Emotive: SMS Marketing · Marketing and conversion
Every review we hold for Emotive: SMS Marketing, quoted in full, with the store that wrote it.
Bigger stores rate Emotive: SMS Marketing 0.09 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
106 reviews pulled · 106 long enough to quote · 2022-10-12 to 2026-06-03
Every review we hold, newest first
The app itself works OK but the pricing structure is very complicated. Plus READ THE CONTRACT CAREFULLY. Parts are misleading and you are committing for a year plus automatic yearly renewals whether you want to or not. It ended up a massive financial mistake as the fees did not justify the ROI. I will never use them again.
ROCKING MERCH · unranked store
Working with Emotive was extremely negative and exhausting. Pricing elements such as carrier fees, taxes, minimum spend requirements is Confusing and poorly disclosed, Reporting is extremely unreliable. I strongly recommend merchants to stay away and seriously consider Better and Cheaper alternative solutions before making the same mistake. AVOID!
Osmotics Skincare · unranked store
I have been trying to cancel my subscription with Emotive for months now and they keep charging me. They were originally responsive but now never respond to any of my emails. The only time they responsded when I requested to cancel was to try and upsell me on their other services. DO NOT sign with them.
The Fantasy Box · thefantasybox.com · top 100k store
As a small business owner, I can confidently say Emotive has the worst billing practices I’ve ever dealt with. After missing a payment, they tried charging my card 29 times in one month. Yes, twenty nine. When I finally made a one time manual payment, they took that as permission to keep using that card for future charges, even though it was never saved or authorized for ongoing use. They brushed it off like it was no big deal and hid behind their contract. No accountability. No ownership. I get it. Everyone deserves to be paid. I’m a small business too. But this kind of behavior is shady and unprofessional. I’ve already shared my experience with a business group of over 200,000 members and I’ll keep speaking up. If you're considering using Emotive, think twice. There are better platforms out there that won’t mishandle your payment info or your trust.
Olivia J. · unranked store
The integration was super easy. The best part about the Emotive is the customer experience managers. They are invested in the growth of not only my SMS list but of my brand overall. The one-on-one help is invaluable for small businesses.
Undra Celeste New York · www.undracelesteny.com · outside the top 100k
As a person new to using SMS marketing I wasn’t sure what to look for. Emotive knows what they are doing to help small businesses, they are a full service provider, organized, helpful with strategy and listen to my requests. I recommend this team.
Ruff Bar · ruffbar.com · outside the top 100k
If I could give them a -10000 Star I would! I am a 50Million Dollar Brand and this company is attempting to steal my list and my short code phone number. They lied to get me on there platform and did not have the integrations and the insights that are up to date. When i said I wanted to leave they told me I had to pay 50K or they would keep my list of over 200K subsciber's that I have spent Millions of dollars over the years to build! They also refused to take there pop up off of my website! I dealt directly with the owner. I have been asking for my list for over 60 days and they refuse to give it to me then shit my services down. Non of this was in the contract and they are breaching the contact in many ways. They have not heard the last of me
Hollywood Hair Bar · hollywoodhairbar.com · top 100k store
emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive.
Ohio Flame · ohioflame.com · top 100k store
There are SMS platforms that send broadcast messages (a la email blasts), and then there are Conversational Messaging apps like Emotive. It has changed our business and provides a consistent 35X ROI! Create new connections with your shoppers, and take your revenue to new heights. We love Emotive!
YALA · yala.shop · top 100k store
Emotive is great if you're looking to really hone in on SMS. They have all the features built out to get high ROI from your messages, and the support team to help you do so. That's all you can ask for in an SMS platform imo. The monthly bill can get pricey if you're not conscious about how many credits you're sending each time, but that's with any SMS service.
Hogsworth · www.hogsworth.com · outside the top 100k
It was great working with Emotive. 10/10 for their sales pitch, and 10/10 for their customer support. I've worked with competitor SMS marketing software before but no one can beat Emotive's customer support experience. Overall when it comes to numbers, SMS marketing has been the big thing for us in 2024, and Emotive's popup and pixel surely helped a great deal in that. They actually care about your growth.
Mandujour · mandujour.com · outside the top 100k
Emotive is a great introduction to sms/mobile marketing. Very hands-on and invested in growing your business and connecting with your customers. Highly recommended.
WAYA WEST · wayawest.com · outside the top 100k
Emotive has been instrumental in increasing my bottom line at glo luxury oils. Initially, I was hesitant to invest $200+/mo but after the first SMS campaign, the ROI was 5x and it keeps increasing to my surprise each and every time I use it. The support team, Nikki and JC have been so helpful in creating campaigns and segments for me during busy seasons. The set up was a breeze as they held my hand through the entire process. After over a year of working with Emotive, I will continue to recommend this company!
glō Luxury Oils · gloluxuryoils.com · outside the top 100k
We love Emotive! Our customers are engaged and love receiving discount codes and keeping updated as to the sales and events we offer and tracking for their orders and so much more! Its easy to learn and is a big part of our business! Staff is great and will help you with every step!
