Bold Subscriptions App

Every review carries the store that wrote it and how big that store is, and 71 of them are complaints you can read in full.

• 5★2026-07-20

  Bold has been a solid part of our ecomm stack. Appreciate the solid support, especially from Daniel and Chintak.

  The Scented Market · top 100k store

  Link to this reviewVerify at sourcethescentedmarket.ca

• 4★2026-07-14

  Lack of access to a real human is common place now - not just this app. But I have had great support in the chat when I requested a human. Chintak went above and beyond for me.

  The Good Home Co. · top 100k store

  Link to this reviewVerify at sourcegoodhomestore.com

• 1★2026-06-18

  A merge was required for an updated subscription version, was never informed that old version needed to be uninstalled, therefore was double charged for nearly 3 yrs before I noticed the charges. Offered 6 month refund, which is better than nothing. Merge was stressful and confusing with very little communication. Just I needed to merge accounts or my subscription accounts would be deactivated. Yet, they still charged me for nearly 3yrs even though the app was irrelevant! Infuriating!

  RiversideSoyCandles.com · outside the top 100k

  Link to this reviewVerify at sourceriversidesoycandles.com

• 1★2026-06-09

  bold subscription app not opened

  LevelUp · outside the top 100k

  Link to this reviewVerify at sourcelevelupnutra.com

• 1★2026-05-24

  Dreadful customer support. A week with an issue and no response to multiple emails and no action via online support

  Burn Cottage · outside the top 100k

  Link to this reviewVerify at sourceburncottage.com

• 4★2026-05-06

  I find this a great app and quite affordable. The customer service is also good, which is a plus since this is all new to me. However, I didn’t give it five stars because I wish I could create subscriptions for my customers. Additionally, I’d like the sales receipts to clearly show the discount amount, as reporting doesn’t capture it. It’s also a bit complicated to adjust someone’s discount. It would be great if I could enter the product’s original price, set a discount, or see their current discount when using dynamic discounts.

  Artisan Raw Go! · outside the top 100k

  Link to this reviewVerify at sourceshop.artisanrawdogfood.ca

• 5★2026-05-01

  Chandan was very helpful with getting my subscription box corrected

  Keskiyön Hovi · outside the top 100k

  Link to this reviewVerify at sourcewww.keskiyonhovi.com

• 5★2026-04-21

  Sehr happy mit der App, genau das, was wir gesucht haben. Also, excellent, friendly and quick support by Chandan. Thank you :)

  COFY · outside the top 100k

  Link to this reviewVerify at sourcecolcofy.com

• 5★2026-03-23

  Great customer service from Chandan! She was quick to figure what we needed done and everything was fixed very quickly!

  Equithrive · top 100k store

  Link to this reviewVerify at sourceequithrive.com

• 1★2026-02-18

  This app took down my shop for 48 hours before I was able to diagnose that it was their update that took down my store. When I worked with them to fix it, they refused to offer me a refund for even a single month of their service unless I was willing to give them full access to my store to diagnose the problem. I explained to them that their negligence operating at a base level made it impossible for me to trust them with full access to their store and I asked them to cancel and give me a refund. They held my store and subscriptions hostage for weeks before I was able to migrate away from them, uninstall the app, report them to Shopify, and file chargebacks (that I won because I had it in writing from them that they refused any refunds while holding my site hostage). They are friendly until a problem arises. Beware.

  Combat Candy · outside the top 100k

  Link to this reviewVerify at sourcecombatcandies.com

Read all 400 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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