Easyship ‑ All in One Shipping · Orders and shipping
Every review we hold for Easyship ‑ All in One Shipping, quoted in full, with the store that wrote it.
Bigger stores rate Easyship ‑ All in One Shipping at least as well as the crowd does. The store behind each review is the part the App Store never shows.
400 reviews pulled · 30 carry a rating and no text · 350 long enough to quote · 2020-04-01 to 2026-08-17
Every review we hold, newest first
Very good support, so very happy at the moment with the app and support.
Chartley Chucks · www.chartleychucks.co.uk · outside the top 100k
Awesome, thank you so much Ajith for the quick support! Have a great day!
CatharinaS · shop.catharinas.fr · outside the top 100k
Easy to use, smooth and practical shipping app! Their team is extremely supportive and Joseph has been really helpful. Thank you again!
Cirage Paris · cirageparis.com · outside the top 100k
Excellent help!
Bobbi Beck · secure.bobbibeck.com · outside the top 100k
Great platform, wish I would have found it sooner, easy to use, great support and really nice pricing
SwellPro-UK · swellpro-uk.co.uk · outside the top 100k
(2025) Terrible company, do not use. Purchased one label, fine. Second label, blocked my payment 5 times, then took my money, then blocked my account, then asked me to verify my identity. Then the customer service rep said they wouldn’t unblock it unless I answered questions about my shipping volume and website, then they approved me when I asked to file a complaint. Useless. Beware. Update (April 2026): I've used easy ship small amount here and there for countries were there rates are okay, mostly their rates are terrible and the most expensive on the market. However now we have an issue with one of our shipments through easy ship with Fedex. Fedex will only speak to Easyship and Easyship hasn't replied to our messages, it's been two days so far. So now our customer is asking for updates, and we have nothing because all we can do is talk to a BOT. Update (August 2026): We have a shipping missing and they've put all methods of communication with support behind paywalls. The ticket system doesnt allow you to submit any ticket probably because they havent paid their bill. We're going to be taking this company to court over this issue.
Stickiply · stickiply.com · outside the top 100k
Update, August 1: This issue is still unresolved. After posting this review, I followed up with Easyship again on July 18 requesting a clear explanation and escalation. Easyship has still not provided an itemized explanation, confirmed a refund, or offered any meaningful resolution. At this point, nearly two weeks have passed since my last direct follow-up, and the issue still has no resolution or even an explanation. I am updating this review because the lack of follow-through has become part of the issue itself. I used Easyship to send a FedEx shipment to Canada and prepaid the import charges through Easyship. We were charged $441.18 USD for Import Tax plus a $15.00 USD DDP Handling Fee. Despite this, FedEx later contacted the recipient before delivery and required an additional $238.97 CAD for the package to be released. FedEx’s breakdown showed $0.00 duty, $227.00 CAD GST/HST, and a small clearance/ROD fee. Easyship initially acknowledged the issue and said they were working with FedEx to have the charge waived. However, the client ultimately had to pay FedEx to receive the package. To protect the customer experience, we refunded the client out of our own pocket, but we have still lost the client over the lack of clarity and trust around this shipment. The bigger concern is that FedEx’s requested amount was substantially lower than what Easyship had already charged us. We would never have known there might be a discrepancy or overcollection if FedEx had not asked the customer to pay again. I followed up multiple times asking Easyship for an itemized explanation of how the $441.18 USD import tax charge was calculated, why FedEx required an additional $238.97 CAD, and whether any overcollected or duplicate payment would be refunded. I have not received a response since June 10th. I understand that international duties and taxes can be complicated. What I do not understand is collecting hundreds of dollars in prepaid import charges, having FedEx require the recipient to pay again, and then not providing a clear explanation after repeated follow-ups. I would be happy to update this review if Easyship provides a transparent itemization and resolves the duplicate/over-collected charges, but at this point I cannot trust their DDP/import tax process for future international shipments, or honestly any of their other rates.
Crystalarium · www.crystalarium.com · outside the top 100k
The Shopify integration is smooth, and syncing orders has been reliable. It has saved our team a lot of time by reducing manual work and making fulfillment much more efficient. We also appreciate the tracking features, which help keep customers informed throughout the delivery process.
Wrapfield Shop · www.wrapfield.shop · outside the top 100k
Horrible customer service. 3 weeks having an issue with my account where I can't ship until I verify my account (mind you I have shipped with them before but all of a sudden my account needed verification). The customer AI service bots keep opening cases and "escalating" but no one responds. I finally got a response after more than a week and when I replied back, they went silent again. It is really frustrating since this is what I use to ship internationally and now my international customers are being affected due to the lack of support from this app.
Virgo and Gem · virgoandgemnails.com · top 100k store
Was only able to install 40% of all orders, and did not let me use Evri to ship internationally because according to them, Evri do not ship to USA. Bad app, do not install.
Phill Smith Creative Ltd · phillsmithcreative.com · outside the top 100k
Almost all of the agents we spoke to, gave an impressive assistance every time we have an inquiry about Easyship's services.
AKTYVA · www.aktyva.com · outside the top 100k
My representative, Mohammed was very helpful in resolving the issue my team was having with accessing shipping documents via Shopify. Originally thought to be an issue with Shopify, Mohammed continued to work with me when I was inclined to believe the problem was, in fact, with Easyship. It took a couple of days for the Easyship team to resolve the issue, but communication was clear throughout the process. I appreciate that my concerns were handled and all of the communication along the way.
SendAFriend · sendafriend.co · top 10k store
Really helpful in navigating the ongoing tariff and duty changes across the EU and USA. They helped us implement solutions to prepay duties, ensuring a seamless customer experience without unexpected charges on delivery. They were quick to respond, thoroughly investigated our queries, and even carried out trial testing to confirm everything worked correctly, giving us extra reassurance throughout the process.
Dark Room · www.darkroomcollection.com · outside the top 100k
Great app with exceptional customer support
fechip · unranked store
Great experience.
Spinney Media · store.spinneymedia.com · outside the top 100k
Shipping, tracking and synchronisation work perfectly. The support team is always friendly, quick to respond and solution-oriented. Highly recommended!
Vidroflor KunstStein · kunststein.vidroflor.eu · outside the top 100k
As a first timer, I had a lot of questions when setting up EasyShip with our 4 warehouses (we took on a lot out of the gate!). Lots of back and forth to get set up (box types, shipping rules, couriers, etc.) with all of the parties. Now that it's set up, it's straightfoward and reliable to use. I appreciate having a human point of contact when needed (sometimes the support tickets just disappear and it's hard to know what's open and what cases have been handled, etc.), so that's great; Avantika has been really helpful to work with!
SparkBlocks · sparkblocks.ca · outside the top 100k
We use easyship as our shipping partner that shows live shipping rates at checkout which helps us a lot in our business.
Véra Designs · theveradesigns.ca · outside the top 100k
I had an issue with checking out my labels. Requested a support agent , Gavish stepped in, found the issue and resolved it quickly! Very happy I can now get all my orders shipped out. Thank you Gavish!
AeroPress Wholesale · wholesale.aeropress.com · outside the top 100k
Been using Easyship for about 16 months. Started off great -- great features (though integration with Shopify needed a little more work), great customer service -- but lately the service has gone downhill, to the point where I'm going to cancel my subscription. Every few weeks I get crazy overcharges from FedEx where they claim a regular jacket weighs 15 lbs or some absurd figure. Disputing and getting the absurd charge reversed has become a nightmare with Easyship. Also, recently I had a DHL package RTS where I specifically informed them to let DHL know that we'll pay for duties but DHL needed to ship the product back to us. Easyship completely forgot to let DHL know and now DHL has destroyed my very expensive product and Easyship refuses to accept responsibility. They've been ignoring my emails ever since. They've also randomly started closing tickets without actually resolving them and getting confirmation from me that the issue has been resolved. Just terrible all around. Find an alternative.
FOUND · foundforthehome.com · top 100k store
Daphne was extremely helpful and professional. She assisted us quickly, clearly explained the next steps, and helped move our request forward. We are very satisfied with the support we received.
LEVSHA · levshassistantusa.com · outside the top 100k
I left the app 5 stars but once I kept using it, the website is super buggy and don't work like that, the customer service sucks nobody will understand you they just talk like bots! Shipping labels have your full name on it instead of just your business name.
Pure Motion · www.puremotionapparel.com · outside the top 100k
Easy to set up and easy to create labels, sorts all the customs stuff and jsut gives you the labels to print.
Display · www.displayit.shop · outside the top 100k
Really enjoyed my experience so far, the support team is helpful, the platform is great and I'm almost always getting rates lower than anywhere else. Compared to a lot of others these came out the best, there's a few bugs here and there like not every order being imported, or sometimes delivery services you think would be available, simply aren't, but it's not enough for me to downgrade my rating. Highly recommend :)
Sancta Victa · sanctavicta.com · outside the top 100k
Powerful shipping solution with excellent support ! Easyship has been a very useful solution for connecting our Shopify store with a more professional shipping setup. The platform gives access to different courier options, international shipping rates, DDP/DDU choices, shipping rules, product/package configuration, and tools that help manage orders more efficiently. At first, the setup felt quite technical because we needed to configure products, package sizes, shipping rules, courier options, tax and duty settings, and test shipments. However, once everything was properly set up, Easyship became much clearer and gave us much better control over our shipping process. The biggest advantage for us is being able to compare courier options, understand international shipping costs, and prepare our Shopify store for UK and international orders. For a food/sauce business shipping jars and bottles, having accurate package and courier configuration is very important. I also have to mention the support experience. Vivek from Easyship support was extremely helpful, patient and professional. He guided me through long setup steps, helped clarify DDP/DDU shipping, KYC verification, test shipment preparation, and followed up again afterwards to make sure the remaining questions were handled. That support made a big difference and helped us configure the store properly. Overall, Easyship is a powerful shipping app for Shopify merchants who need more control over domestic and international shipping. It may take some time to configure correctly, but with the right support, it can become a very valuable tool for managing shipping professionally.
FULL FEAST LTD · fullfeast.com · outside the top 100k
After using 3+ different platforms to ship orders to my international customers, Easyship is by far the best I've worked with. Their pricing is competitive, the platform is easy to use, and their customer support has been outstanding whenever I've needed assistance. Shipping internationally can be challenging, but Easyship has made the process much smoother and more reliable. I highly recommend them to anyone looking for a dependable shipping solution for their business.
Remyx London · remyxlondon.com · outside the top 100k
Been using EasyShip for several years now. The ease of use with their external integrations - especially with Shopify - is our largest win with them. Also their network of couriers and warehousing partners globally provide them a huge draw for those trying to scale and enter new markets.
REEKON Tools · reekon.tools · top 10k store
We are very happy with Easyship. I wouldn't hesitate to recommend this shipping company. It integrates with Shopify and gives our customers shipping options at checkout. They can choose DDP or DDU, the power is in the customer's hands. They are charged for the shipping option they select, so no hidden shipping costs as far as we are concerned. A brilliant company to use for shipping parcels in the UK or internationally. Fab customer service from Abhijith Mohan, Easyship Customer Support, they are always very quick and very helpful if and when we need support or have questions. Thank you
AUDIO CHIC · audiochic.co.uk · outside the top 100k
always a great experience, intuitive platform, good customer support.
Notre Arte · notre-arte.com · outside the top 100k
We've been using Easyship for years and only recently got on board via Shopify. The transition was painless for both the initial setup and implementation - the plugin just works and is easy to connect. Easyship even did a customization for us that's been working solidly and allowed us to expand to using multiple warehouses seemlessly. You can't ask for better support than that!
GenuinePurity · www.genuinepurity.com · outside the top 100k
I like the platform - but very frustrating dealing with them. Buyer beware - save yourself some and explore other options as well. Service is a frustrating process, especially that the service is located in India, seems to cause issues with time zones when we needed support, as emails or chats are not responded to until sometime later. When you do get support, it is nothing more than an email linking to a generic article or a video - which does not cover the issue or resolve your problem. UPS Billing is an issue, now rates increased, or not available as before, plus additional booking and pick-up fees, which do not show up until you have to ship, which was a nasty surprise. The onboarding team and support team also not on the same page, when onboarding and sale is made, some functions work, then afterward when this does not, support would say that this function never existed or API problems... Can be a great product, just hope they sort this out. Time will tell but shop around. PS - now adding further Jun 2026, I have been trying to stick it out, as a beekeeper i am used to getting stung, but please be advised; this is a service for your opposition or as a gift to your worst enemy, let them be tortured by them.. best you stay away
Smiley Honey · www.smileyhoney.com · top 100k store
perfect
Hëlinga · helinga.com · outside the top 100k
If you are starting up, it's not a bad choice.
Power Support US · unranked store
I used Easyship for a long time and paid every invoice on time. After I decided to close my account, the nightmare started. Easyship kept sending additional charges and hidden fees, claiming that the carrier had re-measured my packages and found my dimensions were incorrect. However, I provided photos, measurements, and evidence proving that the dimensions I submitted were accurate and that the additional charges were unjustified. After submitting clear proof, I received little to no meaningful response. Instead, new adjustment invoices continued to appear week after week, making it impossible to know the true shipping cost of my orders. The low shipping rates advertised at the beginning may look attractive, but be prepared for unexpected charges months later. In my experience, Easyship failed to properly investigate disputed carrier adjustments and left me dealing with a growing pile of invoices without resolution. If you run a small business, be extremely cautious. What looks like affordable shipping today may become significantly more expensive later due to ongoing billing adjustments that are difficult to challenge. Very disappointing experience.
THE DUC · www.speedupwithduc.com · outside the top 100k
The app has been good for the last 12 months. Any small problems have been quickly resolved by the customer service team on email. Would recommend.
Soft Hands Club UK · www.softhands.club · outside the top 100k
I have been using Easyship for approx 18 months, it's a lot of work to set it up but once you are through that pain things generally work well. That was the case until about 6 months ago, at the end of 2025 I noticed a real decline in the availability of support staff for help with issues. It is now so bad that the AI bot is far more human and efficient at providing support than the support team. The support team are extremely slow to respond, use the same scripts to communicate and show no empathy or interest in your actual issue. I am owed money from Easyship for a UPS overcharge, my "service ticket" has been open since 27th January (today is 4th June) and I am still waiting and still chasing. Today they closed another open ticket I have (another UPS overcharge) and they have refunded me a lesser amount than I was originally charged. It's sloppy and very very poor service. They sent me a link to review them following the closure of this ticket so this is my honest opinion of them based on my experience.
Sassy Spirit · www.sassyspirit.co.uk · outside the top 100k
We use Easyship specifically to manage international shipments for our EU 3PL operations, and it has been a reliable solution for our needs. The Shopify integration works smoothly, making it easy to route orders and manage international shipping requirements without adding complexity to our fulfillment process. The platform provides good visibility into shipments and helps simplify coordination between our store and fulfillment partners. Whenever we've needed assistance, the support team has been responsive and helpful. Overall, Easyship has been a valuable part of our international fulfillment workflow, and we would recommend it to merchants looking for a streamlined way to manage global shipping through Shopify.
Oxaloacetate CFS · oxaloacetatecfs.com · outside the top 100k
Great app. Support is fast and kind.
Aqerdil · aqerdil.com · outside the top 100k
Paid a year. It didn't work well so stopped using. Also thought I had canceled auto renew. But It charged the next full year. I contacted support immediately, but they refused to refund. Crooks.
ROVA Mobility · rovamobility.com.au · outside the top 100k
Worked ok until the automatic verification failed after 6 months of using it. Rates were 20% off at best, but often 150% more than going direct to the courier. So be careful not to use the automatic shipping option as you'll pay a lot more.
View Wine · viewwine.au · outside the top 100k
We have been using Easyship to handle thousands of store orders. Excellent customer service from Conor and an easy to use and fast interface that integrates well with our warehouse provide. Highly recommended. Still good in 2026.
MCDM Productions · shop.mcdmproductions.com · outside the top 100k
It looks like it is a pretty good app, but having to pay the highest level subscription just to add our own carrier accounts, which in our case have significantly cheaper rates than easyship, and the fact that you get charged for every label on top of this made it cost prohibitive.
