TP: True Profit Analytics · Store management
Every review we hold for TP: True Profit Analytics, quoted in full, with the store that wrote it.
Bigger stores rate TP: True Profit Analytics 0.21 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
400 reviews pulled · 26 carry a rating and no text · 328 long enough to quote · 2025-10-16 to 2026-08-21
Every review we hold, newest first
Atención muy rápido y super eficaz!
Nuretox · nuretox.com · outside the top 100k
Good an fast customer support!
PALMORA SOC. · palmorasociety.com · outside the top 100k
I had inquiries about my subscription. Clara helped me promptly and effectively
Ryaris · ryaris.com · outside the top 100k
Super application ad quick, prompt support by Vani. They really help till the last query you might have. Will definitely keep using it.
Buffalo Whey Protein | Middle East · buffalowheyprotein.me · outside the top 100k
Sin duda la mejor aplicación para saber con exactitud cuanto estas ganando realmente, que a veces, es de los mayores problemas que tenemos como pequeñas empresas. El servicio a cliente, Gabriel también es excelente!!
CAMALEÓN PERFUMES · camaleonperfumes.com · outside the top 100k
Vani was very helpful and gave me a perfect run down of how everything works and clarified a bunch of issues I was having. Great support who truly cares about their customers and product.
Ellis Ellis · shopellisellis.com · outside the top 100k
Durra was really helpful, thank you for support.
Averora · averora.com · outside the top 100k
Assistenza top e velocissima, gentili e competenti
Varriale Profumi® · varrialeprofumi.it · outside the top 100k
exceptionnel customer service and great app!!
KEEP FAITH · keepfaith.co · outside the top 100k
Vani - Thanks for the excellent support! Great support overall.
HMQ · the-hidayah.shop · outside the top 100k
Durra was a great help
APX · apexmotorsports.eu · outside the top 100k
very great service, fast and simple. thank you Grace!
Dyme Health · dymehealth.com · outside the top 100k
Great and fast customer support, specially with Grace
Jeanne Paris · jeanne-paris.fr · outside the top 100k
Quiero agradecer especialmente a **Vani** por la excelente atención y el apoyo que me brindó. Fue muy amable, paciente y resolvió todas mis dudas de forma rápida y profesional. Gracias a su ayuda pude configurar todo sin problemas. Sin duda, recomiendo TrueProfit por su excelente servicio al cliente. ¡Muchas gracias, Vani!
Lux Mari · www.luxmari.com · outside the top 100k
buenísimo servicio.
Valeria Castaño · valeriacastano.com · outside the top 100k
Van from support was very helpful
More Life · morelifedis.com · outside the top 100k
Durra give all give all the explanations needed! Very Satisfied!
Selene · weareselene.com · outside the top 100k
TrueProfit has been a game-changer for my store. It automatically tracks all my costs — COGS, shipping, transaction fees — so I can see my real net profit at a glance. No more guessing. Grace and the support team are super responsive and genuinely helpful. Highly recommend for any serious Shopify seller!
TiTan Male · trytitanmale.com · outside the top 100k
Vani ist ein Guter Supporter hat mir sehr weitergeholfen
Tonerfreunde24 · tonerfreunde24.de · outside the top 100k
Vani was fantastic to deal with and helped me out very quickly
Discreet Intimate Essentials · www.discreetie.co.nz · outside the top 100k
Great customer service by Grace. Would 100% recommend to anyone. Really respectful, really helpful, really kind.
tryDermavix · trydermavix.com · outside the top 100k
Amazing support. Shiro did a great job
D'AZUR · www.dazurblockers.com · outside the top 100k
Durra was very patient and helpful getting me through my issues and helping me to find out exactly where I was at with my business.
Shop Buzzed · shopbuzzed.com · outside the top 100k
Vani hat mir sehr geholfen, super unkomplizierte Einrichtung.
Ascend Labs · ascend-labs.store · outside the top 100k
tks Vani support me!! very happy
Verlion Mods · verlionmods.com · outside the top 100k
The support team is always responsive, and I really like this app — it's a genuine time saver! Thanks to Durra for the help.
LAYADERM · layaderm.com · outside the top 100k
Bad Experience. Installed twice, the first time they charged me after the trial period eventhought I unninstalled the app the first day of this period. And when I reinstalled the app my variants were all outdated and there was no way to refresh the sync without contacting support. If you need something to make your life easier, this is not it. Also, it doesn't track VAT collection which is useless for EU businesses.
VocaSpark · vocaspark.com · outside the top 100k
Customer support sehr hilfreich, Vani konnte mir bei meinen fragen schnell und konkret helfen.
Virest · virest.de · outside the top 100k
Thank you Vani for your help.
Calmyr™ · unranked store
App is good, thanks to grace!
xans.usa · xans.us · outside the top 100k
Der Support ist großartig. Van hat uns sofort innerhalb weniger Minuten über Google Meets weitergeholfen und eine tolle Lösung angeboten. Das Plugin nutzen wir sehr gerne!
OMGN Gaming · omgn-gaming.com · outside the top 100k
Solid app for tracking real net profit, and the support is even better. Vani was patient, clear, and answered all my questions quickly. Thanks Vani!
DrDent · dentex.store · outside the top 100k
Durra good support
Potent Nutra · potentnutra.store · outside the top 100k
Fantastic Help, sorted my problem very easily. Thank you Durra for all your help!
BLUSAFE SOLUTIONS LIMITED · www.blusafesolutions.com · outside the top 100k
durra very helpful
Arvon · tryarvon.com · outside the top 100k
very nice
AyDies · aydies.com · outside the top 100k
Support is very good, Vannie was helpful in helping me with requests and issues I had. Quick to respond and can hop on a call if needed
Luvura · www.luvura.com · outside the top 100k
They are very helpful
Gavanci · gavanci.com · outside the top 100k
Trân tuyệt vời
RebelRust · www.rebelrust.com · outside the top 100k
Harper fue muy amable y resolutiva, me dió muy buena atención y ayuda. La aplicación me ayuda increíblemente a ver cual es mi real margen de beneficio.
Clara Serra · clara-serra.com · outside the top 100k
NOS A AYUDADO MUCHO EN NIESTRO NEGOCIO
Sandra Milano · sandra-milano.com · outside the top 100k
Quick, efficient and excellent service from the team!
Vestfjordsauna.shop · shop.vestfjordsauna.no · outside the top 100k
***Update6.19.2026*** The devs have gone ahead and fixed the PayPal issue described below and are working through some of the other issues... I appreciate that they take their negative reviews seriously. At the same time, from a customer standpoint, I shouldn't have to be the Guinea pig for their system errors. It was only after I left a 1 star review that they started addressing all of the concerns and patching. Please do a better job of taking your users technical issues more seriously before they get upset and leave you a bad review. Ultimately, I only did that because I had wasted dozens of hours manually trying to reconcile everything. I am extremely disappointed, especially recently. There are several bugs on this app. For example, in the Orders Report, the transaction fees from any PayPal transactions is artificially inflated. They are applying a third-party transaction fee to every PP order, even if you have Shopify Payments enabled. From Shopify directly: "If Shopify Payments is enabled on your store then no third-party transaction fee applies". I pointed this out to their support and they admitted that its a known issue and said it may be fixed by June. They don't tell their users about these bugs, and you just have to figure it out for yourself when your numbers are all off. There is an even larger bug on the profit and loss report side. Any time you have a substitution order where a customer orders (SKU: A), and then post-purchase, but before fulfillment, they request a substitution for (SKU: B), the system records that as part of 'Returns and Refunds' expense, even though the dollar amount was never captured in the first place (since our payment settings are configured to capture payment after fulfillment). I have news for you True Profit, a lot of professional Shopify sellers configure their settings this way for this very reason. Many customers need to substitute products post-purchase for tons of reasons. These are just a couple of issues, there are more too. I thought the whole point of this app was to make it easy to track your financials. Now I am stuck downloading the data into spreadsheets and reconciling everything myself costing me hours of time. ***Update: The support team tells me to adjust my PayPal settings to be 1.49% + $0.49 transaction fee to compensate for their app artificially adding a 2% fee that does not exist. I did that and it did not change any previous orders, just forward looking I assume. They have you do these workarounds and they still don't work right. Also, there are times when you update COGS on the orders report and it does not translate to any changes on that month's profit and loss. The data is either lagging or not updating. And that is even after doing a manual refresh on the P&L. This app has way too many bugs. I think you will be better off with Zapier and Google sheets.
