Chatty AI Chatbot & Live Chat · Store management
What merchants say
Every review we hold for Chatty AI Chatbot & Live Chat, quoted in full, with the store that wrote it.
Bigger stores rate Chatty AI Chatbot & Live Chat at least as well as the crowd does. The store behind each review is the part the App Store never shows.
How to check any of this
- Every review below has its own link, so anything that quotes it can point at it.
- The App Store paginates reviews and publishes no address for a single one, so Verify at source opens the star-filtered list this review sits in, not a jump link. We would rather say that than pretend otherwise.
- The reviewing store is linked where we have it. Checking whether a complaint comes from a store like yours beats any average.
300 reviews pulled · 28 carry a rating and no text · 252 long enough to quote · 2026-01-17 to 2026-08-22
- 5★2026-08-22
Intuitive app / easy to use and configure / great support (in my case by Hazel and Finn)
Kaffeerösterei Roy · roy-coffee.de · outside the top 100k
- 5★2026-08-20
Excellent Support and app
No Boundaries Sport · noboundariessport.com · top 10k store
- 4★2026-08-20
The free plan is good but i would like way more settings options - the ai doesnt really learn from the past chats but over all a great team support so thats why its 4 - if the support wasnt that great fast and helpful i would give it a 3 star
FootReNew · www.official-footrenew.com · outside the top 100k
- 5★2026-08-19
Assistenza Hazel, Top
Centromotoriturbo · centromotoriturbo.com · outside the top 100k
- 5★2026-08-15
The setup process has been straightforward, and the support has been excellent. Hazel was extremely helpful, patient, and professional. She guided me through each step clearly, answered all my questions, and made the setup much easier to understand. I really appreciate her assistance!
Evolvee Radiance · www.evolveeradiance.com · outside the top 100k
- 5★2026-08-13
Very Helpfull app and Customer Support team is very responsive
TheAct.labs · theact-labs.com · outside the top 100k
- 4★2026-08-13
This app does everything I need it to and more. The only reason I don't give it the 5 is because it was hard for me to learn it. Thankfully their customer support is fantastic. The customer service rep, Mirra, was definitely 5 star help! I'm still learning the app but I know I'll master it soon with their help.
Blunt Steel LLC · bluntsteel.com · outside the top 100k
- 5★2026-08-12
Chatty is really good. Shoutout to Ivy from customer support for being so patient and professional in helping me out.
Montana West World · montana-west.com · top 10k store
- 5★2026-08-12
Nhân viên rất support nhiệt tình
Nail Handy · nailhandy.com · outside the top 100k
- 5★2026-08-12
Perfect Chat app! Integrates so well. It has helped us generate revenue but also manage customer relationships. I'd highly recommend. The customer service is amazing too - shout out to Linda, always super helpful! :)
CoreOptimise™ · unranked store
- 5★2026-08-11
很及时回复
VoxMeta · voxmeta3d.com · outside the top 100k
- 5★2026-08-11
Excellent customer support. I had an issue with changing my email and the Chatty support team resolved it super fast — within minutes everything was sorted out. They also helped me in Spanish, which made the whole process so much easier. Special thanks to Hazel, who was very attentive and efficient. Highly recommended!
COSMETICS XPERT · cosmeticsxpert.com · outside the top 100k
- 5★2026-08-10
Great support
Diamelys · www.diamelys.com · outside the top 100k
- 5★2026-08-09
Support was great! App was easy to use and the free plan was perfect for my store!
Divine Art Gallery · divineartgallery.com · outside the top 100k
- 5★2026-08-06
Linda has been incredibly helpful to me. Thank you for everything. Please give Ms. Linda a raise.
Mağazam · unranked store
- 5★2026-08-06
Thanks for Linda's help, it help resolve the problem so quickly.
Carverall · www.carverall.com · outside the top 100k
- 5★2026-08-05
Excellent customer service. Fantastic AI
GP Lawnmowers · gplawnmowers.co.za · outside the top 100k
- 5★2026-08-03
Fast and easy to integrate in the website! Their customer support is helpful and quick to respond!
Floor Center · floor-center-5212.myshopify.com · outside the top 100k
- 5★2026-08-03
Just started using this app but so far the customer support has been amazing getting it setup. We migrated from the native Shopify inbox after their updates made customer visits anonymous. This app brings back the functionality that was lacking with Shopify Inbox and they have reliable, helpful, live support :)
The SportScreen Ltd. · thesportscreen.com · top 100k store
- 5★2026-08-03
staff is very helpful, and the chat was super easy to set up
Diva Goddess · divagoddess.store · outside the top 100k
- 5★2026-08-02
hazel is the best all good
Ice Blankie · unranked store
- 5★2026-08-02
The customer support team was incredibly responsive and resolved the issue quickly and efficiently.
Casa Outlet Furniture · casaoutletfurniture.com.au · outside the top 100k
- 5★2026-07-31
they are really fast with support and it's a great app honestly
My Creative Camp · mycreativecamp.com · outside the top 100k
- 5★2026-07-30
Bom app varias funções, atendimento do suporte excelente em espacial da HAZEL! recomendo, mesmo a função gratuita ja entrega muito
Le clair lingerie · www.leclairlingerie.com.br · outside the top 100k
- 5★2026-07-29
Linda was very helpful, fast responded, and resolved the issue quickly. Thank you for your assistance and for following up.
RacksBrax · www.racksbrax.com · outside the top 100k
- 5★2026-07-27
テスト中ですがよさそうです。導入に関してLindaさんが手助けしてくださいましたが、反応が早く対応も丁寧で大変助かりました。
ogawa coffee · oc-shop.co.jp · top 100k store
- 5★2026-07-27
Super assistance de la part de Andy qui à su répondre à nos besoins
CISSEY CLOTHING · cisseyclothing.com · outside the top 100k
- 5★2026-07-27
thanks Hana the problem resolved
Umicellar · umicellar.com · outside the top 100k
- 5★2026-07-26
Great app and excellent support! Linda was very helpful, and the technical team stepped in right away and resolved everything quickly. Highly recommended!
Healthy7 Meals Inc. · unranked store
- 5★2026-07-24
Chatty AI Chatbot & Live Chat is an amazing app! Super easy to set up. The live chat responds lightning fast. Their support team is highly capable and quick to resolve technical issues. Highly recommend to all Shopify store owners!
Lumiere Hair · lumierehairs.com · top 100k store
- 1★2026-07-24
Says there is a free trial. But charged me the full price for the plan. When I reached out about it they stated I had the app in the past. I don't remember EVER using this app. But if I did it is ok, I just want to be refunded because apparently I didn't like it because I don't even remember it. I couldn't have had it installed long at all.
HerScore Solutions · herscoresolutions.com · outside the top 100k
- 5★2026-07-22
Best apps for our store and Linda is very helpful!
Cuura Malaysia Sdn Bhd · cuuraofficial.com · outside the top 100k
- 5★2026-07-22
I needed a chatty, natural-sounding AI assistant for my storefront, and wasn't able to set up it so hazel walked me through the entire setup from scratch! Hazel helped me define the perfect friendly persona, set up automated greeting hooks that instantly pitch our fast Canadian shipping, and created strict boundaries to ensure the AI doesn't give out unauthorized medical advice. It's like having a 24/7 skincare consultant working on my site for free. If you need help structuring your e-commerce AI strategy, customer FAQs, or saved replies, Chatty AI Chatbot &Live chat makes the entire process incredibly simple and highly effective!
Korean-glow-world · koreanglowworld.com · outside the top 100k
- 5★2026-07-21
super service
Lilly Electronics · www.lilly-electronics.com · outside the top 100k
- 5★2026-07-20
Great customer service
Joh Apparel · www.johapparel.com · outside the top 100k
- 5★2026-07-19
Linda you´re a professionist in what you do , Thanks !
Zen Aura · zen-aura.store · outside the top 100k
- 5★2026-07-17
Although we've only recently implemented it, Chatty's AI assistant is exceptionally advanced. It understands our brand's complex sizing and can automatically recommend options to customers. Additionally, Andy and Hazel from support responded quickly and resolved my issues immediately. Thank you so much!
