Subi Subscriptions App · Selling products
Every review we hold for Subi Subscriptions App, quoted in full, with the store that wrote it.
Bigger stores rate Subi Subscriptions App 0.08 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
400 reviews pulled · 32 carry a rating and no text · 348 long enough to quote · 2025-06-06 to 2026-08-18
Every review we hold, newest first
Sam was great, quick response and sorted straight away. Easy to navigate and use the app.
NIBOVI · www.nibovi.com · outside the top 100k
My experience with Subi has been great so far. As an entrepreneur who is not fully intuitive with Shopify and Website management, Subi has provided great customer support to make set up, and edits easy. I have personally worked with Stella recently, and she has been incredibly helpful.
Life Itself · www.thisislifeitself.com · outside the top 100k
Easy to use, clear information and customer support was fast and clear
LQ Resorts · shoplq.shop · outside the top 100k
Customer service from Sam was excellent, very helpful!
Doohickle Designs · doohickledesigns.com · outside the top 100k
Working with Dela was awesome!
nettysjuicery · www.nettysjuicery.com · outside the top 100k
Aaron and Stella went above and beyond to help me get things set up with my account. Quick responses and very knowledgeable. Highly recommend this app and team!
Sudz Cauldron · sudzcauldron.com · outside the top 100k
Great work
Like Mode · unranked store
Great customer support! The platform is powerful and offers a wide range of features to explore. While it can feel a bit complex at first, the capabilities make the learning curve worthwhile. There's a lot of potential to unlock with this technology, and I'm excited to continue exploring everything it has to offer. Overall, it's an impressive and robust solution. grateful for having a meeting Jasmine and Arron and their team.
Bee Naturals · www.beenaturals.com · top 100k store
very helpful
NADdirect · naddirect.com · outside the top 100k
Thanks for the wonderful support from the whole team. Thanks Harry!
GOATED GOLF · www.goated.golf · outside the top 100k
Harry made an amazing job with my issue on my store, fast and perfect job
Moodbox · lamoodbox.com · outside the top 100k
Miles was incredibly helpful!! I accidentally deleted the app and thought I lost all of my contracts, so I frantically messaged the support chat. Miles responded within a few minutes and made sure all of my contracts were still there and active. Excellent customer service!!!
Etta & East · shopettaandeast.com · top 100k store
Super Support von SAM erhalten. Danke viel Mal
Frag-Maria · frag-maria.ai · outside the top 100k
Migrating from Skio to Subi was incredibly easy. The team was extremely helpful throughout the entire process, making the transition smooth and hassle-free. Everything has been working great since the migration, and we’re very happy with the switch. Highly recommended if you’re looking for a simple, reliable subscription solution.
Nurture® · www.nurture-life.co.uk · outside the top 100k
Harry was very helpful with my enquiry and resolved my enquiry very quickly
olitory · www.olitorykitchen.co.uk · outside the top 100k
Pearl is prompt and professional! Excellent service overall.
PerioVive · periovive.myshopify.com · outside the top 100k
Aaron from the support team was very helpful and concerned to fix my issue.
Pony Mail Club · ponymailclub.com · outside the top 100k
Après un tout petit peu d'attente (seulement quelques minutes), Sam a bien pris soin de me répondre avec grande attention et politesse. On a répondu à mon questionnement de façon claire, en français et compréhensible. Il y a aussi l'option IA au début qui peut dépanner, mais je préfère de loin discuter avec une vraie personne. Ce qui a été le cas et je l'ai grandement apprécié. L'option de pouvoir envoyer des "screenshot" est top ! MERCI :)
Académie Périnatale · academieperinatale.com · outside the top 100k
Subi has helped us increase our revenue with subscriptions. Customer support has been great. Shoutout to Aaron
Synchronicity Health · synchronicity.health · outside the top 100k
I am sitting at a 75% payment decline rate from the way this app processes card declines. Their payment links break after 1/2 years and your customers will just churn based on their poor network link with the banks/cards. Use the native Shopify Subscription app it's much better with card issues and payment declines.
Marina Run Club · marinarunclub.myshopify.com · outside the top 100k
Customer service Dela was very helpful!
Human Grade · unranked store
Great app and Harry was so helpful when I was having difficulty creating a customization!
Market Mama · lamarketmama.com · outside the top 100k
Mason was super helpful showing me how to get the data I needed.
Lifeplan Products Ltd · lifeplan.co.uk · outside the top 100k
Nice app, easy to use and manage.
AbinoNutra · www.abinonutra.com · outside the top 100k
Very qualified support team, with quick replay whenever we need. The solution is performing well, i am using it in two of my websites. I recommend.
Mystik Box · unranked store
The team helped us resolve a configuration issue. They were always responsive, never stopped following up, and were consistently attentive and friendly throughout the process.
Pepnow · pepnow.com · outside the top 100k
I actually use this app for my monthly subscriptions and my loyalty program. I am a small business and find that this helps a lot. I needed help and Nilou was very helpful with getting me back up and running. All the team members I've dealt with have been very nice and helpful ! Thank you for having a great app ! Thank you so much for your help too !! Super fast and got it done ! - Christina
Christina Loves Planning · christinalovesplanning.com · outside the top 100k
Harry was very helpful in helping me with my questions.
Wild Sage Wellness · shopwildsagewellness.com · outside the top 100k
Nilou fixed the problem very quickly, thank you for your help!
Australian Age of Dinosaurs Museum Shop · australianageofdinosaursmuseumshop.com · outside the top 100k
Great company to deal with, their hands on support is not something we are use to. We have been using it for a few months now and its been a great addition to add.
British Grocery · us.british-grocery.com · outside the top 100k
Very friendly and helpful support team.
Pet Deli Dog Food · www.petdeli.co.nz · outside the top 100k
We had been thinking about offering subscriptions on and off over the years, and finally decided to give the idea a try. After a good deal of research, and discussion about which features were most important to us, we chose Subi. With friendly support and advice from Rick, we made sure we understood the terms and conditions before installing and setting up the app for a trial. After nearly a year, we continue to await a first subscriber—but we are confident that that lucky customer will have a good experience.
Bubble Brothers · bubblebrothers.ie · outside the top 100k
This app is really great. It offers a really vast amount of features and options. Some of the widgets that you embed are not as customizable as I would like but they work well and don't break. It is however a bit pricy. The free plan offers a decent amount to get started but most of the great features you will want are behind the higher upgraded plans. The starter plan doesn't have much, but it has just enough to make you want to upgrade to a higher plan. However the price difference between Starter and "Subi" plans is absurd. Its a 10x price jump. I would love to give it a 5 star however the pricing plans need a rework, so for that i have to give it 4 stars.
Kindheart Coffee Co. · kindheartcoffee.co · outside the top 100k
Harry was exceptional at helping me with my customer service request. He followed up and ensured that a solution was found. Thank you!
MENDORA · mendorahealth.com · outside the top 100k
Meget hjælpsom og forstående. Hurtig respons på spørgsmål
LB Dans · lb-dans.dk · outside the top 100k
Toller Kundenservice und richtig gute, einfache App für Memberships. 5 Sterne von mir!
UKUlala by Daniela · uku-lala.de · outside the top 100k
J'étais complètement bloquée à une étape et Sam (un agent humain) m'a aidé rapidement à débloquer la situation. Le service client est très réactif.
Les yeux fermés · xn--lesyeuxferms-leb.com · outside the top 100k
Le support est toujours très réactif, l'application est hyper facile à prendre en mains.
FÔME · www.fome-care.com · outside the top 100k
pearl was fab with my problem
Madogs · madogs.wales · outside the top 100k
Fantastic app - very easy to use, and we started receiving subscriptions almost instantly. Support is amazing too! Shout out to Pearl who was exceptionally helpful
SMUG · sleepsmug.com · top 100k store
Very disappointing experience. Initial support from Nilou was great, and we were given confidence that our store could access new features, including Build Your Box. Based on that, we built a large part of our subscription setup and site launch around Subi. Then, months later, our account was suddenly suspended with no proper warning because we sell wine. This should have been picked up before granting access — not after we had already built around the app. It has caused a major disruption to our launch and left us scrambling to find another solution, we are unsure if they will revoke this urgent matter as they seem to be very brutal with how they operate. If Subi does not support certain industries, that needs to be made extremely clear before onboarding merchants or giving them early access. REALLY FRUSTATING, poorly handled, and a massive waste of time for our team and investment in them.
My Store · unranked store
Nilou is the best support help and Stella
Mate Factor · matefactor.com · top 100k store
Their customer service is fast and is the best part so far.
Unbelievabuns · unranked store
Excellent customer service, helpful and knowledgeable.
Gina.Health · www.gina.health · outside the top 100k
Support très réactif et professionnel ! Merci à vous
Atopiskin · atopiskin.com · outside the top 100k
This app works perfectly well for e-commerce if you would like to have recurring orders from customers under subscription plan. It is easy to navigate, user friendly. Their support team (Ms Nilou) has been very helpful in recommendations. Honestly, you need to try it.
