Appstle Loyalty Program Reward

Every review carries the store that wrote it and how big that store is, and 2 of them are complaints you can read in full.

• 5★2026-08-25

  Everything with Appstle Loyalty Program Rewards has been great. The app has a ton of features and gives us everything we need to run a loyalty program that keeps customers engaged and coming back. The only downside is that the setup can be a little confusing at first. Some settings are managed in different places, so it can take a bit of time to figure out where everything lives. That said, it's a small issue compared to everything the app offers. What really sets Appstle apart is their support team. They are absolute superheroes. Every time we've had a question or needed help, they've responded incredibly fast and gone above and beyond to make sure we were taken care of. They're knowledgeable, friendly, and genuinely invested in helping their customers succeed. If you're considering a loyalty program for your Shopify store, I highly recommend Appstle. Great app, great features, and an amazing support team that truly takes care of you.

  Jiffy Lube On Demand · outside the top 100k

  Link to this reviewVerify at sourcewww.jiffylubeondemand.com

• 5★2026-08-23

  Great App :)

  Glow & Grace · outside the top 100k

  Link to this reviewVerify at sourceglowgrace.online

• 5★2026-08-21

  Wonderful customer service!

  Spice of Life Dispensary · outside the top 100k

  Link to this reviewVerify at sourcespiceoflifedispensary.com

• 1★2026-08-21

  My experience with your customer service has been extremely disappointing. Yesterday, our customer loyalty points stopped redeeming through our POS system. I spent approximately two hours on live chat trying to resolve the issue, but instead of investigating the problem, I was repeatedly given explanations of how the points program is supposed to work. Throughout the conversation, support continued sending emails to the wrong email address. When I asked to have the administrator email updated, I was told this was not possible. However, when I contacted support again this morning, the email was updated without any issue, which was frustrating after being told it couldn't be done the previous day. I then spent another three hours trying to have the actual issue addressed. I repeatedly explained that no point redemptions were appearing on our POS, even though the program had been working properly for over six months. No changes had been made to our settings or configuration in months, so there was no possibility that the issue was caused by something we had accidentally changed. I provided customer names, screenshots, and photos to demonstrate the problem. Despite this, I continued to receive scripted responses explaining how the program works rather than anyone acknowledging or investigating the issue I was reporting. I had to ask at least ten times for the matter to be escalated before it was finally sent to the appropriate team. After the issue was finally escalated, I was advised that it could take up to 48 hours to resolve. This means our customer loyalty program will be unavailable for more than three days, directly affecting our ability to serve customers and deliver the rewards program we offer. The most frustrating part of this experience was not the technical issue itself, but the amount of time spent trying to convince support that there actually was a problem. I expected troubleshooting and investigation, not repeated explanations of how the system is intended to function. One additional concern was that I was asked to provide sensitive information, including PINs, and to grant full account permissions during troubleshooting. In my view, these requests conflicted with Shopify's security best practices. I have reported this separately because I believe other merchants should be aware and support processes should prioritize customer security. I hope this feedback is taken seriously. Businesses rely on your platform every day, and when issues arise, timely escalation, effective support, and secure support practices are essential.

  OntarioVape Orleans · unranked store

  Link to this reviewVerify at source

• 5★2026-08-20

  Great support team, very responsive. App has a TON of features for a good price. Definitely a go to for a loyalty program builder

  Rhodi · outside the top 100k

  Link to this reviewVerify at sourcerhodipro.com

• 5★2026-08-20

  Very patient and takes the time to actually answer questions to the full extent.

  Ennvy Accessories · outside the top 100k

  Link to this reviewVerify at sourcewww.shopennvy.com

• 5★2026-08-19

  The experience with this team is really great and understandable. Thank you for the great assistance.

  Greendecor.me · outside the top 100k

  Link to this reviewVerify at sourcegreendecor.me

• 5★2026-08-18

  App is easy to setup and install. The customer support reacts quickly and kindly helps with the setup if there are any questions or problems.

  Bunny Greens · outside the top 100k

  Link to this reviewVerify at sourcebunny-greens.de

• 5★2026-08-17

  Great Team and Great app

  Shineworks · outside the top 100k

  Link to this reviewVerify at sourceshineworks.co.nz

• 5★2026-08-16

  Amazing app. contacted them for a subscription issue and they fixed it along with other problems I didnt even know I had. Def recommend

  The Luxe Candles · outside the top 100k

  Link to this reviewVerify at sourcetheluxecandles.com

Read all 400 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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