Transcy: AI Language Translate · Store management
What merchants say
Every review we hold for Transcy: AI Language Translate, quoted in full, with the store that wrote it.
Bigger stores rate Transcy: AI Language Translate at least as well as the crowd does. The store behind each review is the part the App Store never shows.
How to check any of this
- Every review below has its own link, so anything that quotes it can point at it.
- The App Store paginates reviews and publishes no address for a single one, so Verify at source opens the star-filtered list this review sits in, not a jump link. We would rather say that than pretend otherwise.
- The reviewing store is linked where we have it. Checking whether a complaint comes from a store like yours beats any average.
300 reviews pulled · 48 carry a rating and no text · 228 long enough to quote · 2025-01-13 to 2026-08-18
- 5★2026-08-18
Very helpful and available support team. My problem was handled and solved within the afternoon.
CHARLIE - Paris · charlie-paris.com · top 10k store
- 5★2026-08-15
great support
FUSIFY LX · www.fusifyshop.com · outside the top 100k
- 5★2026-08-07
I used this app to help me more. I really like how it does Raymond.
Santic Cycling · santic.com · top 100k store
- 5★2026-08-03
とても便利して、様々お客様の地域によって言語の選択がすぐできます。
SonderSable · www.sondersable.com · outside the top 100k
- 1★2026-08-01
you should pay for everthing after you install. i did not like that i did uninstall then fuc*ked my all currently translate. it was a big regret !!!!!
MARSONIPRINT · unranked store
- 5★2026-07-29
Support team is impeccable.
OUTSMARTED DEUTSCHLAND · de.outsmarted.com · outside the top 100k
- 5★2026-07-29
Not the cheapest, but probably one of the best. Support is also really fast.
Trail.nl · trail.nl · top 100k store
- 5★2026-07-17
I had problems regarding the gemini api token. They resolved the issue quickly.
Vall'doAido · valldoaido.ch · outside the top 100k
- 5★2026-07-10
Raymond was truly excellent; he resolved my issue right away. I was quite anxious about the situation, but they responded immediately—thank you very much.
ORICO · oricotechs.com · top 100k store
- 5★2026-07-06
Mary was very helpful and patient. She guided me through the issue until we found the solution. Thank you so much!
Mağazam · unranked store
- 5★2026-07-01
This is a great translation tool. I have over a dozen languages that need translation, and it handles all of them. The staff are also very nice—they helped me with some technical issues. I highly recommend it.
Varun Electric Bike · www.varunebike.com · top 100k store
- 4★2026-06-29
App function is little complicated, and wish the manuals improved and renewed. But support is so kind and fast
YoungLong · younglong.ai · outside the top 100k
- 5★2026-06-25
I've never seen any faster response with actual related content instead of auto-reply from an app developer. The people at Transcy are very helpful & friendly. Highly recommend.
LifeSpan Europe · www.lifespaneurope.com · top 100k store
- 1★2026-06-17
insane pricing
My Store · unranked store
- 2★2026-06-08
Customer service response times are too slow; they keep stalling, and the issue still hasn't been truly resolved. Making the same mistake twice comes across as unprofessional.
OUXI · ouxi-ebike.com · top 100k store
- 5★2026-05-28
very good support
PKB Performance GmbH · pkb-performance.com · outside the top 100k
- 1★2026-05-25
DRAMA. Klantenservice is verschrikkelijk!!!! KIES EEN ANDERE APP
Dutch Tufting · www.dutchtufting.com · outside the top 100k
- 5★2026-05-21
We’ve been using Transcy for our Shopify multilingual stores for quite a long time, and overall the experience has been very positive. The app is helpful for managing translations across multiple languages and makes international store operations much easier. What impressed us the most was the customer support. Raymond and the team were patient, responsive, and genuinely helpful throughout the entire process. They took the time to understand our situation and provided a suitable solution very quickly. Really appreciate the professional support and smooth communication. Highly recommended for Shopify stores that need multilingual support.
tantalyde · www.tantaly.de · outside the top 100k
- 5★2026-05-18
App makes a difficult and time consuming job feel achievable. Support is very responsive.
Gloverall · www.gloverall.com · top 100k store
- 3★2026-05-15
When it works, it works fine. But there are lots of flaws. More than before. While the prices keep increasing by a lot.
Van De Zotte Perfume · unranked store
- 5★2026-05-12
Good Experience! very cooperative
Handy · handy-theme-01.myshopify.com · outside the top 100k
- 5★2026-05-12
Raymond provided clear & prompt support, for helping with our install. It's reassuring to know there is great support when required.
Dae Ha Europe · daehaeurope.com · outside the top 100k
- 5★2026-04-17
good, thanks to Raymond
Coballe · unranked store
- 4★2026-04-14
We translated our store in 8 different languages. The app is very easy to use. The concept is simple but very useful. We use manual edit option not auto translate. We connected GPT API which allows us to bulk translate what we need. All translated content is updated fast on the website however the products translations were taken a lot of time to sync in shopify database so the content can become available for api requests, product xml feeds etc. We used our own system to translate the products with GPT api and write the translation back in shopify so we can create product feeds xml and connect to Google merchant center. The app provides 2 very useful functionalities. 1. Keyword translation exclusion list; 2. Find and replace keywords. Both functionalities allowed us to keep our product specific names unchanged and to replace very fast texts that we needed to change for specific markets. There were some problems along the way but the Transcy team helped us fix everything in a short amount of time.
Pieco · pieco.ro · outside the top 100k
- 5★2026-04-13
very kind and listen to the needs of the client
Apes Lab · apes-lab.com · outside the top 100k
- 1★2026-04-01
ATTENTION: AFTER WEEKS STILL NO REFUND OR PRODUCTIVE REACTION! It seems we have to open a dispute.... Bad technical experience. We're waiting for a refund of almost 1000 USD for several months now... very bad support with slow or no communication. Can't recommend Transcy!
chronofactum.com · chronofactum.com · outside the top 100k
- 5★2026-03-31
Great customer service and easy to use!
Cerberos Finland · www.cerberos.fi · outside the top 100k
- 5★2026-03-30
It delivers accurate translations and is incredibly user-friendly. The customer support team is outstanding—they were quick to assist and provided thorough help with my issues. Highly recommend it!
TOPTOY · gotoptoy.com · top 10k store
- 1★2026-03-30
Unfortunately nearly useless thanks to their token price gouging. API input doesn't work and the token price is ridiculous.
BunkySofa · bunkysofa.com · outside the top 100k
- 1★2026-03-24
This app it's terrible they promise me one price, I payed the 270€ anual fee and then they asked me for a 5k anual fee... Doesn't update the banner languages in a automatic way. You need to translate it yourself.
mrsertha · www.mrsertha.com · outside the top 100k
- 3★2026-03-19
I have been using Transcy for translation on my Shopify store for months, and the app itself worked decently for basic multilingual needs. However, in late January 2026, Transcy unilaterally changed my subscription plan WITHOUT my consent or any prior notification, upgrading me to a much higher tier and charging me nearly $200 extra per month. This is a blatant violation of consumer trust and business ethics. I never approved the plan change, received no email alert, and only discovered the massive overcharge when checking my Shopify billing. Their support has been unresponsive when I requested a downgrade and refund for the unauthorized charges. For any merchant considering Transcy: BEWARE. They will arbitrarily change your plan and overcharge you without permission. This is unacceptable for a paid app on the Shopify marketplace. I cannot recommend this app at all due to this predatory billing practice. edit on 3.19 After two days of communication and assistance from Shopify staff, Transcy refunded me the extra $189.90. Although this wasn't all the extra money I'd spent since January 26th, I'm still grateful for their willingness to communicate amicably and try to resolve the issue.
liwisi · www.liwisi.com · outside the top 100k
- 5★2026-03-19
Amazing support, thanks !