Ulla-La Boutique · ullala.ca · outside the top 100k
We have had emotive for About 4 months now. The product works great and the support is amazing
SOLE PLAY · soleplaybama.com · outside the top 100k
Emotive has made it very easy to reach out to our SMS list with great segmenting options, awesome support (who will even write your texts for you), & an intuitive user interface. When Emotive created its own pop-up for gathering phone numbers and email addresses from customers, JC and the support team took care of the entire migration for us. This is definitely a good option for businesses using SMS marketing. I was disappointed that they don't use their Attribution software for more accurate analytics on the SMS side.
OutdoorVitals · outdoorvitals.com · top 10k store
We have been partnering with Emotive for our SMS marketing needs for several years now, and our experience has been nothing short of exceptional. Emotive has proven to be a very reliable and effective partner, seamlessly integrating into our marketing strategy with minimal effort required on our end. Their platform works efficiently in the background, allowing us to focus on other aspects of our business while they handle our SMS campaigns with precision. The ease of management and the outstanding support from their team have made our collaboration smooth and productive. I highly recommend Emotive for anyone looking for a dependable and efficient SMS marketing solution. They have consistently delivered great results for us, making them an invaluable part of our marketing efforts.
Wildkin · wildkin.com · top 100k store
Emotive has been great at working with us to ensure we are happy with the results. JC Fajardo has been very hands on with the process, making great implementation and broadcast ideas. We highly recommend emotive for sms marketing.
L'ANIMAL CO · lanimal.co · outside the top 100k
We couldn't be happier with the services provided by Emotive! Their SMS platform is user-friendly and incredibly effective for our marketing campaigns. Jun and Nikki have been fantastic to work with; anytime we need assistance, they are quick to provide updates. Our SMS campaigns have proven to be an excellent way to reach our customers quickly and effectively. Highly recommended for any business looking to enhance their SMS marketing strategy!
MyTickTalk · www.myticktalk.com · top 100k store
Highly recommend working with emotive! They helped grow my SMS subscriber list and increase conversion through SMS marketing! They have a very hands-on approach and assign you a member of their team to remain in touch with and depend on. Overall great experience and look forward to continue working with them.
NLAcollection · nlacollection.com · top 100k store
We have been using Emotive for our SMS campaigns for over two years. They are a great company to work with and their customer service is fantastic. The platform is always reliable, and the customer service reps are always helping with suggestions on how to improve campaign performance (they are also very easy to reach). Their analytics are easy to follow and show exactly how each campaign is doing. We are a large company that sends over 100 SMS message a month, and have always had great results. Would definitely recommend Emotive to anyone who wants to increase their SMS campaign ROI.
UHS Hardware · www.uhs-hardware.com · top 100k store
Great customer support. Always there to hop on a call or send ideas to help grow our brand.
Game Face Grooming · gamefacegrooming.com · outside the top 100k
We tried out several smaller platforms and and one larger SMS service before finding Emotive (somehow). It's been great so far. The platform is built out with every feature in mind, and the customer success team is a huge perk. The sales team was also very knowledgable and helpful with the onboarding. Our revenue from SMS has gone up literally 15x since switching from that larger platform to Emotive. Highly recommend If you're a small brand looking to scale up your SMS. It's worth the investment in my eyes
BHAKTA Spirits · bhaktaspirits.com · top 100k store
Emotive is absolutely the best SMS platform that there is. I have tried basically all of them and this has been my favorite. Two-way messaging was essential and their UI is fantastic. Also, they have a great CS team that is always there to help me. I can customize the workflows easily and it integrates so well with Shopify.
SAMi - The Sleep Activity Monitor · www.samialert.com · outside the top 100k
Great customer support and customization. Their team helps with creative and copy, which is extremely helpful for lean teams. They are very accessible as well.
Dinner Service NY · dinnerserviceny.com · top 100k store
The team at Emotive give an efficient and personalized touch that helps my company reach our customers in a powerful way that drives connection and sales.
The Original Footwear Co. · originalfootwear.com · top 100k store
Powerful SMS Platform - Highly Recommended! We've been working with Emotive for several years now. They are continually rolling out new services that make our web store integration stronger and more successful. This is not another platform that you download or integrate with and then you are left to fend for yourself. We get constant guidance and assistance with regular calls with our account representatives. Whether it is ideas for new campaigns, attribution settings, copywriting, or refreshing our automated flows, they are there to help. If you are looking for a powerful tool to grow your business through SMS marketing, Emotive is hands down the best that is out there!
