Canteen ‑ Deposits and Fees · Orders and shipping
Every review we hold for Canteen ‑ Deposits and Fees, quoted in full, with the store that wrote it.
Bigger stores rate Canteen ‑ Deposits and Fees at least as well as the crowd does. The store behind each review is the part the App Store never shows.
59 reviews pulled · 2 carry a rating and no text · 57 long enough to quote · 2021-03-05 to 2026-07-29
Every review we hold, newest first
The app works in 90% on the cases but then when you report a bug, there is no answer. We have been waiting for 20 days to get an issue fixed but there is no response from their side.
Brand Store Online · unranked store
Super simple for automatically adding a refundable depot, e.g. on container.
YukonGrow · yukongrow.com · outside the top 100k
Very slow response times, never fixed our problems with Shopify POS, app is very inconsistent, the deposit and fee rules only work correctly 75% of the time. When they don't, our customers get charged the incorrect amount, causing problems with customers trusting us. We tried for a couple of months to get it to work properly, and it still doesn't.
LaBaron's Pink Store · www.labaronspinkstore.com · outside the top 100k
This app doesn't work. Sometimes it charges the core charge and sometimes it doesn't. Support has been poor and non responsive. They said they would look into it right away but then I never heard back from them, all the while I keep getting orders with no core charge added. Time to look for a different app that will do what this one is supposed to do
Vending Works · vendingworks.com · outside the top 100k
Amazing support team, the app is simple to install and set up
ENERGYLAB · unranked store
Great customer service. Had an issue with my previous cheaper app constantly refreshing the cart and interrupting my customers when customizing options. And sometimes it wouldn't even work or display. But this app was clean, optimized, and runs great. No more weird refreshes. And it never misses adding the fee at checkout.
Reliable Hardware Store · reliablehardware.com · top 100k store
Application does not work as attended, regarding the theme I installed. It has some flaws, which makes it harder to install. Positive side is, the customer service is great! Swift responses and immediately solved the issue. If they could fix the issues of the application, it would be 5 stars for me.
Suppply · 6eef27-0f.myshopify.com · outside the top 100k
For our winery that needed to automatically apply tax free bottle deposits, it's really convenient. Rules are easy to create and easy to apply, very straight forward app.
Aasha Wines · www.aashawines.com · outside the top 100k
Great app! Anupam solved all my problems and helped me so much!
Genys Shop · www.genys-shop.lt · outside the top 100k
We are using this app for the last 4 years and it is perfect for what we need. Also, when we had some problems, the support always has given us a quick solution!!! I recommen it 100%
Re-pot market · repotmarket.com · top 100k store
The app does what you expect in terms of deposit. The support is world class. No matter if day, night or weekend, you get a real human being to help and even dive into your code.
PRESSBAR · unranked store
Was looking for a simple fee modification app and saw an article about canteen and was delighted at how they handled the technical aspects of our need and their support team, Anupam, was quick and helpful when we had a troubleshooting question. Highly recommend this app.
Happysliquor · www.happysliquor.com · outside the top 100k
The fee set up is very straightforward and worked effortlessly. Support was very quick to respond to my question and pointed me to a very clear FAQ that addressed several things for me. Very much appreciated.
Pathlab · unranked store
Everything's working great ! Helped us a lot find a way to add a deposit with our products. Would recommend the customer support who designed something on-demand to adapt our needs to their product.
Noelse · shop.noelse.com · outside the top 100k
Great app for custom fees application We are using it to collect provincial tax, individual for each product variance
TTSoils · ttsoils.myshopify.com · outside the top 100k
Responsive customer service, helped us through some early glitches where fees weren't linking correctly. Smooth sailing since then. Linking different deposits/fees for different sized options cannot be done with product variants. You must create independent products and link deposits/fees to each item.
Unboxed Market · unboxedmarket.com · outside the top 100k
Canteen App has solved our problem of automatically applying deposit fees. A Key feature is that it works on Shopify POS and automatically applies the deposit fee when the product is scanned into the register.
DiCarlo · shop.dicarlo.co · outside the top 100k
App works great and customer service/troubleshooting was friendly and efficient.
Fizz Bottle Shop · unranked store
The support team has been so amazing with helping us implement a pretty complicated staff gratuity service fee situation. The app wasn’t working how we needed it to at first but the support team responded immediately with solutions, ideas and even built some of the fees themselves to get it working how we envisioned. Thankful for this super dedicated team that got everything working for us.
Andrew's Cheese Shop · andrewscheese.com · top 100k store
The app does what it says and the developer is fast to respond with good solutions. Several different ways to use the app to help customers.
Chuck Levin's Washington Music Center · chucklevins.com · top 100k store
Great app and super responsive support, everything went smoothly with installing!
Vplab Nutrition & Vitamins · unranked store
This app is an absolute game changer for our food business! We are able to add fees for recycling deposits, allowing us to keep track of the amount separate from the actual item cost. The app support is fantastic and very responsive. 10/10 recommend!
Tofino Ucluelet Culinary Guild · tucg.ca · outside the top 100k
Wonderful, fast customer service!