FuransuParis · furansuparis.com · outside the top 100k
- 1★2026-03-17
This is horrifying - It has completely hijacked my store - Changed the links. I cannot even edit anymore. He broke the links, translated literally. I just uninstalled it
PurrEmbassy | Pet & Home · purrembassy.com · outside the top 100k
- 1★2026-03-15
These are scammers. They take money, but the program doesn’t work and translates nothing. They do not refund the money. They should be blocked on Shopify.
MIHAILIUC · mihailiuc.ro · outside the top 100k
- 1★2026-03-13
To be honest this whole setup is so vague that I do not feel confident Trancy is a tool I'd like to work with.
Gunderwear · unranked store
- 4★2026-03-09
I have been using this app for more than a year. Although the subscription price has increased, human customer support has been replaced by AI, and the quality of support has continued to decline. I could tolerate minor issues, but in the past few days the app has become completely unusable. All previously translated content now shows as “untranslated.” Even after re-translating everything, some translations randomly appear incomplete. Moreover, even after re-translating, the page still shows the translation status as untranslated, and the content appears completely messed up. This issue has already persisted for several days. The only response from support has been to wait for the engineers to fix it, but there is no estimated timeline for when the issue will actually be resolved. This has seriously affected the normal operation of my store. Once I find an alternative solution, I will cancel my subscription.
PINKPARKS · pinkparks.com · outside the top 100k
- 1★2026-03-06
Translations take forever, endless upsells before being able to use the app, custmoer service time is horrible and if they are online they are slow, unfriendly and cannot find a solution and repsonse time is horrific. Cannot recommend. For this rpemium price i expect premium software and customert service but I can´t even recommend this app if it was Free to use
Natural Remedies · unranked store
- 1★2026-03-05
Es horrible. La interfaz es muy mala.
Cyber Soluciones Pro · unranked store
- 5★2026-03-05
customer service very good and in time replies . Anna deserves a 5 start review .
DIOLATA · www.diolata.fr · outside the top 100k
- 1★2026-02-24
An Absolute disaster. So many bugs and mistakes in the translations handled by Transcy (I used an API via DeepL) and the support is extremely tiresome and lazy. Glossary rules are ignored at random, and texts are partly and weirdly translated. This is by Transcy - not DeepL. The UI in the app is beyond horrible and I am very familiar with complex systems. I warn you. Stay away from this company.
intentioncph.com · intentioncph.com · outside the top 100k
- 1★2026-02-17
I’ve had a disastrous experience with Transcy. What was supposed to be a simple translation solution turned into a massive technical debt for my Shopify store. The main issues we faced: Hreflang Conflicts: The app generated hundreds of "743 Hreflang Conflicts," confusing Google by trying to host multiple languages on the same URL without proper subfolder mapping. Orphaned "Ghost Code": Even after deactivating the switcher, the app left behind messily injected tags and "markup junk" that required manual coding to remove. 404 Errors & Broken Links: We’ve been plagued with 4xx client errors and broken collections paths directly linked to how the app handles language routing. No Cleanup Tool: Unlike other professional apps, there is no accessible "Clean up markup" or "Remove theme code" feature. Once you stop using it, you’re left with a broken theme that you have to fix yourself. Incompatibility: It fights with native Shopify Markets settings rather than working with them, leading to duplicate pages and conflicting SEO signals. If you don't want to spend hours in your theme.liquid fixing 404s and cleaning up redundant code, stay away from this app.
Endurance kollective · endurancekollective.co · outside the top 100k
- 5★2026-02-10
This APP is awesome! First of all the settings and everything is super smooth and user friendly. Second of all they have an amazing customer supports that helps along the way if there is any issues with the translation of the website. I would recommend this APP to anybody that wants to expand their Shopify store.
Wheelyshop · www.wheelyshop.se · outside the top 100k
- 5★2026-02-09
Talking with Raymon was a good experience. He offered very good support.
Nandooshop · nandooshop.dk · outside the top 100k
- 1★2026-02-03
The app is very buggy, many times pages inside the app doesn't even load.
Japanese Taste DEV · unranked store
- 5★2026-02-03
Anna fixed the problem I had at checkout today with a collaborative effort, I highly recommend the app.<3
Detox Tea & Capsule | Natural Detox Products – Fast Shipping · unranked store
- 5★2026-02-03
The live support is always very fast to help and knows what to do when things get too complicated. They also have technical support in case there are some weird issues only on your side. All on all many features. Can recommend it if you need multiple markets, etc.
Falkengrad · falkengrad.de · outside the top 100k
- 1★2026-01-30
PLEASE NOTE: you pay a subscription fee and translations are charged (in the form of tokens that you have to purchase). Each word translated into a language costs 1.2 tokens. You get around 500 tokens per month, which is not nearly enough especially if you have multiple languages and product page
Keith Titanium · keitheurope.com · outside the top 100k
- 5★2026-01-28
Rapide et efficace
Baserange · baserange.com · top 10k store
- 1★2026-01-26
Absolut enttäuschend – Preis-Leistung steht in keinem Verhältnis Für einen Preis von 599 Euro ist die Leistung dieser App ungenügend. Die versprochene automatische Übersetzung funktioniert schlichtweg nicht. Tatsächlich bietet die kostenlose "Translate & Adapt"-App von Shopify deutlich bessere Ergebnisse und eine stabilere Performance. Besonders frustrierend ist der Kundenservice: Auf E-Mails wird nicht reagiert, und der Chat-Support besteht lediglich aus einer KI, die keine Weiterleitung an echte Mitarbeiter ermöglicht. Ich kann nur dringend davon abraten, diese App zu nutzen, um die Integrität des eigenen Shops nicht zu gefährden.
Kaufweise · kaufweise.de · outside the top 100k
- 1★2026-01-25
Transcy offers a very good price. But the translation is 100% manual. I uninstalled immediately right after I saw the Italian translation of one of the products. I do not recommend it if you have a large store with several products and sections.
PurrEmbassy | Pet & Home · purrembassy.com · outside the top 100k
- 5★2026-01-24
サポートが素早くいつも助かってます。
MisakaZoo · misakazoo.info · outside the top 100k
- 5★2026-01-23
The customer service was very efficient and resolved my problem quickly.
MRNAIL · www.mrnail.cn · outside the top 100k
- 1★2026-01-23
Waste of money, app is not working on mac
aoon · aoon.ae · outside the top 100k
- 1★2026-01-20
Since I started using Transcy, I’ve encountered a wide range of issues. For example, prices for the U.S. market are incorrectly displayed in Australian dollars, which is completely inconsistent with their promise that the currency would automatically switch based on the iPhone’s region. Another serious issue is that European and U.S. price separators have disappeared, making prices confusing and unclear. What’s worse is that these problems would never have been discovered if users hadn’t actively reported them. Customer support is also disappointing. At the beginning, you are simply brushed off by AI-generated replies, and even when you finally reach a human agent, the response time is very slow. Up to now, these problems still haven’t been fixed. If you don’t want your advertising budget to be wasted, I’d strongly advise being cautious about using this software.
Zen Ara Grove · zenaragrove.com · outside the top 100k
- 5★2026-01-20
Amazing support team helping me out great. amazing help from teresa!
Francisbyfb · francisbyfb.com · top 100k store
- 1★2026-01-14
This is a scam
Dolce Catene · dolcecatene.shop · outside the top 100k
- 1★2026-01-12
App stopped working! Generally I would not use this APP as the SEO Rankings plummed after installation. Also asked for refund due to not working of the app for over 7 months, this was denied therfore from 3* I had to change this to 1 star
Tessi-supply.com · tessi-supply.com · outside the top 100k
- 5★2026-01-09
Good App with perfect & friendly Support - We had some internal problems using and Raymond took his time to try to help us out. 5 Stars because our problems are internal, not due to Transcy Very friendly support, always available for quick help - Thanks to Raymond
EastekOnlineshop · www.eastek-onlineshop.com · outside the top 100k
- 1★2025-12-23
New plans pop up every day, and I don't want to subscribe anymore, so I uninstalled the app. But it's still charging me every month. What should I do to get rid of this app?
