Shopify Fulfillment Network · Orders and shipping
Every review we hold for Shopify Fulfillment Network, quoted in full, with the store that wrote it.
Bigger stores rate Shopify Fulfillment Network at least as well as the crowd does. The store behind each review is the part the App Store never shows.
21 reviews pulled · 21 long enough to quote · 2022-10-04 to 2023-09-05
Every review we hold, newest first
Straight Trash. I only had 250 units delivered, and after 2 weeks of receiving, none are available for shipping and 4 units are processed. Failing to clarify this timeline might be our fault, what isn't... I was told a feature, vital to us doing business and being able to perform Post Purchase Upsells, would be an option prior to having our inventory ready to ship. I inquired to activate that option --> "we do not plan on releasing that feature any longer for the foreseeable future" Another option we were told would be available to properly pack our products, we inquired about after that --> "we do not plan on releasing that feature any longer for the foreseeable future" On top of that, communication takes 12-36 hours to get responses. Where is my inventory actually located? Your guess reading this is as good as mine, because I can't get answers. Run away. Update 9/5/2023 Just a little further insight, as we are continuing to work with SFN as we motion into a new 3PL... Still do not recommend anyone hop on board with SFN. 3 months ago, our manufacturer sent a package to the warehouse on accident. It was supposed to go to our office in NY. It was nice that SFN reached out and alerted us to the situation. We promptly provided an address and were told it would ship out shortly. Over the course of 3 months we regularly checked in and asked what the heck is going on. We were led on over and over regarding the package, even being given a USPS tracking number at some point. That tracking never became active, and after 3 months we finally are told they can't find the package and its lost. Oh you don't say? Something laying around in your warehouse for 3 months went missing? Crazy... This is an awful service, don't get involved.
HEALiX Infrared · www.healixinfrared.com · outside the top 100k
DO NOT USE WHATSOEVER. MY STOCK HAS BEEN LOST IN THEIR WAREHOUSE FOR MORE THAN 4 MONTHS AND THEY WON'T REFUND ME AND I CANT EVEN GET IT BACK. CUSTOMER SUPPORT REPLIES ONCE EVERY 2-3 WEEKS IF YOU'RE LUCKY DO NOT USE UNDER ANY CIRCUMSTANCE!
Ranaia · unranked store
This is the worst experience we ever had with a 3PL. Initially, we were excited to work with SFN has a business partner for our logistics needs. What a total disappointment. Be aware, unlike other 3PL's SFN does not allow for the client to communicate with the warehouse. We reached out to support with no help, customer service is poor and take weeks to respond or worst of all not responding to our concerns. No phone number, no account management - nothing! The price that is quoted on the calculator provided on Shopify's own website is not the actual price that you will be paying for once the item arrives. This has tremendously effected our business. We were using a previous 3PL and it was great, prices were as advertised and we were able to get a hold of them. SFN does not even provide the client with an image of the product once it arrives, with the weight and specs for transparency. We read all the above reviews and everyone is having the same issues. We can't even resolve this issue by moving our products out of SFN because it's a mess and we will get charged thousands of dollars to do so. NOT OK AT ALL!! It is a shame, we are long time clients of Shopify, generating over 2 million in sales, a lot of it goes to fees towards Shopify and this experience alone is causing us to leave the platform all together. FYI, we are seeking a lawyer to sue Shopify for misrepresenting their services and providing false pricing to the public. This is not ok and SFN should not experiment with folks small businesses.
G AND B PRO · gandbpro.com · top 100k store
I regret using this fulfilment service. Every step has moved at a glacial pace, with the buggy inventory tracking leaving me in the dark about where my products are, how many are available, and other key information. Worse, when I made two test orders, the first went out right away, but the second order was placed over a week ago and still nothing has shipped. If two single-item orders are beyond the capability of the "network" than the responsible thing for shopify to do would be to pause receipt of new products until they have the capability to deliver services. As it stands I have thousands of dollars of inventory sitting in a warehouse that isn't capable of shipping them anywhere.
StrikeGum · strikegum.com · outside the top 100k
If you ever need any help, there is no way to call them. If you have to email, it takes days to weeks to get a response. They are not helpful especially when you are starting out. I am sure there are better fulfillment businesses out there. I would suggest staying away...just like most people are saying.
