Zendesk · Store management
Every review we hold for Zendesk, quoted in full, with the store that wrote it.
Bigger stores rate Zendesk 0.49 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
166 reviews pulled · 164 long enough to quote · 2013-04-12 to 2024-12-02
Every review we hold, newest first
Zendesk claims to offer the 'world's best' ticket management system, but it undeniably has the world's worst customer service, the slowest response times, and never solves any issues. It's really terrible! Zendeskは「世界最高の」チケット管理システムを提供していると主張していますが、それには間違いなく世界最悪のカスタマーサービス、最も遅い返信速度、そして問題を解決することは決してありません。本当にひどいです！ Zendesk afirma ofrecer el 'mejor' sistema de gestión de tickets del mundo, pero indudablemente tiene el peor servicio al cliente del mundo, los tiempos de respuesta más lentos y nunca resuelve los problemas. ¡Es realmente terrible! Zendesk behauptet, das 'beste' Ticket-Management-System der Welt anzubieten, aber es hat unbestreitbar den schlechtesten Kundenservice der Welt, die langsamsten Antwortzeiten und löst niemals Probleme. Es ist wirklich schrecklich! Zendesk prétend offrir le 'meilleur' système de gestion des tickets au monde, mais il a indéniablement le pire service client du monde, les temps de réponse les plus lents, et ne résout jamais les problèmes. C'est vraiment terrible !
SmartWave Shades · www.smartwaveshades.com · outside the top 100k
Do NOT use zendesk for website chat, sms and phone. The software interface is not user friendly and looks like it was designed 10 years ago and never updated. We spent multiple hours trying to get it setup as there was very little help/tutorials available. Voip calls have significant lag when answering the call and overall call quality is very low. You cannot send an sms to customers in any simple way. There is no mobile app for answering calls so EVERY phone call must be answered at your desktop. When I requested cancelling today they screenshot the contract saying I have to give them 30 days so will bill me for another month. Ironically their website support is slow to respond. We have changed over to Coax app. So much better for about the same cost.
Aussie Gardener · aussiegardener.com.au · top 100k store
Tínhamos as informações disponibilizadas do contexto do pedido do cliente sem custo algum, que desapareceram a partir de uma atualização e quando solicitamos novamente ele é cobrado pelo Shopfy. É um absurdo isso. A zendesk deveria continuar a nos disponibilizar as informações básicas do pedido do cliente.
Escudero & Co (BR) · escuderoonline.com.br · outside the top 100k
I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!
Verified Shungite · verifiedshungite.com · outside the top 100k
Very unintuitive app there are a lot of things and is easy to get lost, I adquired Support Team plan thinking I will have a Live Chat as well but then I found out that I need to pay more to have live chat and when I tried it was horrible I can barely customize the colors and it is not clearly where exactly I can change the business hours, tried to watch some tutorials but apprently the options are different in each plan. Also and the worst part is that I need to wait like 2 days to receive support, there is no live support.
Ópticas Romero · opticasromero.com · outside the top 100k
If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.
Harvest Hub · www.harvesthub.nl · outside the top 100k
Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that! To all those concerned about this: Do Not Use This App！ ¡No uses esta aplicación! ¡N'utilisez pas cette application! ¡Verwenden Sie diese App nicht! 请勿使用此应用！ このアプリを使用しないでください！ 이 앱을 사용하지 마세요! ¡Non utilizzare questa app! ¡Não use este aplicativo! ¡Не используйте это приложение! لا تستخدم هذا التطبيق!
BABEYOND · babeyond.com · top 10k store
horrible
Our Baby Nursery · unranked store
The worst plugin I have ever used. I was really hopeful about Zendesk but left bitterly disappointed. The set up process is horrendous and extremely confusing. ZERO customer service when trying to reach out for help, instead you just speak to a useless robot who is no help. Do not waste hours of your time with Zendesk. After spending hours I am a no further forward and very frustrated. They tried to charge my credit card over £8,000 for an annual fee, luckily for me it got flagged by my bank and wasn't taken.
NOVU · novu.fr · outside the top 100k
tesr
Dr. Brace · dr-brace.com · top 100k store
DO NOT USE ZENDESK. HIGHLY RECOMMEND GORGIAS!!! The irony of running a customer service company and yet having the absolutely worst customer service in the business is not lost on me. We finally upgraded our zendesk level, after years of them begging. They set it up incorrectly, and then absolutely ghosted us when we asked for assistance in correcting their error. So essentially, we paid for MONTHS for a service we did not receive. They are an absolutely terrible company. Please, please save your money and use someone else for your customer service needs.