Loma Linda · lomalindafood.com · top 100k store
Thanks Vani was good help!
ByLorai · es.bylorai.com · outside the top 100k
Just downloaded and setting up. Grace was very helpful in answering my questions. Fast responses too. Seems to be a solid app so far. Lots of good info I'm learning.
Marigold Shadows · marigoldshadows.com · top 100k store
Grace was extremely helpful in getting this set up, support that actually supports!
Ladderstore · ladderstore.com · top 100k store
Durra è stata fantastica, ha risolto il mio problema in tempo reale. Un assistenza magnifica anche di domenica!
Million Italy · unranked store
Very good customer service, easy to use and great for tracking data.
Kanga Kargo · kangakargo.com · outside the top 100k
Really love this app. Vali helped me to set up everything. She's really really good. Love it!!!!! She helped me set up the COGS & everything step by step.
Nourii · unranked store
Muy eficaz el soporte de trueprofit atentos en todo momento, gracias a Vani que me resolvió, sin yo notificarle, ella resolvió a mi problema.
Vera Lucenti · veralucenti.com · outside the top 100k
SCAMMERS!!!! They keep charging after cancelling subscription ALERTT!!!! DO NOT GO IN BUSINESS WITH THEM!! They kept charging for months AFTER cancelling the subscription because I forgot to also uninstall the app from Shopify (which does nothing anymore after cancelling the subscription). They anyways kept charging money and refuse to refund as they "follow shopify guidelines" and "can't do anything about it" It's just a weak excuse to scam you out of your money, watch out!!!
Livit New York · unranked store
Kind, and helpful support. Thanks a lot to Durra, who has helped me solve my issues that i had, and help me figure things out.
mysera · mysera.de · outside the top 100k
Van was amazing, helped with the new store set up
Zanttorini Outlet · zanttorinioutlet.com · outside the top 100k
Great app, vani from customer support was a lot of help when it comes to sorting things out.
Klueni · klueni.com · outside the top 100k
Good app that gives you clear control of daily results little bit expensive to just show statistic though.
Grownatural.se · grownatural.se · outside the top 100k
True Profit is an absolute must-have for any serious Shopify store I've been using True Profit for several months now and honestly, I can't imagine running my store without it anymore. Before, I had to manually pull data from Shopify, Meta Ads, and multiple spreadsheets just to figure out whether I was actually making money. Now everything is in one place, updated in real time. The biggest game-changer for me is the real net profit view — the app factors in product costs, Shopify fees, ad spend, and refunds all at once. I know exactly how much I'm making on each order, not just what my revenue looks like. That's a huge shift in how you manage your business day to day. The integration with Meta and Google Ads works flawlessly — ad spend syncs automatically and I can instantly see ROAS and breakeven at the campaign level. No more manual calculations to figure out whether a campaign is actually profitable. I also love the per-product P&L breakdown — I now know which products are genuinely driving margin and which ones are just generating traffic. This alone helped me make smarter decisions around promotions and inventory planning. The app itself is intuitive, the dashboard is clean, and the support team is responsive and actually helpful. If you're serious about e-commerce and want to make decisions based on real data rather than just top-line revenue — True Profit pays for itself very quickly. Highly recommend!
SmartLensAI.pl · unranked store
Gabriel is the best support ever i got in an app ! Thank you Gabriel!
Corsene · corsene.de · outside the top 100k
Great customer service
PrecisionEdgeTools · precisionedgetools.shop · outside the top 100k
I've been using TrueProfit for a while now, and it has made tracking my store's profitability much easier. The dashboard is intuitive, and I appreciate how it automatically calculates key metrics like net profit, ad costs, shipping expenses, and other business expenses in one place. What stands out most is the responsive support team. Whenever I encountered an issue or had questions about my data, the team was quick to investigate and provide clear explanations. Their willingness to listen to feedback and continuously improve the app gives me confidence in using it for my business. Overall, TrueProfit is a valuable tool for eCommerce store owners who want better visibility into their financial performance and make data-driven decisions.
AlureSmile · aluresmile.com · outside the top 100k
Very good support! I got a call and solve all my problem!
Evermont · www.tryevermont.com · outside the top 100k
10/10
Tienda Online · www.condonesdemarca.es · outside the top 100k
This app is a must need to see how much you're actually making in profit and saves you a lot of time to always have to calculate it yourself. Durra over there on the support team is doing great at making sure we aren't running around like a chicken to make sure our profits are right
GowiLab · gowilab.com · outside the top 100k
Amazing app, clean dashboard and really nice support from Durra!
My Peptides Lab · unranked store
Durra was awesome. The fixed my issue of undertracking within minutes, couldnt have asked for a better support agent!
Little Madu · littlemadu.com · outside the top 100k
Excelente ayuda de Vani
Martina Valero · martinavalero.es · outside the top 100k
Responsive and light fast support from Grace
Cosyra · cosyra.fr · outside the top 100k
Muy buen servicio de app y el servicio que me ha dado Vicky. 10/10
Nalua Skincare · naluaskincare.co · outside the top 100k
The App is great and support is fast responding, specially thanks to VANI who helped me fix some bugs
Costenia · costenia.com · outside the top 100k
Grace help me a lot love this app
Dynamic Heat · www.dynamicheat.shop · outside the top 100k
Very good support from Vani - Solved my issue fast!
Diana & Co · getdiana.shop · outside the top 100k
Aplicación esencial para mi negocio, gran atención al cliente de igual forma, la recomiendo ampliamente si quieres realmente conocer tus números.
LEATHER SUPPLY · leather-supply.com · outside the top 100k
Grace was very helpful, quick replies, and very friendly.
Govyra · trygovyra.com · outside the top 100k
Grace is amazing. Made it very easy and simple. Overall great first experience so far.
ZENTRO · thezentro.shop · outside the top 100k
Best app for tracking your profit in ecommerce. Very individually adjustable and customizable. Good customer service. Highly recommended! Special thanks to Vani!
Kamerino · kamerino.de · outside the top 100k
Durra helped me out very well and everything works as it should now. Thank you Durra!
Elvya Shop · elvya.nl · outside the top 100k
Great app for tracking true profit and understanding real margins much more accurately than Shopify alone. It’s helped me make better business decisions and identify actual costs clearly. Support has also been excellent — Durra was very helpful, fast to respond, and went above and beyond assisting with custom COGS and bundle profit calculations. Highly recommend.
Infinity Charge · infinitycharge.com.au · outside the top 100k
Vani was incredibly helpful in resolving my issue with the setup. Thank you!