I.E. Green Tea · unranked store
Emotive's onboarding experience is second to none. They took the time to understand our specific business goals and tailored their training accordingly. Their support team goes above and beyond, offering creative solutions and always being available to answer our questions.
NinjAthlete · ninjathlete.myshopify.com · outside the top 100k
The Emotive team is on top of it. Very responsive and follow up quickly. Easy to use and effective.
Atlantic Fine Furniture Inc · atlanticfinefurniture.com · top 100k store
The Emotive team has honestly been the key reason I decided to switch from Postscript. They were so hands on from the day we had the first zoom meeting. They followed up with me constantly even when I was slow to respond (we were in our equivalent to Black Friday). They worked out very competitive pricing for us and everything I needed to make the transition smoother they did in a timely manner, which as business owners we know is super important. I truly could not be happier with my experience. The dedicated team that helps respond to customers truly is a selling factor I don't think they push enough. Emotive is so awesome with this! The are times our team is busy and we don't want costumers having a question that isn't resolved. They handle the responses that they can. Truly happy we switched
Cream & Coco Skincare · unranked store
We've been with Emotive for a couple of years now and have had a fantastic experience. Service is exceptional. Stuart and JC Fajardo is always checking in to ensure we have everything we need, and providing valuable support throughout our time with them.
qc.tanit.co · qc.tanit.co · outside the top 100k
Here have been our pros and cons of Emotive: Pros: Great customer service and representative team- every member I've worked with on our service has been fantastic. The service is robust with good analytics and best case studies. However, getting customers phone numbers can prove challenging and there needs to be specific consideration to your strategy of how you will do so. It is probably the best text tool available on the market at this time, and they have a good ROAs return rate, assuming you have new customers and phone numbers collecting at all times. They paired us up with a similar company to review what they were doing which was a fantastic aid. Cons: You cannot leave their contract and are essentially signing onto a year-long contract. Currently there are more companies doing this type of advertising and customers are more likely to unsubscribe as opposed to email. We've had several customers be disappointed that they could not call us, or had to explain why we had an American # when we are based in Canada. Overall, we would recommend them but be aware you are signing up for a year long term and will need strategy on new customer acquisition and for ways to collect phone numbers, which isn't always easiest at times. However, their team has been very helpful.
Forage Hyperfoods · foragehyperfoods.com · outside the top 100k
Words can’t describe the sheer happiness I experienced working with MJ and Maris of Emotive. I was on the fence as a small business owner in moving forward with SMS Marketing for my online store because there were so many options and so who can you trust. I am so happy that I fell into the hands of MJ and Maris of Emotive because they walked me through, step by step, the process technically and conceptually. In less than 1 week of onboarding I saw more than a 10x return on initial spend budget! As soon as I thought it could not get any better, my success manager with Emotive just added to the assurance of continued growth with a detailed action plan, guidance and strategies. This company and trusted staff is a game changer!
Psalms Gourmet Brittle · psalmsbrittle.com · outside the top 100k
I have been working with Emotive for a few years by now. Tried a different company but the results were not good and the customer service was bad. Decided to go back to Emotive and have been working with Ian. She is a very responsible, creative, responsive, and reliable person to work with. Results are good and will continue to work with her and Emotive as long as the results are there and sales improve.
Verdant Lyfe · www.verdantlyfe.com · top 100k store
Great software. We really liked the personalized customer experiences
Emmaus Apparel · unranked store
The customer service is great. They helped me get all the important things set up during the trial period. They were willing to accommodate for my seasonal business and gave me a discount and support even though I wasn't able to sign a year contract. It is easy to set up flows to reach customers with relevant messages. It integrates well with Shopify.
QuikCamo · quikcamo.com · top 100k store
We enjoyed working with Emotive! Their team is always very responsive and they also help you plan out and schedule your campaigns. We had a good experience working with our customer success manager. Overall, they’re a great solution for brands whether looking to get started on SMS or to grow their list!
SOSHE Beauty · soshebeauty.com · top 100k store
I had a great experience working with the team at Emotive. They were incredibly helpful and collaborative, ensuring that our account tracked users efficiently and accurately. What impressed me most was their understanding of how we wanted to target our audience across our various products. Jen and Olivia were particularly responsive and patient, addressing all of my questions promptly. I'm very grateful for their guidance in navigating Emotive's metrics. However, we only use Emotive for sending emails and not text messaging.
GRINDBasketball · www.grindbasketball.com · top 100k store
Great support and super easy to set up! We literally spent 5 minutes and we were all set with the Pixel. Oftentimes times, when setting up new software, the onboarding is slow this exceeds my expectations. Additionally, we have seen a huge lift in only 3 weeks thousands in recovered revenue and customer data.
