StoreFAQ: Product FAQ Chatbot · Store management
Every review we hold for StoreFAQ: Product FAQ Chatbot, quoted in full, with the store that wrote it.
Bigger stores rate StoreFAQ: Product FAQ Chatbot 0.33 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
197 reviews pulled · 19 carry a rating and no text · 163 long enough to quote · 2024-02-26 to 2026-08-18
Every review we hold, newest first
I have their StoreSEO app on two of my websites and have added this one, as well. Love their product's functionality and their customer support!
body helix · www.bodyhelix.com · top 100k store
Great app so far, great support too.
Topflite NZ · topflite.co.nz · outside the top 100k
It was Great and i was very happy
6 Brothers Services LLC · www.6brothersservicesllc.com · outside the top 100k
I honestly can't imagine running my small business without StoreFAQ anymore. It helps me every single day by answering repetitive customer questions, saving me hours of work and allowing me to focus on growing my brand. It's one of those tools that quietly becomes essential.
Poodle Supply · poodlesupply.com · outside the top 100k
Good support from Florence
Little Keepsake · littlekeepsake.in · outside the top 100k
I have been a customer of this app for over the last year now - they have got better and better with the product offered. Customer support is excellent and personable. Great APP & Company.
Cater-ConnectUK Ltd · cater-connect.co.uk · outside the top 100k
Michelle was incredibly responsive and helpful in getting my FAQ up on my site. I'm so happy with this product. Thank you!
Mixerfriendly · mixerfriendly.com · outside the top 100k
Instalé StoreFAQ para agregar preguntas frecuentes en las páginas de producto de mi tienda y la experiencia ha sido muy positiva. La app es fácil de configurar y el widget de Instant Answers le da a los clientes una forma rápida de resolver sus dudas. Tuve algunos inconvenientes técnicos al inicio, pero el equipo de soporte — especialmente Nicole — fue muy atenta, paciente y resolvió todos los problemas de manera eficiente. Incluso accedieron a mi tienda como colaboradores para hacer los ajustes necesarios directamente. La recomiendo ampliamente para cualquier tienda que quiera mejorar la experiencia del cliente con una sección de FAQ bien integrada.
ecobox.do · www.ecobox.do · outside the top 100k
After trying a lot of apps, only this one met our expectations. The FAQ page looks very well: clean and modern view. It is very easy to manage. Also the staff is very responsive. I recommentd this app.
Fibrata · www.fibrata.com · outside the top 100k
Great help and support thanks to Invinzor.
Barth Lane Coffee Roasters · barthlanecoffee.com.au · outside the top 100k
Really helpful support. There is a limitation to the tool currently but we have sent a feature request for more control. We have a work around in place now for the moment. Many thanks.
Honda of Bournemouth Training · mymotorcycletraining.co.uk · outside the top 100k
We’ve been really impressed with StoreFAQ, it’s made managing our FAQs so much easier and far more organised. The app is simple to use, integrates seamlessly with our store, and allows us to present information clearly to customers, which has definitely reduced repetitive enquiries. The flexibility to customise and update content quickly is a big plus, and everything looks clean and professional on the front end. Support has also been responsive and helpful whenever needed. Overall, a great app that does exactly what it promises, highly recommended
Valentine Wigs · www.valentinewigs.co.uk · top 100k store
Exceptional service always ready to answer and support the issues i face with the app and the setup for the FAQ was easy for any website admin to navigate.
Generations Meal Prep · unranked store
This is a really nice app that does everything that I need it to. My support question about a small feature tweak was solved the same day. It was already there and they guided me right to it. After trying quite a few FAQs, this one rose above them all.
The Aquabag · www.theaquabag.com · outside the top 100k
Easy-to-use app. Great customer support!
Clever Gear · www.clevergear.com.au · outside the top 100k
Great app and great support!
Frankster · frankster.com.au · top 100k store
The StoreFAQ Staff are always very kind and helpful since the beginning. With their help we will be using this app more efficiently.
Programas de México · www.programas.com.mx · outside the top 100k
very helpful, you can contact their support if have any question
70Mai · unranked store
Great product and very good customer service. Quick to respond.
