Point of Sale · Store management
Every review we hold for Point of Sale, quoted in full, with the store that wrote it.
Bigger stores rate Point of Sale 0.55 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
400 reviews pulled · 78 carry a rating and no text · 301 long enough to quote · 2020-12-12 to 2026-07-26
Every review we hold, newest first
We use Shopify POS for Cashmere Knot Ireland( cashmereknot.ie), our Shopify store specialising in premium cashmere scarves, pure Pashmina stoles, elegant Pashmina shawls, preloved cashmere and women's pure sheep leather gloves. Shopify POS makes it easy to manage in-person sales, inventory and customer information from one platform. The integration with our online store is seamless, helping keep products and stock synchronised while providing a smooth checkout experience. A reliable solution for retailers using both online and in-store sales.
Cashmere knot · cashmereknot.ie · outside the top 100k
Overpriced, slow, and not designed for real retail use We have been using Shopify for over 8 years, and switched to Shopify POS Pro 6 months ago for our gallery in Sitges after more than 2.5 years using Square, which worked flawlessly: fast, intuitive, and perfectly adapted to retail operations. The decision to move to Shopify POS was driven by the need to centralize inventory and connect in-store and online sales. On paper, it made sense. In reality, the experience has been consistently frustrating. ⸻ 1. Pricing is completely disconnected from value Shopify offers its core e-commerce platform starting at around €29/month, yet charges €79/month per location for POS Pro just to unlock basic retail features. The standard POS version is simply not usable in a professional context: no proper sales reporting no breakdown by payment method (cash vs card) no staff attribution These are not advanced features. They are the minimum expected in any POS system. ⸻ 2. Slow and inefficient user experience The app feels sluggish in daily use: slow navigation between screens delays when switching between products, cart, and checkout lack of fluidity during busy store moments In retail, speed is critical. This directly impacts customer experience. ⸻ 3. Sales data is not usable in real time sales statistics take a long time to update no reliable real-time view of performance difficult to reconcile daily revenue With Square, everything was instant and clear. Here, it feels delayed and unreliable. ⸻ 4. Reporting limitations (especially without POS Pro) impossible to properly track total revenue in the free version no clear breakdown by payment method confusing tax-inclusive vs tax-exclusive reporting For a physical store, this is a major issue. ⸻ 5. Inventory management from POS is unnecessarily complex Adjusting stock directly from the POS is: not intuitive too many steps not designed for quick retail operations This should be simple and fast. It is neither. ⸻ 6. Missing basic usability features Despite being available on mobile devices: no biometric login (fingerprint / Face ID) for staff no fast user switching for sellers This makes daily use slower and less secure than it should be. ⸻ 7. Not a true retail product Shopify POS feels like an add-on to an e-commerce platform, not a tool built for real-world retail. After years with Square, the difference is clear: Square is fast, retail-first, and reliable Shopify POS is slower, restricted, and overpriced ⸻ When opening our second gallery, we naturally considered rolling out POS Pro there as well. At €79 per month per location for this level of functionality, the answer was a clear no. After 8 years using Shopify, this is particularly disappointing. We adopted Shopify POS to simplify operations, but it is adding friction instead. If this does not improve significantly, it will push us to reconsider our entire reliance on Shopify, including for e-commerce. We value well-designed, fairly priced tools and do not appreciate feeling locked into an ecosystem where essential functionality is either missing or unreasonably priced.
My Retro Poster · myretroposter.com · top 100k store
i never see such a death POS i pay last 1 year and i never see this app works always when i check it is death
𝕄𝕮 𝕋𝕙𝕖 𝔹𝕝𝕒𝕔𝕜 𝔻𝕚𝕒𝕞𝕠𝕟𝕕 · unranked store
The POS app is very unstable. It keeps disconnecting from Shopify card reader and Shopify tested printer. It also requires admin sign in every couple of days. Card reader sometimes cannot b connected at all. Android Tap to Pay in this app is not working on one of our devices, even though the device supports it and meets every requirement needed (and used to work previously). Talking with Shopify support is endless.
Skinners Technologies s.r.o. · skinners.cz · outside the top 100k
We found an active paid subscription for this app on our account — an app we never used, never set up, and had no need for. We don't run a POS system. Yet ₹14,000 was quietly charged to us. When we raised this with Shopify support, they refused a refund. We followed up multiple times. Every response was either a dead end or a flat no. This isn't a glitch. Charging merchants for apps they never signed up for, without any communication, and then refusing to own it — that's just wrong. If you're on Shopify, please audit your active subscriptions. You might be paying for things you don't even know are running. We're escalating this until it's resolved.
LetsDressUp · unranked store
Since the latest update, the POS app no longer shows the number of items in the cart on tablets. This small detail is actually a critical part of preventing checkout errors for staff, especially during busy periods. This change feels like it shipped without real-world UX testing in a retail environment. If it was intentional, it’s a serious design mistake. If it was accidental, it highlights a lack of QA before release. I strongly recommend restoring this functionality as soon as possible and improving UX testing before future updates. This regression directly impacts checkout accuracy and day-to-day store operations.
Magic Needles · magicneedles.in · top 100k store
Really horrible in term of reporting and session management. They keep removing features. From the REST API, we could have gotten the Device ID information for POS order but they have since removed it from the GraphQL API. Then we had access to the session data in the shopify admin and yet again, this feature was removed. We basically have little help in tracking orders at the POS. Shopify has done little to nothing to support its customers in this regards and frankly seems to be pushing them away to use third party apps.
Excellent Stores · www.myexcellentstores.com · outside the top 100k
Are no HUMANS working at Shopify assigned to customer care anymore? Or is this POS so bad nobody bothers using it! The automated response since May of 2024 vodes ZERO confidence in new users. I'm trying this on a free trial, but the investment in my time is worth alot and may be a complete waste with no customer service. frankly only here because other YouTubers have recommended the platform. After I do my review, there's plenty of competition out there that I feel is more responsive. You really only have one claim to fame and that's e commerce hopfully you can do that. AI isn't going to cut it 100%
agitarts.com · unranked store
Absolutely trash. App lags every time you try to login, doesn't find most of my inventory in search and just at the worst time when you have s customer in front of you and maybe more waiting you get flustered and fuck everything up Shopify, this is not fit for purpose sort it or ditch it
Books Worth Keeping · booksworthkeeping.co.nz · outside the top 100k
Customer service has been extremely disappointing. This app was installed in the PRO version by a developer who has since had their access revoked. We are a production kitchen and do not operate a POS or retail checkout, so this app has never been required or used. Despite this, I’ve only recently discovered that we’ve been paying for the subscription for years. The team can clearly see there has been no usage at all, yet they have refused any form of refund, hiding behind policy rather than exercising discretion. As a small business ourselves, we regularly offer gestures of goodwill to customers when mistakes happen, even when policies technically allow us not to. It’s disappointing to see none of that same understanding or flexibility extended here, especially given the clear lack of use and circumstances surrounding the installation. Very disappointing experience overall.
PerthCakeCollective · www.perthcakecollective.com · outside the top 100k
The update that happened in Spring 2024 made it so slow to process orders. You have to click 9-10 times to get the most basic sale done. Im looking for a better option now
calijalapenos · calijalapenos.com · outside the top 100k
You can have over Millions in sales and over 5 Years.But they can suddenly hold your entire companies payments. Without a good reason. im absolutely shocked they think that any small to medium business would stand for such practice. I immediately switched back to my old POS Also doesn't work on Desktop/Laptop needs to be NEW apple Ipad ( old ones will lag ) . And of course you need to buy theirs ecosystem products otherwise all other products have compatibility issues... shop is great for your website but they CLEARLY missed the mark here.
Toy Snowman · toysnowman.com · top 100k store
I came here to read recent reviews because we are still struggling with syncing between our in-store square system and our Shopify website and I keep HOPING Shopify POS systems have improved. By the reviews I read, obviously not. We've tried Shopify POS TWICE and both times it was unreliable. No peripherals - barcode scanner, credit card machine - would remain connected to the iPad so we would have to jump through hoops, WITH CUSTOMERS WAITING IN LINE to reconnect them. Customer support sent us 3 pages of instructions which were insane & STILL didn't fix the problem. HOW CAN SHOPIFY INVENT THE BEST RETAIL SOFTWARE SYSTEM/WEBSITE BUT CAN'T DO POS WORTH A DAMN? So incredibly frustrating.
Panterra Gallery · panterragallery.com · outside the top 100k
Disappointing Support & Lack of Flexibility for Small Businesses We purchased the Shopify POS system and hardware solely for a single annual pop-up event, which typically brings in around $900 in sales. Unfortunately, due to a minor oversight when managing multiple new subscriptions for our website, we didn’t realize the POS subscription was still active. The system was used 1 day out of the 365, with the last sale being almost a year ago, yet we were charged over $1,000 during this period of inactivity. When I contacted Shopify to explain the situation and request even a partial refund or credit, I was met with a strict “no refunds” policy, despite their acknowledgment of the minimal usage and the nature of the oversight. Many companies offer goodwill adjustments in such cases to support small businesses — sadly, Shopify did not. While the POS itself works fine for basic transactions, this experience left me feeling that the service is not flexible, empathetic, or supportive when small merchants make an honest mistake. If you’re a seasonal or occasional seller, be very cautious — you won’t find much understanding here if you forget to cancel. looking for a different system for my once a year pop up events
Olive and Cradle · www.oliveandcradle.com · outside the top 100k
horrible
NANDU · nandu-hordozo.hu · outside the top 100k
Running a small retail bakery, switched from Square because of their sub-par online product. However, Shopify's POS is really behind. To start, very slow to respond - adding items or discounts to the cart takes forever. With a line of customers waiting, that's no good. Secondly, no modifiers/options (!!!). Customer wants to add toppings to their pizza? forget about it. Third party app for this on the POS are very limited and so slow that it's easier to take order by hand. Also, there are no real tickets. There are drafts, but you cannot print them to attached to orders. No scheduling for order without clunky third party apps, that are even slower. Text and icons are all tiny, especially when adding multiple of the same item there's a little bubble with the number that you can barely see. The "smart grid" presents only 10 tiles at a time (Square fit 25 on the same screen). We keep scrolling up an down as the customers give their orders. For a product that charges $89 a month, this is just embarrassing.
Buckabee Brownies · www.buckabeebrownies.com · outside the top 100k
1. The app won't integrate with any other card reader other than their Stripe machine. We spent $500 on their machine only to realise it doesn't accept Eftpos cards, which is New Zealand's most popular debit card. 2. There is no way to process an In-Store pick up through POS. We have customers come into store daily who want to order special items in however there is no way to create an order in POS with a button to notify the customer that their order is ready for collection In-Store. 3. The app does not display product SKU's when searching for items. This makes it very difficult to search for products by SKU as it only displays the Size/Colour etc and often results in our staff selling an incorrect product. 4. There is no way to refund orders to store credit, only a gift voucher which messes with our accounting system. 5. There is no way for our warehouse to "Fulfil" an order on the POS Go device. So when customers come in to collect their order, they have to log in to the desktop version to fulfil an order. I have contacted Shopify multiple times about these issues and they couldn't care less. They keep releasing "Updates" but don't actually include any of the necessary features that people are actually asking for.
nztack · unranked store
The biggest waste of money! Such an expensive devise that does nothing! It goes flat in about 30 minutes and then takes 8 hours to charge. It doesn't even do everything I need. Every time I turn it on it updates for about 30mintues. Its like something from the 80s trying to do the work of things in 2025. TERRIBLE!!!! AVOID!!! Just pay $9 a month for EasyScan!
Pole Sins · www.polesins.com.au · outside the top 100k
I have been using the Shopify POS Pro for just over a year. It seems the system had no input from a retailer, but was put together by a bunch of techies. It's really bad on basic reports, which are essential to run a multiple location retail company. Overall the experience has been frustrating!. If anyone from Shopify reads this - Just hire some people with some practical hands-on retail experience!!
HACKNEY NINE Jewellery · www.hackneynine.com · outside the top 100k
The advertised POS Terminal with the PRO subscription; turned out to be the now discontinued POS Go with a disabled barcode scanner and Dock...As a hopeful pop-up market vendor working with a catalogging system for efficient turn-around. This was disappointing; - Automated Discounts should 100% be available to LITE users.. It's not any more special than adding a tile to the POS device.. - Cancellations should be more accessible.. I will not be making an international call that will cost more time and money likely to be asked "to return the hardware and call back". The product page for the Terminal need to clearly specify - These devices are upcycled retro-grade hardware. I made a concise decision based on mixed information and was very much under impression I had a functioning POS terminal with alot of features; not a glorified Customer Display Unit. It's my genuine hope that many of these problems can be addressed and that more support for Third Party systems out of preference and commercial flexibility can be added.
Niyo's Art Shop · shop.niyo.art · outside the top 100k
I hope I can reach someone before they make the same mistake we did. If you are just starting out, or are running a very small operation, 1 to 2 locations, this POS would be an excellent choice. If you have more than 2 locations, have a lot of inventory, lots of employees, or already have a more robust POS, this app is not for you. It is very limited, and after you pay for the apps that will make it less limited but still very lacking, you will be paying more than your old POS. Shopify Online is amazing. Shopify POS needs so much work.
Black Lava Vape · unranked store
Yeah, I was charged a dollar for two months in a row said I had been given 30 more days then all sudden 41 n 93 $ took out of my acct no without notice bounced my acct n took out money of pending bills never used or sold anything because every time I set up the account, it says I was active and then I look again and it says one more step one more step one more step to make active to open store so basically I was charged for a service that was never used or seen joke, big joke
Resin me krazy · unranked store
JI was charged without being notified. I could not understand why I was being charged over $100 per month for an account that I had frozen. Sure enough, Shopify decided that they should keep charging me for POS Pro, which I DID NOT realize was added to my account. Sad to say, and see that this feels like just another money grab.
