Bold Subscriptions App · Selling products
Every review we hold for Bold Subscriptions App, quoted in full, with the store that wrote it.
Bigger stores rate Bold Subscriptions App at least as well as the crowd does. The store behind each review is the part the App Store never shows.
400 reviews pulled · 32 carry a rating and no text · 363 long enough to quote · 2021-04-30 to 2026-08-10
Every review we hold, newest first
Bold has been a solid part of our ecomm stack. Appreciate the solid support, especially from Daniel and Chintak.
The Scented Market · thescentedmarket.ca · top 100k store
Lack of access to a real human is common place now - not just this app. But I have had great support in the chat when I requested a human. Chintak went above and beyond for me.
The Good Home Co. · goodhomestore.com · top 100k store
A merge was required for an updated subscription version, was never informed that old version needed to be uninstalled, therefore was double charged for nearly 3 yrs before I noticed the charges. Offered 6 month refund, which is better than nothing. Merge was stressful and confusing with very little communication. Just I needed to merge accounts or my subscription accounts would be deactivated. Yet, they still charged me for nearly 3yrs even though the app was irrelevant! Infuriating!
RiversideSoyCandles.com · riversidesoycandles.com · outside the top 100k
bold subscription app not opened
LevelUp · levelupnutra.com · outside the top 100k
Dreadful customer support. A week with an issue and no response to multiple emails and no action via online support
Burn Cottage · burncottage.com · outside the top 100k
I find this a great app and quite affordable. The customer service is also good, which is a plus since this is all new to me. However, I didn’t give it five stars because I wish I could create subscriptions for my customers. Additionally, I’d like the sales receipts to clearly show the discount amount, as reporting doesn’t capture it. It’s also a bit complicated to adjust someone’s discount. It would be great if I could enter the product’s original price, set a discount, or see their current discount when using dynamic discounts.
Artisan Raw Go! · shop.artisanrawdogfood.ca · outside the top 100k
Chandan was very helpful with getting my subscription box corrected
Keskiyön Hovi · www.keskiyonhovi.com · outside the top 100k
Sehr happy mit der App, genau das, was wir gesucht haben. Also, excellent, friendly and quick support by Chandan. Thank you :)
COFY · colcofy.com · outside the top 100k
Great customer service from Chandan! She was quick to figure what we needed done and everything was fixed very quickly!
Equithrive · equithrive.com · top 100k store
This app took down my shop for 48 hours before I was able to diagnose that it was their update that took down my store. When I worked with them to fix it, they refused to offer me a refund for even a single month of their service unless I was willing to give them full access to my store to diagnose the problem. I explained to them that their negligence operating at a base level made it impossible for me to trust them with full access to their store and I asked them to cancel and give me a refund. They held my store and subscriptions hostage for weeks before I was able to migrate away from them, uninstall the app, report them to Shopify, and file chargebacks (that I won because I had it in writing from them that they refused any refunds while holding my site hostage). They are friendly until a problem arises. Beware.
Combat Candy · combatcandies.com · outside the top 100k
I needed help and my issue was resolved promptly and effectively. Thanks to Daniel in particular who was very efficient and effective :)
Titus Unlimited · titusunlimited.com · outside the top 100k
Support none existant no one ever gets back to you.
Postman Pooch · postmanpooch.co.uk · outside the top 100k
Great help and feedback for Daniel when I finally kame through. IA assistant was a pain. Would be great if the app had an option to select TAG to stay as "active_subscriber" until end of a prepaid subscription period. Appstle has that option and the reason why I use that app on my other Shopify page. (my shop is non product and access to specific pages are through customer TAGs.
Marzcia · shop.marzcia.dk · outside the top 100k
Great support. The issue was identified and resolved within a few minutes.
Dorchester Pet Care & Supply · www.dorchesterpetcare.com · outside the top 100k
Daniel was an EXCELLENT help! helped me troubleshoot so quickly! thank you!
Mother of Macros · motherofmacros.com · top 100k store
I needed help with a subscription question, and in no time at all, Bhumi had helped me with the concern I had. I'm very pleased with this app, and it's really helping me grow my mail club subscription! The customer service is fantastic.
Six-Penny Stamp · sixpennystamp.com · outside the top 100k
Chintak has helped many times with many questions, amazing!
Drinking Well Co. · www.drinkingwellco.com · outside the top 100k
Chintak was incredibly helpful and patient while troubleshooting my subscription and discount settings. He took the time to walk me through each step, clarified what needed to be adjusted, and made sure everything was functioning correctly before ending the chat. I really appreciated how thorough and friendly he was, excellent customer service! The only reason I’m giving this four stars instead of five is because the AI bot is terrible. While I understand the need for it to try and handle simple troubleshooting, it’s more frustrating than helpful. I’d strongly recommend removing it or improving it significantly.
The Natural Mama Co. · www.thenaturalmama.org · outside the top 100k
My experience with the AI chat bot was 100% negative. When I asked to speak with an agent, it attempted to deny my request multiple times until I told it that it was upsetting me. Then, it asked a few security questions and let me through. Once my human customer service agent (Chintak Pandya) was on the chat, everything was resolved in less than 2 minutes. They were prompt, knowledgeable, and courteous. Please continue to provide human assistance to us human beings out here on the user side of your software. AI = BAD, Human = GOOD
mastcoffee · www.mastcoffeeco.com · outside the top 100k
For a long time, we had trouble creating a page where customers could manage their subscriptions themselves. With the help of support, we finally managed to do so today, and we would like to thank Daniel P once again for being so helpful and patient.
Pride Dogs · pride-dogs.de · outside the top 100k
Chintak was really helpful.
NORTH · drinknorthwater.com · outside the top 100k
The Bold Subscriptions app has an excellent technical team and customer service, as they respond quickly and efficiently to any questions that may arise while using the app. The app works properly without interruptions, providing a complete solution for offering subscription products. I especially want to mention the support received from Bhumi, who answered our questions patiently and clearly.
EURO TE · eurote.com.mx · top 100k store
First, I’d like to express our deep disappointment in the quality of service and product we’ve received after being loyal members for seven years. The customer support has been unhelpful and consistently does the bare minimum to assist. The app still lacks multilingual support, and the widget offers very limited customization options. To make matters worse, we recently discovered that our subscription widget has not been properly loading on desktop for weeks. When clicked, it does nothing and doesn’t allow customers to select a frequency. We were also double charged during the transition between our old subscription and the new Bold migration that took place in October. The migration process itself was unprofessional and resulted in several customers being charged twice or inconsistently. Despite our attempts to work toward a solution, we received no meaningful support. Unfortunately, this left us with no choice but to move away from Bold.
Happy Goat Coffee · www.happygoatcoffee.com · top 100k store
CHINTAK was awesome to work with and did a great job! Hawk Soap Co.
Hawk Soap Co. · hawksoapco.com · outside the top 100k
great app looks beautiful and thank you to Chintak Pandya for all the support
Modern Days · unranked store
Customer service is great, instant chat and people are really knowledgeable and helpful.
Bookishly · www.bookishly.co.uk · outside the top 100k
Excellent Customer Service
Rapha Roots · unranked store
Customer support helped me get to the bottom of a payment issue and didnt tire of my endless stream of clarifying questions. Bhumi was my rep and they were great!
Dr. Bailey Skin Care · drbaileyskincare.com · top 10k store
annoying to have to go through the process again to migrate to anohter version
Next Level Goat Tying · next-level-goat-tying.myshopify.com · outside the top 100k
Great customer service, shout out to my man Chintak for helping us out!
La Prima Espresso Company · laprima.com · top 100k store
There are still a lot of hiccups with the app, and features not available, which is a bit frustrating. I've forwarded concerns to Chintak, who has been a great help. I'm foreseeing a lot of back and forth to help me with concerns. But overall, it BOLD works just fine.
Bernal Beast · www.bernalbeast.com · outside the top 100k
This version cut out a lot of features used in the previous version
Jack Wolf · jackwolf.co · outside the top 100k
Great customer service! Thanks, Daniel!
Quilling.com · quilling.com · top 100k store
Easy to talk to, fast to help. Happy with the service and with the revenue this app brings to my business! Thanks so much to Taylor for helping us during the change, it was super easy and went super smooth. BIG SHOUTOUT TO HERRRRR
Live Hermosa · livehermosa.com · outside the top 100k
Today, I reached out for assistance with updating prices for Subscribers. We had already done a bulk update, but it was ineffective. Daniel took the time to first begin updates for me and then to walk me through how to do updates, and even verified that it was done correctly. At the end, he made sure I felt confident to continue this process myself. Daniel was super helpful and patient. I truly appreciated all the help, and am happy that all our prices are the same across the board now.
Java Pura · javapura.com · top 100k store
thanks to Santinder for helping me translating the customer portal to spanish!
Ama BioLabs · unranked store
Thanks for great customer support today & helping me ensure my shop is running smoothly from learning to work the updated app to making sure my Shopify theme updates go smoothly as they interface with Bold Subscriptions.
Heritage Letter · heritageletter.com · outside the top 100k
Bhumi was extremely helpful for me in making some adjustments to my subscription group! They were able to help me with making changes to the code and the subscription groups. I thought it would take forever but they were able to help me out quickly and show me videos that showed exactly how to make the changes instead of trying to describe it. Very helpful! Thank you, Bhumi!
OTIS Craft Collective · otis.coffee · top 100k store
Daniel & Taylor were straight onto my issue, and it was fixed within days albeit from the other side of the world! Great works guys, much appreciated!
The Gathered Green · thegatheredgreen.com.au · outside the top 100k
I've been using Bold for years. Occasionally there has been an issue, but they have always gotten it worked out quickly. Many thanks to Navdeep and Nicole for helping me out.
Purple Lamb · www.shop.purplelambfiberarts.com · outside the top 100k
Bhumi did a good job helping me rectify an issue
Teshuah Tea and Coffee Company · teshuahtea.com · outside the top 100k
I have been using Bold for over 5 years. Always great customer service and technology. Thank you for allowing me to run my business seamlessly!
Handmade Soap Club · handmadesoapclub.com · outside the top 100k
Daniel P was so helpful and patient! Our conversation wasn't short and he stayed with me until every issue was solved. Thank you so much for the great customer service! I will be sure to share with friends in the industry.
GoodSport® · goodsport.com · top 100k store
Great company with amazing customer support. Shout out to Chandan and Daniel especially for helping us with all of our queries weekly, as well as the product team ( Paul and Art) for always giving us great advice on how to provide an excellent subscription experience for our customers.
The Coffeeworks · unranked store
I have been using bold for seven years now. Their customer service is number one and they are one of the most ethical companies I have ever worked with. I made an error in keeping two versions of the app going and being charged twice.Even though this was my fault (they had notified me to uninstall the old version, but I did not follow the directions), they refunded my money. Oh, and did I mention that the subscription app works flawlessly? I highly recommend.
Radiant Face 18 · radiantface18.com · outside the top 100k
Bold has the worst support. They do not care for your issue. No one contacts you and support tickets go in AI loop forever. If you have a chance use another app
Flex it Pink, Inc. · unranked store
Chintak was great - knowledgeable and quick!
SANE:MD · store.sanesolution.com · outside the top 100k
Daniel is a great guy :)
Think Crucial · www.thinkcrucial.com · top 100k store
We wanted to add the "manage subscription" link to our customers account page. Daniel was very helpful and patient. Thank you for everything. Raul @ HAY!
HAY! Straws · www.haystraws.com · top 100k store
I needed help with a Bulk Update for my Caramel Club, Chintak was very helpful and professional! Was able to update everything very easily.
Sugar + Spoon Caramels · www.sugarandspooncaramels.com · outside the top 100k
Daniel, the agent that assisted me, quickly resolved my issue and was very helpful!!
Canyon Hollow Decor · canyonhollowdecor.com · outside the top 100k
Support for Daniel was great so thanks again for your help.
Gordon Street Coffee · www.gordonstcoffee.co.uk · outside the top 100k
The onboarding process at BOLD has been seamless so far. Chintak has been able to help us with all of our customization requests.
Health Hut · shophealthhut.com · top 100k store
Absolutely wonderful customer service
Super Living Today · superlivingtoday.com · outside the top 100k
Love this APP and the customer service is quick and efficient.