Hitch Rack Pro · hitchrackpro.com · outside the top 100k
nice
Petishe · unranked store
Invinzor and Martha were very helpful with setting up and troubleshooting some initial issues. Very responsive and knowledgeable.
Eley Hose Reels · www.eleyhosereels.com · top 100k store
Sehr zufrieden mit der App. Der Support im Chat war extrem schnell und hilfreich. Selten erlebt. Vielen Dank!
Ankarsrum Deutschland · www.ankarsrum.de · outside the top 100k
Excellent app and service! Looking forward to trying out the other apps they suggest.
underthestarsbabe · unranked store
Very good App
Magellan Fashion · unranked store
Incredible kind and fast support. Being not a 'techy person', their support team helped me set it patiently and therefore would highly recommend it.
Dilara Saatci Jewelry · dilarasaatcijewelry.com · outside the top 100k
This app is very easy to use and the free option makes it easy to start for small stores. Support is also really good for questions. Very happy.
RagePADs · shop.ragepads.com · outside the top 100k
Love this app
jbclothings.shop · unranked store
Jen was Amazing and so helpful - thank you so much!
MerchCraze · unranked store
Its the best and it helps a ton
Beauty Tea’se Shop · beautytease.shop · outside the top 100k
Excellent service!! Jen was amazing!!
Tilly London Leather Luxe · unranked store
Great app, got an FAQ running instantly with the help of Martha who also helped me edit the page. You're the best Martha!
BLXWAVE · blxwave.com · outside the top 100k
The customer service responses are very prompt, and the software is easy to use.
FORSCI. · forscilab.com · outside the top 100k
Great support, had an issue assigning specific FAQs to specific product pages. Got it solved quickly. Thanks Jen!
WishGarden Herbs · www.wishgardenherbs.com · top 100k store
Easy to use and fast support answer !
SERUMFAB · unranked store
Great support! and the FAQ does everything we are looking for it to do so far.
HyperCellX · www.hypercellx.com · outside the top 100k
The app support is very good, especially the technical support from Loren ma’am. She helped me a lot with coding and making the app responsive with my theme, even beyond regular support. It is really an awesome app and the best app for building an FAQ page. Thank you again, Loren ma’am.
dripify.life · unranked store
You can imagine how frustrating it is to open your first website. New interface and a bunch of clicking. I was so overwhelmed by everything, but then I stumbled upon StoreFAQ. Florence, their customer service, reached to me as soon as I started having some troubles and helped me navigate through everything. She sent me tutorial videos and was really fast. Thank you!
Bao Quyen │ Illustrated Asian Shop · baoquyen.shop · outside the top 100k
I am setting this up and had a question. The support was amazing and the app is very straight forward. Highly recommend!
Unruly Style · unranked store
The rep is so knowledgeable and I am grateful for the walk through.
behnacsonlinestore · behnacsonlinestore.com · outside the top 100k
Great app and excellent customer service from Ashikur!
effyjewelry.com · www.effyjewelry.com · top 100k store
Nice FAQ layout ideal for professional online pages and shops.
TheJazzHhopCooker Streetwear · unranked store
Still testing the app with our store but so far, the Support Help from Loren was very helpful with resolving issues while building the FAQ page. Thank you! I will update my review once the page is fully launched. EDIT: Recently had issues with the app because of the subscription overhaul and Nicole was able to help me through the new process. 100% recommend their app and team!
MaximalPower · maximalpower.com · outside the top 100k
Rated five Stars I am tremendously satisfied with the support, advice and knowledge imparted to me by Jen. Thanks for assisting and grateful for the time and effort shared.
My Store · unranked store
This is a great app and they have great support. Sadman walked me through how to install and setup the app. They have a free plan which I am going to start using now and put the questions I get from the customers so the shop is more informative
Chef-Kitty · www.chef-kitty.com · outside the top 100k
Thank you. this app is very help full.
Misthere K. - All rights reserved · www.mistherek.com · outside the top 100k
Great customer support
ProjectXNav · unranked store
Amazing app, you can now have personalized FAQs for each product or specific pages. Another gem from Storeware.
Pepa de Mango · unranked store
Kathryn was very friendly and helpful. My issue is solved quickly.
