Zonos Duty and Tax
This app is not needed if you have a Zonos Verified Account with Canada Post or Australia Post.
#1306 of 2,869 in Orders and shipping · Shipping Rates
- Rating
- 4.5 from 151 reviews
- Rating from stores in the top 100k
- 4.8
- On Shopify since
- 2017
- Seen on
- 81+ stores
What merchants say
Read all 189 with sourcesEvery review carries the store that wrote it and how big that store is, and 15 of them are complaints you can read in full.
- 2★2026-07-21
We've been working with Zonos now for several years. In the beginning it was helpful, we were able to customize the settings on our own and the bugs we had were often fixable ourselves. Today, Zonos has many issues. Since yesterday we have customers from outside of Europe that cannot check out anymore when using a discount code. The answer from Zonos? They are sending a standard AI answer after 12 hours without a fix, not even addressing the issues of the customers. The tool is very important for the function of the shop and having relevant bugs every few weeks/months like this is costing a lot of revenue.
GORNATION · top 100k store
- 5★2026-06-26
We recently migrated our Shopify Plus store from Global-e to Zonos, and it was one of the best operational decisions we've made for our international business. The onboarding team, especially Lennon and Nate, were exceptional. They guided us through the migration, helped us implement a VAT-inclusive checkout, and remained responsive throughout the entire process. As our requirements evolved, they adapted quickly and even delivered custom solutions where needed. We've now processed a significant number of live international orders across multiple countries, and the customer experience has been excellent. Landed cost calculations are transparent, the DHL integration has worked well, and we finally have complete visibility into our international shipping costs. One of the biggest advantages has been taking ownership of our international shipping stack. Having our own DHL account gives us full visibility into transportation costs, allows us to negotiate directly with the carrier as our volume grows, and gives us much greater control over our international business instead of relying on a closed ecosystem. Every question we've had has been answered quickly, and the support team has been willing to work through real-world operational scenarios as they came up. If you're currently using Global-e or evaluating international checkout solutions, I highly recommend taking a serious look at Zonos. Owning your international operation instead of outsourcing it has been a major advantage for our business.
STRAYE · top 10k store
- 5★2026-06-24
Great international shipping service and excellent onboarding process. Lennon crushed it.
FACT. · outside the top 100k
- 1★2026-04-20
After spending over $3500 CAD for this app, the second order that goes through didn't charge any tax or fees due to the customer using a discount code on my website. They said they would work on it and it has been almost a week, I can't ship the order for the customer and I can't make a new shipping label either as it is giving error messages.
Totally Thomas Town · outside the top 100k
Link to this reviewVerify at sourcetotally-thomas-town.myshopify.com
- 5★2026-04-02
So far, I can only speak to the integration process, but I can say that it was a breeze. They were super responsive, very clear in all their instructions, and held our hand the entire way (even handling most of the work for us). I would highly recommend them. Lennon in particular went above and beyond to help us get set up before our launch date.
Future Method · top 10k store
- 5★2026-02-10
Only been on the platform for about a week, but it's been a positive experience so far, and I've already seen international customer conversion pick up with the new, lower rates made possible by Zonos. The setup support I received from Lennon was top notch - he's been responsive with questions and handled a small billing issue promptly. Based on what I've experienced so far, I'd recommend Zonos for at least somewhat established brands ready to increase their business outside of the U.S.
Abbreviated · top 100k store
- 5★2025-11-25
Thank you Lennon for your expertise and guidance throughout this process! Very responsive and always quick to help find solutions!
Cadette Jewelry · top 100k store
- 5★2025-11-03
Great experience working with the support team, quick and responsive
AJ Sports · top 100k store
- 5★2025-10-29
Very responsive and always quick to assist. Amazing customer service and engineer team.
PORTER JAMES · top 100k store
- 5★2025-10-15
Great service, thank you Lennon!
The Siesta Club · top 100k store
Read all 189 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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