Peuriste · peuriste.com · outside the top 100k
I was very close to check for an other solution than Subi.... But with this customer support, like Sam, i simply cant. She makes everything possible for you. Thanks
RECAL · myrecal.com · outside the top 100k
amazing
THREADED VISION · thvsn.com · outside the top 100k
客服能完美的解决我提出的需求，这点很重要，至少在绝大多数应用来讲，做的很棒
Bling Baddies · theblingbaddies.com · outside the top 100k
Very helpful team. Thank you for your support
Kiffsansecran · kiffsansecran.fr · outside the top 100k
So far, this app has been able to meet most of my needs, and it offers a good variety of features and options. The team is continuously improving and updating the app, and overall the experience has been really positive. Definitely worth trying out. Also, whenever I ran into issues, I could easily reach out to their team for support. Responses were fairly quick, and most problems were resolved smoothly. Communication has been easy throughout, and the team has been very patient and helpful.
Grin Natural Products · www.grinnatural.co.nz · outside the top 100k
great app and service. nice to be able to give customers an option to subscribe and save to help boost your website! Wouldn't worry about any problems or bugs, i experienced something and under 5-10min Rick with their customer service had me back good and ready to go all in time for my customer to place their order how they wanted! Thanks Rick and Thanks Subi!!!
Cut Raw Performance · cutrawperformance.com · outside the top 100k
Merci à Milou pour sa patience et l'aide qu'elle m'a apporté avec une grande gentillesse :).
FemAura · unranked store
I have a bit of a unique membership, one part that ships, another part that is digital only, and Subi handles it all. Great customer service as well, which is a win.
Angela J. Ford | Romantasy Author · angelajford.com · outside the top 100k
Très bons conseils de Mason. Mon problème est résolu. La réactivité est parfaite.
Boite à Soi...e · boiteasoie.fr · outside the top 100k
Very good app and customer service, Mason solved my problem in a few minutes!
NUUV · www.nuuv.com · outside the top 100k
Pearl is very helpful and get back to you timely. The app works well.
The Gut Cø · thegutco.com.au · outside the top 100k
Super schnelle Hilfe von Mason! Vielen Dank!
AgilNature · agilnature.com · outside the top 100k
Pearl was so helpful - highly recommend this app and their customer service is on point!!
Milk it · www.milkitbakehouse.com · outside the top 100k
We have been using this subscription app for a while it's one of the best ones on Shopify for us. their are a lot of useful features and easy to setup pricing is also great and the response time. : ) will be upgrading to their higher plans as our business grows.
Sunbear · sunbear.com · outside the top 100k
I'm a few months in, and mostly smooth sailing so far. A few caveats: 1) I hired some custom coding (outside of Subi) to get the subscription widgets to show in a more clear and effective manner. 2) Some things are a bit unclear or clunky at the outset, like payment reprocessing in the event of a failed payment. Their AI chatbot gave me a completely wrong answer regarding this the first time this occurred, resulting in me sending several duplicate shipments. 3) Once you get past the AI chatbot, most of the customer service team have been very helpful, with the exception of one guy who I just avoid if I see his name come up. But, given the complexity of handling subscriptions, this has been very serviceable, was relatively easy to set up, and has been fairly easy to maintain other than a clunky bit or two. A learning curve is to be expected when you dive into something like this.
Puzzle Bomb · puzzlebomb.com · outside the top 100k
SUPER easy to setup and the customer service was immediately available to assist. Thanks to Harry, the support rep I had my service membership subscription live in literally just a few minutes.
the quantum i - meditation & gifts · thequantumi.com · outside the top 100k
Très bon contact, très patient avec mes questions et surtout j'ai obtenu des réponses précises à toutes mes questions de façon très clair. MERCI beaucoup à Stella !
Loulou & Chaton · loulouetchaton.fr · outside the top 100k
FAAAAAST customer service and fixed all i requested, Thank you Sam!!!!!
Pomluna · unranked store
Un immense merci à Nilou pour son aide précieuse et son expertise. Malgré mes nombreuses sollicitations et des problématiques parfois complexes, elle a su répondre à toutes mes questions avec une patience et une gentillesse exemplaires. Je suis ravie de notre collaboration et du temps qu'elle m'a accordé ! :)
Box Instant suspendu · box-instantsuspendu.com · outside the top 100k
Subi makes things very easy and user friendly!
Scrub Angels · www.scrubangels.com · outside the top 100k
Very useful tools, and the most important part is the support you receive from the team. Harry quickly resolved my issue and clearly explained how to fix it myself if I encounter the same problem again.
The Glory Candle · www.theglorycandle.com · outside the top 100k
Amazing app that works perfectly. I had a question about my shipping and Harry not only answered it but went onto the page and resolved it for me.
Behind the Label Coffee · www.behindthelabelcoffee.ie · outside the top 100k
Great service from the team!
Hence · hencestacks.com · outside the top 100k
Nilou did a great job helping me with a few Subi fixes, she was quick and friendly and made the process really easy. Thank you!
Airworks Coffee · airworkscoffee.com · outside the top 100k
Subi integrates well with Shopify and has been a solid addition to our setup. I do run into the occasional glitch, and it can take a few minutes to sort things out, but support has been helpful when needed. Today, Pearl was especially quick and effective in resolving an issue, which I really appreciated. Overall, I’d recommend the app.
Snowy Owl Coffee Roasters · socoffee.co · top 100k store
Merci Harry pour votre aide !!
La box TDAH · unranked store
We have always had fantastic customer service with Subi, including migration, set-up and trouble shooting any issues that may arise. Thank you!!
Alaskans Own · alaskansown.com · outside the top 100k
This runs so smoothly, I forgot all about it! (Exactly how I hoped it would go!)
Sweet 'n Simple Elderberry · sweetnsimpleky.com · outside the top 100k
Pearl is very helpful for support.
Waste Happy · wastehappy.com · outside the top 100k
I had a hiccup when starting, but Pearl fixed it within minutes. Thankful for the assistance. Hoping this app works for my long-term subscription goals.
G. Huffington · unranked store
I needed help with some backend code in my widget, and Stella from the support team was awesome at helping me figure it out. It took a bit, but she came up with a solution. Thank you for not leaving me hanging
Ethereal Realm Reserve · etherealrealmreserve.com · outside the top 100k
Great support who helped me get things up and running pretty easily. Thanks to Melissa!
Velvære AS · velvaere.no · outside the top 100k
I've been using Subi for a while now and my experience has been, on the whole, positive. We had some issues over Black Friday which negatively affected my store and the customer service was not helpful. However, my recent interactions with Melissa have been extremely good - she was super helpful and customised many things for me. I do hope this app grows and they can improve and increase their functionality. Thank you.
Miriam's Collection · www.miriamscollection.co.uk · outside the top 100k
Melissa was extremely helpful and quick to reply!
Court Haus · www.courthaus.com · outside the top 100k
Nareh was exceptional, very friendly and soughted out the issue comprehensively. Highly recommend
The Longevity Station · longevitystation.com.au · outside the top 100k
Merci beaucoup à Nerah pour votre professionnalisme et patience. J'espère que d'autres personnes prendront exemple sur votre prestation de service. Bonne continuation
Scent Exploration · scent-exploration.fr · outside the top 100k
Communication is fast, prompt, and will leave you more than satisfied. I had a billing issue, and not only was I credited, but I was also refunded. However, I didn't have much success in gaining subscriptions. That's on my end. I would definitely use Subi Subscriptions in the future, once I grow my account further. 10/10 would recommend. Nareh is a great help! If you ever need help, ask for her!
Esssdabest · unranked store
Excellent support and a great experience working with Harry. He was patient, knowledgeable, and took the time to clearly answer all of my questions.
Southwest Ranches Farmers Market · swrfmarket.com · top 100k store
échange rapide et fluide . On est informé de l'avancée de la résolution.
5sensenvoyage · unranked store
Harry was a great help. Had an issue cancelling a subscription for a customer. Harry got everything taken care of for me.
Suvia · notmouthwash.com · outside the top 100k
J'ai contacté le service a clientèle pour mon abonnement à subi, et je suis tombée sur Pearl. C'était génial, professionnelle, clair et respectuese. Je recommande le service de subi, c'est super à l'écoute.
Belle et Bien store · belleetbien.fr · outside the top 100k
I really recommend this app. Stella really helped me out getting started - she was brilliant - and I feel so grateful.
Give Yourself Kindness · giveyourselfkindness.com · top 100k store
Their support is always very very helpful. I would not suggest using them as a sole loyalty app but they are working on lots of updates for it so maybe in the future. The subscription and bundle part though is truly incredible.
Brooklyn Film Camera · brooklynfilmcamera.com · top 10k store
ALL I can say is, SUBI support staff is EXCEPTIONAL! First Grade A+++. Pearl was amazing making modifications to Membership template, changing colours etc. Thanks Pearl and SUBI Team!!! Lynden www.LUVPets.ca
LUVPets · luvpets.ca · outside the top 100k
Quick and efficient service! Harry helped me figure out my technical issue in no time. Thank you
Yasma Coffee · yasmacoffee.ca · outside the top 100k
Yes. Once you get past the AI help, its very good to use.