ZHENHUO GEAR · unranked store
- 5★2025-12-19
Anna and Mary are pretty supportive. Thank you for the help!
Meideya Jewelry · meideyajewelry.com · top 100k store
- 5★2025-12-19
The team is very supportive, they answer and solved my problem very fast!
Aimvein · aimvein.com · outside the top 100k
- 1★2025-12-19
This app is horrible. Nothing works. Needs a ton of work for them to be charging as much as they are charging. Customer support is very good, they try their best, but nothing you can do with an expensive app that doesn't work at all. Tried using it several times, and was as patient as I could. Auto translated twice already for 20 languages, just for it to say it was never auto translated, huge waste of my time.
Backvac · mybackvac.com · top 100k store
- 1★2025-12-16
This is terrible, the original language was lost after the update.
Lamtto · lamtto.com · top 100k store
- 1★2025-12-16
11.13：After the update, numerous issues have arisen. All languages in my store have disappeared, leaving only the default language. I've tried various settings but still can't display other languages properly. Moreover, the customer support system is a complete mess. No one can answer my questions—only an AI is available. 12.17：They haven't resolved my issue at all. Even after two months, they still don't know what I actually want. I have no idea what their customer service and developers are doing.
Frizzlife · www.frizzlife.com · top 100k store
- 5★2025-12-08
They helped us solve the problem quickly and professionally. We have been using the app for several years now.
HOCHUSOBITAKE · hochusobitake.com · outside the top 100k
- 5★2025-12-08
Super good app, and very good support,
WEN natural living · unranked store
- 5★2025-12-07
Transcy support team was incredibly helpful and responsive. They walked me through every step and resolved my issue quickly. Excellent service!
Fitwarm · www.fitwarm.com · top 100k store
- 5★2025-12-04
This is the perfect app for translating into various languages. Some parts can be a bit confusing, but their online live chat is very efficient at solving problems.
Italjet Shop · unranked store
- 5★2025-11-28
I had an excellent experience with Teresa from the Transcy support team. She quickly identified and fixed a bug that was causing issues on my store, and her communication was clear and professional throughout the entire process. Teresa was incredibly patient, helpful, and genuinely committed to finding the best solution. I truly appreciate her support — she made the whole experience smooth and stress-free.
LIFINITYY · lifinityy.com · outside the top 100k
- 1★2025-11-27
NOT USEFUL AT ALL , IF YOU NEED TO PROOF PLEASE READ THEIR MESSEGE FROM CUSMER SERVICE Hi, I'm Mary, your personal assistant. Welcome to Transcy. The Free plan supports only 1 non-editable language with no product translation or editing features. It’s mainly for testing basic functionality, not full translation.
Natural Organic Honey · unranked store
- 5★2025-11-25
Great support, Anna responds very quickly, she's always super friendly, and very patient when it comes to many questions on my part.
BONAVENTURA GLOBAL · bonaventura.com · top 100k store
- 5★2025-11-19
The experience was excellent. Their human customer service can solve problems promptly and also provide very good guidance.
BOYA · www.boyamoissanite.com · outside the top 100k
- 5★2025-11-18
Thanks to Anna for technical support during application setup. Its a nice app with user friendly features. I would like to use it and I will keep try technical abilities.
Erenor Cosmetics · unranked store
- 1★2025-11-17
too expensive and useless if anyone can use Google translator in Chrome.
Eternité · unranked store
- 1★2025-11-13
The plugin added a span layer to my price. Even after uninstalling it and clearing all Transcy-related files, the problem persisted.Currently, I can only use JavaScript code to remove Transcy-related tags in real time during rendering to ensure my page displays correctly. ------------------------------------------------------------------------- The problem has been resolved: The issue stemmed from my template's use of `.textContent` for price output. When Transcy inserted prices with `span class="transcy-money"`, `.textContent` escaped the internal HTML as plain text, causing the front-end to display as `span class="transcy-money".../span`. After changing the template to use `.innerHTML`, the embedded spans rendered correctly, completely resolving the problem. Note: When Transcy is running normally, it may automatically handle this HTML, ensuring correct price display; however, after uninstalling the plugin, a large amount of residual information can cause display errors, which is undesirable. For similar situations, the above solution can be used as a reference. P.S. My prices still contain `span class="transcy-money"`, which I believe is unsolvable; I can only prevent it from interfering with my normal functionality.
NewHein · unranked store
- 5★2025-11-12
Great! Customer support is pretty! Recommend!!!
mapfour.com · unranked store
- 5★2025-11-12
sehr guter Support von Anna
QIDOSHA · qidosha.com · outside the top 100k
- 1★2025-11-11
someone hacked into my page and bought this for 450 dollars, not a good sight.
calfilm2014 · unranked store
- 5★2025-11-11
Also ,support is very kind and prompt reaction. We recommend this app. with confident.
大阪心斎橋 宝寿堂〈HOUJUDO〉 · www.houjudo.co.jp · outside the top 100k
- 5★2025-11-10
Great and fast support! Thank you. Best Translation app in Appstore
ZITORIUM SUPERCARS · unranked store
- 5★2025-11-10
We have today used the chat for some technical issues and "Raymond" has been very swift to answer questions, fix problems and give explanations for the issues we had. Great team Transcy has.
Newton-Rider · newton-rider.com · outside the top 100k
- 5★2025-11-06
Todays help from Mary was excellent. Patience shown and quick simple to understand instructions enabled me to achieve everything I wanted in one quick visit. Great Customer Service . Thanks
Pia Rossini Trade · piarossinib2b.com · outside the top 100k
- 1★2025-11-06
Very bad experience with this app. They charge $99 for automatic translations in more than 10 languages, yet the customer support is terrible. You first talk to an AI bot, and when you finally reach a human, you wait at least 24 hours for each reply, for only one message every 3–4 hours, then nothing for a whole day. As a new customer, I was supposed to get assistance for my first translations, but I barely received 30% of what I needed. The rest was ignored, even after multiple requests. Translations were full of errors, glossary rules were not respected, and some words I asked not to translate were still changed. For this price, it’s unacceptable. I lost a full week trying to fix things with them. You can find better apps with real support for $15 or less. A complete waste of time and money.
Its Labubu · unranked store
- 5★2025-11-05
Great app. Anna is wonderful in customer service.
Humans & Land · humansandland.com · outside the top 100k
- 1★2025-11-03
This is the worst customer service I've encountered in the last decade - beyond reproach!!! From the moment we installed the app a little over a year ago until now. It's not worth saving money in this case, the price is too expensive later.
Monkey Business Europe · monkey-business.co · outside the top 100k
- 1★2025-10-30
It’s terrible! Everything was working fine before, but ever since the version update, problems have been occurring one after another! Although they helped me fix issues like prices not displaying after switching languages and navigation bar errors, they made unauthorized changes to my website’s code while checking and fixing these problems! Even after my developer provided screenshots of the code changes, they still denied making any modifications to our code—it was them who denied changing our code! Now, issues like images not switching and products not syncing still exist and might persist for a long time, because we currently have no way to solve them. We don’t even know the full extent of the code changes they made. This is really frustrating.
SONGMICS HOME | BE · songmicshome.be · outside the top 100k
- 1★2025-10-30
It took a while to get up and running and (as usual with these apps) I needed to establish contact to resolve something simple, which meant they could chase for a positive customer service review. After using it for quite some time, they have considerably changed the subscription models, massively hiking the prices. Tnhey continue to take the monthly subscription fee whilst preventing access to the app, until I commit to the new and extortionate monthly subscription.