Branch and Vines · unranked store
Great app. Customer service is top notch! Navdeep was one who fixed an issue in literally 5 minutes by adding some code. Excellent customers service to go along with excellent app.
Bodo's Yum Yums · bodosyumyums.com · outside the top 100k
The app itself offers all the features we need to provide our customers with the best subscription offer. Besides the quality of the app, I am very satisfied with the customer service and all the support i received. I am not the most technical but was able to set up bold and the offers by myself and where needed the bold team was there for me. Highly recommend if you are looking for an improved subscription experience for your customers.
Sambrosa · sambrosa.com · top 100k store
Easy way to improve monthly sales - offer a subscription option! Their support staff was very helpful in implementing this into our store. Highly recommend.
NuVision Health Center · store.nuvisionhealthcenter.com · outside the top 100k
Bold subscription service is so ideal for my wholesale coffee roasting business that provide drop shipping directly to online customers. I love that I could do the "subscribe and save" option for any item, giving my customers the freedom to subscribe to get any product they want with a little of the top.
Epiphany Coffee Co · epiphanycoffee.co · outside the top 100k
Thanks Daniel P, we tried to resolve this issue in the past with no luck but Daniel found the problem straight away and went above and beyond to remove code from old unused app causing issues with Bold making it hard for clients to log in. Cheers mate.
iNZect Direct New Zealand · unranked store
Bold App has limitiations that cause difficulties with our International Customers, but your Chat Representative, Daniel P., was very helpful in handling an issue with an international customer.
Jesse's Teahouse · jessesteahouse.com · top 10k store
Chintak provides the most outstanding and quick customer service! I really appreciated the great help received!
Merrifield Coffee Roasters · www.merrifieldcoffee.com · outside the top 100k
Less features that previous app and more expensive
MultipleSupplements.com · multiplesupplements.com · outside the top 100k
Update 27/03/2025 -Great customer service, quickly solved an issue with clients having an issue accessing their subscription. Gone from being an awesome app to complete rubbish with the v2 launch. I've been told after migrating from version 1 to version 2 that my store is no longer compatible with their app and I need to hire a coder to make my store compatible. I can't convey how painful it has been dealing with these guys, this process has caused me tons of pissed of customers, most of my products are no longer compatible with this app and i'm still getting to pay for it. This is after they confirmed my "eligibility" to use the v2 platform. Who ever designed the v2 well done in screwing up a part of my business and now I have to find an app that will actually work.
Inner Strength Supplements · www.innerstrengthsupplements.co.nz · outside the top 100k
fast and efficient
The Comfy Nest with Grace · thecomfynestwithgrace.com · outside the top 100k
They had great customer service! Bhumi helped me fix my problem very quickly and exactly how I wanted it
The Compost Cooperative · thecompostcooperative.com · outside the top 100k
No one was helpful EXCEPT for Irfan. he was the ONLY person who helped me. The rest were worthless. Irfan accessed my problem, asked the right questions, and ensured that he fixed it. He did not put the issue off on other providers like Cody. Thank you Irfan!!!!
Sharpside Consulting · unranked store
Evan and Irfan and the Bold Team is AMAZING. They were with me every step of the way. Thank you!
FireCreek Snacks · www.firecreeksnacks.com · outside the top 100k
Not useful and difficult to cancel. Can't effectively manage subscriptions. So their entire business model is based around customers forgetting about their app and leaving auto pay on.
Creator Ad Market · unranked store
The team is always helpful when I need assistance. Daniel even followed up after our chat was done. Much appreciated!
Teaspressa · teaspressa.com · top 100k store
Navdeep helped me solve my issue swiftly.
dupuytrensco · unranked store
Cody was incredibly fast, efficient, and knowledgeable. I had been struggling with migration for what felt like forever, and Cody made the process so much easier. My only regret is not reaching out sooner!
Original Hemp · originalhemp.com · outside the top 100k
I just signed up, and the support team is pretty on it. Even if you sign up for the initial free trial like me. PS Ifran from the team is amazing!
GuttButt · guttbutt.com · top 100k store
Great experience so far! Daniel was great in helping me resolve a few subscription issues!
Mr. Papou's · mrpapous.com · outside the top 100k
Irfan has helped me out more than once. Getting good customer support is so important to us.
Singer Farm Naturals · unranked store
I was having a pricing issue with the bulk update feature on the app. I reached out to Bhumi and they quickly resolved the issue for me with simple, easy instructions. I always appreciate good customer service. Thanks Bhumi!
Bricker Labs · brickerlabs.com · outside the top 100k
Thank you for being so responsive, Daniel!
Rock Paper Shears · rockpapershears.com · outside the top 100k
The app is very easy to manage, both from the admin and customer vantages. We've been using it for 4+ years for our deodorants with no issues and almost immediate in app support for any issues you come across or questions you have. I recently had a question about an active subscription I have for a product that has no variants that I wanted to add a variant to but was worried it might disrupt the active subscriptions. Chintak was able to test different ways of solving the issues on a test store and I went from realizing a potential problem to having a solution in under 10 minutes on the help chat.
SIN-MIN · sin-min.com · outside the top 100k
Chintak Pandya provided me quick and very accurate solutions to the issue I was having and was super patient and stayed with me while I had to pause talking to him and help a customer!
Blume Haus Fine Flowers · blumehausfineflowers.com · outside the top 100k
Chintak has been very helpful, prompt and willing to assist in my needs!
My Brother's Cup · mybrotherscup.com · outside the top 100k
Seamless with Shopify. BOLD continues to have excellent service people too
Coffeecology · coffeecology.ca · outside the top 100k
Chaysen was awesome to work with! He met my expectations and beyond! If the whole team has a servant heart like him, Bold will surely excel with their company. Thank you for such a seamless experience and your willingness to help me migrate everything over and offer more services. Thank you.
LB's HOME GOODS · unranked store
Please GOD can someone help me?!?! Can anyone suggest an alternative app that I can retain these last remaining customers???? I'm DYING to find an alternative to this nightmare of an app. We used Bold v1 for years and everything was fine. Since they forced us to "upgrade" (ha hilarious to call it an upgrade), it has been a NIGHTMARE. I've spent hundreds of hours trying to get the "upgraded" app to work. The "seamless" migration was a fail that I had to fix every single existing subscription manually with custom discount codes & notes. Since then I have had every subscription group duplicate the frequency list over and over... to the point that you would need to scroll for 3 feet to find the end of the frequency list. Thousands of dollars lost, endless customer complaints. Went from 400+ subscribers to now only 68. Most of the orders placed for subscription don't actually create subscriptions. And no way for me to know that we just lost what should have been a recurring customer. Product pages look ridiculous with all the duplicate subscription frequency options. No customer could navigate these. Front end support staff always says they have to escalate to developers, but no way to talk to developers directly. Around 2 weeks after contact I get an email saying everything is "fixed" and what that usually means is I have to start over trying to fix every item from A-Z manually. Can't remove the subscription widget no matter what I do. I've even deleted every subscription group and the damn widget still remains (sometimes duplicated five times over). After getting 3 months free three times over for "frustration"... I have been working on this for over a year... I gave up on even contacting them for credit. My DREAM is to dump them, contact my credit card company to dispute remaining charges (including their "oops.. we may have charged you too much for processing fees for months"... no shit, my processing fees tripled) by explaining their fraud, BUT I have these 68 subscriptions remaining. Can anyone suggest an alternative that I can retain these last remaining customers???? Shopify should have more control over this. This app should not even be an offer on their app market. AVOID LIKE THE PLAGUE. THIS APP IS A SCAM. Please, if you have an alternative that I can migrate over to please let me know. This experience has brought me to the point of considering ending the online side of my business just to end this nightmare.
Furly's Pet Supply · furlys.com · top 100k store
I have used the subscriptions for about 5 years now. The app has been great and the support when needed has been just as awesome. Thankfully I don't need support very often!
GotStolen GPS · gotstolengps.com · outside the top 100k
Excellent support from Irfan today, thank you so much!
Hay Box · haybox.club · top 100k store
I have enjoyed this app. The first version was a bit complex to set up, but now that they've updated everything, it seems to be working smoothly. There have been some hiccups, but every time I've reached out, the staff are always quick to respond and resolve issues. Thank you Chintak! You were a great help!
TriTails Premium Beef, LLC · tritailsbeef.com · top 100k store
Chintak very helpful and patient with me to help me understand the complexities of my challenging setup. Thank you Chintak, you are a true blessing!
ChillColoring · unranked store
Daniel is the Bomb!
Button Farm Club · www.buttonfarmclub.com · top 100k store
DO NOT WASTE YOUR TIME WITH THIS APP!!!
Natren, Inc. · www.natren.com · top 100k store
The app is very easy to navigate. If you ever run into any issues, their support team has always done a great job. I've worked a lot with Chintak and he's always resolved any issue quickly. Great app and great support!
Tremor Miracle · tremormiracle.com · outside the top 100k
We had an issue with the Liquid code that meant that we couldn't make full use of the application's functionality. Taylor made an amendment to the code remotely and got us up and running within an hour. Very happy!
Sidewalk Coffee Company · www.sidewalkcoffee.co.uk · outside the top 100k
very helpful with screenshots to guide me.
Boomers Protein · boomersprotein.com.au · outside the top 100k
TL;DR This app charges WAY more for WAY less functionality We have been using the BOLD Subscription app for over 9 years and I have been incredibly disappointed in the transition from v1 to this version of the app. The new version of the app is missing several key features that were included in v1: *No customer activity notification: in v1 we would get an email if a customer changed or canceled their subscription order, keeping our customer service team in the loop. *No confirmation to the customer if they change or cancel their order. There are email confirmations when a subscriber starts a new subscription or there is a payment issue, so I don't know why they didn't include options for editing or canceling a subscription. *In v1 customers could define their own subscription interval. Creating multiple variations to match the intervals that our customers are looking would create a very cumbersome list for the customer to have to sort through. *Flat Rate Shipping only for subscription order. We have subscription customers who use our local pick-up option, guess we won't be getting orders from them anymore! *Doesn't work with other BOLD apps. One of the main selling points for us almost a decade ago was that we could use the BOLD Subscriptions app with Custom Pricing and Upsells, but according to the BOLD Help Center the apps are no longer compatible. To add insult to injury our cost for BOLD Subscriptions is projected to 100x (yes, that is a one-hundred times increase!) over the cost we were paying for v1. I thought shrinkflation at the grocery store was bad, but this is ridiculous. We are currently looking at upgrading to Shopify Plus to manage our custom pricing and switching to the Shopify subscription app. I will say the front-line service team that I have interacted with has always been perfectly pleasant and are probably the best employees in the entire company.
KER Targeted Nutrition · shop.ker.com · outside the top 100k
Daniel helped me navigate learning bold and some glitches customers were having! He was great!
Niangua Coffee · nianguacoffee.com · outside the top 100k
10 STARS for CHINTAK. They did not give up until a solution was found. Friendly, thorough and persistent. Thank you, Chintak!
SURFACE DEEP · surfacedeep.com · top 100k store
It's helpful as you can resolve any issue with a live agent than AI immediately.
Living Truth · livingtruth.shop · outside the top 100k
Taylor did a fantastic job. Thank you BOLD
Branded Content NYC · brandedcontent.world · outside the top 100k
Bold's Migration Team was a big help in getting us up to speed in our latest update. Brysen and Cody worked with our team to ensure we had everything working as intended for our subscription products without interruptions to our existing customers.
Lifetones · toneshealth.com · outside the top 100k
The migration process was very simple. The team stayed in communication and answered all of my questions. Appreciate the support and would recommend bold to other organizations.