AOKI GLOBAL Online Store · aoki-global.com · top 100k store
- 5★2026-07-16
Setting up a new app can be overwhelmed but Andy (real human) from the Chatty AI support is very helpful. The app is modern and easy to use. I definitely recommend!
TED MOON · tedmoonedition.com · outside the top 100k
- 5★2026-07-15
Excellent..!
FR Enterprises · frenterprises.co.uk · outside the top 100k
- 5★2026-07-14
Linda and Hazel were great very helpful
LASH GLO · www.lashglo.com · outside the top 100k
- 5★2026-07-14
Hazel was amazing! Super helpful and got it done!
Cornerstone Academics · cornerstoneacademics.co · outside the top 100k
- 5★2026-07-14
I've had a great experience with the Avada Chat app. It's packed with features and offers everything I need to provide excellent customer support. The app is intuitive, powerful, and very complete. A special thanks to Hana and her colleagues for their outstanding support. They were patient, knowledgeable, and helped me configure the app exactly the way I wanted. Their assistance made the whole setup process smooth and stress-free. Highly recommended!
Selarya London · selarya-london.com · outside the top 100k
- 5★2026-07-13
Testing the app for the first day. Everything looks pretty good, still need to run a few more tests. Need a small adjustment on the chatbox icon for phone device, and Andy was very quick on achieving that for us. 5 starts to him.
Forestwest AU · forestwest.com.au · outside the top 100k
- 5★2026-07-13
I've had a fantastic experience with Chatty! The support team was absolutely outstanding. They stayed online with me the entire time while I was setting everything up, answered all of my questions promptly, and made sure everything was working perfectly before ending the chat. It's rare to find support that's this patient, knowledgeable, and genuinely committed to helping. The app itself is great, but the customer service is what really sets it apart. Highly recommend Chatty to anyone looking for a live chat solution for their Shopify store!
Portia & Alexa Hair Extensions · pahairextensions.com · top 100k store
- 5★2026-07-12
Un placer contar con la ayuda de Linda. Empática y atenta.
Sabor de Té · sabordete.com · outside the top 100k
- 5★2026-07-10
Great help from hazel
Pure Snug · puresnug.com.au · outside the top 100k
- 5★2026-07-10
Terrific support. Solid response time and information. Super helpful and kind. Keep up the super great work!
SanaVi Health Systems · sanavihealthsystems.com · outside the top 100k
- 5★2026-07-10
We recently installed Chatty on our Shopify store, and the experience has been excellent. The setup process was straightforward, and the interface is very user-friendly. It has helped us streamline customer communication by bringing multiple channels into one place, making it much easier to manage inquiries and respond quickly. The automation features are useful, and the customization options allowed us to tailor the chat experience to suit our brand. The support team has also been responsive and helpful whenever we had questions during setup. Overall, Chatty has been a valuable addition to our store, improving both customer engagement and response times. Highly recommended for any Shopify store looking for an efficient and reliable customer communication solution.
Nestek · nestekshop.com · outside the top 100k
- 1★2026-07-10
It is getting worse and worse. The more they raise their prices, the lower the quality becomes. The system constantly gets stuck in loops, is extremely difficult to work with, and logs me out every time I use it on my smartphone. The whole experience is incredibly frustrating. Even the FAQ content is no longer properly recognised by Google Search Console, which creates additional problems for website owners. Paying more for a service that becomes less reliable and less functional is simply unacceptable.
ElGranero Typewriter.Company · typewriter.company · outside the top 100k
- 5★2026-07-08
This app is a great asset to get more personnally to the customers. And great support too!
MapKraft · www.mapkraft.com · outside the top 100k
- 5★2026-07-07
Great staff assistance and easy set up!! I highly recommend Chatty !! Thanks allot !
PeppedUp Supplements · peppedupsupplements.com · outside the top 100k
- 5★2026-07-07
great service and app henzel is the best
ACTIVE-COMFORT · active-comfort.co.il · outside the top 100k
- 5★2026-07-06
Je n'ai pas l'habitude de mettre des avis, mais là j'ai été agréablement surpris par le sérieux et la rapidité du service client. Je recommande cette application.
La Pelle · pelle-a-pizza.com · outside the top 100k
- 5★2026-07-06
Una atención a clientes de primera ( Andy eres genial). Lo primero que debes saber estan hay para ti, lo demas es lo mejor que le puede pasar a tu web. las 24 hora que ganas con esta aplicacion vale lo pagado.
DXAZplus · www.dxazplus.com · outside the top 100k
- 5★2026-07-03
super cordiali
MADBAG® STORE OFFICIAL | Handcrafted Luxury Bags Made in Italy · www.madbagstore.com · outside the top 100k
- 5★2026-07-03
UPDATE: I originally gave this app a two-star review. Within just 48 hours of posting my feedback, the Chatty team implemented audible desktop notifications for live chat—exactly the feature I was hoping for. I'm genuinely impressed by how quickly they listened to customer feedback and delivered a solution. That level of responsiveness is rare, and it has completely changed my experience with the app. I've happily updated my review to five stars. Way to go, Chatty! Keep up the outstanding work.
PASTA FRESH® · unranked store
- 5★2026-07-02
Linda was a great help. All my questions were answered to set up and understand how to train the AI Agent. We have not yet use the app itself but I am looking forward.
MYCONBINI · www.myconbini.com · outside the top 100k
- 5★2026-07-02
I implemented Chatty after trying a few other alternatives and stuck with it. As I had my own messy code work done on the website, I ran into a few troubles tweaking Chatty to my exact needs, but Chatty's customer service team was incredibly patient and dedicated, and fixed it all for me. I am super thankful, and now, after taking Chatty into use, I am discovering useful "insider" features I had no idea about, helping me serve my customers even better.
Prints & Bags · printsandbags.com · outside the top 100k
- 5★2026-06-30
The app is great, I had a small issue which I couldn’t solve it by myself and Linda from chat support did it for me in a professional way and very fast. She was able to fix the issue straight away. I highly recommend the app
Kifra Dublin · kifraireland.com · outside the top 100k
- 5★2026-06-30
The best experience, helped me in 2 seconds haha
#DraktNorge · draktnorge.com · outside the top 100k
- 5★2026-06-30
Exceptional customer service with Andy! I am honestly shocked at how easy it is to tweak and guide the AI to be helpful and on brand with your store. I'm pretty blown away at the intelligent design of this app so far. Bravo!
TEAM LIGHT TECHNOLOGY · teamlightstore.myshopify.com · outside the top 100k
- 5★2026-06-29
INCROYABLE
Saliméa beauty · eisglow.com · outside the top 100k
- 5★2026-06-28
Jade was really helpful walking me through the setup and also showing me additional features that I will definitely need.
w8v clothing · www.w8vclothing.com · outside the top 100k
- 5★2026-06-27
Outstanding Experience — Hazel Deserves Five Stars! Working with Hazel has been an absolute pleasure. She went above and beyond to program my bot, Kalida, and integrate it seamlessly with my software. Her expertise, patience, and attention to detail made the entire setup process smooth and stress‑free. Hazel understood my business goals perfectly and customized everything to fit my brand’s voice and customer experience. Thanks to her, my Shopify store now runs smarter and more efficiently — Kalida handles customer chats, product guidance, and marketing flows like a pro. Hazel’s professionalism and genuine care for her clients truly stand out. If you’re looking for someone who delivers excellence and makes complex tech feel effortless, Hazel is the one. Five stars all the way!
Divine Driven Wellness · unranked store
- 5★2026-06-27
I have tried a couple of AI bots, but Chatty is the best by far and it keeps improving. From day 1 the support has been great and probably one year on (maybe more) the support is still just as good. Not is it just good, but they are also proactive and will look at your set-up and suggest improvements. Linda was helping me with an issue the other day and the support provided could not have been better. It's a recommend from me.
Bluestreak Crystals · www.bluestreakcrystals.com · top 100k store
- 5★2026-06-26
Having issues with the setup and then Liz came and solve my issues. She's very polite and helpful. Special thanks to the entire team and specially Liz for helping me out with the setup and did everything I asked for.