Action Bike & Ski · www.actionbikeski.com.au · outside the top 100k
Terrible customer service. App does not work property. Shipping rules were created and many of them not working. We have been using different shipping websites and APps for 14 years now and are expects are ecommerce. This App has a technical issue so we reached out to customer service 3 days in a row. No answer. Just looping one person to another. All of their messages are fully automated even when you think you are talking to a customer sevice. My chat window is full of repeated sentences such as "I am truly sorry for the ongoing delay assocaited with the shipping rules." Super disappointed!
Sungrubbies · www.sungrubbies.com · top 100k store
the best app
GlobalNest Home · unranked store
I've only been using Easyship for 6 months, but I've been pleased. I am thrilled that I don't have to know about the different forms required if shipping to different countries!
Fresh Air Shirts · www.freshairshirts.com · outside the top 100k
Did not even get past the setup process. This company as of 4-9-2026 has terrible internal communication and setup flow. So if you are looking to get answers to your questions you will get them in a couple hours up to a day, or you will get 3 different emails and phone calls talking about getting on a setup call that you already had. This level of disorganization is why our business simply had to go elsewhere because in the shipping world disorganiztion leads to bottlenecks and chaos.
SNS Auto Supply · snsautosupply.com · top 100k store
Great customer service as we gear up to implement Easyship, with the team providing detailed advice and support. We look forward to having this feature enabled for our customers.
Shop Kit Kemp · shop.kitkemp.com · outside the top 100k
Charged for 8 months on the wrong plan — and refused a refund After my trial ended, Easyship placed me on a Premier subscription at £82.80/month without my knowledge. Their own email to me at the time stated my plan was Plus — not Premier. When I queried the charges, they acknowledged the email was an error on their part, but still refused to issue a refund, citing their T&Cs. We send around 20 parcels a month. There is no world in which we would have knowingly signed up to Premier. The miscommunication from their own team is the reason I didn't question the charges sooner, and they've admitted as much — yet won't take responsibility for it. I'm now pursuing a chargeback through my bank. I'd strongly advise anyone signing up to Easyship to check their billing carefully, as it appears plan upgrades can happen without clear consent.
VintageFolk · www.vintage-folk.com · outside the top 100k
We’ve been using Easyship for 1+ year now to manage global shipping for our hardware product, and it has become a core part of our operations. - Their platform stands out for how well it handles complex shipping logic. - The rules builder allows us to control routing across multiple warehouses and carriers with precision - Overall while some carriers might have limited tracking the choice is ample and it allows to optimize for cheaper, fastest or best value delivery, and lets our clients choose what they prefer. - The integrations (multiple warehouses) were seamless for us. Connecting Easyship with Shopify and our warehouse systems was straightforward, and it enabled us to automate label generation, tracking, and customer notifications without additional overhead. - Support: while sometimes their team would need to clarify exact issues with carriers, especially when Customs delay is the case, they are very responsive and always available on live chat. Phone support is also available but in general chat support resolves the case. Overall, Easyship provides the infrastructure needed to run global logistics efficiently, without unnecessary complexity.
NATIX Store · shop.natix.network · outside the top 100k
Domestic UK shipping is ok - International shipments not ok. It told me my international shipments would use my iOSS number in the interface, but it didn't and all my customers had customs bills. This made them angry and wasted a lot of admin time/cash flow issuing refunds. Customer service via email was slow and useless, it took days to get a response, and the response wasn't helpful. If you want to speak to somebody on the phone you have to upgrade your plan which you shouldn't have to do. Why would you want to spend more money to fix a basic issue? I then had a sales person phone me to ask if I wanted to upgrade, I said no as I was having issues, he was like ok bye LOL. Anyway CBA with this anymore, business running is hard enough without tools making it harder. I've ended up using Royal Mail Click + Drop directly as it's more reliable. Constructive feedback - work on your customer service, if you'd have helped, I would have stayed.
itsmecloset · www.itsmecloset.com · outside the top 100k
Easyship helped me compare shipping rates from different couriers without opening multiple tabs. i like the discounted labels and tracking updates. sometimes the dashboard feels a bit crowded and i clicked wrong menu. still its been very usefull for managing orders daily.
Less-Ishliving · unranked store
Easyship is very user-friendly and makes managing shipments simple. Their customer service team is always quick to respond and consistently helpful whenever I run into an issue. Avantika is the best!
OVERTIME · shop.overtime.tv · outside the top 100k
After working with the company for 5 months, I can say that they are one of the most wonderful companies you could deal with. They have a number of excellent shipping companies, easy to deal with and easy to set up, the technical support is very good. You need to pay for a plan to get immediate direct support. I really thank you and highly recommend this company because you will get multiple shipping options and good prices.
IVORYNN · ivorynn.com · outside the top 100k
this app is great for small shops that sell overseas. Duties and tax calculation at checkout worked well and customers understood total cost better. label printing was smooth but one pickup didnt show up on time once. support helped me figure that out. still happy with it.
Everyday Outdoor VIP · unranked store
They randomly after being a customer for 2 years requested my personal ID through Persona and they froze my account preventing me from creating shipments right after a huge drop, putting my entire business at risk. Right now I have customers waiting for me to ship their orders but I can't. Contacting support didn't help.
Lifted Clothing · lifted.clothing · outside the top 100k
I initially tried using AI to answer my questions, and wasn't very successful in getting the correct responses. Once I got through to Alisha from the support team was very helpful in assisting with the multiple questions I asked about various configuration options within Easyship.
Biomatik · ez90xj-ps.myshopify.com · outside the top 100k
Excellent service and very reliable platform. EasyShip makes international shipping simple and efficient. Competitive rates, smooth tracking, and great support. Highly recommended for eCommerce businesses!
DropShip4USA · dropship4usa.com · outside the top 100k
We wanted to update this review now that our insurance claim has finally been resolved as of February 2026. In September 2025, a high-value coffee table we shipped via EasyShip was delivered damaged. We submitted an insurance claim immediately. Unfortunately, over the following months, communication was extremely limited, progress was unclear, and we were repeatedly told that “multiple parties were involved” without being given any meaningful updates or evidence from the carrier. Despite numerous follow-ups, the claim remained unresolved for several months. We were eventually informed that compensation would not be paid, and only a partial goodwill refund was offered. At that stage, we had little option but to issue a formal Money Claim Online (MCOL) claim to recover our losses. Only after legal proceedings were started did EasyShip approve payment of the insured value. Even then, payment was initially issued as platform credit rather than funds, and multiple attempts to transfer the balance to our bank failed or were reversed, causing further delays. A formal settlement agreement was eventually required before the final balance was paid. While we did ultimately receive the insured value of the goods, we were left out of pocket for unrecovered legal and administrative costs. We were also previously offered incentives to amend or remove our review before the matter was resolved, which we found concerning. We appreciate that individual staff members did try to help towards the end of the process, and we are glad the claim was eventually settled. However, the lack of transparency, prolonged delays, and the need for legal action to achieve a basic insurance payout made this an extremely stressful and time-consuming experience. For businesses shipping high-value items, this is something to be aware of. We would strongly recommend carefully considering whether you are comfortable relying on EasyShip’s insurance and claims process.
Matt Estlea · mattestlea.com · outside the top 100k
very quick response and helpful as always - thank you Abhijith
Live Milk Love · livemilklove.com.au · outside the top 100k
Excellent service. Daniel Kannan walked me through the process in order to get me running again!
RUFF Liners · ruffliners.com · top 100k store
Using Easyship to ship our product to customers is very convenient. It is easy to choose which carriers and compare rates. Support team has been very helpful and easy to work with.
Burn to Perfection LLC · burntoperfection.com · outside the top 100k
Shipping correctly includes many challenges. Easyship and Shopify both provide excellent assistance - starting when the customer places an order, then all the way to delivery of the package. The HELP department is especially thorough, diligent, and friendly.
Natural Reference · naturalreference.com · outside the top 100k
I don't ship a lot yet so I'm on the lowest plan. But it's great for what I need. Shipping rates are easy to compare. It definitely saves a lot of time and money.
surface athletic · checkout.surfaceathletic.com · outside the top 100k
Alandra and Daniel were fantastic went above and beyond to make sure everything with our orders, labels, planning and shipment looked correct and how we planned. It took alot of the stress out of the process and gave peace and mind that what we were sending, was done correctly Fingers crossed all goes through to our customers ok! Thank you for all your help once again
Abbi Pulling Shop · shop.abbipulling.com · outside the top 100k
Fantastic
Alpha Details · www.alphadetails.com.au · outside the top 100k
If I could leave no stars, I would. I was advised I can only use a credit card or american express to use this platform, not my card I use for EVERYTHING to do with my business.
Saint Lashes & Brows · saintlashesandbrows.com · outside the top 100k
Horrible customer support!! Long response times and impossible to get help, EVEN if they screw up. Actively looking for other options!
Lavabrush AB · www.lavabrush.com · outside the top 100k
All great with Easyship. This app is very helpful to us. Customer service, Ayesha is so far the best we encountered. She fixed the split shipment request right on the spot. Keep up the great work!
Sophie & Toffee · sophieandtoffee.com · top 100k store
Servicio efectivo y una plataforma oportuna para emprendedores que buscamos aliados estrategicos e ideales.
Pulperia Nica - By NF · pulperianica.com · outside the top 100k
Easyship is fine for small startups, but once you cross 100+ orders per day, it becomes slow, unreliable, and frustrating to manage. As order volume increases, the platform struggles badly. Almost every day there’s a new software issue—orders not syncing properly, automation rules failing, or random errors that force you to manually edit shipments one by one. That manual work easily eats up hours daily, which completely defeats the purpose of using a shipping automation tool. Their automation is unreliable at scale. Rules don’t apply consistently, and you constantly have to double-check and fix things manually. Chat support is always “available,” but that doesn’t mean effective. Most of the time, support agents don’t fully understand the technical issues. They usually say “we’ll refer this to our tech team”, and then you hear nothing for days, often with no real solution in the end.
FLEXWOLF · flexwolf.co · outside the top 100k
WARNING !!! If you install this app their AI chatbots will email you 20 times a day and not stop. It won't matter if you tell them to stop emailing you. You won't be able to speak to a real person. Their AI chat bots will spam your inbox so much. Be warned. I'm now having to contact the information commissioner's office to try and report this company. I have received dozens of emails everyday for the last 3 weeks. And no matter how much I tell them to stop emailing me they won't. Please avoid this app.
Rocksolid Audio · rocksolidaudio.co.uk · outside the top 100k
The AI response time is fast. but still waiting for a agent.
Ms. D's Wellness Goods · msdswellnessgoods.myshopify.com · outside the top 100k
I was charged for a shipping label that was rejected and never generated. Despite contacting customer service, the issue has not been resolved and I have not received a refund.
Pack Turtle · packturtle.com · top 100k store
It's amazing customer service! Recommend!!! LOVE IT!!! HELPS A LOT!
Gskyer · gskyer.com · top 100k store
I’ve been on Shopify since October, and shortly after I switched to Easyship. While there is a free plan available, the paid subscription is absolutely worth it for me - especially because of the level of support. Whenever there’s an issue, the response time is very fast and the support team is genuinely helpful. The last person I spoke with was Sruthi, who assisted me with HS code issues and guided me step by step via chat until everything was resolved. Overall, I highly recommend Easyship. It not only saves a significant amount of time by eliminating the need to deal directly with multiple shipping companies, but it has also reduced my shipping costs considerably. For my business, Easyship has been noticeably cheaper than purchasing labels directly from carriers.
DockedByDesign · dockedbydesign.com · outside the top 100k
Good service
Charles Leclerc Store · shop.charlesleclerc.com · outside the top 100k
Compliement to Sruthi, I just wanted to take a moment to thank you for your prompt response and the efficient support you provided in resolving my issue. Your professionalism and quick action made the process smooth and stress-free, and I truly appreciate your dedication to helping customers. It’s always a pleasure working with someone as responsive and reliable as you. Thank you again for your excellent assistance!
Shop Mandai · shop.mandai.com · outside the top 100k
The expectation was integrated prices at shipping with accurate duties and good shipping prices. Integration seems to be really good! BUT, the shipping prices are literally more expensive than I can find anywhere and the platform cannot figure out how to accurately represent our duties and taxes. For example, our product is USMCA compliant and has a beneficial HTS code, which has our US tariff rate at $0, but Easyship is trying to charge our US customers $72 extra. The additional paperwork and time to sort this out, makes using this platform a complete waste of time. If you are able to get competitive shipping prices and fix the duties, I'd give this 5 stars for sure!
Isocapnic Technologies Inc · shop.isocapnic.com · outside the top 100k
Easyship is a great partner to work with! They helped with end to end fulfillment for my new Shopify store and we're looking forward to continuing our partnership in the future!
PICO PICO · www.picopico.us · outside the top 100k
3444444
xuancaistagelighting · kyaaodiscolights.com · outside the top 100k
easy integration and very good shipping price. for small businesses the easyship is very useful tool
NightPearl USA · nightpearl.com · outside the top 100k
Had a really great experience with the chat support.
Arc · arc.cc · top 10k store
REVIEW AT 14 DAYS OF USE BY @Gaston: Neha and Monika were outstanding, exceptionally patient, professional, and incredibly helpful throughout the entire setup process. They provided clear, step-by-step guidance that made everything much easier to navigate. While the initial setup can be a bit challenging, the level of support offered by the EasyShip team, especially during the 14-day trial period, proved to be absolutely essential. Their assistance made a real difference. REVIEW AT 8 MONTHS OF USE BY @Sebastian: Prasanna has helped me on several occasions and every time has gone above and beyond. Always professional, knowledgeable, and extremely diligent with follow-ups, ensuring that every issue is resolved quickly and efficiently. It’s this kind of service that makes Easyship stand out. Having someone who genuinely takes ownership of each case and follows through until the end gives tremendous peace of mind. Prasanna truly represents what customer support should be, reliable, proactive, and personal. Another great reason why we continue to invest in Easyship Pro. The added value, time saved, and confidence knowing that our logistics are in good hands make it worth every penny.
Owlkrown · www.owlkrown.com · outside the top 100k
I like the simplicity of easyship and it is very user friendly. The only thing i would like to see for improvement is two things. 1) Increase the speed of the software. There is alot of slow down even when cookies are cleared. 2) Ability to just have the insurance payback to be put on the credit card that is on file.
The Activator Belt · unranked store
Sumit was very helpful and professional. He quickly identified the cause of the issue with the “Shipping at Checkout” feature and explained clearly that it was related to the plan requirement. Thanks to his guidance, I was able to follow the steps and successfully resolve the problem. Great support experience — thank you so much for your assistance!
tsurugi_motors · tsurugi-online.com · outside the top 100k
Gut
NaturQuality · naturquality.com · outside the top 100k
**Update** We are very impressed with easy ship's live virtual customer support. In about 20 minutes they were able to fix our issue and get us on the right track. We are glad to have our shipping working the way that we want it now. This APP does NOT WORK. I am a small business and purchasing this app has caused me nothing but problems. Customer service is not helpful NOR will they refund you for their poor product. Do not purchase this app if you want one that will actually work. It has either overcharged or undercharged on every single shipment I have used it with.
Atlas Sporting Dog Supply · sportdogsupply.com · outside the top 100k
great customer service. They helped resolve an issue quickly that was caused not by them but by a server outage at USPS that made shipments load funny.
Smootheeze · www.smootheeze.co · outside the top 100k
Bas customer service. I used to love this app, changed the game for my canadian business shipping mostly to the US. I spent thousands of dollars in shipping labels in the past year but unfortunalty they expereienced some issues with their UPS account. From what I understand the account was blocked. I had a similar issue in the past with Shippo (another thirdparty) and they solved the issue in 1h. I reached out almost everyday to easyship's customer service and they keed telling me that they will escalate this (to whom idk). I can't use my account anymore and they won't help me solve this.
Evertrust Truck Parts · evertrustparts.com · outside the top 100k
Super einfach Sendungen mit easyship in die USA zu senden!
xnor Shop · xnor.shop · outside the top 100k
Chaithanya has the most outstanding communication skills with a sincere desire to assist. Thank you Easyship for providing me with such a high standards
SKINDIAMOND · unranked store
Easy to use and powerful functions.