Anaïs Skin · unranked store
App indispensable si quieres tomar tu negocio enserio y conocer realmente tus números
GAMAN SHOES · gaman.com.mx · outside the top 100k
Top level customer from Grace (Phuong), she was able to solve my problem very quickly. Very satisfied
NuriBloom · nuribloom.com · outside the top 100k
all good. Had some issues and Vani from customer serviced solved everything out.
WearSwan · unranked store
Grace was very helpful and there customer service is very quick
Alterity · alterity.store · outside the top 100k
Graces help was great :) thank you for the prompt action and reply team!
Lumero · www.lumero.no · outside the top 100k
Grace was super helpful and was able to answer all of my questions!
Benchmark Pool Supply · benchmarkpoolsupply.com · top 100k store
Vani, tu ayuda ha sido excepcional, gracias!!
Modas De la Vega · unranked store
Grace helped me resolve the issue I was having quickly and professionally. The support was efficient, clear, and handled with care. I really appreciated the fast response and the smooth experience throughout.
Bennets Coastal Wear · unranked store
Great customer service. Fast and responsive support given.
Fixagen · fixagen.com · outside the top 100k
服务态度很好
tropire · tropire.com · outside the top 100k
Great support from Vani. I had a billing issue and he assisted me to solve it in a professional way. Would recommend.
Corevion · corevion.nl · outside the top 100k
Werkt super! is wel aan de dure kant, maar de klantenservice is uitstekend. Ben erg goed geholpen door Durra.
Parluxe · parluxe.nl · outside the top 100k
GOOD SERVICE AND TOP CUSTOMER SUPPORT [VANI VERY GOOD AGENT]
MCW · www.drinkmcw.com · outside the top 100k
amazing Van, thanks for your help.
Sevora · trysevora.com · outside the top 100k
Vicky was a great assistent. She was quick and direct with the answer on my quesiton. Great support.
Luvira · wearluvira.com · outside the top 100k
Easy to setup and use! Durra a support team legend!
Emvira · emvira.store · outside the top 100k
Grace did an amazing job and hopped on a google meet call to figure out the issue. i love the customer support they are very good
StepsIQ · stepsiq.com · outside the top 100k
The best i have seen in 2 years
Wearflag Store · unranked store
support is fast and easy! multi channel attribution model still yet to be polished
hugbel · hugbel.com · outside the top 100k
I had a problem with Pinterest integration and Durra help me a lot in a meet call to solve this problem, Quick response, great job.
🇲🇽 BELLOSCONTO · unranked store
Finally clarity on how profitable our 7 country, four currency 10k monthly customers in 6 different shipping zones with 8 different payment providers with different fee rates, business truly is :D No more manual spreadsheet handling, that alone is worth the price.
Lanbiotic GmbH · www.lanbiotic.com · outside the top 100k
Fast and great customer support form Vani!
Oxiva · oxiva.store · outside the top 100k
INCREIBLE APP Y ATENCION
ALMA · almacapsule.com · outside the top 100k
They quickly helped transfer the store to my account. Thank you, Vani.
Easen Care · easen.care · outside the top 100k
Really good app, only used it for 1-2 days but it seems very accurate and the customer support is amazing. They were very patient, walked me through everything and showed me how to implement things in order to get accurate COGs and shipping fees. It does seem a little bit confusing at first but it gets easy with time and customer support can guide and help you. Highly recommend. Vani was the customer service rep who helped me and he is top class. Informative and patient guy to say I made many stupid errors haha
ARMPLIFY · armplify.com · outside the top 100k
Eine sehr gute App um seinen ganzen Kosten Überblick zu haben. Auch der Superteam ist super superschnell und auch sehr sehr freundlich und das auch um die Uhrzeit. Der liebe Gabriel hat mir um 20:30 zurückgeschrieben und sofort geholfen. Besser geht's gar nicht. Vielen Dank. Ich kann nur jeden empfehlen
G&C GbR · cbdandchill.de · outside the top 100k
Durra's support was quick and helpful! Thank you!
Averra Melbourne · averra-melbourne.com · outside the top 100k
Could be faster, still solved all problems while being kind!
VolunaObsession · volunaobsession.com · outside the top 100k
excellent support and app, thanks Vani
Sac Cabine · sac-cabine.com · outside the top 100k
Vani was super helpful, thanks!
Purivon · purivon.com · outside the top 100k
This app does what i was looking for - pulls COGS from Shopify, Shipping cost PER ORDER from ShipBob, and then all your typical ad spend channels into one place to tell you what your unit economics on a per order basis - EXACTLY - are. Pick, Pack, Ship, COGS, SHopify transaction costs, etc. You cannot run your business without know this. Its the most important thing. Durra helped me with some setup issues and I am all good. If you are running a Shopify store and you think you know your numbers, you need to something like this to know exactly what's going on.
Floky US · floky.us · top 100k store
Vani was amazing. Helped me through everything and was very nice and helpful.
Luna Flux · unranked store
Durra has been very helpful and support is always quick to fix any issues.
Houselore · houselore.com · outside the top 100k
I have used this app for several years and it it just what I needed to track my costs in real time.
Obnoxious Golf · www.obnoxiousgolf.com · outside the top 100k
Great customer service. Still in the trial period but this app has a lot of potential.
Jasper Keys · jasperkeys.com · outside the top 100k
Durra is very great and helpful and quick to respond.
Cellaura Air · cellauraair.com · outside the top 100k
Very good support from Durra.
NORDISK HUD · nordiskhud.dk · outside the top 100k
Todo Okey, gracias Grace por la ayuda.
ELIA&ATELIER · eliaatelier.com · outside the top 100k
Seems like a very good app overall and great support, a bit pricey but needed to grow the business, Grace was very helpful
Nola Rituel · unranked store
Great Customer Service from Durra
Marée · thisismaree.com · outside the top 100k
buen trabajo de vani
Fomeva · unranked store
melhor atendimento, Grace
ASTON & REED · 0wmy7c-11.myshopify.com · outside the top 100k
excellent
Avera · avera.mx · top 100k store
when your AI not enough and need real smart support go for trueprofit support !
RestorAll · www.restorall.com · outside the top 100k
Grace se rifa, 10/10 todo
Epic Labs · epiclabs.mx · outside the top 100k
Vani,good service for the customers, no doubt. Professional and fast.
Aurelia Wear · unranked store
I always get intimidated by finance stuff, but this app has truly been a gamechanger. Durra from customer support helped me so much with everything I needed to set up my account and it was such a seamless experience. Thank you!!
chuu Nutrition · www.chuu.com.au · outside the top 100k
Good experience, helped by jumping on a call to quickly fix the issue
DoggySpout · doggyspout.com · outside the top 100k
very helpful
Livish · unranked store
la chica de soporte grace es increíble, muy amable y competente
Siena Valenti · unranked store
Vani was very helpful and quick. Thanks a lot!
Menorra · menorra.com · outside the top 100k
great customer support
Mini RC Toys · minirctoys.com · outside the top 100k
Great support from Vani, very usefull app.
Boring Litter · boringlitter.it · outside the top 100k
Wonderful
Vitalis · urnesvitalis.com · outside the top 100k
Amazing customer support
Livar · unranked store
Excelente atención al cliente, muy buen soporte. Me atendio Grace y fue muy amable y paciente en todo el proceso. Muy recomendado
Clara Moretti · unranked store
I highly recommended. great supporters and very quick responsed.
COBALHAUS · cobalhaus.com · outside the top 100k
We’ve had a really great experience with the customer support team — they’ve been incredibly helpful, responsive, and provide clear guidance. The app also seems quite accurate and provides all the essential data points needed to truly understand business performance and profitability. It makes analyzing numbers much simpler and more actionable. Overall, both the support and the product have been impressive and genuinely valuable.