Sensory Decisions · sensorydecisions.com · outside the top 100k
- 5★2025-10-24
This translation app is truly outstanding — feature-rich, fully functional, and capable of real-time automatic translation across multiple languages and countries. Their customer service is also excellent: responses are always quick, and any issues encountered are resolved efficiently and professionally in a very short time. Every time I’ve contacted their team, they’ve handled everything promptly and effectively. I highly recommend this app to anyone building a Shopify store that needs automatic multilingual translation for different countries.
Glare Fusion · glarefusion.com · outside the top 100k
- 5★2025-10-22
Transcy makes multilingual translation effortless. Accurate results, smooth interface, and top-notch support. Highly recommended for anyone serving international audiences!
Vanan Herbal · vananherbal.eu · outside the top 100k
- 1★2025-10-22
Helaas verhogen ze wel de prijzen maar zetten ze een AI bot in die niet werkt voor de klantenservice. Mijn advies. Een andere vertaalapp nemen.
MoodCompanyNL · unranked store
- 5★2025-10-22
Support is very responsive and there is an active amount of updates being pushed to the app.
Pontal Brazil · shop.pontalbrazil.com · outside the top 100k
- 5★2025-10-21
so far so good. Everything translates as needed. Customer support very helpful.
LIVLY · livlyclothing.se · top 100k store
- 5★2025-10-20
best service ever
Omertas · unranked store
- 1★2025-10-18
Lost 80% of my traffic because they did some beta and completely broke my site im working 10 years on
www.Crystals.eu · www.crystals.eu · outside the top 100k
- 5★2025-10-17
Great app and great Service of Anna!
Techweise · techweise.com · top 100k store
- 5★2025-10-16
Great tool, works well. The customer support, particularly Teresa, was very helpful and went above and beyond to help with setting everything up. Highly Recommend.
Melefors · melefors.com · top 100k store
- 5★2025-10-16
I can't read french but the app is great help! It translates everything very quickly and whenever there's a problem, the customer service helps a lot. Good App.
Parkland Music · www.parklandmusic.online · outside the top 100k
- 2★2025-10-14
Haven't used anything yet but the first thing on the setup is asking to pay. That's a scam thing to me Edit: The developer reached to me and guided me on how to choose a free plan. You have to click See all plans -> scroll down to see this text -> click on the popup to keep using free plan. First review was 1 star, now plus 1 star for good customer support, but still a confusing design of an app UI.
Swoye · swoye.com · outside the top 100k
- 5★2025-10-14
The main strength of this app is undoubtedly its support team, exceptionally efficient and responsive, especially if you have very specific customization needs for your store. What also sets this app apart from its competitors is its flexibility and the wide range of options available. You can choose which elements of your store to translate or not : for instance, translating product names can sometimes be counterproductive, and this app gives you the freedom to decide based on your needs. It also takes into account hidden content that isn’t visible on the storefront but is essential for SEO development in foreign languages. You can even use AI translation engines to get high-quality, expert-level translations (this option comes at an extra cost and is not included in the base price). Transcy is a real asset for boosting visibility and sales international.
French Lady · frenchlady.co · outside the top 100k
- 5★2025-10-13
Transcy has been a huge help in setting up languages and currencies for my Shopify store. The app is easy to use and offers a lot of customization options — I was able to match the switcher colors and style perfectly to my store design. Automatic translations and currency updates save me a lot of time, and the support team is always quick and friendly when I need help. I highly recommend Transcy to anyone who wants to create a professional multilingual store that looks clean and elegant!
Modena Nails · modenanails.pl · outside the top 100k
- 5★2025-10-13
Have used the live chat feature multiple times and they are always really quick with responding and solving any problems.
Playseat® · www.playseat.com · top 10k store
- 5★2025-10-13
Transcy is an excellent multilingual translation app! It’s easy to use, accurate, and really helps us provide a better experience for international customers. The support team is professional and super responsive. Highly recommended!
Chanyarn · chanyarn.com · outside the top 100k
- 1★2025-10-12
they increase my monthly price from 30 usd to 60 usd without notification.
lensdy · lensdy.com · outside the top 100k
- 4★2025-10-10
Very helpful customer service and great app to use. Although sometimes some minute things are not always translated.
Sili Pulseras · silipulseras.com · outside the top 100k
- 5★2025-09-25
Great app. Much cheaper also then Weglot 4 example.
Accelerate Nutrition · accelerate-nutrition.com · outside the top 100k
- 1★2025-09-25
Stopped working while I paid for a whole year. The customer service is a super annoying chat bot. Not happy at all!!!!
Hipvoordeheb.nl · hipvoordeheb.nl · top 100k store
- 5★2025-09-25
Jane the representative was so nice and kind. She helped me what I want. Super fast and great customer service!
VOVO USA · vovo-us.com · top 100k store
- 5★2025-09-24
Got the best help! Thank you Anna
Loxure · www.loxure.nl · outside the top 100k
- 5★2025-09-22
Amazing service from Anna!
Suplementos Laura Posada by The Brand Atelier · unranked store
- 2★2025-09-22
Since they integrated AI, the whole system is crashing and glitching all the time. And you can't find a human support.
Aerix Co · www.aerix.co · outside the top 100k
- 1★2025-09-20
AI generate reponse. Make so annyoing. And after hours waiting you got with support Giving access to store with collabration request. They still telling you to do this or Messages exchanging . For who can do in second they are always message and telling to ask to do Shopify What ? I saw with claraity my 3 days audiance dropped cause of they do fix it and customers were not seeing correct currency on Market. Thanks to make me lost my sales. I takes some hours to create a new page store in another langauge. So better instead to arrogant per month pay once someone . Arrogants Support.
Amari baby · unranked store
- 5★2025-09-17
Very good SAV
BodyCheckup · bodycheckup.com · outside the top 100k
- 4★2025-09-16
回覆的速度算快且親切，但是很多後台設置還需要技術團隊再加強功能以及設定方式
YUYU Active · unranked store
- 1★2025-09-16
We are exasperated with this app. Always rising prices and its not working at all! We always find problems and mistakes The last mistake is that a banner and translations in the home were never updated and now we have to update our price plan if we want to get this fixed. Crazy, we are changing to langify
Mywanderstore · mywanderstore.com · top 100k store
- 1★2025-09-15
Cancer
Skip Hangover · www.skiphangover.com · outside the top 100k
- 5★2025-09-04
Great app, very fast, and good support – thanks, Transcy team.
ROBX24 · unranked store
- 5★2025-09-03
übersetzt mit verschiedenen Tools (free und paid möglich), eigene Überarbeitung der Übersetzung möglich, Support unterstützt bei Anliegen sehr schnell und kompetent
eaglefit GmbH · www.eaglefit.de · outside the top 100k
- 1★2025-09-01
Do not use this APP, because it will modify your store content and image and links without your permission. The translation quality is very poor. Moreover, the translation content cannot be withdrawn, and customer service will not help you restore it.
IMOU Store · unranked store
- 5★2025-08-29
Great work to solve my problem!
GESMART Watch Parts · gewatchparts.com · outside the top 100k
- 5★2025-08-28
Good jobs
Pom Pêche · pompeche.com · outside the top 100k
- 5★2025-08-28
had a good experience and fast solution for a small isseu, thanks! Hans Breuker www.hansbreuker.com
Hans Breuker · www.hansbreuker.com · outside the top 100k
- 5★2025-08-21
Great app, team is very responsive!
Dutch|Thrift · dutchthrift.com · top 100k store
- 5★2025-08-15
The Support Chat was really fast and helpful solving reaccuring issues.