Pacific Power Batteries · pacificpowerbatteries.com · top 100k store
app doest work correctly, it doesnt work correct with POS
THE BOTTLE HOUSE · www.thebottlehousesd.com · outside the top 100k
Die App funktioniert ständig nicht. Kann ich nicht empfehlen
MITOcare · unranked store
We use this to tie environmental fees to products, overall works well. Had a few issues bit support has been great. Without this our site wouldn't work.
Battery Roadie · batteryroadie.com · outside the top 100k
We love having the Canteen App on our site. Takes away all of the guess work, and has provided a stress-free experience for our customers with no glitches or errors. We are big fans!
Squish Juicery · unranked store
Overall, I recommend this app to streamline the process of collecting deposits. It makes it simple for staff to click a button and apply the proper deposits, all with minimal work to set up deposits when creating new products. If I could give 4.5 star, I would! The only negatives: 1. Occasionally, the app glitches on the Close button and it confuses new staff. Not sure why the Close button doesn't work, but it hasn't for a while. 2. Wish we could apply negative deposits to refund customers when they return things! This may be a Shopify limitation, so it might not be fair to ding the app for it, but if it were possible to create a button to streamline returns, that would be ideal. Subtracting out returns as discounts isn't preferable for us, but it's how we manage these returns (which creates extra manual work on the back end for accounting purposes).
Byrd's Filling Station · unranked store
It does the job. However I question the value. We do not sell a lot of (cans) so paying $9.99UDS/month = 13.74CDN would be equal to the deposits on 137 cans. If you are using it to pass long the can deposit fee to the customer and segregate it from the cost, it will do this, but it will cost you more at the end if you are selling less than 137cans/ month. I am considering just absorbing the deposit into my costs. It will create savings for the customer and cost me less in the long run.
Schoolhouse Brewery Online · www.schoolhousebrewery.ca · outside the top 100k
Absolut schlecht. Völlig verbuggte App beim hinzufügen des Pfands werden Random Produkte als Pfand angesehen und hinzugefügt. Die Option % Sätze auf Produkte zu erheben funktioniert auch nicht. Danke und schnell wieder deinstallieren.
Snackboxer · unranked store
We had been using this app for a pretty long time. Since our store started getting more and more orders, we had a lot of faulty orders where the fee didn't get applied and we lost quite a sum of money. The support was not so helpful about this - back when we were in direct contact with Jordan from Sasquatch Studio I liked the support better. Today (and probably the past days) our "Add To Cart" Button stopped working - one of our customers has luckily messaged us and let us know about the issue. We found out that a probably recent update in Canteen (some rules.js file) has had an error and our customers couldn't order anymore. That was the last straw for us to uninstall the plugin. I do not recommend this plugin because it is simply not 100% reliable. I will still give it two stars because the support in the past (Jordan) was good.
BETTERGY® · unranked store
Unreliable, randomly removes selected products from their rulesets costing our company money while their support team tries to figure out what is happening. Slow on POS devices as well, overall happy to be done using this application. App has a lot of potential, but not quite there yet.
VapeMeet Inc · unranked store
Canteen is a really user-friendly app. We do have a little issue with the fee, since it's quantity-adjustable on the customer's side. But, Rudy has been helping a lot! Customer service is great. I recommend!
Duvernois · unranked store
We have uninstalled this app. We've had multiple issues with fees not being applied at checkout. Most recently, fee rules have been deleting themselves without explanation. Our biggest issue was poor customer support, they have not fixed the issue or gotten back to us. Now looking into other similar apps...
Hell On Wheels Performance Ltd. · www.hellonwheelsperformanceltd.ca · outside the top 100k
App works just as we need it to and customer service is quick!
Boochcraft · boochcraft.com · top 100k store
App works well, easy to understandVery fast and when facing individual issues the support is friendly, fast and helpful!
True Brew Brewing Company · unranked store
The team at Canteen have helped me enable service fee per order on my store, initially had some issues with my theme and they were very helpful in finding workarounds. The app works great and has an easy to follow settings page. I highly recommend it for anyone looking to add custom fees to their store!
Continental Food Store · continentalfoodstore.co.uk · outside the top 100k
Tired this app for our website. I had some trouble with that app working properly on my site. I tried reaching out several times with no luck. I really wanted this app to work, but because of negligence, I just uninstalled it.
LA Mattress Store · checkout.mattressstoreslosangeles.com · outside the top 100k
We love this App. It 100% what we were looking for. It's easy to install and to use. It is very usefull especially in Germany were you need to implement this.
Ocean Beer · unranked store
Canteen is a helpful app for any company subject to the legal deposit requirement. Especially in Germany we have the problem that deposit values have to be shown separately. Here Canteen helps us with the implementation. In addition, the support is easy to reach, especially via email, and responds to requests.
RetailNow · unranked store
Good plugin, easy to use and very reactive team behind in case of problem! I recommend this plugin for managing deposits
Auderset & Cie · auderset-cie.ch · outside the top 100k
Simply great! Solved all our Problems, for very little money! The support is also nice. Please continue the good work!