Appaman · www.appaman.com · top 100k store
Richtig schlechter Support!! Kündigen ist kaum möglich und man erhält keine Antwort vom Support. Finger weg
Mooinzen · www.mooinzen.de · outside the top 100k
I was hesitant to write this review in case it led to worse support/service than I’m already getting; however, upon reflection, I realized that if I can save anyone else the headache of diving into Zendesk then it will be worthwhile. The fact that I was unable to get help choosing the correct plan for my needs should have indicated things would only get worse, but I proceeded because I needed a solution ASAP. In December, upon subscription renewal, I realized I’ve been paying for a feature I don't use. I tried to get help addressing the financial aspect of this and... crickets. In April a new account manager was assigned to me and he offered to help but ghosted me, too. Shocking for a company that literally claims to provide customer service infrastructure. If you’re interested in details, please find below a copy/pasted summary of my correspondence that went unanswered again and again (apologies for my typos). More recently I noticed my faq bot wasn't working - I couldn't save edits, it wouldn't load on my site. ZD’s status page reported everything was fine, but even the bot on their website wasn’t working, so clearly this was a system wide error. I tried to report this error on Twitter since there was no reporting mechanism on the status page itself. ZD's twitter user DM'd a community page that linked to a page that didn't work. Then they sent me a link that didn't work. Then they told me to submit a support ticket so someone could help me troubleshoot. I confirmed it was a system wide error, not me needing personal assistance. After an hour of very slow, useless back and forth, I received this message: "Hi there! The issue is already reported and our engineers have been working for the issue resolution. Thank you for reporting." And THEN I got a reply via twitter feed inviting me to send a DM. Really? Who was replying without realizing an hour was already spent via DM? Between my experience over the past ~1.5 years, and everything else I’m reading, it looks like Zendesk is happy to keep taking our money until we finally give up and leave. I’m so glad it wasn’t possible to lock myself into a multi-year contract, and now I’m exploring my options. I truly hate leaving negative reviews but am deeply disappointed about the time/energy/money spent on zendesk and wish I'd made a better choice. Anyway, here’s the headache inducing effort to get help if anyone wants a firsthand account of how ridiculous this is: On 29 Apr 2023 7:13 pm, I wrote: Hi N*, Thank you so much! Please find the thread copy/pasted below - it goes back to a question I asked on Dec 17. With all best, M* -- -- -- -- -- -- -- -- -- On 12 Jan 2023 11:19, I wrote: Hello, Can you someone please reply?? I'm seeking refund for the live chat service that I never needed, and won't be using in 2023. It looks like it won't be billed again Dec 2023, but I think we can all agree it's unfair to pay for something I don't need, wouldn't have purchased if someone had helped me had helped me get set up in 2021, and won't be using this year. Details below. Thank you, M* ps. Is anyone getting these messages? Is this happening to my clients when they try to contact me by replying to messages using zendesk? I hope not, but now I'm worried that's happening ... -- -- -- -- -- -- -- -- -- On 4 Jan 2023 14:35, I wrote: Hello again, E* I've attempted to remove live chat from my subscription several times, but it keeps re-appearing in my plan summary... meanwhile, I've already noticed a difference in how my chat bot is behaving (I'll work around it) so something has changed in terms of what is being delivered, but it looks like I'm still agreeing to be billed for something I'm not using/don't want. Please see screenshots attached. I must say, I've had difficulty getting assistance from zendesk going all the way back to 2021 when I first requested help determining what I needed for what I was trying to accomplish. My messages went unanswered so I registered for a trial on my own without knowing what zendesk products/services I need for what I wanted on my website. I found this unusual, particularly since Zendesk is selling a customer service management system. As mentioned, I don't want to offer live chat on my website -- I'm one person and don't have time to spend live with customers while actually making orders already placed. I only want zendesk for a bot to serve FAQ and to use as an email portal so customers who can't help themselves can send their questions for me to answer when I have time -- this, I figure, would avoid messages being lost to spam folders (mine, and theirs) I haven't intentionally chatted with of my website visitors during the time I've had zendesk, so I don't want to pay for something I don't/won't use. If a zendesk rep had been available to answer my questions from the onset, I would have had my subscription set up correctly from the start. My subscription also rolled over without any notice --- I have all kinds of subscrptions, and receive upcoming renewl notifications by email -- so I didn't have a chance to contact support to clarify details before seeing how much I would be re-billed. Then, when I tried to contact support via email in Dec, I received an "unmonitored email address" autoreply directing me to zendesk support chat -- weird for a company that offers multichannel integration for customer service. Anyway, I was extremely busy with my job (November/Dec are the most busy times of year), so I had to find time to initiate a conversation by chat so someone could get back to me by email. I appreciate that I'm in touch with you now, but I had to follow up to my questions on Dec 21, and I still don't know how I can get a refund for the service I didn't use in 2022 and don't want in 2023 because I would have never subscribed for it if someone had been able to actually help me in the first place. Can you please help? Again, if I'd been able to get the assistance I needed in 2021 I wouldn't be in this situation now. I'm trying to unsubscribe from something I don't use, and would really like to not have to pay for and unneeded/unused service for another year. Thank you -- I really look forward to your help. All best, M. -- -- -- -- -- -- -- -- -- On 4 Jan 2023 11:05, I wrote: Hi E*, Thanks for your reply. I do have a question: can you tell me how to go about getting a refund for the services I don't use and accidentally ordered, and was just billed for a year in advance? Thanks, M -- -- -- -- -- -- -- -- -- On Jan. 4, 2023 9:48 a.m., "E* wrote: Zendesk Logo Your request (#11087364) has been updated. To add additional comments, reply to this email. E* -- -- -- -- -- -- -- -- -- Jan 4, 2023, 9:48 AM CST Hi M*, Happy New Year! Thank you for following up. The easiest way to make the changes to your account is through the Admin Center in your Zendesk instance. This article from our help center explains how. If you have any questions feel free to shoot me an email! Thank you! -- -- -- -- -- -- -- -- -- Jan 3, 2023, 11:40 AM CST, I wrote Hi E*, Happy 2023! I hope all is going great, so far =-) I'm writing to follow up on our conversation from December. Thanks again for the info provided =-) I'd like to adjust my subscription so it covers only what I'm using -- no live chat; only bot to serve FAQ and act as a contact via email portal. I look forward to learning what steps I should take to correct my payment for 2023, and to be billed for the correct zendesk products/services being used in 2024. With all best, M* -- -- -- -- -- -- -- -- -- Dec 21, 2022, 3:58 PM CST, I wrote: Hi E*, Thank you so much for this very helpful information! I wasn't sure what guide professional was, thank you for clarifying Yes, I would be happy to unsubscribe from Chat Team if I will still be able to run the chat bot + FAQ, and use the chat bot interface as an email portal so clients can write to me with questions to answer they didn't find. I run a small operation, and really just want to reduce the amount of email that comes in, but also make sure my replies to any questions don't go to spam folders -- Zendesk seems to help with that. Thank you also for clarifying that Zendesk doesn't offer multi-year subscription. I'll keep an eye out in case that changes in the future. Please let me know what actions I should take to make the subscription change you have suggested. Thanks again and all best, M* -- -- -- -- -- -- -- -- -- Dec 21, 2022, 2:32 PM CST zendesk replied Hi M*, My name is E*, I am an account executive with Zendesk. I am happy to review your subscription with you: Your current subscription consists of 3 Zendesk Products- Support Team, Chat Team and Guide Professional. If you are using the chatbot and FAQ page with Zendesk- then you are using Guide Professional. In order to use Guide Pro, you need to have a Support license, (Support Team). Support Team is our lowest tiered plan for Support so you cannot save any money on those two products. If you are not offering live chat, you could remove Chat Team from your subscription and save $14.00 per month. I am not able to extend your contract term longer in order to receive a discount. You already pay annually- which offers our biggest discount on pricing. Please let me know if this makes sense or if you have any additional questions! [...]
justthegoods · justthegoods.net · top 100k store
The worst experience ive ever had with a company in terms of customer support. Matthew Dunn in particular but also Marvin and patrick. All treated me with complete contempt and dis interest and on multiple occasions was just left waiting mid live chat. was told to wait while they looked something up. 45 mins later they just stopped responding. This happened at least 5 times. then when i viced my annoyance at this Matthew Dunn revoke my trial support and then my trial itself. AVOID THIS COMPANY. I tried all the big ones freshdesk, zendesk etc. Gorgias was easily the best. start with gorgias people. honestly youll thank me.
