Recharge Subscriptions App · Selling products
Every review we hold for Recharge Subscriptions App, quoted in full, with the store that wrote it.
Bigger stores rate Recharge Subscriptions App 0.02 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
400 reviews pulled · 106 carry a rating and no text · 275 long enough to quote · 2025-12-03 to 2026-08-20
Every review we hold, newest first
Nikola was really helpful
Numin · drinknumin.com · outside the top 100k
Always appreciate the support from the Recharge live chat! Thanks to Alif for stepping in and helping swiftly with a range of queries
Ancient + Brave · ancientandbrave.earth · top 100k store
Amazing customer service! I got help I needed within minutes and the platform is super intuitive.
EcoSand · ecosand.dk · outside the top 100k
Great customer service thank you
Firefly Recovery · www.fireflyrecovery.com · top 100k store
So responsive and helpful beyond their remit!
Grace & Green · graceandgreen.co · top 100k store
Darius J helped me locate my privacy policy, which due to a couple of plugins was not in the obvious place. The help was quick, timely, and polite, thank you!!
Raw Pet Food · www.rawpetfood.com · top 100k store
Platform working really well for us. The portal is packed with data. Their customer support is also excellent (thanks Nikola).
Neupulse · neupulse.co · top 100k store
Genuinely impressive app, and equally impressive support team behind it. Leading up to our launch we had a really tricky case we were trying to accomplish and their whole team got behind us to help track down a solution. Highly recommend Recharge to anyone working with bundles or subscriptions (or both!).
Alpha Shakes™ · unranked store
Clar was ver helpful and quick!!
Wild Nutrition® Ltd · www.wildnutrition.com · top 100k store
Vuk was very helpful and friendly! Helped resolve my outstanding issues
Youth & Earth UK Store · youthandearth.com · top 100k store
Agent is helpful.
Wild USA · cart.wilddeo.com · outside the top 100k
Pierre offered exceptional help when I ran into an issue with prepaid subscriptions. He clearly understood the problem and provided responses that helped me address the root cause. Thanks, Pierre!
The Chocolate Explorer's Club · unranked store
Super helpful and polite! Thank you :)
FutureYou Cambridge · futureyouhealth.com · top 100k store
Perfect for our business needs and technical/account support are attentive and extremely helpful. They guided us through a complex platform change seamlessly.
Pikko · pikko.com.au · outside the top 100k
Zachary was amazing and super helpful. Great customer service.
ICON Meals · iconmeals.com · top 10k store
Quick, friendly and helpful service :)
MyPura · mypura.com · top 100k store
Support has been very responsive and helpful. Recommend them with both hands!
Clever Baby · cleverbaby.bg · outside the top 100k
Sterling L. with customer service has spent so much time helping me get everything set up correctly! Recharge is truly a great product with great people!
Jovia · meetjovia.com · outside the top 100k
The service itself is a bit clunky in that reporting requires a bit of learning curve and there is no reporting automation as far as I know, but on the plus side the core functionality works and their support team is responsive, personable, and very helpful!
Munchkin · www.munchkin.com · top 100k store
Once again, great service from Nikola answering all my questions very quick! Thank you Nikola!
CIMA COFFEE · unranked store
Vuk K especially is very good in customer service
MONTE · themonteclub.com · outside the top 100k
Great app and amazing support
CafePod · www.cafepod.com · top 100k store
to be honest, I had become discouraged about reaching out to Recharge Support because my previous experiences hadn't been very helpful. However, working with Juan completely changed that. He went above and beyond to assist me, demonstrating incredible patience while explaining every one of my questions in a way that was easy to understand. He never made me feel rushed and took the time to ensure I fully understood the solutions and best practices. What impressed me the most was his efficiency. He resolved my inquiries quickly while still providing thorough explanations, making the entire experience seamless and genuinely enjoyable.
Crazy Cups · crazycups.com · top 100k store
Fantastic help and support. Shout out Vuk, he's a real bro and I wish him great fortune.
Booyah Vitality · booyahvitality.co.uk · outside the top 100k
Zachary was exceptionally helpful and responsive! This has been our smoothest launch yet! Thank you so much
Pique Tea · unranked store
Kellay is a superstar! I was going to give up hope but she patiently guided me to the answers and results I needed! Thank you times a million!!
NatureLab. TOKYO · naturelab.com · top 100k store
perfect thank u
Vuffeli · vuffeli.dk · outside the top 100k
Kellay was absolutely awesome! I was under a crazy deadline and Kellay let me know clearly that she could not guarantee that it would be fixed... and then went above and beyond to get it done ASAP. This is the type of service that makes me a raving, loyal customer.... THANK YOU!!!!
Punch'd Energy · punchdenergy.com · outside the top 100k
Vuk was super helpful in finding a quick resolution!
Pawfy UK · pawfy.co.uk · outside the top 100k
Loving Recharge and Arlon was meticulous, great to work with and would highly recommend!
booheads · www.booheads.com · outside the top 100k
Overall I am really happy with Recharge's support. Today the team member did a great job looking into my query, professionally responding with all the necessary information and fixing the problem. Was very helpful. Compared to other software, recharge's support is quite good.
Good Harvest Organic Farm · www.goodharvest.com.au · outside the top 100k
Highly recommend this app for anyone running an ecommerce store. The CSMs and the Support Team, especially Jake are top notch! The team is highly responsive and proactive to get you setup for success.
Qunol · www.qunol.com · top 10k store
fast and helpful support
Sauna Stack · saunastack.co · outside the top 100k
Milutin was very helpful and kind in finding an easy way to complete a task
Smileat · smileatbaby.com · outside the top 100k
Great customer support by Vuk K.
MUCA KLG · muca.ch · outside the top 100k
Very helpful and knowledgeable.
Panolini Baby · panolinibaby.com · outside the top 100k
Malik was super helpful. He was able to answer my question without a ticket and went above and beyond to answer additional questions. Thank you so much!
maxbone · www.maxbone.com · top 100k store
I had a great experience with Thomas J from Recharge Technical Support. He was quick to respond and went above and beyond to help me.
The Female Edit · www.thefemaleedit.com.au · outside the top 100k
well constructed app. excellent support staff!
Pete & Pedro · peteandpedro.com · top 10k store
I am blown away by Troy T's service- Recharge you need to give this agent a promotion. He as not only beyond helpful, he was attentive and patient. He demonstrated empathy during very tedious issue in our store. You're lucky to have him.
Fera Pets · www.ferapets.com · top 100k store
Timely support when needed, Mariah was helpful. App has been doing what it's supposed to do for us & continues to improve.
Philly Fair Trade Roasters · phillyfairtrade.com · top 100k store
Solid subscription platform that covers the essentials well, and the support team was quick and helpful when we had a question about notification settings. Does what we need for our subscription flow.