Papermind Stationery · papermindstationery.com · outside the top 100k
Customer service was incredible as I was setting things up. I love the product. It looks great on my pages and was easy to work with. I especially love the FAQ schema.
Here I Am · unranked store
Ever since I gave these people access to my store to fix what should’ve been an easy thing which was copying and paste the link they provided to hide their brand my site been out of wack! Be careful giving them access. Good thing I had duplicated my store before hand. Also with their "Free Plan" you get 100 FAQ views a month so even when you’re just starting and trying to figure the app out (which was challenging for me) and even when they helped me (which they also have to view your page) those count as 100 views which makes no sense to me.
BossBabePlaybook · unranked store
Super quick and very helpful! Great tool and great support!
Geniusgreensbar · www.geniusgreensbar.com · outside the top 100k
I’m a beginner in Shopify store design, and creating layouts has been quite challenging for me. When I reached out for help, Tracy kindly sent me an instructional video that made everything so easy to follow! Thank you so much for your quick response and for explaining the process so clearly through the video. I really appreciate Tracy’s kind and helpful support. Also, I must say — the service itself and the app’s features are truly amazing for running a Shopify website!
Maya E-COM · unranked store
A really great app! Even the free plan lets you experience many core features, which is excellent — you can try it out before deciding whether to pay. The support team is very responsive
FQL Curtains · fqlcurtains.com · outside the top 100k
Jen is truly exceptional. Yesterday, she guided me through an incredibly complex process with patience, precision, and clarity that transformed confusion into confidence. She didn’t just explain what to do, she made sure I understood why each step mattered, empowering me to feel capable and informed. Today, she somehow managed to raise the bar even higher—demonstrating sharper insight, flawless execution, and an inspiring level of professionalism. Jen has that rare combination of technical mastery and genuine empathy that makes working with her an absolute pleasure. Her communication is clear, her attitude is consistently positive, and her follow-through is impeccable. She anticipates needs, solves problems before they arise, and makes everyone around her better. Jen doesn’t just meet expectations; she redefines them. Every interaction with her leaves a lasting impression of competence, care, and excellence. Simply put, Jen is outstanding in every possible way.
Heights Jewelers · heightsjewelers.com · outside the top 100k
Love it!
Enchanted Eats · enchantedeatsxo.com · outside the top 100k
Tracy from Storeware has been very helpful. There were changes I needed to make and she has guided me step by step with very clear guidance. The StoreFAQ builder works very well and with the help of Tracy it has been a smooth and easy process. Thank you so much Tracy!
Crest · www.crestlife.co.za · outside the top 100k
Santos solved a problem for me in just a few minutes that I had been trying to solve myself for hours. Now the FAQs are neatly integrated into our website and we can refer our customers to them. Great!
PK Automaten GmbH · www.pk-automaten.de · outside the top 100k
This app perfectly displays my FAQ's in a clean and simple format that is easy to read and navigate. No extra unnecessary gimmicks, just a simple and easy to use FAQ app.
Moore Notary Service · unranked store
The support team is very helpful and nice. They were able to assist me on the design FAQ adjustments esp. Martha. I love the design features and it's easy to use
HealthyWealthyKids · healthywealthykids.com · outside the top 100k
Great app and the support is top notch
AquaVanta pro · aquavantapro.com · outside the top 100k
Amazing app and support! The StoreFAQ app is exactly what I needed to make my product pages more professional. It’s easy to use and looks clean on my store. I had a little issue setting it up, but Santos from support was incredibly kind and helpful—he guided me perfectly until everything was working great. Thank you so much! Highly recommended this app to anyone
UrbanNest Fashion · unranked store
Thank you so much, Loren Ashley, for your support! The team was really helpful, and you even provided a video demo to solve the problem—great service.
Gripii · unranked store
great support by Loren; really get our store working with the app. !
4KAAD · 4kaad.com · outside the top 100k
Great Job. Thanks for the support.
General Jim's Toys & Bricks · generaljimstoys.com · top 100k store
I had a problem to solve because I couldn't find the solution, and the team immediately found the problem for me. They are very responsive, and the application seems optimised to me. I recommend it.