No Odour · no-odr.com · outside the top 100k
Harry was incredibly helpful and resolved my subscription pricing issue quickly and clearly. He understood the situation right away and made the process seamless.
Nine Glow · nineglowskin.com · outside the top 100k
Great app and amazing customer service. I am very grateful to Harry who solved the problems that arose.
My Store · unranked store
Rick did an excellent job today reassuring me of charges on my account. Thank you so much for the extra care you have!
Chalises Heavenly Inspired · www.chalises.com · outside the top 100k
Love this app and the team that helps with all the questions we need for our business!
Grace | Rae Skincare · graceandraeskincare.com · outside the top 100k
Grace was amazing. She was attentive and responsive. Happy to work with her
JB BUTTERS · www.jbbutters.com · outside the top 100k
great work MILES!! for honor what is right, appreciate it!!!
Epi Hydrate · epihydrate.com · outside the top 100k
Great customer support from Dela who jumped in exactly when I needed and sorted out an issue within minutes. Their AI support is actually surprisingly very useful and thorough as well for smaller problems. Overall it's been reassuring having such a positive support team.
Not Young · www.notyoung.com · outside the top 100k
Works very well, Harry the team member was very helpful.
L'Amour Labs · lamourlabs.com · outside the top 100k
Great customer service
Crystal Hideaway · crystalhideaway.com · outside the top 100k
love it! easy to set up and use
La Boutique Sloft · sloft-magazine.myshopify.com · outside the top 100k
très patient, problème résolu.
À soi · unranked store
amazing support!!
ROSSA · www.myrossa.pl · outside the top 100k
Best app for our subscription needs! And their development team is quick to reply and solve any and all issues. 100% satisfied! I recently worked with Mason on an issue that I just couldn't figure out and after a quick help chat session - he solved the problem efficiently and effectively. And it was even at 11:35pm ET on a Friday night! #thebest
QB Takeover Store · shop.qbtakeover.com · outside the top 100k
très professionnels et efficaces! ils offrent des modules gratuitement! je recommande!!
MyKoreanBox · unranked store
Just perfect Nice support fast! and straight helped me and Understand my problem solved in less then 5 mins!
Dream Realism · dreamreality.store · outside the top 100k
super service! ich hatte ein Problem mit der Darstellung, dies wurde sofort von Rick behoben!
EntoZoo · entozoo.com · outside the top 100k
This app is super easy to use if you dont want problems with anything you must try it, the only thing is that if you want to translate to another lenguage in some part you need to do it manually, but dont worry becouse the support is incredible and they can help you, in my case it was pearl that she is super kind really ill never have this attention in my life so dont hesitate in install, Pearl if you read this your the best.
Miroslab Store · www.miroslabstore.com · outside the top 100k
Excellent Customer service! The widget was nicely customized.
B・SYNC · b-sync.life · outside the top 100k
Setting up my first subscription was super easy, and I love the ability to give subscribers a special discount. Harry was also helpful in getting the subscription page to look great on my site.
Refracted Light Fiber Arts · www.refractedlightfiberarts.com · outside the top 100k
i have tried the "Growth" Plan. The App did not save my changes on the customization of the widgets. It was very buggy on the product page. the possibilities are good, if they would work properly
NAZALUX · www.nazalux.com · outside the top 100k
Pearl was very helpful with helping me set up my websites new upsell/ subscriptions plan for my bodycare business. So far , I'm enjoying the Subi App.
The Imperial Body · theimperialbody.com · outside the top 100k
Le service après vente est excellent, Mason a résolu mon problème en une seule journée. Merci subi
Ma Box TITS · www.maboxtits.fr · outside the top 100k
Mega Kundenservice. Miles hat mir wirklich sehr geholfen. ♥
linori Home & DIY · linorihome.de · outside the top 100k
I’ve had such a positive experience with Subi so far. I’m a designer / dev testing the app for a client, and I accidentally upgraded and was charged the $69 fee before I was ready. I reached out hoping there might be some flexibility, and their team handled it with so much grace and understanding. Nilou was amazing to work with. She was super responsive, kind, and proactive from the start. She helped process a refund quickly, extended my testing period so I could properly evaluate the platform, gave me some helpful tips, and talked through pricing options for small and startup businesses. Nothing felt pushy or salesy, just super supportive and patient, and trust me, I had a lot of questions. She was also truly a joy to talk to and refreshingly human in a time where so much customer support is... not. The cat GIFs were also a highlight (a woman after my own heart). The customer service alone and their willingness to work with me is enough to make me want to go with them. I definitely felt that Nilou considered the specific needs of my customer and provided recommendations specific to them. As someone who recommends tools to clients, that level of care and detail matters so much. Subi is already a strong product, but their support makes them stand out even more. I would absolutely recommend them to anyone exploring memberships or subscriptions on Shopify.
Pynk Nymph · unranked store
Soporte muy eficiente. Nilou respondió rápido y resolvió todo según mis necesidades. Buena aplicación.
ZCEBRA · www.zcebra.es · outside the top 100k
Fantastic product, fantastic customer service! 5 Stars
Good Friend · www.higoodfriend.com · outside the top 100k
Nilou, offered awesome customer service, and the app works super well for our needs.
Zorah biocosmétiques · zorahbiocosmetics.com · outside the top 100k
Very helpful and responsive. I got my issue fixed within minutes.
Bullbourne Bison - Tennessee Bison Meat · www.bullbournebison.com · top 100k store
We start now with Subi, it was easy to create our first subscription plans and I am excited how our customers will take it! I had some contact to subi in order to translate all the details to german, rick helped me fast and friendly. Thanks! One little star less, because there are still some features that I feel are missing, like showing the subscription conditions in an easy and at the same time nice looking way.
Mein-Wasserfilter.com · mein-wasserfilter.com · outside the top 100k
Mason And Harry were super helpful in fixing my subscriptions for me :)
Mannica · mannica.com · outside the top 100k
Je ne comprenais pas grand chose aux réglages Subi. Heureusement Miles a su être à l'écoute et patient. Merci à lui qui a réglé tous mes problèmes !
Big dog box · bigdogbox.fr · outside the top 100k
Amazing support! Harry was so nice and patient. He helped me customize the look of the subscription box exactly how I wanted it. Highly recommend!
Nature Skin Shop · www.natureskinshop.com · outside the top 100k
It works great, especially the AI chat room, which actually reports problems to customer service, and the customer service is very friendly and helpful in resolving issues. I will continue to use it!
Thryve · shopthryveco.com · outside the top 100k
Awesome
Blooming Blends · unranked store
We’ve had a great experience with Subí so far. The pricing is very fair, the app works nicely with Shopify subscriptions, and it fits our needs well. A special thank you to Nilou from support, she has been extremely kind, responsive, and open to following up until everything was fully resolved. Her help made a big difference, and we really appreciated the hands-on support throughout the process. Overall, very happy with the app and the team behind it. Highly recommended!
Heimgard EntryFlex · unranked store
Pearl is extremely helpful at customizing widgets.
Clover by Clove + Hallow · cloverbyclove.com · top 100k store
Quick and fast service. They care about their customers. Thanks Miles!
JADE SUPPLEMENTS · jadesupplements.com · outside the top 100k
Love it!! Pearl helped me customize my widget and made it look amazing, she went above and beyond! Pearl is awesome!! <3
IndigoPetco.com · indigopetco.com · outside the top 100k
Dela solved my issue
High Plains Drifters Fly Fishing Club · flyfisherscolorado.com · outside the top 100k
Very good support !
GOOD · unranked store
Love how affordable this app is and great for starting subscriptions. Looking forward to more layouts and features. Great customer service!
Matcha Masta · matchamasta.com · outside the top 100k
Just starting my journey with Subi and getting things setup and configured. Ran into a few technical issues which the support team resolved gracefully and generously. All of the team members over the few days of interactions, Miles, Grace, Dela, Harry, were pleasant to deal with and got the job done to ensure my setup was tailored to my e-commerce needs.
Lady Chocolatt · unranked store
Amazing service from Grace. Solved issue + went above and beyond. We love Subify for our business it works amazingly well. Thank you!!!
The Paramount · theparamountbuilding.ca · outside the top 100k
Brilliant customer service - !! thank you Harry you made everything very easy and simple. I can't wait to have the Subscriptions roll in.
yummyzine.com · www.yummyzine.com · outside the top 100k
I haven't been using the program for very long, but it's well-structured, has extensive tools, and is suitable for use in any field, especially in the service sector. A very good solution at a very fair price!
Bernd Reinecke - IT-Services · reinecke-it.de · outside the top 100k
Super helpful step by step assistance with Mason made setting up my subscription ability on my website a breeze. Highly recommend.
Crunchy Mama Snacks · unranked store
Update: I recently worked with Grace and she helped me out a ton. I was having some issues making our subscription work the way I wanted and she directed me to a better solution that I hadn't considered. Very pleased with the app and the customer service. It's so rare to get genuine support in online settings. Original: So far, I'm enjoying the app. I'm just in the setup phase right now and it's been pretty simple. Plus, Harry already jumped in and helped me with a few design tweaks. I'm looking forward to using the app and updating my review once we have some subscribers.
