Clyde | Warranty Platform · Store management
Every review we hold for Clyde | Warranty Platform, quoted in full, with the store that wrote it.
Bigger stores rate Clyde | Warranty Platform at least as well as the crowd does. The store behind each review is the part the App Store never shows.
41 reviews pulled · 41 long enough to quote · 2018-08-27 to 2026-05-19
Every review we hold, newest first
Avoid this app at all costs. Their support is awful, slow, and they just removed our installation altogether with no heads up or warning.
Skyforge PC · skyforgepc.com · outside the top 100k
We've been working with Clyde for quite some time, and our experience has been positive overall. Their customer service is good, and their product is a valuable addition to ours. While we've faced some frustration due to certain requirements that they are currently unable to fulfill, we remain optimistic and look forward to continuing our partnership
PolarMonkeys · polarmonkeys.com · top 100k store
We started with the program when it was just Clyde and in the first year the service was great, however we did not have a ton of warranty purchases as our website was not set up on shopify yet. While customer service seems pretty thin at times ever since the aquisition we have switched to shopify we have seen a significant lift on warranty purchases and so far our customers seem happy. I would like a direct AM to help us figure out how we can make the tool even better for our customers.
Trailer Valet · trailervalet.com · top 10k store
Clyde has been a game-changer for our Shopify store! The platform is easy to integrate, and the team made the setup process seamless. Offering extended warranties to our customers has not only boosted our revenue but also increased customer confidence in their purchases.
Game Room Shop · www.gameroomshop.com · top 100k store
Clyde was purchased by Cover Genius, and ever since their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and I can't find a single person who works at the company who has been able to help me. I will update the review if anyone ever gets back to me.
ONE Custom Audio · onecustomaudio.com · outside the top 100k
I don't know what changed but seemingly since Clyde was acquired by another company, their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and haven't even gotten so much as an automated response.
Sleeper Cell Computers · unranked store
Not Working. No Solution. No Customer Service. 1 month with this deal.
Kalm NOW · unranked store
It's just trash. I am building a drop shipping furniture store and whoever they are sent me a reply saying that I am not a good fit. TRASH!!!
bazaarmart.net · unranked store
I think Clyde has one of the most promising warranty management plug-in. However, at the moment I am frustrated with the apps because of these reasons in order of sequence:- 1. (Poor customer service) The support team is not responsive at all. I sent 5 emails at 3 different times and none of them were replied unless when I change my password which usually done by a bot. 2. Clyde is only available for US customers 3. After setting up payment process through micro-deposit, I was expecting the warranty to show up in my product page but it isn't and still pending until today. The only reason I wrote this review is due to #1 and I hope they will reply to my email as soon as possible so I can revise my review. I hope somebody from their team will take quick action and reach me out as fast as possible. Otherwise, I wouldn't recommend this apps if the customer service is so poor.
lilimolly · unranked store
I've been requesting help for over a year, at least 3 or 4 times, and can never get a reply. I just need someone from customer service to email me and help me get things configured correctly.
Electric Zip · unranked store
I like this app, support was fast and phenomenal and they helped integrating this app in a timely manner. I love the variety of modification options they offer about how it will be shown on my website.
Pickhud · unranked store
***Update review - thank you for working things out. Highly recommended app for protection plan - good user-friendly interface.
Eagle Eyes Optics · www.eagleeyes.com · top 100k store
As a company, we had been looking into an extended warranty platform for quite some time and hadn't been able to track down the correct fit for us. Clyde turned out to be the answer to everything we were looking for. Not only is Clyde one of the simplest integrations to our Shopify app that we've experienced, but it is easy to use. Any company looking to add extended and accidental damage warranties to their products should consider Clyde.
Brydge · brydge.com · top 100k store
We have been using Clyde for a few months and my guests love that they can protect their purchases. In a business that has uncertainties, Clyde gives my guests the security they ant.
Joli Amours · unranked store
We've been using Clyde for over a year now and it's such an improvement over our previous protection plan solution. I'd recommned Clyde as a easy way to added protection plan up-sells in your site. The dashbaord is clean and support is prompt.
VAIO · unranked store
This app is amazing, I have never downloaded an app that has integrated so quick and easy to my shopify store. The support is amazing and the Clyde team goes above and beyond to help :)
Lifestyle Vivid · unranked store
Clyde is super easy and setup was fast/simple! It enables us to offer our customers even more product coverage (without doing any leg work on our end!). Our customers love the platform too. Highly recommend!
windmillair · unranked store
We've been using Clyde for almost 2 years - started post purchase only, then added to site on our PDPs and in cart - really evolving the customer experience. The support team is excellent and really helped us track & evolve our pricing and offerings - super quick to respond too. A+
AutoBrush® · unranked store
We love the Clyde Warranty Platform. The product and interface is great, but what really has helped us out and saved us a lot of time and effort is the customer service that clyde provides. Any issues or questions that might arise are taken care of quickly and they go the extra mile to help make sure everything is running smoothly. Would definitely recommend. Thankyou!