Thrasher Group · thrasher-group.myshopify.com · outside the top 100k
Do not use this app! I have never left a bad review for any app or product in my life, but I feel compelled to save anyone from having to deal with all that we have dealt with in this app. Not only does it continue to have problems, but they have the WORST customer service that I have ever experienced. They do not have any access to a live agents, ever. They have very limited business hours so if you have a major issue, which we have multiple times, you can not get any assistance if it is outside of their M-F central time office hours. Being an app in the eccommerce space, they should realize that these business are 24-7 and should at least attempt to have expanded hours since issues arise over the weekend too. They have shown us multiple times that they do not care that their platform glitches cause a disturbance in your business. That it could cost you customers. They simply don't seem to care. They show no concern about how long it takes them to even answer the support ticket in a timely manner, let alone actually fix the issue in a timely manner. I am always patient when it comes to tech because I realize that stuff happens and errors occur and all of that, but I am telling you. I have had more awful experiences with this app, its service, and its lack of customer service than I have ever experienced and I am so very frustrated. I have resisted changing to a new subscription app because I was worried about migrating to something new, but I should have a long time ago because this app continues to be a nightmare. Please keep looking and save yourself the trouble of dealing with this app. I am certainly moving on!
My Spectrum Heroes · www.myspectrumheroes.com · outside the top 100k
If I could give them a 0 I would. Things have worked fine for the last 4 years that I had been using V1. But the migration to V2 has been a disaster. Today is October 22 and since October 8, when their Tier 2 team got everything 'fixed', customers have been unable to order non-subscription products from my site. Today's rep told me " the action that needs to be taken must be done by our app developers and they are currently addressing critical and high-priority issues that have emerged in some of our other projects." I'd steer clear!
Simply Breathe · www.simplybreathe.com · outside the top 100k
The customer support team have made the Migration extremely easy for us. A big thank you to Krupa, Chase, Daniel P and Chaysen.
QTforyou · unranked store
This app is a huge enabler for the e-commerce side of our business, and the updates over v1 make it significantly easier for customers to manage their own subscription changes. When we have had questions or integration items to address, the BOLD team has been responsive and thorough. Special shout out to Brysen on the customer support team--thank you for going the extra mile to thoroughly address our questions.
Café Mulé & Ironside Roasting Co. · www.ironmulecoffee.com · outside the top 100k
I forbindelse med en migration af subscribers fra Bold Subsciptions v1 til Bold Subscriptions with Shopify Payment har jeg fået fantastisk hjælp i denne uge af Cody i Customer Service. Cody holdt fokus på opgaven, holdt mig løbende godt informeret om processen og kom i mål med det.
Lagom Coffee · lagomcoffee.com · outside the top 100k
Good customer service however wish they had a phone number. Too much back and forth with emails and things can be resolved quicker if you can speak with an agent on the phone. But the service we received via email was helpful just time consuming.
Age Quencher USA · unranked store
I wanted to provide feedback regarding the recent migration of my subscription. Unfortunately, the experience has been less than satisfactory. Since the migration, the shipping method and store pickup options haven’t been functioning properly, and this has caused significant inconvenience. I’ve always appreciated your service in the past, but this transition has been frustrating, and I cannot rate it positively in its current state. If there is anything that can be done to resolve these issues, I’d be happy to discuss further.
Harrar Coffee & Roastery · shop.harrarcoffeeroastery.com · outside the top 100k
Just got migrated with bold subscription, Chintak was absolutely awesome, so helpful, knew what he was doing going extra mile and all. Chintak is the reason you got a 5-star rating from me.
Healthkicks · healthkicks.nz · outside the top 100k
We mucked around for months trying to figure out what to do and when to start our migration form Subs V1 to Subscriptions to Shopify Checkout. Cheyson and Cody and his team jumped in and sorted everything out with simple easy steps and it took no time. This took all the pain away and in the end was a very simple process. Thanks to you both and your teams, we certainly appreciate your assistance.
CASA Online store · shop.casa.gov.au · outside the top 100k
Great app and excellent customer support! Thank you, Nicole!
Preferred Keto · preferredketo.com · outside the top 100k
Bold subscriptions has been a nightmare since we installed it, in their first version (V1) they could never figure out why our taxes were being charged incorrectly after years of problems so we would have to manually fix this for each order. Now with the new Bold subscription migration they did from V1 they have no idea what they're doing. First they told us groups could have 865 products and it didn't work so they said 650 products and now months later they tell us after the fact it has to be 250 products maximum. There is no way to be notified if you have a new subscription, cancelled subscription or paused subscription. The order notes from checkout aren't carried into the order so those notes do not come through properly. Right now the latest problem is that after subscribing to a product and adding to cart, it's not saying that it's a subscription item so we have no idea if it's working. Overall terrible experience and the new app is useless, they don't know what they're doing.
Critters Pet Health Store · www.critterspet.com · outside the top 100k
AMAZING Customer Support - Daniel was phenomenal and patient
oh hey · unranked store
Just went through the migration process from v1 to BOLD Shopify Checkout and it was a very smooth process that was significantly helped by the amazing customer service provided by Daniel and Chaysen.
BirdTricks · birdtricksstore.com · top 10k store
The AI chat bot on the chat isn't very helpful, but it's pretty easy to get connected with a live agent and Chintak is always very helpful!
Sufficiency of Scripture Ministries · legacy.sosministries.com · outside the top 100k
I've worked with Chaysen a few times and he helped me migrate to the new version of Bold, and I am very appreciative of him!
Oak Barn Beef · oakbarnbeef.com · top 100k store
Chintak helped me when I didn't want to be helped. I wanted him to just do it all! But with some breath work, a bit of patience and his PATIENCE combined we had success in less time then I'd expected.
Savor Living · savorliving.ca · outside the top 100k
Many functions not able to perform compared to the old bold v1. Hope could improve.
Mum Mum Gourmet · www.mummumgourmet.com · outside the top 100k
BOLD has worked well for my business for the last 5 years. It's been reliable and help was provided whenever I had a (rare) issue. I just migrated from V1 to V2 and support was helpful throughout the whole process. Everything is working well so far, and I appreciate Chintak walking me through all the steps.
NewLife Vitamin Shop · newlifevitaminshop.com · outside the top 100k
I signed up for Bold to try their product. One of the features they advertised did not work as expected, so the next day I uninstalled their app and requested a refund. They REFUSED to provide a refund and told me I had to wait until the charge went through, paid for their app even though I'm not even using it, and then request a refund. This is crazy. If you install the Bold app and it doesn't' work for you, be prepared to get ripped off or waste your time in a process designed to rip you off.
PupPod · puppod.com · outside the top 100k
We have used BOLD for YEARS and they have always been amazing and offer the best support. We have over 1,000 subscribers and they keep coming out with new features. On occasion we have a few gateway issues with payment processing, but they are always super quick to respond. Not only that our customs love how easy it is to sign up, change and edit their subscriptions. I HIGHLY recommend this app to anyone who is looking for a good subscription app for their business.
Fuzzy Loon Designs · fuzzyloondesigns.com · top 100k store
Excellent app and brilliant, fast support from the team. Special shoutout to Irfan, Chaysen & Evan. Thank you
The Bean Shop · thebeanshop.co.uk · outside the top 100k
This plugin is good option if you want to have a product or donation subscription. It supports for many kinds of payment method with Shopify Payments. Also, the support team is available to answer any question or concern including migration V1 to V2. Excellent!
Alcoholics Anonymous · literature.aa.org.au · outside the top 100k
If you are a small-medium merchant, DO NOT DO NOT switch to Bold! My migration from V1 to V2 was horrendous. On numerous occasions in the past year, entire batches of subscriptions were not processed overnight, for no apparent reason. First tier customer service is not helpful, it feels like they respond from a script. The tendency is always to blame Shopify and to divert inquiries to them. You can’t call a hotline, you can’t get transferred to a supervisor. You just get semi robotic replies in their online chat (that only works during day time business hours). If you are lucky enough to convince them to escalate your complaint to a higher level, you wait 24-48 hours for an email reply. Most recently, BOLD significantly overcharged me for the 1% transaction fee. I brought this to their attention before it became announced that the issue affected other merchants. After two weeks of waiting for an update, I had to follow up again and was given their wonderful solution. In a nutshell: “We (Bold) made a mistake. You have been charged incorrectly. We are now going to charge you the correct amount. Shopify will refund you the incorrectly charged amount in a few days/weeks”. Unbelievable! No substantial apology, no compensation for the time and effort. I feel like it will now be up to me to chase after Shopify to get my money back for the mistake that BOLD made. For a fintech company, this is absolutely unacceptable. Take my advice, read the reviews for other apps, and chose one of those. BOLD may go out of their way for the large enterprises, but small businesses get treated like crap. I am going to start working in migrating to an alternative platform asap.
Charlie · www.charliemeals.ca · outside the top 100k
My advice to anybody looking for subscriptions is to find a different company that has a successful app that has been running for a long time. This new version of their app needs TONS of work. The app needs so much work. Ever since they "upgraded", the new platform is much more confusing and difficult. Everything takes too many steps, user interface is awful, and they are clearly having tons of coding issues because my updates are not reflecting on the store page. Their customer service has also been very slow, communicative but slow. And they never give you a full answer in their email, they respond with a question. So then you have to wait another 3 days for a response. I have been dealing with issues for weeks of countless emails, still no resolution. They currently paused all subscriptions for now because they know how awful it is running. My advice to anybody looking for subscriptions is to find a different company that has a successful app that has been running for a long time.
NJ Gourmet Meal Prep · mynjgourmet.com · outside the top 100k
Overly complicated. Don't support dev stores so you have to pay on a real store to play around, slow support and dont support new shopify accounts
Getfish Seafood · getfish.com.au · top 100k store
I had a quick issue with setting my default from subscription to one-time purchase and Krupa was able to help me quickly with a screenshot and quick video. I have had bold for 3 years and their customer service is really good.
Aromalief · www.aromalief.com · outside the top 100k
DO NOT USE THIS APP. If you are migrating from Bold v1 to this app because V1 is no longer supported - your experience will be terrible. Really basic features are missing - the support team gives you attitude and treats you like you are stupid when you ask questions. NO Build-a-box migration. NO fixed-term contract options NO Convertible options for migration. It is NOT an embedded app, so if you want to change anything, they refer you to the theme code and ask you to change it yourself. Really simple features are missing, along with all the main features above. NEW users - STAY AWAY. MiGRATING users - I wish you good luck. There is a reason it is the lowest-rated subsciption app on Shopify. BOLD used to be a great company with great apps, but they have dropped the ball on this one.
36th Parallel Specialty Coffee Roasters · www.36parallelcoffee.com.au · outside the top 100k
Bold Subscriptions is easy to use, and the customer service team is able to quickly help us resolve issues. We worked with Krupa a few times from their CS team and they're great :)
Endorfin Foods · endorfinfoods.com · outside the top 100k
V2 has been great for us. I needed a few things yesterday, and the service was fantastic. Fast, responsive. Able to do customizations.
Woman Evolve Book Club · unranked store
We have used Bold Subscriptions for over three years to bill our monthly recurring Shopify accounts. Have experienced virtually no issues and have had great support when required. Love the new app dashboard. Would highly recommend to any business needing a reliable customer billing platform.
SafeGuardian Senior Medical Alarm SOS Pendants & Smartwatches. #1 Fall Detection w/ Call & Text Alerts · unranked store
Krupa is great!
V Vitamins · vvitamins.com · outside the top 100k
Irfan a été très aidant et a résolu tous mes problèmes en quelques minutes! Mes clients aussi sont très heureux de leur expérience
Pattes Vertes · pattesvertes.ca · outside the top 100k
Customer service is super helpful! I was struggling to help a customer and Krupa did everything they could to help me find the right solution! The tips I was given will be saved in the event I run into the same issues again.
Jack59 · www.jack59.ca · outside the top 100k
Krupa did a great job trouble shooting. Quick turn around too!
Keto Brainz Nootropics · ketobrainz.com · top 100k store
We've been using Bold for several years now. We were a bit anxious of switching from V1 to the new version, but I must say that 1: The tool works great, but even better 2: the support is great. (Shout out to Daniel, Krupa and Chandan) Would definitely recommend.