WorldOfOorja · worldofoorja.com · outside the top 100k
Vicky was very helpful
Elivya · elivya-elivya.myshopify.com · outside the top 100k
Great app also great suppport chat . Durra help me to set up everything so fast via google meet
DEZLEN · dezlen.com · outside the top 100k
Grace was really helpful in helping me maximize the platform's use! Thank you, Grace!
Ordinarily Jas · ordinarilyjas.com · outside the top 100k
Durra was very good and helped me solve my problem!! :)
NutriPet · nutripetlabs.com · outside the top 100k
Van Nyugen is the best support, very helpful and loved the experience
GetEnergyze · getenergyze.com · outside the top 100k
amazing service fast resposne easy app to use and track profit orders
lily · lily-world.com · outside the top 100k
assistance très réactive vani m'a bien réglé mon problème en 5 minutes
BikerZen · mybikerzen.com · outside the top 100k
Durra helped us understand the app better! Thank you very much! Also the app is really healpful!
Beauty Line · beautyline.com.au · outside the top 100k
Vani was a huge help with fixing my revenue discrepancies also fixed my cogs for me without me even asking deserves a raise if you're asking me.
Auna® · shopauna.com · outside the top 100k
good
TableGlow · unranked store
Vani was very helpful in explaining how the platform works. True Profit is a great app and it will surely help boost my stores profitability.
Northline Apparel · northlineapparel.com · outside the top 100k
Very helpful customer service, Lana helped me thoroughly!
Ainara Castro · ainaracastro.com · outside the top 100k
I received excellent support from Vani. She helped me a lot — outstanding service.
Virella · virella.co · outside the top 100k
Gabrielle est excellent merci
ClaroSmile · unranked store
Vani helped me in connecting my stores in one trueprofit account thank you
Zavero · shopzavero.com · outside the top 100k
great support
Wearfolk · unranked store
I had an incredible experience with Vani, who provided lightning-fast, efficient, and highly professional assistance. Vani understood my needs immediately and resolved everything with zero friction. It’s rare to find this level of dedication and expertise in SaaS support. If you’re serious about your numbers and want an app that actually stands behind its product, look no further. Highly recommended, and if you need help, ask for Vani! 5/5 stars.
Drice תכשיטים · unranked store
very helpful thank you!!!!!!!
SHOPZENOVA. · unranked store
Ottimo servizio clienti, sempre pronto ad aiutare, ottima qualita prezzo dell'app
Ebmini® · ebmini.de · outside the top 100k
I have been using TrueProfit for over a year at this point and I have to admit that not having a profit calculator is biggest mistake a shop can do. You have to know where every dollar or euro goes to. TrueProfit goes very deep in to making sure you track every cent with complex tracking and I loved that Durra helped me setup all that up. 5/5 tool.
Carholics · carholics.fi · outside the top 100k
Le support client est toujours disponible pour nous aider. L'application est très utile pour suivre ces données au quotidien !
Vanelia-beaute · vanelia-beaute.com · outside the top 100k
Great app for keeping an eye on your main metrics. The support was also great when I ran into a bug -- shout out to grace!
GetUp Alarm · getupalarm.com · outside the top 100k
Très bon service rapide, l'IA ne me trouvais pas la solution et Gabriel est intervenu et m'a trouvé la solution en 30 secondes ! Merci
Daliya Home · unranked store
I am still in the free trial of this app to see if it will do what I need it to, but so far it is very close. If you use a common shipping software like shipstation or shipbob or shopify native you can sync your shipping costs in and get a very close to accurate view of true costs/profit. You can build in an order charge if you use a fulfillment center but you can't build in an item pick charge (you need to estimate the average picks per order). Other than that it syncs with my ad platforms & I can ad all other expenses to see close the true profit for each order. Customer service has been helpful as well. Thank you Durra for quickly answering my questions :)
Interior Delights · www.interiordelights.net · top 100k store
Sehr guter Support von Vani gewesen.
shinly · shinly.de · outside the top 100k
appreciate the great support from Trueprofit always. Correct tracking and easy set up.
Amariel · amariel.com · outside the top 100k
Super support de la part de l'équipe TrueProfit et en particulier Vani ! Mon problème a été résolu en quelques minutes avec un appel vidéo. 10/10 !
Blimano · blimano.com · outside the top 100k
Vani was a great support, truly appreciate her help <3
TwinklePaw · twinklepaw.shop · outside the top 100k
Great service, quick with forwarding me to their service team. Special thanks to Lana
Happyhaves ♥️ · www.happyhaves.com · outside the top 100k
excellent customer service from vani he helped a lot in setting my my intergrations
Poster Kings · posterkings.co.uk · outside the top 100k
Support has been wonderful - I just spoke with Grace who helped me to ensure all of my settings and intergrations were correct. She was lovely to chat with, and very helpful.
The Aussie Haven · www.theaussiehaven.com · outside the top 100k
Super Support, Durra war sehr hilfreich bei meinem Problemen. Top!
Hushly · byhushly.com · outside the top 100k
Durra was very helpful!!
PawfectPawz · pawfectpawz.com.au · outside the top 100k
Best service ever. Durra is the best help agent I've ever met.
Velar · sacroluz.store · outside the top 100k
Com a configuração correta é muito bom para fazer a contabilidade. Precisei de ajuda e a Grace do suporte foi muito solicita e prestativa
Genebras · unranked store
Great app after reviewing about 6 or 7 different. The best interface I saw in terms of convenience. Support is good to, solved my questions really fast
Titantrek · titantrekstore.com · outside the top 100k
"Amazing support from Vani! She was incredibly helpful in setting up my collaborator access and making sure my custom shipping data was accurate. Fast, professional, and very knowledgeable. TrueProfit is a must-have for any Shopify owner looking for real clarity on their net profit. Thank you, Vani!"
BlushFashionstore · blushfashionstore.nl · outside the top 100k
Muy buena y super atenta Grace ayudándome a resolver mis Dudas, es Un Sol Resplandeciente muy buena super buena atención.
Isa.shopping · unranked store
very helpful
LumoPeak · unranked store
Just setting up TrueProfit and had some questions regarding COGS and zone setup. Durra was responsive and helpful through the message box and on a Google call, and also took me through some of the other features which I had not setup yet. The only limitations I have found is there is no export/import for the COGS zones so these have to be manually updated and saved. I also have not been able to link our shipping providers directly so I have had to set this up using weight based rules.
Hiplok · hiplok.com · top 10k store
Vani
Tati Tatiana · unranked store
Really great customer support with Grace, thanks a lot!
Mary Yeager · maryyeager.com · outside the top 100k
Fantastic experience with the app and with the customer support, specially for Durra!!! Really great in help me and they clarified all my question plus help me step by step on all the process to fix my issues! Absolutely 5 star :)
Khleopatra · unranked store
Appli au top et sav au rdv. Merci
PulSed · unranked store
Gabriel was awesome! Stepped me through a couple of issues.
Avtec Surgical · www.bonegrafting.com · outside the top 100k
vani helped me solve my problem trueprofit is very useful in knowing your daily profits
Veliora · veliora.de · outside the top 100k
Excelente soporte por parte de Durra. Un placer
Julia Cabrera · julia-cabrera.com · outside the top 100k
Durra was top tier when it came to support, instant replies and great guidance
Zenrova · unranked store
Vani à été excellente extrêmement réactive et patiente.