THE VELVET LOOM · thevelvetloom.com · outside the top 100k
- 5★2026-06-25
It was an amazing experience and the service was very helpful and efficient! Totally recommend it!
MERCATORIOUS · mercatorious.store · outside the top 100k
- 5★2026-06-25
Hazel is helpful.
Cowgirl Armor · cowgirlarmor.com · outside the top 100k
- 5★2026-06-25
Great customer service and the app is super helpful
SGI · www.sgi-moto.co.za · outside the top 100k
- 5★2026-06-25
Hazel was extremely helpful - quick and great personality!
Social Design Supply Co · socialdesignsupply.com · outside the top 100k
- 5★2026-06-25
Customer Support team was very helpful, especially Linda.
AlphaInfuse · alphainfuse.com · top 100k store
- 5★2026-06-24
Mega Support. Hazel vom Team konnte mir sehr schnell und einfach weiterhelfen. Es funktioniert alles einbandfrei.
frugalino · frugalino.de · outside the top 100k
- 4★2026-06-24
Ik ben nog aan het testen. Heeft nog tijd nodig voordat het volledig geoptimaliseerd is. Hou wel rekening dat je tijd moet besteden aan het juiste prompts en verzamelen van informatie. Je kunt wel rekenen op de hulpdesk van Chatty. Ik ben snel en goed geholpen door het team, waaronder Hazel.
Laveen | B corp™ · laveen.nl · outside the top 100k
- 5★2026-06-24
I am from 8849tech.com, a brand of rugged phones/tablets—featuring ultra-large batteries, 2K projectors, and more. After testing online chat apps, we chose Chatty: it’s powerful yet only $20/month. Its AI assistant helps customers pick products and answers simple questions correctly, plus Chatty’s support is responsive (Sonny is professional).
8849 Official Store · unranked store
- 5★2026-06-23
Linda was great! Helped me get set up super quick
Maytrix · maytrix.com · outside the top 100k
- 5★2026-06-22
The service is fast and efficient. It helped me solve many detailed issues and with the customization aspects as well. Thank you so much!
holosport · holosport.ai · outside the top 100k
- 5★2026-06-22
Thank you so much. This has given an extra spark to my business.
Docerela Creations · docerelacreations.com · outside the top 100k
- 5★2026-06-21
Great support and a helpful app I use the Chatty app for my online store and I’m very happy with it. I especially want to mention the support: Andy helped me with an issue I had with the app quickly, kindly and professionally. The communication was easy, and the problem was solved without any hassle. Thank you to Andy and the Chatty team. I can definitely recommend the app!
HUNDESCHATZ · hundeschatz.de · outside the top 100k
- 5★2026-06-19
I work around midnight, their support team is always there when I need them. When the chatbot couldn't fully resolve my issue, it seamlessly transferred me to a real person. I was connected with Nana, who was absolutely amazing. She was incredibly patient, gave me clear, step-by-step instructions, and made sure I got the exact right answer. It’s rare to find such high-quality, patient live support in the middle of the night.
AlphaRex · alpharexusa.com · top 10k store
- 5★2026-06-18
nice and fast customer support
Yona AU · yona.com.au · outside the top 100k
- 5★2026-06-16
hana is great
Peter's abiti da lavoro S.R.L.S · petersabitidalavoro.it · outside the top 100k
- 5★2026-06-16
The support team is always helpful, courteous, and quick to respond.
たいようのとけいてん · sunwatch.tokyo · top 100k store
- 5★2026-06-16
I love chatty!!! It has saved me hours and hours of answering simple customer questions and requests! Plus saving money on hiring a person to fill this position. The help desk is amazing as well and helped me in fact today try to figure out a question. Andy did an amazing job and I will be adding chatty to my other website as well!
TopTrainer · toptrainer.com · outside the top 100k
- 5★2026-06-15
Cute and the best Chat app to me, and their support team is super fast responsive.
Fitkartbd · fitkartbd.com · outside the top 100k
- 5★2026-06-14
Great app, I highly recommend
Knockout Power Nutrition · www.ko-powernutrition.com · outside the top 100k
- 5★2026-06-12
アプリをインストール後、AIエージェントの設定まであまり時間が掛からなかったのはAvadaのサポートチームのおかげです。Hazelやその他サポートメンバーに感謝します。
梅の里かみお · kamio-ume.com · outside the top 100k
- 1★2026-06-12
App bugging. We lost 1 day of customer support. We lost many customer requests. Customer support was not hurry to fix the problem. As a small company, we cannot afford to lose customer trust.
Chic Marine · www.chicmarine.com · outside the top 100k
- 5★2026-06-12
Again a great experience with the support team. They're so quick, helpful and friendly. Great team!
Yelf · unranked store
- 5★2026-06-11
Ich habe vorher einen anderen Chatbot benutzt, der recht teuer war und im preislichen Vergleich deutlich weniger Leistung hergab. Zwar bin ich erst jetzt umgestiegen, aber der erste Eindruck ist sehr gut. Besonders der Support ist Spitze und hilft im Moment der Anfrage! Wenn das Ganze jetzt noch den Sales und den Support gleichermaßen unterstützt, ist das eine gute Wahl gewesen.
soundmaxx-online.de · soundmaxx-online.de · outside the top 100k
- 5★2026-06-10
Excellent Customer Service! Highly recommend! Thank you, Hazel! You have been so patient and helped Rooted Treasures Farms get it right! Hazel is awesome, and so is Chatty! Charlie Farricielli
Rooted Treasures Farms · rootedtreasuresfarms.com · outside the top 100k
- 5★2026-06-05
So far so good. Great service
VARON · www.varon.ch · top 100k store
- 5★2026-06-03
Great support and quick reply for any queries
Venyora Fashion · venyorafashion.com · outside the top 100k
- 5★2026-06-03
Best AI chat tool and support team I have seen since a while ! Hazel has been the perfect guide to make the best usage of the solution
Lumnae · lumnae.com · outside the top 100k
- 5★2026-06-03
I had a great experience with the team, especially Linda. She was friendly, professional, and very helpful throughout the entire process. She responded promptly to my questions, provided clear information, and made everything straightforward and stress-free. Linda's excellent customer service and positive attitude really stood out. It's rare to find someone who genuinely cares about helping customers and ensuring they have a good experience. Thank you, Linda, for all your support and assistance. I would highly recommend this company to anyone looking for reliable and professional service.
Franc Laurent · franclaurent.com · top 100k store
- 5★2026-06-03
Great customer service, and the app itself is excellent in general. Thank you to Hazel for her kind support.
Electricals Online · www.electricalsonline.co.uk · outside the top 100k
- 5★2026-06-02
Com boa assistencia, muito helpfull
BaBlume · unranked store
- 5★2026-06-02
Bardzo dobre wsparcie techniczne ! Polecam
GUGUSHOP.PL · gugushop.pl · outside the top 100k
- 4★2026-06-02
The app has some issues but the support is excellent! Hana was very helpful in quickly guiding me to the solution of my request.
Esamy · esamywear.com · outside the top 100k
- 5★2026-06-01
Support team are quick and effective
ShopPotters · www.shoppotters.com · outside the top 100k
- 5★2026-06-01
Fast & helpful feedback
PerthCakeCollective · www.perthcakecollective.com · outside the top 100k
- 5★2026-06-01
As a new customer, my experience with Chatty has been very positive so far. The application is easy to use, works smoothly, and has been performing quite well for our store's needs. What has impressed me the most is the quality of customer support. Hazel and Finn (the tech guy) have been extremely helpful, responsive, and professional whenever I needed assistance. Their support made the setup process much easier and gave me confidence in using the app. Although I'm still relatively new to the platform, my experience up to now has been excellent, and I appreciate the team's dedication to helping merchants succeed. Thank you, Hazel and Finn, for your outstanding support!
MVB YUGVIGYANA · mvbyugvigyana.in · outside the top 100k
- 5★2026-05-29
Hazel always helps me so good with problems!
Mauré · www.maurestore.com · outside the top 100k
- 5★2026-05-29
Good app. Easy setup. Integrated translation and also FAQ. Some improvement opportunities, but support react quickly and friendly.