My Store · unranked store
Got this app for free as part of Shopify plus. When we downgraded to shopify standard Shopify decided it would be ok to start billing us for it. We've never agreed to any kind of paid plan for this app, but Shopify have been billing us for over 12 months before we'd noticed. They don't want to refund us for an app we never agreed to pay for so I guess we're taking them to court.
Northwest Guitars · northwestguitars.co.uk · top 100k store
Customer care is a joke. Requested to speak with someone over the phone multiple times. Insisted on dealing with issue through chat. absolute joke
BUDO Fight Gear · budofightgear.com.au · outside the top 100k
Reseña detallada de Shopify POS: 1/5 Shopify POS ofrece una interfaz amigable y una integración directa con la plataforma en línea de Shopify. Sin embargo, en nuestra experiencia operativa en México, hemos identificado múltiples limitaciones que afectan significativamente la eficiencia y la satisfacción del cliente en un entorno minorista dinámico. A continuación, se detallan diez puntos críticos: 1. Falta de soporte para múltiples divisas Operando en una zona turística con clientela internacional, la incapacidad de Shopify POS para procesar pagos en efectivo en diferentes divisas sin conversión automática nos obliga a realizar cálculos manuales. Esto incrementa el riesgo de errores y ralentiza el proceso de pago, afectando negativamente la experiencia del cliente y la precisión en la gestión de caja. 2. Incompatibilidad con Shopify Payments en México En México, Shopify Payments no está disponible, lo que nos obliga a utilizar terminales de pago externas para procesar tarjetas de crédito. Esta situación complica la integración de pagos y puede generar inconsistencias en la conciliación de ventas. 3. Disponibilidad limitada de hardware La tienda de hardware de Shopify no realiza envíos a México, lo que nos obliga a adquirir equipos compatibles a través de minoristas externos. Esto puede resultar en dificultades para encontrar hardware compatible y en posibles problemas de integración. 4. Problemas de rendimiento y estabilidad Hemos experimentado lentitud y fallos en el sistema durante eventos de alta demanda, lo que resulta en interrupciones en el servicio y pérdida de ventas. Por ejemplo, durante un evento con gran afluencia de clientes, el sistema se volvió inoperativo, impidiendo procesar transacciones y generando largas filas y frustración entre los clientes. Estas interrupciones afectan la confianza en el sistema y la reputación de nuestro negocio. 5. Integración limitada con hardware de terceros La compatibilidad de Shopify POS con hardware de terceros es limitada, lo que nos ha obligado a invertir en equipos específicos de Shopify, incrementando los costos operativos. Por ejemplo, intentamos integrar un escáner de códigos de barras de un proveedor reconocido, pero la falta de compatibilidad nos forzó a adquirir el modelo específico que Shopify recomienda, generando gastos adicionales no previstos. 6. Soporte técnico insuficiente En situaciones críticas, el soporte técnico no ha respondido con la rapidez y eficacia necesarias. Al enfrentar un problema técnico que impedía procesar pagos, contactamos al soporte y recibimos una respuesta después de 48 horas, tiempo durante el cual nuestras operaciones se vieron gravemente afectadas. La falta de asistencia oportuna en momentos cruciales compromete la continuidad del negocio. 7. Funcionalidades básicas ausentes Funciones esenciales como la gestión avanzada de inventario y la personalización de recibos están ausentes o requieren costosas actualizaciones. Por ejemplo, la incapacidad de ajustar rápidamente los niveles de inventario desde el POS nos obliga a realizar estas modificaciones desde el panel de control en línea, lo que no es práctico en un entorno de venta al por menor de ritmo rápido. 8. Requisitos específicos de dispositivos La aplicación Shopify POS está disponible solo para dispositivos iOS y Android, excluyendo su uso en computadoras de escritorio o portátiles. Esto limita la flexibilidad operativa y puede requerir inversiones adicionales en dispositivos compatibles. 9. Actualizaciones obligatorias A partir del 3 de noviembre de 2023, Shopify POS requiere actualizaciones cada 180 días para mantener el acceso a la aplicación. Esto puede generar inconvenientes si no se gestionan adecuadamente las actualizaciones automáticas. 10. Falta de soporte para sistemas operativos beta La aplicación Shopify POS no admite sistemas operativos beta. Esto restringe el uso en dispositivos que no cumplen con estas especificaciones. Conclusión Aunque Shopify POS se integra bien con la plataforma en línea, sus limitaciones en el manejo de múltiples divisas, incompatibilidad con Shopify Payments en México, disponibilidad limitada de hardware, problemas de rendimiento, integración restringida con hardware de terceros, soporte técnico insuficiente, ausencia de funcionalidades básicas, requisitos específicos de dispositivos, actualizaciones obligatorias y falta de soporte para sistemas operativos beta lo hacen inadecuado para operaciones minoristas complejas y de alto volumen en el mercado mexicano. Es esencial que Shopify aborde estas deficiencias para ofrecer una solución POS más robusta y confiable.
Farma24 TEST · unranked store
If you're running a sizeable retail store, I would not advise against using Shopify POS. We transitioned from a specialized POS provider, which we had successfully used for seven years, only to realize within a week that moving to Shopify POS was a mistake. While Shopify is strong as an e-commerce platform, its POS system has serious limitations that make it unsuitable for established or multi-location retailers. Key Issues: Limited Support: Shopify advertises 24/7 support, but in reality, this is chat-only with slow response times, which can be frustrating when immediate assistance is needed for in-store operations. Nobody to help you out with transitioning from existing to Shopify POS. Weak Reporting and Search Functions: Extracting meaningful reports is a challenge, and the search functionality is cumbersome. This makes basic day-to-day tasks much harder than they should be. Poor CRM and Inventory Management: Customer relationship management and stock tracking are inefficient and often unreliable. Managing inventory across multiple locations is especially problematic, which is a major drawback for any growing retail business. High Maintenance Needs: Due to the above limitations, it seems almost necessary to dedicate an employee solely to troubleshooting and managing issues with the system. In summary, Shopify POS may be adequate for small or single-location stores, but for anyone managing multiple stores or a more complex retail operation, this system is far from optimal. It has potential as a website platform, but for POS, look elsewhere.
WHACK Sports · whacksports.com.au · top 100k store
Sono molto dellusa, dopo una settimana che ho installato POS, cassa fiscale non si collega a software di Shopify (la uso manualmente, ma potevo fare nello stesso modo anche con la cassa di prima) e una settimana che scrivo ad assistenza (solo per chat) dopo poco appare problema tecnico della chat, e devo iniziare di nuovo con prossimo assistente, senza successo. Scritte su scritte senza la risuluzione del problema, spese soldi e solo delusione. Assistenza 7/24 non è vero, perché è inesistente
WudStorePG · unranked store
IT'S DEFINITELY A POS. Hangs constantly and has way too many bugs. Really terrible and tough to get help. We got the overpriced docking station hoping it would help to have everything connected but it doesn't. Shopify should be embarrassed.
Walter Bauman Jewelers · walterbaumanjewelers.com · top 100k store
I wish I could leave ZERO stars. Not retail friendly in any way. Constant glitches. We regret ever signing on to Shopify POS. Spare yourself and don’t use this company.
Clever Girl · shopclevergirl.com · outside the top 100k
$89 a month for limited "PRO" features is such a waste for small businesses. The most troubling issues amongst a few are: the inability to limit my staff's view of order history. There should be an option to perhaps allow staff to only view at a certain location's order history on the day they're perhaps working, or within a certain time period. Any business owner will understand the concerns that come with staff being able to view the store's ENTIRE order history. There's not option to limit this. Furthermore, I have a traveling company that sells across local markets, to have to pay $89 per market to keep location inventory in sync is just ridiculous. Shopify POS is a ripe off.
EaseEssentialsCo. · www.easeessentials.co · outside the top 100k
I do not recommend POS for France market : - No distinct bank payout per store location - No cash reconciliation - No ZDECAISSE (specific report for France) - Cannot print labels per "supplier order", have to print each individually... The POS idea is good but the product is below standard.
Lancaster · www.lancaster.com · top 100k store
Terrible experience trying to migrate my existing QB data. Don't listen to the sales people that will tell you how simple and automated the process will be. Two months later I'm doing it all myself the hard way. The hardware is all Apple so be ready to replace everything if currently a PC user. It's just like the regular Shopify platform in that several basic and obvious features are lacking and might only be overcome with another app. Want to save a customer cart in POS and later open it to complete the sale on a different pos device? There's an app for that. 1st Update: I am a pro subscriber and know I can save the cart on one POS device, but it's not possible to reopen that cart on a DIFFERENT POS device. 2nd Update 8/21/2024 Shopify POS still sucks. During POS transactions we are creating customers and they are immediately dropped from the sale. I try to add them back to the transaction, but it can't find them. We try creating them again, but get the error message that the email already exists. So the customer exists but can't be found when wanting to add them to the sale??? Shopify support says this is a known issue and to just create the customer first. Previous support gaslit me into thinking this was some unique issue and wanted me to provide VIDEO of it randomly happening. It's not the first time support has run me in circles only to find out that it's actually a known issue.
Tulsa Body Jewelry · tulsabodyjewelry.com · top 100k store
Cuentas las herramientas básicas para un punto de venta
Nosa · kungen-ossian.myshopify.com · outside the top 100k
Shopify is the king of Ecom. Unrivaled. Nothing more to say there. The Point of Sale is another monster altogether. Really shocked by the limitations. We migrated from a rival POS system expecting Shopify to outshine them on all fronts. It has been precisely the opposite. The UI is slick, but the features are barebones. Digital receipts don't scan. Can't run reports on inventory adjustments. Reporting altogether is very minimal. Can't reload gift cards. Label printing is worthless. I've been working the forums like crazy trying to find workarounds for this and workarounds for that. We've had to add more than a dozen apps on top of Shopify just to get close to the functionality that we had in our old POS system. Here's the kicker - Shopify + all of the apps that we've piled on is now almost $3,000/month. We were paying $350/month with our old system for better brick and mortar functionality. We were sold on Shopify Plus as the future - and for Ecom - it probably is. But if you have a brick and mortar store - they're not close yet. Tech support has been kind and helpful, but their hands are tied by a platform that is simply lacking basic functionality for a growing physical store. I'm writing this review in hopes that these problems get fixed. If they do - I'll be right over here to fix my review. But as it stands, we feel like we got sold.
FERAL · liveferal.com · top 10k store
The system has an infuriating number of pointless "updates," to the point where they begin to interfere with the operations of our business. I can't think of a single thing that was improved, just buttons moved to other places, landing screens that look fundamentally different from how they looked the day before, and functionality that inexplicably changes from day to day. It's like learning a new application every few days, while customers stare at you for looking like you don't know how to use your own POS system. We sunk a lot of time and money into this thing and it provides constant frustration.
The Honey Exchange · thehoneyexchange.com · top 100k store
Pessima app. Non è assolutamente un POS completo, ci sono tantissime lacune e spesso presenta dei bug al checkout. Inoltre è limitato in tutte le sue funzioni. Esperienza terribile non lo consiglio a NESSUNO.
Baratto · barattostore.com · outside the top 100k
We've been trying to switch over to Shopify POS for four months. They have no solution to track serial numbers or consigment. That they have apps that do it, but then you can't pull up reports on what sold crazy to think that they called us a POS. Every POS has a tracking for this. Working with the on boarding team and as soon as they can't find a solution, it's hard to get a hold of anybody
Hawaiian South Shore · www.hawaiiansouthshore.com · top 100k store
Constant, constant, constant issues. Hardware that must be purchased from them is absorbently priced & not reliable. Even used hardware purchased cheaper is over priced & horrible. Card readers, scanners, printers are only consistent at disconnecting then slow to reconnect---if they even decide to reconnect. So many in person sales have been lost because of this. It's very embarrassing & makes us look unprofessional and ill prepared. After this past week's issues, I'm seriously debating leaving Shopify altogether. And YES, everything is up to date. It would be wonderful if there was a PC version and hard wired hardware. This wifi and bluetooth enabled garbage is extremely unreliable. Shopify has an excellent ecommerce platform, but their POS is very limited as to what can integrate and the hardware is, simply put, junk. I've brought these issues up before with a CSR in a chat, but none of my opinions or experiences have been taken seriously, nor have the issues been resolved. I feel as if I've wasted not just money, but time and valuable customers.
Greedy Stitches · greedystitches.com · outside the top 100k
I'm looking for a new POS system. The checkout just hangs, sometimes as you're trying to add a product to cart, other times before loading the payment screen, and at other times when completing the payment. It's awful, even more so since the most recent update. It's also cumbersome to add products to the cart in the first place. POS needs to be quick, and at the moment I'm losing customers because of this awful app. I'm heading into my busy part of the year and I simply cannot rely on this app. If Shopify want to see what a good POS app looks like, then see how Zettle's works - it's head and shoulders above this one. I wanted to be able to run my ecommerce store and POS via the same company, but now it's looking like I'll need to revert to Zettle for POS and keep the store with Shopify. That's more work for me, in terms of adding and syncing inventory, but this app is barely usable. Another minor issue is that, as the checkout is loading, the margin (in actual GBP) pops up quickly. How would a customer feel if they saw that? My life flashes befoe my eyes each time as I try to shield the tablet from them. Seriously, Shopify - do better. in the meantime, I'll decide whether to revert to Zettle or find another provder. Awful, awful, AWFUL app.
The Bark Side · www.thebarksideshop.com · outside the top 100k
The most recent changes have made the checkout process so slow! There is so much unnecessary tapping and lag to check a customer out, and there is zero customization to bypass it. If you are selling in a fast-paced environment, get ready for delays. We bought the 3 POS machines last summer and are now stuck in this ecosystem. This was a huge mistake.
The Phan Shop · thephanshop.com · outside the top 100k
Two main issues: 1. Constant updates mean sync between POS and the provided Wisepad 3 often fail, requiring customers to wait while it is performed. 2. There is no self-checkout option. All the features needed to make this work alongside an appropriately configured ipad already exist so I can't understand why this isn't an option, especially on POS Pro.
