Exemptify · Store management
Every review we hold for Exemptify, quoted in full, with the store that wrote it.
Bigger stores rate Exemptify 0.06 lower than the crowd does. The App Store prints one number; the store behind each review is the part it never shows.
60 reviews pulled · 2 carry a rating and no text · 58 long enough to quote · 2016-11-29 to 2026-07-09
Every review we hold, newest first
Great support from merchant
ThermometerExpert · www.thermometerexpert.com · outside the top 100k
Die Einrichtung ist sehr gut und wenn etwas nicht funktioniert bekommt man vom Support innerhalb von Minuten eine Antwort. Vielen Dank! TOP
CNCKitchen · cnckitchen.store · top 100k store
One problem after another. Zero manners and no attempt to help. Don't waste your time with this app.
ideas4lighting · www.ideas4lighting.com · outside the top 100k
Fantastic app that we have been using for years and support queries and requests are responded to rapidly!
STREET TRACK LIFE · streettracklife.com · top 100k store
Wir nutzen die App seit längerer Zeit. Der Service ist sehr gut.
Baumashop24 · www.baumashop24.com · outside the top 100k
Absolutely no service when having problems! Zu der Meldung vom Anbieter als Reaktion auf diese Bewertung: Ja, nicht wir, sondern unsere Agentur war in Kontakt. Und nein, die Rückmeldung oder eine Hilfestellung gab es nicht. WIr haben inzwischen einen Weg gefunden, die Steuerproblematik via Tags und Rabatt zu korrigieren.
www.spielmaterial.de · spielematerial.de · outside the top 100k
Seit Monaten versuche ich mit dem support eine Lösung zu finden. Es wird immer behauptet dass das App korrekt funktioniert aber Fakt ist, dass nur die Artikel aber nicht der Versandbetrag korrekt berechnet wird. Mit Billie zusammen kommt es dann nicht korrekt auf der Rechnung raus. ich habe seither immer wieder Rechnungen manuell stornieren muessen da es nicht klappt. Scheinbar laut support ist es ein 'glitch' von shopify und man hätte diesen vor einigen Monaten an shopify angetragen. man hat mir die ticket Nummer dafür gegeben, dass ich mich an shopify wenden kann, aber ich denke es ist des App Entwicklers Aufgabe sich zu kümmern dass der Bug entfernt wird. Ich hätte das App gerne genutzt und immer wieder den Support gefragt, aber so ist es leider nicht nutzbar fuer uns. Schade. Anmerkung: nachdem ich meine Rezension abgeschickt hatte, kam diese super Antwort von dem App Entwickler, bei jeder Antwort die dieser sendet, ist der Kunde schuld, liest man sie durch. Das Problem ist, wenn man monatelang versucht so ein 'Bug' versucht zu lösen, was ein Kunde nunmal nicht selber kann! dann ist es leider nicht moeglich die App zu nutzen, die man bereits seit Monaten auch immer bezahlt hat. Es waren viele Versuche, aber dann zu sagen, dass man es dem Kunden 'nicht begreiflich' machen kann, ist schon frech. Besser waere es dem Shopify support hier Dampf zu machen und sich zu kümmern dass die App einwandfrei funktioniert anstatt die Rezession so zu kommentieren. Ich war schliesslich geduldig und habe lange gewartet. Daher habe ich auch gesagt schade, ich habe nicht gesagt, dass der Developer schuld ist, es kann ja auch shopify Fehler machen wie in dem Fall, aber dennoch kann es nur der Developer lösen. Und ja, leider kann ich dann nicht 5 Sterne geben, wenn die App nicht 100% funktioniert. Die Idee ist gut, die App Ansicht waere klasse, aber ein Bug ist ein Bug.
Maiama Aroma Design · www.maiama-aroma.com · outside the top 100k
I had a special request regarding the price settings for the Comparison price, to be different from the settings of the Regular price. This possibility was not available in the standard settings of the app, so I wondered if this was possible at all. But Thorsten fixed it in a day for me, exactly the way I wanted it. That is what I call "100% customer satisfaction by Exemptify".
DVM International · dvm-i.shop · outside the top 100k
The app is bugged, and does not work.