BONECO · www.boneco.com · top 100k store
- 5★2026-05-28
Really helpful support, Linda helped us through all out issues, onboarding call was extremely useful. Looking forward to putting the chatbot to use.
Lynx Golf · lynxgolf.co.uk · top 100k store
- 5★2026-05-27
The customer support has been great, being both quick to respond and to resolve any issue we have run into.
ePoolSupply · www.epoolsupply.com · top 100k store
- 5★2026-05-26
Goede AI functie en klantenservice altijd via chat te bereiken. Bedankt Linda !
Lege Capsules · lege-capsules.com · outside the top 100k
- 5★2026-05-26
Wonderful plugin, but even better customer service. Linda and Hazel were quick to respond and very effective in solving the issues I encountered. Thank you both for your patience and professionalism.
Cololeaf · cololeaf.com · outside the top 100k
- 5★2026-05-25
Thanks Linda for you invaluable help!!
www.Eleeles.com · eleeles.com · outside the top 100k
- 5★2026-05-25
This is the first app I looked into, and I can say it offers so many features which I was not expecting. What makes it better, and I think this is most important is the customer service. The team is available 24/7 and they go above and beyond even helping if you have difficulties in any areas. Overall the features are easy to navigate, and I like the fact you are able to style the chat the way you want. I would recommend to others, it is a 10/10 for me!!!
ZenZaray · unranked store
- 5★2026-05-24
客户服务很棒
Dweva · dweva.com · top 100k store
- 5★2026-05-23
It was a great experience, the help was great and friendly, and Linda was extremely helpful. This is a must if you want your customers to feel more included! Recently, I had a problem where my store wouldn't show any of the features, but the help team easily helped, and the problem was fixed. 100% satisfaction! ;)
JulaynaStudio · unranked store
- 5★2026-05-22
I recently started using Chatty for my Shopify store and the experience has been excellent from the start. Their support team was quick to respond to every question I had during setup, and they didn't just point me in the right direction — they walked me through everything step by step. When I was still having trouble with a particular issue, they went above and beyond and offered to jump in and handle it directly. That level of hands-on support is rare and genuinely made a difference. Highly recommend Chatty to any Shopify store owner looking for a reliable chat solution with a support team that actually shows up.
RhodShark · rhodshark.com · outside the top 100k
- 5★2026-05-21
Hazel was excellent to work with and had very good judgment. Very helpful
Dorsu_Cambodia · shopdorsu.com · outside the top 100k
- 5★2026-05-21
This app is handy and all of the agents were super responsive.
Crate and Barrel Philippines · crateandbarrel.com.ph · top 100k store
- 5★2026-05-20
Great support and a very helpful team! The Chatty support team responded quickly, understood the issue, and provided helpful guidance. We really appreciate the professional and friendly assistance. It’s great to work with a support team that takes feedback seriously and helps find practical solutions.
Slate-Lite · www.slate-lite.pl · outside the top 100k
- 5★2026-05-20
Very quick replies and helpful, really pros
Koucles · koucles.com · outside the top 100k
- 5★2026-05-19
andy from the support is very helpfull
Padfreelife · unranked store
- 5★2026-05-19
The Chatty AI assistant is great, and the customer service from Jade was excellent. The optimisations she helped implement have greatly improved the responses delivered to customers. Highly recommend!
TePe Direct · tepedirect.com · top 100k store
- 5★2026-05-15
Andy was very helpful and understood all my questions very fast response
The Magic Minerals · themagicminerals.com · outside the top 100k
- 5★2026-05-14
Very easy to use and awesome customer service assisted by Hazel.
SKYROVER · www.skyroverdrone.com · outside the top 100k
- 5★2026-05-13
This app is really good hats off, and the chat support is quite impressive, Thanks Jade.
ZAUK STORE · zaukstore.com · outside the top 100k
- 4★2026-05-13
Good chatbot and does the job. Some issues but costumer service is very friendly
Football Town Global · footballtown.com · top 100k store
- 5★2026-05-13
Andy was the best, he had quick responses and his solutions were very accurate. He understood the problem since the beginning. thanks for all the support
vivoonlinestore · unranked store
- 5★2026-05-13
If you need help don’t evitate to contact them! They are great and fast. Thank you very much for your help,Linda!
Bliyt · unranked store
- 5★2026-05-13
This Shopify chatbot plugin is a must-have! It’s incredibly easy to set up, and the AI chatbot has already cut our support load while boosting customer satisfaction. 10/10 recommend.
HIEHA® · hieha.com · top 100k store
- 5★2026-05-12
Muy buena!! Me soluciono todo rapida y efectivamente Hana de Avada!!!
MUS · mus.uy · outside the top 100k
- 5★2026-05-11
He probado Chatty y me gusta. La atención al cliente es muy buena
Perú Online · www.tiendaperuonline.com · outside the top 100k
- 5★2026-05-10
Hana is helpful and guides me to give a better and accurate answer by my AI.
GentleSen · unranked store
- 5★2026-05-08
Works like a charm! And support is always there to help.
PurityBox · puritybox.rs · outside the top 100k
- 5★2026-05-08
Your support team is friendly, attentive, and, most importantly, effective. I wish Amazon had a team like that))) Thank you so much!
Magnezmatic · magnezmatic.store · outside the top 100k
- 5★2026-05-08
Hana from the support team is so patient and nice, this app just kick ass!
SOLARMAN · eu.solarmanpv.com · outside the top 100k
- 5★2026-05-07
Merci et au top du top rapide sympas et compétente
E-VELO · evelostore.fr · outside the top 100k
- 5★2026-05-06
Thank you Hazel for helping me set up all the processing the Chatty app on my shopify. Thanks to you, I can directly advise customers about my products on shopify. the team has been incredibly responsive, patient, and genuinely helpful. Thanks
Naïvia · thejanshop.com · outside the top 100k
- 5★2026-05-05
The customer service provided extremely efficient and accurate guidance, helping to solve the troublesome issue. I am very grateful to Hazel.
GuguSure · gugusure.com · outside the top 100k
- 5★2026-05-04
They're very quick to respond, they're attentive, and they'll help you out if you're having trouble with certain tasks. I highly recommend this chatbot app; thanks again.
Ergowova · ergowova.com · outside the top 100k
- 5★2026-05-04
This AI assistant is great but requires a lot of training and instructions, but staff seems like they are working hard to keep improving it. Staff is also helpful if you run into any issues. Props to staff Andy for helping out.
Garage Aquatics · garageaquatics.com · outside the top 100k
- 5★2026-05-02
Very good customer service thanks Hana
Möbel Unique · www.mobelunique.fr · outside the top 100k
- 5★2026-05-01
Harika bir uygulama, müşteriler ile iletişim iş yükümüzü tamamen üzerimizden aldı.
Hediye Kutusu · hediyekutusu.com · outside the top 100k
- 5★2026-04-30
Great support from Hazel!!!
FERYNA · unranked store
- 5★2026-04-30
Had a question regarding subscription plans and Audrey was a great help! She was really kind, patient and fast. It was a great experience! Thanks Audrey!
CNSAC MedShop · www.cnsac-medshop.com · outside the top 100k
- 5★2026-04-30
Very good service. I am satisfied and highly recommended. Audrey always help and resolve the issues. Thanks
Martin & Pleasance Australia · www.martinandpleasance.com · outside the top 100k
- 5★2026-04-28
Hazel has been great helping me with the chat bot updates I'd like to make
Kezia Club · keziaclub.com · outside the top 100k
- 5★2026-04-28
Terrific support service especially from Andy - who was very helpful in addressing all our questions promptly, and patiently guided our team through setup step by step! So many great features offered, solid system, easy user experience, and outstanding support.
wāk · itswak.com · outside the top 100k
- 5★2026-04-23
Sehr guter Support bei der Einrichtung. Danke Hazel!!
American Heritage · american-heritage.de · outside the top 100k
- 5★2026-04-22
The AI software is very easy to use, and customer service responds promptly.