Anthology Puzzles UK · unranked store
I regret having to leave a negative review for Shopify POS. Our experience has been terrible. We needed a system to consolidate our inventory in one place, and despite the bad reviews, we decided to give it a try anyway. Unfortunately, the negative reviews were right. It's disappointing to see a big company like Shopify unable to fix their POS issues. We've lost numerous sales because their hardware wasn't working properly. Now, the system is completely dead, and according to their support, we have to wait 48 hours for a resolution. TERRIBLE.
Loshen & Crem · www.loshen.ca · outside the top 100k
There's an issue with the printer on the app, it stops working several times a day, letting my customers waiting for so long without the printed receipt. Cannot know when it work when it stops, I paid for the Shopify Pro, such a scam. If this issue is not solved, I must quit this app and go back to my old system Lightspeed. Many people have the same issue that has been raised from last year but not solved yet. https://community.shopify.com/c/retail-and-point-of-sale/epson-tm-m30ii-bluetooth-printer-very-slow-to-print-a-receipt/m-p/1889791
Asia Superstore · asiasuperstore.co.uk · outside the top 100k
This app has been an enormous help! It is super friendly to use and works smoothly.
JCS Wildlife Store · unranked store
Almost exactly what we need... unfortunately, it does not allow sales in two currencies, whereas the store accept two currencies for the payment, IRIS
Association Iris · unranked store
I have been using the free version for 2 years. Although it wasn't perfect, it did the job. The last couple of months have been terrible, but even worse, the last week or so. Completely unusable. So slow. The time it take to do a product search is way too long and the lagging is terrible. I can honestly say, it is not fit for purpose. Customers are waiting too long. The extra steps to add something to the cart and no more 'save cart' is very disappointing. I would not recommend this app to anyone in it's current state. Side note - When using an IPAD, if you connect a barcode scanner via bluetooth, the keyboard disappears. If you have variables, you still have to go into the product and select it, but you cannot because there is no keyboard.
Addicted to Vintage Furniture · unranked store
We do not recommend this app. Recent changes to the app were not implemented with us (shop owners) in mind. It was cumbersome and didn’t work correctly leaving our customers sitting at the counter…waiting…while we tried to ‘correct’ or re-enter their order! It seems the developers are not familiar with how shop owners utilized this app and install upgrades without warning, that do not work correctly and create bad data. Support for this app is sub-standard. It took about 6 weeks for a resolution to one of the issues and then created another. We have been using it for years and it had been pretty good. Currently it barely deserves a one-star.
Black Wagon Kids · blackwagon.com · top 100k store
Shopify sells you this app with certain features, then at a whim, and with no notice to the users, takes away those features and functions. It is routinely changed (with no notice) so that you end up with multiple errors at the check out and constantly have to re-train staff, and re-work all your processes. As an example, the save cart feature (which they still advertise as available) is gone. The 'improvement' is clunky, hard to use, and full of bugs. They removed the one button to search for a client in your system to assign to a sale. They introduced a bug where the cursor jumps in the middle of you typing. They changed the only good thing they had (their search engine) so now it tries to auto correct your spelling, for names! This is just the most recent in a long line of frustrating choices by the devs at Shopify. Their careers page actually shows you they *encourage* their staff to change fast and create chaos. It's literally their value set and culture - to make sure that there is no stable system for users. We actively search for other pos systems routinely, and will continue to search until we find something that is better or Shopify finally listens to its user base and corrects this poorly designed system. We feel trapped and lied to. Go read the user forums before you decide to use this system.
Pet Grocer Inc. · petgrocer.ca · outside the top 100k
Stuck with unused WisePad3 device. I feel really stuck with the NO solution that Shopify offers me.... I bought this WisePad3 before a fair. I was waiting for a fair to take place and ordered beforehand and then I did not use it and it was a horror to find the info to send it back to. It was a complete quest to even find the return possibilities. The device is unused, not even opened. I hade to go through a long servive procedure before I got the email that I am stuck with this and they advice me to sell it on eBay. Can you believe it? I can not understand the non-flexibel attitude of this big company, working with small online retailers.
myfleury.com · myfleury.com · outside the top 100k
Until recently, I would have given this app a 5 star rating. However, the arbitrary removal of the saved cart function to be replaced with draft orders (a different workflow) on the paid plan (US $89 a month) is a bit extreme for a small business. Really they need to reintroduce the feature else will need to look at Square POS again.
Fabric Garden Australia · fabricgarden.com.au · outside the top 100k
We are moving to Shopify POS from another system and all seems good apart from we can not do refunds from our old system. Refunds can only be done on orders done through Shopify POS by finding the original order. Shopify help admits there is no work around for this and they will pass it on to develpment, but looking at the chat around this it has been an issue for 5 years now! How can you have a till system where you can not account for refunds?! We can't even reconcile our cash easily everyday. Surely a refund button is an easy implementation, with staff permissions. Also price overrides need to be allowed for certain staff members . It is currently too complecated. Shopify developers need more time in actual shops to see what is needed and how difficult certain tasks are.
Meeks Shoes · unranked store
This app is basically a rip-off. I switched my plan to lite, but it still charged me $89 per month.
jayzoff · jayzoff.com · outside the top 100k
This ap is not for Makers who travel out of their home tax area to do markets. There are other point of sale services that handle toggling taxes on and off in a more efficient and simple manner. While the thought of having synchronized inventory tallies between online and in person sales is appealing, this point of sale ap really doesn't manage the different sales tax collection requirements when you sell in person in a Province that is not your home Province. Glad I realized this before I subscribed to Pro.
Fearless hART · fearlesshart.ca · outside the top 100k
I’ve been using the save cart feature on the normal version of POS for a few years now, and while it wasn’t perfect, it did the job. Shopify has now made this a pro feature, but the save cart option doesn’t actually work. I spoke to them about and they stated that they’re still fixing bugs on it. So, I’m paying for a pro feature that doesn’t actually work? You released a new update with the feature being ready? I spoke to someone about going back to the old software while it was being dealt with and they said they would need to get back to me. Well it’s been 7 days and no response.
Grunting Growler Craft Beer Glasgow · unranked store
We have been using the POS system for 5 months now, along with the Wisepad 3. It's a terrible device. Every time customers want to pay, a mandatory update has to be performed, which can only be done if the battery is above 50%. Moreover, an update takes as long as 10 minutes. So, think carefully before purchasing this product with a Wisepad.
CarOptions · www.caroptions.nl · outside the top 100k
Amazing app. Easy to use, and made in person sales at my pop up easy to do!
Crystal Creatives · crystalcreative.myshopify.com · outside the top 100k
great app
Korea Cosmetics BN · koreacosmeticsbn.com · top 100k store
The POS works well for us. We have 75 different vendors with approximately 15,000+ unique inventory skus.
Works of Wyoming Gift n Gallery · www.worksofwyoming.com · outside the top 100k
Easy to understand and use.
D'Arcy Wines · www.darcywine.co.uk · outside the top 100k
Shopify POS has worked great for my business because I have a brick & mortar location and do pop-ups as well. This allows us to have the location open while doing the pop up! Love it!
The Peachy Llama · unranked store
Easy to use.
ejbrowncigars · unranked store
Love this app
A L D A & R O M E R A · www.aldayromera.com · outside the top 100k
What a scam cant even cancel this POS App and subscription
Urban Descendant LLC · unranked store
I would recommend Shopify to someone else. It's easy to use once you apply yourself.
All My Relations · 4allmyrelations.com · outside the top 100k
Makes retailing esp. multiple locations swift, provided set ups are correctly. Regards
Sol le Luna Concepts · www.solleluna.co.bw · outside the top 100k
So far i love it. Easy professional and quick
Tebeur Fashion & Accessories · tebeurfashionaccessories-xyz.myshopify.com · outside the top 100k
Great
London Loves Body Jewellery · londonlovesjewellery.co.uk · outside the top 100k
Easy check out, every single time!
Cactus Vintage · unranked store
Very user friendly, easy to manage and operate.
Floral & Flirt · www.floralandflirt.com · outside the top 100k
it is very expensive but works relatively well. I have had to update my payment terminal after just one year. which is a bummer
Salty at Heart · saltyatheartislandapothecary.com · outside the top 100k
No complaints on the service other than two POS terminals that burnt in 2 years.
Kakushin · kakushin.ca · outside the top 100k
largely works. sometimes devices randomly disconnect. suggest working on app speed, scanning an item can sometimes takes an extended period of time before appearing in the basket to checkout.
J2Games · j2games.com · top 100k store
The inventory management is a little cumbersome and I would like to be able to get snapshot views of how much inventory we have at any given moment
Haus of Crouse Design · unranked store
The POS Go have been great to use. We did have a unit stop taking tap but Shopify replaced it after troubleshooting was unsuccessful in reestablishing full functionality. Support has been great. Love the infrared scanner for quick product to cart and checkout.
StumpCraft · www.stumpcraft.com · outside the top 100k
This app has really been a huge help! It is super friendly to use and works smoothly.
Custer Custom Leather · unranked store
IIII
H24 · unranked store
Super handy. The only thing that I feel was a pretty large miss for this BFCYM and holiday season is that bundles don't load on them. Customers really like to have the same prices online and in store, and there are definitely work arounds, but during high traffic times, it can be really frustrating that bundles aren't accessible, esp. when they are an option for the online site. Otherwise, I am a big fan!
My Sparkling Emporium · mysparklingemporium.com · outside the top 100k
I love using this app when we are out doing pop-ups you can use it anywhere.
Soul Chic Cosmetics · www.soulchiccosmetics.com · outside the top 100k
Shopify has all I need for my business to thrive.
NAYAK BEAUTY SUPPLY · nayakbeauty.com · outside the top 100k
Very Useful for clients that pay cash
TRN Securities · unranked store
The app is generally good and works as expected. I would like to upgrade but there should be a middle tier for people in my situation who are not able to afford the high cost of the upgrade but need just a bit more than the free version has to offer.
Powerful Pepper Company · powerfulpepper.co · top 100k store
This is really the best way to collect sales for your shop in person. Tip, if you use a qr code generator for the product sku and create labels with that, the pos app will read it just fine to pull your items for the sale. Honestly, it's faster than using a standard bar code to read it. My only main complaint is that it always requires internet access. This is great 9/10 times. However, vendors like us who often sell at Ren Faires in the middle of some field somewhere where the cell phone tower was never meant to handle the types of volume that are suddenly thrust upon it, I am forced to use a backup payment terminal (square). I would give this 5 stars if true offline processing with cached store data was something that could be integrated.
Aélhaus LLC · unranked store
Me ha ayudado un montón con temas de inventario, calculo de precios, flujo en caja y contabilidad.
La Cazaplantas · lacazaplantas.com · outside the top 100k
I am very happy with Shopify POS!
Antigone's · shopantigones.com · outside the top 100k
Love the app; simple to use, can look back on customer orders and notes; easy connection to card swipe devices. Just wish there was a way to send quick notes en masse to my clients without having to pay for another app to use the data I've collected.
The Jewelry Bar by Viridian, LLC · viridian-shop.myshopify.com · outside the top 100k
After using other POS systems, I was quite pleased with Shopify! To be honest, there have been a few challenging moments, however, they were resolved quickly by Shopify. I have mixed feelings about the a la cart apps, but at the end of the day, I like having a pletheroa of options to build my store the way I want it to be. There is room for improvement, but from what I’ve seen these past 2 years, Shopify is continually working to create a POS system that is innovative, easy to use, and ahead of the game!
Byrt & Gerty's Kids Redeux · unranked store
It is a good POS system to run in a store where you are selling items and services both in store and online. So far the only thing I haven't been able to figure out is a way to put in a payment plan option (through the store itself) where it will keep the balance of what is still owed.
Star Light Technologies inc. · unranked store
Parfait
BBToys.re · unranked store
Convenient and easy
Waiwaolani · waiwaolani.com · top 100k store
El terminal punto de venta es correcto aunque debería tener más opciones del día a día de un tpv . Noto a faltar la posibilidad de conectar mas impresoras o lectores de barras. Otro aspecto que se debería mejorar es la entrada de mercancias en cambios de productos con una posibilidad de insertar productos en negativo como devoluciones y dar salida como positivo a otro producto en positivo en el mismo ticket. Eso facilitaría mucho el cambio de productos por tallas, colores, o cambio de modelo , algo que es muy habitual en el día a día de un tpv en tienda. También sería de mucha utilidad poder realizar vales por valor de un importe y llevar un registro de estos vales en el caso de que alguien devuleva una prenda y se le entregue un vale por el importe de la prenda.
Corseteria Lita · corseterialita.com · outside the top 100k
It’s good
Simply Charleston Boutique · simplycharlestonboutique.com · outside the top 100k
Once i learned how to use the card reader everything after that was perfect! Super happy with my choice to use Shopify!
Ratchet's Wretched Threads · unranked store
Fácil de usar y el perfecto complemento para mi tienda Shopify online. Gestiona muy bien los stocks y es bastante completa en su versión gratuita . Hecho en falta poder cambiar el número de caja registradora manualmente ( la app lo hace por ti , en función del dispositivo en el que accedas a Shopify POS ) , ya que algunas veces teb¡nemos que atender 2 personas con dispositivos diferentes , pero la caja es la misma.
Sister Birkin · sisterbirkin.com · outside the top 100k
Shopify POS is user friendly and works great at our Pop Up Markets. We really enjoy the new feature of having the customer be able to see the screen as they are checking out.
Graceful Designs Est. 2020 · gracefuldesigns20.com · outside the top 100k
a volte non legge i codici a barre, altre volte li legge anche da lontano. perchè?