FoCSample · unranked store
The information about this software is largely misleading. After purchasing a paid plan, you still need to create separate accounts with courier companies. The prices are higher than the actual carrier rates. They charge your account quickly, though you can later access the payment receipt from the billing section. The subscription cannot be canceled directly — it must be done through a support ticket. Overall, my experience with this software was not satisfactory.
LuxBeautyPlus · luxbeautyplus.com · outside the top 100k
Neha Roy was a good person to talk too, help was there and everything was nice and smooth! Prices are also better then shopify themself atleast form what ive seen, its worth a look!
4U2Heal · 4u2heal.ca · outside the top 100k
Although friendly, the support team are not very helpful. The interface is good but the filtering options for order syncing are extremely limited, leading to multiple issues. Easyship seems uninterested in solving this signifiant problem.
Carbon Offroad USA · carbonoffroadusa.com · top 100k store
If zero stars were possible, Easyship would earn it. U.S. customs changes are always announced months in advance, yet nothing is ever updated in the platform to handle USMCA compliance or prevent unjustified tariffs. As a result, our fully compliant Canadian products are charged duties anyway — forcing us to absorb part of the cost just to stay fair to our customers. When a single fulfillment team member couldn’t pass the in-app ID verification, the entire business account was disabled for 24–48 hours. That meant no shipping, no fulfillment — everything on hold. Customer “support” is another disaster. Every interaction ends with someone who can’t actually resolve issues, and when they do act, it’s without any understanding of how real businesses operate. One rep even “fixed” a carrier error by delaying our pickup three days without telling us — and called that a solution. Only thing they are good at is giving apologies... Run! Don’t get involved or subscribe to Easyship. There’s nothing “easy” about it — and it’s certainly not built for serious shippers or fulfillment-driven businesses.
Huntek · unranked store
So far very good platform with competitive rates. Easy to use!
Rosso Coffee Wholesale · proudlyservingrosso.com · outside the top 100k
have been using easyship for years. always reliable and quick to response and thank you Pooja for verifying our account
Mogupets · mogupets.com · outside the top 100k
A good app and easily expandable with the API. But quite expensive with the monthly fee in addition to the direct shipping costs.
Gnaughty Gnomes · unranked store
SRUTHI IS PROFESSIONAL AND HELPFUL
merchandise4mature · merchandise4mature.com · outside the top 100k
Thank you sunanda for the fast response for the cancel issues
The Bag Creature · www.thebagcreature.com · outside the top 100k
Naveen (Easyship) is very active and persistent in the case and request has been resolve. thank you very much
Filippo Loreti · unranked store
Support is great, especially Naveen who was very helpful
Stirling Timepieces · stirlingtimepieces.com · top 100k store
easy to use, and most importantly the support is very timely and effecient.
Knives and Stones · www.knivesandstones.com.au · outside the top 100k
Anup Kumar is an excellent staff. He is kind and took ownership and responsibilities of the entire issue. Strong sense of assurance and I’m very satisfied with the final result!
MJ@TreasureHearts Toys & Collectibles · mjtreasurehearts.com · outside the top 100k
I initially found some of the settings in the Easyship app a bit confusing, but the customer support chat team was incredibly helpful and guided me through everything step by step. Their responsiveness and professionalism made the setup process much smoother, and I really appreciate their assistance. Overall, the app itself is fantastic — it’s very well-designed, user-friendly, and has all the features needed to manage international shipping efficiently. I’m extremely satisfied and would highly recommend Easyship to anyone looking to streamline their shipping operations.
TCGMart Express · tcgmartexpress.com · outside the top 100k
Expensive shipping rates, not competitive.
PUNCH Watch & Eyewear · www.punchwatch.co.uk · outside the top 100k
Easyship Support Anup, is vey helpful. Thankyou for your efficiency.
DF64 COFFEE GRINDER · df64coffee.com · top 100k store
had a problem with UPS over charging, I told EasyShip and they got it resolved.
NCMR Store · unranked store
This app is not working at all. Cannot even install it1
Onekid · onekid.com · top 100k store
Terrible service, I have used it for a while but there is ONE carrier they have keep giving me hard time for international orders. It had me lost at least 10 packages in the past. I stopped used it but forgot to cancel the subscription only 3 days over, they refused to refund me. I have lost way more than that with this shipping company. Dont recommended.
YUMIYU · www.yumiyujewelry.co · outside the top 100k
Never use this app. UPS will not deliver your packages to your customers. Instead, they will leave them at a pickup location without notifying the customer or us. Then, they return the package without warning. You lose the sale, you lose the cost of shipping, you lose the customer, and that’s not even the worst part. You will also be charged up to €21 extra per returned package. This is absolutely unacceptable and unethical. Avoid at all costs.
NABA Cosmetics EU · nabacosmetics.eu · outside the top 100k
I had the absolute pleasure of working with Pooja for the setup of our Easyship account, and I couldn't be more grateful for her assistance. From the very beginning, Pooja demonstrated exceptional knowledge of the platform and guided us through every step with clarity and precision. What truly stood out was her immense patience—no matter how many questions I had or how detailed the requirements were, she remained calm, courteous, and incredibly helpful throughout. Her ability to explain complex features in a simple, understandable manner made the entire process smooth and stress-free. Pooja is a true asset to the team, and her professionalism, responsiveness, and deep expertise made a significant difference in getting everything set up efficiently. I wholeheartedly recommend her to anyone needing support with Easyship or logistics in general. Thank you, Pooja, for your outstanding support!
Ask & Embla Marketing · unranked store
Amazing integration with Shopify and live shipping. It's the easiest platform I have used so far to connect to my Shopify store without needed Add-ons. Everything works quickly and product chnges within Easyship update in real time on my website for live shipping updates. Having 3 options for customers to choose at checkout is also great. Live rates have been spot on with my Australia Post My Business App aswell.
Marine Plus Aquariums · www.marineplusaquariums.com.au · outside the top 100k
brilliant , so happy
Mystiques Enchantments Home of Holistic Magick Witchcraft & Crystals · mystiquesenchantments.com · outside the top 100k
Good job
شبح · unranked store
I used EasyShip for the first time to ship a standard FedEx 2Day box with correct dimensions and weight. Days later, they email me that they will add a $31.50 “oversized” charge — even though FedEx accepted the box without issue. There’s no clear way to dispute it so I have just emailed the support. I will not be using EasyShip.
eDart Shop · edartshop.com · outside the top 100k
great support & good rates with lovely integration, one less headache for our days!
JJ Industries UK Ltd. · store.jjindustries.co.uk · outside the top 100k
Been using them for over a month now. Nice prices and good service. I had a problem with 1 package out of about 50 sent and Lauretta from the CS team worked with me over more than 2 weeks to resolve the problem and also to help me get a refund for that package. I have and will highly recommend them.
Auralis Crystal Store · auraliscrystals.com · outside the top 100k
Great support via online help! Friendly and helpful customer service agent - keep her!
Henda's Law · www.hendaslaw.com · outside the top 100k
EasyShip is not capable of shipping orders that cannot fit into 1 box. If the order needs to go into 2 boxes or more, the platform cannot handle it correctly.
My Store · unranked store
great shipping app
Alfrex · unranked store
The Easyship team is always very responsive and solution-oriented and the the service is easy to navigate however it is not always that the fees are competetive with market rates.
CÓCOES · cocoes.com · outside the top 100k
Pooja was exceptional in assisting with my concern. He event went an extra mile by sending a follow up and making sure everything has been resolved. He is a great at his job and providing a world-class service. Kudos to you, Pooja! :)
Happy Plugs · happyplugs.com · top 100k store
Naveen provided an excellent service and was able to find a quick solution to my problem.
KYYNE · unranked store
AWFUL! I have had constant glitches and I've used them for 3 years. None of my claims get approved anymore unless I pay extra for insurance. They clog up your email with an unnecessary update for every claim until it's completed. Support is not great. I don't know of any great alternatives otherwise I'd move in a heartbeat.
OphireCo · ophireco.com · outside the top 100k
### Warning to Future Users: Proceed with Caution – Easyship Failed My Business **Rating: ★☆☆☆☆ (1/5)** If I could give 0 stars, I would. I’m writing this review as a warning to other Shopify store owners who may be considering Easyship. My experience has been frustrating and costly—and I want to make sure others fully understand what they’re signing up for. **1. Nonexistent Technical Support** When I encountered issues with shipments, I received nothing but canned apologies and zero real help. There is no technical support when you actually need it. Reaching someone who can resolve issues in a timely manner is nearly impossible. This is unacceptable for a platform that claims to support e-commerce businesses. **2. Unreliable Service = Disrupted Operations** Shipping is the backbone of any online store, and with Easyship, my operations were disrupted repeatedly. I had shipments pending with no clarity, and no one followed up to resolve the issues. For a service that markets itself as a logistics solution, this is a serious failure. **3. No Accountability or Action** I received plenty of apologies, but apologies don’t fix broken processes. I needed action, and it never came. My business cannot afford delays and miscommunication when it comes to order fulfillment. **4. Refund and Cancellation Issues** I’ve requested a full cancellation of my annual subscription and a refund—not just for the subscription, but also for the cancelled shipments that are still pending. I expect this to be processed without further delay. I’ve lost both time and money due to this platform. --- ### Final Word: I Do Not Recommend If you’re serious about your business and need a dependable shipping solution with actual support, **look elsewhere**. Easyship failed to deliver on even the most basic expectations. I’m not happy, and I’m sharing this review so other entrepreneurs don’t fall into the same trap. After my disappointing experience with Easyship, I’ve made the switch to NetParcel, a Canadian-based shipping platform. So far, installation has been seamless, and everything is based out of Shopify. No need to leave Shopify to create labels.
Glass eMotions · glassemotions.ca · outside the top 100k
too expensive. no advantages over sendle or local carriers?
Fancy Farmer · fancyfarmer.com.au · outside the top 100k
Great support, fast response and patience, thanks
TopStyle Jewelry · topstylejewelry.com · outside the top 100k
easy to use
One for Pets · www.one4pets.com · outside the top 100k
We’ve had a great experience using Easyship! I really appreciate the wide range of shipping options available—it makes it so much easier to find the best rates and delivery times for our customers. Their platform is user-friendly, and their customer service has been consistently responsive and helpful whenever we’ve needed support. Highly recommended for businesses looking to simplify their shipping process!
Tudung People Singapore (TudungPeople Int. Pte. Ltd) · unranked store
good
FastWasch · unranked store
good customer service
floruisse · www.floruisse.com · outside the top 100k
After installing the app I had a few issues with trying to pay for my shipment. Anup explained to me what the issue was and guided me what to do. Anup also answered a few more questions I had with confidence and in a quick fashion. Very impressed with Anup's support!!
Your Shiny Clothes · unranked store
amazing customer support and lot of options and features
Deathly smooth · unranked store
Paid for the premium subscription to add multiple couriers. They failed to integrate the additional couriers correctly, which meant labels couldn't be generated. Spoke to customer service over 4 weeks, who failed to check the integration and resolve the issue. The result, paying £80 a month for a shipping label provider than can't provide labels. Poor.
The Vault · the-vault-charleston.myshopify.com · top 100k store
This app is completely broken. I upgraded my subscription to invite a team member, and their invite system does not work at all. It fails every time, with obvious console errors any developer can spot. I reported it immediately, provided everything they needed, and still got nothing but delays and excuses. After repeatedly asking for a refund, they flat-out refused, claiming they weren’t capable of issuing one, even though they admitted the issue exists. Just think about that. They are charging users for broken features and refusing to take responsibility. This is deceptive and unacceptable. I’m here to warn you: avoid this app at all costs.
The Rookies - Online Store · shop.therookies.co · outside the top 100k
Amazing customer service - prompt and helpful!
Loud Minds · loudminds.us · outside the top 100k
Anup was so helpful I wouldn't have been able to do this without his help.
Reverieluxe · unranked store
Kind service, convenient delivery!
FIED · fiedwear.myshopify.com · outside the top 100k
Highly recommended. Steve and the team at Easyship deserves the credit This app has indeed made shipping so much easier for us. However, there still a few tech limitations such as live updates on address changes and orders. Certain countries and couriers are not supported to which is a shame! Support wise, it's all good! Update* Ever since the introduction of the easyship insurance coverage, it has given us a peace of mind and has helped us with operations significantly. I would applaud the Easyship team to keep up the good work!
ZeninTCG · www.zenintcg.com · top 100k store
helped me very much
With the Bend · unranked store
Easyship is so close. It gets a lot right. The shipping rules system is powerful, integration with Shopify is good, the API and Webhooks are solid, order merge is awesome, analytics are insightful, and DDP support is great. It lacks in a few key areas though that have been unaddressed after reaching out many times: - FedEx International shipping does not support EDI when using their shipping account, we've been waiting 6+ months for this and had been told it would be done "soon" - FedEx International shipping (using Easyshi's account) is missing from some key markets like Germany and Australia for no clear reason. Support had no idea and didn't seem to follow up with FedEx - Flat Export does not support door to door tracking when available like its direct competitor (Pirate Ship: Simple Export) despite using the same Asendia Service These issues make dealing with international shipping really challenging, which is the sole reason we switched to Easyship.
Typeractive.xyz · unranked store
Easy to install, use, and great for price comparisons. highly recommend this app!
Uncle Mike's Outdoors and More! · unclemikesoutdoors.ca · outside the top 100k
Easyship is the best! We ship expensive fragile chandeliers all over the world in a wide range of box sizes and circumstances. Our Shopify store is fully integrated and I set all of it up myself.
ENTLER · entler.co · outside the top 100k
While I'm still uncertain if this app will meet my needs right now, the customer service representative in the Easyship chat provided me with satisfactory assistance and answered all of my questions.
VECTOR350 · unranked store
*update* They have told me that the support person was incorrect after all and refunded the subscription. They have chased across multiple channels asking me to remove the one star review. I've had to reinstall and give access permissions again just to edit this review, but i'll be deleting it again now. *original review* Signed up and had issues connecting Aus Post ParcelSend, was advised that they do not support eParcel / ParcelSend, only MyPost Business. They refuse to cancel the first month subscription fee quoting "policy", so I'm being charged $150 even though they are unable to provide the service needed. Businesses that are willing to spend $150/month on this app are likely above band 5 and most likely on eParcel, not MyPost Business. Pretty unethical imo
Angy Paws · www.angypaws.com · outside the top 100k
We had been using another developer's paid product for over a year, and it seemed to only trend worse over time. After several reports of abandoned carts due to shipping errors, I had to take action as that developer had poor communication skills (no responses to emails, unavailable when ringing phones). Enter Easyship. As the name implies, it really is! We have two warehouse locations in different countries, with different region-specific carrier rate accounts. A few simple rules, and with a test profile, we were test-shipping error-free, with ACCURATE rates. The level of confidence I have in this product vs. the competitor's is VERY high.
Equilibrium Tuning, Inc. · eqtuning.com · top 100k store
We've been happy to work with Easyship so far. We can choose from different possible rates and it works like clockwork.
UniqTrio · uniqtrio.co.uk · outside the top 100k
easy to manage all shipping. customer support also very helpful
Nomad Watch Works Intl · unranked store
Naveen has been so helpful and the only person who has been able to help us with an ongoing issue for 5 days. Very happy with the service from him. Thanks
Lush Fabrics · lushfabrics.com.au · outside the top 100k
The features are good, but when something goes wrong, and it will, you won't get any support that will actually solve an issue. They'll give you platitudes of "your ticket is a high priority" and not do anything. We had to manually print labels for a week (and counting). They'll say its fixed, I'll go back in and the problem reappears. Look at one of their many other competitors if you want a long term solution.
The Holy Donut · delivery.theholydonut.com · outside the top 100k
Love this service; it's saving me thousands on international shipping.
Humble Lamb · humblelamb.com · top 100k store
Concisely works for saving in favor of online merchants Easy to set up and manage the app on various online shopping platform using one click predefined integration method the more you use the app, the more you save the money Above all, customer assistance is excellent Especially thanks for Chaithanya Poojary who assisted me to solve my issues for a long time
There, Elsewhere · thereelsewhere.com · outside the top 100k
Best shipping rates so far, and very convenient to use.