Catalonia Fashion · cataloniastore.com · top 100k store
- 5★2026-04-21
excellent App
The Lunara Watches · www.thelunarawatches.com · outside the top 100k
- 5★2026-04-17
Just signed up and straight off the bat Linda was very helpful with getting me set up right with personalised instructions. If this is anything to go by the support is fantastic
Cinnabar Green · cinnabargreen.com · outside the top 100k
- 5★2026-04-17
Stellar platform! Its been amazing so far, easy to set up and the AI system is really amazing! Appreciate the support as well, fast and effective in helping resolve issues. Appreciate Hazel for the support when I ran into some minor issue with the set up!
ForLife (4L / IVL) · ivlmovement.com · outside the top 100k
- 5★2026-04-15
Excellent support team, great app.
MAMAMIUM · unranked store
- 4★2026-04-15
A few hiccups during the learning process but I will say once it gets going the chat is super helpful to our customers and helps scale back our time spent on customer service. If we do run into an error every now and then the support team, specifically Hazel, if super quick to respond and provide help on the spot.
Jungle Plants · jungleplants.com · top 100k store
- 1★2026-04-14
DO NOT INSTALL — Unauthorized charges Terrible experience. This app charges you without your consent and without any prior notification. I never authorized any payment, yet charges appeared on my Shopify billing. It is completely unacceptable for an app listed on the Shopify App Store to operate this way. There is zero transparency — they charge merchants behind their backs. This is not a mistake, it is an abusive business practice. If you already have this app installed, go to Settings → Billing immediately and review every charge. And if you're considering installing it, don't. They will charge you without asking. Shopify needs to seriously review developers like this who take advantage of merchants' trust. NO INSTALEN ESTA APP — Cobros no autorizados Experiencia terrible. Esta aplicación realiza cargos sin tu consentimiento y sin ningún tipo de aviso previo. Nadie autorizó esos cobros y aun así aparecieron en mi facturación de Shopify. Es inaceptable que una app listada en la tienda de Shopify opere de esta manera. Actúan con total falta de transparencia, cobrándole al comerciante a sus espaldas. Eso no es un error, es una práctica abusiva. Si ya la tienen instalada, vayan inmediatamente a Configuración → Facturación y revisen cada cargo. Y si están pensando en instalarla, no lo hagan. Les van a cobrar sin preguntar. Shopify debería revisar seriamente a este tipo de desarrolladores que se aprovechan de la confianza de los comerciantes.
Cubica · cubicashop.com · outside the top 100k
- 5★2026-04-14
The app is easy to use and set up, Hana is fast at responding to my requirements and she made sure she did everything I asked of her, Thank you made my day.
Shop With Love · shopwthlove.com · outside the top 100k
- 5★2026-04-13
I have had an amazing experience with the app today. Andy was my assistant ,i can say that he helped me a lot.Giving him 10 stars if i could.Thank you Andy
PetsWorld · hellopetsworld.com · outside the top 100k
- 5★2026-04-13
This has been a helpful app for my shop. I'm still getting started, but so far it has helped my customers a lot and it's pretty easy to use.
Aphantastic Designs · aphantasticdesigns.com · outside the top 100k
- 5★2026-04-12
I seriously cannot say enough good things about the Chatty app on Shopify! The customer service alone is NEXT LEVEL. From the moment I started using it, the team has been incredibly responsive, patient, and genuinely helpful. A huge shoutout to **Sonny**, who went above and beyond to help me with customizations and making sure everything matched my brand perfectly. Not only did they fix issues quickly, but they also took the time to explain things so I could understand and manage it moving forward. It’s rare to find an app where the support team actually feels like a partner in your business, but that’s exactly what you get here. If you’re looking for a chat solution that’s not only powerful but backed by an amazing team that truly cares, this is it. Highly, highly recommend!
TrendiBliss · unranked store
- 5★2026-04-10
Perfect support and helpful app
TAUER GmbH · tauerperfumes.com · top 100k store
- 5★2026-04-10
Hazel always responds quickly and helps solve problems, assisting with the use of Chatty.
Santic Cycling · santic.com · top 100k store
- 5★2026-04-09
Mình dùng Chatty trên Shopify được một thời gian và cảm thấy khá hài lòng, giao diện dễ làm quen, cài đặt cũng nhanh giúp việc quản lý tin nhắn khách hàng trở nên dễ dàng hơn. Đội ngũ hỗ trợ rất nhiệt tình, mình gặp 1 số vấn đề nhưng nhờ bạn Hazel đã hỗ trợ mình cực kỳ nhanh chóng, giải quyết được vấn đề. Nói chung thì Chatty là một ứng dụng đáng thử nếu bạn muốn cải thiện trải nghiệm chat và chăm sóc khách hàng trên Shopify.
Coffee Precision Gear · idocean.coffee · outside the top 100k
- 5★2026-04-09
Tolle App und vor allem direkter Support mit schneller und individueller Hilfe von Hazel!
Re-Athlete · re-athlete.de · outside the top 100k
- 5★2026-04-06
customer service was able to fix my product sync issues in less than a few minutes. Thank you.
Yesenia Soriano Art · unranked store
- 5★2026-04-03
I just want to say thanks to Hana and Mark for being especially helpful with my requests to modify the APP and catering to our needs! Their professionalism and patience are outstanding. I would recommend this app to anyone else as their support team is reliable.
Afflumo · afflumo.com · outside the top 100k
- 5★2026-04-03
I had an amazing experience with Jade. She went above and beyond to ensure all my products were synced correctly and kept me updated throughout the entire process. It’s rare to find such professional and kind support. Thank you, Jade, for making the technical part of my boutique so smooth!
Femali Boutique · unranked store
- 5★2026-04-02
love the app, Linda was a great help when I was looking for support. recommend
Intellinet Europe · intellinetnetwork.eu · top 100k store
- 5★2026-04-02
Chatty is a great app - easy to set up and very useful for improving customer support and engagement. The AI features work well and help automate a lot of common questions. Also, Hana from support is amazing - very helpful, quick to respond, and effective in solving issues. Highly recommend!
Onyx Products Inc. · onyxtan.com · top 100k store
- 5★2026-04-01
We had a specific requirement where our AI assistant wasn’t allowed to show or mention any pricing information. Jade handled this perfectly by implementing a custom CSS solution to hide all prices visually, and by configuring the AI behavior so it avoids discussing prices altogether. She explained everything in a clear and straightforward way, and her friendly approach made the whole process smooth and easy. Highly recommended!
VDBParts · shop.vdbparts.be · outside the top 100k
- 5★2026-03-31
Hana was very kind and helpfull.
Lumistar · lumistar-beamers.com · outside the top 100k
- 5★2026-03-31
So far so good. Setup is a little funny to me...I think mostly made by back-end engineers but it's working well. :) today is day 1 and I did remove another AI app I liked but had some flaws to test out Chatty. I will need a few more weeks to really test it. So far so good.
Joker Greeting · www.jokergreeting.com · top 100k store
- 5★2026-03-31
Avaliação do Atendimento – Hana (Chatty IA) Quero destacar o excelente atendimento da Hana! Desde o primeiro contato, a Hana demonstrou um nível impressionante de atenção, agilidade e clareza. Ela entende rapidamente a necessidade e conduz tudo de forma prática, objetiva e muito eficiente. O que mais chama atenção é a forma como a Hana mantém um atendimento organizado, humano e profissional ao mesmo tempo — algo que realmente eleva a experiência do cliente. O app Chatty é muito bom, mas a Hana é, sem dúvida, o grande diferencial. Parabéns pelo trabalho impecável! #Atendimento #Hana #Chatty #ExperiênciaDoCliente
Femily · femily.com.br · outside the top 100k
- 5★2026-03-30
Amazing app cannot go wrong badass app
South Bay Deals · unranked store
- 5★2026-03-29
best Ai chat app
Peptidlabbet · peptidlabbet.com · outside the top 100k
- 5★2026-03-27
Excellent support, merci à Jade pour son aide
Orizyu · orizyu.fr · outside the top 100k
- 5★2026-03-27
Very easy to use, contains a lot of data. Fast customer support as well. Happy!