Coexist Berlin · www.coexist-berlin.de · outside the top 100k
- 5★2025-08-14
Ich hatte mit meiner Internetseite ein kleines Problem, da viele stellen meiner Seite individuell programmiert wurde. Die App hat einiges an texte nicht erkannt nach Kontaktaufnahme mit dem Support wurde es innerhalb von einer Stunde geklärt. Sehr guter Support
Lina Davetiye · www.linadavetiye.de · outside the top 100k
- 5★2025-08-13
The support service is professional :)
HAVIT Business · havitsmart.com · top 100k store
- 5★2025-08-13
Very Helpful with setting our store up :)
Urban Lockers · urbanlockers.co.uk · outside the top 100k
- 5★2025-08-13
Diese App ist jetzt schon eine gute Investition für meinen Shop! Und sehr guter support die bei jeder Frage behilflich sind.
ETUK · unranked store
- 5★2025-08-12
Very helpful, great app, thank you!
Probatix Health · probatix.de · outside the top 100k
- 5★2025-08-08
Customer service from Raymond was fantastic. He helped us every step of the way to make sure that everything was up and running smoothly.
Bikerz Kingdom · unranked store
- 5★2025-08-07
Quick response , Correct solutions , kind and polite response. Very useful APP. 100 % reliable app. Thanks!
Foods Japan · foods-japan.com · outside the top 100k
- 5★2025-08-06
Teresa was very patient in helping me solve the problem, and this plugin is very useful.
VAVALASH · www.vavalash.com · top 100k store
- 5★2025-08-04
Good app, great support, we have been using Transcy for 2 years, very helpful tool, we highly recommend it.
NIIMBOT · niimbots.com · top 100k store
- 5★2025-08-03
The Transcy app has delivered outstanding translations to our website. The automated translations combined with a specific glossary create a solid translation for trade specific terms. For several issues their support team is always quick to resolve. The translation app is highly recommended for websites requiring multiple languages. Tobaccolifestyle.com
Tobacco Lifestyle, Lucky Time Enterprises Limited · tobaccolifestyle.com · outside the top 100k
- 1★2025-08-01
cheater
Tutimall · tutimall.com · outside the top 100k
- 5★2025-08-01
Help was provided and the problem is solved. Thank you Raymond!
MultiBall · multi-ball.com · top 100k store
- 5★2025-07-31
Teresa foi excelente no atendimento
Miami Express Store · miamiexpress.store · outside the top 100k
- 5★2025-07-31
Anna and team are super empathic and fast resolving issues. The app is very good too. Anytime that I need, they're there to help.
Swedish Collagen · www.swedishcollagen.com · outside the top 100k
- 5★2025-07-28
We've been using Transcy for our multilingual Shopify store and are really happy with its features and performance. It’s user-friendly, works smoothly, and makes localization easy and efficient. The support team is very responsive and professional — they quickly helped us resolve a few technical issues and answered all our questions in detail. Highly recommended for anyone looking to expand their store into multiple languages!
Pet's Heaven · www.petsheaven-shop.com · outside the top 100k
- 1★2025-07-26
All the AI generated responses may prevent you from getting to see my review - but I know there are those out there who will be interested in the 1 star reviews... hopefully you see this in time before you install. This developer installs a snippet on the shopify servers that you can't modify or control that loads a css from their servers. IF YOU TRY TO UNINSTALL they WILL NOT REMOVE THIS essentially sending your website into an infinite loop and no one will be able to access your site anymore. Of course if you have your own front-end and hosting you can just go in an remove this kind of code... but with Saas solutions I guess you can't control what these 3rd parties will do. Contacting Shopify support they only mention that you need to uninstall the app to remove the URL loading their content, but with their app developer credentials and the access you give them to your website, they can embed this code and basically take your site hostage if you cancel a subscription. I'm eager to find other users who have failed to cancel their account due to this trap - and we should petition to get this issue recognized and this developer penalized. Avoid yourself the pain and please don't install this app - there are alternatives out there and the default functionalities with the support of LLM AIs like chatgpt can help you quickly generate the content anyway.
EN Salon de Beauté · online.en-spa.fr · outside the top 100k
- 1★2025-07-26
Abzocke – Finger weg bei vielen Produkten! Der Support war bei der Einrichtung komplett nutzlos. Statt mir zu helfen, wurde ich gedrängt, zusätzliche Wörterpakete zu kaufen – für über 300 Dollar. Gesagt, getan – doch die App funktionierte trotzdem nicht richtig. Danach musste ich sogar noch das überteuerte Abo abschließen, damit überhaupt etwas ging. Geld habe ich bis heute nicht zurückbekommen. Der Support ignoriert Rückfragen zur Rückerstattung komplett. Ich bin inzwischen auf eine andere App umgestiegen – funktioniert sofort, ohne versteckte Kosten. Fazit: Nicht empfehlenswert – vor allem nicht, wenn man viele Produkte hat. Reine Abzocke.
FLOW DOWN® · flow-down.com · outside the top 100k
- 5★2025-07-24
The support service is very efficient ! Ive talked with Theresa and she helped me to fix my problem !
Jill Paris · jillparis.com · outside the top 100k
- 5★2025-07-24
Excellent app and support. Also, very patient with me to help me solve the problem, which was great.
DECONE · decone.net · outside the top 100k
- 5★2025-07-15
Good costumor support app work really fine im happy
Montciara · www.montciara.com · outside the top 100k
- 5★2025-07-15
Great Customer Support, solved all issues with custom coding specific for my theme!
Two Wheels Empire · www.twowheelsempire.com · outside the top 100k
- 5★2025-07-14
awesome customer service
Kidzify · unranked store
- 5★2025-07-11
Great app and great support, They helped me resolve the issues quickly and professionally. I recommend !
Mafazah · unranked store
- 5★2025-07-10
Teresa was of great help!
Vital Health · www.vitalhealthproductos.com.mx · outside the top 100k
- 4★2025-07-08
Paitence service but difficult to use.
isuvio · isuvio.com · outside the top 100k
- 2★2025-07-04
davvero poco intuitiva e scomoda da usare
ButterflyGarments · butterflygarments.shop · outside the top 100k
- 5★2025-06-27
Thank you to Mary for your help !
NAURANCE · unranked store
- 5★2025-06-27
i just want to say tahnks for raymond, he helped me to fixed my problem with image translation
evoly ue · unranked store
- 5★2025-06-25
great support and quick help. I really recommend using the app.
washo.ch · www.washo.ch · outside the top 100k
- 1★2025-06-23
Ich bin sehr unzufrieden. Ich möchte einfach dass mein Shop in unterschiedliche Sprachen übersetzt wird und bin nun seit drei Tagen mit scheinbar einer KI am schreiben. Teilweise wird dieselbe Fragen mehrmals nacheinander gestellt. Ich zahle 29,90 Eur für diese App. Aber nach aktuellem Stand ist es rausgeschmissenes Geld. Denn eine Übersetzung sehe ich immer noch nicht in meinem Shop und scheinbar ist man nicht in der Lage das Problem zu fixen. Ich werde die App deinstallieren und möchte aber dass man mir mein Geld vorher erstattet!
Saada Boutique · www.saada-boutique.de · outside the top 100k
- 1★2025-06-21
Avoid at all costs. This app nearly tanked my store. It broke all currencies except two. As a result, most customers saw the wrong prices—until checkout, where the price suddenly jumped back to default. This alone slashed my sales by around 30% over the week it was installed. After uninstalling, my sales rebounded by 50%. That says everything. Customer support? A joke. First, an obnoxious AI chatbot wastes your time with canned responses. Then, when you do reach a human, they reply with condescension—acting like the issue is in your head. Meanwhile, I was getting angry emails from customers accusing my store of bait-and-switch tactics. I even sent them a Loom recording clearly showing the issue. I know they watched it—Loom notified me. But hours passed with no response. That’s when I pulled the plug. In five years of running e-commerce stores, I’ve only left one or two negative reviews. This? Easily the worst app experience I’ve had. Tech-wise, it’s slow. Conversion rate? Down 30%. No other changes were made during that time, so the cause is obvious. Zero stars. I genuinely don’t understand how this app is still popular.