Spero London · www.sperolondon.com · top 100k store
Very intuitive easy to use interface and great support team when you need them. I had an issue with notifications for pickups and Neha Roy from the support team went out of her way to find me the resolution! The onboarding call last week was very helpful as well. I tried Shipstation and Veeqo as well but easyship beats them handsdown with their customer centric approach
Vemzy · www.vemzy.com.au · outside the top 100k
Easyship has been a reliable and dedicated partner in our fulfillment operation.
AWA Studios · shop.awastudios.com · outside the top 100k
Daphne was most helpful in correcting a back end glitch that prevented a label from being printed.
Tumbleweed Bicycle Co. · tumbleweed.cc · top 100k store
Love it! using for 3 years now
Lush Design · lushdesign.store · outside the top 100k
Great integration and customer support (if you're on the upgraded version).
BOOGIE BOUGIE · www.boogiebougie.com · outside the top 100k
EDIT: Easyship did get in contact with me and refunded the overcharges that were assessed over the prior month for me to my satisfaction. We have not seen more UPS multi-package overcharges so they may have corrected the problem with USP. We have also been trying to avoid using UPS for multi-package when possible because of this but we will give it a try again in the future. I am leaving my initial review for the time being so people see the whole picture. The only way that the problem received attention to resolve the issue was with the review below. Hopefully they will act faster with application problems faster in the future. ORIGINAL REVIEW: This APP was working pretty well for well over a year and then started sending us UPS overcharges weekly for multi package shipments. Some times more than double what the APP had quoted us. This caused us to lose money on a number of orders and when we contacted Easyship they insisted that it was not their responsibility and requested detailed pictures of packages that had left our building weeks before in oder to file a claim. They then wanted us to recreate the packages and send them pictures wasting time and materials on our end. They say that it is up to the courier to have the final say. Even when they can check the system and see that we had shipped two packages and printed two labels they allow UPS to come back and bill for four packages. There is a serious communication issue between this platform and the UPS API and when pressing the chat agent to speak with someone in management my request fell on deaf ears. I am sure that I can not be the only customer having this issue so I would assume that Easyship has no real interest in resolving the problem and is simply going to rely on the fine print in their agreement so point the finger at UPS and continue to allow them to bill in excess of the services rendered. In all honesty you should keep shopping for a shipping APP and skip this one entirely. They have somehow managed to not allow Google reviews of their company. That alone tells you something.
Needlejig Tattoo Supply · needlejig.com · top 100k store
good customer service
PVS Automotive · pvsautomotive.com.au · outside the top 100k
Excellent customer service and great shipping solutions. The platform is so easy to use offering great quotes that help us keep shipping costs under control. The customer service team is highly professional, always prompt and incredibly supportive. They always do their best to find solutions whenever we encounter difficulties, making us feel genuinly valued as customers. If you are looking for a platform with excellent support and competitive rates for international deliveries, I recommend Easyship
Clothing Addict · unranked store
The customer support chat, specifically Naveen, was very helpful. Thank you again.
Silla Designs · silladesigns.com · outside the top 100k
Terrible and scandalous. They will charge you far more than quoted, bring you some charges from weeks ago, topping up the charges you already paid. They will charge your card without telling you. Watch out for hundreds of pounds charges put on your card. Always blaming the couriers for their additional charges due to weight checks etc. The app works fine but their practices are scandalous.
SEEDFUL Store · store.seedful.co.uk · outside the top 100k
Easyship has simplified my shipping process and saved me so much time! The app is easy to use, and the shipping calculator ensures I get the best rates and also the customizable branding and flexible insurance options have helped me enhance my customer experience. Highly recommend
21st Century Male · unranked store
Great support getting our stores connected. And the rates are great too.
ToneBomb Custom Guitar Parts · tonebomb.com · outside the top 100k
excelent.
Amelie Jewelry · ameliejewelry1.com · outside the top 100k
Everything was perfect!
e-cosmos · ecosmos.store · outside the top 100k
Easy to manage and wide selection of courier with competitive pricing. Great customer support.
ALL MIGHTY · store.rurusama9.com · outside the top 100k
Trust a company EASYSHIP that DO NOT PAY FULLY when your shipment are FULLY insured and lost??? EASYSHIP is one such company that DO NOT HONOUR their own policies. TO EASYSHIP MANAGEMENT WE DO NOT ACCEPT THE OUTCOME. WHAT HAVE THE ENTIRE CLAIMAGE PROCESS REFLECTED ON THE INTEGRITY AND HONESTY OF EASYSHIP?? IT'S NOT ONLY DOLLAR AND CENTS, IT'S THE PRINCIPLES WE ARE TALKING HERE!!! OUR EFFORT IN THE ENTIRE MONTH OF FOLLOWING UP ON YOUR LYING AND BULLSHIT COST MORE THAN SGD58.22!!! 1) AS CLEARLY STATED IN YOUR INSURANCE POLICIES WHICH WE ARE COVERED UNDER!!!!!!!-"Yes - Cost of shipping will be covered in a claim (recommended)", NOW YOU ARE NOT PAYING FOR THE SHIPPING COST? DAYLIGHT ROBBERY BY EASYSHIP IN THE 21ST CENTURIES????? THE REFUNDED SGD147.56 ONLY COVERED THE COST OF THE ITEMS BUT NOT THE SHIPPING!!! 2) THESE ENTIRE HAPPENING WILL BE SHARED ONLINE VIRALLY. A) STARTING FROM THE CLAIMING PROCESS OF THIS HAPPENING, WE WERE TOLD BY CS LAURETTA S.VAAS THAT ONLY SGD19.00 WILL BE REFUNDED UNDER SHIPPING COST. WE WERE PUZZLED (DUE TO POINT1 ABOVE) AND APPEALED. B) AFTER APPEALING, CS ABHISEKH GHOSH UPDATED ALL IS APPROVED - "We have finally got the refund and I have sent it to our finance team to issue it as soon as possible. I will reach out as soon as its processed from our end." C) AFTER ENTIRE MONTH OF LYING AND BULLSHIT, CS ABHISEKH GHOSH UPDATED - "our finance team has confirmed that an insurance claim for this shipment was already processed for the amount of SGD 147.56 on 17th October. As a result, this shipment is ineligible for any additional refunds." SGD147.56 IS THE COST OF ITEMS ONLY! SO THE SHIPPING COST IS NOT PAYABLE EVEN THOUGH THERE IS INSURANCE COVERAGE WHICH WE PAID FOR????????? WE ARE GREATLY DISAPPOINTED WITH THE DISHONESTY, DISINTEGRITY OF YOUR ORGANISATION. WE WILL BE TERMINATING THE SERVICE CONTRACT ONCE IT END ON 16 May 2025. THE ENTIRE HAPPENING WILL BE SHARED AND WARNING TO THE WORLD WHEN DEALING WITH EASYSHIP. OFFICIALLY FROM MICHAEL WONG MJ@TREASUREHEARTS TOYS & COLLECTIBLES www.mjtreasurehearts.com
MJ@TreasureHearts Toys & Collectibles · mjtreasurehearts.com · outside the top 100k
I've used Easyship (and their affiliated warehouse for inventory management and fulfilment) for a few years now and overall, it's a good combination as a small business owner. They drastically reduce the time spent on fulfilment so that I can focus on other parts of the business. While they offer favourable rates on most couriers due to their volume, if you're often using your local postal services, this will cost quite a bit more than doing it yourself because they don't offer discounts, and Easyship's margins will add to that cost. But for the time saved, plus the ability to offer my customers 3 shipping options each time (cheapest, fastest and best value), it's a no-brainer for me to continue using this service. There have been hiccups along the way but most of the time (as I'd expect from all companies who offer global shipping), their support is quick and efficient.
JUUK · juukdesign.com · outside the top 100k
I worked late last night until about 12 am and signed up for a trial account with them before going to sleep. During registration, I filled in my details, including our business address in Australia and my mobile number. Their team called just a few minutes after I signed up around midnight, which made my dog bark loudly and woke up my baby, who cried for hours. It was ridiculous since they didn’t even check the time zone before calling.
Ridewave Bikes · ridewavebikes.com · outside the top 100k
My honest opinion. I used this app at first because it seems easier and more reliable. it was working fine with a few issues here and there. when you ship hazardous items it doesn't mention it on the label at all so you can have problems without realizing(Its my first time so I had no idea), and when you ship international using certain carriers it doesn't give you the full list of the things you need or that are okay. for example it doesn't tell you that FedEx needs you to buy their boxes only, that they will use the wrong label size and weight you had for your previous box and put it on the new one. result is you pay insane custom fees for the wrong label when you didn't do anything wrong :) beware. the support was decent. sometimes you get someone useful sometimes not. most of the time I sent emails and didn't get answers back. the only time they worked hard was to tell me to change my review if they fixed the issue which is why I'm writing this. Lauretta. S.Vaas helped me with my FedEx issue and refund therefore I'm giving this review 4 stars just because of her. for the general experience i would give 2 stars at best.
Moonbeak Candles.llc · unranked store
Extremely poor customer service. Absolutely do not recommend. First of all, the app does not inform you that you need to upgrade to Shopify Pro or Advanced to be able to use features on their app (the courier fees showing up on your website). You find this out after paying for the app. I contacted support to receive a refund because this was the only reason I downloaded the app and they refused to refund me even though I had just signed up and have not and will not use any features on the app. I will be contacting my bank for my money back but everyone be aware of this if you are thinking of downloading.
Save A Heart · saveaheart.ca · outside the top 100k
This looks like a good app for shipping but it will require you to be on the Shopify Advanced or Plus in order to use the calculated rates at checkout.
Toronto Rock Athletics Inc. · rocklaxshop.com · outside the top 100k
Really Really bad, software looks easy to use has plenty of bugs and issues here and there that you will discover on the long term. Our current issue is that DHL shipments will never work in DDP mode. So end customers will always be charged for taxes whatever terms you select (DDU / DDP) . Please BE AWARE that if you have an issue, the dev team will never fix it.
Middle Things · store.middlethings.co · outside the top 100k
I tried a couple other solutions (Shippo, Stamps) before learning about Easyship. Both apps sucked. Like they were built in a weekend by someone who has never shipped anything. Then I tried Easyship. They integrate very well with Shopify, creating packing inserts to help me pick + pack. The app also has a “Rules” feature that makes it very easy to drag/drop logic like “if this order value, add insurance.” Or “if this country, always choose this courier.” Effortless. Like coding your own logistics solution without any code. And I especially enjoy the package algorithm. If you provide the correct dimensions and weights of each product inside Shopify Admin, Easyship will automatically choose the right box for you. Including from your own collection of boxes. Brilliant. I am very happy with Easyship’s product and fast support (<60 seconds live chat, phone). Check them out!
TRMNL · shop.trmnl.com · outside the top 100k
While the platform can be challenging to use at times, the support makes up for it. They are very willing to help with various shipping challenges and also give support when shipping to a new location.
Grounded Revival · www.grounded-revival.com · outside the top 100k
Although there was a slight hiccup in the beginning, it was soon resolved. Credit to Lauretta for her assistance. Would continue to use this service.
REVAGI · revagi.sg · outside the top 100k
Great Support
Nutrient Farm · www.nutrientfarm.com · outside the top 100k
I am highly impressed with the responsiveness of easyship customer service. They are very friendly and helpful when we need them. Our customers are also very happy with our shipping results so far!
Apollo Automation · apolloautomation.com · top 100k store
This is the only real usable shipping software for companies. There are so many options for both domestic but most importantly international. Many shipping software don't have Fedex as an option, you have to add your own account. Fedex has a new shipping option, International connect plus that is so affordable and quick. (Fedex only allows this if you have your own account if you ship 30k worth of packages a year.) None of my customers say that there are additional brokerage fees yet. The userface is really easy to use. You can do bulk edits very easily. You can merge same destination shipments (shopify does not let you do that, you need an app). There is a feature that lets you automatically add insurance. You can create a manifest. You can track the packages easily and ask for a refund for the label and insurance claims, and when you process the labels the custom forms populate with the shipping labels. On my computer the software lags extensively, and there are printer issues that emerged, as in the software would not populate shipping labels and if it did it would not be formatted correctly. I was told to use a different browser and that did fix the printer issue. Dhl is much cheaper on shopify, sometimes as much as $20 and shopify offers free DHL pickup with the purchase of the label. The really cool feature is what your customers see at checkout. They will see 3 options, cheap, middle, and quickest/most expensive. Then, your international customers will also see what they will pay in taxes and duties. That feature was on my site for the first 2 years. Then, it wasnt. I contacted easyship and they said it was shopify, I contacted shopify and they said it was easyship. I was on a grandfathered plan for both of them and after the hassle and 2 years, i decided to upgrade both plans and that still did not solve it. The onboarding process was great. Mine was years ago so not sure how it is now. This is a great software, there are issues and sometimes they are fixed and sometimes they are not. But compared to other shipping software this is really great.
Bill and Becky Wilde Pickups · www.wildepickups.com · top 100k store
Great link between Shopify & Easyship, works really well
Pre-Loved Shack · unranked store
Shipping with Easyship is hassle free. have been using Easyship for years.
Rigorer Singapore · rigorer.sg · outside the top 100k
Daniel was great! I accidentally disconnected us when I refreshed the page. Thank you for your help Daniel. Easy Ship support is always so great!
Heart's Desire Clothing · heartsdesireclothing.com · top 100k store
very efficient to connect my website with easyship.
Solo Casa · solocasa.com.au · outside the top 100k
Your pricing model is insane. $70 for multi box shipment, and you STILL charge per label for bring my own carrier? The integration still failed as well. I tried to close my account that was created 30 minutes ago and got a message about "outstanding balance". I never shipped anything, just started the "free trial", what balance??
BrickShell Cases · brickshellcases.com · top 100k store
The platform is simple and easy to use. And the rates are better than any other option I've found online - and I did A LOT of research. Extremely beneficial for Australian business with needs to ship to and from the US.
Nobody's Princess · nobodysprincess.com.au · top 100k store
Great experience solving an edge case with Emily and the tech support team. They went above and beyond to figure out what was my problem and solving it within a day. Having been using easyship for almost a year now and really loving the platform and service.
Bone and Grey Bridal · boneandgrey.com · outside the top 100k
UPDATE : 1 star cause 0 isn't an option I've spent over €2000 on this platform in the last two weeks, only to be met with shockingly poor service. The shipping company completely messed up my address, and instead of taking responsibility, they claimed they "tried" to contact me—when in reality, no such attempt was made. When I reached out for help, the response was dismissive and unhelpful. My claim was not taken seriously, and it seems that they are more interested in deflecting blame than resolving issues. This experience has been incredibly frustrating, and I expected much better from a platform of this caliber. Until they improve their customer service and accountability, I cannot recommend this app to anyone. ------------- I have been using the app for over a year now. At first I left a 5 star review but I deleted it. The prices suddendly increased (apparently they made a mistake when caculating them). Customer support declined. I've had an issue for a year now and still not able to help me with it. Always the same questions that lead to nowhere and particularly to no refund. It's a good app, still recommend, but I will change the minute I find better for sure.
Les Sultanas · lessultanas.com · outside the top 100k
Easyship's customer service Shadab is GREAT! Resolves problem promptly and swiftly even via emails!
lagom kids · www.lagomkids.com · outside the top 100k
Easyship is a great App with excellent customer service. Definitely the best shipping app on Shopify.
Dr. Watson's Hair & Body Care · unranked store
Have been using easyship for years. It is really straight forward and fuss free. However there are multiple frustrating moments where the orders are not synced with the platform no matter how many times i refresh the sync.
REFINED SUPPLY · refinedsupply.com · outside the top 100k
提示我要是从中国发货就无法使用
AEVIILA · unranked store
Easyship has been providing us with shipping solutions for over five years now. The platform is user-friendly and integrates seamlessly with various e-commerce sites. Shipping rates are customized for each parcel, which is especially valuable for handling non-standard cargo. The intuitive dashboard offers a comprehensive overview of all shipments, tracking information, and delivery statuses. Over the years, Easyship has simplified many procedures to be more customer-friendly, like making the insurance claims process very intuitive (though thankfully, these cases are rare). The customer support team is responsive and helpful, with special thanks to our customer success manager, Chris, who is our main point of contact for any customizations or improvements we need. If you want to make your shipping logistics easy and efficient, Easyship is definitely the right platform to choose.