PurelyGoods · purelygoods.nl · outside the top 100k
- 5★2026-03-26
La atención al cliente es inmediata! Hazel fue bastante amable y atenta. Excelente soporte
Monkey Power · www.monkeypowerfit.com · outside the top 100k
- 5★2026-03-26
Great experience with this app and particularly the support team, helping me customise to suit my shop
Gladesville Guitar Factory · guitarfactory.net · top 100k store
- 5★2026-03-24
This is a fabulous app - Audrey, thank you for a wonderful customer care support.
Phos & Gaia · phosandgaia.gr · outside the top 100k
- 5★2026-03-23
Customer Service is exceptional, especially, Hana. She helped me in all my troubles setting up the AI chat. Hana responds quick and I don't need to explain deep what I need, she provides instant and even suggest best practice.
Cyo Design · unranked store
- 5★2026-03-23
thank you Jade for her professionalism and efficiency, she is so patient and helpful to resolve my inquiries :)
ME+HOME · meplus-home.com · outside the top 100k
- 5★2026-03-22
Sonny provided me exceptional service.
Best Planet · best-planet.com · outside the top 100k
- 5★2026-03-20
Awesome APP. Great support. Customer service via chatty skyrockets. We use 10 languages and communication with Clients is so easy!
4kidspoint · 4kidspoint.pl · outside the top 100k
- 5★2026-03-18
Tech support response from the Chatty was quick enough to solve my situation. Andy, who supported today, was very prompt and precise about helping my matter. Thank you, Andy!
Korean Ultrasound Beauty Devices | Estella Official · skinlinks.kr · outside the top 100k
- 5★2026-03-17
it Is easy to use!
Desnudo Coffee · desnudocoffee.com · top 10k store
- 5★2026-03-17
With so many products on our website, navigating can be confusing for customers. Every contact that comes through the Chatty app is a great opportunity to learn and tweak the info we feed it. Very impressed with how much the conversations have improved in helping people find the right product. The Chatty team is always quick to reply and ready to help. Special thanks to Hana!
Mala Handworks · malahandworks.com · top 100k store
- 5★2026-03-13
Thanks so much for your help, Irene. All of this is new to me, so I truly appreciate your patience.
DIY Miracles · diymiracles.com · outside the top 100k
- 5★2026-03-13
This App is a totally game changer, very helpful and easy to use, but the best part is the support team that makes this company make the difference because there are always very kind and helpul and run the extra miles, specially Hana make feel very important as a valued customer and person. It was a really great pleasure to be served by Hana from A to Z. I highly recommend her work and the company.
SMARTGLO COLLECTIONS · unranked store
- 5★2026-03-12
The support response time is incredibly fast. Andy was exceptionally professional and helpful, he addressed my needs quickly and resolved my concerns efficiently. I highly recommend this to any Shopify merchant!
CARLUEX · www.carluex.store · outside the top 100k
- 5★2026-03-11
A great app with many customization options; we especially appreciate the AI chat and the FAQs. Thank you to the support team for always being willing to help—Hana and Jade :)
Purity Vision SK · purityvision.sk · outside the top 100k
- 5★2026-03-11
Best service. Audrey is so helpful! Highly recommend!
Retail Ranged Academy Inc. · unranked store
- 5★2026-03-11
Audrey always very helpful! Very quick to respond! Top stuff!
Hagley Carpets & Flooring · www.hagleycarpets.co.uk · outside the top 100k
- 5★2026-03-11
Our team consistently has a great experience using this app. Whenever we run into an issue or have a question, the live agents are quick to respond and extremely helpful. Hana in particular is always awesome and goes above and beyond to assist us.
Wholesale Patches of Georgia · unranked store
- 5★2026-03-09
Grym support!
Smyckeskedjan · smyckeskedjan.se · outside the top 100k
- 5★2026-03-08
Good experience with this app so far. It’s easy to set up and works well with our store. Hana provided excellent support and answered my questions quickly.
InfinityDress.com.au · www.infinitydress.com.au · outside the top 100k
- 5★2026-03-03
è fantastica! esattamente quello che cercavo, e l'assistenza è fenomenale
Prodotto Mio · unranked store
- 5★2026-03-02
hana was great and helped me alot with setting up!! so far so good
Fox Paradox · foxparadox.club · outside the top 100k
- 5★2026-03-02
Ich bin absolut begeistert von Chatty! Die App ist sehr intuitiv aufgebaut und perfekt für einen wachsenden Onlineshop. Besonders hervorheben möchte ich Hana – sie ist unglaublich hilfsbereit, geduldig und erklärt alles verständlich, auch bei technischen Fragen. Als Solo-Shop-Betreiberin ist es für mich extrem wichtig, schnellen und kompetenten Support zu haben – und genau das bekommt man hier. Dank Hana konnte ich meinen Chatbot professionell einrichten und optimal an meinen Shop anpassen. Klare Empfehlung für alle, die ihren Kundenservice auf das nächste Level bringen möchten
VELVET GLOW ⎮ Korean Skincare · unranked store
- 5★2026-03-02
Hana was very helpful and quick to respond. Excellent support experience — thank you!
Naomi Seoul · www.naomiseoul.com · outside the top 100k
- 5★2026-02-27
hana is a very good customer support agent. she deserves promotion to high level and also needs salary incriment
Storesnappsy · unranked store
- 5★2026-02-27
Love Chatty, super easy to onboard and use. Handles quite a few common questions well! More importantly, their staff are very knowledgeable and helpful. Andy has assisted me with quite a few inquiries, very efficient and solved timely. Thank you!
kiimento (formerly Kidamento) · unranked store
- 5★2026-02-27
Hazel was super helpful. she was able to answer all my questions and helped me set up everything. Thanks, Hazel! This app is super life changing! Made our lives easier. the customer service is one of a kind!
Tymo Beauty · tymobeauty.com · top 10k store
- 5★2026-02-27
We were looking for an app that would significantly reduce the workload of our customer support team – and with Chatty, we have found the perfect solution. The installation process was incredibly simple and straightforward. The setup and data synchronization with our Shopify store worked flawlessly from the very beginning. Within a short time, everything was running smoothly. Thanks to the powerful AI, Chatty is now able to respond precisely and effectively to our customers’ questions and issues, which has massively reduced the workload of our support team. The AI understands customer concerns very well and provides helpful, accurate answers. Chatty communicates in a very friendly and proactive way and engages with customers in a natural, supportive manner. At the same time, it is highly sales-oriented: it provides direct product links, displays product images, and even integrates the shopping cart seamlessly into the conversation. It also highlights savings opportunities, clearly presents product details, and explains available options perfectly. Another big advantage is the fast and highly professional support team behind Chatty. They helped us implement shop- and product-specific responses tailored exactly to our needs. We truly can’t imagine running our store without Chatty anymore and highly recommend this app to anyone looking to elevate their customer support. It’s a truly outstanding virtual customer service employee!
Jollyknits · www.jollyknits.com · outside the top 100k
- 5★2026-02-26
Andy was great.. WOW! The assistance was quick and smooth.
PERLUV · perluvstore.co.za · outside the top 100k
- 5★2026-02-26
Top App und toller Support von Andy!
Bauchemie.at · bauchemie.at · outside the top 100k
- 5★2026-02-26
It is a really great App, and the customer service is amazing
Fresh Sip Gear · freshsipgear.com · outside the top 100k
- 5★2026-02-25
sunny was very helpful and clear with instructions
IslaRue African Organic Beauty · islarueafricanorganicbeauty.co.uk · outside the top 100k
- 5★2026-02-25
Hi, I am still at Trial period testing the integration and whatsapp AI fucntions. So far I had a lot of interactions with support and they answer super fast and are very helpful. Specially Hana has been a great help. So far I like the app, still in testing mode. Setup has been a bit of a challenge.
bCasual · www.bcasual.cl · outside the top 100k
- 5★2026-02-25
Super helpful tool for handling high volume chat interactions. Audrey was a great help in achieving our goals.
UA Worldwide · www.uaworldwide.com · outside the top 100k
- 5★2026-02-24
I had a great experience with Hana from the Chatty support team. She responded incredibly fast and was very clear and professional in her communication. My issue was resolved almost immediately, which I truly appreciated. It’s always reassuring to receive such efficient and friendly support. Thank you, Hana, for your excellent help!