TA3SWIM · unranked store
Ryan, Jen, and Mhira are amazing! They held our hand through every step of the process making it such a wonderful experience. We were hesitant at first to enter the SMS world but the transition to SMS/MMS was seamless.
Gold & Honey · www.goldandhoney.com · outside the top 100k
Great platform, and amazing support. My experience with emotive is very positive. I have tried all other platforms and switched from Klayvio and Attentive and this is by far the best SMS platform out there.
Centric | World's #1 Training Shorts · unranked store
We have now used both Emotive SMS and their Pixel services. The people there are nice but on two separate occasions Emotive has grossly over promised and under delivered. We were stuck in an SMS contract that took our previous 40x ROI at Post Script SMS services to 2-3x with Emotive. The pricing and contract cost us dearly. Fast forward years later, Emotive reaches out to have us try their new Pixel service which captures emails and sends abandoned cart messages, this time thankfully no contracts were sent as we have been using Retention.com for this same service but opted to pause and give Emotive a chance to redeem themselves. Our one month trial was an absolute embarrassment and again, cost us thousands in lost revenue. Never again...
Boundary Supply · www.boundarysupply.com · top 100k store
THEY WILL LOCK YOU INTO AN AUTORENEWING 12 MONTH CONTRACT WITH CONFUSING CANCELATION RULES (The most expensive rate on the market) Go with klaviyo, omnisend, attentive, or a slew of other better priced and more user friendly options Worst experience using a software I've ever had. We had a year long contract with them beginning in January '23 and as December rolled around we decided to start split testing a few different SMS platforms and ended up deciding to stick with Omnisend. I let emotive know and they told me since I didnt give them a 30 day notice prior to our CONVERSION DATE (November 22), which is nowhere in the contract whatsoever that my contract was going to renew for another 12 months automatically. After asking them to work with me for a week they told me im just going to have to continue paying the $3,000 monthly to them until another year rolls around. BEWARE of this shady company
Nfinity · unranked store
Emotive has been a great hands-on tool that continues to provide our store with the sms results we want to see. The tech integrations have been seamless and timely. My only complaint is that there seem to be a lot of missing features that would be nice to have, but the team is very quick to offer alternative solutions and work on product updates.
Pit Boss Grills · www.pitboss-grills.com · top 10k store
Never again! It's unfortunate but it seems like the classic tale of a company that grew too big too quick. Customer service was appalling, you would have to wait days for a response & more often than not the response not correctly addressing the issues/worries/questions. We asked for a custom plan as our usage did not include many of the features advertised. They agreed and yet never actioned the reduced costs. After more unanswered queries on attribution & other such things we had no choice but to give them the flick. They carried on charging us and my god... Let's just say it would have been great if their customer service and overall service in general had as much determination and persistence as their accounts team! Have a question about attribution or even worse an issue that needs to be addressed? Good luck... BUT, Miss a payment and watch them come hurtling into your inbox! Over priced waste of time. Never AGAIN! If there was a chance of a ZERO star it would be selected, 1 is too many already.
Racecraft Australia · racecraftaus.com · outside the top 100k
Nous avons bien aimé travailler avec Emotive. Nous avons eu un bon retour sur notre investissement tout au long de l'année.
Bamboo Underwear · www.bamboounderwear.com · top 100k store
The Emotive Growth Team has helped us to scale our SMS and social advertising efforts by creating a seamless experience for social media users to become part of our digital ecosystem. This led to an increase in net new business and better retention of existing customers. They really work to understand your business and goals while collaborating on initiatives that move the needle.
Steele Canvas Basket Corp · www.steelecanvas.com · top 100k store
AVOID at all costs. I wish I read the reviews before engaging with this company. Buggy unreliable SMS and overpriced for what they offer. Shady business practices. They are very shady and require a 1 year term contract, which they sneakily add in about the auto renewal is 1 year, and unless you notify them 30 days before the renewal date they don't let you out of the contract for the full year and "require" you pay the rest of the year, even though its billed quarterly+monthly. I was reviewing their terms on their website and can't even read because their UI is purposely black text on black screens, making it very hard to read. Cannot believe this company. AVOID.
Joycoast · joycoast.com · top 100k store
Emotive is not truthful about its attribution. They do not offer the support to be helpful and strategic. The app does not work on mobile devices. Support is limited in solving problems. It is impossible to get out of a contract where Emotive does not deliver what is promised.
Max Sweets · maxsweets.com · top 100k store
They are definitely a hands-on company who take your success personally. Quick to offer messaging suggestions or hop on a call with you. Largely easy-to-use interface and if you forget anything, your success manager is always just an email away. Would recommend to other businesses looking to break into the SMS marketing scene.
