DOOFINDER ‑ Search & Discovery

Every review carries the store that wrote it and how big that store is, and 19 of them are complaints you can read in full.

• 1★2026-04-08

  For the second time in a month I have been really let down by their support team. It is really atrocious - be prepared to go days with a broken site search if you use Doofinder. On this occasion the search bar stopped working because I had apparently exhausted my quota - the app told me I was on the free plan despite being a $61 / month paid user and they cut off the search functionality. I contacted support but all I got were messages (likely AI) telling me someone was looking into it. This really isn't a difficult issue to solve - it's an obvious error on Doofinder's side. But it has been left over 24 hours now, during which time we've spent marketing budget towards website users who cannot use our site search. Last time we had to wait 3 full days to resolve a simple issue that broke our entire site search. I recommend looking elsewhere.

  Horticulture.co.uk · top 10k store

  Link to this reviewVerify at sourcehorticulture.co.uk

• 1★2026-03-20

  This is an expensive app - you would expect good support to warrant such high costs. Unfortunately the app is littered with bugs which render it useless and support is non-existent. They don't reply to your tickets. This is highly frustrating when you're paying for something that just does not work. I'm happy to update this review if someone ever comes back to me, if not I recommend you AVOID this app!

  Horticulture.co.uk · top 10k store

  Link to this reviewVerify at sourcehorticulture.co.uk

• 1★2026-03-04

  496% COST INCREASE 496% COST INCREASE - AVOID AT ALL COSTS I have been a customer of Doofinder since 2021. When I signed up, we agreed a €25 per month price for the lifetime of the contract. Without consultation, they increased the price to €149 per month — a 496% increase. My usage would actually qualify for their €49 plan, yet they still placed me on the €149 subscription. When I challenged the increase, Doofinder responded by saying they could no longer meet my expectations, even though my expectations have not changed since the beginning. Early customers supported this company but it now seems like greed has replaced loyalty. I also submitted a GDPR data request, which they have failed to comply with. Based on my experience, I cannot recommend this company in any way.

  Screenshelf · outside the top 100k

  Link to this reviewVerify at sourcescreenshelf.ie

• 1★2026-02-12

  Nonexistent Customer Support Extremely disappointing experience with Doofinder. The app itself might have potential, but it is completely overshadowed by what can only be described as nonexistent customer support. After installation, I encountered several technical issues and reached out multiple times. Responses were slow, generic, and ultimately unhelpful. There was no real ownership of the problem, no meaningful follow-up, and absolutely no sense of urgency — even when the issues were directly impacting sales. For a paid app on Shopify, where search functionality is critical to revenue, this level of support is simply unacceptable. You expect a reliable technology partner, not silence when it matters most. Unfortunately, I cannot recommend it. When you need support, there’s no one there.

  Endurrad® · outside the top 100k

  Link to this reviewVerify at sourceendurrad.com

• 1★2026-01-15

  I was billed for an app that does not work at all. Useless.

  The Whiteboard Shop · outside the top 100k

  Link to this reviewVerify at sourcewhiteboardshop.co.za

• 5★2025-09-27

  Tengo la versión de 59.99 usd y la verdad aunque si esta un poco costosa es jodidamente super buena, llevo como unos 4 meses con ella y no me arrepiento simplemente es muy buena para lo que ofrece: -Soporte god muy amables y te ayudan en todo -Buen diseño de buscado -Puedes agregar diseños en tu buscaod -Metricas de como lo busca la gente y que sale a la hora de buscar -CTR de las cosas que busca la gente Realmente es muy buena APP 100% vale la pena

  Unioonsa · outside the top 100k

  Link to this reviewVerify at sourceunioonsa.com

• 1★2025-05-27

  Down grading from 5 star to 1 star. The service side does not match the price tag on this app.

  White Lion Athletics · outside the top 100k

  Link to this reviewVerify at sourcewww.whitelionathletics.com

• 5★2025-04-15

  Intuitive, fast and by far the best search tool for large catalogues, we have been using Doofinder for over a year now, recently we had a theme upgrade and it caused some issues with loading, there customer service is second to none and the issue was addressed and solved so quickly, thanks to Tau, Victor and the team.

  Millin · outside the top 100k

  Link to this reviewVerify at sourcemillin.co.nz

• 1★2024-08-08

  "DooFinder Support is NON-EXISTENT and many Glitches/Issues" We've had Doofinder set up(enterprise level, so we had EVERY feature at $108/month) on our site for nearly a year now (started 8/23). Although the interface seemed great at first, it wasn't very configurable with our large catalog of products (about 400 visible and 200 non visible). We had random glitches where all products were seen by our customers. Once our rep (Lindsay) left the company, any and all support was impossible to get in contact with. As for the promised "AI" feature, there's nothing AI about this software. We finally decided at the 11 month point to cancel the subscription and I contacted our rep. Crickets. I contacted support. Crickets. I finally went into Shopify and halted the subscription after not hearing from DooFinder support for a two weeks. I contacted, re-contacted through various POC's for a refund for the last month. It wasn't until I reached out to executive's at Doofinder that I every got a response. I was told, no refund since you used the service. Well, I wouldn't have if you would have answered my 8+ emails/forms. Previous review when we set up the account: Lindsay helped us get all set up with DooFinder on our Shopify store. It's been one of the best additions to our Shopify account to date. It just brings our search bar to life and gives so many controllable options for our customers. The banner ads are also a big plus - gives an additional space for promotional items or related products/services. The on boarding process was super easy - it did everything on it's own and after about 48 hours, we had some solid analytics from our real customers. Thanks Lindsay!

  Earthwise Packaging · unranked store

  Link to this reviewVerify at source

• 2★2024-06-05

  We tried this app, but unfortunately, we had some issues especially for the mobile devices the search widget would load after a 1-2 seconds delay. And if your store experiences a high number of sessions per day, it might become quite expensive since the cost is based on the number of requests your store makes. Since our store has the around 150k monthly sessions and after installing this app for a week this app made a request of around 55,000 requests. We were on pro plan having 100,000 request per month and the price was $130/month approx. We later had to increase the limit to 200,000 request per month, which significantly increased the cost. And there is no immediate support for the emergencies.

  Kleva Range - Everyday Innovations · unranked store

  Link to this reviewVerify at source

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