Ginbutler · ginbutler.dk · outside the top 100k
I'm just getting started with the app, but I have to say that Irfan in customer service is AMAZING. I had a little trouble getting a few things to work and he took careof them all quickly and also sent me instructions so if I could do it myself if I needed to fix something in the future.
tooktake · unranked store
Works well for our company. Would recommend
Beck & Bulow · www.beckandbulow.com · top 100k store
would like to see a pickup feature for customers to choose from or switch out between delivery and pickup.
mealsbychefswole · mealsbychefswole.com · outside the top 100k
Review Changed from (*****5) to a (****4) Choosing a subscription platform is so MUCH EFFORT! Thankfully i reached out to Bold Support for options (I was on v1) and Chintak assured me that migration over to Bold v2 was the right move for us. I was so grateful, as we have been on Bold v1 paid version since 2019/20. Thanks for keeping our subscriber base taken care of! Bold on Shopify for the win! **CHANGED REVIEW** Since the 22nd of Feb I'm not such a happy customer :( User Experience(lost a *): Lacking forecasting ability and adjusting customer subscription dates, reports are only available in excel. Inability to sort upcoming orders by date in app. ...not handy AT ALL. The only active sorting feature is ACTIVE, PAUSED, etc. so if you have 300 active subscriptions you have to scroll thru all 300 to see what day they are posting. OR export an excel spread sheet, sort that, then go back to the app and look up the accounts and make the changes. Yikes! Customer side, it's okay for individual account holders changing products and dates etc. Back to searching for a more User Friendly Platform.
Barnyard Coffee Roasters LLC · barnyardcoffee.com · outside the top 100k
I used to love Bold, I have been a customer since 2016. But both Apps and the Customer service has declined and is horrible! I had to uninstall all Bold apps to include this one.
Southern Elegance · www.secandleco.com · outside the top 100k
I just installed the app and I'm sure this app will work fine BUT I have products that I DO NOT want to be shown to customers from within their login portal in the "add product to subscription" section. Unfortunately there is NO WAY to hide products here which is asinine because of course the app allows you to restrict what products are available for subscription to begin with but then they just show everything by default in the customer portal regardless of what I want made available? The support team called this a known bug but I would not call it that since the app as been out for several years now, it's way beyond bug status, this is just Bold being lazy. I was on Bold subscriptions 1.0 and finally ported over to this version only to find that it is far less customizable in many ways, this being the one I can't seem to work around.
DrOliviaNaturals.com · drolivianaturals.com · outside the top 100k
We've been using BOLD for a while and have just migrated from v1 to v2 and we've left recharge from our other store. Irfan with Bold support specifically is one of the reasons we're brining everything under Bold. Irfan and the team have always been ready to help us with any problems that we have (most of which are user errors).
Farmer and Thistle · farmerandthistle.com · outside the top 100k
Muy caros para el servicio que ofrece y la atención al cliente es muy mala. Muchos problemas en su instalación y durante su uso. No se actualizan para nada.
Artmonía Café · unranked store
Do not - DO NOT - get this app for subscription management. I used them for years and things used to be great, including the customer service. It is now a dumpster fire (customer service refused to help us with a minor integration issue and as a result our subscriptions were down for over 2 months...it was an actual nightmare to get it resolved. The craziest thing was we had had this issue before and they had fixed it no problem; the support team has narrowed their scope tremendously). I repeatedly tried to book a call with them during those 2 months so that we could solve this issue faster; they refused. Email responses would take a week to hear back from them. Only once I threatened to leave Bold was the ability to book a call suddenly made available. Just skip the headache and get Recharge.
Little Creek Lamb & Beef · unranked store
Bold works good for us. Still getting used to everything after migration from Bold V1, but overall it works fine.
Aprika Life · aprikamatcha.com · top 100k store
Customer service via chat was very helpful. Irfan understood the problem I had and fixed it immediately. Also sent an aritcle on how it was fixed in case I have the problem again in the future.
K&K Skin Products · kkskinproducts.com · outside the top 100k
I do not understand how to cancel my subscription to BOLD on my Shopify since I did not complete the set up and am being charged for the service.
NewDittySwag · newdittyswag.com · outside the top 100k
Great customer service! Had a technical issue on Bold and Chandan and the online chat team have been very helpful and helped us resolve the issue in no time. Thank you.
de-liver-ance · unranked store
We were excited to test Bold Subscription. However, this app only offers basic frequency subscription build. You can't even create a prepaid subscription. For basic functionality it should not be priced at $49.99 + 1% transaction fee. Better apps out there.
Kekao · kekao.co · outside the top 100k
Krupa was very kind and quick to provide answers to my multiple questions.
Fiori and Fern · shop.fioriandfern.com · outside the top 100k
Good app, excellent customer service. V1 was good, but it did have a few issues (mostly relating to the fact that it was a third party payment and not fully integrated with Shopify). V2 has fixed all of that, so now refunds, shipping, payments, etc. are all seamless. The team helped me with the transition from V1 to V2 and that worked very well. Overall, I'm very happy with this app and would recommend it to anyone looking for basic subscription operations on their shopify page
Sterling Valley Maple · www.sterlingvalleymaple.com · outside the top 100k
We used the 1.0 version of this app and are thrilled with all the updates and changes to this new version. The integration into Shopify is seamless and the intuitive way the app works is fantastic for someone like me who is so not tech savvy. Can't thank Bold enough for all their help and the ability to maximize my sales with recurring revenue. Their support is phenomenal as well!
LuxIllume · luxillume.com · outside the top 100k
The app is not ready for regular use -- at least for my business. After working with them for over a month on the transition -- we learned through testing (not even directly from them) that prepaids were not yet working. My business almost exclusively uses the prepaid feature Now I am being charged for two apps -- with the new one not even feasible for my business.
On Point Quilter Subscriptions · on-point-quilter-subscriptions.myshopify.com · outside the top 100k
Great app. I've been using this to manage my subscription vegan meals for years now.
Vegin' Out · www.veginout.com · outside the top 100k
Good experience with the new app - we switched over from v1 - the migration was seamless and so far we're enjoying the new interface and are finding it able to suit our needs very well. We've had a few minor fixes that we've needed to get set up and customer service has been great. We've been dealing with Chaysen and they've been excellent!
Copicut Farms · www.copicutfarms.com · outside the top 100k
Enjoying the app. Overall it's easy to use. A couple of features we'd like to see change. One example is that when you cancel and refund a customer's order you have to do it twice. Once through the Bold App and then again through the Shopify App. It should automatically cancel and archive the order when you cancel it on the Bold App...all in one seamless process.
Unbelievabuns · unranked store
Easy, Simple & Great! This app is a fabulous add on for any e-commerce site trying to maximize reoccurring revenue. Easy and fast to install, straight forward intuitive interface on both front and back ends and works great! Highly recommended!
ACCA KAPPA · accakappa.us · top 100k store
Been using Bold for 6+ years. Some of the BEST customer service you can find. Even to the point where they'll help adjust the product subscription layout. Game changer. And the features are great for our one-product based business. Reliable company that we don't plan to switch.
Zaca · zacalife.com · top 10k store
Bold has the best apps, for the best price, with the best support. I’ve been using them for the better part of a decade and it finally became time for me to migrate away from Recharge when they raised the prices of our plan. Chaysen and his team made the process so easy. Everyone we worked with was incredibly responsive.
inStride Running · instriderunning.com · outside the top 100k
Bold is a crucial stepping stone for growth in any online retail business, offering customers opportunities to set up subscriptions to relive stress of having to constantly re-order. As well as helping companies secure future set orders. Bold support/customer services have been a wonderful help in any required support or questions.
Jackson Reece · kinderbynature.com · outside the top 100k
We have used both versions of bold now. Each has been simple to use and easy to navigate. Their team was super helpful for moving our subscribers to the new platform. They made sure everything was running smoothly before letting us know the integration was finalized. The new version of bold is a little different than the one before, but it is still an excellent service.
Zatural · zatural.com · top 100k store
Easy app to use for subscriptions
Hope Health Supply · hopehealthsupply.store · outside the top 100k
Fantastic customer service! Transition from v1 to v2 was seamless, and now backend is much more user friendly.
Lost Sock Roasters · lostsockroasters.com · top 100k store
this subscription app has quite a few customizable pieces to help me get my products exactly how i'd like them. we sell pretty nuanced and only on a yearly subscription, and once set up, bold does it all for me.
Okra & Molly · okraandmolly.com · top 100k store
Easy to work with and performs as advertised. Also they have humans on the back end to assist as needed.
Rugged Ridge Forest · ruggedridgeforest.com · outside the top 100k
Love BOLD! Easy app to install and get started on. Easy to also navigate and manage.
Golden Thread, Inc. · goldenthreadshop.com · top 100k store
Bold Subscriptions has been exactly what our subscription box business needed! It works great and greta for our customers!
Trunky · www.trunkylife.com · outside the top 100k
Great app to use and we have been using for the past couple of years. Service is great and help is always on the other side, which is very important for us. Would recommend to any business, especially with the free introduction trial period for you to try. Would be great if there was a service, where you can hire a BOLD expert to help companies increase their subscription numbers.
MYOBAND UK · myo-band.com · outside the top 100k
Great!
Promise Cosmetics · promise-cosmetics.co.il · outside the top 100k
Upside: Very easy to use and navigate. Downside: US app so support is only available after UK hours. Would be much better if support was available during GMT.
Himmense · www.himmense.com · outside the top 100k
Very useful for monthly subscription on books.
Sherlock Holmes Books by MX Publishing · mxpublishing.com · top 100k store
It has been easy to install and use.
Global Positive News · gpnnstore.com · outside the top 100k
I like that I am able to do subscriptions and that my customers are able to manage their subscriptions on their end. I do find the following things frustrating and clunky about Bold at this time: -For some reason, the app suddenly started allow people to subscribe with local pickup as their shipping option. Although a few people have done so (I would not have allowed this if I knew), I am not able to make any changes to their account in Bold without putting a shipping address in. -Why aren't there short term gift subscriptions? I shouldn't have to pay for another app for this.
Seaworthy Coffee Roasters · www.seaworthycoffeeroasters.com · outside the top 100k
The app has been a great and easy-to-use tool to manage our subscriptions. It has saved us a lot of time and money by automating all the processase related to subscription management.
Hampton Coffee Company · hamptoncoffeecompany.com · top 100k store
Bold is the heart of our business. So thankful for a subscription app that works so well with Shopify and our e commerce business
Light to Dark Coffee · unranked store
Great product - really helped my business and customers. Lost without it :)
Head Wines · headwines.com.au · outside the top 100k
The back-end management for subscriptions is wonderful. Anytime there are issues the BOLD team is quick to respond and resolve.
Flourish & Roam · www.flourishandroam.com · outside the top 100k
It's mostly good but the customer can't always adapt their subscription pattern that easily. From the business side, it is straightforward and we can change things when customers ask and also add varying subscription dates/skip.
Organico Realfoods · www.organicorealfoods.com · outside the top 100k
Super customer support, really enjoy the app for our subscribers. Still in the process of migrating legacy subscribers from our old platform, but so far the Bold app and the support we've experienced has been great. Shout out to Krupa!
VAHNA · vahna.com · outside the top 100k
We hate the new Bold app - we signed up originally with the old one. The new Bold has less flexibility to update our customers information and is more difficult to generate reports. The customer service is inconsistent and emails appear to be answered by bots rather than humans. Overall - if I had the time to find a different app for renewing subscriptions, I would use it. I just don't have time right now.
BmoreArt · bmoreart.myshopify.com · outside the top 100k
This is a great subscription manager! I've found it to be very useful, reliable, and the help section is user friendly and I'm really happy I made this choice. I wish other platforms were as easy to use as BOLD!
The Microgreens Depot · unranked store
Wonderful and helpful customer service!!! Love this app and recommend it to other small businesses constantly!
GumiPoni · www.gumiponi.com · outside the top 100k
Everything works like clockwork, and the UI is easy to use.
Zen Principle Naturals · www.zenprinciple.com · outside the top 100k
Daniel was an excellent representative for your compay. He was extremely knowledgeable, patient and personable
phenomenalwater · phenomenalwater.com · outside the top 100k
Bold has been amazing in us being able to set up subscriptions, the integration into shopify has really helped us to expand our services of products! Great app, customer service has been awesome, would recommend to anyone who is looking to add recurring payments and subscriptions!
The Pilates Shop · unranked store
The Bold app is sensational. I worked with Krupa at Bold to make sure that my motion theme upgrade on Shopify was in sync with the Bold app. Krupa was professional, courteous and a knowledgeable problem solver. He took the extra step of checking everything from the customer perspective and resolved all outstanding issues immediately. I truly appreciated his technical expertise. There was no runaround, no deflection - just a resolution of the issue. Finally, the Bold subscription is critical to our sales. 5 Stars +
Trio Nutrition · www.trionutrition.com · outside the top 100k
We love this app. It's been easy to use and drives repeat business.