The Paw Parade · thepawparade.com · outside the top 100k
- 5★2025-06-21
Easy to use and first class support! The pricing is unbeaten. Would recommend this to every shop owners who wants to expand the sales field.
PURISH · purish.com · top 100k store
- 5★2025-06-20
Teresa is great! She helped me hard code my switcher in no time. Wonderful service!
DEFIANT GROUP · unranked store
- 5★2025-06-17
Later Later Update: They found a solution for me :) LATER UPDATE: After 10 hours, customer support can't help me translate a page. I lost a lot of time. I swear to god if there would be another app that does what Transcy does, I would switch! Initial review: Had a problem that was fixed eventually by customer support.
Unfrosen.com · www.unfrosen.com · outside the top 100k
- 5★2025-06-13
Thank you, Teresa @ Transcy, for all the help, support, your time, great response time, and most of all your patience, highly recommend you and your team
House Of Wallace Boutique · unranked store
- 1★2025-06-11
There were problems with the app not starting, and there is little integration with third party apps such as Judge.me. Not recommended.
aucentic · aucentic.com · outside the top 100k
- 5★2025-06-06
Great support. I had to leave my desk while waiting to be transferred to an agent. When I got back, I had an email in my inbox with the request for more information. I was able to quickly reconnect with the agent, and in less than 10 minutes, he fixed my problem.
All K Beauty · www.allkbeauty.com · outside the top 100k
- 5★2025-06-05
We tried so many different translation apps and there was always something wrong in the translation or the app was altering the structure of the website (which you never want). This one is the best in terms of translation, but also in terms of usage! The connection with Openai makes the translation super accurate and it keeps the tone of voice of the website (which is very important). The app itself is easy to navigate. Also, the customer service is top notch. They make sure to help you out and to see if everything is set up right. Would 100% recommend this app.
Curly Secret · www.curlysecret.com · outside the top 100k
- 5★2025-06-03
Teresa of customer support helped me a lot, she was capable, practical and detailed oriented. The automatic bot that is suppose to "help" instead is nerve wracking, I was losing my head with it: a suggestion? CHANGE IT
Debonar Watches · unranked store
- 1★2025-05-27
When I first subscribed, there was some initial customer support available. However, shortly after, all responses came from automated virtual assistants only — even email inquiries received no human response. My issues remain unresolved, and the overall experience has been extremely disappointing.
3D Crystal Photo - Personalised Gifts · unranked store
- 5★2025-05-23
great support
Shiney Aksesuar · www.shineyaksesuar.com · outside the top 100k
- 5★2025-05-21
helpful
SHAN ZU · www.shanzuchef.com · top 100k store
- 5★2025-05-20
Great App Great Support Would highly recommend
Pia Rossini Retail · unranked store
- 4★2025-05-20
Had some problems with the switcher but Andy got it fixed really quick. We are working on another fix righ now, the support is great. Not 5 stars right now because we are in the middle of a fix , so I migh come back and write a 5 star review. Very good experience with support.
PETROL DNA · petroldna.pt · outside the top 100k
- 5★2025-05-20
Great help by the helpdesk. They respond quickly and solve the problem nicely. I used the app for a long time now! I want some changes they will do always!
Strap For Watch · www.strapforwatch.nl · outside the top 100k
- 3★2025-05-19
Édit : finalement trop de problèmes j’ai dû arrêter d’utiliser l’app et la désinstaller malgré les heures passées dessus. Un bug gênant sur mon thème, les traductions que je rentrais manuellement était écrasé par une traduction automatique de mauvaise qualité L'app n'est pas évidente à prendre en main. Si on veut utiliser l'IA, il faut l'offre à 60€ min. sinon c'est très cher pour traduire 1€ les 1000 mots ... J'ai rencontré quelques bugs au démarrage mais le support a été au top et à tout régler dans la journée. Une amélioration qui serait bienvenue serait de pouvoir mettre un contexte aux IA pour la traduction, ici on peut corriger quelques mots en automatiques grâce au glossaire mais ce n'est pas suffisant.
Billy trimmer · billy-trimmer.com · top 100k store
- 4★2025-05-19
It is my first time using this app.
Facity · unranked store
- 5★2025-05-17
I've been using the AI Transcy app for a while now, and I have to say — their customer support is absolutely top-notch! Anytime I had a question or needed help, their team responded quickly, patiently, and with a real desire to solve the issue. It's rare to find such responsive and genuinely helpful support these days. The app itself works great for translations and localization, but what truly sets it apart is the incredible support behind it. Highly recommended!
Wear Bahama · wearbahama.com · outside the top 100k
- 2★2025-05-17
Customer service is very active (even if resolutions are pretty long -time for the devs to fix the issues) but my God...issues are countless when it comes to translating : coloring, spacing, hyperlinks...If you want something clean and proper you have to go over it and over it this is a real time-losing app, do not recommend.
La Cave Éclairée · lacave-eclairee.fr · top 100k store
- 5★2025-05-14
Very good
Azzurie · azzurie.co · outside the top 100k
- 5★2025-05-14
Fonctionne bien et bon support technique!
Audrey Seyer Joaillière · www.audreyseyer.com · outside the top 100k
- 5★2025-05-12
Perfect service and good site!
Monolith Shop GmbH · monolith-shop.eu · top 100k store
- 4★2025-05-09
Fijne app met prima vertalingen via Google. Zeer snelle en goede support!
Bath&Living · www.bath-living.com · outside the top 100k
- 5★2025-05-08
Transcy has very helpful customer service that assisted us with customizations of the switchers on our site. We are using the app for more than a year now and we are very satisfied. Thank you for the great support.
VicNic.com · vicnic.com · top 100k store
- 1★2025-05-08
Worst app ever on Shopify, broke all of our PageFly Pages and translated almost everything wrong in German
Gibbon Slacklines · unranked store
- 5★2025-05-06
Great support team, encounter with problem for install and using Transcy, contact their support team, they are almost online all the times, and reply fast, help resolved problems, thank you very much. thank you very much for your help. thank you very much for your help.
Tronxy 3D Printer - Best 3D Printer with PLA Filament · unranked store
- 5★2025-05-05
Andy was incredibly helpful and patient while guiding me through setting up the translation app for my Shopify store. He explained everything clearly, solved the issues quickly, and made the whole process smooth. Excellent support — thank you, Andy!
SIMOVSKA · www.simovska.ai · outside the top 100k
- 5★2025-05-02
Problem with language-switcher that disappeared from the website. Contacting Transcy support, and issue was resolved the same day.
Health, Science & Nutrition · www.health-science.be · outside the top 100k
- 5★2025-05-01
Great app and great support fully customising to meet the needs of our website.
The Blackened Teeth Ltd · www.theblackenedteeth.com · outside the top 100k
- 5★2025-04-30
Eleanor helped me a lot. I tested 4 applications. This is the only one that really translates all the widgets. You should take it without hesitation.
arcanis-gallery · unranked store
- 4★2025-04-29
its quite good
Sun Shine Decoration Limited · unranked store
- 2★2025-04-29
Issues keeps getting worse and it seems be a lot of bugs. Hopefully they will fix it all soon.
FLORISSMA · florissma.com · outside the top 100k
- 5★2025-04-21
Transcy is by far one of the best translation apps I've used on Shopify. The translations are accurate and professional, and the interface is very intuitive. What really stood out to me was the amazing support — quick, friendly, and incredibly helpful. I had a few questions, and the support agent Giselle guided me through everything patiently and clearly. Highly recommended if you're looking to sell internationally and want to offer a seamless multilingual experience to your customers. 10/10!