Equine America VET · equine-america-vet.co.uk · outside the top 100k
The app is great for relatively simple subscription models. More a fault of Shopify than this app's developers, but things can get very convoluted very quickly due to multiple duplicate products being created. Their support is great, however, so any hiccups we've had were taken care of through support. I could only give 4 stars though, because with the number of times we've had to contact support, it feels like charging $300/mo for enhanced support is somewhat extortionate. They are overall pretty timely (usually 1-2 business days), however.
UNI KEY Health · unikeyhealth.com · top 100k store
Thanks to Pierre L, who provided a great customer service experience.
Mogiana Coffee · mogianacoffee.com · outside the top 100k
Excellent Customer Support! Love all the features and their AI chatbot is great and the human response time was amazing too.
Re: your gut · regardingyourgut.com · outside the top 100k
Quick informative support, really helpful.
Epetome · epetome.com · top 100k store
Provided all the needed info and helped create a resolution.
Counter Culture Coffee · counterculturecoffee.com · top 10k store
Helpful and fast answers
yfood Labs UK · uk.yfood.com · outside the top 100k
Nikola was so helpful 5 stars to him
AYLASHES · www.aylashes.de · outside the top 100k
Dan is so helpful!
DoggieLawn · doggielawn.com · top 10k store
Works great and the support team is always very helpful.
Baby's Coffee · babyscoffee.com · top 100k store
Sterling L. was truly fantastic! I'd give him 10 stars if I could. He was incredibly patient, understanding, and supportive throughout the entire process. He helped us seamlessly add subscriptions and sync our existing subscriptions with the new ones on our site. His expertise and willingness to help made everything so much easier. Thank you, Sterling!
Vita Sciences · vitasciences.com · top 100k store
Nikola TOPP :)
Lightinderm · lightinderm.com · top 100k store
Nena was incredibly fast to respond and very friendly throughout our interaction. She resolved my query quickly and made the whole process easy. Excellent support!
OUTSMARTED UK · www.outsmarted.co.uk · outside the top 100k
This is my first time using Recharge. Milutin was very helpful with my many questions. Thank you.
jukescordialitiesus · us.jukescordialities.com · outside the top 100k
We just completed a full migration from PayWhirl to Recharge and the experience was amazing. The platform is powerful and flexible, and the support made all the difference. A special thank you to Arlon, who was incredibly helpful, fast, and precise in solving a complex shipping issue across thousands of subscriptions. Everything works perfectly now. Highly recommend.
Natulim IT · natulim.it · outside the top 100k
The app still needs some work, but best Technical Support Team. Always helpful and will go above and beyond.
Café Saint-Henri · sainthenri.ca · top 100k store
Juan is the best, very professional he is always quick in his answers and always competent. He has helped us use Recharge at its best !
My Fresh Baguette · myfreshbaguette.com · outside the top 100k
Super helpful, responsive support, which is not usual nowadays
Afrocenchix · afrocenchix.com · top 10k store
We recently migrated back to Recharge, and this was our fourth subscription platform migration. Recharge was actually our very first subscription platform, and we decided to come back because it has grown tremendously since we last worked with the team. I was excited to take advantage of all the new features and improvements. Every migration comes with challenges you can't always prepare for, and I was very honest with the Recharge team about how nervous I was to make another move given our past experiences. From start to finish, the entire team, from Sales to Migrations to Support, has been incredible. I almost feel bad that I take longer to respond than they do. Leah, Arlon, Roshan, Alex, Zachary, and Amber have all been outstanding, especially Arlon, who drove our migration from start to finish. Despite the expected migration hiccups here and there, this has been the smoothest, most organized, and most supportive migration we've experienced. Subscription migrations were relatively new territory for me, but I never once felt intimidated or unsupported. The team walked me through every step of the process, answered what felt like a million questions, and always made the time to ensure I understood not just the "how" but the "why." We truly appreciate all of your hard work and are looking forward to a long partnership with Recharge. Hopefully, this is our last subscription migration :)
Mayorga Coffee · mayorgacoffee.com · top 10k store
Une plutôt bonne application de gestion d'abonnement très complète !
Nourrir comme la nature · www.nourrircommelanature.com · outside the top 100k
Milutin helped with my issue promptly and effeciently
Blink! · www.blinkcats.co.uk · outside the top 100k
been using recharge for a while and their support is next level. I had a complex issue and a team member Ola jumped on a call with me. he was extremely knowledgeable and tested what we wished to implement on a demo site so we could be rest assured our customers wouldn't be affected if i got it wrong! He's a credit to the team and just shows how seriously recharge take support. thank you
Element 5 · www.tryelement5.com · outside the top 100k
Schnelle Hilfe!
Dr. Johanna Budwig · www.dr-johanna-budwig.de · outside the top 100k
Great customer support. Very responsive and great at finding the issues.
RajaniMD · unranked store
Great support, thanks
Britts Superfoods · brittsuperfoods.co.uk · outside the top 100k
The customer support from Mariah was perfect. Responsive, efficient, and a very positive attitude... could not have asked for anything more.
LynFit Nutrition · lynfit.com · top 100k store
Clar J was so helpful and patient! Really took their time looking into the details and issues of the account. Really appreciate it!!
Wild · d4cdda-9d.myshopify.com · outside the top 100k
The technical support is great! They help out even with Shopify specific questions and assist with integration of lots of settings. Jaden went above and beyond to help me with a very specific discount question I was struggling with, and his advice helped a ton!
Paris Lash Academy · unranked store
Jaden W. our customer support agent: was informed and gracious! He went above and beyond the call of duty to help extricate and provide historical information that was needed for a time sensitive matter to our company/store.
Ovaterra · unranked store
Outstanding support from real humans. Managing subscription software on Shopify comes with unique hurdles, but the Recharge support team makes it incredibly easy. A massive standout is that you get to speak with real human beings, who possess genuine troubleshooting knowledge, which is incredibly rare these days. Instead of just pasting generic canned responses or leaving you stuck with a robot, their team dives straight in to find a actual resolution. They are patient, thorough, and highly resourceful, providing clear context so you understand the fix. Having this level of reliable, expert human support provides massive peace of mind.
Merlo Coffee · www.merlo.com.au · top 100k store
Recharge has been a very useful app for our business. It allows us to manage hundreds of weekly subscriptions and service is stellar. Recently Darius J. helped me with an issue that required some technical savvy. Beyond putting the changes through for me, he also explained each step of the process and also sent screenshots so that I can make updates on my own in the future. Recharge has been a great business partner.
PostKnife · postknife.com · outside the top 100k
excellent support
Metric · metriccoffee.com · top 10k store
Sterling was able to help me add the fall back products for our bundles. Sterling was very patient and provided me photos and links to make my life easier
Sew Creative Lounge · www.sewcreativelounge.com · outside the top 100k
Customer service responses are fast and thorough. This gives me peace of mind that any issues we have had are dealt with effectively. Importantly, our customers appreciate the fast response time to any issues they have.