Evridge Farms · www.evridgefarms.com · outside the top 100k
Works reliably for our basic use cases, many thanks
Wurth Additive Group · wurthadditive.com · top 100k store
Best subscription app I have found! Super easy to install and any slight user errors on my part the Krupa from their customer service team was able to help me asap!
Mountains & Mermaids · mountainsandmermaids.com · outside the top 100k
There are some limitations of the app that doesn't quite suite our needs, so only giving it three stars. Customer service is great, though. Wanted to give a shout out to Krupa who responded quickly to our questions and was very courteous and got to the crux of our question.
Eco-Cha Teas · eco-cha.com · top 100k store
We worked with Krupa from their Support Team and he was efficient and resolved our concern quickly. Highly recommend!
Tower Roasting Co · towerroasting.com · top 100k store
Overpriced and lacking many useful features many other subscription apps have. Migration to other app took way longer than it should have so now I've had to pay for another month I didn't use. Worst subscription app ever. Don't waste your time.
The Tasty Vege Co. · unranked store
Used to be on v1 and the app worked great. I was forced to switch to v2 and now come to find out they have removed important features, like failed order notifications to the merchant, we have to now manually run a report to figure this out, giving us horrible customer service to our customers. Second I had an issue, an error message from within the app and was told by support twice that it wasn’t their issue and to reach out to Shopify. Shopify told me I had to reach out to the app developer. I think it’s time I start looking for another app to use. Unfortunately the migration tot he new version went in the opposite direction that one would expect for a new app. It does have a nicer interface and can more easily interact with customer accounts, but all the internal features got worse. Like the way you have to set up options for customers to select a reoccurring time looks horrible on a product page now. Like I said the only nice part is the interacting a with customer accounts is a little better than before. It’s a shame because I’ve been using this app for 3+ years.
Pet Food Center · unranked store
Bold's support has been excellent. We recently worked with Krupa, who was knowledgeable, responsive, and helpful in getting our issue resolved quickly.
The Hao Life · unranked store
Krupa was a big help! Thanks so much!
My Runway Eyes · unranked store
Staff was super helpful when I had an issue. Thanks Krupa!
Case Elegance · caseelegance.com · top 100k store
Really appreciate the customer service at Bold. Krupa is my problem solver and does that very well. The app itself has some significant gaps in user friendliness, but I'm giving it 5 stars because it's robust and has a can-do attitude. Hopefully the UX issues will be sorted along the way.
Hey Happy Dog · heyhappydog.com.au · outside the top 100k
The transition to V1 to V2 was great thanks to Cody and Krupa. Looking forward to seeing how the new version works for my business!
Elderberry Queen · www.elderberryqueen.co · outside the top 100k
I switched to Bold from Recharge because I was having so many issues and their customer service is like non-existent, they are very bad at it. But I'm happy that at Bold, customer service team is great, they are always fast to help and resolve our issues, shout out to Kupra for always being fast to help. I'm happy I decided to switch.
The Fabulous Planner · www.thefabulousplanner.com · outside the top 100k
Bold has helped us add subscription functionality to our site and are super helpful in any support issue that we have - from installation to customer issues. Recently, Chandan helped us navigate a customer support issue where the customers' profile was missing a bit of info that was preventing us from swapping their product. They helped us solve the problem quickly! Thanks Chandan!
Rhino Coffee · rhinocoffee.com · top 100k store
Chintak did a great job of explaining how to solve my issue after migrating to the new subscription app. Unfortunately the shipping rates were all screwed up after the migration and I am still waiting for a resolution after over 2 weeks.
Buon Giorno Coffee · bgcoffee.net · top 100k store
The application doesn't have all of the bells and whistles that I would like. I would like to be able to isolate and export more of my business date via CSV and I'm unable to do so. What I will say is that the customer service is "bar none" every interaction is friendly, the representatives are knowledgeable, and more importantly patient. Great service is hard to come by these days but, not with this web based organization. I spoke with Irfan today and the experience was most delightful to say the least. Thank you!
SoulFULL Eats · www.soulfulleatsjax.com · outside the top 100k
Gran apoyo para arrancar con nuestro programa de subscripciones! Gracias! dogsfortheearth.com
Dogs For The Earth · www.dogsfortheearth.com · outside the top 100k
Krupa provided speedy and thorough customer service when I had an issue caused by some website changes I made! Very pleased with this interaction.
Happy Birdwatcher · happybirdwatcher.com · top 100k store
so good super Daniel is perfect
Tran.scend · unranked store
Update 7.28.23: Yet again I am blown away by customer service. Chintak fixed an issue for me that I honestly was expecting a "We can't do anything about that, you need to speak with shopify or the theme company". But no, Chintak was able to make a change that will make life for my customers much easier. Thank you! I've never had anything but a fantastic experience with Bold Support. From the migration process from V1 to changing the text for me when I could not figure out coding. Their customer support is what makes me a very loyal customer. Special shout out to Cody for being my go-to migration guru. I can always count on Cody for a speedy and helpful reply to my emails. Also like to send another shout out to Chintak for help with my most recent question, great communication, solution and follow up!
Custom Equine Nutrition · customequinenutrition.com · top 100k store
The Team at BOLD has always been easy to work with and quick to fix any issues. Esha and CJ did a terrific job helping with the upgrade and necessary changes. Thank you! Great customer service.
weaverscoffee.com · weaverscoffee.com · top 100k store
The app has been great! I had one small issue and Esha was super helpful and fast getting everything fixed!
TERRA · shopterra.co · outside the top 100k
Great customer support and quick responses. I highly recommend this service for anyone looking for seamless integration.
Terranamdo · unranked store
DELETEDNTHE APP A YEAR AGO THEYN BEEN CHARGING ME FEES EVERY MONTH1!!!!! avoid!!!! scam!!!! EVERY MONTH!!! U OWE ME 450 DOLLARS!!!!!!
BAD BITCH CLUB · unranked store
After updating our software we had a few issues pop up, as expected. Thanks Chintak for quickly responding to my support request!
Carrboro Coffee Roasters · shopcarrborocoffee.com · outside the top 100k
I have had issues with the app, but the last two times I have reached out to the support people and both times I was helped by Chintak who was very helpful and courteous. I appreciate the time and the patience and appreciate getting the issue resolved. Thank you!
For the Love of Dutch · fortheloveofdutch.myshopify.com · outside the top 100k
Update: the issue has still not been worked out, as per response from Bold. Unfortunately, there is a serious glitch in Bold's currency conversion in the subscription app. Bold has still not been able to resolve this after over a month, and it's causing us ongoing issues for our customers and our accounting. It's been frustrating as they are taking a long time to answer, I've been passed around and had to answer the same question by different people twice, and now the person who I had been speaking to has gone on holiday and I've been passed to someone else. The glitch is that when customers have their subscriptions changed from the backend they then get charged the amount set by our store, only it's in their original purchase currency. So if the price in our store is 49.60 AUD, and the customer originally purchased their subscription in USD, when we swap a product for them, they start getting charged 49.60 USD instead of 32 USD (which is the correct conversion rate). It's a massive issue, as we changed the products in ALL our customers' subscriptions (the customer was effectively getting the same product, we just had to create new SKUs in Shopify and update the subscriptions accordingly), so this is now happening to around 25% of subscription transactions, as these are in USD. Also, when we change products in the backend, some customers are being charged for postage and others aren't - we have no idea why.
Tielka · tielka.com · outside the top 100k
Irfan helped me quickly and succinctly. Bold keeps rolling out some good things that help make subscription items easier and easier to offer customers.
Ruddy Man Grooming Co. · unranked store
Customer service is responsive but the app itself has some issues. No bulk edit or pause button- so if we are skipping a week of delivereis I need to manually go in and change each individual subscribers account. Also they don't charge taxes on the initial sign up for taxed items (but they do on subsequent charges). If you edit a product in a subscription group it will not update current subscribers to the updated product- you will need to swap with another product then swap back. Works week to week but when you want to do anything else it is a real pain.
Argus Farm Stop · argus-farm-stop-weekly-produce-box.myshopify.com · outside the top 100k
Perfect customer service !! Jade Buhler was amazing to help me set up the subscription the way I wanted. Love the app so far, it integrates really well on my webesite.
KIAGO Nutrition · kiagonutrition.com · outside the top 100k
I have been using the subscription for over a year and it has worked well. I have chatted with support and they are quick to answer questions and find solutions.
Essentially True · unranked store
Very pleased with the customer support - issues we experienced around creating customer accounts following guest checkouts and address sync problems were dealt with professionally and quickly by Dan from the Bold Commerce team. Now we can use the app as intended (within the limitations set by Shopify for subscription apps..)
Lemonaid & ChariTea · drinkinghelps.co.uk · outside the top 100k
Support staff is extremely good - reply back in timely manner and answer all questions. BUT the app itself Bold Subscriptions for Shopify Checkout app has a lot of limitations from very limited email notification triggers, no tagging for Subscription order at the order level which was there in bold V1:-(, no notification if a payment failed to us the vendor.
Pure Life Science · purelifescience.com · outside the top 100k
Watch out! This is one of those apps where they make cancelling and getting a hold of them an absolute nightmare. There goes $250+...The app is also very laggy..Be careful!
Galy Shop · unranked store
The app is great, but is more difficult to customize and navigate that other apps I've tried. Brysen was great to work with in helping me with my issues, but he wasn't able to resolve all of my issues without getting another department involved. Still, we are pleased with this app so far!
Wonder Oral Wellness · wonderoralwellness.com · outside the top 100k
Great and easy to manage app! Had an issue earlier today with a button feature... their team resolved the problem by the end of the day. Top notch!
Morrocco Method International · unranked store
Really helpful support. When my Shopify theme was updated, there was a missed step. I needed help updating my code and subscription verbiage, and figured I could reach out to Bold for help, and Chintak was super responsive and did so right away. Thanks!
Bonito Coffee Roaster · bonitocoffee.com · top 100k store
Brysen was really helpful, answered all my questions immediately - really pleased with the subscriptions so far.
Mouldd · www.mouldd.co.uk · outside the top 100k
Excellent support. Brysen from the support team was quick, helpful and responsive. So far, a great app to work with.
Barnacle Foods · www.barnaclefoods.com · top 100k store
Customer service with Chaysen was top notch - very knowledgeable and solved my issues quickly and completely - Bold support makes this a great add-on for Shopify. - - Mohammed was also GREAT - very knowledgeable
store.rootganic · unranked store
We are new to Bold Subscriptions and Chintak was really helpful when it came to a problem we had installing the app on our store. Very positive first support request.
pinupwow.mobi · unranked store
We are happy with Bold. Tha app might need some more development to function right away but we got really god help from the support team. They answer quickly and helped us really well.
lvkaffe.no · lvkaffe.no · outside the top 100k
Chintak walked me through a problematic situation. She is professional and helpful. The Bold app however, would be better if it auto populated price changes so it would not be so manually inefficient.
Moodbeli · moodbeli.com · outside the top 100k
The javascript file for this app is way too massive, destroyed our search ranking just by installing. I didn't even get the app set up, and it's going to take our site months to recover from.
Famous IRL · www.famousinreal.life · top 100k store
Mohammed was extremely helpful in setting this up for me and it looks great and works well! I am really happy with it!
BIOLOGEN · unranked store
Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of
RareMunchiez · raremunchiez.com · outside the top 100k
I like the idea of Bold as a service though they have quite a number of improvements to be made. We have a few other websites that use different subscription services and Bold is the weakest. The support on Bold needs to be improved significantly. It's hard to know where you stand and moving away from email support to a hard-to-find ticket system hasn't improved this. Bold Subscription V2 is ok if you have a simple subscription process which we have. There are a number of issues with the app itself though this will depend on the use case. I'll provide one example. If you have a Condition based product with variables and different price points for each variable under the same product type the subscription discount won't change with the variable. It's like the logic only loads with the product on page load but doesn't dynamically change when your product variables are selected. I'm an optimist and hope that these bugs can be ironed out in time before I build up the motivation to move everything over to Recharge Or Native. Frazer.