Twopoint · twopoint.store · outside the top 100k
- 2★2025-04-16
The app works good on the frontend with the switcher. But when you use the app as a backend translator for Shopify languages, it works randomly for different languages, translating some parts of strings, and leaving others without translations. The frontend switcher causes CLS issues. The app support doesn't know that their app can work without the switcher, and I needed to explain the same thing to a new person again and again for two weeks already. The support is not competent in most of the cases. As for now - they are not able to resolve not translated parts via their app. If the issues are fixed, I'll upgrade my rate for this app.
Trove · trovebattleground.com · top 100k store
- 5★2025-04-14
good support
CABLETIME · cabletimetech.com · top 10k store
- 4★2025-04-08
I’ve been using this app for at least 3 years. I’m a heavy user, translating my store into one language only. It’s not perfect—I can’t give it 5 stars yet because errors appear frequently, even in places that were working fine before. So you always need to keep an eye on everything. When you run a professional and complex website, it can get frustrating and time-consuming. And now that the chat starts with a bot, it requires even more patience—getting in touch with a real agent may take more effort than it used to. That said, the app has definitely improved over the years, and there’s a truly dedicated and efficient team behind it. Tonight, Shawn was amazing. That’s the reason I’m still sticking with them. Overall, the value for money is excellent. If your site has a lot of products and branching logic, this may not be the most suitable app—though to be honest, I haven’t found anything better so far. I genuinely hope I’ll be able to give it 5 stars at some point.
Ruby Mardi · rubymardi.com · outside the top 100k
- 1★2025-04-05
One of the worst translation apps I've used. They take no responsibility and always blame someone else for any issue. I paid over €300 for translations, and I still had to manually fix missing parts myself. I honestly cannot recommend this app. Unfortunately, I'm now stuck with them because everything has already been translated through their system, and leaving would mean losing my entire investment. Please be extremely careful when choosing your translation app. You're often better off translating manually using ChatGPT – it’s far more cost-effective, and you have full control over the results.
Carpathian Jerky · carpathianjerky.ro · outside the top 100k
- 5★2025-04-02
Eleanor has been a big help with answering and fixing any inquiry i have had so far with them. App itself is full of handy features & has been powerful for our business to reach other countries in the EU. Love and recommend it!
Chick&Go · unranked store
- 5★2025-04-01
very good
ONESPORT · www.onesportglobal.com · outside the top 100k
- 5★2025-03-31
Still getting used to using this app but the support team really helped fixing issues. I am looking forward to using this app to scale my business to other countries. Thank you Andy for the fast and helpful service!
Chuzhao Camera · chuzhao.store · outside the top 100k
- 1★2025-03-30
This is the biggest scam I've had to bear since I started using shopify which was more than 3 years ago. Transcy misled me into buying the annual plan when I tried to pay for my monthly plan but it suddenly switched into annual but since I had already pressed on pay it loaded the annual plan and paid for it which is 10X what I wanted to pay for this crappy software. Then I let them know about the mistake I had made 3 seconds later and they told me that they will not assist me at all. Then I threatened to stop the transaction through my bank account but they said that's not necessary because they will give me crdits for which I explicitly asked whether they would be usable for the shopify monthly plan payment and they confrimed that after which I trusted them. Told me to uninstall the app and I would receive the credits and 3 months later I am still paying for the shopify monthly plan and I've received 0 credits from these scammers. I can't believe shopify allows such things to even happen on their store and then say that they bare no responsibility for what happens on the shopify app store... Ridiculous stuff is happening and I still can't believe it although I've been a victim of all of it. Watch out guys.
ChillTails EU · unranked store
- 5★2025-03-28
Great app`!
Louvera · louvera.nl · outside the top 100k
- 1★2025-03-27
This app is a disaster. It keeps changing the alterations I made, the translations itself are so bad. It takes way too much time to change it every time, lot's of errors. No. Waste of money.
Atelier Florentine · atelierflorentine.nl · outside the top 100k
- 1★2025-03-26
disaster for 11 euro per month I can add only one language the default language is also counted and the other plans with more features the price is insane 30 euros per month .... for the new shop this is insane . unsubscribed !!!
Secondskin apparel · unranked store
- 5★2025-03-26
Thanks Andy for your good support. much appreciated
Kosibox · www.kosibox.no · outside the top 100k
- 5★2025-03-25
I needed help configuring the application, and the customer service was really fast and helpful.
Beanie and Clyde · beanieandclyde.com · outside the top 100k
- 5★2025-03-21
Yes
Diamoray · unranked store
- 5★2025-03-19
I used this app to solve the error in our translation. They did it quickly. Communication was very kind and helpful. Thank you very much Andy!
Distinguish Me · distinguishme.eu · outside the top 100k
- 5★2025-03-18
I got help immidiately when trying to embed the app to correct spot! Also all my questions were answered quick by the team! Super happy and great experience!
Petzii · petzii.store · outside the top 100k
- 5★2025-03-18
Transcy team was very patient and helpful. Thanks a lot !
COG Store · cog-store.com · top 100k store
- 5★2025-03-17
Sally and Eleanor were very helpful in implementing Transcy into our system! Fast response and happy with the app.
Vividify · vividify.com · outside the top 100k
- 1★2025-03-17
Deleting the app, support is SO incompetent! It takes a lot of time just to understand what i need from them. BE AWARE! For those with multiple markets, this app only changes the display currency instead of the market page. If you have different prices for different markets it will not going to work. On the top of this, the support is so incompetent they don't even understand the root cause of the issue. I ask one thing, give them example, screenshots and end up answer for completely different issue. Waste of time
HYKLE · hykle.com · top 100k store
- 1★2025-03-17
This app is a complete scam! I've been on a monthly plan for a long time, but the app constantly misleads users into upgrading to an annual plan, then charges the full annual fee at once. I requested a refund and a downgrade back to the monthly plan, but they refused! They even demanded that I uninstall the app before they would partially refund me—completely unreasonable! If I could give zero stars, I would. The product is unreliable, the interface keeps getting worse, and translation tasks take days to complete. Sometimes, it even overwrites my translations without my knowledge!
giraffly · www.giraffly.com · outside the top 100k
- 5★2025-03-16
good
LeBrew · unranked store
- 5★2025-03-16
The customer service team is exceptional!
FREESKY eBike EU · freeskycycle.eu · outside the top 100k
- 5★2025-03-13
Très bonne app, intuitive et support réactif
Padel Par4 · padel-par4.com · outside the top 100k
- 5★2025-03-13
Just started with the app. I was looking for a good translation app for my Shopify store since the free Translate & Adapt app has a limit for 2 languages. I needed a translation app which is affordable, good and fast customer service, minimum of 3-5 languages, easy to intall and work with, and most important, unlimited translated words. After looking into all kinds of apps, compatible with shopify. I started with Weglot. But although they were kind, the response time was slow, only between 9am-6pm, and only by email. Moreover, within a few hours I reached the wordlimit, forcing me to upgrade to a more than twice as expensive plan. Next in line was Transcy, and I am happy to go for this one. Easy to install. Let's you customize the switcher and most important, translated words are unlimited!! An automated cs gives very fast and extended information. But when you need help of an actual support agent, this is done by chat which works better and faster than email. Shawn helped me out very quickly and all is working great now. Thank you Shawn! So, hopefully Transcy will keep me happy over time :-)
DEVA LOVES · devaloves.com · outside the top 100k
- 5★2025-03-13
Great app and great support
AI Assistant Store · www.aiassistantstore.com · outside the top 100k
- 5★2025-03-11
Guter Kundensupport, Beste App für Übersetzungen.
CarFlare · carflare.de · outside the top 100k
- 5★2025-03-07
Eleanor is a great agent, she helped me do all the translations. Great thumbs up!