Rocksolid Audio · rocksolidaudio.co.uk · outside the top 100k
We are not happy with the support, for such an expensive app it is very complex to configure and has no support to help you set it up, not even to choose the right plan. WE ARE GOING TO ANOTHER ONE
Batela · batela.com · top 100k store
Worst app ever! I´m about to get another help desk! Keep reciveving this problem... Sorry, there was a problem. An unexpected error occurred. Try installing the app again. Support won´t help... Keep sending me to articles, don´t even take time to solve this. As i can see there is a lot of coments like mine! Don´t lose your time try to find another help desk... Zendesk sucks
Loja - Instituto Brasileiro de Terapias holísticas · unranked store
Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.
O'Neill · us.oneill.com · outside the top 100k
The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!
Les Lunes · les-lunes-3.myshopify.com · outside the top 100k
We love using the Shopify integration, it's great for finding quick details on a customer's order while solving tickets.
GlossGenius Card Readers · cardreader.glossgenius.com · outside the top 100k
Very useful app integration! Allows agents to easily connect customer questions with order specifics. It would be nice to have more detail without having to log in to Shopify though.
SE BIKES · sebikes.bike · top 100k store
We recently integrated Shopify/Zendesk and it has been a fantastic tool! We can easily locate customer information as well as the interactions we have with our customers. This has elevated our customer service, providing a seamless customer experience.
iminit · unranked store
Shopify has been an amazing tool for us and we are able to access other tools easily to become more efficient. The help we receive is prompt. There are minimal issues using Shopify. Other platforms we have used have been more difficult, not as efficient, or as helpful. This is a great tool for a busy business.
Fuse Lenses · fuselenses.com · top 100k store
Shopify's integration with Zendesk is truly helpful in assisting our team with customer inquiries. The integration with both apps helps us provide quicker and more efficient service.
GORUCK · www.goruck.com · top 10k store
The Shopify/Zendesk is an integral part of our business, we use it to have surface-level visibility into customer order history and details as well as customer notes while doing sales and support. The app largely eliminates the need for an entire additional window. The reason I can only give 4/5 stars is that there are a few features I'd still love to see, that could truly let our team work solely through the Zendesk interface: 1. If we could place orders within the side-bar app 2. if we could connect ticket numbers with the SKUs in an order created from that customer interaction.
Rad Power Bikes · www.radpowerbikes.com · top 10k store
The Zendesk and Shopify integration is a great tool for our Customer support team!!!! We are easily able to locate customer details and orders while we are working on a ticket rather than going back from one web page to the other. This is just one of the many ways we use this app!
BioLite · www.bioliteenergy.com · top 10k store
We use this app so that our customer service team can see orders that were purchased via our shopify shop. Being able to see the transaction and shipping status without opening shopify allows our customer service team to answer questions regarding their order right away.
Yes.Fit · unranked store
We love the Shopify integration with Zendesk. It helps us serve our customers in a timely and accurate way by having access to any prior orders, all in one place. As someone who has not spent a lot of time in the customer service area before, Zendesk made it very easy to learn the platform, access support, and optimize our customer experience.
MPOWERD Inc. · unranked store
We have been using the Shopify integration with Zendesk for over a year. It has helped increase the speed with answering tickets by providing some of the basic information that may be needed. With that said, it is missing some other features that would make a huge difference. Due to the way our company is setup, we have to have 3 different Shopify widgets on our Zendesk account. This is a real slow down and takes up a lot of space within our tickets. It would be great if we could have a drop down to switch between different stores we own. It would also be beneficial to have some quick link buttons to add information to a ticket without having to copy and paste everything. Maybe look and see what ChannelReply is doing and see if there is a way to integrate some of that into the app. Overall a good app, just feels dated and needs more updates.
Angel Studios Gift Factory · shop.angel.com · outside the top 100k
En términos generales es buena, pero como todo en la vida, debe estar en mejora continua para satisfacer las necesidades del mercado cambiante.
Ankerstore Chile · unranked store
We sell on a few different platforms, so it's really nice to just pull up a ticket and see a customer's order history at a glance. It gives a clean, organized view of essential customer info with accessible links to expand their order details, track their order, or refund it on the spot. It's very helpful in providing context for customers we're interacting with.
Etekcity • Cosori • Levoit • VeSync · unranked store
It's a wonderful seamless integration. I do wish there were more actions that could be taken without having to first go to Shopify.
Elysium Health · www.elysiumhealth.com · top 100k store
La integración de las dos plataformas es ideal. Nos permite ahorrar tiempo de gestión ya que podemos anticipar las preguntas de nuestros clientes y brindar soporte oportuno con la información predispuesta.
Alameda.mx · unranked store
Having the Shopify app installed into our Zendesk instance has brought a good amount of convenience and efficiency to our workflows, but there are a few features that are missing to take it to the next level. 1. Our team uses Timeline Notes rather than Order Notes to leave comments on an order. Seeing any timeline notes attached to each order expansion would be incredibly helpful. 2. Tags associated with each order displayed in the order expansion as well as the customer profile. This would improve our efficiency by a few clicks. 3. Quick links to specific apps, such as ReCharge would save a lot of time for our team as well Overall the app is extremely reliable and has brought a lot of clarity to our team.