Choppe ton maillot · choppetonmaillot.com · outside the top 100k
Fairly easy to use. There are a couple of features I'd like to see added; mainly around configurability, but nothing major. Customer service has been fantastic. They were very prompt and responsive with support and accommodating with my questions. They took time to answer my questions and even work with their dev team to quickly address an issue I had. They were fast and great with communication and support and very easy and friendly to work with.
Lady Maven - Maison du Maven · maisondumaven.com · outside the top 100k
App is easy to setup and customize to match the feel of your site. Tried a couple other FAQ apps before this one and this one beat them hands down!
Vegas Custom Creations · unranked store
We installed this app because it was advertised as completely free. However, after installation, they changed their policy and introduced paid plans. Now, the free version is limited to only 100 views, which is unacceptable for our store. We are forced to look for another solution. This is extremely unethical, and we feel deceived and cheated by these practices. Avoid this app!
LAIF · laifbrand.pl · outside the top 100k
Rug pull. The app was listed as free, and once everything is set up, they limit the usage on the free plan to 100 views/month. Will have to transfer everything to a different solution.
Comfort Pure · comfortpure.com · top 10k store
Your app is fantastic!
mem39 · en.mem39.com · outside the top 100k
Really good app, very helpful support chat
AudiBlaze · audiblaze.com · outside the top 100k
awesome customer service. i needed changes that I could not do on my own they took a lot of time to make the app look perfect for me on my website. Highly recommend!
SitnStand · www.sitnstand.com · outside the top 100k
FULLY SUPPORTED THROUGH THE WHOLE PROCESS. SIMPLE AND FAST
AOBH · unranked store
Great app... Good navigation.. Wonderful!!! Sweet proceesss...
Herbal Living Solutions · unranked store
Loren was an amazing help customising my FAQ block on my home page. Very responsive and went out of her way to assist me!
Vida Pura · vidapura.com.au · outside the top 100k
easy to add faq section in the store, very important and helpful for seo
Puff Dady VAPE SHOP · unranked store
This app looks amazing.
The Witty Twin · unranked store
Florence has been helping me for hours. She was really kind and such a talented professional. Thank you so much, Florence!
くらしラボ · unranked store
Nicole gave me quick help that was super easy to implement. Thanks so much!
Niki Olsen Coaching · unranked store
So appreciate the StoreFAQ app, it's for free and the service is sosososososososo nice! They have very strong responsibility! Perfect!
RMOIS · unranked store
Incredible customer service very fast and responsive
OSIGN · osign.com.au · outside the top 100k
Hard to setup, didn't work for me.
Zënch · unranked store
good app!
Kuvings · kuvings.com · top 100k store
Exceptional Support & Fast Code Assistance! I had a specific customization request and the support team responded promptly with clear and effective code guidance. Their customer service was outstanding - friendly, knowledgeable, and incredibly fast. Highly recommended for anyone looking for reliable functionality backed by top-tier support!
Luv2eat.in · unranked store
I really like this app for its functionality. It's great that it includes structured data (schema markup) for SEO, and it's very flexible for customization on any page. I needed some help adapting the FAQ block to match my website's unique style. The support team responded incredibly quickly and helped me with custom CSS to make it look perfect on both desktop and mobile. I'm very grateful for their professional and effective help. Thank you!
Blagowood · blagowood.com · outside the top 100k
Really good service and very helpful staff. Provided me with dropdown boxes for an FAQ's page that works really well. Staff provided custom CSS where necessary
My Store · unranked store
Sadman, thank you again for your support. I am happy with the service.
Forre-Som · unranked store
StoreFAQ is the best and reliable if you need FAQs for your store. The exciting part is, there support system is top notch.
Saving up! · unranked store
Very helpful customer support. Speedy and polite. Definitely recommend.
Oddly Epic · oddlyepic.com · outside the top 100k
I was able to immediately get support help and they helped craft custom CSS I needed right then and there. Fantastic!
Pooch Patriot Co. · poochpatriot.com · outside the top 100k
Absolutly Amazing Support. I wish i could give 10 stars for Florence who helped me today, Big issue for me, Small issue you for her, all fixed in a few minuets. THANK YOU THANK YOU THANK YOU
Health World For You · unranked store
Loren was great and helped me find what I needed.
Yippy · checkout.yippypouches.com · outside the top 100k
I'm very impressed! The speed of implementation, the turnkey look, and the quality of support are awesome. He's literally creating a custom fix for something I need, right now! Definitely one of the best plugins I've ever used.