BodyFactory · bodyfactory.com · outside the top 100k
One of the worst mistakes we made as a business. The inability to ship on time and in 1 package almost cost us our business.
Gorilla Bow · www.gorillabow.com · top 100k store
**UPDATED FROM 2 STARS TO 1 STAR** Impossible to get help and seems like there's no possibility to get an account manager or a personal point of contact. Avoid.... ORIGINAL REVIEW: A pretty messy start. I love the app and the simplicity of it, but when something goes wrong it's incredibly difficult to get support. You have to contact Shopify via the help center as you would with any other problem related to Shopify and unfortunately many of the support agents haven't even heard of Shopify Fulfillment Network. Even if they have, it takes a bare minimum of 24 hours to hear back from the actual SFN team (who can only be contacted on your behalf) and a lot longer to get any issues resolved. Inbound transfers seem to be super buggy, we have 100 units which were received into a VOIDED transfer somehow (was already voided for weeks). Side note, I'm not sure why it takes 9-14 days to START receiving inventory, other 3PLs can do it in a matter of hours. Fortunately (despite the mistakes) our inventory started showing up in the app faster than the quoted time. I will update my review as soon as anything changes.
Moon Nude · moonnude.com · top 10k store
Okey, thank you for your attention! From what I have seen, to contract the service of fullfilment, we have to have a minimum of sales in our page, from what quantity could be contracted? Also, you have told us that we can proceed to schedule a call with an expert to discuss next steps, how would it be possible to proceed with this call? Thank you Chris
Portemporadas · unranked store
Still just trying to get my inventory there. Was told it will take 11 days to get it checked in once it gets to CA and I live in AZ. I literally could have dropped it off myself and drove back. Then I was told it could take another 10-18 business days to get it to the other warehouses across the US. So we are looking at 30 days to get it ready to ship to customers. So there are 30 days where customers are going elsewhere. Then when they did receive the order they forced the inventory to come from there warehouse but at the time they only had 11 available and I was getting emails from customers saying that it gives them the message "We do not ship to this location. Please select another location for delivery". hahaha WHAT?!?!?!? SFN seems promising and I am really excited about it but feel like Shopify hasn't really got their bearings around the whole logistics thing yet. I am hopeful because everything else with Shopify has been amazing!
Blessed Is She · blessedisshe.net · top 100k store
Use them at your own risk. I am still battling with them to use the inventory that I sent in. They don't seem to have the fulfillment process together at all it takes 2 days for a response from them. Also, the representative told me they would not give me my inventory back when I asked multiple times. Then I told the representative I would take legal action she told me that's up to you. The sad part is I believe in Shopify as a company and invested in them, however, the fulfillment side is horrible and almost fraudulent. I asked for simple requests for my inventory to be moved and it takes a battle just to get this done. I just want to sell my inventory and move on from them.
West Food Brands · www.westfoodbrands.com · outside the top 100k
We've been using SFN for about a month now and wow... what a nightmare! The other negative reviews were pretty much spot on. At this point we've had multiple issues with missing inventory and there is no way to hold them accountable. Communication between your store and the warehouse is non-existent. You basically have to submit a support ticket which is ultimately Shopify customer service who then reach out to the warehouse so it could be days before you get a response and it is very unlikely to resolve the matter when someone does respond. Once they receive an inbound transfer it takes weeks for them to make it available for purchase. They'll accept an order then decline fulfillment on it without providing a reason. If you get a split order between your location and SFN it will double charge the customer for shipping. Seriously, the list goes on here. Thus far working with SFN has only hurt our business and taken up more of our time than if we just continued fulfillment in-house. We were really excited about the potential of utilizing Shopify Fulfillment Network but honestly, if this service was free we still couldn't recommend it.
Rugged Pilgrim · ruggedpilgrim.com · outside the top 100k
Shopify and it's team are an extremely accommodating and friendly gang! They help me out as a logistics coordinator on a daily basis with grace and patience. The apps functionality is high with abilities in app additions, detailed outlines for each section and a clean aesthetic for assistance in any business. Highly recommend!