Emlid Store US · store.emlid.com · outside the top 100k
UPDATE 16/05: The Easyship team reached out, following up on this review, showing their responsiveness to user feedback about their service. I'm thrilled to confirm that they've made the A6 label printing feature free, a significant step towards aligning their service with current market standards. Additionally, they offered to review our latest insurance claim, and after discussions with their broker/insurance partner, they finally approved and refunded the associated cost. While we're delighted with the outcome, it's worth noting they categorized it as a commercial gesture, so I can't guarantee a global change in service quality at that level. Nevertheless, their willingness to improve quality of service in 2024 and their active engagement with clients is commendable progress. Let's hope they're committed not only to addressing negative feedback but also to enhancing their overall service. Feel free to share any new reviews. ----------------------------------------------------- Once innovative with excellent customer service, but now nowhere close to that. The interface is clumsy and confusing, and they seem focused on making your life difficult to enforce their $49/month plan. I would have never imagined that printing an A6 format in 2024 would require a $49/month subscription. These guys are simply out of touch with their market since late 2022, based in the US and totally in the clouds. You'd be better off using Interparcel, FastCourier, etc., which offer direct plugins and don't charge monthly fees to print an A6. Oh, and as a new addition since 2023: customer service is now hiding behind the fact that the courier doesn't offer live tracking. Basically, despite having tracking, if you use the normal service, Easyship will not help you anymore if the package isn't delivered. For that, they've created an extra service at an extra cost. It's very fishy, and in the end, they offer less than the normal carrier directly. Finally, don't bother insuring your package, as their insurance team in the US is dedicated to taking weeks to answer you and fully involved in doing everything not to pay the claim... I assume the insurance company being in the US doesn't care too much about Australian Consumer Rights.
Eyefood Factory Australia · www.eyefoodfactory.com.au · outside the top 100k
When the package lost, Easyship didn't get positive response and following up actions on the case, even I've sent several emails to support@easyship.com
Par-Tee Golf · parteegolf.ca · outside the top 100k
Haven't started using it on Shopify so we cannot comment.
IMWIM · unranked store
It's not user friendly for domestic Hong Kong shipping as there's no integration for S.F Pick up location. Also, I need to select insurance or not every time I create a shipment. It will be more user friendly if I can set a default and change if I need to. Also I create a custom box for my shipment as my order is always around the same size and weight, but I need to select the my custom box every time. So overall, it's a lot more hassle than other shipment platform such as Shipany or Oneship.
Kirakuu · kirakuu.com · outside the top 100k
Easy and effective always
Milagrosa Single Estate Coffee · www.cafemilagrosa.com · outside the top 100k
I made a test door-to-door shipment with this company on february, 16 from US to Mexico. Delivery time was specified 6-8 working days. After more than month of waiting my package I thought that I need to forget about my package but unexpectedly I received it after 46 days, on april 4th. Better is later than never.
Autotal.shop · unranked store
I would definiely recommend not to use. They charge you for basic features other softwares offer for free. They incentivize you with a 30$ credit if you connect your shopify store but you don't actually receive the credit. Support is literally non-existent. Sent 3 messages only got 1 reply 3 days later.
Vibrant Sea · vibrantsea.ca · outside the top 100k
I quite like it. Much better experience than buying labels directly from UPS etc... There is one thing I would really appreciate if you improved it: It would be great if the customs declaration could be made more 'versatile'. It seems there is no way to enter "Gift" or any other type of shipment. It is always 'Merchandise'. Also the Item description is way too short. for example, sometimes it is necessary to add "no commercial value" or "warranty replacement" etc...So a few more lines would be great. Keep up the good work!
Beolover Store · unranked store
Degraded quality of platform, and MIA chat support for 3+ year account. Easyship at the beginning of my ecom startup was great, had supportive account reps and overall chat support was great (shoutout to Tracie Harper, 10/10 chat agent). Over the past year, I noticed lots of admin changes which lead to huge changes to support and overall the reach with my account. Every week there would be some issue caused with an order being misplaced, improper address verification, and lots and lots of fees being tagged onto my account due to incorrect address validation done in communication with Shopify and Easyship. Recently, I decided to give up on this platform and exercise my options for a dedicated carrier account. Fortunately, I was provided with one and made the right decision to shift my logistics over to Shipstation and Zonos fulfillment. Both platforms have had nothing but great feedback, and these platforms are progressing in such a great way that I am at the point of hopping away. Easyship was once an "easy" platform, but they have become so difficult to work with that I would recommend new small businesses to use Shipstation as your 3rd party fulfillment. Shipstation support is tremendously better and they are quick to respond to you. I am not at a massive scale but being respected still by a platform like Shipstation shows they care. Do not use this app, stay away and go to Shipstation for domestic and use Zonos for international orders!
Deskr · deskr.co · outside the top 100k
What a waste of our time and money. They offer cheap shipping to the customer and no support when the couriers they have partnered with lost products.
Cyber Acoustics Outlet · unranked store
We've been using Easyship for 10 years. We highly recommend it to any business looking to reach customers worldwide cost-effectively. The platform continuously improves in terms of UI, features, and solutions that bring you closer to your customers. After so many years, we are still impressed to be able to ship worldwide from multiple warehouses anywhere we are, with a simple click of a button. The effort to deliver your creation to the final customer is definitely underrated. Easyship is a bold statement, but they keep their word.
Instamic · unranked store
The issues with Easyship, like missed parcel pickups and unresponsive support, have a detrimental impact on the last mile of our business. Delays and uncertainties in parcel collection can lead to missed delivery windows and dissatisfied customers, ultimately harming our business reputation. Addressing these problems is essential for maintaining the efficiency and reliability of our last-mile operations.
Design 10 · www.design10.com.au · outside the top 100k
Misleading advertising for Australian stores that this is free to use. If you want to use it with our most common provider, Australia Post, which they say is "your own courier" you have to pay regardless of the number of orders. There are other apps out there that integrate with Australia Post for a third of the price. And even an actual free app called Interparcel which I am now testing.
ElevenLabs - 100% Organic Plant Based Nutrition · unranked store
I was getting an error that my UPS account name has already been taken, so I contacted support. Instead of helping fix the issue, they offered to schedule an onboarding call... I'm working and want to ship packages, not waste time talking on the phone. I'll just stick with the competition.
Swift Energy · www.swiftenergy.gg · outside the top 100k
Used to be good, now not so much. make you pay to print labels on thermal printer. what a joke. do not recommend. theres better apps out there that dont require payment to use thermal printer.
Inspire Ecoware · www.inspireecoware.com · outside the top 100k
I've been using Easyship as my Shopify shipping partner for several months now. I have never had any problems, all the rates are clear, no hidden costs and the shipping costs are very affordable thanks to USPS. Easyship has been proving to be a very reliable partner in every way for more than a year now.
Game Start Studio Store · unranked store
Big let down. This company have poor correspondence they never get back in touch. I have terminated using this app
TheFootwearGroup™ · unranked store
Excellent App!! Great Service!! Very happy that we chose Easyship! We had a challenge with the pickup, which was resolved by the team members very promptly!
MILA "Her Smile, Your Joy" · www.milascreation.com · outside the top 100k
Easyship has been handling all our orders since early 2022, and our overall experience has been very positive. The logistics industry is complex, so hiccups are inevitable, regardless of the provider, courier, or 3PL you choose. What matters is that Easyship consistently manages such situations in a professional and expedient manner. We are equally impressed with the technological aspect of their platform: the dashboard is user-friendly, the configuration options are flexible, and the integrations (including Shopify rate calculations and order sync) work flawlessly. We greatly value their personalized approach and willingness to adapt to our needs. One time, in one of our regions, we made the mistake of trying to use Sh*pB*b. This cost us thousands of dollars, resulted in many chargebacks from dissatisfied customers, and imposed an exceptionally high workload on our support department. After making the switch to Easyship, these problems were gone.
Flipper Zero Shop · unranked store
We have been using EasyShip for nearly 3 years. During that time we have had significant challenges (on normal features and while testing beta-features) due to internal and external factors. Our Account Managers (we've had several during that time) have been responsive when these challenges arose and were solution oriented. My advice to anyone considering this service is to learn about setting up shipping rules to best serve your business and customer. If done correctly and thoroughly, everyone's lives are made simple. While there is a customer service team, any orders sent using a limited or basic tracking courier they're unable to aid in tracking down missing/lost parcels. Pay careful attention to label prices you're paying and what the app is charging your customer. Overall, EasyShip is a good service with simple integration with our Shopify store.
Route Werks · routewerks.cc · top 100k store
I've been using Easyship for approximately 5 years to send parcels to the US and other international destinations in partnership with a third party broker that carries parcels from Canada to the US for deposit with USPS, UPS, etc. A great deal has improved over the years, but even from the start, Easyship offered the most accurate volumetric rate based system that helped us save so much time by not needing to manually enter the weight or dimensions of every single parcel. With respect to more recent changes, Easyship now has its own in-house insurance system which is easier and faster to use than anything that preceeded it. I'm very happy with Easyship and forsee using it for years to come. One last thought: i'm hearing impaired and am grateful for the ability to seek support via email instead of being forced into phone calls.
justthegoods · justthegoods.net · top 100k store
Sahana is amazing, very professional and easy to deal with. App is easy to use and has been trouble-free since we signed up a year ago.
SOUTH.ST · southst.com.au · top 100k store
Amazing update from Easyship, which now offers insurance coverage that is easy to use and provides good ease of mind. In addition, our account manager, Calvin has been the key driver to ensure we received the best support. Thank you Easyship, Keep up the good work!
Boldrwatches · unranked store
We transitioned to Easyship from Shipstation and it's made shipping so much easier for our warehouse staff. The setup was very simple and interface is very easy to navigate. The one problem we had was you had to create a shipping rule literally for every thing whereas Easyship natively handles most of the heavy lifting for you with it's rate shopping to easily help find the cheapest shipping option as well as the ideal package size (previously in Shipstation we had to create 10+ shipping rules to get this to run anywhere close to Easyship's automation). We also thoroughly enjoy having the live chat customer service if there's any challenges along the way as well as our customer service manager, Conor, has been invaluable in helping us overcome a couple small challenges in the set up process. Conor was extremely quick to reply with any of our email inquiries and helped us bring a resolution quickly from the Easyship team. We give them 5 stars all the way for living up to their name, Easyship, as it's saved so many headaches for our shipping team to get our shipments out quickly and easily.
The Grind Athletics · www.thegrindathletics.com · top 100k store
We formerly were using Stamps.com before making the transition to Easyship. They have truly built an easy to navigate interface and make it extremely simple to use, effective way for our warehouse team to ship hundreds of orders every day. We've been using them for over 2 years and love the 1 on 1 business relationship we've developed with our customer service managers to help us navigate any issues that develop as well as learn about new features coming to the platform. Our first CSM helped us establish the process of creating pick lists to help picking/packing become so much faster and efficient. We definitely recommend Easyship to all businesses looking to simple their mass batching and shipping processes. They truly live up to their name by making this an easy daily process for our warehouse staff. Thank you to Easyship, and our CSM rep, Conor, for always helping overcome any obstacle that comes our way and and make shipping our products a breeze.
Savage Tacticians · sav-tac.com · top 100k store
As a user experience there is many way this can be improved such as the user experience and the billing layout. The charges are way high which makes us rather find our own courier than keep creating shipping labels here, especially there is so many hidden charges that keep occurring makes us do not want to keep using Easyship and may opt to use a different platform. Customer service is very bad which most of the time that can't solve any enquire and they say they get back to you which they don't which can be disappointed as i have to go back on the live chat to chase for an answer and also you should implement as call centre too rather just and online CS which doesn't help much. Overall experience is bad and not ideal as many improvement is needed in many areas.
SAU LEE · www.sau-lee.com · top 100k store
Love everything about Easyship!! Makes my day al lot easier to print and just get through or collabs very fast. Customer service is always there a click away. Totally recommend!!!
BEAUTY CREATIONS COSMETICS · unranked store
Have been using EasyShip, happily, for over a year - until they out of the blue changed it to where printing on a 4x6 label is no longer free, and is now apart of their $30 subscription package. Looking into a replacement shipping service as we speak.
Huni Bunny Shop · hunibunnyshop.com · outside the top 100k
We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes. When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the charges came through at the end of the year. We've contacted Easyship but they've been incredibly unhelpful, basically telling us that it isn't there fault, when clearly it is. We now use UPS directly, as the small benefit of using Easyship is greatly outweighed by the numerous charges incurred by using them.
Kutuu Wholesale · www.kutuuwholesale.co.uk · outside the top 100k
Great app and service! Onboarding experience was awesome, support is always helpful. Best shipping app for our business!
FEITIAN Technologies US · ftsafe.us · outside the top 100k
Wow, suddenly the free plan doesn't include shipping rules and you just caused a lot of unexpected problems for us by disabling them in our account. I see showing rates a checkout is no longer offered in the free plan either. Will you be suddenly cutting that off so our customers get the wrong rates and we lose sales? Forcing customers on a free plan to suddenly have to upgrade to a $30 per month paid plan to receive the current functionality they have been using is a very nasty way to do business! We rely on these functions for our daily business. We will be talking about this with Shopify. This doesn't seem fair to us.
Pack Turtle · packturtle.com · top 100k store
Very good customer support and linkage to the store. Makes things much easier from a fulfillment perspective. Links well with the specific 3PL we are using.
sableflow · sableflow.com · top 100k store
Support is worthless. If your app will not connect to Google Merchant Center (like you advertise it will), then it's YOUR responsibility to get it working. Not ours. Keep up the good work. And they really expect people to pay for this type of laziness after waiting 5 days for a response. Yeah right!
Pack Turtle · packturtle.com · top 100k store
We have been using Easyship over a year. It has been helpful for us and easy to use. Their customer support has always been helpful as well. There is not a perfect app for everything. Of course sometimes there are bugs, missing parcels and shipment adjustment fee. Customer service do alwasy reply and try to help us the most they could. In all, very little complain. considering how handy this app has been for our business. Do recommend a try to see if it works for you.
Weber Workshops · weberworkshops.com · top 10k store
We have used EasyShip to scale our international shipping from one location in Australia to now running shipping out of Australia, EU and US. While there are always hiccups, the great customer support has meant if we run into trouble problems get solved quickly. We had no e-commerce experience when we started out and feel grateful we had a partner in Easyship that had the patience to help us scale up.
Never Too Small · www.nts-store.com · outside the top 100k
We has been using Easyship for 8 years. Easyship is a friendly app for users with helpful functions and improved every year. The account manager is responsive and knowledgeable!
Ask and Embla · askandembla.net · top 100k store
Our shipping process have been greatly enhanced since we started using Easyship six years ago. Their customer service team is excellent, and we receive prompt responses from them. The platform is clean and straightforward and provides essential and useful features. They have tremendous growth potential if they take customers' feature requests and feedback seriously. All in all, very little complain. We highly recommend Easyship!
WooLash · www.woolash.com · outside the top 100k
It must be easy for customers to do business with you. Easyship has provided a fantastic integrated freight solution that makes transactions simple and fast. This has helped take our business to new markets and helped us grow significantly. Highly recommend Update** - costs to ship globally have gone through the roof, EasyShip still provide extremely competitive pricing, which allows us continued growth on a global scale.
Highway Max - Colored Smoke Tires USA · highway-max-coloured-smoke-us.myshopify.com · outside the top 100k
While the app isn't without it's issues, it has been very good for us. It has all the features we need plus some since we ship so many varying sized products. Their customer support has always been solid as well. All in all, very little complain about especially considering how necessary this app has been for our business.
Lethal Gaming Gear · unranked store
Easyship guided me throughout the whole process of using the app, so we received a lot of support and help from them which helped us a lot. It's reduced any need for manual processes and I really like that it updates the Shopify platform with all the tracking information and status'. This way it's all up to date in real time, user-friendly to start-up company!
Looking Glass Factory · checkout.lookingglassfactory.com · outside the top 100k
Has taken 48+ hours to get back to one of my tickets. I'm left in the dark with support not answering my question
sullivansvintage · unranked store
Easyship is a great addition to our shipping solutions. We receive timely responses, and their team is a pleasure to work with. Their dashboard is straight forward, useful and it gives you access to automations, configurations, and metric analysis. All very helpful tools to have on the back-end of an e commerce site. Truly recommend!