Plentiful Earth | Spiritual Store · unranked store
Great app, great support, super staff. Truly a great experience.
Argo Cargo Bikes · argobikes.com · outside the top 100k
My journey using the StoreFAQ app is only just beginning, but I've already received fantastic support from Martha on the support team. Her patience, kindness and expertise has been above and beyond. I know I'll have more questions going forward, but I'm feeling a lot more confident already. With help from the team, my FAQ page is looking well organised, particularly important when you have a lot of FAQs to manage. A huge thank you to the team for the help so far.
Brick+ · unranked store
Very helpful app - easy to set-up and implement :)
Psychology Resource Hub · psychologyresourcehub.com · outside the top 100k
I'm new to Shopify and am getting my bookstore website ready for a product launch later this week. I downloaded Store FAQ to create a Q&A for customers. I liked the look and feel on the back end of of this app and the interface is very pleasing. I ran into a little snag when it came to publishing. Customer support was easy to find and Martha went above and beyond to help me get my FAQ live on my homepage and even helped me get my branding colors adjusted. I like the flexibility of this app and how it can be used in many ways within the store. I highly recommend!
Return to Eden Books · returntoedenbooks.com · outside the top 100k
great and easy app to use and set up. The customer support are very responsive and prompt. Helped get all my FAQs created in a few minutes. Thank you very much :)
mars&venus · marsandvenus.net · outside the top 100k
Easy to use and functional. This was the only collapsible FAQ app I could find that allowed videos to be inserted. It works great and is easy to use. The support is excellent. I had an issue were the videos weren't adjusting for mobiles but they fixed that straight away without any fuss or cost. Very happy.
The Dread Shop · dreadlocks.com.au · outside the top 100k
good app and the customer support is very helpfull and fast!
Bloombelly · unranked store
Amazing app & support! I really love StoreFAQ – it’s easy to set up, looks great, and the AI FAQ tools are super helpful. But what really stands out is the customer service – a friendly, professional team that’s always ready to help. Hard to find that combo of power and genuine care. Highly recommend!
MORO DESIGN STUDIO · morodesignstudio.com · outside the top 100k
Exceptional customer service and flawless FAQ setup ! Florence helped me a lot and the answer were really fast ! Thank you som much I was genuinely impressed by the level of support I received. The team was incredibly responsive, kind, and truly went the extra mile to help me set up my FAQ section exactly the way I wanted. They answered all my questions quickly and clearly, and made the whole process so smooth and stress-free. It’s rare to find a support team that’s both this professional and genuinely friendly. If you’re looking for top-notch assistance and a team that actually listens and helps — look no further. Highly recommend!
Ma boutique · unranked store
What a great little find! This app fixes so many issues that we have with our FAQ, its free for now, but I'll be very happy to pay for it. Loren in particular has been very helpful and on the ball with immediate fixes and assistance with set up. FIVE STARS *****
HunnyBoots Australia · unranked store
StoreFAQ is exactly what we needed for our growing catalog. The app lets us organize General FAQ, Product Series FAQ, and Product-level FAQ cleanly — and display them exactly where we want across our store. We especially appreciate the ability to bind FAQ groups to specific pages or collections. It gives us full control over the customer experience. On top of that, their support team is amazing — fast, friendly, and very knowledgeable. They helped us quickly solve a display issue with clear step-by-step guidance. Highly recommended for any brand that wants professional, well-structured FAQ on their Shopify store!
LEDLightsWorld · www.ledlightsworld.com · top 100k store
Very nice people and extremely helpful and the program is great. I recommend it.
Skinci · unranked store
I'm in love with this application feature and customized layout option, something more Interesting is this that the support i get as a first time user is absolutely stunning , the support team is Excellent they are also curious about the issue faced my the User/Customer, For me this application is a go-to Application for FAQs, I Recommended for other to also try their app it will Blow Your Mind .
Strong Nation Supps · www.strongnation.in · outside the top 100k
great App and is free. Also excellent support.
Al Bazerkan Thobe · albazerkan.com · outside the top 100k
Jen was amazing! Very patient and knowledgeable.