Online Chemicaliën NL · onlinechemicalien.nl · outside the top 100k
The app requires a Shopify VAT include/exclude setting which makes it impossible to define the same VAT inclusive prices for B2C customers in all countries. Support by Exemptify feels patronising as the guy blames the customer to be ignorant in stead of admitting that Exemptify lacks this functionality. The required functionality is easily available in the Woocommerce EU VAT plugin, which indicates we don’t ask a silly or impossible question. The app might be ok for B2B only companies. A combination of B2B and B2C customers doesn’t offer basic functionality which took us a long time to hear from Exemptify.
aybel.shop · aybel.nl · outside the top 100k
Selten bekommt man so einen Top Service! Derr Herr T.H. ist beeindruckend!
Casa Moro · unranked store
Getting the app to function correctly has posed some challenges. The VAT was accurately deducted from the prices, but unfortunately, it was added back in the final step of the payment process. Currently, it seems to be working (after assistance from customer service), though it doesn't appear very stable. Unfortunately, we have been unable to determine the source of the error.
LashBox LA - Deutschland · www.lashboxla.de · outside the top 100k
Works perfectly and helps us manage VATID within the EU. Easy installation and configuration. The support is great as well if you ever have questions. Highly recommend!
Soundtrack · store.soundtrack.io · outside the top 100k
Perfect app for us and great customer support! Very easy to install and working great. We have been using this app for few years.
ONIX PRO · onix-pro.fr · outside the top 100k
It's ok if you only do VAT deduction and your sales strategy is ok with having different total price for every EU member state. So, If you run EU wide advertising (for example finalprice on product X is 19.99 across EU states) then this app will not work as it will require the shopify option "calculate tyxes based on customer location" to be enabled. And that makes it impossible to have the same price with VAT, as it will always be calculated based on the price without your store's location VAT and then VAT will be added on top for every market in OSS system. So 19.99 will be 21.30 or 17.56 in some coutnries... After reply from support this is not a feature they'd care about.
OLLO Audio · olloaudio.com · top 100k store
Been using this app for a while now and despite a few hiccups in my configurations its now working great! We had a small issue at the cart page recently due to a recent shopify update and the support team replied to my query within 10 minutes and within 30 minutes they connected as a collaborator and the issue was resolved, excellent support service thank you.
Alans BMX · alansbmx.com · top 100k store
App is working fine as long as all your customers are subscribed into VIES. If some of them are not, they can't proceed with their purchase which I believe is a strong limitation. They should just go ahead with VAT included, as simple as that
tanatoshop · unranked store
We have used Exemptify since migrating to Shopify & it has been great for our needs. Recently, we had an issue caused by coding added by a developer so I contacted the app developer for help. Thorsten was so helpful, responded very quickly & resolved the issue for us.
Glitzy Secrets · unranked store
Incredible good app for those who want to be setup for sales in Europe and Export. Easey to install, easy to setup pf VAT taxes and direct assitance if necessary. I gif it 5 stars!!!
Advanced Tracking · www.advanced-tracking.com · outside the top 100k
App is easy to configure and works great, also with the new EU tax regulations starting July 2021. The fastest and most uncomplicated support so far. Thank you.
eigensinnig wien · eigensinnig-wien.com · top 10k store
Mit dieser App haben wir endlich eine Lösung gefunden, die technisch auch funktioniert. Kein Problem in Verbindung mit Bruttopreisen und funktioniert in Verbindung mit der App easybill, die wir für die Fakturierung verwenden. Neben dem steuerfreien Einkauf sind auch Rabatte möglich. Neben der Angabe der Bruttopreise, die wir für die Endkunden benötigen, ist parallel die Angabe der Nettopreise möglich, was für unser B2B Kunden perfekt ist. Der Support ist außerordentlich kompetent, schnell und lösungsorientiert.
BEAUTY GET JOY · www.beautygetjoy.de · outside the top 100k
5 stars because of the excellent support! The app works very well and does its job. I had troubles with importing the customers VAT to our invoice system, but Exemptify Support respondend fast and helped with all issues!
icuserver B2B · b2b.icuserver.com · outside the top 100k
This app works very well with the right settings! Furthermore, the support is available to answer any questions!
Draco Broadcast Europe · unranked store
The app is decent I had some sales with VAT Registered customers, everything went smooth there is only 1 drawback once customers put their VAT ID prices do not instantly change only on the check out page before they make the actual payment which might be a bit confusing for the customers that they are not getting a VAT exemption.
TruckLedDesign · unranked store
They are amazing! The app it self is great, customers services are the best I have ever worked with shopify. I wish these guys the best!
CSS Salon Supplies & Services · unranked store
The app and customer service is first-rate. Thorsten is knowledgeable and always responded quickly to my emails. While his answers may be short - he is professional and over the years he has proven to be the most reliable person I've dealt with on the Shopify platform. 10 stars.