Charlotte's Choice Horse & Hound - Montalegria AG · cc-hh.ch · outside the top 100k
- 5★2025-03-06
Great help, great app. If you ask something team is helping you directly! Special thanks to Giselle! Provided outstanding customer support. Also was extremely helpful, patient, and quick to resolve my issue.
Evi Rose · unranked store
- 5★2025-03-05
Good support, managed to fix all the issues we had.
frischluft · www.frischluft-fensterbrett.com · outside the top 100k
- 5★2025-03-05
Translating the store is a real chore and Shopify does not support all required translations. That is why we decided to give Transcy a try. So far, it has worked really well although it is not always intuitive to operate. The support is really good though so that problem is mitigated by the professional assistance one can get.
Crinklz · www.crinklz.com · outside the top 100k
- 5★2025-03-04
Al momento tutto ok, personale qualificato e disponibile. Modifiche fatte velocemente e personalizzate.
Sudrise · sudrise.com · outside the top 100k
- 5★2025-03-03
people working in this application are very helpful and know their job! I recommend this application!
daliaphotoprops · unranked store
- 5★2025-03-03
我用了這款插件非常好用，功能非常强大，支持所有页面翻译，支持全球的语言，还可以直接设置全球的货币，很方便，可以自動翻譯，也可以手動編輯。
Zikko · unranked store
- 4★2025-02-27
Trancy is a very useful app and does provide a lot of functionality. It is helpful for our international business. Big shout out to Eleanor for being a great sport and resolving some issues we were having on the compatibility side recently. She diagnosed and solved the problem quickly.
My Destiny · mydestinyproducts.com · outside the top 100k
- 5★2025-02-24
Thank you very much, a wonderful app and great support, everything went very quickly and easily.
JOY NATURALS · joy-naturals.com · outside the top 100k
- 5★2025-02-20
Eleanor was very helpful and the app is working really well for us!
Cycleranch · www.cycleranch.com · outside the top 100k
- 5★2025-02-20
What great support! I had an issue with currency conversion and reached out to Trancy. They fixed it in less than 24 hours, even though the problem was related to the theme and not Trancy.
TrapSaver™ - Forebygging av Utstyrstap · nortrap.com · outside the top 100k
- 5★2025-02-20
Good Support
RAYAN Shop · rayanshop.com · outside the top 100k
- 5★2025-02-20
very useful app, their assistance is fast
ROGUEWORX LTD · www.rogueworx.com · outside the top 100k
- 5★2025-02-20
Serenna helped me a lot!
Octhopus · octhopus.com · outside the top 100k
- 5★2025-02-17
I found Transcy to be super helpful, especially when I reached out to their chat support, they were quick and really knew their stuff!
Freewell Gear · freewellgear.com · top 10k store
- 1★2025-02-17
I have been charged for it even though I didnt use it!!! It slows down my website hence uninstalled but looks like I am forced to pay, anyways.
All Inclusive Family Treasures · unranked store
- 5★2025-02-15
5 Star Support Team. James was amazing correcting the bugs i've found!
Zelthy Nutrition · zelthynutrition.com · outside the top 100k
- 5★2025-02-14
I’ve received support a few times, but the assistance Polaris provided while setting up Transcy on our website truly stood out. She guided us through the entire process step-by-step, explaining everything clearly and making sure we understood each part. Her professionalism, patience, and attention to detail were exceptional. It was a fantastic experience, and I truly appreciate her dedication and support!
The Exam Pros · theexampros.com · top 100k store
- 5★2025-02-13
Great app and great support!
Betonstunter · betonoptik.de · outside the top 100k
- 5★2025-02-11
Thank you Andrew for your help and support today. I really appreciate your patience and efforts to solve my problem. Your professionalism and responsiveness make all the difference! Great application, great job!
Pazlo · unranked store
- 5★2025-02-09
Great support, thank you Giselle. Helped me to solve a problem with the currency integration in another app
VITORI International · vitori-int.myshopify.com · outside the top 100k
- 5★2025-02-05
問題点を的確に解決してもらえ大変満足です。引き続き宜しくお願い致します。
Guapi Clothing · unranked store
- 5★2025-02-05
Apps has become more complex with time but great support from Eleanor today. Thank you
AudioSoundMusic · www.audiosoundmusic.com · outside the top 100k
- 5★2025-02-03
The app is great, saved me a lot of troubles, the support is awesome, today Andrew helped me a lot with everything i needed to fix.
Whaleden · shop.whaleden.com · outside the top 100k
- 5★2025-02-01
Transcy ha sido clave en la internacionalización de la tienda. Su sistema integrado con GPT es una mejora increíble para tener traducciones rápidas y ágiles de máxima calidad.
ABANUC · abanuc.com · top 100k store
- 5★2025-01-31
Giselle has been amazing! She perfectly understood where I needed assistance and was patient while fixing the issue. Everything has been solved thanks to her.
Flowerchild Soins du Corps · flowerchildskincare.ca · outside the top 100k
- 1★2025-01-27
No Hebrew language from all worldwide languages. Anti-Semitic app. Shopify should remove this app from their app store
לובן מור · www.lovenmour.co.il · outside the top 100k
- 5★2025-01-27
Great app and quick customer support
Labb24 · unranked store
- 5★2025-01-24
Amazing translation app! Using it daily for our e-commerce and it saves us tons of time. Support team is excellent - they respond quickly and always find solutions to any issues. Particularly impressed with how well it handles third party applications. Good job!
SwedishBalance · swedishbalance.se · outside the top 100k
- 5★2025-01-24
Support is great and quick! and app is easy to mange! I also like the currency function and that I can edit manually if I want.
Forest Spirit Shop · www.forestspiritshop.com · outside the top 100k
- 5★2025-01-22
A big thank you to Andy and the entire Transcy team! I encountered a very important issue that needed immediate attention, and this app, combined with their exceptional support, helped me resolve everything on the same day. Their quick response, professionalism, and dedication truly exceeded my expectations. I’m incredibly grateful for their assistance and would highly recommend their services to anyone in need.
Mark & Matt · unranked store
- 5★2025-01-21
Love how their support team responded so quickly and patiently. App is easy to use as well.
Halo and You · www.haloandyou.com · outside the top 100k
- 5★2025-01-19
Serenaa is Awesome. Transcy is not the easiest app to navigate when you have a large Shopify site in English and in German. But Serenaa was very patient and dedicated to fixing our issue. A bit slow because she had to reach out to her teammates to help fix our issue but she was able to get everything fixed and stayed with me the entire time on chat. Thank you Transcy and Serenaa for all your help and for getting our site fixed before we went live on Facebook in Germany!!!!!
Arwendayle · arwendayle.com · outside the top 100k
- 5★2025-01-17
great communication. problem sort it
Nanoteqa · nanoteqa.com · outside the top 100k
- 5★2025-01-17
Polaris helped me out with setting polish translation thanks a lot
India Bazaar Online Indian Grocery Store · indiabazaar.pl · outside the top 100k
- 5★2025-01-17
I had great service and it was very fast an efficient. Thank you
H Parfums · hparfums.com · top 100k store
- 5★2025-01-16
The team around Sally and Andy were able to help me with my question quickly and professionally. Thank you very much.
UPGRADEMYCAR · www.upgrademycar.shop · outside the top 100k
- 5★2025-01-16
I’ve been using this translation app, and it’s been fantastic! The app is really intuitive and easy to use, making translations quick and accurate. James was incredibly helpful in assisting me with some questions, and his support made the experience even better. I highly recommend both the app and the customer service!
Shoplifts · shoplifts.store · outside the top 100k
- 5★2025-01-15
SAV au top comme toujours
Coruss Shop · corusshop.com · outside the top 100k
- 5★2025-01-13
The app is very great and the customer service is awesome. Thank you to POLARIS for the avaibality and skills. She has fixed my issue within minutes. Thank you again :)
CATOPIA · unranked store