Azuna Pillows · www.azunapillows.nl · outside the top 100k
- 5★2026-02-23
Great experience with the chat system! The support team is very responsive and always replies on time. Highly recommend!
Nuolyf · www.nuolyf.com · outside the top 100k
- 5★2026-02-23
Incredible customer support, specially Hana
End Nutrition · unranked store
- 5★2026-02-23
Absolutely love this app! Setup was easy, the AI works smoothly, and best in class customer support. Huge thanks to Hazel and the entire team of Chatty. They always give prompt replies and are incredibly helpful.
Cordori · cordori.com.au · outside the top 100k
- 5★2026-02-20
What a fantastic app and what a fantastic team! Chatty has been a solution to many of our needs; we were able to get immediate answers to our requests for changes and questions thanks to Sonny and Hazel's contributions, which was very satisfying. It's both easy to use and very functional.
ECZAclick · eczaclick.com · outside the top 100k
- 4★2026-02-19
We've been using the app for a little while now and it has been relatively easy to use and the customer service is quick, very helpful, and friendly. Hana, has been especially helpful in working through an issue we had with the service. She was prompt and stayed with me until it was resolved.
Just Love Coffee Roasters · shop.justlovecoffee.com · outside the top 100k
- 5★2026-02-18
I had such a great experience working with Hana from chat AI Chatbot team on Air Reviews. She was incredibly helpful, patient, and knowledgeable throughout the entire process of setting up my Chatty robot. Hana guided me step by step, answered all my questions clearly, and made sure everything was working perfectly before we finished what i appreciate most was her professionalism and quick responses- she truly made me setup process smooth and stress-free . I highly recommend Hana to anyone who needs assistance with setting up their Chatty AI Chatbot. She really goes an extra mile.
Brand-on Innovation · unranked store
- 5★2026-02-18
The App is by far the most reliable and complete and the best thing is the support no mather with whom you speak to they are very well prepared. Many Kind Thanks.
Military Shop · military-shop.ro · top 100k store
- 5★2026-02-17
Great app Great support Hana was the best one i text in this app support Thank you guys
BlindIT · unranked store
- 5★2026-02-16
excelente servicio y atencion !! me atendio Hana
Nicoléon Perfumería · unranked store
- 4★2026-02-16
its easy to set up.Hana was great!
Standing Spruce · www.standingspruce.com · outside the top 100k
- 5★2026-02-15
I’m currently testing the app and already had an excellent support experience today (Sunday!). I didn’t like the position of the chat button, and within just a few minutes I received custom CSS code. Great support! Five stars from me. Keep up the great work!
mesics GmbH · www.mesics.de · outside the top 100k
- 5★2026-02-12
Amazing Support from Hazel! Hazel was truly incredible. From the moment I reached out, she was kind, patient, and super attentive. She didn’t just give a quick generic response — she actually took the time to understand my issue and made sure everything was resolved smoothly. Her communication was clear, friendly, and reassuring, and she went above and beyond to help. It’s rare to find support that feels this personal and genuinely caring. Thank you so much, Hazel, for making the experience so easy and stress-free. Chatty is lucky to have you!
Sleek n Sheek · unranked store
- 5★2026-02-12
Hanna was very helpful in setting up the app to work the way we wanted.
Marquee Menus · marqueemenus.com · outside the top 100k
- 5★2026-02-12
Great experience! Fast and accurate response, with friendly and helpful service. The process was straightforward and easy to use. Highly recommend! Hazel was great!
UltramarXL · unranked store
- 5★2026-02-11
Super bien, a l'écoute , peuvent modifier grace a leur equipe technique les supports. Je recommande, a voir si cela joue sur l'augmentation de vente !!
Fermebenas · fermebenas.fr · outside the top 100k
- 5★2026-02-10
Really fast and good support
Penelope · penelopejewellery.com · outside the top 100k
- 5★2026-02-10
تجربة تطبيق رائعة جدًا! وخدمة العملاء ممتازة وسريعة، والأخت هازل كانت متعاونة بشكل كبير وقدمت لي كل المساعدة التي احتجتها. أشكرهم على الاحترافية والدعم المميز. يستحقون 5 نجوم.
Trendora · trendplusstore.com · outside the top 100k
- 5★2026-02-10
Support à la clientèle incroyablement rapide et efficace. L'application est très intuitive et facile à implémenter. Je recommande à 100%. Merci à Noisette
Murph Fitness · murphfitness.ca · outside the top 100k
- 5★2026-02-10
Great experience, support helps a lot
Exyross · exyross.com · outside the top 100k
- 5★2026-02-10
great app and support
Early Learning Centre · elctoys.com · top 100k store
- 4★2026-02-10
There were some confusing part with the ui, yet Hana, customer service person, was very nice to guide us. Thanks!
Bulk Chunky · bulk.chunkyacademy.com · outside the top 100k
- 1★2026-02-10
This app changes the exact URL I paste into the AI chat responses (my “Start a Return” link gets rewritten to a different link). I need the chatbot to send customers the same link I provide, without modifications. Support told me: “links that require authentication may not work consistently when shared in automated AI responses.” That’s not acceptable for a returns link and doesn’t solve the issue. Not reliable for customer-facing support.
AgozTech · www.agoztech.com · outside the top 100k
- 5★2026-02-08
Best way to improve your business through Chatty app.
MoreShopping · moreshopping.com · top 100k store
- 5★2026-02-08
Excellent app and even better support from Andy. This is a true LLM chatbot that does the work of seven apps in one. It’s highly customizable, easy to navigate, and actually works as advertised. Definitely the best AI solution on the Shopify App Store right now.
eFive · efive.io · outside the top 100k
- 5★2026-02-08
This is a very smart plugin. Although the AI assistant is not yet highly skilled in its use, it has already saved us a lot of customer service work. We hope that for issues requiring manual resolution, there will be clearer prompts or more timely notifications to the human customer service staff. Thanks to Sonny, he always responds so quickly!
MimiSilk · www.mimisilk.com · outside the top 100k
- 5★2026-02-06
Amazing support from Hana! She helped me set everything up, and the app works like a charm!
E-Unique Escolar · euniqueescolar.com · outside the top 100k
- 5★2026-02-06
Hana is good , she helps me slove a lot ,really appeaciated
ExBriteUSA · www.allsumhome.com · top 100k store
- 5★2026-02-05
Really good app and very easy to use. Hana helped me a lot and made the whole process smooth. Highly recommend!
Lav Kids · lav-kids.com · top 100k store
- 5★2026-02-04
La sto testando da qualche giorno e mi sembra un ottimo strumento, migliore di quello che avevo in precedenza. Il set up è accurato ed il customer care, io sono stato seguito da Hazel, è stato rapido, preciso e gentile.
cafetwin · cafetwin.com · top 100k store
- 5★2026-02-03
That its got a helpful live person named Hazel helping. Great job Hazel. still setting it up, will come back if I have more questions.
Giddy Gadgets · unranked store
- 5★2026-02-03
Hana was wonderful! We love this app, it is key to our customers experience online
Paws on Plates · pawsonplates.com · top 100k store
- 5★2026-02-02
Hazel helped me and was great with quick assistance always
Mauka Sports Body · maukasports.com · outside the top 100k
- 5★2026-02-02
ES BASTANTE FACIL DE USAR, RAPIDO SE CONSIGUE HACERLA FUNCIONAL, EL SOPORTE MUY AMABLE,RAPIDOS Y COMPRESIVOS.
StylenPro · stylenpro.com · outside the top 100k
- 5★2026-01-31
ik kwam er zelf niet zo goed uit haha, maar ze hebben me top geholpen binnen een paar minuten
Vibera · vibera.nl · outside the top 100k
- 5★2026-01-31
Usefull app, but the most important part is support. Andy helped me a lot with a problem i had, so if You have any chance, try asking for Andy with your problems :)
TORQUE3D Sp. z o.o. · torque3d.pl · outside the top 100k
- 5★2026-01-29
The team here is awesome and very attentivee..., one of their staff i was chatting with named "Audrey" spent so much time and took care to resolve a minor issue I had.... I was almost about to give up on it but made the effort and finally helped me resolve it. Awesome customer service!!