Beebeo · beebeoeu.com · outside the top 100k
True Profit has been the best profit tracking app I’ve tried so far. What really sold me is the support. Durra responded to me immediately every time, and even offered to screenshare to make sure I had everything set up correctly. Trial’s been a really positive experience and I’ll most likely stick with this app vs the others I tried.
Becoming Her™ · unranked store
TrueProfit helped my a lot with calculation my profit.Its Seamless and super easy to setup one concern is the pricing but still really good customer support and features
Minimama · www.minimama.store · outside the top 100k
Good app. also great customer support. Vani has helped me a lot
Clear Beauty · unranked store
Phenomenal customer service
Strikeline · strikelinegolf.com · outside the top 100k
I would like to commend Durra for her support. She was extremely attentive, demonstrated great knowledge about True Profit, and answered all my questions clearly.
HIM Co. · unranked store
Atendimento 5 estrelas! A Durra foi sensacional, muito paciente e prestativa. O suporte fez toda a diferença. Parabéns!
HIM Co. · unranked store
TrueProfit has been a game-changer for tracking real profit in real time. It gives me a much clearer view of net profit by factoring in product costs, shipping, fees, and ad spend—far beyond the basic Shopify reports. The Marketing Attribution insights are also very useful for understanding where orders are coming from and making better budget decisions. Support has been excellent. Durra was fast, patient, and very clear in explaining how the tracking and attribution work, and helped me configure things the right way. Highly recommended if you want accurate margins and smarter decisions across your store(s).
PRISME NOIR · unranked store
Durra helped me to set it up
Kosen · www.kosenshoes.com · outside the top 100k
I just wanted to take a moment to sincerely thank you for your help and support. Your team has been very responsive, clear, and professional, and it really makes a difference when managing costs and profitability with confidence. I truly appreciate the level of detail and care Durra put into her explanations. I’ll be happy to leave a positive review highlighting the quality of your support and the value TrueProfit provides for e-commerce businesses. Thank you again for the great work—keep it up.
Esther Valora · unranked store
Clear app with all the features I expected. Also, fast and reliable support, got helped really well by Vani!
Corevion · corevion.nl · outside the top 100k
the best profit app, the asistance is very fast and grate
Menly · menlyshop.com · outside the top 100k
Great service
Nätboden · xn--ntboden-5wa.se · outside the top 100k
Le support est très réactif dès qu'on a la moindre question. Merci au support d'avoir résolu rapidement mes problèmes d'interface et de Cogs.
Santenor · unranked store
Excellent customer service. One of the most useful apps as it tells you exactly where you are loosing money and how to fix it
Frome · www.frome.co · outside the top 100k
Grace helped me with currency configuration! She solved it really fast, I use true profit for all the rest of my stores.
renew · therenew.in · outside the top 100k
Great support by Durra. Everything was very clear.
Belluna · www.belluna.nl · outside the top 100k
Very helpful
SKARPH · www.skarph.no · outside the top 100k
This app is amazing, super accurate and so much easier than trying to work out numbers by yourself. I had a small issue and reached out to customer support, within 5 minutes I had a reply (and a fix) from Customer service rep Grace. Would rate them even higher if I could!
Radiance Labs · radiancelabbeauty.com · outside the top 100k
Great support, Gabriel was straightforward with the processing of pausing the subscription while retaining data for returning later
VISTA · myvistahealth.com · outside the top 100k
Best customer support, Vani has help me find a solution. We went on a call and did the entire process together to make it work. Thanks so much Vani
OhMyHair · ohmyhair.co · outside the top 100k
They are a great team
KAION · kaion-7003.myshopify.com · outside the top 100k
bombe
mysolv · www.mysolv.de · outside the top 100k
Grace has been extremely helpful today in resolving my issue with COGS. Fast, responsive and communicative. Thank you!
Healthy Since · unranked store
durra helped me setup my cogs very easily
Auraleo · unranked store
The app is really great and easy to setup, the customer support is incredible they are always watching for errors you could have made settings up the shipping costs etc. That's how Vani from the customer support helped me fix my shipping rates were I made a big mistake! I 100% recommend using True Profit
Dawtox · dawtox.com · outside the top 100k
Great app! A must have if you are starting our or are in need of an app that can actually track your revenue and profits. I needed some quick help and Vani was super helpful and quickly help me with finding something I needed in the app.
Elvelin · www.elvelin.com · outside the top 100k
great app thanks to Vani for helping
Whotex Fabrics London · whotex.co.uk · outside the top 100k
Outstanding customer service experience.
ADAMUS · de.adamusgin.com · outside the top 100k
Atención al cliente de 10, Grace me ayudo mucho a resolver varías dudas muy rápido y la aplicación funciona muy bien
Sélion · seliontm.com · outside the top 100k
Very good app just installed and done all setup with support. Really appreciate they are very helpful
NextyNest™️ · unranked store
Vani gave me the best customer service. 10/10
Techit · unranked store
Perfect app for profit tracking when you already have attribution software. It's clean, simple to use, and easy to customize for max accuracy. I was having a small issue with configuration and Grace came in to safe the day quickly and easily. Highly recommended!
Chromia · buychromia.com · outside the top 100k
GRACE was great and very quick to respond.
ESPK Goods · unranked store
AVOID! There's better Profit Apps out there! We've been using this app for 3-years, and they've given us 1-week notice to either accept a 400% price increase from our legacy plan (which we got for being one of their first users) or be banned from the app. If you're considering this app, don't! There's better alternatives, and ones with better support who don't throw away their legacy users with zero thought.
The Brooklyn Singapore · thebrooklyn.sg · outside the top 100k
The new features in TrueProfit have been extremely helpful for our store. The transaction fee syncing with Stripe works much better now, and the overall reporting feels more accurate and reliable. What I appreciate the most is the support team they are fast, friendly, and genuinely committed to solving any issue. The DEV team followed up closely, explained everything clearly, and made sure everything was working properly on our side. Highly recommended. Excellent app and even better customer service.
Wellfood · wellfood.mx · outside the top 100k
Lana was clear and to the point. Thank you
QuietProtector · quietprotector.com · outside the top 100k
Gabriel hopped on a call and helped me out
Stridon® · www.usestridon.com · outside the top 100k
great customer service!
Little Beast · littlebeast.co · top 10k store
Grace was very helpful. Jumped on immediately to give me a hand and sorted out all my questions 1 by 1. Very clear communication and a great help overall. thank you Grace
Astoria Lane · unranked store
good
Paulina Jiménez · paulina-jimenez.com · outside the top 100k
love the app and the customer support. Gabriel was incredibly helpful in setting everything up properly, and I’m really happy with the overall experience.
SPACEVAC · unranked store
Merci à Grace d'avoir résolu aussi rapidement un petit bug application très facile à utiliser et performante.
Wouftoy – Harnais Anti-Traction pour Chien | Confort et Sécurité · unranked store
Operator Gabriel helped resolve the issue quickly, thanks to him!
Dentiphoto · dentiphoto.com · outside the top 100k
Thanks to the true profit team especially VANI
KROM · kromkendama.com · outside the top 100k
My help from Vani was very fast and accurate. really helpful
BUTSER · www.butser.nl · outside the top 100k
Vani was quick and responsive and fixed my issue instantly
MineOne · unranked store
Goede service van Vani
Ballonnenshop.nl · www.ballonnenshop.nl · outside the top 100k
vani is very helpful
Elyrias Co.™ · elyrias.com · outside the top 100k
Very good help from Grace!