Decadent Decaf Coffee Company · www.decadentdecaf.com · top 100k store
I migrated from v1 to v2 thinking it would be better. It was horrible. It is worse than v1. Run away from this subscription app, it will only cause you headache as you scale your business.
1915 Farm · 1915farm.com · top 10k store
Good customer service! Easy integration. Wish it was a bit more customizable but so far it's going well for us.
BRASSYBRA · brassybra.com · top 100k store
After I gave BOLD a 1 star review based on the service they gave me and the 'known limitations' that are not clearly identified anywhere on the app detail page or support page and after spending way too much of my life trying to get the stupid app loaded on to my Shopify site... they requested that I remove my rating. Here is my official response... Hi there. I understand you want me to change my rating. But my issue goes beyond a ‘known limitation’ in your sales channel app. You are offering a subscription based service for $50/month in Shopify and not only can I not ring that up on my POS, my customers are unable to select ‘Pick Up’ or ‘Delivery’. Which in our case is a deal breaker. When I signed up for BOLD these ‘known limitations’ were not fully disclosed prior to me purchasing the app, nor were they made clear to me before I spent a GIANT amount of time setting this up in Shopify... only to find out that all my hard work is null and void because the app isn't compatible to Shopify. (Let's call a spade a spade shall we?) I hope you understand my frustration. We would like a full refund for the money we have spent thus far. As for the time I've lost trying to make this work we'll just call that a wash. If I receive a full refund and you make a good faith effort to disclose your 'known limitations' in your app description I will consider ‘removing’ the rating.
Ginger, Grapefruit & Rosemary · unranked store
We switched from Bold V1 to V2 1.5 years ago. Never the promised upgrades, never the transfer of V1 customers to V2. Now this app starts sending customers 3 products and charging for 1. Bold has lost our company a lot of money and has poor support. We have moved on. We moved on to another solution.
Koffee Kult · www.koffeekult.com · top 100k store
The live chat option with the Bold team is amazing. I needed help with changing something on our website for some time, and thanks to Kelsey my problem is no more. She was efficient, polite and able to direct me so well. So thank you Kelsey!
Kickback Coffee · kickbackcoffee.co.uk · outside the top 100k
Had some issues launching Bold but the team was amazing. BIG shout out to CHINTAK-superstar support!
Plant Crystals · plantcrystals.co · outside the top 100k
App is great! I'm leaving a review because customer service is the best here. They take care of you even if you are cancelling (not utilizing the features right now but will in the future). Also, Bold is the only solid app I have found for recurring subscriptions. It's complicated to create recurring orders and they handle everything for you and make it simple.
Peak Performance Nutraceutics · unranked store
AVOID Bold Subscriptions. If you're planning on building your subscription members on Shopify - BOLD is NOT the way to do it. Bold Subscription's Version 2 doesn't even deliver the basic functions it purports to provide. We've had a year of issues with constant promises to fix and correct - Bold has done nothing. I have HUNDREDS of emails from everyone from JAY MEYERS to the front-line technical staff - all excuses, zero action. It is beyond frustrating. Integrating subscription management software into your website is essentially creating a RELATIONSHIP (Bold is the WORST partner we've ever had). You're literally trusting your software provider with your brand's reputation. Customers don't see Bold... they see your brand - so when there is an issue (and there's ALWAYS, NEVER ENDING, CONSTANT issues with Bold) customers blame you. No exaggeration - Customers can't change a credit card, pause a subscription, or modify an address on their own. These BASIC features rarely work. Adding insult to injury - Bold's Subscriptions technical and customer support has taken as long as 8 weeks to follow up issues. AVOID AVOID AVOID Bold Subscriptions. They mislead us to get us on board (promises of seamless integration, functionality, and responsive customer service - NONE OF WHICH HAPPENED OR WAS TRUE), and then left us hanging.
MicroPuzzles · micropuzzles.com · top 100k store
Yes, this app does provide the ability for subscriptions, however basic functionality is often broken. We are bombarded with emails from unhappy customers who cannot change addresses or card details. Sometimes orders are sent to addresses that have been deleted both in the customer profile and the app!!! It makes us look completely incompetent to the customer. This has become damaging to our business and we have now taken the decision to change to ReCharge in the hope the service is better and more reliable.
The Sourcing Table · thesourcingtable.com · top 100k store
I have issues every once in a while, but the support is great and issues never go unresolved. If you are lucky enough to chat with Esha, you'll know you are in good hands!
Garden Nook Box · unranked store
Awful Customer Service. This app has gone downhill. We've requested installation help several times only to be ignored.
Tropical Fruit Box · tropicalfruitbox.com · top 10k store
Customer service have been amazing whenever I need anything. The chat functionality to virtual meetings. You get what you pay for!
NoWa · www.nowasite.com · outside the top 100k
Amazing Team and Support Service. Bold Suscriptions Rock! Easy to install, and there is a lot of tutorials and information how to make a full set up.
WAKI GO® Freeze Dried Products · unranked store
We needed help integrating Bold Subscriptions into our AJAX cart. The support team's help and communication was excellent and they performed the integration quickly.
North Spore · northspore.com · top 10k store
Very helpful - Gagandeep was very helpful. Figured out the issue and help solve the problem - thanks. Recently (Kelsey) as well as Chintak fixed an issue. Very prompt and fast. Thanks.
I Create Art · icreateartbox.com · top 100k store
I like what you do. The documentation is also good but it would be better if it was indexed properly and structured more precisely.
Integration-Viome (NOT PROD) · unranked store
We tried to make things work with Bold Subscriptions, but it took about a month for them to respond to our migration request, and we had problems with code integration. After about a month and a half of trying we've decided to move on to a different app, which were able to get it working within the same day.
Mascot Monthly Mix · unranked store
Great app - this works really well for our store. I just wish there was a way to only require customers making subscriptions to create an account (i.e. not every customer).
Biomeology · biomeology.co · outside the top 100k
The support on this app is outstanding! Shoutout to Kelsey for helping with my urgent, last minute client request.
Wildly Rooted · bewildlyrooted.com · outside the top 100k
Hello there, Thanks a lot for helping me to install the app on my shopify store i really do appreciate it!
SelfCareOne · unranked store
They dont seem to be actively working on this app, it has limitations in that customers cant add products to their subsciption. And if I do it manually I cannot add it at the subsciption discount price. They do not seem to care about improving this app. I would look elsewhere if I were you.I've been using it for 8 months and nothing has improved.
The Black Stuff · theblackstuff.com · top 10k store
On the website, it says Worldpay is supported, But after installation, I was told by their customer service that they don't support Worldpay. Also NO refund. MAKE IT WORK, OR GIVE ME MY MONEY BACK
RELX UK · relxnow.co.uk · outside the top 100k
The V2 app does seem to have some issues, and as far as I can tell, fewer features than V1. But it does do what it says, and provides a solid tool for subscription sales. I'm hoping that V2 continues to get better and more feature-rich, especially around analytics. More importantly to me as an ecommerce manager, the support is great. They are always kind, helpful, and quick to help out with any problems I have encountered, which is important when you are running a business and need issues resolved quickly. Specifically, I'll name check Kelsey in customer support for helping me with a particularly problematic issue. Very kind, very helpful, even to someone with a complex problem on a Saturday afternoon. I'm not sure yet how I would rate the app on just it's performance, but because of these support interactions, it gets a 5. EDIT/UPDATE: I am coming back to this some time later, just to say that support continues to be amazing. Kelsey, again, helped me understand how we can further customize our Bold implementation. If she hasn't had a raise lately, give her one.
Booty Parlor · unranked store
The migration from Bold v1 to Bold v2 has been terrible. We've had customers with duplicate orders and now customers are being sent notification from v1 despite the fact they're on V2. We've lost subscribers and wasted customers time and had to take on a lot of extra customer service. YOU'VE STILL NOT RESPONDED
Hampstead Tea - Biodynamic and Organic Teas · unranked store
Bold has been great to work with! Fast and friendly customer service. My associate Kelsey was able to fix a problem that would have taken me days to fix.
Grow Box NTI · empoweroutdoors.org · outside the top 100k
Great app and better customer service. Kelsey was a huge help and provided a detailed and clear explanation for how to solve our issue. Thanks!
Poet Coffee Co · unranked store
Great Cstomer Service ,Always happy to Help Just Changed My Theme i had a few problems but once again this was sorted by the Team. Thanks Mark
Croydon Reptiles · unranked store
We have been using Bold Subscriptions for a few years now and it has been great for our needs! The support/customer service team is always so fast to help when we've had issues. Kelsey, Colton, and Abhishek has been so great and are so quick to respond.
Twisted Silver · twisted-silver.com · top 100k store
Great customer service from Colton, Nikhil, Rifat, and Chaysen. Installation process is straightforward, and it looks great on the store.
Battle Bars · battlebars.com · top 100k store
The subscriptions widget on product pages looks very nice and the system works well. The only issue I have is that customers cannot pick shipping method themselves, but that's apparently a Shopify limitation.. The Bold customer service is really helpful, especially Nikhil did a good job with a fast fix of an issue!
naturebaby.dk · unranked store
This app is pretty good. It has some bugs though like duplicate orders that are created randomly sometimes and its also kinda limited in features but overall does the job of subscriptions. I would have to say though there customer support is great Kelsey has helped me several times now and is always a pleasure to work with. If it wasn't for her I would have deleted this app.
GrubTerra · grubterra.com · top 100k store
Stanislav provided great answer on my question, thanks! My problem was ultimately resolved in short time.
EViews NonProd · unranked store
Subscription service works great. Vineet was very helpful with setting up my subscription option for various products.
mademensgrooming.com · unranked store
So far very helpful. The chat team was very helpful and quickly responded. It is currently meeting all our needs for a subscription app.
We Drink Tequila · wedrinktequila.com · outside the top 100k
Jericho was a great help. Got everything set up with our new theme. Bold works great! We've been using it for about 2 years now
Nearby Naturals · unranked store
The app was easy to install and ready to launch in no time. Had a couple of calls with Bold product team to walk me through how it worked, what we needed and how they could help. Customer service through the live chat is always super fast and helpful.
eJuiceDB · unranked store
Just off of on online help with Vineet. They were incredibly patient with our issue and fixed it seamlessly. Excellent customer service!
Littlemore Organics · unranked store
We've been using Bold for a while, noth v1 and v2, some setups have changed location, which is a bit confusing at the beginning ,but it's not hard to figure out. Customer service (Vineet) is very helpful, and saved us a lot of time.
GargoyleIllinois · unranked store
Very bad support. I am trying to contact support for days and they are not getting back to our queries... My Bold subscription has stopped functioning suddenly. I am not getting orders as well due to this.
Rechargesuperfoods · unranked store
Jericho was a great help from BOLD. He helped me customize the Subscription app to appear & function the client desired.
StuartBrent · unranked store
Jericho was a great help in finding out why my customer's subscription order interval was processing too quickly. I really appreciate the follow up email with the detailed explanation. Thank you!
Thryv Organics · unranked store
I downloaded this app because I wanted to have a look at its functionalities and how it works. I did not intend to integrate in onto my store immediately. Unfortunately, the app adjusted my theme code which I cannot remove again without causing multiple website bugs plus this app immediately told paypal to qualify me for reoccuring payments. I never wanted to do these things! Since I tried this app my payment gateway has a major bug and automatic discounts do not work anymore when customers want to pay with paypal. The amount that is displayed on the cart is lower than the amount which customers are supposed to pay (the discounts is added to the amount that customers are supposed to pay again which is a major issue for me). I never had these issues until I wanted to have a look at this app. I do not recommend downloading this app and I will complain at shopify about this funny application that manipulates all kinds of things on your website for the bad.
MR HANDSOME · mr-handsome.com · outside the top 100k
Nirav was amazing today in helping me get Bold V2 working the way I needed it to be for my Shopify store. He went above and beyond and was patient with all of my questions. I have a much higher level of confidence that the app is going to support my needs and the growth of my company. Thank you so much for all of your assistance and amazing customer service!