Visionary Pet Foods · visionarypet.com · top 100k store
Recharge has been excellent to work with. It’s easy to use, reliable, and has made managing subscriptions seamless on both the customer and backend side. Everything runs smoothly and just works. Great support provided by Ola O!
AloeCure · aloecure.com · top 100k store
We've used Recharge as our subscription provider partner for several years and have been impressed with its functionality and particularly the account support we've received! Would definitely recommend.
Sierra Nevada Brewing Co. · sierranevada.com · top 100k store
They were very helpful and quick to resolve my problems
Wink Well · winkwell.com · top 100k store
Excellent experience ~ far and away the customer service is exceptional with tech issues getting fast and high quality responses so we can resolve things quickly and quietly.
Drink Monday · drinkmonday.co · top 100k store
Jaden W was so perfect to walk me through my questions, taught me processes and really cared about the way customers experience our brand on our site. I went in thinking my questions were dumb but he made me feel validated and seen. I cannot sing his praises enough!
Sunnie · sunniesnacks.com · outside the top 100k
Nena very helpful on chat and email support, issue resolved very quickly.
Inglewood Coffee · inglewoodcoffeeroasters.com.au · top 100k store
I had a great experience dealing with Recharge support, especially with the rep Nena. She was able to help me identify why I had subscription pricing errors and clearly, in a detailed way, told me how I can fix it. I was able to do that very quickly.
Okaga · okaga.co · outside the top 100k
Jaden helped us out perfectly. Every time I deal with recharge personnel, they are always helpful. What are you waiting for? Get an expert from recharge to look at your back end and teach you something useful.
Sport Formula · sportformula.com · top 100k store
zachery was a great help to me to!
Alpyn Beauty · alpynbeauty.com · top 100k store
Juan was awesome and so helpful with all the tech issues we have with our customers' subscription
Chicago French Press · chicagofrenchpress.com · top 100k store
Very helpful and prompt
Bison Union · www.bisonunion.com · outside the top 100k
They are very good. They take care of everything. :)) I am very happy with them.
Vitalex · vitalex.shop · outside the top 100k
Juan was incredibly helpful in helping us solve our issues over a few days. We are very happy with this app overall!
Devon & Lang · devonandlang.com · top 100k store
Made the mistake of moving away from recharge at the start of the year. Couldn't get back quickly enough. Recharge are the best at what they do!
Metabolics · www.metabolics.com · top 100k store
Der Support per E-Mail war schnell erreichbar und der Feature-Weunsch wurde schnell aufgenommen.
STRAYZ · www.strayz.de · outside the top 100k
Onboarding was really easy and great!
Shinzo Matcha · shinzomatcha.com · outside the top 100k
We encounter very few issues and the CS is great! We use recharge to run our subscription side of our business.
Catholic T-Shirt Club · www.catholictshirtclub.com · outside the top 100k
Was able to use live chat to be able to clarify what had happened on a customers account where three accidental charges were triggered. An explanation was given so I now feel able to go back to the customer
Team TENZING · tenzingnaturalenergy.com · top 100k store
Fast and great communication
Protocol Skincare · protocol-lab.com · top 100k store
The recharge chat support is the best and quickest support I could get. Darius Johnson from the recharge team helped me by providing suggestions for my company which was very useful for me. He also suggested I should use the change log and I subscribed for it to be on top of all changes that could be helpful for us. Thank you recharge team! Appreciate it!
Global Pet Foods National · unranked store
Yajaira, was very helpful. Thank you so much!
Proper Good · eatpropergood.com · top 100k store
Everything works completly fine, and if it dont.... support helps and fixes the problem for you on the same day. incredible. so happy with you
RECAL · myrecal.com · outside the top 100k
Great customer service! My guy Jack G went over and above even on a time crunch to get me the help I needed with the widget configuration that I missed. He was professional and helpful. Thanks Jack!
Founders & Keepers · foundersandkeepers.com · outside the top 100k
Milutin was a great help. He remained patient and clearly explained where the issues were that I was having. Thank you!!
Kollo Health · kollohealth.com · top 100k store
Yajaira T was great help. Patient and efficient in helping with support.
foxandwit · foxandwit.com · outside the top 100k
Thank you so much to Mallory C, A super fast turn around for support, solved my every need almost immediately, super friendly and proffesional, definitely went the extra mile, couldn't be grateful enough, kept our business running like clockwork <3
Pets Purest · www.petspurest.com · outside the top 100k
Great customer service from Thomas!
Happy Staffy Co. · www.happystaffyco.com · top 100k store
Thank you Malik for telling me how to create the new sebscription widget so we can change the default subscription type for specific products. This makes a big difference in the way we present our products to our customers. Appreciate the quick and thorough assistance!
Natural Heart Doctor Shop · shop.naturalheartdoctor.com · outside the top 100k
I am really upset and want to share our experience as a Recharge customer. We are a small annual subscription business that migrated to Recharge from another payment provider in September 2025, expecting the platform to handle our recurring billing reliably. Instead, we have experienced what we believe is the most damaging vendor relationship in our company's history. Within weeks of our migration, our renewal success rate collapsed dramatically. In our experience, customer cards that had previously been processing without issue began failing at significant rates, with new decline codes appearing that we had never seen before in our years of using a different platform. We escalated the issue through Recharge's support channels in December 2025 and spent over four months working through their team trying to get answers. During that time, the failures continued and our business absorbed real financial losses. We engaged our payment processor's support team directly to investigate, and in our experience the technical findings they ultimately provided pointed to integration-layer issues that we believe Recharge had the operational ability to address far sooner than they did. In our experience, the situation has gotten worse rather than better. We think the most concerning part is what we observed about how Recharge responded once they understood the scope. They paused our payment processing while we worked through escalation, but we are not aware of any communication from Recharge to their broader merchant base about the underlying issue. To our knowledge, they have continued to operate the same integration for other merchants and have publicly announced new enterprise customer migrations onto the same infrastructure. They have failed to make it right for us by acknowledging the harm, by providing meaningful remediation, or by communicating transparently with their broader customer base about an issue that we believe affects more than just us. We share this because we think other merchants evaluating Recharge or already on the platform deserve to hear an honest customer experience. If you have had similar experiences as a Recharge customer, we would be interested to know.
RV Overnights · rvovernights.com · top 100k store
Fantastic app. Very easy to use. Amazing support - fast to respond and always extremely helpful. I highly recommend this app.
In Shape Mummy · inshapemummy.com · outside the top 100k
So much better than our previous platform. Support is quick, helpful, and responsive (s/o to Darius)!
Repurpose · repurpose.com · top 100k store
Jovana T was a massive help to me sorting a recurring order out that hadn't processed properly. The live chat assistance is invaluable.