Black Rifle Coffee Company · www.blackriflecoffee.com · top 10k store
Tried to switch billing from Yearly to Monthly and their site keeps loading then nothing happens. Contacted support before the payment due date and they never got back, just said they will CC finance department. What a joke. Now, they charge my card for yearly and said they cannot renew month to month because the contract started and we will have to wait next year? Really? We tried to update the subscription from your site before the due date but their site doesn't work. So now its our fault. Hmm. We will be looking for another app due to the worst customer support ever.
Tallmenshoes.com · tallmenshoes.com · top 10k store
It is not recommended to buy and use. Customer service will not solve your actual problem, just send you their blog. Lots of confusing options and the set-up process is complicated and tedious. The fee will not be renewed when it expires.
NewVaping · unranked store
Was charged full price when I thought I was paying month by month. The service never worked. Was very difficult to operate. When I asked to have their team fix the issue they went on to send links to blog posts rather than fixing the issue themselves. Wouldn't refund even after months of having a chat that didn't work.
Epic Game Tables · unranked store
I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing
Makai · www.makai-store.com · outside the top 100k
Problem is still not fixed. Same error that everyone has when connecting with Zendesk. It says authentication failed.
Zefreya · unranked store
The app doesn't install. I have the same problem with the folks below. I tried many times and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." (I do not have a previous Zendesk account or download). Please fix it!
Trendz · trendzshop.co · outside the top 100k
The app would not install at all. I continuously tried and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." I do not have a previous Zendesk account or download, it just would not work.
Nunai Brand · unranked store
This app is just kidding and ridiculous. The live chat widget was disabled suddenly after I paid annually without any notifications!! Because they upgraded the zendesk package but not this shopify app.
iKids · www.ikids.co.za · outside the top 100k
Impossible to install. I tried to install and I got many times Sorry, there was a problem An unexpected error occurred. Try installing the app again.
Une Licorne · unranked store
really expensive for what it is but it does the job. setup was quite complicated as well. now that everything is setup i feel like i am stuck with it
ExoGun - Percussive Therapy · unranked store
We have been using Zen Desk for over 4 years but had to cancel it this month. They are way behind the times when it comes to automation/Ai support, have poor customer service, a clunky ap interface and the cost is high with many additional fees for additional agents, programs etc. Also their billing is a bit shady with auto-renewals and no refunds for cancellations. 2 stars because Zen Desk worked well for us for years, but there are much better options out there.
Western Rise · unranked store
Wow einfach nur Wow! Habe mir die APP runtergeladen um sie zu testen. Nach kurzer Zeit wurde alles extrem unübersichtlicher, aufeinmal haben alle Mitarbeiter die selben Mails bekommen, es herrschte absoluter Chaos. Der Support ist praktisch unerreichbar, den Account kann man auch nicht löschen. Musst warten bis die Testversion abgelaufen ist bis mein Team wieder normal arbeiten konnte.
Velur® Jewelry & Accessoires · unranked store
Even though it's not that easy to set up the whole app, after that it works at an absolute optimum. In addition, the support is fast, always available and helps you very well!
Bellezza Republic · bellezza-republic.myshopify.com · outside the top 100k
Flimsy integration with Shopify, I had a lot of problems, technical support was weak and inefficient even if I had a paid plan. Still waiting for them to be fixed. Ironically it is a customer support solution company but customer support is very bad. They never replied to my emails so I had to look for a solution by myself, this is not what I was expecting when I started a paid plan. I can see I am not the only one having issues.
IMG Home · unranked store
Did not work on Safari, but on Chrome the integration worked fine. Seems to be a very good solution to easily link Zendesk and Shopify without coding skills.
LucyBalu · lucybalu.com · top 100k store
I tried to link my Shopify store with Zendesk, but it's not working.. When I try to configure my store, Zendesk give back a "page not found" link.
Nola Amsterdam · nola-amsterdam.com · outside the top 100k
I set up and everything was running smoothly, until one day I forgot to run the payment through, and now I can't log in and make the payment, it just says: "Something went wrong. Give it a moment and try again." And it's been the same for over a week.
Stellar Native · unranked store
This is useless. We have several chat/FAQ widgets (different ones for each site). This integration put the wrong chat widget on our shopify store... There's no option to switch to a different one.
Sermon on the Mount Extras Store · unranked store
I really like using Zendesk but there is no way to automatically pull the Order ID or PID/SKUs from the Shopify order to the Zendesk ticket. This makes it difficult for report on issue types (i.e. issues with item) but then have no way to tag the item on Zendesk. Is there another support feature for Shopify that can pull this information automatically?
Wish Wholesale · www.wishwholesale.com · outside the top 100k
B e careful. I used zendesk for a month and loved it. Then as soon as I paid almost all of the features went away and they disconnected all of my settings. I lost all of my communication and because I was only paying a mid-tier plan they eliminated any support other than searching their faq page. I had paid a year in advance and asked that I be refunded for the 11 months that were now unusable. The company refused saying they don't do refunds. This is a scam. What you get in the trial period is nowhere near the unusable system that you get when you pay for anything but the top tier.
Topped Toys · toppedtoys.com · top 100k store
>>>BUYER BEWARE! >>>ZENDESK, INC. STOLE MY MONEY!!! Thinking they were a reputable company - I paid for a year upfront $638.57 & was immediately scammed by them! They refused to refund me after their app did not work as intended less than 24 hours after my purchase! I should have known after seeing how TERRIBLE their reviews are @ 2.9 stars which is actually way more than what i would ever give these thieves. If only I could review with negative stars! 1) I HAVE DISPUTED THIS TRANSACTION AS FRAUD WITH MY CREDIT CARD COMPANY. 2) I'VE REPORTED THIS THEFT TO THE SHOPIFY, INC. FOR A FRAUD REVIEW. 3) I WILL ALSO BE REACHING OUT TO CALIFORNIA (SAN FRANCISCO) STATE ATTORNEY'S OFFICE WHERE ZENDESK, INC. IS HEADQUARTERED AND WILL BE FILING A COMPLAINT FOR THEFT AND WIRE FRAUD AGAINST IT'S LEGAL OWNERS: Mikkel Svane (CEO) Alexander Aghassipour (CPO) Elena Gomez (CFO) Jeffrey Titterton (CMO) John Geschke (CLO) 4) I WILL ALSO BE STOPPING BY EVERY SINGLE SOCIAL PLATFORM I CAN FIND AND WILL COPY AND PASTE THIS REVIEW TEXT INTO IT - INCLUDING THE SCREEN SHOTS OF EMAILS FROM ZENDESK THAT SUPPORTS MY COMPLAINT! HOPE IT WAS ALL WORTH IT ZENDESK, INC.
