Emotive: SMS Marketing
Conversational SMS Marketing is a high ROI channel for Ecommerce stores. Try it today.
#443 of 853 in Marketing and conversion · sms Marketing
- Rating
- 3.7 from 89 reviews
- Rating from stores in the top 100k
- 4.2
- On Shopify since
- 2022
- Pricing
- Free plan available
- Seen on
- 810+ stores
Bigger stores rate Emotive: SMS Marketing 0.09 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
What merchants say
Read all 106 with sourcesEvery review carries the store that wrote it and how big that store is, and 16 of them are complaints you can read in full.
- 1★2026-06-03
The app itself works OK but the pricing structure is very complicated. Plus READ THE CONTRACT CAREFULLY. Parts are misleading and you are committing for a year plus automatic yearly renewals whether you want to or not. It ended up a massive financial mistake as the fees did not justify the ROI. I will never use them again.
ROCKING MERCH · unranked store
- 1★2026-01-05
Working with Emotive was extremely negative and exhausting. Pricing elements such as carrier fees, taxes, minimum spend requirements is Confusing and poorly disclosed, Reporting is extremely unreliable. I strongly recommend merchants to stay away and seriously consider Better and Cheaper alternative solutions before making the same mistake. AVOID!
Osmotics Skincare · unranked store
- 1★2025-10-10
I have been trying to cancel my subscription with Emotive for months now and they keep charging me. They were originally responsive but now never respond to any of my emails. The only time they responsded when I requested to cancel was to try and upsell me on their other services. DO NOT sign with them.
The Fantasy Box · top 100k store
- 1★2025-07-09
As a small business owner, I can confidently say Emotive has the worst billing practices I’ve ever dealt with. After missing a payment, they tried charging my card 29 times in one month. Yes, twenty nine. When I finally made a one time manual payment, they took that as permission to keep using that card for future charges, even though it was never saved or authorized for ongoing use. They brushed it off like it was no big deal and hid behind their contract. No accountability. No ownership. I get it. Everyone deserves to be paid. I’m a small business too. But this kind of behavior is shady and unprofessional. I’ve already shared my experience with a business group of over 200,000 members and I’ll keep speaking up. If you're considering using Emotive, think twice. There are better platforms out there that won’t mishandle your payment info or your trust.
Olivia J. · unranked store
- 5★2025-03-03
The integration was super easy. The best part about the Emotive is the customer experience managers. They are invested in the growth of not only my SMS list but of my brand overall. The one-on-one help is invaluable for small businesses.
Undra Celeste New York · outside the top 100k
- 5★2025-02-03
As a person new to using SMS marketing I wasn’t sure what to look for. Emotive knows what they are doing to help small businesses, they are a full service provider, organized, helpful with strategy and listen to my requests. I recommend this team.
Ruff Bar · outside the top 100k
- 1★2025-01-25
If I could give them a -10000 Star I would! I am a 50Million Dollar Brand and this company is attempting to steal my list and my short code phone number. They lied to get me on there platform and did not have the integrations and the insights that are up to date. When i said I wanted to leave they told me I had to pay 50K or they would keep my list of over 200K subsciber's that I have spent Millions of dollars over the years to build! They also refused to take there pop up off of my website! I dealt directly with the owner. I have been asking for my list for over 60 days and they refuse to give it to me then shit my services down. Non of this was in the contract and they are breaching the contact in many ways. They have not heard the last of me
Hollywood Hair Bar · top 100k store
- 5★2024-12-19
emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive.
Ohio Flame · top 100k store
- 5★2024-10-30
There are SMS platforms that send broadcast messages (a la email blasts), and then there are Conversational Messaging apps like Emotive. It has changed our business and provides a consistent 35X ROI! Create new connections with your shoppers, and take your revenue to new heights. We love Emotive!
YALA · top 100k store
- 5★2024-09-19
Emotive is great if you're looking to really hone in on SMS. They have all the features built out to get high ROI from your messages, and the support team to help you do so. That's all you can ask for in an SMS platform imo. The monthly bill can get pricey if you're not conscious about how many credits you're sending each time, but that's with any SMS service.
Hogsworth · outside the top 100k
Read all 106 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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