UserLoop Post Purchase Surveys
Turn customer feedback into growth with AI-powered surveys
#54 of 1,352 in Store management · Surveys
- Rating
- 5.0 from 20 reviews
- Rating from stores in the top 100k
- 5.0
- On Shopify since
- 2021
- Pricing
- Free plan available
What merchants say
Read all 33 with sourcesEvery review carries the store that wrote it and how big that store is.
- 5★2026-04-20
Awesome app for a great price. We were evaluating Fairing but balked at the price and frankly Userloop is doing basically everything we would want from a post-purchase survey. We have plugged it into Claude through the easy-to-use MCP connector and have easily automated weekly reports using the Userloop data (they also send their own helpful email summary each week, but we had some specific nuances that we wanted to reflect in a custom report). There was an issue with how the NPS data was pulling into the MCP and the Userloop team replied AND fixed the issue within a few business hours. Incredible!
The Foggy Dog · top 100k store
- 5★2026-01-26
We’ve really enjoyed using Userloop for our monthly customer surveys. We’ve been on the platform for a while now, and it’s clear the team is consistently improving the product. Their customer support has been stellar — responsive, helpful, and genuinely receptive to feedback and feature suggestions. The only enhancement I’d love to see is an easier way to export insights and analytics in a more flexible format for deeper reporting and analysis. Aside from that, it’s a strong, reliable tool that’s become an important part of our feedback process and one I’d absolutely recommend.
Love Me Gluten Free · outside the top 100k
- 5★2025-01-29
I was looking for a feedback app that could be used on my order status/thank you pages using Shopify's new checkout extensibility. This app fit perfectly. Not only is the app seamless, but the support you get is amazing. I've reached out a few times, and get a reply back instantly. I'm excited to see what insights I'll gather through this app!
Slice Engineering · top 100k store
- 5★2025-01-08
The app is easy to use and the team answers questions very fast! I am so happy we found Userloop!
Gifting Brands · outside the top 100k
- 5★2024-08-19
Userloop has been a very nice addition to my store. I use it to set up post-purchase surveys and abandoned cart surveys, and it’s really transformed how I gather feedback. It helps me understand how customers find my store, and I get valuable insights right after they check out; whether it’s about any hesitations they had or just general feedback. Before, I was mostly guessing, but not I get real, actionable information directly from my customers. The abandoned cart feature has been a big help too. I’ve gained a lot of insight into why customers leave their carts, which is going to help me reduce those in the future. Plus, the owner, James, is incredibly responsive and genuinely committed to making a great app. He’s open to feedback and is working on some exciting new features, including a few of my suggestions. All in all, Userloop is a must-have for anyone looking to improve their store and get to know their customers better. Highly recommend. I checked quite a few other survey apps and am glad I went with UserLoop.
Badaci · outside the top 100k
- 5★2024-05-01
We've been using this app on multiple stores for over a year now and can attest that the app has a very user-friendly UX, lots of useful functionalities and great customer support!
Pro Breeze UK · top 10k store
- 5★2024-04-11
James was responsible for setting up our AI Custom Query. It's helping us get more granular with our customer's answers. Thank you James!
Kraft Music · top 100k store
- 5★2023-11-08
If you're looking for actionable, data-driven insights to enhance customer satisfaction and boost profitability, User Loop is an exceptional tool for obtaining these valuable insights. The User Loop team is dedicated to creating an outstanding product and has been attentive to our feedback, continually enhancing their offering. I highly recommend this tool.
Aventon Bikes · top 10k store
- 5★2023-10-18
App works great for running a post-purchase survey. Easy to setup and great AI features built in. Customer support is very quick to respond and always so helpful. By far the best support for any app/software that we use.
Weaver Leather Supply · top 100k store
Link to this reviewVerify at sourcewww.weaverleathersupply.com
- 5★2023-09-28
Killer App! Every year it just gets better and better. Our fav feature is that it tags the user & all of the products they bought along with giving unique discount codes at the end of surveys. Also... better yet. SUPER responsive team. We've even had the pleasure of talking to the owner numerous times; Great Guy! He's always looking for feedback. Truly smart & motivated guy.
MyDermaDream · top 100k store
Read all 33 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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