First House · shopfirsthouse.com · outside the top 100k
Integration with my store was very straightforward and if I needed support it was available from the team at Subi immediately. Looking forward to doing more on my store with this app, fantastic.
My Coffee Machine · www.mycoffeemachine.co.uk · outside the top 100k
Amazing support and app works great
Jovi Nutrition · unranked store
Great app, great customer service. I has all features I need for a membership that I couldn't find on other apps.
Happy Hookie · happyhookie.com · outside the top 100k
Easy to use subscription service with helpful customer service!
Shadowbanned Library · shadowbannedlibrary.com · outside the top 100k
Great experience!
ASLF Formulas · aslf-formulas.com · outside the top 100k
The app is great...a little confusing to setup, but the support team is always available to get you straight!
MaiDlynn's Chic Boutique · www.maidlynns.com · outside the top 100k
Grace was very helpful and it was special because she was working on Christmas Day!
Crossroads Coffee Traders · crossroadscoffeetraders.com · outside the top 100k
Fantastic Service from Mason, he was straight there and assisted. Thank you
loveearth-living.com · unranked store
Worked well
Infinite Health Labs · infinitehealthlabs.com · outside the top 100k
The support team is very helpful and prompt.
shopWBW · shopwbw.com · outside the top 100k
I love have fast the support team is with troubleshooting! Super helpful, and eager to help! Highly recommend! Thanks
Market To Millions · unranked store
Customer services is very good, they answer directly and your problem is solved!
Clow · drinkclow.com · outside the top 100k
Harry was great to work with
Companion Bites · companionbites.com · outside the top 100k
The team has always been there when I needed them.
Mecantu · mecantu.life · outside the top 100k
Grace provided exceptional assistance!
Moss Man’s Seamoss & More · unranked store
Pearl helped solve some UI challenges and was very helpful. Highly recommend.
tūvi Brand · unranked store
we had some initial setup issues (bugged code from another app) but Rick from the support team was AWESOME. Helped us work out what the issue was and how to fix it. We're so excited to use the app! Thank you Rick!
Mission Beard · missionbeard.com · outside the top 100k
The app and process is pretty straight forward & easy to setup. They followed up to see if I needed any help. I wanted to make a change to the default of our "Subscribe" button so I used their chat feature. Dela responded quickly and had the request completed within minutes. Very happy experience so far with all aspects.
Wholistic Nutrition · shop.wholisticnutritionllc.com · outside the top 100k
Set-up was a breeze and Sam was very helpful in double-checking I did everything correctly. Haven't processed any payments or subscriptions from it just yet, but so far so good.
Binkets · unranked store
Rick hat mich von Anfang an beeindruckt. Er war unglaublich professionell, freundlich und zuverlässig. Jede Frage wurde sofort beantwortet, jeder Schritt klar erklärt und ich fühlte mich die ganze Zeit bestens betreut. Dank seiner Unterstützung lief alles schnell, einfach und absolut stressfrei. Ich kann ihn von Herzen weiterempfehlen – ein Agent, dem man wirklich vertrauen kann.
The Divine Yoga · www.thedivineyoga.studio · outside the top 100k
Je débute tout juste avec Subi, les fonctionnalités sont intéressantes pour mettre en place un système d'abonnement dans son offre. J'ai été accompagné par l'IA au début et les réponses étaient là puis c'est Harry qui a ensuite pris le relais et s'est montré d'une grande aide dans la résolution de mes problématiques, merci encore !!
MYR PROT BOX · myrprotbox.fr · outside the top 100k
thanks dela!
Simply Revival · simplyrevival.com · outside the top 100k
Excellent assistance from Sam
Sneaker TLC SA · unranked store
Really quick and awesome customer service from Nilou!
PAWTRK · pawtrk.com · outside the top 100k
Stella was awesome! The whole team has been super helpful. I think I'll probably be using Subi for awhile.
Reality Bites Bakery · realitybitesbakery.com · outside the top 100k
Es sieht ästhetisch aus, allerdings scheint mir die Übersetzung auf Deutsch etwas kompliziert. Ansonsten ist es schön eingebettet
apo46 · unranked store
Awesome, fun and professional support. Thanks to MASON!
Dritan Alsela Shop · dritan-alsela.de · top 100k store
Sam was so friendly and amazing i loved how she was so patient to help me with everything within minutes
BEBOUGIE · bebougieshop.com · outside the top 100k
Sam provided fast and efficient support to ensure the app support was on brand. So far the app is delivering what I need. However I am noticing there are some restrictions for basic functions like email notifications and sender email address, which are essential for a seamless brand experience. The only way to unlock them is to upgrade to more expensive plans, which is the biggest watch out.
Chamilli · www.chamilli.co.uk · outside the top 100k
I am happy with the help i have recieved. Dela was great at answering all my questions. Unfortunately, the app is not able to automatically send digital downloads each month for my subscription. But Dela was helpful in suggesting other email automation apps that could tie into the subscription to do this for me.
The Painted Moth · thepaintedmoth.com · outside the top 100k
Rick and Harry have been very responsive to all support needs! If you're shopping around for a good subscription/membership app this one is the way to go! After trying three others this ended up being the best one feature-wise. You can tell when there is a team behind an app that continues working to make it better and listen to your input. I expect Subi to be around a long time and continue becoming better! They have my vote of confidence and deserve a chance to earn yours as well! Edit* I've had issues I've ran into with bundles. Nothing related to their app, just logic based issues. Stella from Subi was able to help me out with styling it differently which helped with the majority of my problem! This team rocks and I stand by saying you should give them a chance!
Sunstone Permanent Jewelry · permanentjewelry.sunstonewelders.com · outside the top 100k
Great app with stellar customer service.
Bruno's Brewhouse · brunosbrewhouse.com · outside the top 100k
Needed help on changing the widget default color theme as it was over-riding the template theme. Reached out to their contact team through chat and Stella was quick to respond and fix the issue right away in under 10 minutes. That is a very quick, good and considerate customer service and I am very happy using Subi app in my Shopify store.
SipnJoy Coffees and Teas Inc. · sipnjoy.ca · outside the top 100k
Mason helped me out a ton as I set up Subi in my online store and was quick and friendly. Thanks again Mason!
Axe to Grind Coffee Company · axetogrindcoffeecompany.ca · outside the top 100k
The SUBI team is incredibly helpful, and I want to give special thanks to Pearl from the support team.
myTacho · www.mytachoapp.com · outside the top 100k
Miles has been of such great assistance in helping with some integration hurdles. Very quick response rate and friendly nature (not judgemental of my lack of tech knowledge). 10/10 recommend.
Little Loop · littleloopae.com · outside the top 100k
Quick and nice customer support!
ByGraaf · bygraaf.se · outside the top 100k
Fantastic customer support. Thank you so much Grace for helping me setting up.
Nuréo · shopnureo.com · outside the top 100k
Pearl assisted me with everything she is the best !! thank you again !!!! you helped me a lot and you are really excellent
Nali Care · nalicare.com · outside the top 100k
Miles was really profesional :)
Feel Awsm · unranked store
Accommodating, patient, consistent. My schedule delayed the completion of my request over many days; Grace, Nilou and Dela made sure to check in with me to ensure my needs were being met and adjusted to meet my requests. Solution oriented, friendly, without being pushy.
DEJA · unranked store
Helpful app to create subscription on my store, and loyalty programs! Very handy.
Your Favorite Concessions inc · yourfavoriteconcessions.com · outside the top 100k
Mason was super helpful. The customer portal was blocked and not functioning, Mason jumped onto the chat and after 5 minutes it was all sorted. Thanks Mason!
BeeUnique · unranked store
This is the 3rd store I have installed the app on. I have a bit of a unique way in which my variants are set up for subscriptions and Rick sorted out what needed to be done in record time. 100% recommend this app.
Stirling Health · stirlinghealth.com · outside the top 100k
Thanks for your support! Also, Mason is the best and his German skills are phenomenal!
KOUKÉE - Der Mandelsnack · koukee.de · outside the top 100k
New to Subi and had a few questions. Pearl was great. She was quick to respond and gave me the info I needed. So far no complaints.
Artisan Java Tea · unranked store
I had an amazing experience with Miles! He has been extremely responsive every time I needed help, always kind, clear, and very patient. His explanations are super detailed and he always makes sure I fully understand each step. It’s really reassuring to have such supportive and pleasant assistance — thank you so much Miles for your professionalism and your kindness! I really appreciate your help. Olivia
Évasia · evasiabox.com · outside the top 100k
Service client catastrophique, SAV inexistant, + de 3 mois sans réponses, 8 semaines entre chaque réponse précédente, font comme s’ils ne comprenaient pas et s’ils n’avaient pas reçu mes messages (je précise que je développe 15 à 40 sites par mois qui nécessitent des abonnements et cela fait des mois que j’attends des retours)
BETTERZZZ · unranked store
excellent customer support and easy interface :)
Aenders · getaenders.com · outside the top 100k
Mike is on top !