NerdlySolutions · nerdlysolutionsio.myshopify.com · outside the top 100k
Terrible support! I want to delete the app but the widget stays on my website no matter what I do. Support tells me my issue is resolved when nothing is resolved! Even if you submit a query/complaint/support ticket on their website it dies not go through.
MilaMela.com · unranked store
Worse app I ever used. First he slowed the site down absurdly. When I requested the ticket information because it contained all the conversations with the customers they refused to provide me saying that I need to upgrade my plan to have easy access or obtain via API. I need to pay more to have my informations? This is completly absurd. This is not a serious company.
Home Kitchen Factory · unranked store
I want to install but it returns an error. help help help help help help help help help help help help
SHLTR · unranked store
ddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd
Bonsaro · unranked store
I want the app to be able to use my Zendesk and see the order info directly there, but I don't want to use the chat feature in the site. So far I am unable to remove that even if I disable the widget. I ended up removing the entire app but I would like to be able to use it. Any advice? Thanks
Chipotle Goods · chipotlegoods.com · top 100k store
The support is a disaster! Honestly the worst Ive ever encountered! Cant log into my Shopify App, when I request password after trying 100 times. No email comes, no help, nothing, had a ticket for the past 7 days, no response. If I could give this ZERO stars. I would. Complete car crash! Dont bother with this!
Body Revolution · www.bodyrev.co.uk · outside the top 100k
Good to see some developer responses. App works as expected and saves us a lot of time. Unfortunately it matches the order based on the primary email address in Zendesk, which oftentimes is different. It would be good if it also matched by secondary email addresses and/or Shopify order number set in Zendesk.
Figured'Art · usa.figuredart.com · outside the top 100k
Great App, but always show a boring error "Whoops, looks like something went wrong". How can i solve it?
Varejo Moderno · unranked store
Tengo un chat malicioso instalado sin ningún tipo de autorización por nuestros administradores de la empresa zendesk el cual no me deja borrarle y a puesto mi página muy pesada dañado mi velocidad de carga totalmente. no me responden de soporte necesito de su ayuda y colaboración.
Antidoto Store · unranked store
If you like me couldn't figure out why it's not showing the order information in your Zendesk, you have to click the *************** "Apps" button in the top right corner.
Spartan Lover · spartanlover.com · top 100k store
This app worked perfectly, straight away, it literally took 1 min to set up, and our Zendesk account was synced with our entire Shopify store almost immediately. Here's why I think people might be giving a bad review: This app will SYNC Shopify to your existing Zendesk Support account, you also have to install the Shopify app in your Zendesk account. This app won't create a Zendesk Support account for you, so if you don't already have Zendesk setup, it won't work... We do have a Zendesk Support account, so this app worked perfectly for us! And it's pretty amazing really...
Silicone Lovers Sex Dolls · siliconelovers.com · top 10k store
I am using this for a long time, best apps < I don't know why these people giving bad feedback. Thank you
Luminescence Official · unranked store
This app does not work, it will not install. There is 0 support from Zendesk - This app should be removed from the shopify marketing place bu shopify
Hazetown · unranked store
It's been four days since I first reached out to their support. One app feature is not working as intended, and it is creating quite a lot of support debt. I already gave access to one of their support staff to have a look and sent two follow-ups. We're still waiting. Customer service is critical for business. I'd advise going with a competitor that has support chat and decent response times. I paid a year in advance too. I doubt they would even issue a refund for the rest of the period so I won't even try. No need to say we'll switch to another helpdesk company as soon as we can.
Canvas by Numbers · canvasbynumbers.com · top 10k store
Just about the same as everyone else. This app is useless all you seem to be able to get to work is the 'Whoops, looks like something went wrong.' page. No customer support from Zendesk, looks like we will be moving back to Reamaze once our existing plan expires
Gladiator Fitness · unranked store
I've tried to install the app to integrate with shopify but it keeps saying 'Oops something went wrong. I can't find a way to contact Zendesk. Before our site was running on WooCommerce and it worked with no problems. But now it seems hard to install it. Very disappointing.
Maison Deux · maisondeux.com · top 100k store
I first installed the app 2 months ago and got a "Ooops something went wrong" error, I've contacted Zendesk support twice and to this day still never got a reply... Very dissapointing.
WILD BUBZ® · unranked store
My account immediately got suspended after installing the app and no estimation was given to resolve the issue - all their customer service can do is raise a ticket to some other team rendering them pretty much useless, does not seem like this is a rare occurance. Moving on to another service.
THE GASPER - Streetwear Jewellery · unranked store
The app functions ok, however their customer service is completely garbage. There are far better apps with way more functionality out there. I made the mistake of prepaying for a year and they don't have the decency to refund. would not recommend
Bully Bunches · bullybunches.com · top 100k store
Signed up, paid and the app failed to connect with a generic 'whoops' message. They have a live chat for sales but no support. Went to a competitor.
Leftishly · unranked store
what is ironic, this is a customer support app but their customer support sucks the plans are so unclear that made me purchase the wrong plan and yet you cant upgrade the plan until next month.....!?!?!?
Madame Karma · unranked store
About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed? I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email. Please, contact me.
Ponto das Ofertas · unranked store
We signed up with Zendesk to implement faster customer service. It's nice to be able to use a real live agent to chat with our customers about something specific. It's also integrated nicely with our product pages, when viewed, specific triggers will generate product related questions, that overall helps the client make an informed decision. We've been loving the app integration and look forward to what else we can explore in the future.
Mirror Image · mirrorimageinc.com · top 100k store
The app lacks per-site customization options. We need our Shopify site to use different options such as a color that matches the theme. This application will not let you override your Zendesk defaults. If we have to use the javascript API to customize the options, we might as well just do everything with javascript in one place, thereby making the app redundant.