GoFish Cam · unranked store
Warning: Do Not Use Emotive! Short summary: They manipulate their contracts to charge excessive fees which are not discussed when you begin and lock you in with unreasonable auto renewals. We started with them a year ago. We signed a one-year contract with fixed fees. Fast forward six months, they start introducing a new fee. It raised prices by over 30%. No notification was given. Annoying, but fine, we accepted it as Attentive refused to work with us. A bit later, we decided not to renew for the following year. They said we auto renewed and could not cancel. It turns out that they changed their terms and conditions after we signed the contract, without notification, to lock us in. After a month of emails, we finally threatened a lawsuit and they said they “made a mistake” and we did not auto renew and were able to cancel. Lesson learned, DO NOT USE EMOTIVE! FYI: This is the first negative review I have ever left after six years on Shopify.
Battling Blades · battlingblades.com · top 10k store
We really love using Emotive. It makes SMS marketing super seamless. Their support and onboarding team is fantastic, they are extremely helpful in ensuring your team is taking full advantage of all of the features to maximize ROI. Emotive is definitely one of the better SMS platforms we've used (and we've used quite a few). The dashboard has a great layout, and it has all of the features we need to launch successful campaigns. The pre-built flows are super good on their own and easy to customize to your brands needs. So far everything has been great, but the only feature I would like to see is a cost calculator to show the estimated cost for the campaign before it has been sent.
Tappy Card · tappycard.com · top 100k store
Not worth the frustrations! I've worked with a lot of companies in the past and have ended up canceling or not using their services anymore. A lot of these companies make it easy to end the services and just go about your business and carry on. "THIS APP/SERVICE" on the other hand gouges swindles you with their contracts as well as try to upsell you on other services they offer. At first, they promised to be better than "PostScripts" and that they have better rates, services, and overall, a better experience using their platform. This was FALSE advertising! We are on Attentive now and are in a much better position with our SMS Marketing channel. We've lost a lot of revenue by switching from PostScript to Emotive. My advice, look elsewhere for a reputable SMS service.
Starfire Direct · starfiredirect.com · top 10k store
PREDITORY CONTRACT, DO NOT USE. This app does work well but if you are not aware of their exact contract terms you are screwed. They give no notice of contract auto renews and then offer not solutions on breaking it early. We are obligated to buy out the full contract or keep using this stupid and expensive service. When they schedule you for monthly "meetings" all they do is try to sell you on the other platforms they have and try to sell you on sending 2 messages a week, to make them more $. DO NOT USE, I repeat, DO NOT USE
The Groovy Plants Ranch LLC · www.groovyplantsranch.com · top 100k store
The bes SMS App experience i've ever had with emotive. Setting up was easy with Emotive team. and using the app is even easier! Our ROI aftter using the app was about 3x for 1st month. still on 3rd month right now. Emotive Team spend alot of hours to keep us update and recommend us to us the app to full cap! i Highly recommend this app
Nature Republic USA Official · unranked store
10/10 Emotive is an excellent platform. It is user friendly and has opened up a whole new avenue of marketing for our brands. Jessica and the team are a joy to work with and have been so helpful in offering assistance during transitions, helping with copy, and sending ideas for campaigns. Would highly recommend this platform for anyone looking to start SMS marketing.
A Makers' Studio Store · unranked store
Current Issue: If you are a potential customer and have made it to this page, check the F rating on the BBB website. It is absolutely accurate in our experience. Completely unethical and untrustworthy company. First, the telephone number they list on our credit card statement is disconnected. We found this out when then charged our corporate card one month after sending notification in writing that we no longer authorize them to use the previously provided payment information. Sent an email requesting an immediate reversal to this charge. 24 hours later not even a reply. Original Issue: On our fourth bill we had a charge for "Minimum Spend True-Up". The charge was for $168.09. We inquired multiple times via email before finally getting a reply. We were informed this was for a monthly minimum spend, something that was never discussed with us prior to this invoice. In trying to get this issue resolved we were also informed that there are minimums with regards to the number of campaigns you must send in order to qualify for their ROI guarantee. Another detail that was never discussed prior to contracting or during on-boarding. When asking to cancel their reply was as follows: "While I can see that the minimum spend wasn't noted in that recap email from Mike, it is noted in your signed Service Agreement (attached here) which supersedes any email communication." This decidedly unethical company has chosen to ignore communications issues on their behalf and instead want to stick it to us for policies and requirements that their sales and on-boarding staff either forgot or chose not to mention. We could never trust emotive moving forward. P.S. The sales person (Michael Cruz) was CC'd on each email regarding this issue and never one replied to a single one. Appears as if this was to avoid taking responsibility for skipping over some of these requirements before taking our credit card information...On our fourth bill we had a charge for "Minimum Spend True-Up". The charge was for $168.09. We inquired multiple times via email before finally getting a reply. We were informed this was for a monthly minimum spend, something that was never discussed with us prior to this invoice. In trying to get this issue resolved we were also informed that there are minimums with regards to the number of campaigns you must send in order to qualify for their ROI guarantee. Another detail that was never discussed prior to contracting or during on-boarding. When asking to cancel their reply was as follows: "While I can see that the minimum spend wasn't noted in that recap email from Mike, it is noted in your signed Service Agreement (attached here) which supersedes any email communication." This decidedly unethical company has chosen to ignore communications issues on their behalf and instead want to stick it to us for policies and requirements that their sales and on-boarding staff either forgot or chose not to mention. We could never trust emotive moving forward. P.S. The sales person (Michael Cruz) was CC'd on each email regarding this issue and never one replied to a single one. Appears as if this was to avoid taking responsibility for skipping over some of these requirements before taking our credit card information...