The Bean Shop · thebeanshop.co.uk · outside the top 100k
Irving O was super helpful in figuring out why something wasn't working for us and walked us through where the issue was. Thank you!
Aonic · aoniclife.com · top 100k store
Great app, great team, great experience!
H2Tab · drinkh2tab.com · top 100k store
So Jaden with the Recharge Technical Support really helped me today. He helped me out with a bunch of questions I had for my store and helped me with my subscription widget as well as my post-purchase upsells and cross-sells. I don't want to spend the $500 to get all I need, is Recharge bundles for my bundles to be on subscription. I really need help with that, and I hope we can get this figured out. I have to say, Jaden helped so much, and Recharge, I'm a customer for life. You guys are great, and I really appreciate it working with you guys.
Hydro Power · drinkhydropower.com · outside the top 100k
Sterling and the team were amazing sorting out a challenge we were having.
HIVITA Monotherapy · hivita.com.au · outside the top 100k
Ola was very helpful!
Two Rivers Coffee Direct · www.tworiversdirect.com · outside the top 100k
So far so good. We had a small issue that was fixed in a short period of time, with great help from support.
Lea Black Beauty · www.leablack.com · top 100k store
Excellent product and excellent team. They are super helpful and available.
Primal Krisp · primalkrisp.com · top 100k store
I'm really happy with the service from recharge. I spoke to a very helpful Duska, who was very fast and sorted out my request for me :) Thank you!
Sea Island Coffee · seaislandcoffee.com · top 100k store
We switched from another subscription platform, the onboarding process and switching was very smooth with a step by step process and plan given to get the most out of the recharge platform. Since switching, subscriptions have grown significantly, cancellations are down, failed payments are down, whilst win backs and retentions are up. The loyalty and referral programs have been huge successes also. Support throughout was great when we needed to tap into the knowledge base, highly recommend the app.
Cosmetic Consult · www.thecosmeticconsult.co.uk · outside the top 100k
Pierre L. from Recharge Technical Support was extremely helpful. Easy to follow instructions with screenshots and a very prompt response.
Old Bridge Cellars · www.oldbridge.com.au · outside the top 100k
Jaden W was super helpful and resolved the issue which been bugging me for weeks in matter of seconds :) Hero of the day :)
The GREEN POOP BAG · greenpoopbag.co.uk · outside the top 100k
Sterling L needs a raise ASAP
nutrics-web · unranked store
Great and super quick help
Hotel Lobby Candle · hotellobbycandle.com · top 10k store
Great customer service when gathering evidence to dispute chargebacks.
Human Nature · humannatureonline.com · outside the top 100k
Good Customer Service!
smaints · smaints.de · outside the top 100k
Straight forward setup, customization available, more in depth than any of the other options. The build a bundle was crucial, and recharge integrates seamlessly with recharge and klaviyo which is huge. The support and implementation staff were a joy to work with. Vinse was there every step of the way, professional, kind and really cared about my project and making sure everything was to my satisfaction.
Han's Greens · hansgreens.com · outside the top 100k
Agent was able to assist me with resolving a 404 error on a customer page.
CRUDE Personal Care · livecrude.com · top 100k store
I have been using Recharge for many years, and it has made me life so easy in terms of managing a subscription service for my business. Its taken away so much admin I had to do myself. Im not a very technical person and find it really easy to use. And when i get stuck their team are so helpful in resolving things. This week I had some issues and their team member Mallory was so helpful in resolving my issue. He sorted something for me in minutes, yet it would have taken me all day! Amazing, Love it!
KiKefir · kikefir.com · outside the top 100k
Of late, I have reached out to their support more and more with my queries and they have always been able to provide me with solutions. We have been using Recharge to manage our subscriptions since a long time now and we haven't had any issues. I like that they are also upping their technical capabilities which IMO was really needed at one point but they seem to be doing a good job there as well now.
Hey Rooted · www.heyrooted.com · top 10k store
Cool app, good support
Bully Max Test Site · unranked store
J'ai été aidé par un specialiste Recharge en ligne, Juan, qui m'a grandement aidé dans un souci impossible à régler seul. Il a même depassé mes attentes en me trouvant des solutions dignes d'un developpeur, merci beaucoup!
Édika · www.edika.com · outside the top 100k
Amazing service and support from Natalie S. Recharge has been amazing for our business.
iana box · ianabox.com · outside the top 100k
Customer service is always helpful!
No Bad Dogs Official · buynobaddogs.com · top 100k store
Received excellent service from Jack when experienced an issue with a customers account. He responded promptly.
Bearded Brothers · www.beardedbros.com · top 100k store
Super helpful. Resolved the issue
Beer Hug Australia · beerhug.com.au · outside the top 100k
Any business selling consuables needs to setup Recharge.
EcoStrong · ecostrong.com · top 100k store
Zachary was very responsive and helpful in his support. If I ever have another issue with Recharge I hope to receive his help again in the future!
TREATS LAB · treatslab.co · outside the top 100k
We had a very positive experience during our migration. The team guided us through the entire process with a clear plan, helping us understand each step and making what could have been a complex transition much smoother. They were very responsive and always available to answer questions, which gave us a lot of confidence throughout the project. Their support was key to keeping everything on track and ensuring a successful launch. Special thanks to Arlon for his support and for helping us navigate this migration so smoothly!
Natulim RO · natulim.ro · outside the top 100k
5 stars for great CS from Matt
Everas.com · everas.com · outside the top 100k
Very helpful – speedy – efficient. Couldn't asked for more. Thanks Bryan N.!
ourglass.wine · unranked store
Great app, easy to use and the support is super helpful! Zachary was very nice!
SwiftNetllc · unranked store
Worng billing
Maison de Porcelaine · maisondeporcelaine.com · outside the top 100k
excellent customer support
Think Dirty Clean Beautique · cleanbeautique.com · top 100k store
An excellent subscription solution backed by a truly outstanding support team. The platform is reliable, easy to use, and the customer service goes above and beyond. Highly recommended for anyone looking to streamline their subscription management.
US - Proactiv QA · unranked store
Great service, thank you!
Forest Leaf · www.forestleaf.com · top 100k store
This app has worked really well for us and Customer service is top notch as well- highly recommend!
Gift The Gospel · unranked store
Matt from customer service was excellent. Addressed all my issues and solved them! Thanks, Matt!
beJoyly · unranked store
If there's one thing you can count on with Recharge, it's excellent customer service. I can always get in touch with a human within seconds to get the help I need. Thank you, Recharge team!
Routine · yourroutine.com · outside the top 100k
Great support with lour specific request and immediately resolution.
Elderbrain · elderbrain.com · top 100k store
Jaden was very helpful and was able to put through the order for the customer. It was quick and easy & he was super nice.