FlipPage Creative Designs · unranked store
Lovely app and great live support. Special thanks to Loren who helped us set up the FAQ colors in no time!
RABO DE TORO · shop.rabodetoro.es · outside the top 100k
I had problems adding FAQ sections to specific pages and received very quick, competent and friendly help. I've only been using the app since today, but my impression so far is great.
Studio Froilein Juno · www.froileinjuno.com · outside the top 100k
Used StoreFAQ to build out a section for our store. Worked great. Customer Service was very helpful along the way.
Aerchitect · aerchitect.com · outside the top 100k
Excellent support experience! The team quickly Replied and Helped to resolve the issue we was facing with FAQ visibility on products. Responsive, knowledgeable, and very helpful.
BeepWell · beepwell.com · outside the top 100k
Exactly What I Needed! This app is a game-changer for our product pages. We needed a way to add unique Features & FAQs per product on our store without creating separate templates or doing heavy coding — and this app delivered perfectly. The interface is clean, easy to use, and very intuitive. We love the accordion-style layout, and it integrates seamlessly with our theme. Highly recommended for any store looking to streamline their support and improve product page content!
Orbit Baby · orbitbaby.com · top 100k store
Very convenience and useful. most of all, when I have issue supporter Florence helped me very fast! and It didn't take me 5 minutes to solve all the problems I had. I recommend using it.
Tarkenil Store · tarkenil.com · outside the top 100k
Great support
SAVI iQ · unranked store
Highly recommend, great app, great customer support
ENSO Shisha Europe · unranked store
Great service!!!
PrintPro Creations · unranked store
Great app and fantastic support! The app is easy to use and offers exactly what I needed for my art store in Germany. Florence took care of my issue with such patience and kindness – I’m really happy. Everything works perfectly now. Thank you so much!
Künstlerstreich UG · kuenstlerstreich.com · outside the top 100k
Amazing for a Free app! Very easy to customize and support is very friendly and responsive. The only issue/oversight is that if you want dark FAQ group buttons with white/light text, you can't. Since when a group is not selected, it forces the background to be transparent (so shows white if your website background is white), then the text is not visible. Could you please fix this by adding an "active" and "not active" background color/text option?
Stripe TV · store.stripe.tv · outside the top 100k
Very easy and straightforward
My Store · unranked store
Thank you for Loren from Storeware. She was really helpful with my requests. I don't know anything about coding but she did manage to navigate what do I need to do. Appreciated it!
Blinky Buddy Shop · unranked store
Handling of the app is easy to understand and support-team is quick and friendly! Thank you Nicole :)
blasmusikshirt.at · blasmusikshirt.at · outside the top 100k
An Essential Tool for Every E-Commerce Store! We’ve been using StoreFAQ – Product FAQ Builder for our e-commerce business, and it has quickly become an indispensable part of our store. The app is extremely easy to set up and allows us to create clean, organized, and searchable FAQ sections for every product. This not only saves us a lot of time on customer support but also builds trust with our customers by giving them instant answers before they buy. One of the things we love most is the customization options—we can match the FAQ design to our brand perfectly. It also works flawlessly across devices, which is a must in today’s mobile-first world. Since implementing StoreFAQ, we’ve noticed: A decrease in repetitive support tickets An increase in customer satisfaction and confidence And overall, a smoother shopping experience for our visitors. Highly recommended for any serious e-commerce brand looking to improve customer experience and streamline operations.
SOLINVICTUS · unranked store
great experience, and support!
Yoni Wanderland · www.yoniwanderland.com · outside the top 100k
Great tool and so easy to use. This app is extremely helpful.
Jennie Dots · jenniedots.com · outside the top 100k
Great free app with awesome support!
Novarlo · novarlo.com · top 100k store
The StoreFAQ app has been the perfect addition to our store, with a sleek and simple set up. There were some small issues, but with the help of there fast support system, i got helped through. Big thanks to Loren for the problem fixed! :)
YouCan · youcanofficial.dk · outside the top 100k
The StoreFAQ app has been an excellent enhancement to my Shopify website. It’s user-friendly, intuitive, and quick to set up, with customizable color options that seamlessly align with my brand’s style. The support team is responsive and genuinely helpful, ensuring everything runs without a hitch.