BigTopShirtShop.com · www.bigtopshirtshop.com · top 100k store
Very satisfied with Emotive! Our rep, Michelle, is a pleasure to work with. The platform is easy to use and it's been a game changer for us.
The Shoe Fairy · shoefairyofficial.com · top 10k store
Emotive is an excellent SMS partner. They provide consistent, excellent support, resources, content ideas, copywriting, GIFs, and more. Our CSM reaches out very regularly, makes himself available to us, and goes above and beyond. Our experience with Emotive is night and day compared to our old provider, Opt It. The cost and terms are more than reasonable. I highly recommend this company!
MFT Stamps · unranked store
Truly the best onboarding experience I've ever had with a marketing app! Brian and the team were a delight to work with and complete pros. They made beautiful automations that were completely on brand for us and are already generating serious new sales and customer acquisitions. We saw 16x ROAS in the first month alone. The Emotive team invested hours in teaching us how to get the most from their software and from SMS marketing in general. Cannot recommend these folks enough!
Bluecorn Beeswax · unranked store
Emotive is our go-to SMS app. The program is super easy to use, and the support we get is unreal. With an account rep, and a dedicated copywriter there is nothing missing with this app. They are able to help us plan out sales to run, they give us information on performance, THEY WRITE COPY WHICH IS HUGE! Not only that, but they respect that we are a small company and have been incredibly helpful in making our money go the farthest and ensure our ROI is what we want! Cannot recommend more!
Madrinas Coffee · unranked store
Emotive is great SMS Marketing tool. Love their 5X ROI guarantee, automated two-way conversations, and dedicated success manager.
MetalPlex · www.metal-plex.com · top 100k store
The app itself works incredibly well, our retention in SMS through emotive vs email is insane! But beyond the app, what makes this SO worth it is the support... The team at Emotive is knowledgeable, helpful, and thoughtful; they really made it feel like a team effort.
Rugs2Go · www.rugs2go.com · outside the top 100k
Easy to install, quick results, and fantastic customer service! I highly recommend Emotive to any business looking to start and/or scale its SMS marketing.
KBosh · unranked store
I moved my SMS biz over to Emotive after a disappointing experience with very limited customer support on another popular platform and immediately saw the difference. Their customer support is unlike any other I've experienced ... Onboarding (training) Sessions to get our SMS campaigns up and running; Daily Sessions that provide opportunities to ask questions as they arise with live experts; ongoing check-ins from team members who provide real-time, hands-on support to help assure success in our SMS campaigns. They provide a range of tools to help with your planning and stay engaged enough to keep you on track. Working with Emotive is truly an incredibly positive experience.
p.o.p. candy co. · popcandyco.com · top 100k store
Very supportive and helpful team. Platform is user friendly and easy to send out fun and interesting campaigns.
Terre Bleu · www.terrebleu.ca · outside the top 100k
Emotive is great. It's an extremely useful tool to reach out to customers and is easily manageable and understandable with the tools and reports available. Support is also very quick to respond and has valuable solutions to any issues that arise.
Pillow Guy · www.pillowguy.com · top 100k store
Emotive has been a great asset for us to run our SMS marketing campaigns. Our Success Manager has been very proactive and helpful, providing us quick solutions when we have issues and consistently sending us ideas for campaigns.
Ritual Zero Proof · www.ritualzeroproof.com · top 100k store
Emotive checks all boxes: - Great features - Delivers quantifiable results - awesome client support Our CSM never fails to make each sync-up session worthwhile. He provides different strategy ideas in both Experiences and broadcasts. I'm a fan!
Del Mar Laboratories · store.delmarlaboratories.com · outside the top 100k
Emotive is simple to use as this has allowed us to reach out customers in a more direct manner which has resulted in constant conversion for our brand. The support staff is also great!
BLK & Bold Specialty Beverages · blkandbold.com · top 100k store
You guys have really created an excellent product and have a great support team. Easy to use and very intuitive.
Dave's Sweet Tooth Toffee · www.davessweettooth.com · top 100k store
Emotive, thank you for all you have done for me. Huge shout out to the BEST customer service member I have ever worked with, Brian Honick. Grateful for the emotive team in helping me expand and grow my business. Sign up!