Vitatree USA · www.vitatree.com · outside the top 100k
Great human customer service support (I started off with the bot) loved the feature that he was able to remote into the backend of my Shopify as a collaborator. Very helpful!
Skinchanted · 1agauj-mv.myshopify.com · outside the top 100k
Jovana was very helpful and super nice. She resolved my problem and made the whole process very fast and easy! I didn’t actually use the app in the end, I started a free trial but didn’t actually use it.
Izala Designs · www.izaladesigns.com.au · outside the top 100k
Good customer support, particularly from Juan
Team Repair · shop.team.repair · outside the top 100k
Matt was incredibly helpful!
FreeBird & Co · www.freebirdandco.com · outside the top 100k
The best subscriptions app we've come across for Shopify. Support is extremely good and very easy to reach out to.
Get Bars · getbars.co · outside the top 100k
Customer support is amainzzg.
Henry’s House Of Coffee · henryshouseofcoffee.com · top 100k store
Every time I have an issue with shopify regarding customers subscription, the team has been very attentive with an easy and straight forward explanation and directions for the company and for the customers. Milutin has being very very helpful and professional, offering an instant and accurate reply. I am very satisfied overall with your customer attention.
Fushi Wellbeing · fushiwellbeing.com · top 10k store
Jaden was fantastic, fast, efficient - walked me through the setup and provided lots of links. Thanks Jaden!
Ameo Life · www.ameolife.com · outside the top 100k
Support always has been helpful for whenever we had issues and finds quick solutions.
Illumicrate US · us.illumicrate.com · outside the top 100k
It is a great app with many integrations, which are the most critical part of subscription solutions. They are evolving day by day and becoming super useful for us. Excellent customer support, always trying to help and find a solution!!
mytrime.com · mytrime.com · outside the top 100k
It has been a little confusing setting everything up but with the help from Arlon and his amazing customer service I was able to get things up and running! Now it's time to focus on getting new subscribers! Thanks Arlon!
Lily Hill · www.lilyhillcbd.com · outside the top 100k
Great customer service level with the chat feature. Thanks Jaden W!
ZEBRA · yayzebra.com · top 100k store
Filled to the brim with subscriptions features and great support. Shout to Jean C.
Mahta · www.mahta.bio · outside the top 100k
super app - easy to use! tons of customizable editing options great support
Rocket Nutrition · getrocketnutrition.com · outside the top 100k
The customer service is great! Mallory C. helped us with a complicated task, she provided reassurance and a solution every step of the way.
Nala Care | Natural Body Care · nalacare.com · top 100k store
Duska from the Customer Support Team was extremely prompt and knowledgeable, and resolved our issue very quickly. Her support was efficient, clear, and highly commendable. We really appreciated how smoothly everything was handled. Thanks, Duska! - Marie
Nature's Help · natureshelp.com.au · outside the top 100k
NGL, there were moments when I wasn't sure if I should stay because clients sometimes struggle with understanding how to access their subscription, or how to make changes. But, things are improving over time and there are far more features in Recharge than the subscription options being offered directly by Shopify. I really do wish things were more intuitive for customers and it wasn't so up-sell focused, but at the same time, I'm happy to help clients when they need assistance.
justthegoods · justthegoods.net · top 100k store
Excellent support in the middle of the night. The rep helped me fix an urgent issue for a promotion in the morning. Thanks!
Brush On Block · brushonblock.com · top 100k store
Great app, great experience, great support. New tools and features continuously rolled out to make the platform even stronger.
Rook Coffee · rookcoffee.com · top 100k store
amber is great! she was extremely helpful in helping me navigate a confusing problem I was dealing with.
Enhanced Games · shop.enhanced.com · outside the top 100k
Arlon provided excellent support during the implementation of our Subscription Program. He was consistently responsive, attentive to our specific requirements, and proactive in offering clear and effective solutions.
Barebells · barebells.nl · outside the top 100k
Amazing, quick reply and very helpful!
Tailor Skincare · tailorskin.co · outside the top 100k
Support have been very helpful.
WAG · getwag.com.au · top 100k store
Friendly and fast support, good standards this company has. I like that the agents talk friendly and not the formal corporate scripts.
Whiskey Library LLC · whiskeylibrary.com · top 100k store
We're loving this Recharge subscription app. Helps centralize our subscription management and customer experience from visit to purchase to post-purchase. Huge value add! Vince was amazing at helping us migrate over. Definitely ask for him! ~Skin At Peace
SKIN AT PEACE · www.skinatpeace.com · outside the top 100k
Juan came in, explained everything, showed me how to navigate the software, and once the main issue was resolved, he emailed me to follow up the ensure that it didn't happen again. Great service!
ACE Coffee Roasters · acecoffeeroasters.com · outside the top 100k
Arlon and the migration team did an excellent job with helping us seamlessly move our clients from our old subscription platform to ReCharge. We had a solid project plan and Arlon helped us manage risk by ensuring our go live dates are realistic and we were able meet our deadlines without a hitch. 10/10.
Cworks · www.cworks.co.uk · top 100k store
Recharge is working very well for us. The support we received recently from Matt was outstanding and made a big difference. Kudos to him and his team.
Gaelle Organic · www.gaelleorganic.com · outside the top 100k
Muy buena atención y seguimiento.
You matter · youmatter.mx · top 100k store
Wilson was so helpful while we added the Referrals Program to our site and connected it to Klaviyo so that the unique Recharge links for each customer appeared in the individual Klaviyo emails. He always replied promptly, listened to my exact questions and offered me solutions, even sending screen shots and movies.
Halleck Vineyard · shop.halleckvineyard.com · outside the top 100k
I spoke with Duska from the Technical Support team today, and it was genuinely one of the best customer service experiences I’ve ever had. I had been trying to get this issue resolved for several weeks without success, but she was the only one who managed to identify, follow up and fix the problem. Thank you so much!
Kinvara Skincare · www.kinvaraskincare.com · outside the top 100k
Quick response and excellent support! Was able to get my issue addressed within the first few email exchanges.b
Pablo & Rusty's · pablo-rustys.myshopify.com · outside the top 100k
Jaden was very kind and super helpful! Solved all of my problems very quickly and efficiently!
BestLife4Pets · www.bestlife4pets.com · top 100k store
Wonderful service and excellent customer support. Very helpful, responsive, and clear in communication.
Bone Brox · bonebrox.com · outside the top 100k
Jack was very prompt and helped me solve my issue with ease!
Forager's Kingdom · foragerskingdom.com · outside the top 100k
I find it a very effective application for our stores. The support available is also excellent. I highly recommend.
Kinetica Sports IE · www.kineticasports.com · top 100k store
Excellent app! Amber solved my address order error immediately ;) Thank you Amber!!!
CNPUSA · cnpusa.com · top 100k store
Great customer service and platform
VIOLETTE_FR · www.violettefr.com · top 100k store
Great Support from the team during setup, launch, and post launch. Everything works perfectly!
