EAS EU & UK Compliance

Every review carries the store that wrote it and how big that store is, and 7 of them are complaints you can read in full.

• 1★2026-07-05

  We informed EAS in writing in January that we had switched to a UK fulfilment centre and asked what needed to be changed. The only answer was "let's have a call". In February EAS themselves confirmed our store setup needed to be reset - it never happened. Instead, the app kept auto-charging per-order import fees for months, in June even including our own free-of-charge replacement orders. On top, we are in an HMRC verification of a VAT return EAS filed, and our request for the filing working papers has received nothing but auto-replies for a week. Support responsiveness and billing accuracy are not what you need from a tax compliance provider. I will update this review if EAS resolves the billing and provides the documents.

  PICKI NIKI · outside the top 100k

  Link to this reviewVerify at sourcewww.pickiniki.com

• 1★2026-05-17

  0 stars. I cancelled their service within a few hours, yet they still kept sending me invoices for payment. When I raised a complaint, one of their employees responded in a very rude and unprofessional manner. I was also told that if I paid the invoice, I would receive a full refund — which clearly showed there was never any real overdue payment issue in the first place. Since I chose not to pay, I expected the invoice to be written off. Instead, they are now chasing me again for payment. Terrible customer service, poor communication, and a completely unacceptable experience. I would not recommend this company to anyone.

  ForX5 UK · outside the top 100k

  Link to this reviewVerify at sourceforx5.co.uk

• 3★2026-03-17

  It's worked very well for a long time, but since late February 2026 it's been impossible to get hold of anyone to answer my questions or make changes. I'm still getting invoiced though. This is very worrying after Eurora, another Estonia-based IOSS service just like EAS, went bankrupt and I lost quite a lot of money!

  Coscraft · top 100k store

  Link to this reviewVerify at sourcecoscraft.co.uk

• 5★2026-03-01

  I'm paying too much money all the time... They're not providing service... We've been emailing for 15 days... I barely got them to lower the package... They charged me half the service fee... They charged me a high service fee of 199 euros... It's a total rip-off.

  RETROFUME · unranked store

  Link to this reviewVerify at source

• 5★2026-02-04

  Excellent experience. Setup was seamless and done for me within 24 hours. Highly recommended.

  Little Jax · outside the top 100k

  Link to this reviewVerify at sourcelittlejax.co

• 5★2025-11-21

  Seamless integration, setup and great customer service. Simplifies something that can often be complex in cost-effective, efficient way. Highly recommended.

  SAIRA · outside the top 100k

  Link to this reviewVerify at sourcesairaskin.co.uk

• 5★2025-11-11

  I have registered and have been waiting a few weeks to get a response from your team. If there is a problem can you please let me know. Your silence has a direct impact on the development and full launch of my business. Thank you...... EAS have been in touch and I am delighted with their handling of my concern. Special thanks to Emma.

  Clare` Mont Candles London · outside the top 100k

  Link to this reviewVerify at sourcewww.claremontcandles.co.uk

• 5★2025-11-03

  Really simple to setup and use. Definitely recommend.

  Almond Oak · outside the top 100k

  Link to this reviewVerify at sourceshop.almondoak.com

• 5★2025-10-29

  We have been using EAS's services for a few years now. Their systems work flawlessly, and the customer services is fantastic. Would have no hesitation in recommending them.

  Pawsome Paws Boutique · outside the top 100k

  Link to this reviewVerify at sourcewww.pawsomepawsboutique.co.uk

• 5★2025-10-22

  Absolutely excellent app and customer service: Teemu and the team made the difficult and confusing process of selling into EU very understandable and easy to implement, and their response and advice is clear, detailed and very generous Would highly recommend to anyone thinking about using them

  neidan clothing · outside the top 100k

  Link to this reviewVerify at sourceneidanclothing.com

Read all 87 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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