Paulina Fitness · paulinafitness.com · outside the top 100k
Both the service and client support is amazing. The software is great! I think everyone should use it. I'm really enjoying working with emotive!
Academic Network of Dance · www.academicnetworkofdance.com · outside the top 100k
I have been with emotive when they first started out. I was not familiar with text marketing and wasn't sure how effective it would be, but for the price I was willing to try out and I've been with them for over a year so I am glad I went with them. Communication with them has always been prompt and reliable. My favorite aspect is they send me ideas of what I should send as texts to customers so I'm not left wondering what would be a good thing to send out. I will be sure to use Emotive with every business I start.
Venatos · venatos.com · outside the top 100k
I would definitely recommend Emotive. We find it a useful tool and we're very happy that we work with Emotive. Our CSM is the BEST. She's literally the best CSM we've ever had - across every platform we use. It's easy and user friendly. 10/10
18 Waits · 18waits.com · outside the top 100k
I've been an Emotive user for almost a year now and truly love it. It's easy to use and the best part -- the Emotive team is helpful and responsive. Heading into 2022, we knew SMS marketing would be one of our key conversion drivers and Emotive delivered. I highly recommend this app to anybody that's looking to add SMS marketing to their business!
GlobalHooper · globalhooper.com · outside the top 100k
Emotive offers many usual features on the app, but what I love more is the excellent customer service from all depts. I'm a newbie and got lost in the many features. My account manager Jessica is patient, knowledgeable, and worked with me to tailor the usage to my needs. Colbi has been amazing with tech support and I'm also looking forward to working with a designated copywriter for all future messages.
Coco Sophia · unranked store
Have been with Emotive for 2 years now, really like their hands of support approach. Also, the ability to use a normal phone number vs. short code is huge for a personal touch to the brand. Overall really solid experience!
Love Sweat Fitness · lovesweatfitness.com · top 10k store
After fumbling around with another SMS marketing SaaS, as well as Klaviyo's own SMS program, I was decided to give Emotive a try. Starting with what was a to-the-point, no b.s. tour of the product with Christian F. right through a painless integration and onboarding with Brian Honick. The product simply works. The dedicated help from Brian and the entire team really sets this platform apart from the others. I wish every app and SaaS was this elegant and full of professionals like Emotive. Already seeing positive ROI and SMS growth after just 45 days. Couldn't be more pleased.
YAK Grills® · yakgrills.com · top 100k store
Great app for our health & wellness ecommerce brand. Outstanding support from within Emotive when you are working with a lean team on scheduling and copywriting. Very transparent and easy-to-use. I recommend!
Dr. Anna Cabeca · drannacabeca.com · top 100k store
We've been using Emotive for almost 2 years now and we couldn't be happier with the decision. They have an amazing Customer Success team and tech support. More than anything else, the SMS solutions perfectly compliment our overall marketing strategy. We highly recommend Emotive to anyone looking to have great success in SMS marketing.
Sun Coast Sciences · store.vitalifi.me · outside the top 100k
If I could give less stars I would. Avoid this company! Costs way more than you may expect and after canceling with them and was told many times I wouldn't be billed as we have had difficult year, their billing department is relentlessly trying to bill me every month all year even after multiple emails from them telling me it shouldn't happen again. Research other more affordable options
Ice N Fire · www.icenfire.ca · outside the top 100k
The experience with emotive has been so amazing. The entire team, especially Stephanie is amazing. I'm looking forward to success with this company.
American Licorice Company · shop.americanlicorice.com · outside the top 100k
The training the Emotive team gave us was incredible and very informative. We are able to navigate the different areas we use easily and quickly, while seeing results immediately.
Sun Potion · www.sunpotion.com · top 100k store
I find this app fairly user friendly! It is easy to segment lists and I love the test feature. I recommend it to anyone looking to use a SMS platform for their business.
Fixe Beauty · shops.fixebeauty.com · outside the top 100k
The Emotive team has been so helpful every step of the way. Their platform is very easy to use. Highly recommend.
Turtle Fur® · turtlefur.com · top 10k store
The app works really well. The only downside it that you will need to use 2 platforms (emotive and wisepop) and that can get confusing. The team at emotive is really helpful.
FIXY Makeup · www.fixymakeup.com · outside the top 100k
One of the best SMS platform we used. The customer service is awesome. the agent give us full advices from the setting up the flow to the marketing material. It comes with all the features of SMS marketing needs. With thousands of templates provided, we can easily target customers on every level of the channel. Besides that, it provide a powerful data report help us monitor the performance and optimize the campaign. The only con I can think of is the price. But it will justify itself at last. Overall I highly recommend you check it out
Hauslane · hauslane.com · top 10k store
Worst company ever. My ROAS was consistently under 1 every time. The people assigned to me were useless. I had to handhold them through writing the SMS even though I was told they would write and design the texts. Google them and read the reviews outside of Shopify. They are awful. One of the people got angry because I said I am going to use Klaviyo instead and went off me. Inappropriate and unprofessional.