Nature's Answer · naturesanswer.com · top 100k store
Sterling was very knowledgeable and helped me figure out my issue quickly and efficiently
The Daily Essential Co. · thedailyessentialco.com · top 100k store
Sterling was the best. Communication was clear and very helpful with my issue.
Salt & Straw · saltandstraw.com · top 10k store
she was great! so helpful duska's the best xx
fabuwellness · fabuwellness.com · top 100k store
Great service coming from this app!!
Join Bumroll · joinbumroll.com · top 100k store
This app is insanely well built. We transitioned from BOLD subscription app (which was not ideal to be using in the first place) to Recharge. The migrations team is very knowledgeable. Setup is seriously the easiest I've ever seen. And cancelation prevention works incredibly well right off the bat with their AI. Highly suggest.
Twisted Silver · twisted-silver.com · top 100k store
Fantastic app and amazin prompt support via chat.
amusi · www.amusi.it · outside the top 100k
great app and great customer service!
Pnuff Crunch · www.pnuff.com · top 100k store
Super helpful in resolving some issues that came up. Couldn't be happier with the support team. Thank you.
4-Skin · www.4skinspf.com · outside the top 100k
Started using this app many years ago when they had fair pricing. Now we are locked into them since we cannot easily move subscribers, and they have massively raised prices while doing nothing. Their fees amount to over 10% of our recurring revenue, and that is on top of the merchant fees we pay because Recharge, even though they bill like a merchant account, you still need a separate merchant account that will bill you more. Do not make the mistake of using a company like ReCharge that will just keep raising prices on legacy customers once they know they have you trapped.
8 Billion Trees · shop.8billiontrees.com · outside the top 100k
Nena was very knowledgeable and helpful
Bettervits · bettervits.co.uk · top 100k store
Yajaira T. helped me out with some important things when i needed customer service. She deserves 5 stars, however Recharge is not providing the assistance and guidance we expected for customers that are paying the full Plus plan during critical moments
Fábrica Coffee Roasters · fabricacoffeeroasters.com · top 100k store
It’s always a great feeling when a support experience actually feels... supportive. Matt nailed the two most important parts of customer service: technical competence and persistence. Thanks!
EZ Melts · ezmelts.com · top 100k store
great customer service
All Fresh Seafood · allfreshseafood.com · top 100k store
Tech Support team is responsive and knowledgeable, willing to go the extra mile for clients!
Sprinly · sprinly.com · top 10k store
Jaden is one of the best CSR that ever assisted me. Keep doing a great job, Jaden!
Tactical Pro Supply, LLC · tacticalprosupply.com · outside the top 100k
Onboarding with Recharge has been so simple. The platform is super user friendly and our onboarding manager Vinse has been an absolute star! It's early days for us on Recharge but I am loving the experience so far.
111SKIN · 111skin.com · top 10k store
Great experience with Recharge over the past two years, customer service whenvever we're a bit stuck is really great, very responsive and super knowledgeable! Darius J on customer support has been a huge help!
Fuzzball · fuzzball.club · top 100k store
Roberto was extremely helpful in answering my questions (and I had a lot)! Very patient and kind, and talked me through everything so it was easier to understand. They sent screenshots of everything they were explaining, and even ran a test scenario for me! Learned a lot and will be taking stuff back to my team. Thanks so much for your help!
Glossier · www.glossier.com · top 10k store
Help is quick and effecient and the reps are very knowledgeable. Thank you, Wilson!
eat2explore · eat2explore.com · top 100k store
Splendid, wonderful. Max was quick and efficient.
Bare Naked Wools · www.barenakedwools.com · top 100k store
Amazing support from recharge team especially Mariah. Everytime we are in struggle they help us out. Thank you a lot!
Hound Wellness · houndwellness.com · outside the top 100k
Vinse was amazing and very helpful!
FoodNerd · www.foodnerdinc.com · outside the top 100k
Max was incredibly helpful, resolving our issues changing our shipping options on our website. We love ReCharge
a m. SALT · amsalt.com · top 100k store
Great help via AI and live agents like Max.
Tea Forte · teaforte.com · top 10k store
I appreciate the quick response & resolution to this issue.
Gold Medal Wine Club · goldmedalwineclub.com · top 100k store
Great set-up experience with Vinse. All went smoothly
Clubwell · clubwell.com · outside the top 100k
Ola was helpful and efficient!
Andalou Naturals US · andalou.com · top 10k store
Very good customer support by Pierre and Jaden W!
Power Chews · powerchews.co · outside the top 100k
Recharge team is super helpful and quick to respond.
RemZzzs CPAP Mask Liner Store · remzzzs.com · outside the top 100k
Great response time, and solved the problem quickly and courteously. Thank you, Matt for explaining everything clearly and helping our customer out.
Simpalo Snacks · www.simpalosnacks.com · outside the top 100k
Taylor was incredibly helpful finding a resolution to an issue other support agents were unable to assist with.
Better Being Employee Store · betterbeingco.com · outside the top 100k
it was difficult to get to speaking with a representative, but once I was able to speak with a representative, Zachary was a HUGE help!
Alldrin Brothers · alldrinalmonds.com · outside the top 100k
Amber was super helpful and quick. She caught right away that our theme update caused some Recharge code to get lost and fixed everything on the spot, in both EN + FR.
Rabbit Hole Roasters · www.rabbitholeroasters.com · outside the top 100k
Very easy to set up and track subscriptions and churn. Excellent, responsive and thorough live support!
Asutra · asutra.com · top 100k store
The support team was extraordinary in resolving my various issues. Thank you for your perseverance.
Animaux Vie et Santé · animauxvieetsante.com · outside the top 100k
Modules are built in a intuitive user-friendly way. Recharge offers several modules beyond subscriptions including cross-sell, up-sell in both the shopping cart, checkout and post checkout. After transitioning all cross-sell functions from another solution to Recharge we have been satisfied with the results and the ability to manage all subscription and cross sell activities within one app which has streamlined our operations.
vsl3.com · www.vsl3.com · top 100k store
Great customer service! Renata did amazing! She was patient and answer my questions thoroughly. Very efficient but friendly!
Noor Kids · noorkids.com · top 100k store
Roberto was thorough, efficient and pleasant to work with! Helped me understand my problem in depth and fixed it right away. Love the Recharge team!
Mystery Tackle Box · mysterytacklebox.com · top 10k store
Best support
L'OCA Gourmet Meals · unranked store
I was having trouble with setting coupons but was able to get step by step instructions that were really helpful!
Style Edit · styleedit.com · top 100k store
We've been using this app for over two years now to run our subscription box business. It handles our monthly recharges smoothly. The support staff is very responsive and always willing to help with any issues or questions.