HEATONIST · heatonist.com · top 10k store
Shopify and the SFN team have been great partners. Everyone - from our onboarding specialist to our fulfillment success specialist - has been so helpful and invested in our success. In fact, I cannot tell you how many times our Fulfillment Success Specialist has gone above and beyond the call of duty. While the app integration is easy to use and seamless, it's the support that has been so incredible.
PlayperKids · unranked store
I only wanted to see what this app was about but it force isntalled with no way to delete this. i don't want this program but have it now installed on my shopify store. This program was forced upon me by just checking out what it was.
August Moon Organics · www.augustmoonorganics.com · outside the top 100k
Fulfillment is hard, but SFN has the right approach. Slow and steady we've been growing with them and we wouldn't have it any other way. Keep it up!
IppodoTea.com · unranked store
Good so far! We've had a positive experience with SFN. It's integrated with Shopify so I don't have to open up multiple tools and has made my life easier because I don't have to ship things myself. Receiving has been a little on the slow side, but haven't experienced any shipping issues.
Honest Organic 2 · unranked store
We have had an awful experience. It is overpriced compared to other shipping networks and the customer service is awful. If you need help it is impossible to get help in a timely manner. They will not get on a phone, you have to wait 48 hours to speak with someone through email and nothing gets resolved. There is no way to speak to anyone directly in the warehouse and no account manager. The backend is easy to use, if only they could figure out their customer service and pricing. Not worth any more than 3 picks because the rates are so high. We are selling through our product and getting out!
Bjorem Speech® · www.bjoremspeech.com · top 100k store
I love SFN. Takes all of the nitty gritty out of fulfillment. The support is incredible. They respond very quickly to everything. Really helps me focus on my business and not on fulfillment.
Glasvin · glas.vin · top 100k store
I wish I had never worked with them. Better to go with Shipbob or another established service. Every single thing with SFN has been difficult, inconsistent, and communication has been poor. When we signed up with them it took months of checking in for them to charge the prices we were quoted for shipping rates although they never came down to what was originally agreed. although our product is uniform one day we would get charged 8$ for shipping and another 16$ and another day 6$. This problem never fully resolved. The pricing scheme and the services offered have significantly changed over the year that we have shipped here making our business model drastically different over a short period of time. I have now spent the last 3 months trying to leave SFN for Shipbob and they simply are not responding, not letting me move my product, and as a result I'm absorbing horrendous surplus charges that just made up to charge me a few months ago that are 4x my normal monthly shipping costs. Unfortunately they still haven't gotten back to me about this. If you're a small business, I can't recommend working with them even though they have shopify in the name, don't take it as anything official or exemplary. Best to go with an established fulfillment company like Shipbob I think.
Priya's Teas · unranked store
Our experience working with Shopify Fulfillment Network and the app has been extremely positive. The app itself is very user friendly, and they have great customer support. You can quickly look at order fulfillment status (in the app or in the actual order) and you can see the associated charges with each order which we find really helpful. You can hold fulfillment while in communication with a customer about order or shipping address details or you can cancel fulfillment with a button if need be too. Almost every order ships same day and often within a few hours. Tracking is uploaded and there are rarely any shipping issues. If there are issues with the carrier, Shopify handles the communication with them for you which saves so much time. They also provide credits quickly for any miss-picks (which are rare). Inventory is kept up to date and so items are never oversold (an issue we have had with other warehouses in the past). They are regularly making improvements and great about answering any questions quickly. Highly recommend!!!
Greenery Unlimited · greeneryunlimited.co · top 10k store
Amazing so I was skeptical I won't lie I try Amazon FBA and love it, but way too controlling I tried A few others that were a complete letdown followed by ShipBob which was mad expensive & Confusing. Shopify SFN (Shopify Fulfillment Network) has separated itself. Customer support was fast and went into detail. Compare to others that went around my questions. I got an order, the item was shipped out that same day with a tracking number included & arrived at its destination within. 2-Business Days. They show an estimated time which is great when competing against Amazon. So far no lost items and I just can't say enough. I would love to see them be able to take more inventory in different categories in such as pet food and cosmetics. That's where the money is at and movement. Until then I'll keep updating everything on my YouTube Channel and will keep on investing as a client & investor in this company.
Canine's World · unranked store