Symple Designs · unranked store
The team at Clyde is very professional. The implementation went smoothly and the results are starting to speak for themselves. Highly recommend this solution for ecommerce providers that are trying to add value to the customer experience.
Shop e-scooters · unranked store
They not accepting new accounts for 60 months something i didn't heard until I contacted support. I literally had this app for a while and nothing showing on my products still. Im sure 6 months for me already pass.
Canine's World · unranked store
they aren't accepting new accounts for 6 months. Something they don't tell you unless you reach out to the support team after wasting hours of your time trying to install and integrate the app.
JettyGemTrust · unranked store
Great idea, with poor execution. The Clyde Shopify app does not work, customers get frustrated being unable to checkout when they try to purchase, help from Clyde is not technical and they do not test their implementation when assisting with setup. If their Shopify app worked, the service has a ton of promise. However, their support is to push you off on Shopify, who then redirects you to Clyde's nonexistent support. Hopefully they work on this and provide a better end-to-end solution.
Ready Rig Store · www.ready-rig.com · outside the top 100k
They don't provide a UI to directly download invoices for bookkeeping. my emails for invoices ended up ignored without answers. I ended up removing the app since I can't continue with this low-quality support.
Carbon Fiber 365 · unranked store
I really wanted to offer extended warranty for my products. Unfortunately, it was not a match made in heaven. Given my lower price point for the niche and focusing only on mobile audience market, as soon as I launched, my conversion dropped completely and upon deleting the product, the sales picked up again. YMMV. Personally, I always purchase these warranties and benefited from it. But my target audience see otherwise.
GravityDock · unranked store
very good and clean, hope they serve the customers as well they served me. would def recommend having this option on the website
Photo Savings · unranked store
Awesome product, really easy to integrate and builds trusts with my customers. Super easy to use and looks great. Highly recommend!
BigGameBowhunter · unranked store
Great Product ! Help us increase our AOV and Super easy to install on your shopify store. Support was support helpful as well
Q-See · unranked store
Super easy to install & implement! The support is wonderful and it is a great addition to our store.
Curios And More · unranked store
Top-notch customer service & product! The Clyde team worked closely with us to answer a variety of edge-case questions and get things setup. I've already recommended them to friends, and would be happy to do so in the future!
Soul Ceramics · www.soulceramics.com · outside the top 100k
Honestly, I am thoroughly impressed by Clyde. My products were approved in minutes. The app is very easy to use, looks fantastic, and their customer support is outstanding. The CEO himself called me to see how it was going! Just wow.
My Fitness Direct · unranked store
Great offering overall. Enables shop owners to offer third party warranties right in their shop. The warranties are automatically matched to the products on the back end. It shows up as a little button underneath the add to cart button and customers can add an extended warranty contract to their cart. Shop owners an set higher pricing for the contracts to make a little margin and/or cover for payment fees. The team is super responsive and always helps within 24h in case of questions or concerns. Highly recommended for anyone selling higher value goods and wanting to offer extended warranties just like amazon does.
fluidfreeride.com · fluidfreeride.com · top 100k store
We are really happy to work with Clyde. The setup was easy. the support is great. the people are nice. Most importantly, we are very happy to offer extended warranties to our valued customers!
RestaurantStock.com · restaurantstock.com · outside the top 100k
This app is visionary. A real game changer. Setup is painless and the support team is extremely responsive and supportive. You should definitely try this app if you sell high ticket items. I'm glad to finally see a product protection service built for the Shopify community. I WILL update this review post-launch.
Vidlogix · unranked store
Clyde has amazing customer support. They are great in responding any and all of our questions and the intergration of the app has been super easy and quick.
EVOGimbals.com · www.evogimbals.com · top 100k store
Clyde tech support answered my questions and made adjustments to my product page. Highly recommend..
KD USA Enterprises · unranked store
Great customer support. App basically runs itself without any work on our part. Still waiting for the first service contract to come thru but overall a nice app to have.
Gsistore · unranked store
I am very impressed with the app, the service, and the people behind Clyde. It is easy to implement, the margins are attractive, and the purchase protection is top-notch. I have already referred a business partner and wouldn't hesitate doing so again.
Distortion Brothers Guitar Shop · unranked store
This app is the best! Easy to integrate, white label and deploy on your store. Competitive pricing on warranty options seamlessly integrates into your check out process and an application that is essential for what we sell!
Broome And Greene · unranked store
Clyde is incredible to work with and very easy to use. I have worked with many companies and I wish we could have had warranties this easy with all of them. Set up was a breeze, They did not take long at all and they made it very simple for my store to get up and running. Their tool allows you customize how the customer sees the warranty with your own logo and lets you choose your own margins. That was especially important for me because I now give incentives to my employees for selling warranties. This has increased sales big time for my store and it gives our customers the confidence in buying from our store. I would recommend any and every online store to use this tool.
Oceanside Photo Telescope · unranked store
Clyde are excellent to work with. Very responsive to everything.
Detroit Bikes · detroitbikes.com · top 100k store