Shopdigits ‑ AI Phone Agent

Every review carries the store that wrote it and how big that store is, and 4 of them are complaints you can read in full.

• 5★2026-08-19

  An app that does what it needs to do! I can't attest to the texting feature, as I never used it, but calls are relatively clear and loud enough to hear. Where this app really shines is the customer service. They respond quickly and do everything in their power to help you out. I had an issue where our number kept giving a busy signal and they responded within 5 minutes of me inquiring about it and got it fixed in less than half an hour. Really great people and if you need a new feature or anything like that, they're super happy to accommodate and try new things.

  AXEL OFF ROAD · top 100k store

  Link to this reviewVerify at sourcewww.axeloffroad.com

• 1★2026-06-05

  I installed this app but never subscribed to any monthly plan. I uninstalled it, yet I was still charged $20 for a monthly subscription. I also cannot find a clear way to cancel or remove the charge. This feels misleading and very frustrating. Please refund the charge and make the cancellation process clear.

  Jamari Beauty · outside the top 100k

  Link to this reviewVerify at sourcejamaribeauty.com

• 1★2026-05-03

  It claims an AI agent handles calls 24/7 with FAQs. However , there is no specific settings in the app to set up the AI agent.

  Cusari · unranked store

  Link to this reviewVerify at source

• 5★2025-08-13

  I needed to port my phone number over from Wix, which was not a simple undertaking, but Shopdigits was helpful and supportive during this process. They spelled out the steps and timeline, and it was exactly as they described. I now have my phone number with Shopdigits on Shopify and am very happy.

  ArithmeType · outside the top 100k

  Link to this reviewVerify at sourcewww.arithmetype.com

• 1★2025-08-13

  0 stars!!! Upon install of the app, text does not go through at all to anyone. tried testing several people without the txt being delivered. emailed support 10 days ago without a response. DO NOT USE THIS APP!

  The Coffee Guy · outside the top 100k

  Link to this reviewVerify at sourcethecoffeeguyservice.com

• 4★2024-02-29

  I was having high hope about this app but somehow I can hear the person that I call but they cannot hear me. Same when they call me I cannot hear them. I emailed three times but only with one reply asking what version of the app I was using and it the app I just install from the app store. Please look into this because I have to change the phone number. Thank you. I am updating the review as finally Shopdigits reached out and said they are just a small company and was under attack in past few days to fix the debug and yesterday 2/28/2024 they fixed the audio issue I have experienced and said will work on the keypad feature soon. As long as communication line between merchant and app is open then it is good, I am small business too so I do not want to let a mistake of oversight that they did to harm their business nor mine. Since problem is fixed and they seem honest "right now" that I am changing my rating. Thank you.

  Jaliny · unranked store

  Link to this reviewVerify at source

• 1★2023-02-12

  Dont like it. Cause you cannot unsubscribe from trial and they still charge you money. You've to write to shopify support and ask for assistance. waste time. This is not good at all.

  Zimurg · unranked store

  Link to this reviewVerify at source

• 5★2022-09-10

  I'm surprise to see a low amount of review on this app since is an amazing app to use I been using this service app for almost a year and never had a problem with the service. I definitely recommend this app specially if you looking to have a business phone number different than your personal number.

  Velin Fashion · unranked store

  Link to this reviewVerify at source

• 5★2021-08-11

  Excellent customer service that is very responsive to questions. App is easy to use and works as expected. Very nice feature that allows you to see customer order history when they call. Would highly recommend this app.

  Steel Fox Designs · outside the top 100k

  Link to this reviewVerify at sourcewww.steelfoxdesigns.com

• 5★2021-07-17

  This is a really useful app! It worked perfectly well and the customer service was helpful and willing to go above and beyond. I highly recommend this calling app.

  MelaninBabesApparel · unranked store

  Link to this reviewVerify at source

Read all 12 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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