Garden Battistini · gardenbattistini.com · outside the top 100k
It was quick and easy to set up
CoastalCastings · unranked store
We are an omni channel, multi-store chain B&M+ online. Lied to by Shopify. Their platform has grave feature gaps, not suitable for any merchant beyond a home biz. For example, the product fields have weight, but not dimensions. So they claim that we can connect our UPS discounts but that's not true since you need package dims, eh? Also, the COGS of any given product DOES NOT update when receiving new inventory at a higher/lower cost. One simply re-calculates the new weighted COGS for each product shipment in excel and types that in, ugh. Also their PLUS, at $2000/month, does not allow the POS to talk to the eCommerce. So any price or quantity changes would have to be re-keyed for their pro package, total falsehood that their platforms are integrated.
My Store · unranked store
Easy to navigate
Graphic-Poetry Stationery Shop · gpstationeryshop.com · outside the top 100k
its generally easy to use. I just wish it broke out sales tax when giving reports
Wild Waters Soapery · wildwaterssoapery.com · outside the top 100k
I use the Pro version and find it easy to use. I would however LOVE to see the app being released for Mac computers etc instead of only tablets.
giftbox co. · unranked store
I love the ease of use and it's dependable.
Grace To You 618 · unranked store
Do not support most popular payment terminals and receipts printers! Limited only to several models (old and ugly). No support for any payment terminals i Europe which is why I'm thinking about changing the platform to another one that comes with the latest technologies. Currently, with Shopify, upselling at a brick-and-mortar location is archaic and cumbersome.
DOGONI · dogoni.store · outside the top 100k
Free app is great for merchants just starting out, you get what you need to start selling at in person events. I gave 2 stars because merchants should beware of using tap to pay on iphone. As seen on Shopify forums, many merchants have issues with tap to pay on iphone connectivity - it rarely works (it has only worked once or twice for me) forcing me to enter card payments manually. This was fine until I realized from another forum poster that Shopify payments charges higher fees for manual card entry even though it is a Shopify app issue that tap to pay is not working. So be sure to get a card reader so you can avoid this!
Evergreen Curated · evergreencurated.com · outside the top 100k
Right now I'm using Shopify POS for inventory replenishment, we have 7 physical shops and they are ordering the products they need via this app. I cannot justify 89$ a months because it has a big problem, I need to set up minimum orders for the products, and that's because of the boxes, the standar box can contain 6 or 12 products, so I need that every shop orders a minimum. Shopify POS doesn't have that option, I tried using variants but every time you scan a barcode It's not showing correctly the options.
Fielhogar · www.fielhogar.es · outside the top 100k
Love it. Best we’ve ever used
Plug's Sweet Tooth · unranked store
Nos ha arreglado la existencia. Pasamos de vender del PC al Celu, pero nos acostumbramos a esa parte.
PiedraBruja · piedrabruja.cl · outside the top 100k
Yes, I am very happy with the setup or the system and the process - but not so happy with the equipment...I have had a number of issues with the equipment not working properly - especially the chip reader
LeChic Bath Boutique · unranked store
super
The Outlet Station · www.theoutletstation.com · outside the top 100k
A great app, fully recommend it.
Tongariro National Troutcentre · troutcentre.com · outside the top 100k
Been using this app for years & love it. I use the LITE version It has its limitations. I was using the full version before when we had retails stores but now, we are online only. But we do still use it when we do events. I believe if you use the POS & Card Reader together the full version should be FREE.
Zabel Designs · www.funfettibody.com · outside the top 100k
muy bien pero la version pro esta demasiado costosa, deberia ser mas accesible
Loveganics · unranked store
I really like the POS some things are a bit frustrating trying to add collections and all you have to do and can never talk to a human always a chat bot that never helps
The Classy Cactus & Co. · shopsassysallys.com · outside the top 100k
The app is perfect, except for one thing. You can not exchange a product in POS Lite. To be able to exchange an item, you need to upgrade to Pro, for 85$, just to have that one feature, and that I feel is too much.
Adtitude Sport · www.adtitudesport.co.za · outside the top 100k
Love it’s ease of use and integrations with My shopify web site and payments
Wheat & Wildflower Handmade · wheatandwildflower.ca · outside the top 100k
buena
BIRRIAGAMERS · birriagamers.com · outside the top 100k
Generally its a nice implementation of POS and easy to use. A little buggy with the BT connections to barcode reader dropping almost daily. Still missing some major features compared to Square (where I migrated from). My biggest gripes are the lack of options for barcode readers and the card terminal in Australia is a toy - more like a calculator. My customers find the screen on the card reader hard to see, there is a lack of audio beep on payment, charger cable comes out side (ugly) and no cradle for security. Still has a long way to go...! If Shopify provided better options for the card reader and barcode readers that don't cost $600 it would be a 5 star
Long Reef Surf · unranked store
This is by far the most anoquated and difficult system. Furthermore Shopify should catch up with the times as people have been requesting desktop and pc option since 2016 and earlier. They force you to buy their equipment and it is a joke at best. The industry has moved on from this crappy equipment and so should shopify. Many of shopifys own aps do not work with POS and processes are aweful. We have tried everything to try to get their support but keep getting run around and being told this is not normal issues. LIES
Conrad's Best Gourmet Gifts · unranked store
A veces se desincroniza el lector de códigos de barras y ese tipo de accesorios no los envían a méxico, ya debería haber esa tecnología fácil de obtener en mexico para nuestras tiendas físicas, yo tuve que pedirle a un pariente en texas que me enviara el lector de códigos de barras y nos ha ayudado bastante a cobrar en las tiendas
Protein Depot · proteindepotmx.com · outside the top 100k
muy buena app
Schatzi Store · www.schatzistore.net · outside the top 100k
It's a solid POS App, but you guys keep tweaking, and sometimes more is... more. Like that Blue Arrow button you have to tap after you enter your pin. Why is that necessary? I f you enter a correct pin the main checkout screen should simply open. No need for the extra step.
HUZZAH! Toys · www.huzzahtoys.com · top 100k store
We shifted from Intuit POS to Shopify POS as recommended by Intuit. Unfortunately, customer service support is very poor with this company. We seek help concerning Shopify Payments for a year ago and was never resolved. We gave-up and used paypal & amazon pay for all our credit card and online transactions. SAD to say but we have to go back in dealing with Shopify customer service who does not render the necessary services to make our business grow. It seems that everyone in shopify customer service is very irresponsible in resolving important issues of their sellers/subscribers. TO INTUIT.... why did you entrust us to Shopify.
FINE FRAGRANCES · unranked store
I would never recommend shopify to anyone who likes to have good customer service and get their payments in a proper amount of time. We have had nothing but issues with the payments taking 8 days to go to bank, to the connector to quickbooks desktop connecting but putting all of the information in the wrong place. It has been a nightmare. We spend hours on the phone with the customer service people and then they tell that they will have a team email us. The communication is terrible and we have only had this system for less than a month.
Soccer Madness BG · unranked store
I have been using Shopify on-line since 2013, and POS as soon as it came out. In the beginning, they had a free version, but it did not print receipts or have a "Save Cart" feature. So I opted for the paid version of POS. It wasn't much more at the time, but then Shopify combined the paid version as part of the ecommerce site for no extra fee, Yay! (Except Hey, I have been paying for it for a while and now it's free? hmmm) So then they raised the price of the ecommerce, which still included the previous paid POS version. Fine. I was okay with the arrangement. Most of my sales are online, but once a week we are open, like a pop-up. I love the POS system on the ipad, that uses a barcode scanner, printer, and card reader. And for years I used the "Save Cart" feature as customers tend to pile up all the things they want to purchase to keep their hands free. This feature saved the day. Except now they have a Pro Version - For $89 a month extra! As soon as they came out with it, they took away the "Save Cart" feature in the "lite" version, (which was what the version I had was now called). I cannot justify spending $89 more a month for 4 days of sales just so I can save carts while my customers shop. My work around is to have a second ipad so I can at least have 2 carts going at a time. My customers often travel far to be able to purchase in store, and they buy dozens of little items that take a long time to ring up. While they are shopping another customer often comes up to purchase one thing, but we have customer #1's cart going, ugg. So that is when we can use the backup ipad. PLEASE Please Shopify, let me have "Save Cart" back. We only need it on one register, one day a week. I guess it is too much to ask. BTW, I have 3 Shopify sites, doesn't that buy me "Save Cart" for just 1 of them? Or, maybe a fix for my POS?
Rose Mille · rosemille.com · top 100k store
Shopify POS makes my life as a vendor simple. Very intuitive and easy to use. Great Application.
Blazing Beard Products · blazingbeardproducts.com · outside the top 100k
Just beware that if you close your store or POS, don't just uninstall the POS app if you are paying for Pro. They will keep charging you and there is no obvious way to remove the charge. After a long time and eventually chatting with a human advisor, you have to re-install the app and then go in to the location and downgrade the app to the Lite version, which will then be free. I assume after that then you can uninstall it, but perhaps wait for a billing cylce or two to ensure that you are no longer being charged before you uninstall it. That will save you 1. being charged monthly until ou realize this, and 2. hours of your life trying to figure this out and reinstall the app!
TrainLife.com · unranked store
Love it! Could definitely use an automatic discount rather than a button or coupon
The Sudsy Soapery · unranked store
I am on the lite (free) plan, There are serious limitations and connection problems if you sell and track inventory items, but when you know that limitation you can adjust your checkout sequence to accommodate for them and I wish we could "fulfill" orders for pickup on the free plan without using a second app, but I can't say enough good things about Shopify POS. Their platform truly understands the importance of a quick and seamless checkout process. I would rate it 4.5 stars
Pyramid Comics & Cards · pyramidcomics.com · outside the top 100k
Eventhough it is the native app for shopify, it has recurrent connectivity and sincronization issues with barcodes and inventory It is unpractical that only certain hardware is available for use with the app, and that this hardware is unexistent outside certain countries or extremely expensive. It makes no sense that my current computers cant be used, and im forced to use tablets of mobile devices. This issue, next to the associated hardware makes scaling extremely expensive, and opening new venues implies purchasing the expensive and selective associated hardware. Finally subscription costs are expensive, charging 80USd for being able to associate sales with employees. This should be a basic feature of the app, included with the plus 1000USD i pay monthly for shopify
Harumi Belleza Coreana · harumiglobal.com · top 100k store
H
Invapes · invapesgt.com · outside the top 100k
User friendly
The Posh Peach · www.theposhpeach.com · outside the top 100k
tres bien le seule chose est que je ne suis pas capable de faire des changements sur le produits en batch comme par exemple retirer quelque produits d'un canal de vente
Rose d'Olive · rosedolive.com · outside the top 100k
Nothing special. Works as it should.
Edible Landscaping · ediblelandscaping.com · top 10k store
Incroyablement efficace
Boutique JAGA · www.ja-ga.com · outside the top 100k
Muito bom, prático e útil. Utilizamos todos os dias para vendas presencialmente
Sara Bird Tattoo · shop.sarabirdtattoo.com · outside the top 100k
This app is everything you need to begin a business. Very friendly, great data collector and the customer service is very fast reponse.
Home Store · coolio.ro · outside the top 100k
Would like a way to run multiple layers of discounts on the POS.
Astral Comics & Games · www.astralgamesonline.com · outside the top 100k
It is so easy to use!
Heroes Beauty · heroesbeauty.com · outside the top 100k
Prior to Shopify FOH our online retail and in store retail were 2 different channels. This meant no data was being shared across and also no integrated payments. Since using Shopify FOH we have grown our customer database and our direct sales from our newsletter database has doubled over the first year.
Pepo Farms · www.pepofarms.au · outside the top 100k
TODO OK
HAMMERHOJ · unranked store
Es fácil de usar, rápida, me gustaría poder tener la terminal de cobro unida al sistema
Dr Moda · unranked store
great app for business
Grace and Gala Boutique · graceandgala.com · outside the top 100k
Nos encanta su interfaz de uso.
ShopCorporis · shopcorporis.com · outside the top 100k
Love it
Welive · unranked store
Flexible, reliable. Not a fan of new card reader however.
Paradigm Spirits Co. · paradigmspirits.com · outside the top 100k
so far good but i have one major issue with the app. the shopify pos only shows a certain amount of sold items on the screen. If a customer purchases e.g. 13 different items the pos won't list all 13 items, only 10 items. This is a major issue and needs to be fixed as staff won't be able to check if they have charged correctly. I hope this can be fixed so I can give it a 5 star
Luna & Soul · www.lunaandsoul.com.au · outside the top 100k
TERRIBLE APP, doesnt work in PC only in expensives equipments
Ferropolis · unranked store
Tiene de manera nativa en Pos Pro casi toda la funcionalidad que se requiere en un punto de venta. No le dos 5 estrellas porque aun con stocky que es gratuito en la version Pro el manejo de los inventarios es elemental. Me gustaria ver que se integre con un ERP de forma nativa desarrollado por shopify y no por un tercero
Palermo · palermorestaurante.com · outside the top 100k
Printing receipts direct from sale has at times not gone without hiccups, we have worked around by going back into orders and printed from there.
Lovells Flowers Ltd · www.lovellsflowers.co.nz · outside the top 100k
I love Shopify, making the switch over has been amazing, I have made all my girlfriends with shops convert too! Point of Sale is great, I wish there was a way though to mark items on sale directly from an iPad, instead of getting on to the Shopify website on a computer, and also show how much a discount is on each individual item, instead of just showing the amount off at the bottom total. but besides that, its amazing
Meraki Co. · unranked store
I love shopify
COMFORTWIZ · comfortwiz.com · top 100k store
Facile d'utilisation, vraiment un système plug & operate.
DISTRICT 1 LASERTAG · district1.ca · outside the top 100k
Really good App with lots of functionality and deep integration into Shopify! :-)
Allude München · allude-cashmere.com · top 100k store
We've been using the POS system for the last 18 months. This was our second smart POS system but the first that integrated inventory between website and retail store. The integration has been a blessing and we have found a tremendous amount of value in having one system. While there are enhancements and quality of life improvements that we would like to have, the Point of Sale is in a place where we can use it for 100-200 transactions per day without any significant issues. We currently have three registers (all iPads) with Bluetooth card readers, 2D scanners, and Epson receipt printers.