My Store · unranked store
This is so easy to use and I truly appreciate how support is quick! My FAQ looks pretty and neat thanks to this app<3
WithGraceVeil · withgraceveil.com · outside the top 100k
I got a quick and a helpful support from the team. Thank you so much.
AnyShape.Apparel · unranked store
They are so kind and I could solve the issue immediately. Everything was perfect, thank you very much!
COCONAMA CHOCOLATE · coconama.com · outside the top 100k
StoreFAQ is a great plugin! It's easy to use and helps my customers quickly find answers. The support team is fast and helpful big thanks to Loren! It has all the features I need and works perfectly with my store. Highly recommended
Velveta Studio · unranked store
Extremely simple and effective app that's visually appealing and customisable to your theme. Support is fantastic, Nicole helped me with a few font and colour issues in the chat and just over a few minutes everything was perfect! Highly recommend this one.
Arcade Revival · www.arcaderevival.com.au · outside the top 100k
Nadvi was Amazing!!! He showed me how to use the FAQ app and took care of all my needs. Thank you so much Nadvi means a lot to me.
Healing Lotus Shop · healinglotusshop.com · outside the top 100k
Florence helped me out with some custom work for my FAQ and was lovely to work with! Highly recommend.
Maytrix · maytrix.com · outside the top 100k
Very easy to use. I still managed to make a mistake and customer service was brilliant. Had the issue solved in minutes. Highly recommend.
My Store · unranked store
helfen bei jeder angelegenheit!
SE Gaming · unranked store
Excellent app that works very well, with a beautiful interface. Support is also very responsive and helpful.
FAINTEST INK · faintest.ink · outside the top 100k
The app seems fairly easy to use and support is great.
Nomad Travels · unranked store
Stephanie was very helpful and knowledgable! 10/10
Nuvix · nuvixofficial.com · outside the top 100k
Great and fast support. Would choose it anytime again.
drucker-flatrate.de · unranked store
excellent
Pawesome Pet Shop · unranked store
Asiakaspalvelu oli nopeaa
Loikkivat Sammakot · loikkivatsammakot.fi · outside the top 100k
StoreFAQ has been an effective addition to our store — we love that it allows us to list FAQs not just on a dedicated page but also directly under individual product listings, which enhances the customer experience. The tech support has also been impressive. I had a meeting over the weekend to request a modification (making the FAQ box background transparent), and the team was responsive and accommodating. However, I was a little uncomfortable being asked to leave a review on the spot while sharing my screen with the tech support. While I appreciate the service, I would have preferred to give feedback on my own time.
HADIA SG · unranked store
Great app and amazing fast response
Komplete Egypt · kompleteegypt.com · outside the top 100k
Excellent support.
Casa Morare · unranked store
Very useful plugin, and the developer helped me fix the issue I was having.
uplivin · www.uplivin.com · outside the top 100k
Martha helped me troubleshoot the issue I was having. Support is fast and the app is great and easy to use!
Billboard Maniacs · unranked store
This app worked out well for me and customer service was great.
My Store · unranked store
A neatly customizable FAQ widget. The best part is the customer support, special thanks to Florence for her prompt and effective response!
Bionoids · shop.bionoids.in · outside the top 100k
The StoreFAQ is great, but its the people behind the scenes that have made my experience 100 times better. I was having issues with the videos that were sent to me due to some eye issues and Florance and Nicole helped me get my FAQs up on my website. They both were very patient with me and really came through for me. Thank you Florance and Nicole! You are both rock stars!!!
The Trend Hub · thetrendhub.org · outside the top 100k
The StoreFAQ app has been a fantastic addition to my Shopify website. It’s simple, intuitive, and easy to set up, with flexible color options that make it effortless to match my brand style. The support team is responsive and truly helpful — they make sure everything runs smoothly. If you’re looking for an FAQ solution that looks great and works perfectly, this is the one to choose!
PLAYCODE3 · playcode3.com · top 100k store
StoreFAQ has been an excellent addition to my store! The plugin is user-friendly and efficiently organizes FAQs, making it easy for customers to find answers quickly. What impressed me the most was the fast customer support—they responded promptly and resolved my issues in no time. The plugin meets all my needs, from customization options to seamless integration. Highly recommended for anyone looking for a reliable FAQ solution!