Entry Envy · entry-envy.com · outside the top 100k
Great functionality! Definitely a game-changer. Support is always helpful and quick to respond. If you need to have recurring payments in your products, this is the app for you. Chintak was amazing in support!
The Colombian Coffee Bar & Roastery · thecolombian.ca · top 100k store
Very good and fast customer service! @Gagandeep #1! I had a custom install done in no time. I am glad i choose Bold for my subscription project.
Squish Candies Canada · unranked store
Excellent product and phenomenal customer service. Gagandeep and the team are always on point. Highly recommended
BW Blacksmith · bwblacksmith.com · top 100k store
Customer support is great! They have helped me with any problems I have faced. Thanks Chintak for making this a easy process.
Moms + Babes Box · unranked store
Warning to anyone using Bold Subscriptions, Customer Support is terrible, I've been waiting 4 weeks to have a problem fixed and losing business and customers from our grocery service.
Weekl.ie · unranked store
Bold Subscription service has always been top notch for us. We have ZERO know-how when it comes to this stuff, and each time we have a mini-crisis, they're always there to help. Today, my customers couldn't view their My Subscriptions page. I popped onto live chat and both Nir and Guarav looked into the issue, asked relevant questions and got us up and running again in no more than 15 minutes. Amazing. I can say with certainty that Bold apps have some of the best service of all of my app plugins with Shopify. Plus, it runs smoothly, so that's a big plus! Thanks Nir and Guarav for making this is a much less stressful experience.
Bag of Bones Barkery · shop.bagofbonesbarkery.com · outside the top 100k
This applicati9on is very easy to use and customer service was fabulous assisting me with the initial setup. I was able to do the rest myself.
LisaDove · unranked store
This app is terrible. I have customers sign up that don't get added to the subscription. It has been 6 months now and they haven't added them. When customers cancel you don't get notified nor do you see the reason why. I have customers refill orders happening all throughout the day rather than at one time. There is no way to change it. You can't sort by anything when looking at customer information. It is a beta software at best and they are charging through the teeth for it. I wish I had never gone with this app.
StraightFace · unranked store
We've been with Bold Subscriptions through to this latest version 2.0. The first admittingly had some flaws, but we were able to work through them with their tech support and things ran pretty smoothly. This latest version has been great so far. The customer service has been excellent this time around ~ thanks, Kelsey ~ you ROCK! Bold is growing with us and we really appreciate the seamlessness of using Shopify and Bold together.
Natural Intentions Shop · unranked store
Always excellent customer service. I've worked with Kelsey a few times and she has always been very helpful. Love the subscription app. Functions exactly as needed.
Nefertem · nefertemnaturals.com · top 100k store
I installed Bold Subscription service and hit a wee snag right near the end. Thanks to Nir at Bold for getting it all to work in a very short time as we communicated via chat. I am very grateful and looking forward to putting the app to use for our customers! Thanks, Nir! Leigh :-)
The Soap Company of Nova Scotia Ltd. · soapnovascotia.com · outside the top 100k
Very happy with Bold Subscriptions. The team are so friendly and always available to lend a helping hand.
Luscombe · unranked store
Worked with Kelsey today to help set up a subscription for my winery. Great service very easy to understand the set up and answers from her. Keep up the good work! Got a little bit of stuff to get through but I've got all the tools I need. Bill Gunn Owner William Gunn Wines, LLC
William Gunn Wines · unranked store
Awesome product and customer service, they are fast and reliable awesome that we have companies like them. that take care of the customers!
Natural Heaven Pasta · unranked store
I was originally recommended this app by Shopify Support, and honestly, it's been the best decision I've made. Their app works without hiccups, although I would advise checking everything before going live. I need to give a special mention to Gagandeep from their support staff, I have talked with her on repeated occasions mostly for small things, but when we needed to migrate our store to a more robust template. She expedited a support request to have the app manually installed on our new site. I would highly recommend this app if you plan on selling subscription products on your store, functionality, internal reports, and ease of order and subscription management is unparallel. Again I need to reiterate that thir support staff is amazing, Gagandeep has proved on repeated ocassions how much they care about their clients, and by extension mine as well. Today I had the oportunity to chat with Kelsey how went above and beyond for me and my problem, special kuddos to her as well as Gursharandeep from Tier 2 Support. Honestly you can't go wrong with Bold
Bowie's Bites · bowiesbites.com · outside the top 100k
This is a simple app to make subscriptions on my website The help center is wonderful for quick reliable solutions and help, especially Gagandeep . Update - had another reason to contact the help desk and got a swift reply with all the answers I needed (so no back and forth) from the representative Kelsey.
CHC Direct · chcdirect.com · outside the top 100k
If the app would actually install onto our theme then we would be able to leave a review for the service. 2 weeks into the free trial and still not able to activate this app on our new build website. Such a shame as we have been a bold V1 customer for nearly 2 years come next Feb and the service has let the team down over there. They said they had tried to do the update for us and sent a request which we denied and now they cant send another (We never recieved a request and if we had it would most definitely been accepted?!) We are now looking for another subscription provider who we can swap to that works with Shopify's new checkout. We just wanted a seamless checkout experience for our customers and unfortunately Bold failed to deliver on this occasion. Thanks for the last 2 years Bold and hopefully we can return one day
The Little Wax Box Co Ltd · unranked store
App does exactly what we need, a few tweaks needed here and there but support have been very helpful
Smashed Grapes · unranked store
I recently installed this app in our new store, setup was easy. However, during the manual installation, I ran into some trouble. I hit up the support chat and Nir was able to quickly fix it. Thank you, Nir!
Pure Relief · www.purerelief.in · outside the top 100k
Customer support has been awesome - Kelsey was very helpful. The app works well for what we're doing :)
Strange Love · unranked store
I used this app for my subscription based business and so far Its great. Customer service is very helpful and goes beyond what's expected. Thank you Kelsey, appreciate your help.
ENBYNYC · unranked store
Bold is amazing! There really isn't any other game in town to be honest, and we've tried ALL of them. Their support is stellar as well. This is what you want if you're going to offer SUBs in any way.
dev-omaxhealth · unranked store
Great customer service. Live chat for instant help is a real big deal! Thank Kelsey for the detailed explanations!
OregonBeerClub · unranked store
Great customer service support! Any issues they are happy to help us solve it with timely responses
Offshoot Coffee · www.offshootcoffee.com.au · outside the top 100k
The app works as should. Spoke with Nir staff helped me get the issue resolved quickly and put a lot of heart into getting the query resolved!
Archie & Izzy · unranked store
Good app. Customer service is superb. Gursharandeep went above and beyond helping us. Our only gripe was that it does slow the loading speed somewhat, but that's inevitable with almost any app.
Den's Hot Dogs · denshotdogs.com · top 100k store
Awesome help from the suppor teamt that will go into your store and fix any issues. Pretty happy so far.
Black Gold Elixir · unranked store
The app works great and customer support (especially Kelsey) did a great job helping me when I needed it. 10/10 would recommend! :)
Greenies · unranked store
I love the control that BOLD Subscriptions gives to customers for managing their subscriptions. However, once subscribed to a product, BOLD will continue placing Subscription orders for that product even if that product is put in Draft mode, Archived, out of inventory etc. Their suggestions was for me to manually examine every subscription and cancel each subscription for any customers I could find that have that product. We never have the same coffee for more than 4 or 5 months and swap old ones out for new origins all the time. I was hoping that BOLD would give the customer a notification that the product they are subscribed to is no longer in inventory and give them a link to manage their subscription... It's already got the function of allowing a customer to swap or cancel or suspend ...but no way to prevent a subscription from just continuing to run, even when there is no product to ship. I hope there is another Subscription app that gives better control over this type of situation.
I Have a Bean · www.ihaveabean.com · top 100k store
As a small business we've really been pleased with Bold. It's especially helpful to have direct assistance to developers/technicians when something goes wrong (or just needs adjusting). Shout out to Jericho (a real live human) who responded in record time and with great solutions.
Marigold Coffee · marigoldcoffee.com · outside the top 100k
Great service by Nir, who got my installation going so i could actually see how this would perform on a particular theme and then started right away to edit my installed theme... Can't wait to use this software with OneHappyCoffee.com
One Happy Coffee · www.onehappycoffee.com · outside the top 100k
So far I am very impressed with the plugin and the support that is offered is great at helping along the way with any functionality bugs. Both Nirav and Guri have been very helpful and quick to react to my support tickets and getting the issues dealt with quickly.
Bridge Coffee Roasters Ltd · unranked store
Kelsey from the customer service chat was so helpful and answered my questions, sending me onto next steps for a solution. Thank you Kelsey!
My Senior · unranked store
Kelsey & Gaurav were very helpful and provided insight into why my customer had a duplicate order. Kelsey had a bright attitude and when they didn't know something, they were willing to figure it out so the issue was resolved. Thanks so much!
Grand Dog Essentials · granddog.ca · outside the top 100k
Kelsey provided great customer service and support and fixed the issue that I was struggling with. Thank you!
Humble Brands · humblebrands.com · top 10k store
Quick and Great customer service by Kelsey. All questions could be answered within few minutes. Thanks
Mr.Coffee · www.mrcoffee.hk · outside the top 100k
Amazingly Fast & helpful Tech support (Gagandeep, you're the true MVP!) The Youtube tutorials are also key in installing & so forth Update: Jericho was amazing too, Much Thanks Cheers
Turfue · unranked store
I've just finished the setup with the wonderful assistance from Gagandeep! I am looking forward to working with Bold! Thanks for your help! :)
LIMITLESS BRAIN · unranked store
Some challenges with the app itself in terms of making it fit the proper use cases for my store. However, very helpful support team, namely Kelsey in particular this time, helping resolve issues and put me in contact with the correct teams to solve the issues. Thanks again!
SMG Exchange · smgexchange.com · outside the top 100k
Got such great assistance from Mayank from Bold subscription. Great direction and suggestions for a way forward with my online store. Thank you very much.
Pasta Boys · unranked store
Fantastic app for selling our freshly roasted coffee by subscription. The v2 app's integration with Shopify Payments makes things so much easier for my business. This app will only get better as features (like prepaid subscriptions) get migrated over from the v1 app. Technical support from Nir has been faultless - I wish everyone could offer support as well as Nir has.
Quantum Coffee · unranked store
I would love it if I could offer Subscription gifts I think your support is great! Nonso was amazing
HEARTFELT curated by DARCY LEE · unranked store
Nir was a huge help in getting the matter at hand fixed quickly and efficiently. We appreciate the fantastic help.
Archer and Olive · www.archerandolive.com · top 10k store
Guarav is the bomb! The only times I've needed to reach out to Bold support they've known exactly what's wrong and how to fix it. Each and every time it's been my own user error, which are issues I can fix on my own lol! Coming from a fellow tech support agent, well done @bold's support!
Ugly Cup Coffee · unranked store
I TOTALLY RECOMMEND BOLD. This app is very helpful when needing subscription/recurring based functions for your products. Bold is an excellent company and i recommend using any Bold App available, not just subscriptions. If you have questions, use their chat feature. someone is with you within 5 minutes and they are super helpful. I worked with Mayank several times and he was able to answer all my questions and make minor changes for me to improve my customers experience.
Pursuit RTC · unranked store
Gaurav and the Bold team went above and beyond to answer all of my annoying questions and helped us to successfully install Bold onto our website. Looking forward to continuing our partnership with them.
Whitestone Cheese Co. · www.whitestonecheese.com · outside the top 100k
Fantastic plugin for my subscription services. Their support is really good, Mayank helped me with lots of stuff and was very friendly. If I could rate Mayank I would give him 6/5 stars.
noxbytom · unranked store
Mayank was the representative that helped me. He was very knowledgeable and answered all of my questions thoroughly. I'm happy! I enjoy using the app.
Green Regimen · greenregimen.com · outside the top 100k
Still learning the app but your support (i.e., Gaurav) was awesome. I'd hire that tech support for my own customers!
LASRapp · unranked store
So far it's exactly what we needed here at the Doc of Detox. I'd give it 5 stars, but unfortunately it's missing a retroactive percentage discount. The good thing though, is that after getting great customer service from Kelsey, I felt comfortable that this is an issue that hopefully gets attention from the tech-people. I'm excited to grow WITH Bold!