Stage Stop Candy · stagestopcandy.com · top 100k store
We have been using Shopify for 5 years now, We are happy overall, one thing I would like to see them add is a contact number for support. Last week in our area there was a major outage for another POS system, several stores had to close, we had a great day and out sales were up 20% for the day!
Jimberly's Boutique · www.jimberlys.com · outside the top 100k
In the last 20 years, I've used multiple POS systems, QB POS, Stone Edge, Microbiz, and now Shopify POS. This is the simplest, and most advanced POS system we've used to date. The only thing I wish was better was the Stocky app for inventory management. The fact that the Stocky app does not update the cost basis as we receive inventory is quite a disappointment.
Moore Brothers Music · moorebrothersmusic.com · top 100k store
So far so good. There are a few glitches that I am finding, and you cant accept Mastercard and visa gift cards, but pretty good. The worst thing is that you cannot get anyone on a phone line for help- you have to use the chat box but they are pretty efficient with it.
Heritage-Boutique.com · unranked store
While my experience with Shopify POS has generally been positive, there are a couple of challenges. The barcode reading feature doesn't always work smoothly, and I've noticed that tap pay often disables itself. Additionally, toggling back and forth between functions seems to generate false abandoned carts, which can be a bit frustrating. It's worth noting that these issues seem to be affecting my business, so I'd appreciate any insights or solutions to improve these aspects of the system.
StylesbyRichLife · stylesbyrichlife.com · outside the top 100k
Nach über 20 Jahren Erfahrung mit Kassensystemen habe ich endlich eine POS-Lösung gefunden die den Alltag im Handel extrem vereinfacht. Die App ist Einfach, Intuitiv, stabil, bietet alles was man im Alltag braucht und noch etliche nützliche Features darüber hinaus. Multichannel ist nicht länger ein wünschenswerter Gedanke sondern wird mit Shopify POS ohne Hürden umgesetzt. Unser Team und unsere Kunden sind jeden Tag aufs neue begeistert! Es gibt nichts Besseres.
BACKYARD · www.backyard-shop.de · outside the top 100k
it is good as it sync with the website, so it is easy to update the inventory and customer information. yet for discount or searching products are still frustrasting sometimes.
西多 Sai Kung Store · unranked store
very great APP. much help my store !
HANAMARU JAPANESE MARKETPLACE · www.hanamarumart.us · top 100k store
Perfect for our small business! Very reliable for inventory and sales.
Florida Sugar Shack · unranked store
I love the app and service.
Americasabella · www.americasabella.com · outside the top 100k
Simple à installer, à paramétrer. fait très bien le job. Des améliorations seraient à apporter au niveau de shopify d'une manière générale, par exemple : pouvoir gérer des prix différents entre boutique on-line et PDV, lorsqu'un client ouvre un compte en boutique qu'il soit automatiquement taggé PDV pour que l'on puisse distinguer les clients boutique physique des clients web.
B.B.N des vins en Bio, Biodynamie et Nature & des livres · unranked store
Hi! I would like for the Chipper to hold a charge longer and to stop going into sleep mode. Otherwise, I like using it. Thanks! Jennie :)
Hot Spice Jewelry · hotspicejewelry.com · outside the top 100k
Another Update: still awful and now the only card reader option is the tap & chip which disconnects constantly. Lots of typing in card numbers and restarting ipads going on on top of the horrible POS. Update: Still awful. There is an update just about every day and it is even worse than it was to start with. One year in, and I STILL HATE this POS. Clunky and hard to navigate through those stupid tiles, and no updates to the design at all. UPDATE: This is still a horribly designed POS system. The user experience clearly was not tested in the real world. And now they have changed the inventory management to be even worse. Of course you can always pay them more money to get some of those old very basic features back. SCAM This app used to be great. The new update is TERRIBLE!!! The "lite" version is missing basic every day functions- cant do exchanges anymore, employees cant log in, and they lay out is just bad and confusing. All this is here for now is to squeeze and extra $80 out of you. Real shame. Looking into alternatives to shopify now. Update: Months later and ZERO improvements have been made. Still horrible. Shopify is still ignoring all the negative feedback they are getting. More 1 star reviews than 5 and 4 star reviews combined, haha. Wake up!
The Rivertown Inkery · unranked store
We tried Shopify POS but we can't change the tax with custom products, we asked for a change but they said there is nothing they can do. they lost a customer for this reason hope they will fix this limitation in the future.
Floratuin · floratuin.com · outside the top 100k
I've been using Shopify's POS system now for the better part of a year for my In-Person events when I do shows. For what I need it to do, it does a good job but I would like to state that it can be slow at times to load items scanned. I've also had issues with the chip reader just not wanting to work so it takes rebooting / unpairing / repairing several times before it finally syncs with my POS system again. Aside from those issues, I have no other complaints! It's been a pretty solid machine that helps me enormously at these conventions. When it finally clonks out, I will most likely migrate over to using the handheld device instead since it's compact.
Fatty Pancake · fattypancake.com · outside the top 100k
En algún momento sacarán la versión para Windows? O shopify pos en navegador web? El problema de pos en celular o tablet es que las pantallas son muy pequeñas y al estar en mostrador las pantallas grandes son más practicas
Bluendig · unranked store
Terrible system for retail. While Shopify has an excellent ecommerce platform their POS is lacking many basic features, is very limited as to what can integrate and the hardware is simply junk. Their card readers never stay connected, they never have hardware in stock so be sure to buy 2 of everything when they do have it or you will be forced to do manual card entry at an inflated fee as well as adding time to every card transaction. The worst part is they do not seem to care to make any real updates. Every forced update they send just causes more bugs and more issues. We are currently looking for a new system due to their lack of performance.
thesnackhut · unranked store
Pos is powerful and simple tool to use. Shopify adds updates routinely.
Vendors · thevendors.net · outside the top 100k
Malheureusement la version gratuite est très maigre. Pourtant elle est partie intégrante de l'abonnement (pas gratuit du tout )
CréaRomans · www.creamobil.com · outside the top 100k
Can't edit custom products once you add it to the order, you have to delete the custom product and add it again. Needs a Windows or Web version. We need to use a desktop computer in our shop for different reasons and we have to run this app through Bluestacks (and it runs horrible) because there's no Windows native version. I cannot connect a card reader to it and neither a barcode scanner because Bluestacks doesn't support Bluetooth. What's so hard to make a Windows native app on the store? Many others would jump ship to Shopify POS if they wouldn't have to use space (maybe on a little desk) with an iPad next to their computer. It's so much more comfortable to use it with a keyboard and mouse when you have to type customer's name and custom products.
androidez · unranked store
Why can't we choose the currency on the POS? I am in Canada but I chose to have my store currency in USD. When I am selling at an event, it does not give me the option to choose Canadian funds. Very frustrating.
Vision K9 Company · unranked store
I'm sure this app works fine if you're using Shopify Payments, but when you can't they make you do a workaround to mark orders as paid. This also means that you have to enter amounts manually into the pin terminal, and this subsequently creates mistakes and is generally a tedious task.
Mail & Female · mailfemale.com · top 100k store
You get to pay an extra $92 for the admin panel that includes an overpriced website hosting you just might never ever need. Then it uses only very few options of printers which are really scare in locations and outside US and Europe and unnecessarily expensive. An Epson printer costs about $287(excluding shipping fees). Overall, the coating isn’t friendly or logical at all. Had to drop it. Will not recommend.
Seinde Signature · shop.seindesignature.com · outside the top 100k
Changed my pin to log in to Shopify settings, pos, but now I can't get into my pos go. What's going on? It's as if the Shopify settings don't connect to Shopify pos go. The Shopify pos for my iPhone doesn't work either. I log in then it asks me for the location and when I add the location and try to continue nothing happens. The screen doesn't move forward or backward. Left wondering, why am I spending and losing so much money with this company.
Khaki's Beauty · unranked store
I have been a vendor at 4 festivals so far for a total of 6 full days and used their chip reader and this POS app. No problems other than disconnecting from the hot spot a couple times due to my phone or IPad. Although I could not print the report offered on days totals from the POS the print button was not clickable. Very easy to use and set up. Just have to make sure products are set to POS in Shopify admin. and disable tax setting when done if you're collecting taxes in another state temporarily. Other wise taxes will be collected on online orders if someone from that state orders online. Setting up inventory for the POS in the Shopify admin is confusing for me, for others probably not so. When I have more time I will call support to help me figure out. The POS app and reader has worked well for me.
ClassyStands · www.classystands.com · outside the top 100k
we were on the Shopify Plus subscription for a year and cancelled. Shopify Plus comes with the feature of Shopify POS Pro and we did not have this feature prior to being on Shopify Plus. A few months after being cancelled from Shopify Plus, Shopify just decided to activate Shopify POS Pro on three of our stores with NO authorization. I'm trying to run my business not take hours of my time to have you reverse a feature you place on my three stores without our authorization.
Luxe B Pampas Grass Wholesale · unranked store
Really not designed well, can't use Laptop/PC (which runs Shopify!), scanning items takes too long, with too many 'select' steps, just want to barcode scan and move quickly to get customers through in-store checkout process. Buggy connectivity to Wisepad3 card reader. Merchant fees are higher than using a standalone EFTPOS machine (even after Shopify surcharge). Only reason still have this app is it is a stitch-up for some Stocky app functionality :(
The Combat Company · thecombatcompany.com · top 100k store
Super easy so far. I am a physical store and purchased the iPad stand, barcode reader, receipt printer and chip reader. I purchased a cheaper cash drawer off Amazon. Everything was able to set up smoothly, including the cash drawer. I am not tech savvy, but I was able to set it up myself with no issues. With the barcode scanner, checkout is a breeze. The app makes it possible to personalize options. Add discounts in a click. Very user friendly. Once I am financially able to justify it, I would like to upgrade to the pro, but it's not feasible at this time. I would really like to be able to print a survey but haven't found one yet. I don't know if it exists?
Bougie Bottoms Cloth · bougiebottomscloth.com · outside the top 100k
Nous l'utilisons depuis maintenant 6 ans dans notre boutique en France, l'appli est souvent mise à jour. C'est parfait. Possibilité de rajouter des applications utilisés sur notre boutique en ligne. Les stocks sont liés c'est super
KLUBBSTORE · unranked store
Poor POS app. Researching other options after just a few months. Not physical location friendly. Time consuming to enter orders and can't use a computer for POS.
bijoujeweler · unranked store
Do not use this app if: You deal with a lot of customers a day, this will add minutes to every transaction just adding barcoded items to the cart because it doesn't do it automatically once a product is scanned. You have lots of products with variants that you have to rely on checking the SKU a lot because they don't have barcodes, or the differences are not obvious in the title or photo. The SKU and barcode is not visible on the first screen when searching for a product. You have to click on each product variant to see the SKU number. Bummer if you don't pick the right one on the first or second try. ˜ Sadly, I really enjoy stocky so now I'm stuck with POSpro because they don't do them separately and now, I have to pay for another POS app on top of it. Sigh.. Note to the Shopify retail team: I suggest you pop into a couple of stores that use this app and process transactions for half a day at each, you will soon realise how frustrating it is. Also, why is POS not available on a web browser? We all have computers already, why are you forcing people to have to buy another piece of hardware?!
Mollies Make And Create · unranked store
They just lost me as a customer by forcing an update which makes it mandatory for customers to have both phone and email when doing a delivery order. They made up a story about it being for security however the website rules are either a phone or email and it works just fine. They also suggested I make up email addresses to get past a screen that stops you proceeding which I am going to refer to the ICO as that's essentially using fake data , tut tut Shopify! They are looking at their developments in a completely isolated manner and not considering all cohorts. We've lost thousands this week as it's Mother's day and we can't see a high % of our customers. They need to get a handle on their rogue Devs.
Time for Flowers · unranked store
The app itself is ok as long as you stick to the recommended hardware, or it just won't work! (Basically stick to American based Apple products). My issue is the features it allows in the free version are lacking, that, in retail certain abilities are considered standard. For example the ability to make an exchange on a sale and the use of existing discount codes from the website end (i can tick the box but unless I use pro it doesn't feed it through). I don't want to pay an extra £80 just for this option, so I have to the calculations manually and adjust stock manually. I don't need multiple outlets or more than 5 staff I can barely afford myself! I understand the software is different than the e-commerce software, so billing is separate, but someone really needs to look at the needs vs extras because what I need vs what I want are two very different options. Maybe allow a system of choose what you want and charge accordingly... better yet, just allow me to do exchanges and use discount codes on the POS.
RetroEsque · retroesqueuk.com · outside the top 100k
PSA: When you enter in an address to collect sales tax, they do not have the correct tax rate system. I entered my correct address, which on the government website has a 3.5% local sales tax rate, but because Shopify POS is super behind, they use a "Basic System" to determine the tax rate, which is 4% lower than it should have been, leaving ME to pay the remaining taxes out of pocket. I am not sure how this app is even legal if they cant even provide the correct tax rate!
Shop Fitted Boutique · unranked store
i'm in the shopify app store --- why isn't the the current release number shown, and related release notes?? the app does not always auto update, and we need to know what is current and the related changes.
Lasting Impressions Gifts (LIG) · ligonline.ca · outside the top 100k
The app is a bad, forced update after forced update, and all that seems to change is making our ipads unsupported. even worse if you pay shopify more money for their tap and chip reader. They may as well go back to a wired connection to the ipad because they don't seem to know how to use bluetooth technology. Having to restart the app every time the devices sleep isn't an acceptable solution. They've opened up their business to third party apps for everything else they may as well just let third party hardware/software handle this part as well.