Tiffanya Store · tiffanyastore.com · outside the top 100k
Vani was great and really helpful excellent customer service thanks once again
Trendz Direct · trendzdirect.co.uk · outside the top 100k
thanks vani for support
Dupamine Store · dupamine.com · outside the top 100k
No need for other apps. This one is pretty good and the customer support is awesome. It seemed a bit expensive at first, but I realized I wasn’t making as much profit as I thought. It’s valuable to find that out.
SHE SIDE · unranked store
Very good app for profit analytics! Great support, especially from Vani; they were really helpful!
AXIRA · unranked store
Excellent app and super good customer support with Durra!!!!
PRFCT Hydration · prfct.com · outside the top 100k
10/10 the quickest and best support i know
Amure · myamure.de · outside the top 100k
Excellent experience with Vani, who helped me set up my account, particularly with regard to shipping and freight costs by country. Screen sharing and clear instructions helped me understand everything and set up my account correctly. Thank you for your support.
CARYLO · carylo.es · outside the top 100k
Lewis was very helpful, love this app
Store Launch · unranked store
horrible, i specifically asked their support how to make sure im not charged again for the subscription and they told me to uninstall the app which i did. this month i was changed AGAIN and it wasnt even installed. i messaged their support 3 times and haven't gotten a reply in the last 2 weeks....
BrickHelmets · brickhelmets.com · outside the top 100k
Excellent help, always fast, friendly and willing to join a call to make sure you get speedy help! Vân was amazing :)
Avelune · tryavelune.shop · outside the top 100k
good service by vani
Mlyro · unranked store
Durra was really helpful to me in getting me this app setup. Thank you.
Try Healora · unranked store
Vani me ha dado un soporte excepcional, ayudándome en todos los detalles para configurarlo y sacar el máximo provecho a esta aplicación, Trueprofit. Muy contento con el trato!
Zentitanium · zentitanium.com · outside the top 100k
Vani helped me understand the features and explained everything very clearly
Futura People Inc · unranked store
Thank you so much, great job from Grace
coldral · coldral.com · outside the top 100k
best profit tracker available
Alora · aloramx.com · outside the top 100k
Had a great experience with customer support helping me set up a complex custom metric which was finding out the Average COG's profit margin on my Average Order Value
VENTEK · ventekco.com · outside the top 100k
Durra is the best support person, she helped me with a very big probm when i was not able to login my account of trueprofit and it was very smooth , tureprofit is a very good app to track everything for your store
Elitepad · www.elitepadco.com · outside the top 100k
Grace was the best! she fixed everything without me lifting a finger! Give her a raise, she deserves it. If you are the manager of her and you are reading this and you have not given her a pay increase then you have done a disservice to her. I offer her more than what you are paying her now and she can work for me making more money, or you can pay her the amount she deserves
Soriva · sorivashop.com · outside the top 100k
durra helped he understand everything about the dashboard and how to use true profit in the most accurate way
Velenturo · velenturo.com · outside the top 100k
trotz später uhrzeit, und vorerst der hilfe mit der KI habe ich im anschluss persönliche unterstützung bekommen die sehr kompetent und hilfreich war. die app an sich ist super leicht zu bedienen und benutzerfreundlich und es wird alles wichtige beachtet! nur zu empfehlen!
Lunavo · mylunavo.com · outside the top 100k
Vani provided outstanding support and was incredibly helpful with my issue. She explained everything clearly, took the time to make sure I understood the solution, and followed up to ensure everything was set correctly. A great experience with TrueProfit support — thank you, Vani!
Jewelry Seven · unranked store
I was honestly about to cancel my plan and delete the app, but Grace helped me fix everything. It’s really rare to find support this kind, fast, and patient. She’s the best!
Lablii · unranked store
Great app - its an essential! Vani from the team support was verry helpful!
Athletaic · unranked store
excellente aide en ligne, précise et complète via le tchat. Les fonctionnalités sont suffisantes. Je recommande vivement.
La Sélection du Pro · la-selection-du-pro.fr · outside the top 100k
beautiful app , it gives a live results and support specially Grace she is the best !
ZEO US · unranked store
El chico de soporte Grace es ejemplar, 10 de 10
DABR Studio · unranked store
Vani was very efficient and helpful in addressing my concern. I got my COGS re-checked promtly! The only wish I have the app to be cheaper when it comes to $200/month
Koala Gear · koalagearau.com · outside the top 100k
Vani was very helpful and showed me everything I need to know to work out my costs properly.
VitaliQ · shopvitaliq.com · outside the top 100k
I personally think the app is overpriced for what it offers. The integration with Shopify is great but if you have a decent amount of expenses outside of Shopify you have to enter all of those manually. There is no integration with Quick Books or a way to bulk import expenses. That said they do have great customer service and are very responsive and helpful. Vani and Gabriel specifically have been great.
JAMIE ANNE · jamieanne.co · outside the top 100k
Great app. Highly recommend. Excellent customer support!
Burleigh & Co. · burleighandco.com.au · outside the top 100k
I was a bit confused on how to setup my bundles cost of goods as it was a bit tricky navigating the app but Durra was very helpful in doing this for me, durra invited me to a google meeting and took me step by step on how to input all my cost of goods accurately and correctly and it was a lot simpler than i thought thanks to her help, durra was very nice and kind and very helping, great customer service.
Lumi Beam · trylumibeam.com · outside the top 100k
grace helped me out and she was perfect and patient with me helped me and walked me through everything thank you
COREX · trycorex.shop · outside the top 100k
10/10 experience, app works great and customer support is excellent.
Lorene · shoplorene.com · outside the top 100k
Amazing app, loads of useful analytic features, Vani from the customer support team is spot on and super helpful
Sis What's The Tee · siswhatsthetee.com · outside the top 100k
Great team here. Vani was very helpful in resolving my problem. Looking forward to working with these guys for a long time.
Whisko · whisko.co · outside the top 100k
Grace was a very solid customer support leader that helped me with all my enquiries cheers to her!
Seloura · seloura.com · outside the top 100k
Amazing app and support and thanks to "Durra" for the help !
DevilFashion Official · devilfashion-official.com · top 100k store
amazing, helped me perfectly. Vani is great
Noblee Pet · nobleepet.com · outside the top 100k
really nice experience with Vani getting an error solved on my page!
Zenzyra · unranked store
Super important and helpful application if you're trying to properly track your profit and loss. Also amazing customer support! Grace was able to help me promptly with my issues and get it fixed instantly.
Kodami · unranked store
Grace is Amazing, the Customer Service is on point and the interface is nice and clean and simple to read, would recommend!
TryLuvori · tryluvori.com · outside the top 100k
Excellent app! TrueProfit is a must-have for any Shopify store that wants to accurately track real profits. The customer support is outstanding — Van Nguyen Thi Thanh was incredibly fast and helpful. She assisted me right away through a Google Meet call, with clear and efficient explanations. I highly recommend this app to all Shopify store owners who want better control over their costs and profits. Thanks to the entire TrueProfit team!
madamsoin · unranked store
Support team is super helpful! Spoke with Vani and helped me out with no issues whatsoever. Highly recommend!
Volenci · volenci.com · outside the top 100k
the customer support was really good, particularly Grace. She helped me make sure i had the right cogs set up for the right zones. if i didn't receive her help i don't think i would have been tracking correctly. Thank you so much Grace!
Novera · shopnovera.com · outside the top 100k
Great support and understanding. Shiro really helped me!