L'Essenti'elle · lessenti-elle.fr · outside the top 100k
Es gab einige Problem was die Sprachen-Einstellungen betraf. Das hat der Support dann aber gelöst und auch die Anpassungen am Theme durch Miles waren schnell erledigt.
folien-toilette.de · unranked store
Nareh was extremely patient and helpful when resolving our problem. Subi are always super quick to resolve any issues. Sam was also exceptionally helpful.
TRDR+ · unranked store
Great APP! Very good customer service, the SUBI team replies to you very quickly and can solve your issues very quickly as well! Sam was very helpful with our urgent requests!
Café Agga · cafeagga.com · outside the top 100k
Subi is a great tool within Shopify to support recurring payments, offering various payment plans - to your business needs. Our business MOTO LNKS a (motorcycle rental company), uses "Payment Links" heavily to initiate subscriptions with our customers once they have undergone their booking and KYC. There was an issue identified within this feature, whereby Pearl from customer support was quick to respond and resolve. Therefore, if you are on Shopify and want to take subscription style payments. I would 100% recommend Subi. Only downside, which I only found out later, apart from paying monthly to use Subi, Subi also takes an additional clip of each initiated transaction. Now, that added with Shopifys cost and Shopify Payments transaction cost plus, the Subi monthly cost - can add to big dent to your bottom line...
MOTO LNKS · motolnks.com · outside the top 100k
Good pricing structure for small business. Support is always available to answer question
GoodestBox · shop.goodestbox.com · outside the top 100k
Pearl was super helpful and attentive. My question got answered within Minutes!
Mavi Nutrition · mavinutrition.com · outside the top 100k
Mason was great
My Store · unranked store
Great app for membership subscriptions and bundle discounts!! Miles at Subi was super helpful in setting up our membership program and went above and beyond to help our membership page look extra good! Appreciate all the help.
God Is Dope · www.godisdope.com · top 100k store
Miles was very helpful in answering my questions about subscription plans and migration options. He was patient and thorough.
Gordon-Conwell Online Store · gordonconwell.store · outside the top 100k
We are new to Subi and are just implementing the app - so far it is very user friendly, fits our needs perfectly, support has been great and the pricing seems fair compared to other platforms.
EnviroEquine · enviroequine.com · outside the top 100k
merci pour votre reponse
ART'BOX Créations · artboxcreations.com · outside the top 100k
Very quick and useful support from Sam, recommend great app
BackToWell · unranked store
So far, so good! I'm new to using Subi, but have had nothing but good experiences - in the setting up of subscriptions, adding to my store, and customer service is on point! Thank you to Nilou for helping me get some features set up and organized. I really appreciate your help! This is a feature rich app!
Absolutely Balanced Weight & Wellness · unranked store
MILES HELPED ME A. LOT!!!! Thanks for the guidance, this app increased my revenue by 60%
MannaMind · www.mannamind.ch · outside the top 100k
works great and will be using it. Customer service is beyond great
Vape Nicotine Free · vapenicotinefree.com · top 100k store
Great service getting me up and running.. Will be installing on my other sites
Hit Jerky · hitjerky.com · outside the top 100k
Harry has been AMAZING and so knowledgeable, saved me after a long day of trying to figure out an issue with my store. Now it's working perfectly! Love Subi :)
Toria's Den Boutique | Drama Llama Tees · toriasdenboutique.com · outside the top 100k
The support is great. Although they need to upgrade more features soo muchhh. But the support amazing that they can clear them all
Hooktasy · hooktasy.com · outside the top 100k
We encountered an issue with our subscription, and Mason helped us resolve it promptly. It is a very trustworthy platform.
SAKEZEN · sakezen.us · top 100k store
Really helpful support assistant Nilou who helped answer my questions and made me feel at ease
Sea Sisters Cannery · www.seasisters.co.uk · outside the top 100k
Nilou was absolutely amazing to work with! She helped me set up the Subi Subscription widget and guided me through every step with clear and easy-to-follow instructions. Her support was quick, professional, and very friendly. I really appreciate her patience and detailed explanations — she made the whole process super smooth. Highly recommend Nilou for her excellent customer support!
ARLUXX™ · www.arluxx.com · outside the top 100k
amazing! very detailed customer support!
J.W. Frye · unranked store
Mason est incroyable. Il a personnalisé en quelques secondes mon widget avec mes couleurs! Une patience et un écoute remarquables! Merci encore Mason !
I AM MY OWN LEGEND · iammyownlegend.com · outside the top 100k
Stella helped me efficiently and quickly to solve the issue with the transaltion in French of the subscription. Thank you!
Etern'Elle www.eternellebox.fr · unranked store
Subi has been a great app for a beginner like myself looking to have a sticker subscription service on my shop! One thing I just wished the free / basic plan had was the ability to create a free shipping rule for recurring billing, which I thought I could just adjust in the Shopify shipping settings portion. Turns out you can't do that, and I was tearing my hair for the past 2-3 weeks doing by myself because my customers kept getting billed for shipping too! I ended up turning to Subi's customer service for help. It wasn't long before I connected with someone (thanks Harry!) who explained how the plans worked and a potential workaround for that. As someone just starting on subscriptions / memberships (and I'm even close to hitting the limit of the free plan), I'm nervous about paying for the Growth tier, but may contemplate upgrading so I could take advantage of the shipping solution but also the widget customization.
Tiramaesu · tiramaesu.com · outside the top 100k
Rick From Subi was such a huge help getting us up and running! We highly recommend this App!! The on-line help is invaluable! Thank you Riclk & Subi!!
Moxi Loxi · moxiloxi.com · outside the top 100k
Miles was great to work with, Got me started on the right track! If I need him again i will be sure to reach out!!
Rodey Farms · rodeyfarms.com · outside the top 100k
J'ai eu un excellent service de la part de toute l'équipe de Subi, plus précisément de Harry qui m'a appuyé tout au long de la mise en place. Il a même travailler de concert avec moi pour rendre mon widget adapté à ma boutique en ligne et le plus user friendly possible. :)
Café Balade · cafebalade.com · outside the top 100k
One of the best companies and customer service I've ever had, hands down. Grace and Pearl are stellar, live chat support, instant solutions to anyting you need. Now, the Subi app is probably one of the best I tested - fully integrated into the Shopify Admin dashboard, and fully compatible with the new Shopify user accounts (users can manage their subscriptions right from Shopify user account page, NOT a separate page hosted elsewhere). Best modern design options too, doesn't feel outdated like most others and the design customisations are easy and intuitive. Best UI/UX I've seen. I'd say definitely far superior to the likes of ReCharge who many think are the biggest. Just try Subi, then we speak. Subi is how any app on the Shopify store should be developed.
Munchyhub · munchyhub.com · outside the top 100k
Grace is great!!
Missing In Action (MIA) · thebrandismia.com · outside the top 100k
Was assisted by Grace with an issue on my store. She was able to fix the issue quickly. Very professional and kind and many features with this app, highly recommend!
M · marvalyss.myshopify.com · outside the top 100k
Thanks Nilou for solving my shipping issues with ease and quickly!!!!!!!!!!!!!!!!!!!!!
GLiPatch · unranked store
Support hyper réactif. J'ai essayé un tas d'applications pour la vente de logiciels par abonnement celle ci est la meilleure
Simcly · unranked store
Really great app that was super easy to install. I needed a little help fine tuning it to suit our store and the on-line help was amazing. Fast, efficient and a pleasure to deal with. Highly-recommended.
Pure Tone Aesthetics · puretoneaesthetics.com · top 100k store
Miles was super quick to help with the colour customisation of the Subi widget on our website. Thank you
Nya Rituals · nyarituals.com · outside the top 100k
Excellent app with outstanding support! Stella was incredibly helpful and made the entire setup process smooth and easy highly recommend this app
Alura · alurabrand.com · outside the top 100k
-Harry Nice accommodating and fast!
3C Joppa Cattle Company, LLC · 3cjoppacattle.com · outside the top 100k
Our first subscribe and save set up was seamless. Harry helped us remove the watermark and has us ready to get our subscriptions rolling!
BYNBeauty · bynbeauty.com · outside the top 100k
Best Customer support, fixed all the design for me
JapansPrime · japansprime.com · outside the top 100k
Grace was so helpful and supportive, not to mention very patient as I worked to get things up and running lol. This app is easy and intuitive to use and I appreciate the free plan while I test my new memberships.
PUREDerm · unranked store
Très bonne application, remerciement spécial à Sam qui a su résoudre ma problématique en 2 temps 3 mouvements ! Bravo et MERCI Sam ! Je recommande a 300%.
FasterIA · fasteria.shop · outside the top 100k
Nilou Was an incredible help and gave me support making my widget match my site very fast!
SprinkleBites™ · www.sprinklebites.com · outside the top 100k
The live agent's help in assisting me at my first attempt in figuring out the plans is excellent and straight to the point. So far, it meets my expectations!
My Store · unranked store
Rick was fantastic and went above and beyond in helping me!