Marchesa · www.marchesa.com · top 10k store
This is my first review ever on the Shopify marketplace after being a seller for 4 years. Never have I ever left a bad review just in general in my life as I know how hard it is to run a business and I am appreciative of other people's livelihoods. However this app needs to be completely removed from the Shopify App Store. Do not download this app. This app, and their developer will try everything to overcharge you, they will receive the shipment, say that it was x10 heavier and send you a bill for thousands of dollars. I have contacted Shopify support to intervene in this dispute because it appears as this app is overcharging many other sellers (just read all of the reviews below mine). Will see what happens next but just believe me and stay away from these people. They use very sneaky elusive tactics to make sure they can get as much money as they can out of you.
ART Phenomena · unranked store
I'm happy so far. I used Easyship app for transition from crowdfunding to ecommerce. I guess shipping process is challenging for small start up teams by default (you are not likely to have dedicated person who knows all ins and outs) so EasyShip was great option for me. Thank you for support.
iContact Camera · icontactcamera.com · top 100k store
Full of bugs. Customer service is a joke. I leave 1 star reviews as it's the only way to get your problems addressed, even then when you remove the review they suddenly forget about your support tickets & other issues. The app will quote you a price for a set consignment, the courier will measure it correctly however you'll see be charged oversized fees. When you consult customer support on this they will advise you that you under-declared the consignment, despite all the measurements the carrier declared were as per your measurements.
Big Bear Love · unranked store
Full of bugs. Customer service is a joke. I leave 1 star reviews as it's the only way to get your problems addressed, even then when you remove the review they suddenly forget about your support tickets & other issues. The app will quote you a price for a set consignment, the courier will measure it correctly however you'll see be charged oversized fees. When you consult customer support on this they will advise you that you under-declared the consignment, despite all the measurements the carrier declared were as per your measurements.
Confettified · confettified.com.au · outside the top 100k
Absolutely horrible service. Errors in their platform left unattended for weeks, customers waiting on us, us waiting on Easyship. Nothing but excuses and empty promises. They made us look like complete fools in front of our customers. They have to be chased constantly or you don't hear anything at all. Late and useless replies, zero compensation, just a shrug of the shoulders. Still waiting on a reply from a rep who promised to escalate our issue and it's been four weeks. They need to get their act straight.
pOrtahl · unranked store
Shocking customer service reps! Theives! I needed to downrgade my subcription becuase the multibox feature i was sold did not work and TNT refused to pick up my large dining table for tow weeks and no sucess(heavy furniture was my bread and butter). apparently that is not grounds enough to change the contract when i was falsley mislead that they were capable of this service. for 3 months been stuffed around palmed off from one person to another going in circles. I had to close shop for personal reasons and theyre still forcing me to pay and still refuse to downrgrade on the false advertising i was given! DO NOT USE THESE PEOPLE ! INTERPARCEL IS FREE!
Honey and Walnuts Boutique · unranked store
I have had this app for 1yr, so i did give them a good chance. Forget the app, there is much better out there loads. READ THE 1 STAR REVIEWS .ALL OF THEM,1 thing in common, they have the worst customer service, of any company i have dealt with, i had 3 small issues , so i was patient but this 3rd issue is costing me alot of money. now which is the only reason i a, writing this review. this is the 1st bad review i have wrote. Save yourself time and money. ITs not even worth having there free plan, customer support is too bad , really bad, no contact for days, then don't answer your question, then dont fix the issue, i have literally just got my other e-commerce shop owners, all 27 shops to all switch from this too SHIPPING IS EASY.. so much better app ,and customer support the best . Go read there reviews you will thank me
We Wear Liberty · wewearliberty.com · outside the top 100k
I dont' like writing bad reviews but my experience with Easyship has been unbelievably bad. I launched my store, got my first order and what do you know? I can't ship anything. Apparently it's a problem at the back end but more than 24 hours later, I still don't have a resolution and have been told by customer service that I'm in a queue. I was also given a run down of the tech team's meeting on a Monday morning (supposedly so I'd know I wasn't first - or a priority). Put simply, I'm paying for a service that I cannot use. I'm in New Zealand by the way - so would definitely recommend that other NZ businesses look elsewhere.
heiressstore · heiress.store · outside the top 100k
I removed it after struggling soo much with the shipping.. It won't ship anything, anywhere and it's just bad business for small and new stores who try to grow up! Every time I open the app, it asks me to reconnect to my shop, I have to re-do the settings over and over again and it's for nothing... Waste of money and time!! Time is money! Save yourself!
Envy Girl · unranked store
As a small business trying to expand globally, Easyship has been amazing at making international shipping headache-free. The personalised support we have gotten our account manager Krish has really simplified and enhanced our experience. We will definitely continue to use Easyship's services for years to come!
WildBoarGames · unranked store
EasyShip have been a fantastic partner for our brand. As a small startup, we had numerous areas we have to cover, many which were outside our wheelhouse. We found EasyShip and they helped us incorporate our fulfillment and order processing flow with ease. They offer great customer service and support, going above and beyond to help us get up to speed and ensure our logistics were covered. Thanks EasyShip!
Aquaroo Baby Carrier Inc. · aquaroobabycarrier.com · outside the top 100k
Very intuitive and easy to use! The tech support team is also responsive within 24 hours. I'd recommend!
War Locker · war-locker.com · outside the top 100k
I use this app to help fulfill our orders efficiently. It has worked great in the 3+ months that I have been working where I currently am. So far I have not had any real issues with Easyship.
Mokuyobi · mokuyobi.com · top 100k store
We've been using Easyship for almost 2 years - it's been a game changer for optimizing our postage spend. The integration with Shopify works really well, and the customer service is excellent. Our CSM is super responsive, and always willing to help with any issues that come up.
PROOZY · unranked store
The Easyship app and the company really make it easy to sync our orders with our 3PL provider and prepare shipments with our support team. It saves our team a lot of time with fulfilling orders and automatically calculates shipping rates for our customers during checkout. Our new account manager Melody has done a great job of proactively reaching out, checking in and helping solve outstanding issues. Where she could not solve, she would involve the right people on her team to look into the issue. We have had a great experience with Melody and Easyship team!
Waverly Labs · unranked store
With a few back and forths with the support, I got the answers I needed from easy ship to help my business. They had a good shipping process and it made everything headache-free which is important when starting a business. I would recommend Easyship to businesses. Make sure you have everything in your store and optimise as much as possible as Easyship made us increase our customer experience and conversion rate.
Flow Co. · flowco.com.au · outside the top 100k
Used Easyship for Paire's fulfilment, love the tagging feature, easy to manage different tasks. Received great service from our account manager as well.
Paire · www.paire.com.au · top 100k store
We've been using Easyship for a couple of years and rely on it daily to ship out our orders. It is very simple to set up and use and the support team is excellent. They are also constantly adding new features and improving the platform which is great to see.
namokiMODS · www.namokimods.com · outside the top 100k
Updated 2022: Since many flights were cancelled so I would like to give this app second chance for international shipping. But you know what? After two years, their customer service is still suck!!! I was not able to receive handover note emails suddenly so I asked for help, but no one can solve my problem and suddenly the customer service disappeared!!!! I have tried to resend emails to ask for the progress but no one replied. So I gave up and after a month, yes a whole month!!! Suddenly one of your customer service asked me if my problem was solved. That's so funny!! Then I replied why they replied my email after a month since no one solved my problem, CS disappeared again!! Old review: Very BAD customer service. It took a week to reply my question, no one can help if you have problem with your shipping. Even they replied, they didn't answer your question directly. BAD!
Roseraie Gal · roseraiegal.com · outside the top 100k
Really wanted to like this app. Was an early adopter but customer service can be so frustrating. Took way too long to hear back from them. Had an issue where Media Mail became a shipping option (their backend issue) and I lost money on shipping. Took customer service too long to address this. And was never offered a refund. Was supposed to have Chat as an option based on my plan but didn't show up whenever I tried to contact them. Clearly I was not a priority.
The Miller Machine · themillermachine.com · outside the top 100k
As a novice start up entrepreneur I’ve relied heavily on enlisting the right team and technologies for my eCommerce venture. By installing the Easyship app on my store I’ve opened up a whole new world of possibilities for positive customer engagement, seamless shopping cart experiences, reliable warehousing, logistics and shipping. This is backed up with top quality support for store owners. From my perspective the most appealing feature with Easyship is the opportunity for customers to view three attractive options at the checkout: (1) cheapest (2) fastest (3) best value shipping. The added advantage of being able to offer pre-paid taxes, duties and insurance makes this app a winner!
bandanatogether.com · unranked store
Very useful and helpful for our growing business. We started using them for simple logistics and they have been very helpful from onboarding us to their third party warehousing partners, to providing solutions for us now that the fulfillment has been expanded inhouse.. The team has been attentive to our needs and when things go wrong, they are quick to step in and address.
The Wee Bean · www.theweebean.com · outside the top 100k
I have been using this app for months now and I'm super happy with it. After using multiple shipping solutions this one is the best so far. Prices are competitive and the app is intuitive and easy to use. Their customer service is incredible.i have multiple people helping me at all times with my parcels. Using this app allowed me to take my Business to the next level. Totally recommended
Les Sultanas · lessultanas.com · outside the top 100k
Have been an Easyship user since the start. And we can say that they have improved tons and are glad to be witnessing this growth and improvement on their part. Customer support is great despite current supply chain issues.
Plain.J · plain-j.com · outside the top 100k
Excellent app, easy to integrate and setup. Few issues with the upfront pricing calculation, but the support team are EXCELLENT and quick to fix. I imagine these are more teething issues for the business as it grows. They also helped us find a 3PL that is integrated with EasyShip... it was truly a plug/play. Would highly recommend it.
Tomorrow Skincare · unranked store
I used this app since 2019, it works great for all the functions and the dashboard UI is also very easy to work with.
iLumkb · ilumkb.com · top 100k store
The public estimate price was $21 cheaper than what was actually quoted once i had signed up for an account. The support representative said the publicly displayed prices are just an estimate. (Even though you put in Origin, Destination and weight) In my case a 0.5kg box with dimensions of 10x10x10cm was $21 different in price? So im not sure what their estimate is based off of, maybe a piece of paper. Classic bait and switch. Uninstalled
Printibly · printibly.com.au · outside the top 100k
They charged me for 23kgs when my item was only 1.5kgs and then a redelivery fee (for supposedly 3 attempts) when tracking shows 1 attempt & taken to depot within 2hrs, no other attempts To dispute they asked me for specific photos showing product in box with measurements and weight showing which i did. Its been over a month and still funds not returned!
Our Baby Nursery · unranked store
Easy Ship app helps to reduce our adminstrative workload by integrating with Shopify and provide update to the order once book. Great customer service too.
PPP Coffee · pppcoffee.com · top 100k store
EasyShip is the best solution for our company as we have 2 warehouses located in two different continents; Cooperation with ESH allows us to use different shipping options to ship the orders from different warehouses to customers from one dashboard, in one click, without having to negotiate rates. Special thanks to our customer success manager - Krish Sabnani; he is always in touch, supports and assists us under different circumstances and special cases.
Tangem · unranked store
Easyship has been a great way for us to ship Australia wide, the portal is very easy to use, the support team have been nothing short of amazing and we would definitely recommend Easyship in the future
Biotyspa · unranked store
I tried the 30 day free trial to see how this service would be for our store and it has been a nightmare. We sent a package to a customer from the USA to Portugal and her order has been sitting in their processing center since December 2nd and they refuse to assist with this situation. We are for sure removing this app from our store and going with on that is reliable! NOT RECOMMENDED!
Teacup's Paw Couture · teacupspawcouture.com · outside the top 100k
We use this app to make our shipping service simplified for not only customers but for our employees. I have really appreciated their fast response to any issues I was having with setting up the app and want to say a huge thank you to, Atay, for his support. I appreciate you!
MarineBatteryCo. · www.marinebatteryco.store · outside the top 100k
Great app and service, way to get your cost of shipping down. The team there is awesome and always here to help. Customer service is responsive and efficient. If you are looking at improving your shipping process, no doubt you should at least take some time to talk with them.
Happy Plugs · happyplugs.com · top 100k store
We have been working with EasyShip for almost 2 years. They have ALWAYS had a great support team. They almost always have a member online to help you with anything inside their portal. They can find any issue with any package. Their abilities to get good rates and sync directly into Shopify is great. Shout out to Daniel who is our rep and is always very helpful!
Gamer Advantage · gameradvantage.com · top 100k store
ZERO stars. Despite the many negative reviews of feed syncing issues and money lost due to incorrect shipment rates provided to customers, I gave this app a try. Do not make the same mistake. The technical support shows no haste in resolving issues and minimal attempt in troubleshooting with little transparency. Time between my first ticket and the last correspondence from them (in which they finally showed signs of troubleshooting) was 7 weeks. Proving a complete lack of haste and disregard for customer service AND the satisfaction of my customers impacted by the EasyShip technical issues. Not to mention the money I lost due to incorrect EasyShip rates being displayed to customers...rates EasyShip refuses to make good since I refuse to reactivate their integration on my store given the above. I will absolutely not risk further customer dissatisfaction to my business and will be recommending others do not make the same mistake.
Mama Coco · buymamacoco.com · top 100k store
Easyship is a COMPLETE game changer for international shipping. No one else offers the option to pay for duties and taxes up front for a completely transparent shipping experience. We had so many complaints and several shipments abandoned because of super high taxes at the border. Easyship fixed all of that overnight for our international customers. We have had zero complaints since the switch and look forward to transitioning to Easyship for US shipments too very soon. Our account manager is very attentive to our concerns and checks to make sure our customers are getting the best rates!
The Catholic Woodworker · catholicwoodworker.com · top 100k store
Highly recommend Easyship for your shopify. It really helps me a lot with my shipments. Their customer service is excellent too. Very helpful and fast response.
Sugarbird Kids · www.sugarbirdkids.com · outside the top 100k
Out of ShipStation, Shippo, and EasyShip, I have had the easiest experience getting started with EasyShip-- they are true to their name! The main things I needed to start were: 1. Generating labels for 4x7 thermal printer 2. Calculating live shipping rates at checkout in my Shopify store 3. Clear setup of products and boxes for accurate shipping rates 4. Ability to offer free shipping up to a certain amount #2 was especially huge for me as I did not want customers to get unexpected shipping prices, as I'm still learning how to ship things I am not confident yet in what my shipping rates were. I did a test shipment to myself and it was seamless, it's everything I could ask for right off the bat.
Cynniminni · unranked store
Migrating to Easyship has been a boon for our business. Reliable live rates, excellent customer service and support for a diverse range of carriers and sales channels. It's streamlined our logistics process at Plyco and we're eternally grateful!
Plyco · plyco.com.au · top 100k store
The app is amazing! It has a lot of features that you can use and can make your daily fulfillment of orders fast and easy! Shoutout to Calvin for assisting us with our concerns! :)
Meddy Teddy · www.meddyteddy.com · outside the top 100k
customer service is slow and does not provide any solution. They offer a very poor shipping service and pick up are extremely unreliable, I have some parcels that have never been picked up in 3 weeks despite multiple support requests and reschedule.
Babyz · babyzstore.com · outside the top 100k
Outstanding customer service, great support, makes our business possible. I don't know if our company could function without it.
Possum Creek Games · possumcreekgames.com · top 100k store
I've just started to use Easyship for my Shopify store. While I'm still new to it and figuring it out, the support has been great! I'm so glad that I have been able to set up support calls on the same day (in the same hour) and had my questions/issues resolved really quickly. Recommended, thanks!
doepamine · unranked store
We've been using EasyShip for a couple of months. Worldwide shipping is complicated, and they made it easy for us. Application is great for handling daily sales and fulfilling batch orders (i.e., Kickstarter campaigns). It has multiple functionalities we can't live without. To name a few: * Seamless, one-click integration with Shopify (you can add many stores) * Shipping at Checkout (your customer can choose a courier, and the shipping cost is accurate). It works worldwide! * Insurance * Shipping rules (a great tool to automate shipping scenarios for different locations or box sizes) * Product listing * Simple import from file (excellent for batch orders - you can import any CSV file, and EasyShip support many e-commerce platforms * Customizable notification emails to customers In addition, EasyShip provides excellent customer and technical support (helps with couriers, customers, and the application). We highly recommend this application and other EasyShip services.