QuickShipSupplements · unranked store
We receive so many messages that it helps a lot if we can tell right off the bat if the sender is an existing customer. Not everyone includes order numbers, so this helps reduce tracking down and connecting messages with their appropriate orders.
Gunskins · unranked store
Uncaring customer service, unless of course you pay for it.
Tse Sports · unranked store
I am running a couple of stores with shopify and bigcommerce. I have installed Zendesk on my shopify stores including Jaipur Hair & Instalength. But their customer support sucks and i personally do not recommend. They didn't treat customers like customers when it comes to proper support we require being in India. So instead of Zendesk, I strongly recommend Freshdesk or Freshchat. I have lost whatever i have paid them in front for annual plan. They didn't resolve the concern i have asked them to do instead they are like all the payments are non refundable. Please do not waste your time with them.
Instalength · unranked store
I am running a couple of stores with shopify and bigcommerce. I have installed Zendesk on my shopify stores including Jaipur Hair & Instalength. But their customer support sucks and i personally do not recommend. They didn't treat customers like customers when it comes to proper support we require being in India. So instead of Zendesk, I strongly recommend Freshdesk or Freshchat. I have lost whatever i have paid them in front for annual plan. They didn't resolve the concern i have asked them to do instead they are like all the payments are non refundable. Please do not waste your time with them.
Jaipurhair · unranked store
Can't live without it. Helps so much with customer support.
Mypleasurebox · unranked store
Keeps all of my customers in one location on multiple sites. Works great.
Jewelrygrove · unranked store
If you have any issues with customer service this program solves it all. Check out my site https://MajorLeaguePets.com
Majorleaguepets · unranked store
Saves a lot of time, especially during non business hours.
Quality Golf Cart Covers · unranked store
Great app for our store. Works great and we never have any issues.
Covers Select Best Golf Cart Covers For Sale · unranked store
The app is really working well in terms of feeding data to Zendesk, but it is really heavy on the pagespeed. Hope that zendesk will look into this.
Blacksnowdk · unranked store
Super app.. virker bare... nice
Kopkdk · unranked store
Best CS solution money can buy
Luvele Us · unranked store
great app especially if you have a customer support team! https://www.kgmcollective.com/
Mgky · unranked store
Very nice and easy way to engage with customers. All messages from all platforms are integrated in this service so you do not have to go from one website to another. Great addition for our business
Samarreta · unranked store
Zendesk has helped us to stay in touch with our clients need, is a must have tool for those looking to have the best ecommerce support to their clients. Dont hesitate to get their service for your ecommerce, there is no other tool like this with the support.
Baltic Wonder · www.balticwonder.com · outside the top 100k
Zendesk should really re-evaluate talent they bring in for their app development. Their apps are clunky, not intuitive and super buggy. Their mobile app is a disaster (just read reviews on the Apple's App store) App used to work just fine. Then, for no reason, the Shopify integration just stopped working. The right pane of the support ticket (in Zendesk) used to display Shopify's order info. That's gone now. App is showing as installed on both ends (Shopify and Zendesk) yet nothing works. Attempts of deleting and re-installing proved fruitless. I am permanently deleting this piece of crap and will be looking for Zendesk replacement.
Dewinespot · unranked store
Zendesk works great with Shopify. It would be great if the full order details could be pulled to the dashboard for replying customers. Other than that, it's great, highly recommended!
Ask And Embla · unranked store
Works very well. Haven't had any issues between shopify and zendesk. Would recommend this app. www.dapperlighting.com
Dapper Lighting · www.dapperlighting.com · top 100k store
The Shopify/Zendesk integration works well and displays customer order information along with their support ticket. Much of the displayed data is linked and will take you to the relevant information in your shopify dashboard. So far so good!
Marimo Marshmallow Store · unranked store
Great integration with Shopify to have control with the costumers. Also the chat of zopim works great with our site www.mayoreototal.mx
Mayoreototal · unranked store
With this integration, we're able to swiftly pull up customer information & order details. This keeps our team focusing on customer interactions rather than tracking down orders. Thumbs up!
Outdoor Voices · www.outdoorvoices.com · top 10k store
Loads quickly within ZenDesk and works beautifully to access our customer information and order data with one click. Saves our customer support team many clicks.
Veppocig · unranked store
I think Zendesk is far superior to other systems in terms of ease of setting up the system and logic. It has helped us during a time where our inventory tracking system has been problematic so we keep record of customers orders here as well. Our response time has improved dramatically as a result of the usage, tracking, and reporting. I wish it was a bit clearer in terms of reporting the pieces that would be taken away post free-trial. Salesforce desk offers a little more robust reporting for a lesser price. The other issue I am currently having is the integration with our Ringcentral application. Its been weeks with no fix unfortunately and I'm feeling like we are being pigeon-holed into buying Zendesk's talkdesk instead, so the system is coming off as nickel and dimey
Fctry · unranked store
Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.
Bokksu · bbekksueq.shop · outside the top 100k
Not a bad product. Needs a few more features from a support perspective. Integration is easy and works well. But it needs to support more than one shopify store.
Wipebookus · unranked store
Does everything it needs to. Could improve in some areas e.g. user friendliness, the ability to reply to a different email address etc.. but overall a very handy tool that has made life very easy.
The Clever Travel Companion · unranked store
Zendesk allows us to easily see customer orders in our CRM software (Zendesk). This makes it easy ofr our staff to check customer records. Great integration with Shopify.
Eyes Ganda Contact Lens · unranked store
Works pretty seamlessly. Imports sufficient data, and our customer service reps seem happy!
Gerry Anderson Official · unranked store
Amazing integration! We would definitely recommend this to any other company or business! Great stuff!
Labeldaddy · unranked store
I wish it were possible to add more custom fields to the integration. However, it does allow us to quickly and easily see if a customer has an associated order in Shopify and get there quickly. Overall, it's a big help!
Starry Inc · unranked store
Very happy with the integration, Zendesk has been a huge help in managing our customer service channels.
Stag Provisions · unranked store
Very happy with App. Installed easily with our Shopify store. Customer service is great, and ZenDesk seems to be scalable for a a wide range of businesses...