Lens2me (SA) · sa.lens2me.com · outside the top 100k
- 5★2026-01-29
Rien à dire, puissant, et support à l'écoute, ça fait 2 semaines que je l'utilise, je vois une nette diminution du support par e-mail. Merci à Noisette. ;)
Retrozone France · retrozone-reloaded.com · outside the top 100k
- 5★2026-01-28
Great help :) Thanks Hazel for speeding up the setup
Really Good · reallygoodhair.ca · outside the top 100k
- 5★2026-01-28
Great assistance Hazel and Cody
PhotoSetupRo · unranked store
- 5★2026-01-28
Jade and Hana helped us not only today but regularly with our requests. Their help is quick, friendly and efficient. Great customer support!
Didier Lab Germany · www.didierlab.de · outside the top 100k
- 5★2026-01-27
Hanna did a great job helping and solving my issue
Draykester · www.draykester.com · outside the top 100k
- 5★2026-01-27
Great app, as soon as you start giving content, context to the chat, this will relieve a lot of work. Also, the team behind chatty is exceptional, great pro activeness and they can customize some parts to make it look better. Especial mention to Hazel!
Padel Racket · padelracket.com.au · outside the top 100k
- 5★2026-01-26
andy travail au top
Somnra · somnra.com · outside the top 100k
- 5★2026-01-26
Yes very good and hana very smart and kind person she helped me as well
وكالة العدد | The Tools Agency · thetoolsagency.com · outside the top 100k
- 5★2026-01-26
Andy has been really great. He helped me solve quite a few issues and was very patient throughout the process. I highly recommend him. I’m currently still in the trial stage and will consider upgrading to a paid plan later. I hope it can bring us good conversion results.
ARDENEL · www.ardenel.com · outside the top 100k
- 5★2026-01-26
チャットサービスを導入しようといろいろ調べたところ、Shopifyに関しては外部のサービスよりこちらのChattyが機能面でもコスト面でも優れていました。 サポートも充実しています。 ＞サポートのハナさん、ありがとうございました。
MUTE：防音専科 · mute-place.com · outside the top 100k
- 5★2026-01-25
Excellent app and outstanding support! The app works smoothly and does exactly what we need. The setup was straightforward, and the features are well thought out. Huge shout-out to Sonny for the incredible support — fast, knowledgeable, and genuinely helpful. He made the experience even better. Highly recommend!
Master Maker Crafts · unranked store
- 5★2026-01-24
Es excelente! me indicaron paso a paso como solucionar mi problema de configuracion, Abby es excelente, gracias
Muy Nacional · muynacional.com · outside the top 100k
- 5★2026-01-24
非常不错的应用！Andy很棒！
MomMed · mommed.com · top 100k store
- 5★2026-01-24
This bot has made handling inquiries so much smoother! It’s reliable and very easy to use. Special thanks to Andy for the amazing backup—anytime I had an issue, Andy sorted it out immediately. Highly recommend both the app and the team
PURTIER DISTRIBUTOR · purtierdistributor.com · outside the top 100k
- 5★2026-01-23
Alicia is the best, great app & great service!
BlushVibe.com · blushvibe.com · top 100k store
- 5★2026-01-23
Hana was incredibly helpful. There was an error with the tracking via Chatty. She fixed it with and gave a simple explanation and was incredibly friendly! Definitely recommended.
Roldeurshop.nl · roldeurshop.nl · outside the top 100k
- 5★2026-01-23
Je suis incroyablement ravie de mon expérience avec l’application Chatty. Dès la prise en main, la facilité d’utilisation est frappante, mais ce qui fait vraiment la différence, c’est l’accompagnement 24/24. J’ai une boutique très particulière, avec des produits techniques qui demandent beaucoup de connaissances précises et une vraie capacité d’analyse des situations clients. En une seule journée de travail, mon IA est déjà capable de me remplacer sur les questions les plus techniques, avec des réponses cohérentes, fiables et adaptées aux parents. C’est un gain de temps énorme et une vraie tranquillité d’esprit. Un immense merci à Hazel et Andy, qui ont été présents, réactifs et réellement impliqués à chaque étape. On sent qu’il ne s’agit pas d’un simple support, mais d’un vrai partenariat pour faire fonctionner l’outil dans des conditions réelles de commerce. Chatty n’est pas juste une application de chat : c’est un outil stratégique, surtout quand on a une activité exigeante. Je recommande sans hésiter.
Ma Boule De Couches · mabouledecouches.com · outside the top 100k
- 5★2026-01-22
I'm a new user and so far, I love it. The people are very nice, and even though I can be difficult, Audrey guided me step-by-step through the setup process. Audrey is awesome, thank you for everything!
SkyWaves · www.skywaves01.com · outside the top 100k
- 5★2026-01-21
Ich nutze Chatty seit zwei Wochen und bin sehr zufrieden. Sowohl auf Instagram als auch auf der Website gibt der Bot sinnvolle Antworten auf Nachrichten. Durch die schnellen Reaktionen ist mein Umsatz gestiegen und meine Arbeitsbelastung hat sich verringert. Ich kann es nur empfehlen.
Tazecik · www.tazecik.de · outside the top 100k
- 5★2026-01-21
Incredible support, responds within minutes, answers all questions, guides through the process and provides an incredible customer support. Highly recommend!
KartSim · www.kart-sim.com · outside the top 100k
- 5★2026-01-20
Overall a great app, good FAQ templates and great customer support , especially Andy.
Solvia · solvia.com.au · outside the top 100k
- 2★2026-01-20
Instale la app pero antes de gestionar la configuracion reviso los planes y son precios y condicionesmuy diferentes de lo que indican en esta seccion, de hecho ningun plan tiene el precio correcto y las caracteristicas que trae tampoco lo son. Una pena que no este actualizada la informacion para la transparencia d ela contratacion de la app
Desechables Chiguayante · www.desechableschiguayante.cl · outside the top 100k
- 5★2026-01-20
Hana has been the absolute best! Just purchased, and already loving the app!
NRS BAE · unranked store
- 5★2026-01-20
Andy was so kind and patience with me. Andy helped me along the way to get my chatty app up and going. Explained everything I was confused about and the pictures to walk me though everything was the greatest. Andy took the time to explain to me why only some of my items was not syncing and offered me information on the promo that was being offered to upgrade which was very helpful as well. I will be upgrading after I explore a little more. Thanks again Andy for the wonderful chat experience.
Harkfill Press · harkfillpress.com · outside the top 100k
- 5★2026-01-19
Customer service is excellent and prompt.
QIDI US Store · us.qidi3d.com · outside the top 100k
- 5★2026-01-19
Amazing service and very quick!
JIWON CHOI · jiwonchoi.com · outside the top 100k
- 5★2026-01-19
Beautiful experience—the app works perfectly, and it’s free Before, I was paying $39 per month for Tidio for the same functionality.
Hilltop Truck Sales · hilltoptrucksales.com · outside the top 100k
- 5★2026-01-18
Ich bin meist sehr spät online , wo ich mich um Einrichtungen kümmere. Egal wie spät es war, Hazel hat mir super geholfen, schnell zu verstehen und zuverlässig das die Umsetzung klappte. VIELEN DANK!
MiMaMode · ctbksy-m4.myshopify.com · outside the top 100k
- 5★2026-01-18
Customer support Hana responded very quickly. It is really 24/7 support not like other support that usually does not reply very quickly. Get my problems resovled, very happy with the service. Hana provided great customer service.
Door Harbor · www.doorharbor.com · outside the top 100k
- 5★2026-01-17
“I had a very positive experience with the Chatty application. I received extremely helpful support and truly attentive care throughout the whole process. Every question I had was answered patiently and clearly, and I never felt rushed or ignored. Abby was especially kind and supportive, and it’s clear she genuinely cares. I’m confident that everyone receives the same 100% helpful and thoughtful assistance. I highly recommend it.
Proxy™ · unranked store