Doc of Detox · store.docofdetox.com · outside the top 100k
***UPDATE 08/18/2021*** I have been the neediest customer ever. Gagandeep helped me out most recently and was awesome. Bold customer service has been top-notch! Thank you for helping your PITA customers!! :) ***ORIGINAL REVIEW*** I am on V1 of Bold Subscriptions. Once the full functionality of V1 is on V2, we will migrate over. Customer support is great! Aman has been beyond helpful and quick in helping me work through troubleshooting.
Ecocentric Mom · ecocentricmom.com · outside the top 100k
Bold has enabled my store to collect subscriptions, and manage them with ease. I was in need of help, and reached out to customer service. Nir assisted me with adding a customer portal to my store - I am very thankful! Great work Nir and I will surely be re-subscribing to Bold for a long time.
madebymeowusa · unranked store
Great App. Very nice and quick customer support. Thank you, Nir for helping us out. He changed the design of our widget in no time!
ShredSkinz · unranked store
Great customer service by Nir today! We had a bug in the app but he fixed it within minutes of opening up the live chat.
NOMO · www.nomotox.com.au · outside the top 100k
Super helpful when I had questions. They answered all my questions. Great app. No issues what so ever!
Tony Thomas Art · tonythomasart.com · outside the top 100k
I received great customer service from both Nirav C and Kelsey. They answered all questions and were very professional. I found them to be very knowledgeable. Weeks later, I needed additional assistance and I was fortunate enough to have Nirav come to my aid. He was amazing, walked me through the steps I needed to take to resolve my problem. He was patient, knowledgeable and clear in his instructions. Bold you are very lucky to have such an excellent team member who is a professional and committed to resolving an issue even when it is a difficult one. I am very thankful that he responded to my second request for assistance!
Peridot Pure · peridotpure.com · outside the top 100k
I use this app for my subscription bundle business. It's so nice to have the recurring payments. I also love that you can Live Chat anytime from the app with customer support without having to answer tons of questions answered by bots. Kelsey helped me create a discount for my subscriptions today and provided through answers to my questions with friendly customer support. So nice to have competent customer support from real people!
Jennifer Brunson · unranked store
Great customer service! I had a successful promo thanks to them! s/o to Jericho and the rest of the team who are extremely hands on!
SkincareEssentials · skincareessentials.com · top 100k store
Excelente aplicación y su centro de ayuda es excelente también sería bueno que agregaran más opciones como un precio especial en la primera suscripción
Saving The Amazon · savingtheamazon.org · outside the top 100k
Kelsey was amazingly helpful and swift and thorough with her support. Helped me massively! Bold is head and shoulders above their competition
Winners Only Health & Wellness Ltd · unranked store
We are facing issues with customers being billed twice and it is an issue that Bold are aware of. The advice was to manually prevent this which simply isn't viable on scale and involves constantly providing refunds for customers who are not happy when it happens once never mind again and again. This is a major issue and it seems v2 is full of issues. No gifts cards too, not great. I'm not sure why v2 has been released when it seems to be full of bugs compared to v1. We have logged various cases with Bold and the answer is always the same, we are aware of the issues. My customers don't want to hear this, they want the issues fixed. Come on guys you could do much better on this.
Barista & Co · baristaandco.com · top 100k store
We love this app as it makes it so easy and convenient for our loyal customers to have product delivered to their door monthly. It also alows us to give them a discount. We really appreciate Kelsey who has walked us through how to customize it very easily.
Centenarius Nutrition · centenariusnutrition.com · top 100k store
UPDATE JULY 2021: still no ability to have pre-paid options, plus it double charges my customers constantly and when i reached out to bold, they basically said you're SOL. this app has tons of potential, but sadly i will be moving on to a different one after the next box cycles out. OLD REVIEW: I'm extremely excited to add subscription boxes to my website. The ONLY thing I'm not happy about is the inability to add prepaid lengths or give as a gift with the v2 yet. I plan on launching this in March and to give as a gift/offer prepaid lengths of 3-12 months is important to me. I still have 2 months left of my trial period so hopefully those features will become available soon! I am happy with the ease of navigation and ability to directly integrate with my website and shopify payments!
Virago Candle Studio · unranked store
Great app & great support! I used the app to set up subscriptions for my products and had no issues. The support team, especially Gagandeep, is really great and fast. She could help me in no time and customize the app to my special needs! I'm really thankful for Gagandeep and her team, for publishing this great app! I can only recommend Bold Subscriptions to everyone who needs a subscription solution for there shop!
Uncle Rusty's | Naturreine Hundenahrung · unranked store
Great chat support. They helped me navigate my first subscription set up and made it very easy for me to understand!
Bizi: Vitamin Honey · unranked store
Kelsey is the bomb! Thanks for your help!!! I ran into an issue and Kelsey was kind enough to assist me and walk me through how to solve it.
Souzafit · unranked store
Great customer service and awesome app for subscriptions! The app alone is worth it for the customer service.
The Flower Market on 7th · theflowermarketon7th.com · top 100k store
The customer service with this product is fantastic. Gaurav is always quick to respond and has a solution on hand. If he does not know the answer he always tries to help. It makes it a pleasure to use the product.
Nokular · nokular.com · outside the top 100k
The subscription app is working great - it was integrated into my site by Bold support and when I had a small issue they fixed it straight away. Highly recommended.
Coffee Machines and Beans · unranked store
Bold Subscription app is not only wonderful and just what I need for my e-commerce site, but I am blown away by the level of support in customer service. Gaurav went above and beyond to meet my needs! Thank you!
Harvest of Joy Microgreens · unranked store
The customer service is just AMAZING! Kelsey was great and helped answer all of my questions! They go above and beyond every time I need help!
Shabby boxes · unranked store
Currently this app is experiencing a lot of issues due to changes Shopify made back in November. I'm seeing a lot of errors when I try to make changes to customer subscriptions, and it's affecting my customer experience. The Bold team is responsive whenever the issue occurs, but each time I'm assigned to a different team member and I've had to describe the issue over and over again.
Crisper · crisperkits.ca · outside the top 100k
Gagandeep and their customer support team are great. They took the time to work out a few issues we were having. They also took the time to educate us on some shopify features that we were looking to utilize. Very happy with our purchase of this app so far.
FEHU LLC · unranked store
I spoke with Priyanka & Gagandeep at customer support who really helped out speedily and with care. Customer service is great! This is one of the main reasons I like Bold Subscriptions!
Brazilian Gold Coffee · braziliangoldcoffee.com · outside the top 100k
I've been using Bold Subscriptions for the past two months and I have experience using both V1 and V2. The platform is great but I'm not quite sure how I feel about V2 just yet. It is currently stripped of a lot of the customization features that are offered in V1 so I've been reaching out to Support a lot for CSS/styling purposes. That being said, I've never met a more responsive support team to handle any request — they are so solution-oriented, patient, and kind. I appreciate the help and want to give a special shoutout to Vighnesh, Rifat, Cody, Daniel, and Simran. I am hopeful that V2 is continuously being optimized and will continue to use Bold V2! Updated: June 2021. Pleased with the updates that have been made. Thanks for your help Kelsey!
Sniper Sharp · unranked store
My boy Nil was the best help. I appreciate his help so much. I dont know what i have done without him
Pawppy · pawppystore.com · outside the top 100k
The app has some features that could be better but the support is great. I have worked with Gagandeep, Chelsea and Guarav and they have all been amazing!
DLP Designs · unranked store
Customer service live chat was great. got everything I needed. The only downside is I had to wait for each question to be answered. Possibly serving multiple people at once. Other than that Gagandeep was pleasant and knowlegeble!
The Crafty DIYer · unranked store
Great app and customer service is on point! Always happy to help and quick with a resolution! Shout out to Jericho!
Mainstreet Collection Online · mainstreetcollectiononline.com · outside the top 100k
i really love these guy! they have the best customer support team ive ever reached out to. theyre always ready to help with any customizations or instructions. thanks guys!
The Anime Chest · unranked store
I am brand new to Bold. I'm eager to get it up and running. I had some initial problems with set up but GUARAV stuck with it until it was resolved. Earlier, the onboarding team of Colin was very helpful too. He was with another person and I apologize I can not remember her name but I got the impression she may have been the supervisor) While I have not had a test run with sales yet, so far this has been a pleasant experience. I'll update as we being to make sales.
Nancy Thomas Gallery · nancythomasgallery.com · outside the top 100k
The app is well designed, but very limited in what it can do without paying for custom coding. However, customer service is AMAZING! I've worked with a few agents, but Gagandeep was the best. She helped me resolve an issue that took a bit of back and forth with the team, but she hung in there with me until my issue with subscription frequency display was resolved. I'm happy with the app so far in it's basic form, but would love to see an out-of-the-box capability of building your own box with customers without a ton of extra coding work.
Embrew · embrew.com · outside the top 100k
Not quite as user friendly as it could be for non-discount subscriber products. (i.e. monthly subscription boxes, product of the month club, etc.)
Tulip Design Co. · unranked store
Maybe im dumb, but im looking for app that can create a automatic subscription ex. 10$ a month every month regardless of what product they buy? the subscription is not based on the product but more of a memebership that allows them to buy off the site, cant this app do it?
Mystra · mymystra.com · outside the top 100k
The support team has been wonderful. Each one I've contacted has been a pleasure to work with. This morning Nir helped me with a couple of items and he was great. He immediately understood the problem and resolved both items very quickly. Thank you!!!
FreshRoti · unranked store
I am having a horrible experience with V2... After 6 months of using it, I still cannot believe how poor this product is. I have had issues with every single part of it : customers unable to change their shipping addresses, their variants, their payement information... Nothing really works consistently with it and my customer AND myself have completely lost trust that we can rely on it. Some simple tickets have been open for over 5 months.... ridiculous. Every time I contact the support team, they answer quickly and are all kind and full of Sorries and apologies but it only makes me feel like im stuck in an abusive relationship... no improvements, no adjustments and no real action to change the situation are being done! All this to say that I am migrating away right now... I would NOT advice to go with this V2 version, not now anyways... only troubles in the horizon. I am super disappointed. On a positive note, they happily reimbursed me twice for the service (I imagine that they are well aware that their product is really bad right now...)
UNIK Printshop · unikprintshop.com · outside the top 100k
I worked with Simran who answered all my questions and resolved all my issues. A really great experience!
PawPlex Labs · unranked store
READ THE 1 STAR REVIEWS BEFORE YOU CHOOSE THIS APP! I started using Bold full of confidence as they were really helpful in getting me started. However, 6 months in and I've completely lost faith in the product. I've had an issue with several customers where an order is created but the system schedules delivery for a month later. Its not a big issue, but this ticket has been live for 3 months now. I have another issue where I can't change the billing cycle for a customer. I've had no update in 10 days on this issue. The systems also 'lost' the credit card for 3 customers - It took weeks for the developers to look at it and was offered no resolution when the ticket was closed. When I signed up 6 months ago I was told that services like pre-paid subscriptions (which was critical to my business) was being worked on. There has still been no mention of this product being available or any obvious product upgrades or improvements in the 6 months I've been using it. My experience has shown a clear trend that fixes don't happen in a timely manner (if at all) and the product is stagnant/not improving. The only conclusion I can come to is that the dev team is under-resourced. This has cost my business a lot of time and money. In looking at all the 1 star reviews I can see other vendors are having the same issues as me - there are very common disappointing themes here. Buyer beware.
Wine Monster · unranked store
Best customer service!! The only thing they need to add to this app to make it perfect is the buffer days!!! Other than that very happy with it! Managing 3000 subs should be a breeze! :)
FPVLUX · unranked store
The app is still charging me even after I cancelled the subscription for at least 2 months. I guess they are living up to their name
Vitabrim Health · unranked store
Excellent customer service, they helped me to solve a problem, in this case with the Simran agent, it was very clear and concise, 100% recommended app.
Sol-ti Samples · unranked store
Very simple to use and works great so far. Customer and technical support are fast and efficient - thanks Daniel!
Biodynamic Coffee · biodynamic.coffee · top 100k store
Great app for subscriptions. Easy to customize and for clients to easily control and manage their subscriptions.
Goodness Gracious · goodnessgracious.co · top 100k store