Woof Pack · woofpacks.ca · outside the top 100k
Absolute gamechanger for subscription brands
Verve · vervejewelry.com · top 100k store
Malik did a great job looking into the issue and helping us resolve the issue.
Tiesta Tea · tiestatea.com · top 10k store
Support is fantastic. Malik Moss in particular is amazing.
Cultures For Health · culturesforhealth.com · top 10k store
Nikola was really helpful and resolved my issue quickly and efficiently.
The Glowcery · www.theglowceryshop.com · outside the top 100k
Our company just underwent an incredibly complex merging of multiple websites across Shopify, BigCommerce and NetSuite platforms which involved migrating subscriptions from all three into our unified Recharge account. We worked with Vinse R. from Recharge and he all but held our hand through the whole process. He made each step very clear, answered all of our many (sometime tedious) questions quickly and completely and in general performed on behalf of Recharge like he was part of our own internal team. We would give Vinse 100 stars if we could!
EyePromise · eyepromise.com · top 10k store
Boosts subscriptions and easy to use for customers
Modern Color · www.moderncolor.com · outside the top 100k
Great app, great customer service.
Nutrient Survival · nutrientsurvival.com · top 100k store
Excellent platform with an excellent support team. Highly recommended!
Voltage Coffee Supply · www.voltagecoffeesupply.com · top 100k store
Great support! Would recommend this app that has a lot of features that simplify offerings.
CLOTH & PAPER · www.clothandpaper.com · top 10k store
Yajaira T. was extremely helpful in providing solutions for our situation!
Deadbolt Mystery Society · shop.deadboltmysterysociety.com · outside the top 100k
Great support team what always have answers for questions asked. Recently helped us with updating our subscription widget. Thank You!!
Core Med Science · coremedscience.com · top 100k store
recharge support was very helpful and response. i do think this program will be more helpful to our customers than the previous. Only omitting one star because migration is far more complex with recharge rewards than any other migration we've done before.
Parentgiving · www.parentgiving.com · top 100k store
Terrible experience trying to sunset this app. Multiple steps with little to no help or resolution.
Village Corner Store || Online Kratom & Mushrooms · unranked store
Terrible customer support. Interface is deceptively designed and isn't user friendly. We are looking to move to Loop.
Ooze · www.oozelife.com · top 100k store
Customer support (Yajaira T.) was so helpful! I've been having issues with Authorize.net/Shopify/Recharge and it's been so hard to locate the issue. Finally, i think i got most of it all figured out however Yajaira T. was patient to help me through the issue.
AlphaSperm Inc · alphasperm.com · outside the top 100k
Thomas J was to the point and so helpful! Great customer service! Update: Just had another wonderful customer service experience with Pierre! We love Recharge! Another update, Zachary B was AMAZING to work with! He went above and beyond!
Truly Lifestyle Brand Inc. · trulylifestylebrand.com · outside the top 100k
Great support!
HATT et SÖNER · www.hatt-soner.com · outside the top 100k
seamless set up, never have had any issues with customer orders, and great customer support!
Alival · tryalival.com · outside the top 100k
Always a great experience with Recharge. Their service and system is continously evolving - offering new features for our subscribers and their customer support is consistently stellar.
Hip Pop · drinkhippop.com · top 100k store
Very good customer support
Living Fuel · livingfuel.com · top 100k store
Juan was so prompt and helpful today with my support request. They were very thorough and took the time to get to the root of the issue and solve it. - thank you!
Meow Meow Tweet · meowmeowtweet.com · top 100k store
Solved a problem that I was working on for weeks ... in a matter of minutes. Boom!
Trail Magic · www.drinktrailmagic.com · top 100k store
Love the app. It includes so many features and their support is absolutely amazing. They are incredibly responsive and Jack G for example even gave me a video tutorial on how to adjust the settings I needed adjusted. Great app. 100% recommend.
Sobe Tan · sobetan.com · top 100k store
Recharge customer service reps are the BEST. Ola was SO helpful and patient as we worked through some hiccups with win backs. I'm really pleased Recharge listened and lowered pricing for small businesses. They're investing in more tools, which I am excited to use. Highly recommend.
EXAU Olive Oil · exauoliveoil.com · top 10k store
Easy to use and great customer support if you ever need assistance, have questions, or experience any issues.
Organic Hydration · goodonyaorganic.com · top 100k store
John T Was amazing. I had some pretty crazy questions that involved my company, Shopify, recharge, and the customer. He made sure all of my questions got answered and I was able to fix and help my customer within one hour of chatting with recharge. 10/10 service.
Cosset, Inc · unranked store
Gave quick and timely answer to edge case behavior inquiry
Tinker Coffee Co. · www.tinkercoffee.com · top 100k store
Tech support, once I found Erving, was great. He took the time to live chat with me and get to the bottom of our issues. The recurring charge or monthly system they have works well; we have been using it for over 4 years. But, I will say that the explainer video for gifting was not great, as we set it up incorrectly, and it was a massive headache for customer service. You can't change a giftee's email address once it's been gifted.
Real Oyster Cult · realoystercult.com · top 100k store
Support is quick to respond and very knowledgeable.
Buy Wines Online · buywinesonline.com · top 10k store
Recharge has been an essential tool for managing subscriptions during a very complex migration from a legacy platform. The app itself is powerful and flexible, but what truly made the difference for us was the quality of support. Julmar was outstanding, responsive, knowledgeable, and incredibly patient while helping us manually reconcile and migrate subscription data. He understood the urgency, paid close attention to detail, and made sure everything was handled correctly so we could move forward without disrupting our customers. For merchants running subscriptions who need both a robust platform and reliable human support when it matters most, Recharge delivers.
Longevinex-Supplements for Healthy Aging · unranked store
Recharge is an exceptional company. Great product, great support and they're always innovating. I've been working with them for almost a decade now and will never stop.
BodyHealth-Clone · unranked store
Great support staff! Always fast to respond and help with any questions
Wine on Sale · wineonsale.com · top 10k store
Really good assistance!
ÉROSIA · unranked store
great help by Duska!
Fort Skincare · unranked store
Jaden W in particular is a superstar, so helpful, patient and well informed.
Treasure Tress · www.treasuretress.co.uk · outside the top 100k
Really disappointing, almost laughable support team. I keep losing money and time responding to customer experience defects in the Recharge experience for gift redemption. Support team is generally lazy, lacking ownership, slow, and unresponsive. Can't tell if they don't know how to fix or perhaps care to fix the issue. My customers are rightly upset they can't redeem their gift subscription (some valued at $300+) and Recharge's response was essentially "it works some of the time but not all the time, and we can't replicate it, so we can't fix it." If you want to be left alone to deal with the wake left behind by a bad product, use Recharge.
Stillwater Coffee Club · stillwatercoffee.ca · outside the top 100k
Recharge Support was incredibly helpful and answered my questions clearly and thoroughly!