Park & Fifth Clothing Co · parkandfifthco.com · top 10k store
The card reader is always asleep. Trying to wake it up by pressing the power button once according to the onscreen message doesnt work. I have to go back or close the app, open it and login into the app again, or check the connection to wifi. Its just so inconsistent. Im thinking of just dropping this POS and move onto Square or Keeping it all on Venmo business and Zelle. You would think Shopify would have this fixed by now since this has been the biggest complaint from all POS users here.
Nomad Roasters · nomadroasters.com · outside the top 100k
i am using the app , i like it but it needs more improvement like applying multiple discount at once or at least combine discount with other apps . also needs a note app for employee duties .also need tracking each employee sales for collection
LECCE · www.shoplecce.com · outside the top 100k
This app went from bad to worse after the recent update a few weeks ago. We waste so much time getting the card reader to connect, and when it does connect, it only works for a few minutes at a time making us waste time doing manual entry. Also, I wish this app had more useful features for vendors in general. We are a clothing store so we don't use the "Enable Tips" feature. However, I wish that was replaced with a more useful feature where I can add marketing reminders for staff to remember when doing checkout for example "Don't forget to ask for customer's phone #" or "Ask for a Google review" etc...
MY ROYAL CLOSET · unranked store
Wir verwenden diese App nun bereits 1 Jahr lang, aber seitdem tut sich wenig bei den Verbesserungen. Das UI könnte viel mehr Anpassungen gebrauchen, z. B. die Größen der Kachel, die UX ist wenig intuitiv. Dazu wird uns seit Wochen immer wieder eingeblendet, dass TSE nicht aktiv ist. Die Z-Bons zeigen selten die richtigen Umsätze, immer wieder fallen Kartenzahlungen hinten runter. Alles in allem leider kein verlässliches System. Wir werden uns eine Alternative suchen
Weinberg Shop · shop.weinberg.club · outside the top 100k
The app definitely needs some layout and user interface work. The cart is not accessible from every screen which makes adding and removing items more difficult and require more steps than necessary. When you add an item to the cart, you can only add one item. If you need to change the quantity of any item you have to go back to the menu, go back to the cart then change the quantity. You should just be able to change the quantity before you add the item to the cart. The "Ship to customer" option is only available at the beginning of the sale which is incredibly inconvenient. When my customer decides half way through the sale they'd rather ship instead of carry the items with them. If anything the "Ship to customer" option should be a separate page or section before you check out the customer with a simple toggle switch that enables shipping or pick up. My last complaint is that the bluetooth does not reconnect to the card readers if you walk away from your paired reader. In order to get the readers to reconnect I had to either make the my phone or iPad to forget the device or completely restart my phone or iPad. I gave the app 2 stars because it did perform enough for me to make sales but the overall inconvenience of how the app is laid out made my sales in a fast paced environment more stressful as opposed to helpful. I really hope Shopify updates the app to be more user friendly and streamlined. I'm going to try and use it one more time before the end of the year, and if it's still PITA, I'll defiantly be switching to a different option.
Fusion Tools · fusiontoolsstore.com · outside the top 100k
We just updated the app (to version 15.4.1) and while it worked wonderfully prior to the update, we've experienced so many issues with the new app. I've had to delete the app and re-install it twice to try to fix some of the glitches (some are still not fixed). *They changed the counting tool which was so quick and easy to use prior to the update - you could enter the qty of currency and hitting "enter" would bump it to the next section. Now you have touch each line to enter the value, often opening and closing the keyboard to see the next line. *If you enter a first and last name for a new customer, you have to add a phone number or email address to save it. Before you could just add the name and save. (If you just use a first name, you can add a new customer without the extra info). *Receipts no longer print automatically on returns/exchanges. You have to go through 3 more screens to get to the "print receipt" button when it used to print automatically. While the update on the receipts for exchanges/returns is good, they changed so many other things - and NOT for the better. "If it ain't broke, don't fix it." Really wishing there was a way to revert back to the older version of the app. The update is really frustrating!
MISH Fashion and Swim · mishfashionandswim.com · outside the top 100k
Ich habe diese Point of SALE Shopify App in Zusammenhang mit Plentymarkets benutzt nun habe ich ein Riesen Problem dass wir nämlich keine Artikel bestellt und Aufträge in das Plentymarkets ERP System geschrieben. Ich hoffe es gibt bald eine Lösung. Somit ist die Kasse für uns leider unbrauchbar. Schade
Styleplanet · www.styleplanet.com · outside the top 100k
I use this app at markets and pop-ups and it's great. So simple to use and modify to make it work for me. You can easily add the discount codes etc and move things so they are in the easiest place.
Yellow Ribbon Gift Shop · unranked store
Love it.... its very easy & user friendly to use this app. I would like to know how can i differenciate my charges when charging a client in store and when charging at a trade event using shopify POS on phone.
Tresor Collection · tresorcollection.com · top 100k store
So far so good! I used the PoS for the first time at a local market. I did experience a blip in which the cc scanner would not connect with the app despite it working 5 minutes beforehand but after a hard reset everything connected again and worked with ease. I enjoy the flexibility of the app as well as being able to easily scan our barcodes with the phone.
CAVU Fabrics · unranked store
We love it! The POS works well, easy to use, and Shopify support are so QUICK to help with any questions.
Agrow Market · unranked store
Deze app werkt goed! Duidelijk, overzichtelijk en handig in gebruik. Enkel een handleiding in Nederlands zou nog handig zijn en eigen ticketnummering.
LIVTHELABEL · livthelabel.com · outside the top 100k
I've started using this app in order to integrate my retail outlet with my upcoming online site. It has made a lot of things easier for me. However, my struggle is only in setting up a receipt printer as per requirements as the specified printers are not available in India. It would be better if shopify can incorporate commonly available printers for the India market.
vishaki.fashionjewellery · unranked store
The app is a very useful extension of our online store and is very well thought, however there are a few limitations that are so simple in their nature that I find it almost frustrating. First of all, in order to have our store's logo on the receipt, we need to subscribe to a plan of $79 USD per month. Given that at this time, we only need this particular feature, there is no way that we can justify paying this much just to have our logo on it. And second, the Shopify order number does not print on the invoice. The reason why this is frustrating to me is because it can cause confusion when doing financial reports. It is a very simple option that would save us time and confusion. I explained to my team that receipt numbers always match order numbers, but it's just strange to have two different identifiers for the same order. Other than that, an absolute breeze to use. Will definitely stick with Shopify POS and fingers crossed that they work on these small issues.
GPX Store · gpx-store.com · outside the top 100k
It is easy to navigate and use. I really like that Shopify offers a tutorial for every possible question a new (or experienced) merchant may have. The only drawback I have was that not all my items showed up when I tried to scan the barcode, so I had to enter the item in under a custom sale. Other than that one issue, everything is wonderful!
Grace & Glory Boutique8411 · unranked store
It is better than anything we have used before. Quickly print, easy to use and in PRO plan we have almost everything we need from a POS. We only miss a credit refund option (gift card for a refund can´t be created directly from POS)
sumasmoda · unranked store
I love this app, it helps me add fisical sales faster thand on the shopify page itself, it's great to use when i have some Market events.
Nartemis · unranked store
GREAT APP , NO PROBLEMS. WILL KEEP USING THIS IN THE FUTURE. IF YOU GET PRO, IT HAS MORE OPTIONS . :)
Earth Soul Alchemy LLC · unranked store
It's so easy to use!!!! It really does all the work for me. I can do everything on this app. Add customers and all!!!!!
Coco Marie Boutique · unranked store
Having a good experience so far. Checkout is fast and easy and works well with the Shopify card scanner.
Legging Fetish · unranked store
We've been using the Shopify POS system since early days of the pandemic. We have a POS Pro subscription at one location and use the free Lite version at a second location. Both versions work wonderfully, although we really appreciate having local pickups and inventory features in the PRO version at our busier location. In combination with the Shopify tap & chip reader, we have full functionality to accept any payment type. The fact that it syncs inventory with our online store just makes everything magical. Every once in a while there are bugs with connecting the tap & chip to the POS app, but restarting the app usually fixes everything.
Seafoam Lavender · lavendercanada.com · top 100k store
Great for consolidating all online and in store sales in one place but it would be good if more reports etc were included rather than having to pay extra for additional apps.
Aitken's · aitkenwines.com · outside the top 100k
I use the app to help me keep track of my services. So far it has helped med to keep an accurate account of my finances. I love it!
Pampered Mane Hair Products · pampered-mane-hair-products.myshopify.com · outside the top 100k
The point of sale app, helps me keep my brick & mortar and website up to date. Makes inventory so much easier.
The Trout Spot · thetroutspot.com · outside the top 100k
We have 2 stores. This app doesn't support multiple stores. THe Shopify help suggestion is to (no kidding) buy a second iPad, even if using PRO at $90 a month. Typical Shopify - very basic functionality. Worse, their tech people don't know this simple answer.
Apex Chassis Wholesale · wholesale.apexchassis.com · outside the top 100k
I used the POS app for my first vendor event this weekend, and it went SO WELL. From being able to quickly create custom orders to balancing my cash at the end of the day, it worked exactly how I expected it to without a struggle every time. My only issue was that my card reader (the shopify chipper X something?) didn't stay connected. That could have been our issue with shady wifi or crabby bluetooth on my ipad, but it definitely wasn't enough to keep us from using it again.
Rolling Stop Creations · unranked store
This app make it easy for to process payments while mobile. I love that my inventory is integrated with the POS system.
MyBody Scents · unranked store
Very helpful when I'm doing my vendor markets. Absolutely love it. The card reader does go on sleep mode more than I prefer and I have to fix it quickly when I have an order but other than that, all is well!
Beyond The Curls · beyondthecurls.co · outside the top 100k
Expensive, and doesn't let you to add customize fields on the receipt. Vend POS is cheaper and lets you print anything that you want on the POS receipt. Shopify is getting left behind. Doesn't have a proper Customer Display as well.
Marpet | Terantes S.A. · unranked store
I use this app to help with in person sales at tradeshows. It is easy to use and has been working fine for me. Only one issue I have had is needing to do an update before making a sale and took a long time to complete.
UnlimitedBladeworkz · www.unlimitedbladeworkz.com · outside the top 100k
I use the POS app at shows and it works well. I like the way everything integrates perfectly and is tracked in my Shopify store.
Tonka Laser and Apparel · unranked store
Shopify POS is is not reliable constantly disconnecting in the middle of transactions with customers. Tech support is not readily available and may have to wait days for replies which are lengthy e-mails to troubleshoot. When these issues happen at the POS it is imperative to have immediate help. We have been unable to process transactions sometimes for a whole day. We outsourced a separate merchant processing system to avoid these disruptions. Shopify was reliable and great prior to all the changes to their new plans.
La Liga Soccer · laligasoccer.ca · outside the top 100k
Love it! Life safer for my shop! Its all I use, and helps keep my online orders and shop orders all in one.
Sarah Gauci · www.sarahgauci.com · outside the top 100k
Simple to use, Since it integrates with my online store, it simplifies confirming total income for the day, week, month, etc in my shop dashboard. It's very convenient to use with the Shopify Tap & Chip card reader.
Sudsy Dreams · unranked store
The update to the new re-tooled version was a straight up cash grab. The old version allowed you do everything you needed to sell in-store and online. It was a great tool to let the little guy compete. Shopify was doing it right and offering good value for the cost. Public company greed eventually took over and now they overcharge (to the tune of >$1000 year) just to have basic functionality like doing a simple exchange in your physical store. The lite version isn't usable if you can't do something as simple as swap out a size, etc.
basin + bend · basinandbend.com · outside the top 100k
I really like the app for all the many features it provides but it lacks the basic but popular QR code purchase option like Venmo or PayPal has.
Rock Solid · unranked store
Love the app can add additional features from other apps. Love the return & exchange features, as well as being able to enter the customers shipping address.
Diva's Den Fashion · unranked store
It's great how the free version can get you very far without the upgrade. There should be more price range between lite and pro. The only feature I find missing with the shopify lite is the option to return items and refund. I find it quite steep to pay extra 89$ for that option.
Cocobutts · unranked store
i like the app, its good system easy to work just expensive to upgrade because clients dont want to spend money as it is. only downside is having to pay for pro subscription
BlingBoots&More · unranked store
I use this app at pop up shops and it works great! Its easy to use and user friendly. I love the set up.
Kulture Boutique · unranked store
I used this app for Christmas Con 2021 and it was so easy to use. I had access to my online store and my customers were also to receive their receipt via email or text.
Gisely's Kreations · unranked store
This app is very user friendly. I really like the custom sale feature where one can add an item to a transaction. We have another POS from a different vendor that does not have this feature soI prefer using Shopify for that reason.
GoldStandardClothing · goldstandardclothingskb.com · outside the top 100k
When I go to bazaars, fairs and do physical selling it is a great tool. It is user-friendly and a trustworthy way to do sales outside of the online store.
Lizzys Gems · lizzysgems.com · outside the top 100k
I use this app for when I attend markets, and it's absolutely amazing! I love that my products from my store are already linked to the app, so inventory management is super easy too. The Shopify Tap + Chip card reader is also a huge lifesaver.
Eve Luxe Co. · www.eveluxeco.com · outside the top 100k
I really love the POS app. I use it on my iPhone during my pop-up events. Since upgrade to iPhone 12, though, my tap and chip no longer will connect. I've seen this is a common issue on various message boards, etc, with still no resolution. Luckily I still had my chip + swipe that I can use, but it's frustrating not being able to take digital payments like google and Apple anymore.
Lil Boat Boutique · lil-boat-boutique.myshopify.com · outside the top 100k
Love the app. Helps me keep up with inventory and let's me make sales on the go! I would love app, but would love some minor features without having to upgrade am entire plan.
A'sha Collection Online · unranked store
J'ai utilisé cette application car j'ai une boutique physique et une boutique en ligne, je ne voulais pas utiliser des software différents. POS est très intuitif et simple, nous l'avons tout de suite pris en main. Il faut l'utiliser sur une tablette, il est moins bien sur l'ordinateur.