Luxonis · checkout.luxonis.com · outside the top 100k
We've had an amazing experience with EasyShip! Our Account Manager is super responsive, and the platform is easy to use for both Ops, Warehouse, and Customer Support team members. Reporting has improved so much since January when we onboarded. Would highly recommend.
Package Free · packagefreeshop.com · top 100k store
incredible app! Makes so many shipping hassles completely effortless and the staff is ALWAYS SO helpful. Couldnt recommend it more! Truly makes running the day to day in my business so much easier.
Sahursart · sahursart.com · outside the top 100k
Cette application est très bonne! Les clients peuvent voir l'estimation des frais douaniers au passage à la caisse, ce qui les informent adéquatement des frais. De plus, ce qui est vraiment bien, c'est qu'ils peuvent payer ces frais directement avec l'achat du produit en choisissant certains transporteurs comme DHL. De plus, on peut acheter des étiquettes d'expédition pour des ventes d'autres plateformes de ventes, comme Etsy, Amazon, eBay, ce qui est très pratique. Très Très bon service client.
Côté Cuir · cote-cuir-98.myshopify.com · outside the top 100k
We have been using Easyship for over 6 months and it is by far the best shipping app we have ever used! And trust me, we have worked with over 7 major shipping services now to try and find the right fit for our business! There are many reasons we have finally found our home with Easyship, but first and foremost the user interface is beautiful and functional, and the customer service is amazing! We love the integrated shopping cart with customized carrier options for every customer, the ability to offer shipping insurance, and the focus on international carrier options. In the backend, we love that we can ship in bulk, while easily changing weight or label options for an individual order without leaving the page. It is also incredibly easy to create custom shipping rules, and the filtering options are almost unlimited! Hands down, this is the best shipping app we have ever used! :)
Femallay Inc. · www.femallay.com · top 100k store
My store is based in the UK and I have just invested a few hours, with the help of Joe from Easyship, to integrate it into my website. Firstly the help was second to none, thank you Joe! The early results are looking good and I'm just waiting on the right details to integrate my own carriers. I feel this will give my customers a better choice of carrier, and hopefully reduce my abandon cart rates. *** Updated - Joe disappeared and I now find the shipping rules inadequate to filter out simple needs. There also seems no way to deal with the new EU IOSS tax system.
Raven · raven.com · top 100k store
Easyship has some of the best customer service I have experienced. To illustrate, we once had the problem that we had to manually add the shipping details for our shipments from Easyship into the shopify order. After telling our customer success manager about this they programmed a solution for us within two weeks free of charge that solved the problem. They have proven to always be this responsive, no matter what the request is, and this is what makes Easyship worth the slightly higher price than for example Amazon, who would never bother to do anything with your request. It truly seems that Easyship want your business to succeed. They have also helped us in establishing a new warehouse, and resolved problems with our couriers. Would definetly recommend them to anyone looking for someone who actually does something with your requests for help. Easyship feels more like a partner than a service.
MovieMask · unranked store
We have been using Easyship for several years and the experience has been very good. Essentially the app allows any business or person to connect with their large network of couriers, both local and international - allowing one to send packages internationally at reasonable rates. The app is well designed and easy to use. Love how seamlessly it syncs up with Shopify, customers can see the many shipping options at checkout, delivery lead time, estimated taxes/customs incurred - everything is presented succinctly. For a business, this app has been instrumental in connecting us to the rest of the world. The app continues to work on bringing added features and it is also worth to mention the tremendous customisable options on the app. Customer service has been quite prompt, more importantly our Customer Success Manager, Calvin, has been stellar and goes above and beyond to provide support and care. His genuine care for his clients definitely gives us greater confidence in the app and its services moving forward. Highly recommended!
Gabi The Label · gabi-label.com · top 100k store
We started using this app and it seemed great interface wise. The canadian courier prices were pretty high so it wasnt giving us the lowest rates, shopify shipping was still cheaper even though it states we get discounted rates. I've been trying to add our custom Canada post courier account, and its been like pulling teeth, the support team keeps giving me the run around.. and literally in the middle of a live chat session the support person said they had to run to a meeting and ended the chat.. so unprofessional.. what a waste. The platform is good but that is easily the worst support Ive come across and I have seen some bad ones.
HERC'S Nutrition Online · unranked store
Good platform and worked perfectly. Provide worldwide shipping without worrying about wrong shipping fee to our end or buyer. Customer support has been excellent in provide assist and fast response.
PhitenSG · store.phitensg.com · outside the top 100k
Easyship is quite a good platform as we can ship to plenty of countries worldwide without worrying about no shipping solution to destination country. Customer support has some major improvement over the years in terms of response speed. The only things that need to work on is that there aren't sufficient courier to handle shipment contained battery.
Sabinetek Official Site · unranked store
Unable to create shipping zone/Add Rate for Africa using the Easyship App. It just keeps buffering on the admin & nothing happens. Easyship & Shopify both party could not fix this issue. Apart from that in terms of insurance, the duty and tax features are great.
BABA LINKS · unranked store
Easyship has been critical to our success and growth. They have a fantastic platform that is super easy to integrate with a Shopify store. Best of all, they have an amazing team of people and are constantly asking for feedback on how to improve to make MY LIFE easier. I'm grateful for discovering this service/app every single day!
Bone Daddy Blade WerX · www.bdbladewerx.com · outside the top 100k
We've been using Easyship for the last couple of years and it is by far the easiest portal we've used to date. The UX is user friendly, visually appealing and informative at the same time. My favourite feature allows me to gauge shipping cost prior to dispatch without having to read off of a price matrix and weigh out numerous options that suit me. However, where Easyship really exceeds is its customer service. Jose has been by our side since launch and is always eager to reach out either to check up on us or help whenever necessary. Thanks Jose!
Orbitkey · www.orbitkey.com · top 100k store
Great APP! Literally the best if you're trying to scale your business. Customer service could be better. But overall 5 stars!
Crownned · www.crownned.com · outside the top 100k
Easy to use and set up. Jose was incredibly helpful in the onboarding process. Syncs to Shopify store very easy.
Leafytrade · unranked store
A serious lifesaver for managing all my shipments! I love that I can give my international customers a dynamic checkout which includes various shipping options and the option to pay for taxes and duties right at checkout. This really helps eliminate any surprises our international customers may be hit with on delivery and improves conversions at checkout. I also love that it works so seamlessly with our shipping carriers and that we are able to easily import our discounted rates we negotiated with carriers. To add to this, their customer service is A++++! I worked with Hiromi and she was so wonderful throughout the whole process. Anytime I had a question, it was answered within 30 minutes. She also took the time to video conference with me and walk me through the whole platform and help me set it up! Thank you thank you thank you!
ELYSIIAN · www.elysiian.com · top 100k store
Don't even waste your time... I spent about 5 hours trying to get this app set up so I could offer calculated international shipping rates with duty quote during checkout. This included importing CSV file with all my product sizes and easyship classifications, adding all my shipping container sizes one-by-one and then paying over $800 for the annual subscription to Shopify as well as chatting with Shopify to manually turn on 3rd party calculated rates. After all that, I tried adding a couple items to the cart and checking out... it worked! But then, I tried adding a few more items and whenever I got over 10 items, the shipping calculation would say "Your cart has been updated and the items you added can't be shipped to your address. We don't offer shipping to United Kingdom" (or whatever country you might be testing) HUH?!? This is probably the worst wording imaginable. So I get a huge deal with a potential customer and they want to order 100 items and easyship tells them that we don't offer shipping to their country and I lose the customer for life?!? Who decided this was a good message? Sounds like a great way to lose business! I emailed easyship to see what is going on and didn't hear back... (In their defense, I did email on a Saturday morning, but I still hadn't heard anything at 4pm Monday). So, I opened live chat and spoke with someone who tells me that "this is a limitation of their software" and the only option is to use a Shopify flat rate shipping for larger orders. Who considers 10+ items too large of an order? So in other words, I just wasted about 5hrs of my life trying to use their app only to have it require me to go back to the way it was without the app. Again, don't waste your time with easyship... The name itself is false advertising :(
SimpliDock · www.simplidock.com · outside the top 100k
I had few issues with a carrier but easyship got back to me and solved the problem, their customer services has definitely improved
Fuchusi · unranked store
The app has so many problems, and the customer support team seems never care solving them, after sharing my problem with the team, they didn't got back with the right answers,
Alieva · alieva.es · outside the top 100k
Thanks to this app, I was able to go global, and I succeeded!! I now sell my product internationally. Every day customers are buying from all over the world. The parcels go every day very far from my place without any problem and with total ease. Merely the best shipping service I have ever had. Come on, an all-in-one solution that gives to your customer: Price of transport Transport time Customs fees And this in every country of the world.
ItalianGrip · unranked store
This app has absolutely changed our business. I Heart Wall Art ship lots of big and bulky items from our workshop outside a major city and it's always been a nightmare to try and find good courier rates. We're getting the best details we've ever had now, and have found the system easy to use and incorporate into our business.
I Heart Wall Art Australia · unranked store
We have been working with the Easyship team for a number of months to launch serviecs with them in the USA. The app worked perfectly and the level of support we received from the Easyship team was and is first class.
BTS US Store · unranked store
As a brand that has been used to using Amazon FBA, the thought of handling international shipping from our Shopify store was admittedly daunting. Easyship has made the transition straight forward. We have connected with their partnered 3PLs in Hong Kong and the US who have also been great to work with. Being able to sync orders from Shopify to our 3PLs via Easyship has saved a lot of time. Especially since we don't have to prepare any shipping documents. The onboarding process and customer support has also been great so far.
Tawbury · unranked store
If I could give more, they'll get more...to make up for these 1-star toxic reviews. Be reasonable people. The setup can take some time as with many TP services/plugins, but the team at Easyship are extremely friendly and will go out of their way to help you if you're nice and easy to deal with too. I'd recommend setting up a demo phone call, keep a good relationship (as you should with business), and you'll have a seamless experience. They offer some serious analytical tools for an extra, But the basic free package is good enough. Good courier pricing as well. Personally, I've dealt with much third-party software, and the two account managers, Michelle and Shivanjali were top-notch. 10 out of 10. Definitely ask for their help if you're based in the States or APAC. Cheers guys, keep up the good work. Look forward to any new features. -Cal
Eone · www.eone-time.com · top 100k store
Easyship is really amazing. It makes shipping super convenient. All I have to do is sync the orders and click on a button and make the payment. The courier comes by to collect it and will then deliver to my customers. It's that bloody easy. Definitely a great app to have for any e-commerce store!
Sculplex · unranked store
Fantastic App! Some serious work ethics here compared to other apps I used before, i would really recommend this service.
Temple Urban · unranked store
DO NOT BOTHER with this waste of time shipping middle man. Over 75% of all shipments made through them have had problems. Now I know that they are just a middle man acting as agents for courier companies... but therein lies the problem. when you have a problem with your shipment, and I GUARANTEE you will, the only way to contact them is to open a support ticket which takes two days to receive a reply which is usually incomplete or inaccurate. the latest incident was a package picked up on 12/15/20 with a 2 - 5 day delivery service... 21 days later this is still not delivered and all I get from the email reply to my service request is "this in normal...we will look into it".... after three previous replies asking for confirmation that I want assistance. meanwhile my customers are leaving negative reviews because of their service. Bottom line.... do not install this app or use this joke of a freight middle man. Yes their rates are good... but dissatisfied customers leaving negative reviews about your company do not make up for the pennies saved.
Party-Pads.com · unranked store
I give five star for the App! I wish it will have mobile friendly version in the future ;) fighting!
Blink Frenzy · unranked store
Wasted my time - don't waste yours. Sounded like it had everything I needed - dimensional weight calculations, shipping rules, carrier rates displayed to customers, but virtually none of these things worked. Support was of no help, I have multiple tickets still open with them and it has been a month now with no answers. Wish it would of worked, but after multiple emails, (repeated) screenshots showing issues, there has been no resolutions. I can easily imagine what would happen if I ran into an issue down the road with them and needed help - it would be nothing.
Rocker Ski Rack · rockerskirack.com · top 100k store
This is an excellent app offering seamless labelling etc. and competitive pricing with top courier firms, if you choose carefully (i.e. not Hermes). I use UPS who are generally considered a quality firm. They have misdirected a few parcels and the largest order I have sent I chose to insure, which I usually don't bother with. Well the insurance claim after UPS delivered it to the wrong address and it disappeared has been a complete farce. Fortunately I have only one insurance claim on the go as I wouldn't have the time or headspace to chase up several....It has been over two months of back and forth emails. As I said I put the odd cock up from UPS down to what I am not losing through instore pilferage. It would really help if the couriers photographed the door (with GPS coordinates) they are delivering to, instead of grabbing a 'signature' which doesn't really help much.
Pippettes · pippettes.co.uk · outside the top 100k
This app are a bunch of professionals know what they are doing. This app are a bunch of professionals know what they are doing
Toy Bosses · unranked store
EasyShip is great. They seem to be committed to listing to their users and coming up with innovative ideas to make shipping easier. I cannot recommend EasyShip enough.
FixtureGaming · fixturegaming.com · outside the top 100k
We use Easyship to provide live shipping rates at checkout to our customers in Australia and soon we will start Worldwide. It's definitely increased our conversion rate! The customer service of Easyship is also excellent and very proactive
Grace & Maggie · graceandmaggie.com.au · top 100k store
Highly recommend! This app is super wonderful! super supe supe supe supe supe supe supe supe wonderful!
Neighbor hood Kitchen · unranked store
The support staff is very responsive. I had several concerns when starting to use the app and they were addressed right away.
Urban Frenzy · unranked store
Great app and very useful. Fast communication and very helpful agent which will help you with all your questions.
Toy Bazaart · unranked store
This APP is really nice team! They are honest, trustworthy, considerate partners , I am eager to recommend to anyone
Music Valley susu · unranked store
Where do I begin? It improved my efficiency a lot and I really like it. The team is very helpful....
Renaissance Outdoor · unranked store
We have been using their international shipment for 3 months. Overall, the experience is positive. Our initial shipments were for our Indiegogo campaign. They worked with us to use batch shipment to save cost. After that, we are using their regular service for our daily orders. Their UI interface gives you a clear view of shipping cost and duty tax for each available shipping option. Although there are some glitches with the app, they will work with you to fix them quickly. They don't own warehouse, so, all the pick and pack work you will work directly with the 3rd party warehouse that they recommend. Although initially, we were worried about communication issues between 3 parties, it turns out to be a none-issue. We are very happy with the warehouse they recommended. Suggestion for improvement to them is the post-shipment support. You will be getting typical scripted answers many times. But that make you frustrated especially for orders that are stuck or missing. If Easyship wants to be differentiated from their competitors, establishing an effective communication channel with the couriers that they provide can be a game changer. Because that will allow them to provide more info to the clients when a shipment is running into issues during shipment. By the way, have a good relationship with your account manager is important. They have been very helpful in every occasion.
Firewalla · firewalla.com · top 100k store
Seamless integration with our website. Great rates especially for the US. Also received great support from David in Melbourne!!
SORRYIMBUSY · sorryimbusy.com · top 100k store
Easyship has been a game changer for my business. I would recomend this app to anyone starting a product based ecommerce business.
Oak Lab Design · unranked store
As for customer service, I have rarely seen one like this: Always very fast and kind. Cool!!!!!!!!!!
Cupcake Dress And Others · unranked store
The App drew my attention during the outbreak and luckily it solved my issue. The App drew my attention during the outbreak and luckily it solved my issue.
Drone King queen · unranked store
I am using this app now. Very responsible agent. I am using this app now. Very responsible agent. good app
Bookmark Home · unranked store
AVOID £200 additional billing in just one month and NO CUSTOMER SUPPORT, even on the HIGHER SUBSCRIPTION IM PAYING FOR. Infuriating customer support, i pay to have phone support and have emailed, called and nothing for a month! I managed to speak to someone today, they could not wait to get me off the phone, they said they would call me back in a few minutes, nothing and now i cant get through on that number. A month to get set up, various bills over £200 no explanation. Truly terrible experience, STILL waiting!!!,,,,,,..............