Accusly · accusly.com · outside the top 100k
We’ve had a very positive experience so far, although we’re still getting familiar with the tool. From what we’ve tested, it performs exceptionally well in every aspect. There are still a few areas that could be refined, but the team is incredibly responsive and rolls out improvements and updates at an impressive pace. The product keeps getting better over time. Additionally, the support team is excellent—they are attentive and open to suggestions for enhancements. Con fecha 13 de diciembre hemos tenido una duda que nos ha sido resulta muy bien por Vani .
Itziar y Mariángeles Estética · unranked store
Vani provided us with excellent technical support and resolved our issue very quickly.
Cushion Lab · thecushionlab.com · top 10k store
Very good app for great price! I am very satisfied, onboarding, help and application was top level. I would recommend.
Ergorest SLO · ergorest.si · outside the top 100k
Great support from Grace! She was awesome : )
SoleBrace® | Built for the Grind · unranked store
Your business should use this app to avoid unnecessary hidden costs. The support was excellent, thanks Uyen.
COWGAD · cowgad.com · outside the top 100k
Amazing service. Professional. Kind & expert. Vani Nguyen
Auto Drink Tap · unranked store
Love this app! It’s so intuitive and the interface is layed out so well. It saves a lot of time. And support is very responsive. I highly recommend!
Ramblin Road · ramblinroad.shop · outside the top 100k
Good app, Vani from customer service was very helpful. You should give him a raise.
CircuStep · www.trycircustep.com · outside the top 100k
good app, y la atencion es muuy especial, amable y resuelven todas las dudas
Mi tienda · unranked store
Very precise with answers, attentive, great support. I need to input necessary data, and aTrue has the necessary tools. Durra.
Himco · unranked store
Vani has been done really helpful to set up all the cost accurately by guiding me through in the google meeting and also i love app that makes so much easy to track everything - thanks
nasotive · nasotive.com · outside the top 100k
Very precise with answers, attentive, great support. I need to input necessary data, and aTrue has the necessary tools. Durra.
HIM Co. · unranked store
L'application est super intuitive, et le support est au top! J'ai eu contact avec Gabriel, qui m'a aidé et qui a compris toutes mes questions à la perfection. Merci!! :)
Celyana France · unranked store
Durra Was Amazing
Ollypets · unranked store
Very good tool, excellent support
Glam Hour Online · glamhourtz.com · outside the top 100k
great support from Durra, been really helpful and managed to solve the problem we had
Noddak · unranked store
Gracias a trueprofit puedo ver mis métricas diarias, semanales... y llevar un control fácil y eficiente sobre mi negocio. Además en soporte al cliente Durra me resolvió mis problemas de una manera muy rápida y eficiente mostrando un gran compromiso.
Nyvana · nyvana-shop.com · outside the top 100k
Durra is very helpful. Such a great app, would not be able to scale our business clearly without true profits functionality
Dear Nikola · dearnikola.com · outside the top 100k
Good help, customer service, and very friendly Thank you Grace
Truvana · truvana.ca · outside the top 100k
Great app, makes calculating profit so easy. Reasonably priced and they are also pro-active with helping you get set up. Vani from customer support was amazing. Spotted missing parts of my report immediately and then walked me through how to set it up, all without me needing to ask for help. Thank you, highly recommended! Update: Needed some help with updating my COGS to reflect what's in Shopify and Grace was super helpful in helping me resolve it. Thank you Grace, 5 stars!
Oono · www.oonogear.com · outside the top 100k
This app is amazing, synced everything I needed, built right into the shopify store, and when I was having trouble set it up, Lewis was there to lead me every step of the way. 10/10 would recommend this app
Miraki · themiraki.com · outside the top 100k
Lewis, excelente atendimento
OrtoSole · unranked store
Vani is the best support guy, he helped me a lot.
Lyséa · lysea.store · outside the top 100k
This app is wonderful and the customer support Vani is very attentive and efficient. I definitely recommend it.
Rejuderme · rejuderme.com.br · outside the top 100k
very practical and good support!
VitaNox · unranked store
The support was amazing, thank you Vani for taking the time to have me in meeting and solve my issues.
Veluna Mexico · www.veluna-mexico.com · outside the top 100k
Really good app and i especially like the fact you can segment product cost per quantity. Had a slight issue with 1 thing and Grace was very quick to help. Very pleased i got this app.
Soothed You · soothedyou.co · outside the top 100k
TrueProfit hat unserem Unternehmen wirklich geholfen – vor allem durch die genaue Gewinnverfolgung, die klare Aufschlüsselung der Ausgaben und die übersichtlichen Analysen, die unsere Entscheidungen deutlich einfacher machen. Der Kundenservice ist hervorragend. Besonders Durra hat uns mit schneller, freundlicher und sehr kompetenter Unterstützung überzeugt. Wir empfehlen TrueProfit absolut weiter!
NEO CALM · neocalm.store · outside the top 100k
Brilliant app and extraordinary support from Gabriel! Helped us with custom calculations which helped us so much. This is handsdown the best profit calculation app.
Aussie Glow · www.aussie-glow.com · outside the top 100k
good
HPV Care · unranked store
good
HPV Clear® · unranked store
Great profit tracking app. Thanks to Vani for the support.
TRYRENOVA · tryrenova.store · outside the top 100k
good boy
Aurelia Venturi · unranked store
Fast customer support by Durra
AuriLabs · unranked store
I had an amazing experience with Durra from True Profit. She went above and beyond to help me understand my numbers and set everything up correctly. She explained things clearly, fixed what needed to be fixed, and made sure I fully understood how to use the tools for my business. Super patient, super knowledgeable, and genuinely helpful.
Zavora · www.zavco.ae · outside the top 100k
Perfect
HIM Co. · unranked store
One of the best apps to calculate per product and great support. Recently left TW to TP.
StilZeitMode · unranked store
Great descriptive support
Seventh Boutique · unranked store
Customer service is top tier
Moodi · www.moodiblends.com · outside the top 100k
We received exceptionally fast and efficient support. Durra account manager was extremely helpful, and we were genuinely impressed by both the speed and the quality of the responses.
Aerotrunk Store · www.aerotrunk.com · outside the top 100k
Durra was extremely helpful with very quick responses - solved my issues extremely quickly!
venaroco · shopvenaroco.com · outside the top 100k
Grace was awesome, great customer service!
cevosy · cevosy.com · outside the top 100k
Lewis did an amazing job guiding me through the set up process and answered all of my questions. He made it seamless and showed all the amazing features that are included with the software. I wish I could give more than 5 stars!!
OmniMax Labs · omnimaxlabs.com · outside the top 100k
Big shoutout to Durra — solved my problem in minutes. Super friendly and actually knows what they’re doing. Thank you!”
vyraws · unranked store
muy buen atendimiento al cliente
Lidia Lombardi · unranked store
Thank you Durra. Great app and excellent support, their team is very responsive which is definitely a bonus. The tooling helps a ton with tracking P&L. Primarily because it pulls in all the ad spend accross all (most) ad channels and they have integrations with all major shipping platforms. Although it's overpriced IMO and there are still some limitations, nonetheless overall a good app and I'm happy with it. 4.5 stars.
Seido Knives · seidoknives.com · top 10k store
polecam
Verneta.pl · verneta.pl · outside the top 100k
The customer service responded very promptly and patiently. Special praise goes to Grace; she truly understood my needs and resolved my issue immediately.
