absolute BEST. Payment for claims are ultra fast ( a couple days) and painless. This beats filing a claim with the shipping carriers whom you never hear back from. Highly recommend for any online business!
GARÇON · garconofficial.com · top 100k store
The ShipTection Team has been absolutely wonderful in handling our app integration with very quick support! Would recommend!
Made and Co Designs · madeandcodesigns.com · outside the top 100k
Very Professional and really quick in responding and handling our requests. We are very happy to work with them!
Freddy USA · freddystore.com · top 100k store
Hands down best shipping insurance app! The revenue share has others in the market beat and the ease of which claims are processed is superb. I've had this on our store for months and has been working flawlessly. Their team answers questions quickly and helps with integration and setup. Overall, I can highly recommend it!
STEEL HORSE LEATHER · steelhorseleather.com · top 100k store
We have had a great experience with Shiptection. The customer service is top notch and helped us save revenue over time. Much better experience than our attempt at other solutions!
Magic Beans · unranked store
ShipTection has been great! Customer service has been very quick to respond to any questions or situations that we run into, although we haven't had many problems at all! Happy to suggest them to others looking for a shipping protection option.
One Loved Babe · www.onelovedbabe.com · top 100k store
Ameriflex loves the Shiptection app and platform!! Hands down the best solution in the industry. We have tried the other "big" names out there, and the customer service, rates, and over all experience is hands down the best!! A++
AmeriFLEX™ USA · ameriflexusa.com · outside the top 100k
We've used a different insurance solution previously, and have found Shiptection to be a more personal, efficient and productive service. They are quick to resolve any issue in a manner most agreeable with the customer. Integration is seamless and effortless. Highly recommend.
Zeds Dead Official Shop · shop.zedsdead.net · outside the top 100k
Great app, great support and great concept. From downloading the app to getting it running the way that I wanted on my webstore the team at ShipTection has been excellent. I would 100% recommend this app to anyone that I know, and I've already recommended it to one store. Hopefully they will take advantage of this great app.
New Provisions Racing · www.newprovisionsracing.com · top 100k store
Will and his team have been really wonderful. They helped us set up Shiptection on our store. They were patient and answered all of our questions before we added the app and switching from Route. They're very quick to respond and they've resolved all of our claims so far. Super easy to use. Their customer support is impeccable. I trust Will and his team. I highly recommend this app!
C-IN2 New York · www.c-in2.com · top 100k store
We are currently using Shiptection to cover lost bags. The customer service has been awesome! They email back right away and we've loved working with them. If you're looking for a better alternative to Route, this is it!
OTG|247 · otg247.com · outside the top 100k
The customer service team for this app is simply excellent. And that's one of the main reasons we chose to go with them. Well, and of course the fact they are a great upsell for our customers!
Off Road Tents · offroadtents.com · top 10k store
Amazing shipping protection. Very easy to communicate with and most importantly, we no longer have to pay out of pocket for all of our replacements due to shipping damages, lost/or stolen packages. They work directly with you to make sure the process is as easy as possible.
Koala Puffs Official Website · www.koalapuffs.com · outside the top 100k
From set up to integration to customers filing claims - this has been seamless. No problems with customers coming back to me saying that their claim wasn't completed. They created a confirmation saying that people are liable for their boxes if they choose NOT to get insurance, so most customers keep it. Been awesome to have in my store to take care of any issues!
LuvNailz · luvnailz.com · top 100k store
Seamless integrations, with expedited claims processing way better and faster then other large provider with no stress of massive group payments being taken out and non scheduled times great billing great company love having them protect our customers shipments and our customers think the same
Do it yourself Transfers · diy-transfers.com · outside the top 100k
We are extremely happy with ShipTection. Haven't had any issues at all and the customer service is excellent.
Cubic Mini Wood Stoves · cubicminiwoodstoves.com · top 100k store
We are extremely happy with ShipTection. Haven't had any issues at all and the customer service is excellent.
Dangkeebs · dangkeebs.com · top 100k store
So far we are very happy with ShipTection. Everything has been great, customer service, support and communication. Really happy to work with Will and the team rather than some of the more corporate type alternatives. Highly recommend ShipTection.
Starseed Designs Inc. · www.daniellenoel.art · outside the top 100k
We recently switched to Shiptection from Route. I will say we're very happy with how things worked out and the support that we're getting from them. They're 100% legit!
MacHollywood | Your Premier Technology Partner · unranked store
Shiptection is amazing! we have integrated them on Total Ink Solutions.com and they rates are much better then the competitors, plus they have gone out of their way to assist with integration and customizations. We look forward to a long relationship with this company.
Total Ink Solutions · totalink.com · top 100k store
ShipTection has been working really great for us after switching over to it from Route. We were having plenty of problems with Route in regards to denied claims or being too late to submit a claim due to the tight time windows for submission. We really got killed by international shipments, as those typically take longer to deliver, and a 30-day window is not enough. The claims window for ShipTection is much better, and the claims submission process is much smoother as well. For any claim, the ShipTection team handles all the work with helping my customers through the process and setting up a refund or replacement shipment. They are backed by InsureShip, and it's been solid so far. We ran into a couple of bugs during the setup process of the app, but their developer worked with us to iron things out, and things have been working well ever since. So if you're tired of Route, you can't go wrong with ShipTection.
Keebio · keeb.io · top 10k store
The ShipTection team is excellent! We had a few hiccups with the initial install, however they were very responsive and resolved all issues quickly. Filing claims is easy for our team as well as our customers. Definitely worth the switch from Route.
doraihome · unranked store
We switched from Route to Shiptection and so far we've been really pleased with the service. They made setup super easy, we love how you can customize the branding of the shipping insurance plan, and the profit sharing model makes it a no brainer. Really happy we made the switch.
Kurly Klips · unranked store
Guessing they have a small team, but once they got it up and running it works as intended. There still some bugs that can be fixed to improve it and as such the conversion isn't as good as the other ones, but I believe they'll be able to do that soon. It's a bit pricey, but there's a free version as well where they take a percentage instead.
The MeatStick · themeatstick.com · top 10k store
After being screwed over by Route for too long - we were thrilled to find Shiptection as an option. Set up is quick and easy - and a member of their team can handle it for you if you aren't very technical. Adding this has increased both our AOV and Net margin and is a must for anyone selling a physical product.
BloomingTables · unranked store
We have used other shipment protection products/services in the past and were consistently frustrated with spending so much every month (a majority of the revenue from the offering for sure), just to have those services reject customers' claims unless they fit a very specific window of criteria - causing us take care of the customer ourselves anyway. They would even go so far as to tell us the customers were their customers, not ours. This led us to start considering (and even started) developing our own app to offer our own branded-protection offering ourselves. Thankfully, we were connected with ShipTection at the very early stages of our development and found they had come up with an app that does the very same functions we were wanting to create! They did the work for us!! Thank goodness! ShipTection does everything we had already decided we wanted in our app! And instead of taking a percentage of sales, it's all for just the (VERY LOW) monthly fee! Amazing!! We now offer our shipment protection with our own branding (no mention or call-outs to ShipTection anywhere), our own pricing structure, the ability to have the offering toggled on our off automatically... EVERYTHING we had already decided to build into our own product! This has been a slam-dunk win-win-win for us. ShipTection wins with a VERY happy customer. Our customers win, being able to pay pennies on the dollar for extra assurance they will receive their product after it leaves our hands. We win by retaining 99.9% of the revenue generated buy our own shipment protection offering!
Bailey's Blossoms · www.baileysblossoms.com · top 100k store