Crimson and Clover Studio · crimsonandcloverstudio.com · outside the top 100k
The emotive team has been proactive helping us with copy writing and building out flows. The software is super intuitive to learn. Can't say enough about the tool. I've used 3 other SMS tools and this one has been my favorite for sure.
Inergy · inergytek.com · top 100k store
Love using this app for our SMS marketing needs as an e-commerce business in the health and wellness space.
My Girl Wellness · www.mygirlwellness.com · outside the top 100k
The best SMS platform for anyone looking to start or build their SMS marketing. We love being able to meet with someone monthly or whenever we need to go over campaigns, what to try to increase engagement, follow up on specialty sales, and so much more. Easy to use and the one-on-one assistance has been amazing for helping us grow. 100% would recommend.
Jesse James Beads · jessejamesbeads.com · top 100k store
Emotive has been an important part of our eCommerce stack. Their knowledge of how to best utilize SMS to increase traffic and conversions has been invaluable. They have been involved in every step of the process from onboarding to how to best utilize their broadcasts and experiences. We have truly had a partner in the entire process and we look forward to working with them for many years.
GladGirl · www.gladgirl.com · top 100k store
Onboarding & integration was easy! Broadcast/campaign set-up is also straightforward, and Emotive does a great job at reminding you of key events to surround. 1 star off is for the cost - seems to be pricier than competitors.
Adults and Crafts · www.adultsandcrafts.com · outside the top 100k
Elevate your SMS marketing with Emotive! Emotive has revolutionized the way we interact with our customers. We've seen a great ROI and it's been an crucial part of our marketing strategy.
Rock 'Em Socks · rockemsocks.com · top 100k store
I've used Emotive for about two years and overall it's been a great product that has undoubtedly boosted revenue. They provide marketing helps thanks to an account manager and copywriter which is useful for small businesses who don't want to hire people otherwise. Emotive is also constantly adding new products and making improvements. Overall recommend.
LIVE A GREAT STORY · liveagreatstory.com · top 100k store
We started using Emotive to communicate directly to our customers, exactly where they are (on their phones). The price is higher than others, however great service & support and a very helpful onboarding process. Additionally their creative team assists in coming up with copy, when we're stuck or slow. Great value!
Four All Ice Cream · fourall.ca · outside the top 100k
SMS made human and easy. This team has a way of being swift, friendly and accommodating. Emotive is always improving its platform/services by listening to the ones that use it on a daily basis. Using Emotive has been both a huge revenue tool and communication tool for us. Sales, delivery follow ups and product launches are just a few of the many ways we have seen success in the use of emotive. No plans on moving away from them any time soon!
ERGO Styling Tools · ergostylingtools.com · top 100k store
The best SMS marketing App on Shopify. Our revenue has increased 3000% since using Emotive. Highly Recommended!
Amish Tables · www.amishtables.com · top 100k store
Most importantly, this app brings in historical Shopify data which allows us to segment customers properly in SMS marketing. That has been a big advantage in efforts of customer acquisition vs retention marketing. Easy to use and integrates well. All good in my book
Baabuk USA · unranked store
We are still a new user of Emotive, about 2 months in. Onboarding process was great, with a dedicated specialist who guided us through setup and our first broadcast based on best practices. Support after the onboarding period has been responsive. UI could be a bit more intuitive, but it works. Attribution is way too generous in my opinion, but we use other data sources, so not a huge issue. We haven't had a ton of experience with canned responses and "shopping experts" (I believe that's what they call the human team that does basic message triage - one of the main reasons we went with Emotive over other service providers), so I can't comment on that aspect.
Ovaterra · unranked store
We bought it so we could message our customer's and add a much needed human element to our marketing.
UberChic Beauty · uberchicbeauty.com · top 100k store
More pricey than some but has more benefits: copywriter, more involved marketing team, more education on segmenting and getting the best return on investment.
ModestPop.com · unranked store
We have been with Emotive for a couple of years now and have had a great experience. Their white glove service is exceptional. Michelle is always checking in and making sure we have everything we need and Lindsay is a creative rockstar.
Clutch · clutchhealdsburg.com · top 10k store
Blows other services for SMS out of the water! They add a much needed "human" element to the messaging system, strengthening the bond between us and our customers.
Sandbox_OriginalFootwear · unranked store
Good customer support. helpful features. and overall easy to deploy and use. on the pricier end but the white glove service is worth it for any business wanting to scale.
Honolulu Fish · unranked store