La Curieuse Boutique · lacurieuseboutique.com · outside the top 100k
Lässt sich recht gut mit arbeiten, nur beim Checkout fehlt mir eine komfortable Funktion (die jetzige Trinkgeldfunktion ist zu umständlich), um den vom Kunden erhöhten Endbetrag ("Trinkgeld") einzugeben und darauf basierend dann die (schon vorhandenen) Wechselgeld-Infos zu erhalten. Alles in allem würde ich aber sagen, dies ist "Jammern auf hohem Niveau" ;-)
Totes Meer & mehr · shop.totesmeerundmehr.de · outside the top 100k
I really wish this could be a 5-star review. After decades with our prior in-store POS, we made the switch to Shopify POS so our online store and our in-store systems were on the same platform. While Shopify works great online, Shopify POS is nowhere near ready for prime time for a business like ours (small retailer, thousands of SKUs, many product variants, owners who are analytical about inventory). Issues include but are not limited to - - POS Bluetooth hardware that constantly disconnects - Practically unusable barcode apps. Needed two apps: one for printing from purchase orders and one to print individual labels when needed. The labels look different and the apps were exceedingly difficult to set up and use. - the inventory app, Stocky, only holds inventory data for 90 days. This means you must perpetually pull data into Excel via this app called Matrixify and then run all your analytics for YOY purchase decisions in Excel. What a pain. - Shopify POS support is absolutely inadequate. Extremely hard to get a tech on the phone, and their responses are often emails that just include links to pages in Shopify Help. They cannot log onto your POS and assist with troubleshooting or quickly resolve issues in an emergency. I could go on, but I think you get the point. We entered into working with Shopify POS with our eyes open and a lot of consideration. Ultimately, we invested several thousand dollars in hardware and hundreds of person-hours in data preparation to make this change. In the end, we pulled the plug and returned to our prior POS provider. We simply could not put our business at risk during the holiday season with Shopify POS. It's just not an integrated platform and it's not well supported.
The Annapolis Pottery · annapolispottery.com · top 100k store
Mittlerweile habe ich mich an den Umgang mit der App gewöhnt und bearbeite alle Zahlungen im Shop mittels Smartphone. Genial
WATERSPORTS24 · www.watersports24.de · outside the top 100k
Love the point of sale app because it's accessible everywhere I go. Can control my platform at the tips of my fingers.
StylePHX · unranked store
I use this to make purchases on the go and it does great. I recommend it for anyone who wants do purchase on the go, at events, or anywhere you do business away from business.
CLBargains · unranked store
I chose the bluetooth connection printer, scanner and card reader and cash drawer. After setting all the devices up with the easy instructions, it has worked wonderfully. I have been using at a temporary shop for 30 days now and I could not be more please.
Festive Creations By Stephanie · festivecreationsbystephanie.com · outside the top 100k
After using the Chase Bank tap and chip card reader, Shopify is the easies and most reliable thing out there.
Bobbysbest · unranked store
It's great and good to use. checkout system fast. easy to manage online orders and pos orders seperately.
UT Chelated Solution 螯合鉑金液 · unranked store
I used this app most recent at a popup shop and it worked great and was very useful. I will use again.
Secrets Of Glam Boutique · unranked store
I decided to use Shopify for POS and it has been a great way to link my website and in-person sales. Shopify integrates with all of my accounting and marketing tools! Great job!
Scent and Psyche · scentandpsychestore.com · outside the top 100k
It has worked well with in-person events. I love that it automatically updates the inventory count as transactions are taking place.
Flawless Designs, LLC · unranked store
Helping us run a bricks and mortar store linked to our online inventory, greatly saving us paperwork and reconciliation
Pro Golf Ireland · www.progolf.ie · outside the top 100k
I love this app!! I use my POS off my I-pad and I can bring it anywhere. very easy to use , Thank you!
The Morrison’s · unranked store
So far so great! We use the POS app in our store and have been extremely pleased with it. It was easy to setup, it's easy to use, and we love that it integrates with our online store's inventory.
Spinnaker Chocolate · spinnakerchocolate.com · top 10k store
This app is amazing! I really wish POS Pro wasn't so expensive or I would use that plan instead of the POS lite. I do love the POS software though!
Kayla & Co. · kaylaolmstead.com · outside the top 100k
I used this app for my first pop-up shop it was super helpful and fast to use! I love the chip and swipe card reader that was amazing as would recommend it to every business owner!
Ellezaj Kloset · unranked store
We use this app to run our local floral and gift shop. We have it running on an Ipad, and it works great - fast, easy to navigate, and works great with the receipt printer and cash drawer.
Jardin Floral Design · jardinfdflowers.com · top 100k store
used this for my first popup shop and it couldnt've been easier. what an advantage it was for me to be able to accept card payments at that event! LOVE that i can keep track of customers and make notes to remember them later
KeiStone Jewelry · keistonejewelry.com · outside the top 100k
I use this app at events for my business and it's easy to use and allows me to get things done quickly!
My Treasured Gifts Co · unranked store
Very easy to use. Just a phone and a card reader to get started. No problems so far! Excellent tool.
Joci and Friends LLC · ecofillshop.com · outside the top 100k
The POS is easy to use and has allowed us to better sell our items. We are now selling without issues and have ordered the Shopify Card Reader.
This That And The Other Thing Red Deer / U Pick Koffee Red Deer · unranked store
Is it possible to rate this app lower than a one? My card reader arrived 36 hours ago. I attempted to use the card reader for an event. It did not function. Contacted tech support. The app and the reader continued to fail to process credit card transactions. Contacted tech support the same day, transferred to 3 different individuals. Requested a return and refund. They said that they will INVESTIGATE. This is contrary to what is posted on their website. They indicate a product can be returned within 30 DAYS. I REQUESTED A RETURN WITHIN 36 HOURS (after 3 tech support calls) AND THEY HAVE REFUSED THIS REQUEST. The service which accompanies this product is POOR and substandard. If you are a business, SAVE YOURSELF THE EMBARRSAMENT and DO NOT INSTALL THIS APP or the purchase the hardware. I actually had to DECLINE PAYMENT because the app and the hardware failed! Don't do it. I lost income, seek an alternative.
A Perfect Shirt · www.aperfectshirt.com · outside the top 100k
We love how easy it is to set up and ring up customers. We especially love how well it integrates with our websitesinventory.
Rene' Tyler Plus Sizes 12 & Above · unranked store
I use this app and card reader for pop-up events. Device was inexpensive and works most of the time. When POS device acts up, manual manages the sale. App is good but hard to read on phone. I prefer ipad much more.
ecoimagine · unranked store
It's very easy to learn and there are lots of video tutorials that really help. Plus so many people use it that it's easy to find someone that can help.
Duct Tape and Denim · ducttapeanddenimshop.com · outside the top 100k
It makes my life much esier by allowing me to seamlessly sell my product anywhere while syncing to my shopify store.
Maya Bay Craft Soda · unranked store
I bought the hardware for this app because it said i can use it for my pop up shoo for free. I never even got a chance to use it . the app wants $89 to get my pin to use the app plus it gonna charge my customers smh. I dont recommend false advertisement.
Delightful Drip Store · unranked store
I use this app for my vendor events. Easy to use, navigation is good, quick to make sales, easy to open
A'jah Lip Creme LLC · ajahlipcreme.com · outside the top 100k
Great App, very helpful when we are doing events or popups. I am so glad I switched over to shopify.
Sanbe Beauty, LLC · www.sanbebeauty.com · outside the top 100k
It would be nice if there were a banner at the top of the app when the app or hardware need to be updated, rather than in the settings/manage hardware area. Overall, I like the app a lot.
21 Queen Street Coffee Company · 21queenst.com · outside the top 100k
Super, on l'utilise tous les jours, sur tablette, vnous attendons avec impatience que tous materiel Anglo-saxon disponible.
ADG Studio · unranked store
I used this at a pop up show last weekend and it was utter trash! I didn’t have good solid data connection so it wouldn’t accept card payments. I lost so many sales because their offline mode doesn’t accept cards. What the heck, I’m going back to square!
Handcrafted By B · unranked store
I love it. I use it for sales with my family and friends and coworkers on the spot. Love the redesign of the app for a simple clean easy to use look.
The Rainbow Unicorn Shop · unranked store
Greedy garbage. No features on purpose because they think that this will surely entice you to pay an exuberant monthly fee. You have to enter credit card numbers manually digit by digit (no camera) because in addition to the subscription fee, the monthly POS fee, AND Shopify dipping into your sales for CC processing... oh, they *JUST HAVE* to also get you on a $29 card reader, an unnecessary piece of hardware shipped by mail. It's like a test to see how far they can go in establishing an abusive relationship. Yuck, yuck yuck. No thanks
Perrystead Dairy · perrystead.com · top 100k store
Very robust app with everything we need. Easy to use! Price is great for everything that you get. Great for 1 store or multiple locations.
Fearfully & Wonderfully Made Apparel, LLC · unranked store
Works great ... just wish it was compatible with my Live App via Vajro so I didn't have to add my products one by one manually.
TheRusticArrowTx · unranked store
I use this app on-the go for deliveries and in-person pick up. Its amazing and would definitely recommend others.
Lightfoot Collectibles · unranked store
I have Shopify for my online business for several years. I decided togo to Omni Channel and migrate our pos to Shopify POs. It has been an awful experience.The onboarding team just email you some links with no follow through. We have spend many hours on support call. The support team are very knowledgeable and helpful. All our bluetooth devices stay connected but the barcode scanner gets disconnected. We have turned off the energy setting to "leave on all the time" to no avail.Shopify support told us to leave the system on 24 hrs a day. This did not solve the problem. every morning you have to connect the scanner from scratch. we even send the brand new scanner for repair and used another new scanner with the same issue.This problem has nothing to do with my bluetooth since the other devices such ac tap/Chip and receipt printer stays connected. The interface between pos and barcode scanner is not stable. I have paid for several months but not able to go live. If I could have returned my hardware I would have not continued. Shopify should do way better with their pos considering the runup on theri stock price.
Shop College Wear · shopcollegewear.com · top 100k store
So far this has been one of the best and easiest POS experience. Integrates completely to our online store and has one seamless way of keeping track of our inventory, being it online or pos sale it does a fantastic job!
Brazilian Beauty Store · unranked store
I use this daily-it's easy to use and reliable. It's not complicated so someone stepping in at the last minute can use this successfully.
Ellison Bay Pottery Studios · unranked store
The POS has really come a long way! Super easy to make sales, split payments, exchange, etc. However - the end-of-day process is woeful! Small businesses need some flexibility to just print an X report (totals for the day - doesn't reset) and a Z Report (Resets the totals) There needs to be some configuration to allow stores to pick and choose if they want the whole cash up/till drawer balancing option. Anyways - I'm sure it'll come good in the end. Here to help if you need more feedback or detail on the cash-up process.
Phases Men's Fashion · www.phasesmensfashion.com.au · outside the top 100k
I was nervous going into the event because it was our first. WiFi at the site was slow and our cellular provider was single bar so using a hotspot wasn't an option. Fingers were crossed. The experience was great once staff was trained. We didn't scan our UPCs for this pop up simply because we didn't discover it until the end. It will be a huge time saver when we have our next. Very happy about the ability to not carry all items over all channels as we didn't have our web photography finished in time.
ShopOverlander · unranked store
Shopify POS has made the integration of our physical retail store and online store absolutely seamless. The additional of the apps to streamline our workflow is incredible!
Toybox Tales · toyboxtales.com.au · outside the top 100k
Very intuitive, and where I can't find something, the search and help functions get me to it quickly.
Landmark Society · shop.tiplandmark.org · outside the top 100k
Our business turnover has trebled with the Shopify POS and card reader... We love the easy setup and low rates for card transactions. Highly recommended.
Fresh Handmade Cosmetics · unranked store
It's great, easy and intuitive and staff seem to get their heads around the tills really quickly. Thanks!
Black Sheep Wools · www.blacksheepwools.com · top 100k store
Love it for omnichannel experience, have all inventory online and prices and all places. Great tool :D
Knatural · knatural.co.uk · outside the top 100k
I love my POS its simple and convenient - it was a bit of learning curve at first but with all the how too YouTube videos helped to walk me step by step.
Everything Bing · unranked store
This app is great when I am selling at craft shows and other on site galas! Easy to use and helps me keep track of items sold,
Personal Creations for Practical People LLC · unranked store
Super user friendly, easy for on the go. There are so many options to use for POS or online presence.
Good Daze · getgooddaze.com · outside the top 100k
We're extremely happy with Shopify Point of Sale. This is the third point of sale system we've used in our 7 years as a store, and I think it's the best. It is very intuitive and easy to train employees on. It's easy to add and delete items and discounts. The back end analytics are amazing. The only irritating thing is how basic it is because they want you to add (purchase) an app for anything beyond basic functionality.
Lively Athletics · livelyathletics.com · top 100k store
awful service. Downloaded as per advise from Shopify who hosts our website. 2 weeks later they have removed loads of simple features like daily takings report & asking £89 a month. So the classic is basically useless. Will be looking for a new website provider & pos system that isn't a rip off
relishlifestyle · relishlifestyle.co.uk · outside the top 100k
Usd $89 for this? We are small businesses, You Big. We pay you monthly usd $ 79 and usd $ 200-500, per transactions (done by computer and bots). Could It be an plus for your costumers? Big companies are bigger when they add worth to their clients. 1- This POS is not working with any Bluetooth printer, Shopify say that You must have to buy to them the printer, 2021 it isnot logical. 2- This POS does not work on Computers. 3- This POS is not customize , taxes are the same that online store. No available to change (taxes online and taxes POS). 4- Stocky is not work in free plan. 5- The idea pos and online as one, is a lie. We must pay online and pay POS too. 6- This POS does not work with all barcode reader. Only few businesses companies.