Candybrands · unranked store
We use the app to charge deposit fees on bottles. It works great. The support team is quick to answer and helped with any questions that we had. Thanks a lot :-)
Schorlefranz · schorlefranz.com · outside the top 100k
Canteen works great for those in the auto industry who need to add core charges to select products. The app is versatile and allows you to add charges to specific variations on a product page instead of all products. The support team is super responsive and can fix most problems with theme integrations relatively quickly. The new V3 of the app is awesome and eliminates the possibility of customers cheating the system and removing the core from the cart. If Shopify allowed the app to work automatically for draft orders instead of having to manually add in the fees, it would be the absolute perfect core charge app!
GoWesty · gowesty.com · top 10k store
We needed an app that would allow us to charge container deposit fees in a variety of different formats. We switched from a custom deposit rule that never worked perfectly to Canteen Deposits and Fees and we couldn't be happier. We use a custom Shopify 2.0 theme that caused an installation error, but Sasquatch Studio helped us every step of the way to get the app working correctly. They provided excellent communication and support. We can't thank them enough for their above and beyond customer service. We highly recommend the Canteen - Deposit and Fees app and Sasquatch Studio.
tagliquorstores.com · tagliquorstores.com · top 100k store
As an alcoholic beverage company operating in Canada, this app really helped us clean up our processes - especially once it became automated. The guys at Sasquatch are always ready to help with any issues we've come across.
Lucky Bastard Distillers · luckybastard.ca · outside the top 100k
We were trying to find a way to charge a deposit on wine bottles sold both in-store and online. Canteen is exactly what we needed. Taxation on beverage alcohol is hard enough in Ontario, but Shopify does not make it easy - Canteen did. Now we don't have to pay our accountant as much!
Cox Creek Cellars · unranked store
Its been great to work with the support team they have been fast and very helpful. Easy to install and setup, just had a few custom items that they dealt with quickly and we are up and running
FloraFoodsCo · unranked store
We had a problem with the chat feature to reach out for help, ok, you should use email to get in touch with them. But when Jordan from Sasquatch Studio contacted us, he helped us not only set up the app. He found another app conflicting with the canteen app and helped us fix all the issues. The app works perfectly even in the cart drawer which other similar apps don't. The app has no delay in applying the deposit, works with ReCharge (not known as an easy to work with app) and Jordan even pushed me in the right direction to make the app only work in Germany with its "special" deposit rules. From 1 star (because the intercom didn't work) to 5 stars for the great support. Thank You
LiveFresh · livefresh.de · top 100k store
I just added it and it sounds to work fine. It adapts perfectly to the right amount of deposit even if you modify product in the cart. Will see with time if it is stable. Very useful and easy to install anyway.
VRAC'MENT PROPRE · unranked store
I was looking for an app that allows us to automatically add eco fees to the customer's cart without them having the ability to remove it for some time. This app is definitely the solution! It is so easy to set up, and works great. I am so happy we found Canteen.
North Wind Supplies · unranked store
We were looking for a way to incorporate fees associated with selling recyclable bottles, and this app did exactly that! There were a few glitches at the beginning, but the support team was great to work with and didn't give up until the issues were resolved. Love working with them.
motherlove ferments · www.motherloveferments.com · outside the top 100k
I used this app to add a bottel deposit to some of my products. I can highly recommend the app! The support is simply amazing, super fast, friendly and the app is easy to set up! Thanks guys, I was looking for an app like this for quite a while!! :)
Camba Bavaria · camba-bavaria.de · top 100k store
The app seems essential but does not work with the Ella theme. Maybe the problem comes from the cart in ajax. You should also be able to apply the rule to all the products in the store without selecting them one by one.
Inter Service Esthétique · inter-service-esthetique.fr · outside the top 100k
They updated the app a couple days after our trial ended and I left the a 3 star review. The main issue was we can't search for products making it unusable. Seems this is fixed. Because the trial is over i'll need to wait to try again. When we contacted support they were nice and friendly. They couldn't help us at the time and needed to do an entire app update. We had to uninstall a couple days before the end of the free trial. (also we were hoping it would work on POS which we though it was originally listed as compatible. But now it's not) I could have miss read in the beginning. We were searching for something POS compatible so its strange we would have tried this when it wasn't.
Black Forest Wood Co. · blackforestwood.com · top 100k store
Support was very quick to accommodate to our unique parameters. The app works very well and doesn't allow the customer to evade the fees. I tried multiple apps before Canteen and every one of them didn't make the cut. Great job Sasquatch.
JPM Parts - Restaurant Equipment Replacement Parts · vcmparts.com · outside the top 100k
Super App, leider kann man über den Warenkorb das Fee Produkt entfernen was dazu führt das es nicht gezahlt werden muss und das Produkt leider auch nicht addiert werden kann. Sobald man mehrere Produkte im Einkaufswagen hat und dann die Stückzahl ändert wird nicht mehr das Pfand aller Getränke angerechnet sondern nur das des bearbeitetes Produkt,
WorldwideCandy · unranked store