NeuroVibe · neurovibenutrition.com · outside the top 100k
Hi, I'm brand new to Subi (my first experience with a membership plan). I compared several apps before deciding on this one. I'm not a technically confident user and really appreciate the assistance I received today. Sam was really patient and kind. He certainly helped me to feel that I've made an excellent choice in adding Subi to launch the next phase of growth for our business. Sam, thank you for your awesomeness! From the other reviews I've read, I know that I will also receive wonderful help from any of the Subi experts. Thanks again, Sam, for today, and to all in advance for future assistance. Much appreciated! Dave
Isleitudes · isleitudes.com · outside the top 100k
Very good software. still testing it, but support are awesome!
NUDRA Formula · unranked store
Service très réactif et compétent ! Merci
Eczema Essentials · unranked store
Customer service is awesome, I worked with Pearl and she was fast and effective!
Cosie · cosie.au · outside the top 100k
Thanks to nilou, she helped me very fast and it was super effectiv!
Ratingshub.io · unranked store
Nilou was absolutely fantastic to work with! She helped me troubleshoot a subscription issue quickly and made the whole process effortless. What really stood out was her clear communication, every step was explained in a way that was easy to follow, and she made me feel like I was in great hands from start to finish. She’s professional, approachable, and genuinely cares about resolving the problem, which made the experience stress-free. Honestly, working with someone as responsive and knowledgeable as Nilou turns what could have been a frustrating situation into a smooth, positive one. Highly recommend!
Word of Mouth · www.wordofmouth.club · outside the top 100k
Fantastic customer support. Ive just got back from holiday with 1million ideas on how to improve my subscription rates and accidentally changed the code on my shopify website, to the point I broke it and the app wasnt working, its Sunday morning and I didnt really expect a reply. Mason helped me fix my store and got back in a matter of minutes. A* customer service and a very happy customer. I will carry on expanding with this company.
limitlessnutritionshop · unranked store
Not multi-lingual
Mircea.care · mircea.care · outside the top 100k
Merci Harry pour ton aide precieuse. Top
Ma boutique · unranked store
Top Service
vergissmeinnicht.cloud · unranked store
Title: Outstanding Support and Easy-to-Use Subscription App! Review: “I’ve been using Subi Subscription for my Shopify stores, and I’m extremely impressed with the customer support. Rick and Miles were attentive, patient, and guided me through tricky setup issues, including custom code integration and subscription discount display. They always explained things clearly and made sure I understood each step. The app itself is intuitive, reliable, and perfect for managing multiple stores. I especially appreciate that they’re available almost 24/7 and never make you feel pressured to upgrade. Highly recommend Subi for anyone looking for a professional and supportive subscription solution!”
내 스토어 · shop.seoulguidemedical.com · outside the top 100k
As soon as i set up my subscription Harry was on the roll and helped me super quick! Thanks Harry
Asma Asad Art · sgwfah-yn.myshopify.com · outside the top 100k
Quick and easy. Chat help: Harry was ready and willing to help.
VeganElder's Freeze Dried Pantry · veganelder.com · outside the top 100k
Sam have help me through first setting up my store. i will have a lot to learn but so far so good
Crystal La La Land · unranked store
You are very helpful. Your support replies are very quick. Thank you. Miles
Hairgenetix · hairgenetix.com · top 100k store
Fantastic immediate support inc a good AI then hand over to human immediately if needed. No wait. Mason was my operator and he was spot on. Problem solved. 5/5
Rabbit Rescue Shop · rabbitrescue.shop · outside the top 100k
Nice and comprehensive plugin with great support(Nilou)
Ómelixir · unranked store
O suporte foi incrível! Além de resolver tudo com rapidez, ainda recebi atenção extra e até melhorias que não eram obrigatórias. Minha loja ficou muito mais profissional e sem marcações indesejadas. Atendimento atencioso, ágil e acima das expectativas. Super recomendo!
Gravadora Belém Loja · gravadorabelem.com.br · outside the top 100k
zero support, can't get in contact with a human, multiple bugs, AI support only. DO NOT install this app if you prioritize your customer experience. Update: after we uninstalled the app the team reached out to us and was helpful at fixing the bugs that the app caused asap. I am grateful for their help in fixing the issues but it would have been even more helpful if they could have helped us when we tried to resolve it previously.
Authentic Ego · www.authenticego.com · outside the top 100k
Great discussion with Sam who was very efficient and effective. Thanks!
My English Box · unranked store
Pearl was super helpful, and made my website look so much better with her suggestions.
Trades of Brit · tradesofbrit.com · outside the top 100k
Highly flexible subscription app, easily integrated onto Shopify. Also we received rapid and effective support from Stella over a query.
Gripcom UK VoIP Services · gripcom.co.uk · outside the top 100k
Amazing App, AMAZING Customer Support. Thanks to Pearl for making the first set up so easy.
Bellavista Bottega · bellavistabottega.com · outside the top 100k
service tres apprécier avec beaucoup courtoisie
Ma boutique · unranked store
Rick was super helpful in guiding me thoroughly and the app UI is super duper easy to navigate as well as aesthetically pleasing for beginners.
Tazgo Nutrition · tazgo.pk · outside the top 100k
Genuinely, fantastic. Nilou, their representative, was online immediately after installing to help with a few small issues, and ironed them out in minutes. Very impressed
Prerun · www.prerun.co.uk · outside the top 100k
great app, support is the best. very reliable
Bargo Shop · bargo.shop · outside the top 100k
Very quick and helpful team — thanks, Miles, for the quick help!
IFIMIX · ifimix.hu · outside the top 100k
Stella was really helpful is providing me the support and showing me the steps to achieve what I needed.
Kaudas · www.kaudas.de · outside the top 100k
Grace was very helpful.
Gents Journey · unranked store
Une application très efficace et simple d'usage qui permet d'accroître son chiffre d'affaires, avec un support client exceptionnel sur qui vous pouvez compter !
DRMTLGY · www.drmtlgy.com · top 10k store
Amazing application! Incredibly helpful assistance from Pearl for my customisation requests! She is incredible! Subi have really got a great product and team! Highly recommended!
Nutrielle · unranked store
Support ultra réactif. Merci Harry !
RISING™ · unranked store
Stella helped with fixing an issue we were experiencing! Although the issue was not related to Subi, she was able to direct us on how to solve the problem!
Health y Sol · healthysolsoap.com · top 100k store
Miles has been a great help
Lithura · unranked store
Great customer Support from Grace!
AmmannsChoice · www.ammannschoice.com · outside the top 100k
Super schneller und effektiver Support! Vielen lieben Dank besonders an Miles für deine Hilfe.
Wildfang.pet · www.wildfangpet.de · outside the top 100k
Deli, provided great customer service !
Dusty's Country Store · www.dustyscountrystore.com · outside the top 100k
Great app, great support from Dela. We set it all up, now everything ready and set up! Thanks a lot!
Legumi Lucani · www.legumilucani.it · outside the top 100k
great help!
Flowness Club · flowness.club · outside the top 100k
Great service and app. Harry was very helpful!
Næra Snacks · unranked store
Dela was super helpful, thank you! my issues resolved
LV8 · unranked store
I can't say enough about how much I appreciate the customer service! Miles is awesome and went out of his way to help find a solution to my request and did so. He also went above and beyond to help customize and make my website subscription offering even better! I can't thank him enough and subi for it's fantastic customer service and support!
Chavamade · www.chavamade.com · outside the top 100k
If you know what you're doing easy set up - but if you run into issues, the team behind the scene is fantastic at helping coach you through and resolve them. Especially Miles, who has helped me a couple times, and confirmed things I wasn't 100% sure of.
Northland Women's Club · www.northlandwomensclub.co.nz · outside the top 100k
Customer support team has been very responsive and helpful, thanks.
Biobor Heathy Store · bioborhealth.com · outside the top 100k
Stella was excellent in helping me with the customization of the widget. She was extremely patient and did everything I wanted very quickly! Thank you Stella, you are stellar!
Lace & Grit · laceandgrit.com · outside the top 100k
Stella was a great support helping me with some tasks. The team was very quick responding and very friendly. They were very efficient too and were able to fix certain issues right away. I can only speak highly of the customer support. Very good! Thank you.
Deluxe Institute · www.deluxe-institute.com · outside the top 100k
I am just setting up but so far the customer service from Grace has been excellent. Also, I usually hate Bots but your bot is exceptionally knowledgeable about your interface and actually was able to help me. I've never had that happen before lol. Grace is very cheerful and I am so excited to launch my subscription. Thank you!
EverythingSmells · www.everythingsmells.com · outside the top 100k
Great app and Grace from support was super quick and helpful.
Neosceuticals · neosceuticals.com · outside the top 100k
I love that within this app I can create membership tiers, restricted access pages, apply discounts and manage a members only loyalty program. I just installed this app, so I have only tested it so far. I will edit my review once I have upgraded to experience more features.
LUX LyfeStylez · unranked store
The app is a bit tricky to use and caused me a lot of confusion. I reached out to their customer service and talked to Dela! I was stressed out and worried because I needed it to function ASAP and Dela delivered. It did the job and I owe that to Dela!
OQ Measures · cby5h0-0h.myshopify.com · outside the top 100k
Meets our needs, and their customer care team is great!
HoustonTX Snacks · unranked store
Great customer service! I was really happy with how quickly they responded and how well they managed to answer my question. Stella was very helpful in pointing out the issue on the spot and advised me on the best way to solve it.