TU beauty store · tubeautystore.co · outside the top 100k
I rarely like leaving reviews, but I fear that shopify would need to see these in order to understand how HORRIBLE of an app this is. Why scrap the old version when its 50x better then this one?? At worst just copy square! The workflow here on the app takes longer to checkout. The collections are showing items that are listed or unchecked as POS! Who designed this software? What questions got asked? This has to be the most wasted use of development ever! I love shopify but this has made me order Square POS and will need to explore if there website business can truly fill in gap of functions I so truly love about shopify. But my staff hates the POS version, to even charge is comedy at its best. I think we should be paid for the extra minute or two its going to take to check a customer out. SHOPIFY DO BETTER QUICKLY.. nothing wrong with saying this version of our POS is not what our customers want and hear you.. humbly.
Baked Cravings · www.bakedcravings.com · top 100k store
Honestly the best decision I ever made for my business was move to Shopify POS. We were using Lightspeed before and it was so clunky, not to mention we couldn't do gift cards online and in store, we couldn't unify loyalty or inventory! There are some improvements Shopify can still make, but overall such a good move for myself and the team.
BEHOMES · unranked store
It would be nice if the first thing that had the cursor was the Description. as it stands, I have to go back and fill that in manually. It would also be nice if the zip code were automatically numerical cursor ready.
Two By Two Kennels · unranked store
So disappointed with Shopify and their new POS. Disabling payment integration with Moneris means we have to hand our POS screen to customers to enter their PIN if they go over the chip amount. They have degraded our service AND increased our costs. Will never recommend Shopify again. Miserable situation to be in when brick and mortar retailers are struggling during a pandemic. Shame!
La Tortue de Wakefield · unranked store
WARNING FOR THOSE WHO ACCEPT INTERAC DEBIT! Shopify has now disabled support for the Moneris External PIN PAD, meaning those Canadian clients who accept INTERAC DEBIT can no longer provide PIN pad access (for entering PIN #s to their clients). PIN#s now have to be entered using the iPad or iPhone device, which in the time of COVID is a health risk, especially if the iPad is behind your counter (bye bye social distance). The only way an INTERAC user can complete their transaction is through the new CHIP and PIN reader, via TAP, but TAP transactions have $100 limits, meaning if you sell anything over $100 (like we do ALL the time), the client cannot pay for it with INTERAC. It is insane that a Canadian founded and Canadian based company, cannot integrate properly with a very popular Canadian payment method??? Added to this, Shopify has taken what used to be an included free feature (POS functionality), and made it an $80 USD paid feature per month, this is insane! And as you can see by all the 1 star reviews, that $80 USD per month is buying you a worse experience! Shopify has lost a lot of high executives over the past few weeks (they have all left), it seems they are losing their way with innovation and user experience as well, a shame to see what was a core strength with Shopify (Shopify POS), turn into what may lead to their downfall.
Lockdown Security · www.lockdownsecuritycanada.ca · outside the top 100k
Great functioning app, good visualisation for check-out and smooth connection with the online store. Very happy with it
Toba · toba.be · outside the top 100k
The app is easy to use. Great as owner to monitor transactions while away from my shop. There's no learning curve to it.
Planet Brooklyn Academy · www.planetbrooklynacademy.com · outside the top 100k
Shopify is incorrectly charging 3x the correct sales tax rate and refuses to fix it after three weeks. Shopify is fraudulently collecting extra fees.
Olympic Outdoor Center · www.olympicoutdoorcenter.com · top 100k store
The new version of this app is terrible and detrimental to business. We used this POS app for our team of sales reps, on the old version of the app our sales flourished, it was easy to use, simple and effective. We now pay for the pro version and our sales team hate it! When adding products from category’s as soon as you click add it takes you back to the homepage, meaning you loose your place in our vast catalogue and have to start again, from the beginning, this is a nightmare when trying to showcase items to a trade customer when time is limited. I really hope Shopify fix the issues with this new app, I see from the other reviews lots of store owners prefer the older version. I can see the potential with this new app, it’s just missing so many basic functions and the flow of the app is not practical for retail use, especially in a busy setting where speed is essential. For us at the moment the monthly cost of this app is not worth the hassle and downturn in business it has caused us, please bring back the old version of the POS app and let us choose which we want to use whilst the issues are fixed on the new version.
WishStrings® Wholesale · wishstringswholesale.co.uk · outside the top 100k
The POS app is horrible...and it is extremely overpriced as well. It is obviously not anyone used to, or that have researched what it is like to be on the floor in a retail store. Very limited customization, too much noise in the interface, and lacking must-have functionalities. Not recommended at all.
Motorious Copenhagen · unranked store
Extremely default. The only thing that we use it for is to scan the products and it can not even do that.
.YST · unranked store
The latest version of the App is absolute trash. Our staff hate it...completely confusing and time consuming when you have a customer waiting. Bring back the old version!
Construction Products · constructionproducts.co.nz · outside the top 100k
The most basic functionality required for a serviceable POS system has been removed in the latest version, and is not even available on the Pro plan. Particularly baffling was the decision to remove the ability to create a new product from the POS app. This now has to be done by switching between different apps. When an item doesn't scan and you have a queue of customers waiting, you need to be able to process an ad hoc sale quickly. Shopify's solution is to perform a Custom Sale. Unfortunately, there's no way to allocate a cost to the Custom Sale, either at the time or after the fact, so the system assumes a 100% profit margin. Not good for reporting. If you have a physical shop, steer clear.
Alpsport · alpsport.com.au · outside the top 100k
The old app was so much better, as a store we find it extremely disappointing that Shopify opted to take away the basic retail features from their free app and turn it into an extremely expensive add on. We are now unable to process basic return/exchange transactions in-store without paying for POS Pro which is more than our Shopify plan costs!! Why are we forced to double our plans for basic POS features .. in the middle of the pandemic no less when brick and mortar retailers are struggling the most. As well, there is no middle ground POS plan like the rest of the shopify plans, POS Lite offers next to nothing and leaves us without much choice. I wouldn't recommend anyone signs up for shopify if they want any sort of POS functions. Fix it!
Coffin Skate Shop · coffinskate.com · outside the top 100k
Updated Jan 19 2021: Changing from 3 stars to 2. Chip reader keeps disconnecting after last update. Contact support, and they think that it's appropriate to remove and reinstall every few days. Totally unexceptable. Should have stuck with my PC based software and hardware. Older review: It's okay, but could be great. A little confusing for staff to understand. Returns are a nightmare. Cannot complete a return if you do not have the original receipt. When exchanging an item you cannot add more than 1 item to the exchange. For example. If someone returns 1 item and wants to buy 2, you would have to do an exchange with 1 item and do an new transaction for the 2nd. Why so complicated? Should be much easier than this.. Our 15 year old POS had more features and made more sense.
Cerini Coffee & Gifts · www.cerinicoffee.com · top 100k store
New update is terrible. Unable to search collections, confusing layout and massively over priced. Shopify please fix! Looking for alternative.
Precision Audio · www.precisionaudio.com.au · outside the top 100k
First off is you run Android at all (like most of the world does) don't bother with this absolute trash system. The level of glitches and headache you will incur is on another level. At this point I'm looking to move from Shopify entirely as it's one of the worst at every aspect of E-Commerce or POS.
Soda Pop Bros · www.sodapopbros.com · outside the top 100k
I was built a shopify store and I selected pro after the free trial but I didnt use it as i dont need it. I tried to cancel and I keep getting charged $89 usd per month. i cant seem to cancel . The help centres and pages make it extremely hard to cancel. Not happy
Edit Laser · unranked store
We preferred the old app to this one as it had far more features and was easy to use. Plus, it was free. This new version looks slick, but is ultimately unintuitive and vastly lacking in features if you don't pay the exorbitant price for a Pro plan. We do most of our business online and can't justify the Pro plan cost. It's disappointing to have so many features missing for the in-store transactions we do have. Most notably, the ability to do exchanges.
PNW Journey · unranked store
In the 6 months we have used it It's been fraught with problem s At one stage it failed to recognize All the barcodes in excess of 500 which all had to be replaced Time and time again it won't recognize the barcodes and or you can't search For the item The latest glitch fails to show all the sizes in pos when when they are available online? Which rather defeats the purpose It should at least be free until it works Properly
Gypsyroad Bowral · gypsyroad.com.au · outside the top 100k
I have used the new POS app and have to say it isn't as intuitive as the last version which I loved. The product images are really muted and the card payment choice is confusing at first
Trixski · trixski.com · outside the top 100k
This app is so simple to use and allows me to sell my items no matter where I am from my phone or iPad. It is straightforward, keeps great records, and gives you a lot of options re: customer info.
KMM Collective · kmmcollective.com · outside the top 100k
The point of sale app is very useful for seeing what orders have been made and for viewing analytics about the sales on that particular day such as the top products by net sales and the net payments by type. The point of sale also offers to set up custom payment methods such as a different credit card reader and gift vouchers for example which is very useful. The app is very convenient as it can be used on the ipad/till in store and can be downloaded on phones too which allows us to see how the store is doing from our mobile devices if we are not in the store. The only issue with the app is sometimes if we add new products to Shopify it does not sync properly and some products do not show up on the point of sale or some variants don't come up such as certain sizes could be missing, even though they are perfect and correct in Shopify and on our website. The only solution we found to this issue was to delete and uninstall the app and reinstall it and it seemed to have fixed it. Overall I would recommend the point of sale app, it takes a bit of time to get used to as it is quite different from a regular till and might take a bit of technology knowledge to get used to it, but once you get used to it and give it some time it is very handy to use and handy to keep track of everything happening in your shop. You can also see the orders that have been made online and in store and can filter through them which is another great feature.
TheShoeParlour · unranked store
I do not thing that the Pro version should be such a significant upcharge. The functionality is fine but there are already attempts to upgrade my recurring charges all the time and this would DOUBLE my monthly costs. I would also be much more likely to use the Shopify tap and chip etc. if they were more competitive i.e. NOT just the same as Visa and Mastercard through other terminal providers. Shopify is already deep enough in my pockets - if they offered a really good deal (say 1%) on Credit Card fees it would be a no-brainier. Who DEOSN'T like one stop and integration?
RepRap Warehouse · www.reprapwarehouse.com · outside the top 100k
We are a small business with very little computer back ground Shopify makes it easy to set up products. It's made the worst part of my job much easier, thanks Shopify for continually making your app easier to use. Lunar Rituals, UT
Lunar Rituals · unranked store
Shopify has helped Good Records survive 2020. It has enabled us to ship globally, deliver, offer curbside service, and offer preorder capability for upcoming releases.
Good Records To Go · goodrecordstogo.com · top 100k store
After nearly 5 years of use, the Shopify app is now easier to use and has alot of new functions that cover different needs than in the beginning. Love dealing with the Shopify Gurus who are always friendly, knowledgeable and professional. They have really started to focus more on those of us who use the app in a bricks and mortar location only but always strive to encourage you to get an online store, which hopefully someday I will attempt.
Christine Dufault Cosmetics · unranked store
Shopify Point of Sale is an excellent implementation of an easy-to-use but powerful tool to manage sales in-store. Our staff members are able to intuitively use the software with minimal - sometimes no - training. New productivity features are actively being introduced which makes using the software even better.
Kordio · unranked store
A core app for any retail except greedy Shopify wants you to pay a very basic feature: exchanges… Yes, you can’t create an exchange with the free version of this application. Another basic feature that they want you to pay for is to put your own logo on receipts. Also, the app won’t sync your products sometimes.
MODA Venice · unranked store
POS is a simple way of using a shop till. It syncs brilliantly with your E-Store and is pretty seamless. I think over time it will improve, such as more sophisticated options with customers purchases such as accounts, credit limits etc. Also be careful of discounts, we found it was easy to make mistakes and charge the customer wrong amounts. We've overcome that now.
Lewis Yates · lewisyates.com · outside the top 100k
I thought the POS system worked well. Closing out the drawer and balancing the cash on hand was a challenge. I thought I had it figured out, and that our employees were not following the correct procedure. However, our employees were correct - the process was confusing and created inaccuracies.
TruPatriot · unranked store
***Helpful to a point. But will take YOUR tech-savviness to be successful*** The App is helpful as it means I only have 1 inventory between my online and in-store shoppers. I also like how mobile it is, and how quick it is to checkout. My 2-star deduction is because sometimes it takes a minute or two for things to sync between the Shopify admin and POS. Something might scan and be found through search in the admin interface but when attempting to scan or search through the POS, it won't find it. This has forced us to use the Custom Sale option but means we have to backtrack and fix quantities later-- so it's like i have two inventories again. The support is fine- they are always available but sometimes we get lost in translation and they often have scripted responses that are frustrating, as it feels they're not really hearing me and my needs, but trying to get 5 Star survey results. I was sifted through several "launch specialists" when I was converting systems and it was tough to feel helped as I had to reexplain and reintroduce my progress to several people. Eventually, I just stopped asking as they seemed too busy or uninvested. I would call instead of email as email tickets can take several days or they don't answer at all. Other updates I'd like to see: Making a specific collection "non-discountable" as we offer a "member" discount for people every day, but some items' profit margins are too narrow to apply an additional discount. So my staff needs to outsmart the system. Secondly, a connection to Blackbaud would be awesome as I could load or view my members through there. Finally, as a non-profit Museum, this has been an inexpensive way to stay in modern times but our store has a lot of products (5000+) available that it seems Shopify struggles to update or keep track of seamlessly.
sbnature Store · www.sbnaturestore.org · outside the top 100k
This is a great app! I love having my online store and POS inventory integrated in one place. Just wish I could edit unpaid orders from the POS rather than having to create a new order each time (ie. my employees run balances). ALSO is there curb-side pickup option from the POS?
Crafted Decor · crafteddecor.ca · outside the top 100k