Rewind Backups
Automated backup and restore for your store. The safety net for AI Toolkit, Sidekick, and Magic.
#1818 of 4,101 in Store management · Security
- Rating
- 4.2 from 545 reviews
- Rating from stores in the top 100k
- 4.7
- On Shopify since
- 2016
What merchants say
Read all 400 with sourcesEvery review carries the store that wrote it and how big that store is, and 53 of them are complaints you can read in full.
- 1★2026-08-23
I cancelled this and I've still been charged. I will update my review if they fix it, otherwise be warned they've doubled the cost I originally agreed to and now I can't unsubscribe and stop paying. Despite cancelling it weeks ago, I'm still being billed for it!
Spice Realm · outside the top 100k
- 5★2026-06-18
Great customer service. Quick and accurate help.
Along Came Quilting · top 100k store
- 1★2026-06-13
We thought this app will cost 9 USD a month... now we paid for long time around 40 to 50 USD ...
DESKSPACE · top 100k store
- 5★2026-06-09
The customer service for the Rewind app is fantastic. Vitor spent significant time patiently providing comprehensive explanations (via email and video call) of all of the different elements of our plan and what we need to do to ensure our site can be safely restored if needed. There are certainly aspects to be aware of when using the app - things that cannot be backed up due to privacy, API complexities, etc. But, with help from their customer support, I now better understand what is backed-up and what is not, and can proceed with development plans knowing exactly what can be restored if need be.
Botanical Medicine · outside the top 100k
- 5★2026-06-01
Waited on meeting even though I was 9 minutes late and was courtiuos and helpful.
Indoor Farmer · top 100k store
- 1★2026-05-12
We lost our Website in Mar 26 while we were away. The 'bug' in the software was from Orderly emails. Rewind helped us recover our website from the backups taken by their product. A couple of learning from this exercise might help our customers:- 1. The entire website is not backup probably because some of the linkages is in Shopify code rather than within the database. 2. This would mean what we had to do - manual fixes. 3. You can get a file from Rewind that has some technical data on it for your own backup, however, unless you have access to a Shopify type test environment and a strong programming background, its pointless. In an environment where there are many vendors, Shopify and 3rd party Shopify approved vendors, what we have come to realise is that onus to fix the issue on a single suppier, is largely "absent". If the backup from Rewind does not work or fails to restore the site, the customer is on their own.
Nature Shop · outside the top 100k
- 5★2026-05-07
Rewind Backups was easy to install and started protecting our store data immediately. The interface is straightforward, and the features provide peace of mind knowing our Shopify data is being securely backed up. We did experience a login issue initially, but their support team was responsive, helpful, and followed through on all communication until everything was resolved. It’s reassuring to know our store data is protected, and we appreciate the reliability and support behind the application.
Energetic Nutrition · outside the top 100k
Link to this reviewVerify at sourcewww.energeticnutrition.com
- 5★2026-05-07
We migrated from Bigcommerce to Shopify. We trust Rewind to provide backups in case of any unfortunate data loss. We used Rewind on our Bigcommerce store and we are thrilled to be able to continue to use Rewind with Shopify. Great support. Very helpful!!
myembroideredgifts-com · outside the top 100k
- 5★2026-04-29
Over the years, Rewind's customer service has always replied quickly and has been exceptional. We haven't had to do anything but let the service do its job. We feel confident and safe using this product.
The Maui Cookie Lady · top 100k store
- 1★2026-04-28
I have successfully restored in the past with Rewind. I used to have a good review for this app. We triggered a blog restore on a Friday and were not able to recover the data until one of their support members restored it manually on the folowing Tuesday. By that time, we were no longer getting traffic on previously highly ranked keyword. If this would have been product data, we would have been out of business for 3 days, since there was nobody on the other side to provide support. A backup tool must have integrity, availability and reliability. By being unable to restore, 2 of these were broken, and my trust on this app with them. Moving to another solution.
Picasita · outside the top 100k
Read all 400 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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