The Pad Company · www.thepadcompany.uk · outside the top 100k
Really impressed with this app - it made implementing subscriptions so much easier! The support is top-notch, especially Miles who's been incredibly helpful in solving all my issues.
4FurBaby Pet Wipes · unranked store
This is the second store I have installed Subi on. I have some slightly complicated requirements for how variants and subscriptions need to be displayed. Both Mason and Miles in support were great and managed my needs with great efficiency. I have another store in development and will definitely be installing this app.
Health International · health-int.co.uk · outside the top 100k
I’ve been using Subi Subscriptions & Memberships for several weeks, and it has completely transformed how I handle recurring orders on my store. Setting up subscription options was always something I wanted to offer, but I didn’t have the right tool. This app made it incredibly simple to create flexible subscription plans that fit perfectly with my products.
Postura Fit US · unranked store
Quick service, good help. Rick is always there!
MOG MINTS · unranked store
The customer service is nothing like I have ever experienced. It was quick, helpful and above my expectations. I would recommend this product to anyone!
Thistle & Twig · thistletwig.com · outside the top 100k
Very Responsive and answered my questions.
Kill Cycle · thekillcycle.com · outside the top 100k
Die Installation klappt Problemlos. Bei Problemen oder Fragen wird super geholfen. Danke an Stella - meine Fragen konnte vom Support schnell beantwortet werden :)
Antonia Wiedmann · www.cbcbeautyconcept.de · outside the top 100k
Mason was phenomenal to deal with. Fast and high quality work!
NeuroVesa · neurovesa.com · outside the top 100k
Pearl was great in helping me with a little issue I had and now everything works fine. Happy to having found the app.
LegaTio · unranked store
Just started using the app. Customer service is great.
Peak Safety Productions · peaksafetyproductions.com · outside the top 100k
Aliya was very helpful and fast in answering my questions. Thank you so much for your help
Spas Unlimited Online · unranked store
Milesのサポートは素晴らしかった。 Appの性能の良さなどは使ってみてから評価します。 Miles provided outstanding support. I’ll assess the app’s performance after I’ve had a chance to use it.
beauty.eva-wax · unranked store
Todo perfecto, mi tienda es en Español y me han ayudado muy eficientemente para entender como funciona la app y como traducir los correos y de mas apartados, muy contento
Sweet Home · sweethousefashion.ca · outside the top 100k
The app is incredibly user-friendly and integrates seamlessly with my store — setup was quick and hassle-free. What really stands out is the support from Miles. He’s responsive, knowledgeable, and goes above and beyond to make sure everything runs smoothly. It’s rare to find both a great product and outstanding service in one place, but this app delivers on both. Highly recommend!
Tapir · unranked store
Absolutely fantastic app. The team are extremely quick to respond and deal efficiently, politely and helpfully with any queries I had. Making customizations to the widgets on request. Could not recommend more highly! Stella and Mason both get top marks for customer service :)
Equell · equell.co.uk · outside the top 100k
Um atendimento ótimo e super atencioso para a customização do app em minha loja. Super recomendo.
LAB27 · lab27.com.au · outside the top 100k
This app is great! Every time I need some custom support for anything, they are more than willing to accommodate. Dela has helped me so much!
Kosher Carnivore · kosher-carnivore.com · outside the top 100k
Mason from Subi was fantastic — he quickly customised our subscription model to suit our needs, going above and beyond to get everything set up so we’re launch-ready in no time. We’d tried other subscription apps, but nothing worked quite like Subi. It has all the features we need, is easy to use, and comes with the best customer service whenever you need help. Big thanks to Mason for helping us out and collaborating!
Nueday Wellness · www.nuedaywellness.com.au · outside the top 100k
Pearl gave amazingly detailed and super quick responses that allowed me to get to grips with the app in minutes. I had been battling with another app for 2 weeks, but Pearl together with Subi solved all my problems instantly.
Brooklyn Solutions · brooklyn-flex.myshopify.com · outside the top 100k
Merci Miles pour ton support !
FoodPass · food-pass-boxes.com · outside the top 100k
Easy to use, and the staff are very friendly and provided a lot of help.
Sumire Tea · unranked store
Love this app. Mason helped me design the widget in my page exactly as i wanted.
Gabriel Organic Foods · www.gabrielorganicfoods.com · outside the top 100k
Honestly great service. Where else can you just message someone and help you in an instant??
Jerkin' It Beef Jerky · unranked store
Très satisfaite de l'aide que m'a apporté Mason ! Très bonne expérience. Merci beaucoup Mason
Samenra · samenra.fr · outside the top 100k
English: It's not just a subscription app – it's people who are truly willing to help. I had already been using this app for a subscription, but we wanted to add a new product (with features that weren't originally included). The team went above and beyond, collaborating to the fullest extent, and we were able to achieve what we needed in just a few days. Huge thanks to Harry, Nilou, and a very special one to Rick. Everyone was there for us, and Rick especially during the most critical moments to make this solution happen. I used to like this app – now I love it. If I could, I’d give it 10 stars. Español: No es sólo una app de suscripciones, son personas dispuestas a ayudar. Yo ya venía trabajando con esta app para una suscripción pero queríamos agregar un nuevo producto (con funcionalidades que no contaban). El equipo puso nivel de colaboración al máximo, al punto de poder lograr lo que necesitábamos y en sólo unos días. Agradecimientos a Harry, Nilou y (uno muy especial) para Rick. Todos estuvieron ahí para nosotros y Rick en los momentos más resaltantes para poder lograr esta solución. Antes me gustaba esta App, ahora me encanta. Si pudiera les daría 10 estrellas.
Home Luxury Scents · www.homeluxuryscents.com · outside the top 100k
Not the easiest to set up (can be quite confusing due to the way information is laid out. Pricing is reasonable; although quite restrictive. Cannot make use of custom domain option unless you're willing to pay a fortune for it. Do not agree with having emails set to customers via their own email addresses since that would pose a risk to customer personal data. Not the easiest to use but does have a number of good features.
Boosterati · unranked store
Customer service is impeccable. I was assisted by Pearl, and she quickly fixed my issues and was so pleasant to interact with. The free tier of the app is awesome, and the great live assistants are a definite bonus.
J Bea Studios · unranked store
Grace was super helpful and went above and beyond to make sure my issue was taken care of!
Manda Pandas Shop · www.shopmandapandaprojects.com · outside the top 100k
Great support with Sam !
Sous'Blime · www.sousblime.fr · outside the top 100k
great app, and the best support ever ! And btw big up to Stella great job
SHREDPOP · unranked store
Peal was wonderful, she reached out and helped me customize my subscription theme. Really helpful and so far the product has been perfect for what i wanted, and really easy to use!
Lily Bee And Me · unranked store
My experience with Subi has been impeccable. I was struggling with navigating on the platform. Stella was part a huge part in my experience. She was willing to assist me with just about anything. The team here are very customer focused.
Bitem · unranked store
I'm new to shopify and initially I found using the app relatively easy. As I tried to progress it got more difficult and harder to understand, then I found Subi, they were just what I needed to sort out things.They've been extremely helpful, especially Pearl, so thank you to Pearl and Subi overall! Barrie.
BakerBazBakes · bakerbazbakes.co.uk · outside the top 100k
The app offers an incredibly user-friendly platform for managing subscription-based products—it’s intuitive, straightforward, and makes the entire process seamless. The customer support is outstanding as well. Pearl, in particular, has been a pleasure to work with; she responds promptly and always ensures everything is handled efficiently. Highly recommended!
Hydrolife · thehydrolife.co · outside the top 100k
Dela was great! She helped me adjust the widget when I was setting up my subscriptions, she answered all my questions and ensured a smooth onboarding and use of Subi. Great Experience!!!
PerfectlyFem · unranked store
Thanks Miles for being so helpful in making my setup smooth and quick. Your support and guidance made the process much easier.
The Incense Shop · www.incenseshophk.com · outside the top 100k
amazing support chat. literally helped me with formatting and customizing widgets within 10 mins of installing. highly highly recommend. Miles was great
P90 LABS · unranked store
Awesome Customer support, very nicely build app.
Rajamudi Organics · rajamudi.com · top 100k store
The app I was looking for. Rick has been very attentive and considerate. He hit the nail on the head with what I was looking for.
Editorial Atelier · atelieropenaccess.com · outside the top 100k
We're new to using Subi but when we needed help making changes to our widget and troubleshooting our page, the support team was stellar. Our agent Pearl was very patient and knowledgeable, helping us get our page and our widget to where we wanted it to be. Definitely recommend.
Pinwheel · emerchantbroker-com.myshopify.com · outside the top 100k
Great support via live chat from Stella
Hilton Macarons · hiltonmacarons.co.uk · outside the top 100k
Love the app from the very start, seamless integration, works perfectly, a lot of management options, doesn't force upsell. And Sam from customer support does a really great job at communicating and sorting out queries
Avasa · unranked store
easy set up, Miles helped me with all my questions. i can only recomend this app
liebevollgebunden.at | Nur das Beste für dein Kind · liebevollgebunden.at · outside the top 100k
Could be a bit better but overall support is good and works fine!