Rovsun · www.rovsun.com · outside the top 100k
Nice app, awesome support by Florence. *****
Bushman Panoramic · bushman-panoramic.com · outside the top 100k
The app is super easy to use, and have all necessary components to set up my own customized FAQs. Also, the support from StoreFAQ is great and quickly resolve on my issue while using the application. Highly recommended!
Flowery · flowery-2.myshopify.com · outside the top 100k
GREAT SUPPORT
My Store · unranked store
Amit was extremely helpful and got our FAQ section looking exactly how I wanted it -- even when I changed my mind 4 different times on the call. Big fan!
Nature Hills Nursery · naturehills.com · top 10k store
great app and exceptional customer service!
Juicy Botox · www.juicybotox.com · outside the top 100k
I was assisted by Stephanie, who offered outstanding customer service. I'm very impressed with the support I received!
EcoDrift · 49c211-8f.myshopify.com · outside the top 100k
Appreciate the professionalism and kind help to set up my FAQs correctly. Thanks a lot :)
BlackoutDesigns · unranked store
Amazing app and extraordinary customer service plus is completely free! Great job guys!
Luminess · unranked store
Super easy to use! Great service, really appreciate the custom CSS support!
Magna Corsa · unranked store
Very to use
YOU Skincare LLC · youskincare.us · outside the top 100k
APP NEEDS IMPROVEMENT
Deck & Rail Supply · deckandrailsupply.com · top 100k store
Easy to use and you can customize it to suit your website theme and style. Also, the support is fantastic. They respond promptly and are very helpful.
Fayla Ott Books · www.faylaott.com · outside the top 100k
Fantastic and prompt support! Nicole quickly addressed the issue. Setting everything up was incredibly easy. Highly recommended!
MGC Derma EU · eu.mgcderma.com · outside the top 100k
Great app and even better Customer Service!
Snuslion · unranked store
Navi - just showed me how to upload and use the FAQ app! So helpful and will use right away. His knowledge is vast!! Thank you Navi! Janice
myMareCo · mymareco.com · outside the top 100k
Très bonne solution, et chat très réactif.
Danie Hoo · unranked store
Good customer service. Nicole was very helpful :)
Rhinox Active · rhinoxactive.com.au · outside the top 100k
It works pretty good and the support is also awesome.
Lori Wall Beds · unranked store
Tracy Denney was a great help, understood my request and helped me achieve exactly what I needed, by adding a simple CSS code to the app I was able to get some rounded corners on the FAQ rectangle box to better match my site, super easy to do.
Layerd.Studio · layerd.shop · outside the top 100k
It fulfills everything you need, and the support is instantly helpful and solves problems in no time. Thank you
outlet-tapis.fr · www.outlet-tapis.fr · outside the top 100k
Fantastic App and Outstanding Support! BetterFAQ is a game-changer for my Shopify store! The app is incredibly intuitive, making it easy to set up a professional FAQ section that enhances the customer experience. The customization options allowed me to match it perfectly with my store's branding. What truly sets BetterFAQ apart is the stellar customer service. The support team is quick to respond, knowledgeable, and goes above and beyond to ensure everything works seamlessly. I had a few questions during setup, and their team resolved them in no time with clear guidance and a friendly approach. Highly recommend BetterFAQ to anyone looking for a reliable, user-friendly FAQ solution with top-notch support!
AEDwijzer · aedwijzer.nl · outside the top 100k
The app is really helpful!! and the customer support is also good
Mankha · unranked store
Really helpful and easy installation! I like this feature on my store!
Svakom · unranked store
Decent product, considering its free. Also, its exactly the usecase I was searching for. Thank you.
Stricks · unranked store
i just wished you guys responded to my messages. to be honest, its very very good. its just that i needed the faq section to appear on specific pages and i was hoping you guys could assist me. i eventually decided to not even add a faq page at all. which is a shame really because no other app actually has it perfect like you guys. as a new app, i highly recommend you guys to be responsive please. let me know if you are able to assist me and i will surely install again. please dont be deterred by this review to install this app. if they do help me out, i will change my review fairly.
TbT Arabic Dial Watches and Islamic Gifts · unranked store