Dr. RestRight · drrestright.com · outside the top 100k
TrueProfit has genuinely transformed the way I run my business. The app finally gives me accurate, real-time profit tracking without the guesswork. Being able to see detailed expense breakdowns — ad spend, COGS, shipping, fees, refunds — all in one clean dashboard has helped me make faster and much more confident decisions. The clarity in their analytics alone has paid for the subscription many times over. I also want to mention the support team, especially Durra, who has been incredibly helpful. Every question I had was answered quickly and clearly, and the level of service made the whole setup process smooth. If you care about understanding your true profitability and scaling based on real numbers, TrueProfit is a must-have. Highly recommended.
SmartPulse Store · unranked store
Awesome app and support
PunkRave · punkrave.ch · outside the top 100k
Very Helpful and Highly recommend to any store owner! Customer support answers instantly.
Alvora · alvora.shop · outside the top 100k
super SAV
Julie Cosmetique · juliecosmetique.fr · outside the top 100k
Grace was awesome! She helps me navigatie great Customer Service! Thank you! Great App it took me 10 mint to understand my buisness
Everyday Cocktail · www.everydaycocktail.com · outside the top 100k
I was having trouble with the costs, and their customer support was amazing in helping me out. I spoke to Durra over a Google Meet, and she helped me resolve the issues completely. Best support I've had on a Shopify app.
Tolkoni · unranked store
Jeg skulle egentlig bare gi opp siden jeg syntes det bare altfor komplisert, men jeg fikk veldig god hjelp. Veldig god kundeservice 10/10
Tryggnær.no · unranked store
10/10 support. They respond instantly, and Vani helped out and was striaghtforward with her responses and solved my issues in no time. Best support I've seen in a shopify app and great app overall.
Dulave · www.dulave.com · outside the top 100k
Fast, proffesional customer support
Tapzify.com · unranked store
Great experience! Durra was super helpful and friendly!
Nomad · nomad-jewelry.fr · outside the top 100k
Great support from Vēn! 10/10
BLOOM LONDON · unranked store
So far so good! Really good clean app with nice visuals. Customer service has been quick and responsive, Durra & Vani have been great and assisted me with what I need asap!
Slick Street · shopslickstreet.com · outside the top 100k
I recommend this app for keeping track of your expenses perfectly. Very responsive customer service :)
SandSet · unranked store
Gabriel was a great help with my support questions. The app is still a bit expensive and I wasn't happy with the surcharges but that was my fault because I didn't upgrade my plan to keep up with the number of orders I was getting. Overall it's a good app and support was great.
Marine Corps Gift Shop · marinecorpsgiftshop.com · top 100k store
Vân was very helpful, and fast!
Nuvara · nuvara.it · outside the top 100k
Lewis van TrueProfit heeft mij super goed geholpen! Zijn uitleg was duidelijk, hij reageerde snel en dacht echt mee. Heel fijn om mee te spreken — alles werd duidelijk uitgelegd en snel opgelost. Echt topservice!
Talaine · rrsgdz-66.myshopify.com · outside the top 100k
Works amazingly! The DEV team, Harper and Vani were amazing at getting my syncing issues resolved. Love this app.
Self-Care Shirts · selfcareshirts.com · outside the top 100k
Very nice and good experience using TrueProfit. Any problems, they will help you 24/7. Best platform for tracking my spend and profit. Durra was so helpfull and quick finding solution for my problems.
Fadeless.dk · fadeless.dk · outside the top 100k
Very simple and easy UI to use and amazing customer support! Grace helped me with a small problem I had super fast and efficient.
North & Co · unranked store
Amazing customer service and worth the price
Zenther · zenther.co · outside the top 100k
Durra was very kind and helped me out super fast explaining everything with a lot of detail, making all easy. very nice app to use 10/10
Bozhirings · bozhirings.com · outside the top 100k
Great customer support from Durra. App has been amazing to track everything accurately. Highly recommend.
Venoras · unranked store
Very helpful with a work around for a bulk edit
Birdie Mafia · www.birdiemafia.com.au · outside the top 100k
Grace is very helpful, you should give her a pay rise >.<
Reviva · www.reviva.de · outside the top 100k
Easy to use app. You configure everything at the beginning in a user friendly way, and you're good to go. Much helpful support team!
CIEL · ciel-fashion.com · outside the top 100k
Great app and so is the live customer support... Vani is the best!!!
Terrible At Golf · terribleatgolf.com · outside the top 100k
Awsome Application excatly what i was looking for. i can now track all profit from my store. I add a question to the support and Lewis help me with my questions in jusy 2 minutes. Well done team !
MyJoliWall · myjoliewall.com · outside the top 100k
Vani is a W.
TYDOTT · tydott.com · outside the top 100k
great experience and support from VAN, love true profits...way more than triple whale! much recommended
Timeless Jump™ · timelessjump.com · outside the top 100k
So satisfied with the support from Durra. Got a reply within 5 mins and solved my issue. Thanks!
Nublia · nublia-sleep.com · outside the top 100k
Gives great feedback to manage ad spend, support has always been great helping me out especially Grace
iBuilt Premium Accessories · ibuiltkits.com · outside the top 100k
Works perfect, and Lana helped me insanely fast super friendly and super efficient. Highly recommended! Using it for my store akusticpanel.com.
Akustic Panel · akusticpanel.com · outside the top 100k
the best app for tracking everything for your ecom business, and the support is super fast (Gabriel ;) ), all the best for this app, a lot better and cheaper than triple whale (for now)!
Sorviq · sorviq.com · outside the top 100k
Great app. Very fast and helpfull customer service, especially Gabriel.
Titan Maps · titan-maps.com · outside the top 100k
Love this app, also the communication with Vani was top notch. Appreciatred the help
Aluvéa · www.aluvea.de · outside the top 100k
guter Support.
Frostwind · unranked store
I've been using True Profit Analytics for a while, and I have to say it’s an amazing tool! It gives me a clear and accurate picture of my real profits, ad spend, and overall performance. The platform is super intuitive and saves me so much time managing my store finances. But what truly stands out is their customer support especially Vani! She was incredibly helpful, patient, and knowledgeable. Every time I had a question, she went above and beyond to make sure I got the help I needed. Highly recommend True Profit Analytics to any eCommerce business owner who wants to understand their
Dr Melaxin · getmelax.com · outside the top 100k
Nice app to use to calculate your p&l, Grace is a great support too
Vitelia · tryvitelia.com · outside the top 100k
The Ai chat was helpful but Grace entered the chat and helped me with exactly what i needed. She saved me so much time, trying to figure out how to set up properly and guided me through the process seamlessly. Amazing Job!!!
KiddoCom · kiddocom.store · outside the top 100k
Vani was really professional and helped me out with the problems I was facing!
Qexell ltd · qexell.com · outside the top 100k
Excellent service and customer support!
Chloe & Zoe · unranked store
Thank you Durra!
theretrosnap · theretrosnap.com · top 100k store
Shiro was honestly amazing — super patient and explained everything step by step until my shipping setup finally worked perfectly. I’ve tried a lot of similar apps before but this one is by far the easiest and most accurate when it comes to calculating real product costs and profits. The support team really knows what they’re doing and actually takes time to help you fix things properly. Definitely one of the best apps I’ve used so far
Aura Glow · www.aura-glow.co.uk · outside the top 100k
Really great job
SquishMania · unranked store
Received helpful advice from Durra on tax set-up within TP. The app is proving very helpful to my business.
Niblick Manor · niblickmanor.com · outside the top 100k
Great App. Good customer support. Vani was a lot of help with my support request.
Military Overstock · www.militaryoverstock.com · outside the top 100k
Gabriel was very helpful, he same up with solutions and workarounds to accomplish things the app doesn't natively offer.
BrewCraft · shop.nl-corp.com · outside the top 100k