Cks Online · unranked store
I love the integration. It's really helpful to have the Shopify information right there for you to access and the link to it is the bomb. I use it all the time. The only thing I wish you could see is the tracking/shipping information as well. Not a dealbreaker by any means though. Thanks guys!
Gorumpl · unranked store
Zendesk support and chat are essential for our site, as they allow us to support our customers efficiently. The implementation is super easy.
Impregrafica · impregrafica.com · outside the top 100k
Hugely helpful and time saving when answering support emails. Gives a quick overview of who the customer is, how much they've spent, and lets you go straight to their info within Shopify from within Zendesk. Would love to see tracking info included in future versions. Overall very happy with the app and would go crazy without it.
Stitch People · stitchpeople.com · top 100k store
The integration between Zendesk and Shopify is great for one view status on customer's orders. With just a click you can be transferred to Shopify. The only downside is the "notes" section in Shopify in not viewable when in Zendesk. You have to click on the order no to see any written notes about that order no.
Dayabyzendaya · unranked store
This app has worked great for us. It has been reliable and accurate when pulling in customers' order info. I recommend it.
Shumakolowa · unranked store
This app has been great! It's reliable and provides the information our team needs to quickly assist customers. Instead of manually entering customer details in Shopify's portal this integration allows us to click/open customers' orders directly from Zendesk tickets. This shortcut has reduced our overall time to response and is a win in my books because of that.
Navdy Inc · unranked store
This is the best app we have used so far, it is easy to integrate and takes no time at all to set up. It has improved our customer service tenfold since we started using it. I would highly recommend it to any business wanting to organise and improve their communication with their customers.
Beaufort And Blake · unranked store
This app has been wonderful. It's easy to setup, use, and train new customer support agents, this is huge! This shortcut has reduced our overall time and increased customer satisfaction!
Comedmarketplace · unranked store
Extremely customizable and well thought out app. Would recommend!
Toughcords · unranked store
Zendesk allow us to provide excellent customer service using Facebook and email channels. Great integration with Shopify.
Glutax Philippines · unranked store
Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the Agents can communicate efficiently.
Itil Premium · unranked store
If you use Shopify and Zendesk, this app is a no-brainer. Provides all kinds of information that your support team will find valuable. Give it a try!
Pawstruck · unranked store
Makes Customer Service a breeze! I am able to glance at customers orders right within ZenDesk and it gives me a snapshot of all of the information I need!
Kaged Store · unranked store
This app has really helped our ability to meet the needs of our customers quickly. I highly recommend this app, and don't know why you wouldn't use it. Really appreciate the flawless integration between Shopify & Zendesk.
Resoundingvoice · unranked store
Super helpful! Really easy to see customer purchases and order history within support tickets.
Ideo U · unranked store
Zendesk has been extremely helpful to stream line our customer service. Additionally it's extremely useful to be able to get into the customers order straight from Zendesk. Great App!!!
Woodzee · unranked store
The integration between ZenDesk and Shopify seamlessly integrates our Customer Experience and eCommerce platforms. The result allows us to engage with our customers in a more personalized way by giving us visibility on their order history and account information. Among many different apps I use on the daily, the ZenDesk one is by far my favorite and most convenient tool.
John Elliott Co · unranked store
Very easy integration - pulls customer order history into your cases. Would be great if it would allow linking contacts (e.g. customer orders have different email address than Zendesk incoming tickets).
Decadent Minimalist · decadentminimalist.com · outside the top 100k
Zendesk is best thing out there for customer service. I have used SalesForce extensively but find that Zendesk provides all the tools specific for addressing customer concerns. The email formatting and automation can be improved.
Biopop · unranked store
We have used ZenDesk for a long time which is great in it's own right. The integration with Shopify is a breeze and makes responding to and researching tickets quick. Highly recommend!
Nwgsupply Com · unranked store
As much as the software is solid, their customer support is so ridiculously bad that we're considering dumping it altogether. They make customer support software, yet they are unable to respond in a timely manner and that's made even worse by the fact that we're paying close to $1000 a month for their products. Cannot recommend at all unless we get issues resolved.
Ellieactive · unranked store
Will not install on my store. Haven't heard back from the support group.
Jefferson Lane 2 · unranked store
This app can't get installed on my shopify store...
Kidotoy · unranked store
Incredible App, gives you anything you could ask for in terms of customer support help. Engages the customer in the most professional matter possible.
Kayses · unranked store
Really nice CRM app. Used it on my store: https://happypatron.com
Happy Patron · unranked store
We use both the messaging, chat, & telephone. Easy to use and navigate. Great way to keep track customer service.
Feca Usa · unranked store
Zendesk is by far the best customer service platform out there. It makes the job of replying to customer service requests quick and easy. The Shopify integration allows you to easily see all previous orders placed by the customer. It also shows the fulfillment status of the order, and provides you with a link to open the order in Shopify. If you use Zendesk, this app is a Must!.
Sprezza Box · unranked store
Gets straight to the heart of the customers data in Zendesk. One click and your in the Shopify order. Loads fast, is reliable. We love it and makes our NBS Helpdesk team much happier!
Natural Baby 2 · unranked store
This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.
Zen Yarn Garden Inc · unranked store
Makes it really easy to respond to cases without needing to go back and forth between apps to get relevant customer data.
Drops Of Vapor · unranked store
Zendesk makes it so easy to stay on top of our customer support!
The Dirt · unranked store
We've been using Zen Desk for 5 years and the way it integrates all the contact points together is priceless! This app rocks!
Healthysurprise · unranked store
It's pretty good, almost terrific... my biggest bugbear though is it's sometimes easy to miss updated tickets. The colour of a ticket changes from yellow to red to indicate that's it's been replied to but still 'open'; however if a customer then does respond, the colour doesn't change. So you have to keep going back to check if a new message has been left. This could be solved simply by changing the ticket colour again. Basic but very frustrating.
Thefowndry 2 · unranked store
makes things a lot easier having two of our main systems connected
Square Panda · unranked store
This app makes great customer service effortless...
