Chatway Live Chat & AI Chatbot

Every review carries the store that wrote it and how big that store is, and 4 of them are complaints you can read in full.

• 5★2026-08-24

  "Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"

  Niconico Swimwear · outside the top 100k

  Link to this reviewVerify at sourceniconicoswimwear.com

• 5★2026-08-20

  support for this app is great, and we used it to replace shopify inbox once they messed up the customer view. This is a great addition to our support team.

  halfpricedmacs · outside the top 100k

  Link to this reviewVerify at sourcehalfpricedmacs.com

• 5★2026-08-06

  We've recently started to use Chatway for our business and we are enjoying it so far and it has been really helpful. It's easy to use and our customers find it as the quickest way to get in touch with us on the spot. We totally recommend it.

  Campervinn · outside the top 100k

  Link to this reviewVerify at sourcecampervinn.uk

• 5★2026-07-31

  The chatbot worked well for what we needed it for. Messages came through quickly. The only thing I would change is the references or subject lines use very random words like Indigo, Aqua etc... makes it hard to search for a message again. Would be better if the client name came up on the subject line rather. But maybe this was because we were using the free version. Other than that, very happy with the chatbot app

  The Nguni Shop · outside the top 100k

  Link to this reviewVerify at sourcethengunishop.co.za

• 5★2026-07-30

  The app is an important part of our customer communication process and impacts our business directly! I had an issue today and I reached out to their customer service and they were available to handle the issue within a few minutes.

  Powercore 360 · top 100k store

  Link to this reviewVerify at sourcepowercore360.com

• 5★2026-07-29

  thanks

  Inside Sauna · outside the top 100k

  Link to this reviewVerify at sourceinsidesauna.com

• 5★2026-07-10

  super smooth app and killer customer service

  MOMORO & Friends · unranked store

  Link to this reviewVerify at source

• 5★2026-06-29

  Application très pratique et complète. possibilité de tout paramètrer pour parsonnaliser son chat. Il existe même un chabot.

  RolandBD · outside the top 100k

  Link to this reviewVerify at sourcerolandbd.com

• 5★2026-06-25

  De AI Chatbot is slim, snel en werkt echt heel goed. Geeft duidelijke antwoorden en is super handig in gebruik. Ben er blij mee! :)

  FYTU · unranked store

  Link to this reviewVerify at source

• 5★2026-06-18

  I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.

  OOOK · outside the top 100k

  Link to this reviewVerify at sourceoookus.com

Read all 400 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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