Miranda Ingredients™️ · unranked store
GREAT APP! easy to use, finished creating my subscription all in one day! Pearl from customer service was great help, she helped me every step of the way and was very prompt Thanks so much!
STYLE ME OVER · www.stylemeover.com · outside the top 100k
app works very well and Stella helped me via chat
miluxury · unranked store
Decent app, easy to use, and the support is great! took 5mins to solve my problem and very friendly
Orchard Stall - New Zealand · unranked store
Finding this app to be working fine. Good Support
Truckin Life Magazine · truckinlife.myshopify.com · outside the top 100k
just installed this app, and the live support proactively approached me and offered to make the settings even better. I had issues with the layout initially, support were super nice and dedicated in fixing all my queries. The app itself was so easy to integrate to my website as well. Great app and great Team! 5 stars!
LuvoLife · unranked store
The team is very responsive with any issue you could have, and I'm very happy with the new membership module as I was waiting for it. I am having some slight issues dealing with multilingual sites, but nothing major. I would recommend it!
Zensor shop · unranked store
Subi is the best subscription app out there! And the support team is awesome. Super responsive
BaberBot AI · unranked store
I had a great experience with Nilou! She was was quick, knowledgeable and very helpful!
kate quinn · katequinn.com · top 100k store
Very good support while getting some trouble setting up subscription with Bundle product. The support "Stella" was very co-operative
The winter brand · unranked store
NILOU was AMAZING. I am a designer that does not have coding experience but am building a complex marketplace that has required me to learn a lot. I was stuck for a couple of days and finally reached out to the developers for help. I got to chat (with a person), right away. Nilou spent a long time helping me solve the problem I was having with total patience and provided excellent care. I am REALLY happy I found this app, especially for also learning they are a Canadian based startup! I am trying to source Canadian providers as much as possible so paired with the excellent service, I won't be looking for another source to manage my vendors' memberships! Thank you so much, and Happy Canada Day! -nina, lumii market inc.
Lumii Market · unranked store
I have had nothing but great experiences with Subi. It was easy to integrate with my Shopify site and customer support is fantastic, especially Stella. Quick and reliable support to solve any small issues with set up.
Clean Kiss · www.cleankisslifestyle.com · outside the top 100k
I literally just had the BEST experience with Sam helping me. I just took over a site and received a request from the owners to implement monthly payments as an option. This is a very unique case as we need to incorporate contract signing first etc. Then we need to take a deposit, then allow monthly payments for the rest. Well Sam took the time to collaborate and spent hours with me working through this tough case when I am not a developer. Needless to say she is my new hero. I have been so stressed for days on this and she approached this in such a calm, cool manner and always reminded me she was there for and we will make this work. I am a super fan of Sam and Subi now!
Pitchcom Futures · pitchcom.com · top 100k store
A very nice app, and the support is amazing. Shout out to Miles! Recommended.
URBAN FALLS · urbanfallsco.com · outside the top 100k
J'ai rencontré quelques difficultés pour tout configurer mais à chaque fois que j'ai un petit soucis ou besoin d'une confirmation je suis allée sur le chat et vraiment les personnes prennent leur temps pour bien expliquer et ça devient plus facile Merci
Complicity Box · unranked store
The team at Subi provides excellent service—very responsive, helpful, and quick to assist with any setup or customization questions. They were supportive throughout the onboarding process and made sure everything ran smoothly. Great customer support that truly cares about user experience.
SmartBiome · unranked store
Muy simple y buena. Necesita mejorar en la forma de calcular descuentos, sobre todo si existen descuentos activos. El soporte es muy bueno, siempre dispuestos a apoyarte.
Café Greca · cafegreca.com · outside the top 100k
pretty great suite of options!
Wishy Washy · wishywashyfl.com · outside the top 100k
Bad customer support, had to quit using immedaitely.
Elizabeth Bay · elizabethbay.com · top 100k store
Miles was super helpful ! Explained everything to me clearly !
Lynott Jewellery · lynott-jewellery.com · top 100k store
Great customer service. I worked with Melissa to troubleshoot some layout/formatting issues we were facing and they were quick to address it and fixed it completely!
Ulyana Organics · www.ulyanaorganics.com · outside the top 100k
Excellent app and excellent support from Pearl this looks like a super app and I am excited to get it running to its full potential!! Highly Recommend 5
PC Traders Ltd · pctraders.co.nz · outside the top 100k
チャットサポートが丁寧でとても救われました。 sumありがとう！！！ 困ったらすぐ対応してくれます。 from Eimy
Ophir · ophir.jp · outside the top 100k
We are just now setting this up but Sam was very helpful and got me back on track. It is so nice to chat with a human being!
The Training in Medicine Project · unranked store
We’ve tested a few subscription apps for our store, and Subi is by far the most intuitive and flexible we’ve used. The backend is clean, the customer experience is seamless, and most importantly it just works without the bloat or bugs we’ve experienced elsewhere. A huge shoutout to Miles, who went above and beyond to help us get everything set up just right. He was responsive, knowledgeable, and genuinely cared about our success. Having support that’s this hands-on and thoughtful makes a massive difference. If you’re looking for a lightweight, powerful subscription solution with real human support. Subi is it.
Svens Island Australia · svensisland.com.au · outside the top 100k
Amazing service from Pearl, Miles and the team at Subi with the customizations we wanted for our shop. Does everything we need and has been easy to setup. No issues at all. Thanks team!
Svens Island New Zealand · svensisland.co.nz · outside the top 100k
Dela was amazing as I was having issues getting my logo to show up on my Subi emails. Dela was very attentive, listened and understood my frustration. Within 10 minutes Dela had sorted the issue out and now my logo appears on the Subi emails which is great!
Gaming Tee Club · unranked store
Shoutout to Miles for being an absolute gem. Had an issue with the subscription widget and he sorted it out so fast I barely had time to stress. Super helpful, super nice. He even threw in a little freebie.. changed the widget color & removed the "Powered by Subi" bellow 10/10 support.
Happy Earth Organic · happyearthorganic.com · outside the top 100k
Great app with fast and helpful support. Installation was quick and easy, and integration into the shop went absolutely smoothly. We’re really happy with it.
RoastLov · roastlov.at · outside the top 100k
My experience with Subi has been great. I use the app on multiple stores and its very easy to use and has all of the features that I would ever need. It is much better than many other apps I've tried. simple, easy and effective with good options and features. Their customer service is also responsive and they always help me get set up or help me through tricky stuff I encounter in my businesses. 100% recommend.
Joey Swoll · unranked store
The product is very nice and more easy to use than other (recharge). Support (Sam) was very helpful (answer in damn seconds!!!!)
Ma boutique · unranked store
Very quick in person response from Mason to a subscription pricing issue - even on a Sunday. The instructions on the automatic chat were clear but just didn't work so I needed to speak to a human and Mason sorted it overnight. The issue was linked to subscriptions set up while a product was on promotion which set the price for subsequent subscriptions. The subscription did not automatically update with the new product price. Definitely something to be aware of as my customers got a second month of an uber bargain.
Julie Harris Groomer · www.julieharrisgroomer.com · outside the top 100k
Very understanding and responsive customer service. I spoke with Rick after being assessed a charge for $79 while my store was being developed. The development team inadvertently selected the paid plan. But because we were not operating and generating revenue I want to save as much as possible and pay only when it was necessary. After explaining my situation Rick was kind and understanding and assessed me a refund. I look forward to using their service in the future once we deploy and are generating revenue!
My Store · unranked store
Just installed the app and the setup is quick and easy. Mason also reached out to me and offer me to slightly customise my widget on the product page which makes the widget nicer in my site.
Cha Zhi Ji · chazhijitea.com · outside the top 100k
Mason helped us out a lot with various problems and gave us a smooth integration whitout any issues.
Tower 15 Coffee · www.tower15coffee.com · outside the top 100k
Fantastic onboarding, Mason was very helpful and resolved any problems I had immediately. Excellent customer service. Wish more Apps had this level of customer awareness and professionalism. Thanks Mason.
skinnypatches · skinnypatches.com · outside the top 100k
We have recently installed this app and had an issue with a new customer profile. The customer support I received from Miles was 10/10 and issue was resolved quickly. Highlty recommend this app to anyone looking for a subscriber product. It was quick to install and easy to use and customer support is great.
Byron Wipes · byronwipes.com.au · outside the top 100k
I had the BEST experience with PEARL, she helped to customize my widget for my Shopify page and it really pops now! It looks so good and I think it will get more people to sign up for the subscription option now!
The Gilded Paddock · thegildedpaddock.com · outside the top 100k
We’ve been with Subi for about a year now, since B*ld changed their platform and it no longer suited our small subscription business, and it’s been really great. The team are always so helpful and quick to respond to any issues that crop up and are incredibly generous with their time and efforts, and the platform itself is really easy to use. Just recently, after helping with a tech issue, Nilou suggested a customisation change we could make for the front end and it was implemented within minutes after we finalised it which is really incredible.
Wimperis Embroidery · wimperis.co.uk · outside the top 100k