CurlyGirlMethodClub · curlygirlmethod.club · outside the top 100k
UPDATE - 29 SEPT 2020 - so it turns out that Easyship use totally the wrong HS product codes for international shipments. A shipping app that can't cope with HS Codes??!! Really??? So, even if you have the correct HS Codes for your products in Shopify, Easyship say "due to a technical limitation, the HS code will not always pull through correctly, meaning a discrepancy between the information on Shopify and what is converted to Easyship". This means all your Commercial Invoices will be wrong. Surely getting this right is a comedy basic of any shipping app claiming to be a shipping app??! It's greatly taken the shine off what was a good experience until now...we only found this out because of a parcel getting stopped by customs with a question about a product's HS Code...not ideal! Unfortunately it also turns out there's no way to update your product listings in Easyship to fix this either...so you are knowingly giving customs the wrong info. Not great. In fact pretty poor. 2ND SEPT 2020 We just installed Easyship to help us manage the UPS shipping process for our UK based store. We're really glad we did!! UPS can't integrate easily (understatement!) so we were having to manually enter every shipment into the UPS website (arrgh). Easyship solved this problem for us relatively easily and now works like a dream. Not only does Easyship make our shipping workflow/paperwork much easier and faster but it also solves our dynamic pricing at checkout so customers automatically see our special UPS shipping rates alongside our Royal Mail rates...awesome! Our only feedback would be that setting it up required quite a lot of research and there were some really helpful (although slightly out of date) videos on the Easyship YouTube channel - and we defo couldn't have done it without these. They steered us in the right direction and we were able to fill in most set-up gaps. What would be really useful is a step-by-step set up video guide for a Shopify Store if someone can make one so that all the set up steps are in one place. We linked to our UPS account and rates really easily and the initial glitch we had with creating labels/UPS tracking was resolved quickly after an online chat with Easyship support - they were super helpful and took time to understand the issue and help us get it fixed and followed up. The system is easily customisable and user friendly. All in all a really good experience - highly recommend. P.S. If we had one request it would be to work on integration with Royal Mail Click & Drop in the UK.
That Pedal Show Store · www.thatpedalshowstore.com · outside the top 100k
Unfortunately, even though what they claim to offer seemed perfect for us, in actual reality they can't really deliver on what they promise (reliable live checkout integration and Royal Mail/UPS integration). It took many weeks of hitting a brick wall with support before they finally revealed that Royal Mail integration (which is a paid for addition), doesn't support the majority of shipping options (Special Delivery, International Tracked, Tracked 24/48 to name a few). Support doesn't seem to know the product very well (if you can actually reach anyone) and the system itself is unreliable when you need it most (at the point of a customer hitting Pay!). Don't even try live chat - I wasted upwards of 4+ hours waiting over the course of a several days waiting for someone to answer. Please Easyship, if you can't manage your live chat system, turn it off! What an utter waste of my time. UPS integration failed numerous times to actually display all options on checkout and seemed to be sporadic, sometimes even failing to display any rates (which massively hurts our conversion rates!). Support is absolutely shocking. I ultimately ended up complaining to the CEO and other directors via email and guess what, not a single reply to our complaints... pretty much says it all; systemic issues all the way up to the top it seems.
Drone Authority · www.droneauthority.co.uk · outside the top 100k
I love this app! I've not ever had logistical problems using it and it's really helped me to streamline my shipping, so I can get orders out effectively and efficiently. My customers are always please when they receive their orders, and the Easyship customer service is amazing! Would definitely recommend this app for businesses small or large.
Plantdays · plantdays.com · outside the top 100k
Wish we had have found Easyship 5 years ago. Streamlined our processes and made time-consuming tasks effortless. Much cheaper than other shipping companies as well - at least 1/3 cheaper on most routes.
Movement Assessment Technologies · shop.matassessment.com · outside the top 100k
They have amazing support who will reach out to your asap whenever you need them. They are working to make their platform better and more efficient so we can like have a one-stop-shop
FluentPet · unranked store
David is my rep for Australia, and he was fantastic. He called me and we did everything step-by-step. Great support. Thank you! Also, great app, with all the different couriers.
Velvet Aroma · unranked store
If I could give less than 1-star I would...Horrible experience...and even AFTER A MONTH OF BACK AND FORTH E-MAILS the problem is not resolved!!! DON'T WASTE YOUR TIME...hot mess sums up my experience with this app/company
Oak + Tonic · www.oakandtonic.ca · outside the top 100k
Easyship is very easy to install and use. The customer service is excellent too. I highly recommend!
Ao Goodness · unranked store
We've been shipping up to 400 orders a day and have really enjoyed the app. It takes a bit of work to understand but the UX is still great. Freight is just a complicated game and they have made it as easy and enjoyable as possible.
Great Wrap · unranked store
Easy app and fair rates. An excellent solution for who wants several shipping options including international ones. The only issue is getting to support. But when you do customer service is helpful and nice.
Walls By Me · wallsbyme.com · top 100k store
This app has helped my website to shipped out my orders and print shipping labels easily!!! The best thing is it is free!!! We can also customize the colours to match our website! The widget is also pretty and minimalist which matched my website's theme! I have tried finding an app that helps with shipping, printing of shipping label and packing slip and I have finally found one!!! I have asked a lot of questions as it is my first time using the app, and Nicol has guided me promptly and patiently which I am really thankful for. He has exceeded my expectation by extending his help, providing me videos when I was confused with the steps. I was super stressed out but now I know how to use it all because of his guidance! His replies were so quick and clear too! Thank you so much and to everyone who is wondering if they should download this app, please do so. You definitely won't regret it! :)
Kira Kirei · unranked store
I'm happy it's free yet with powerful functions. They can source for me and get what I want. Thumbs up!
Fun Research · unranked store
Simple way to send shopify orders. My stock is with their partner warehouse in Los Angeles and they have a seamless integration.
Record Roots · record-roots.com · top 100k store
Absolutely worth every pennies! We have been using this app daily for just under a year now and we're very pleased with it. This platform is very user friendly and will save you money by getting the best shipping service/cost and time by automatically entering shipping details for you. Their customer service is second to none, from the online chat support to the management team !
Clover Creations UK · unranked store
Lost 3 hours of my sleep time trying to generate a set of shipping labels and in frustration left a scathing review of the service in frustration. What happened next changed my perspective about the Easyship team. The customer service & tech teams were super reactive in investigating the issue, resolving it and at the time communicating promptly with me(including phone calls) as regards what was causing the issue in the first place and what they were doing to fix it. The fault in the first place was not entirely theirs..it was the Hermes API that was rejecting long SKU codes and hence the issue). Overall, few improvements yet to be introduced including the option to print labels in-store and better rates negotiation with the courier guys but if they work the way they are at the moment, they will win hearts and businesses in the long run. Highly reccomend these guys.
Made with Love in India · madewithloveinindia.co.uk · outside the top 100k
I have been using Easyship for 8 months now and overall I find the app great! The dashboard is very easy to use and they are always looking to improve and adding new features. I have found their customer service has dropped off over the last few months, which I can understand but sometimes it can take 5-6 emails to just get a response. The biggest area for me where they need to improve is the link between their warehouse partners & Shopify, I have to go in and manually update my stock every month to make sure inventory is correct. I would defiantly recommend Easyship to any start-up, even with the few issues mentioned above, they have been a great tool to help me launch my brand.
Earned Athletic · unranked store
DO NOT USE THIS APP! While there were some great features I was ready to put to work for my business, there were many parts of the app that were just broken. The rules didn't work, and it would never integrate our FedEx account. Never any replies to the countless inquiries about integration.
Stealth Hitches - The Hitch Made to be Hidden · stealthhitches.com · top 100k store
Has the basis of being great but so many glitches and the amount of additional charges that come in each week in addition to the shipping charges is unreasonable. I regularly had issues with no shipping options being available for a lot of stock, so I would consistently have to book a courier outside the platform, defeating the purpose of the app. One big issue was the inability to ship an order that has 2 boxes, only option is to ship them separately at double the cost- this is something they said they were working on months ago that had a 2 week deadline but it is still not an active feature.
Jasper Home Living · unranked store
Easyship is the only shipping app you need for your store. Great rates and a large number of courier options.
No Access · unranked store
Easyship offers a powerful suite to manage your Shipping process for your eCommerce platform. In addition, they found us the perfect set of warehouse company to host and fulfil our inventory to our clients. If you get stuck, their support team will help out within a few hours. And even Michelle, our account manager, jump on some of our support questions to bring an accurate and blazing fast answer. Finally, their solution allows us to provide over 20 carriers options to our end clients as well as dynamic rates and import taxes calculations directly in our checkout page.
Takane Design · unranked store
best shipping app ever. everything is automatic. cheap shipping for everyone! highly recommended for small and larger e-commerce sites.
Big Red Store · store.bigred.com.sg · outside the top 100k
This app is great for all of your shipping needs. I currently use it on two of my webshops! Easy to use and provides real time shipping quotes to your customers.
Brëwtality Coffee Co. · unranked store
Shipping has been one of the most challenging and confusing aspects of starting my online store. I tried the free version of Easyship, Shipstation and Shippo to compare prices, functionality and support. Let me tell you, Easyship is the one you want. Due to its breadth of customization and functionality, it can be a little intimidating to setup, so I reached out to support with some specific questions that I had. Not only did I get a response, but Hiromi got on the phone with me several times to personally walk me through solutions for my challenges, offered pro tips and advice and pointed out things that I would have never even thought of that will help my business. She was beyond wonderful, the best customer service I've ever experienced. The icing on the cake? I ran shipping scenarios between Easyship and Shippo....when the rates weren't exactly the same, Easyship was slightly cheaper. I am not one to give praising reviews, but I felt compelled on this one. I've done the work and research for you...go with Easyship.
American June · unranked store
Half the time the service doesn't even work. Parcels aren't picked up. Shipping documents are missing. Support doesn't reply for over a week. They're actively hurting my business. A week and a half ago a parcel was meant to be picked up by DHL. That never happened, and as Easyship formally becomes the shipper, they won't deal with you directly. The only reason the platform works for me a little is because I have a good relationship with my courier guys, so I call them personally to tell him to pick parcels up. If I were to rely on EasyShip my business would've already been flooded with terrible reviews from people who don't ever receive their parcels. I'll be migrating over soon to a different platform, because Easyship is INCREDIBLY unreliable. Try them at your own risk. I'm pretty mad at myself for sticking with them as long as I have.
TSH Jewelry · unranked store
DON'T DO IT. If you want to spend hours of your time managing bugs and fixing errors due to this apps unprofessionalism, by all means download it. Biggest headache I've ever come across.
FunkyChimp · unranked store
Easyship literally saved us 50% on shipping costs, which then translated to a higher customer conversion rate. It's so easy to use and the support was amazing. Hiromi is absolutely amazing and Easyship should be happy to have her on their team. She was great! Highly recommend easyship!
Montauk Tackle Company · montauktackle.com · top 100k store
App is great, really easy to use, got a great account manager that is super responsive and helpful. I don't remember having any trouble with set-up if I did, Nicol the account manager helped me through it. Interface is easy to use and relatively straightforward.
Stay, Lola · unranked store
Very easy to install and use. Nice UI design of the platform, dedicated support team. If you ship yourself, you can buy and print labels. There are also a number of partner 3PLs that they integrate directly with, including GEODIS in Hong Kong.
Nanoleaf Shop Global · unranked store
Very Convenient and Easy to use. It saved us a lot of time in comparing what options were available.
Bijoux Paris Jewelry · unranked store
This is a really good app very easy to use 5 star would highly recommend to new stores the ease of use makes it worth it
Chocolate Bouquets · unranked store
Easy to use, easy to install and a great price package for any start-up business. Very happy with the service so far.
Far Photography.com.au Pty Ltd · unranked store
Probably the best integration with Shopify store out there. The easy of use for this app is amazing and it doesn't require any coding ability etc. , but if you do run into a problem, the support is always there to help you out! For a small business owner, it is a must-have app not only for ease of use but also to increase sales, giving a large variety of couriers available!
seafrogs · seafrogs.com.hk · outside the top 100k
Convenient app. Easy to set up and integrate. Provided easy shipping solution. Worthy of the name! Cheers!
ClickIn · unranked store
We've used a lot of different apps for 3PL and shipping for our online stores across UK, Europe, HK, and Australia, and Easyship by far has the best interface and swift integration with our eCommerce platforms. Shipping rates are always very good, so there are excellent savings too.
Moving Beans HK · unranked store
In general, I like this app. I did have some significant issues getting it to do what I needed it to and which took quite a while to wring out with tech support. Everyone was friendly and tried to help, but some specialists were not that knowledgeable about the systems, and where things can go wrong. I ended up figuring out some of the settings myself. One such stumbling block was the "add additional carriers automatically when available" check box in shopify shipping settings - if you're trying to give customers only a select number of shipping options, don't have this selected. It was extremely frustrating to figure this one out and tech support was useless when checkout was displaying all sorts of odd shipping modalities that made no sense. I'm still having a couple issues: 1. Input Dimensions - doesn't seem to work, at all. I've entered the information multiple times, downloaded it directly from the Shopify side, it exclusively defaults to the padded flat rate envelope dimensions. Tech support has been completely useless in solving this issue, but it's not extremely material as the shipping options I use aren't concerned with overall dimensions. Setup progress in the upper left still isn't complete, and the dimensions are the only item that it says aren't complete, though the information is completely there. 2. System doesn't differentiate between Fedex Ground and Fedex Home, so we often lose $$ when it assumes Ground for Home addresses. Tech support was not helpful with this either. There is a 'residential surcharge' check box, but it doesn't seem functional for FedEx. 3. During the extremely high volume period in the early SIP policy period when web traffic was crazy, this app would consistently fail to download orders on my shopify account. It doesn't appear to have such issues any longer. 4. The shipping rules are a bit odd, but I understand it's programming speak, you can get it to do what you need it to by learning the language. I did eventually get to a lady who was supremely knowledgeable and helpful, though haven't been able to solve the residential surcharge and dimensions problems. I have been testing ShippingEasy also and like the format better. BUT, it doesn't support integration with a FedEx account, so I'm not using it. Easyship seems to do what you need in general. I'd like to use my own logo for the packing sheet, but haven't figured out how to customize that yet.
C19USA · unranked store
Update as at 26 April 2020: Gesselle and her team have been a great help and a real delight in assisting me on tracking down my DHL E-commerce parcel that would have otherwise been lost and I'm extremely grateful for that. Thank you to Ryan for trying his best to reply to my feedback as well! Easyship support has been terrific although replies can be a little slow so be patient with them! (:
So Not Size Zero · sonotsizezero.com · outside the top 100k
I use easyship for my fulfillment. Fantastic service and fantastic app. Much recommended! Very good rates and even better sync with my store!
Chideno · unranked store
Wow- this app is super user friendly and the customer support is over the top. Anjie has been so helpful in getting everything up and running and quickly responds to all my questions.
805 Masks · unranked store
This app is pretty convenient because it allows you to manage all of your orders in one place and simplifies the process as much as possible for you.
HiTek ElekTroniks · unranked store
We've been using Easyship since we first launched. Working with Eric made the integration process pretty easy and he was great in helping iron out a lot of the silly mistakes I made in the early days (and even had some recommendations on shipping settings and services that were personalized to our situation). In the years that have followed, Easyship has proven to be a super simple and functional addition to our store, which lets us tell people that we ship anywhere that receives mail. The only downside with Easyship is that customer service can be slow at times and seems to be email only, which can add a day or two to responses.
Style Standard · unranked store
Awesome service by Hiromi Ochi! Highly recommended ! Very detailed and professional, most importantly fast and gets things done!
Misaki Cosmetics · unranked store
We needed to upgrade our shipping services on Shopify and Easyship was by far the best choice. We needed to switch in the middle of a large shipping rush and as soon as we signed up a representative reached out and made sure we had the right plan in place. A meeting was scheduled the very next day to make sure we understood the program and make sure it was set up and customized to fit our needs. We are now shipping out multiple items in the appropriate box and we are confident that the correct shipping rates are being applied.
Kennebec Cabin Company · shop.kennebeccabincompany.com · outside the top 100k