Lifestyle Labs 2 · unranked store
App is OK. While helpful, functionality is minimal - only access to basic order info (order number, customer name ect.) is available. While this is great, the ability to transfer information, specifically customer name, address ect. would be ideal. It would improve workflows and allow me to use information customers input to generate orders. Whenever I reach out to Zendesk to inquire - they say it is on Shopify to do this while Shopify maintains it is on Zendesk to do this.
Mycharge · unranked store
Good service for automating customer service.
Baetea · unranked store
Great app! Highly recommended!
Easyskinz · unranked store
Works great. Highly recommended!
Touchkraft · unranked store
Works great and allows us to keep all of our support issues in a single thread. Highly recommend!
Macdougall Bats · unranked store
Great app. Makes customer service for my store much easier.
Unveiledwife · unranked store
Helps out with customer service a lot.
Swag By Milo · unranked store
We love the Zendesk Shopify integration. It really provides all the data our customer service team needs to properly respond to a request- often without even having to log in to our Shopify portal! This has saved us countless hours each week as a result we were able to transition one CS rep to another role!
Bandwear Store · unranked store
While this is pretty much the standard against which customer service apps are judged, and there are some worthy competitors, in the end most people will default (like we did) to this. It can be a bit tricky to learn and the pricing has proved higher than we'd like for what it does, nonetheless it functions reliably and seems to have capabilities that we can grow into.
Livefashionable · unranked store
While I feel this could be a great app for a large store, for us it is simply an added expense without much justification.
Natures Healing Crystals · unranked store
If customer service matters to you, you should have a system like zendesk to allow to centralize all your communication in one dashboard. I have been using Zendesk forever. And the fact that they bought Zopim Chat and integrated it into their system was a dream come true. A+++ Zendesk. Team Zendesk forever.
Touba Coffee Tea · unranked store
I think if you want to give a professional support to your customers/visitors Zendesk is the best app i have ever seen.
Uniquerugstore · unranked store
Great app, easy to install and works well for us!
Tribesports · unranked store
Nicolesy Store pretty much wrote the review that I would write: as a 1-person show, most of my customer service email was just flowing through my business email. However, ZenDesk lets my customers get an immediate response telling them how and when I'll be able to get back to them (which I can edit based on the time of year for my seasonal shop) and then keeps track of the string of emails as I work through them. The one thing I really like, however, only works at the moment for Online orders in Shopify. I can view Customer info and their Order info right in ZenDesk by following the Shopify/ZenDesk integration instructions. However, it seems that ZenDesk hasn't yet set up the ability to access the POS (in-person, point-of-sale) orders made via Shopify. So those orders, which is the majority of mine, unfortunately, do not show - just an error message. Apparently, the ability to link with Shopify POS via an app is a pretty new thing. Hopefully as ZenDesk updates its software, the ability to view BOTH online and POS orders will become possible. But at the moment, no. Otherwise, even a luddite like me could figure out how to set up and use ZenDesk within an evening and I like it.
Jackets For Jasper 3 · unranked store
I'm a one-person store, and so using an app to consolidate my customer service emails never really crossed my mind. Because it's just me, all of my customer emails were routed to my personal email inbox, but when I would have big campaigns my inbox would get flooded. Using Zendesk, even for just a few weeks, has made a huge difference in responding to customer emails, both behind-the-scenes and for what the customer sees. One of the things I like about it is that there are apps you can add within Zendesk to show things like Shopify orders from that customers, and even Mailchimp activity. Setup was simple, it connected easily and I was able to add a "Help" button on my Shopify page. I was even able to forward other emails (such as the ones that customers would reply to from a newsletter) so that they all are re-routed to my Zendesk account. I highly recommend this for everyone with an online store. It's really inexpensive (if you're a small shop, you can get away with the $1/month plan); I opted for the next level ($29/month) to get a few extra features.
Nicolesy Store · unranked store
I have been trying to customize the tab for over a month. Everytime I ask for support, I get forwarded to a technical support link that contains language I am not familiar with. The website is http://www.florencescoveljewelry.com/ and the tab is support that appears on the left hand side. For the subject line. I just want it to be a drop-down menu. After spending about an hour on the phone with them, they told me they cannot resolve this and this is shopify's problem. After not resolving my issue, they told me only service team can do this and they charge me extra to help me. I think they do this on purpose so that the customer ends up paying more for an easy fix. I dont have an issue with it but please fix it soon.
Florence Scovel · unranked store
Works great ! Initially had some problems with the install but once i figured it out its extremely easy and simple integration. Here are some tricks if you are having trouble: 1) The zendesk shopify app is just a link to zendesk. You have to go to your zendesk profile and go to apps and search for shopify to get the real integration. 2) Once there the app description will pretty much tell you what to do, like how to get the api keys from your shopify. This said, there were a few confusing points to take into consideration. a) your shop url is in the form: https//:storename.myshopify.com . Use this format when installing the app b) The order id filed id, is the unique id of the ticket field that you have created in zendesk that will have the order number in it. This can be found by going to the ticket field section, clicking on the new ticket field that you have created. The unique id will then be shown. Its usually like a 6 figure number. Once I got these things settled all worked fine :) !
Trick Technologies Oy / Catchbox · unranked store
Amazing App, and great integration. If you're having trouble getting it to work, make sure that your store address starts with https and not just http
Studio Ve · unranked store
Update: I finally got reply from the manager, Maxime, after he reviewed my case, he helped me right away, and respond my email within a day. and now my zendesk works perfectly. I changed my rate from 1 star to 5 stars, all because Maxime's help. If you are looking for customer services app on shopifty, Zendesk is the best choice, and if you have low budget, you always can start at as low as only $1. you wont regret. ------------------------------------ Like the concept of Zendesk, But i cant install the zendesk with my shopify and contacted with support team almost a month. But i did not hear from them for almost two weeks. supper disappointed. Do not waste your time to deal with them.
Just Beauty Shop · unranked store
Zendesk is nice. It's easy to reply to Facebook, Twitter and emails on iPad, iPhone, android device and desktop. And especially cheap for first one year.
KollectionK · unranked store
Zendesk is amazing. Great support. Use the voice feature also for calls.
Ruth's Beauty · unranked store