The Beachwaver Co. · beachwaver.com · top 10k store
We migrated from another subscription app and loyalty program, and the team exceeded expectations. They guided us through migration strategy, handled the technical lift, and ensured both subscriptions and loyalty transitioned smoothly with zero disruption.
Her Fantasy Box · herfantasybox.com · top 10k store
Nikola was great! Really helpful and clear, resolved my problem.
Noble Rot · noblerot.myshopify.com · top 100k store
Great customer service and so helpful!
Curls Monthly · curlsmonthly.com · top 100k store
Absolutely horrible customer support - it's impossible to find, they just want you to talk to their bot
Chop Box · chopbox.com · top 100k store
Great customer support! Yajaira was so kind and helped me understand a few issues. I've also had great support from Jose! Thank you guys!
Seeds Coffee Co · seedscoffee.com · top 100k store
Great app. Duska was extremely helpful in solving a slight issue we had.
MYCRO · mycro.au · outside the top 100k
Great customer service! A bit of some technical hiccups and , but overall fantastic. Wish that the email notifications had less HTML setup for customer notifications and it was easier to incorporate our branding - fonts, design, etc.
Kribi Coffee Co. · unranked store
Quikly responded to my issue and fixed! Always nice to work with.
Kari Gran Skin Care · karigran.com · top 100k store
The agent was great! It's refreshing talking to an agent with some personality. :) Great agent!!
Revelation Health LLC · revelationhealth.com · top 100k store
Quick integration/on-boarding with amazing help and guidance from Vinse! We had a tight timeline and the whole team worked closely with us to ensure we got live on time. Easy to use and lots of customization available.
Little Words Project · www.littlewordsproject.com · top 10k store
Very helpful, friendly and efficient!
Highborn London · www.highbornlondon.com · outside the top 100k
It works well, need to understand small things that help like formatting files. The Help desk is great.
EasiYo NZ · nz.easiyo.com · outside the top 100k
The team from from eShop Genius was amazing, they were able to fix all errors and were very helpful, specially Nick.
Forza10 America · forza10usa.com · top 100k store
Jaden W. Helped me get some things fixed up on the site! So grateful for Recharge making things simple to use for our customers and easy for our business! Definitely recommend.
Chattanooga Beard Co. · chattanoogabeard.co · top 100k store
very good client service, thank you duska !
HACT · hactparis.com · outside the top 100k
Nick from Eshop was awesome with helping us set up customer look for our subscription widget
EC Sports Supplements · ecsportsusa.com · top 100k store
Malik was very helpful with my concern and helped me fast! Appreciate his proactiveness in doing the edits too.
Lola & Baxter · lolaandbaxter.com · outside the top 100k
Excellent customer service! Yajaira is very knowledgeable and responsive. Thank you for your world class customer service.
Boveda® Official Site · store.bovedainc.com · outside the top 100k
Great customer support and always adding new features!
Jamie’s Farm · www.jamies-farm.com · outside the top 100k
Excellent customer service!!
Homefire · www.homefire.co.uk · top 100k store
We've been with Recharge for 3+ years and have found the products to be leagues better than what we experienced with Ordergroove. There core service offers a great deal of consistency and their analytics suite continues to grow on an ongoing basis. Further, 2025 has been a major year for the growth of their additional CRO companion features (smart cart, checkout cross sell and upsell), which increase their value in our tech stack overall. Still, perhaps due to their size, the experience as a Recharge merchant can sometimes feel rigid and their CX experience is inconsistent. Strategic/account management contacts come and go quickly with substantial periods of low or no contact.
Equator Dev · unranked store
Great app, the team are always on hand for support too
The Better Menopause · thebettermenopause.com · top 100k store
Die Integration der App verlief zwar nicht vollständig reibungslos, insbesondere im Hinblick auf den Import bestehender Abonnenten aus einer anderen App. Letztlich stellte sich jedoch heraus, dass es sich lediglich um ein Formatierungsproblem in Numbers handelte, wodurch der Import zunächst nicht funktionierte – kein technischer Bug der App. Eine weitere kleine Baustelle war die Verlinkung in Shopify, damit Kunden ihre Abonnements selbstständig bearbeiten können. Hier hat es etwas gedauert, bis eine passende Lösung gefunden wurde. Besonders hervorheben möchten wir die Unterstützung durch das Supportteam: Die Hilfe war äußerst schnell, geduldig und kompetent, sodass wir die App innerhalb von nur drei Tagen vollständig und ganz nach unseren Vorstellungen zum Laufen bringen konnten.
Pride Dogs · pride-dogs.de · outside the top 100k
The app works well, but unless you are expecting to gain a lot of subscribers very quickly, it will be expensive, since there is no tier for small businesses. It is extremely costly, and we need to find another solution as it has already cost us a lot of money.
HouseofDogs.no · houseofdogs.no · outside the top 100k
Amazing experience - Especially with Nick from e-Shop Genius. He helped me with a custom solution that I struggled with for DAYS... He fixed in in hours. Great guy, would recommend him and the software
SwisseOrganics · unranked store
Recharge was wonderful and helpful. We had some surprise charges that Recharge handled and helped us with. One thing to note is that there is no phone support. All support is over email but they are quick to reply to emails. The other thing to note for small businesses is we recommend you review the bills each month to understand the charges and ask Recharge if there is something you don’t understand. They are great about explaining bills. There was a glitch where a customer ordered and shipping was not charged but it was supposed to be charged. We still don’t know why this happened so our recommendation is to talk to Recharge and find out the details about your account. Good luck to all the small businesses out there. Thank you Recharge for helping us.
ALOHABRITE · alohabrite.com · outside the top 100k
So-called chat support "gathers context" and deflects to email support whenever they can, which is very inefficient and feels like false advertising of "live" chat support. Some features are half-baked such as their gifting feature, which is probably the least thought out and poorly delivered user experience I've ever come across in all my years using software. Gifted subscriptions sales are DOUBLE recorded (when gift is purchased by the buyer and then also redeemed by the recipient). They also take zero accountability for integrating well with Shopify, mostly deflecting to their documentation, again not helping solve the problems. Considering how much we pay them with their 1% charge on every dollar on top of Shopify's processing fees, it's completely not worth using Recharge. We look forward to choosing another subscriptions platform or building out our own replacement for Recharge in our tech stack as soon as possible. Recharge's cost is just not economical at any scale.
edZOOcation · edzoocation.com · top 100k store
Jake was spot-on with the issue! thanks Jake!
Javvy Coffee · secure.javvycoffee.com · outside the top 100k
Great experience. Thanks!
Mrs Quilty · mrsquilty.com · top 100k store
Amber was amazing helping me out with some technical adjustments today with my subscription orders. Very appreciative of her expertise!
Raw Dairy Club · rawdairyclub.com · outside the top 100k