KARTEN DESIGN FABRIK · unranked store
Concept of the app is great but unfortunately prices in Shopify must be net of VAT. If this had an option to deduct VAT from the price rather than only add VAT then it would have been fantastic. If you are in the EU and your prices are already net then this is great.
eZoneTrading · www.ezonetrading.co.uk · outside the top 100k
Hi! The App works fine at the Shop but how can I connect Products to facebook Shop by showing the Price incl. the Tax? Thanks for help!
zopfball® · zopfball.de · outside the top 100k
This app is essential to any shopify store in the EU... Also, now this app can display the ex vat price in a smaller font. For me this was the most important update, and very happy to see it implemented.
arkair · unranked store
This app is great! It does exactly what I need with VAT displaying for my retail and wholesale customers. Thorsten is very good with support and prompt with any help needed. He made changes to my theme code as I have a custom theme. Very happy :-)
Blossom Sugar Art · unranked store
Great App, very simple and a good solution to VAT issues that Shopify should by now have sorted for companies trading in Europe. Easy to install even for someone with little coding expertise. I contacted the developper for some help as we wanted a small change and they got back to us within 24 hours, discussed what we needed and changed the code for us. Really can't fault their customer service.
PassionAutoFrance · unranked store
I did the installation myself with no knowledge of coding, it was rather easy. If you have no clue or are afraid, you can ask them to do it for you. It is very important for me to display both VAT and non VAT prices in my shop and this does it excellently. It will most likely cause you some problem with currency conversion, but you can ask them kindly to make an auto-refresh when you change currency in your shop and it works like a charm. The staff was very helpful and responsive. Worth the investment for sure.
Thenobleshoe · unranked store
Great product and most importantly customer service was excellent, product was tailored to our site with no issues. Would highly recommend. Dave www.hoistshop.co.uk
Hoistshop · unranked store
Applied for a demo, installed it but it did not work for me. In particular when wholesale customers were logged in. So I mailed the developer to see if there were known issues with wholesale apps. The reply was very rude and basicly said the app was perfect so it could not be. No effort at all into searching what it could be. It might be a good app if it works, but not paying for a customer service like that.
Make-up Designory · mudshop.com · top 100k store
This app works just fine and exactly for the purposes described. You have to be careful though if you are handling products with different VATs inside one country (eg. VAT in Germany: 19% normal; 7% deducted) which does not work with that app solution....
innerwise Shop GmbH · unranked store
When we first decided to move our web site to a hosted service we put Shopify at the top of the list but then had to strike it off due the fact that it couldn't handle the EU requirements for VAT. Exemptify changed that and made it possible again. Exemptify handles B2C and B2B VAT both for EU and non-EU customers, Support has been absolutely brilliant, with Thorsten fixing our theme to display the price properly within a couple of hours of us asking. I honestly have never received such amazing support.
Homechip Ltd · unranked store
Works great! Had a small trouble with VAT prices update somewhere on our theme but the support was really fast and got it working no-time!! Thank you!
Ugritone · ugritone.com · top 100k store
This app is great. We ship internationally and it helps being able to remove VAT for those customers. The service was great and they helped us set this up very easily.
Oxygen Boutique · unranked store
I installed this app after changing shopify theme and no longer having custom VAT coding in the new theme. I only use the pricing display portion of the app, and after a few hiccups Thorsten has got it to work seamlessly with my new theme. He went above and beyond it making sure any glitches were completely ironed out, and also transferred the coding over without hesitation when the theme developer released an updated version (only a day after install). I wouldn't hesitate to recommend, the app itself is great, but what sets it apart from other similar solutions is the willingness of the developer to help you make it work properly. www.snufflebeanyarn.co.uk
Snufflebean Yarn · unranked store
Great app. Excellent if you're VAT registered and trade with the EU. ;) From https://www.trucklumi.eu
Trucklumi.eu · unranked store
I used Exemptify to help me display prices on my e-shop with VAT included as most of the customers come from EU but still be able to exclude VAT for the ones coming from non-EU countries. I was absolutely amazed by the help of Thorsten from Exemptify who went beyond a standard customer service and helped me to fix all needed settings to make everything work the way I needed. We exchanged a large number of emails during one evening and all was quickly done. I would definitely recommend the app not only due to the very good functionality but also due to this nice consumer experience! Thanks a lot again!
Silly Silas · sillysilas.com · top 100k store
Exemptify is a great app. It has great features such as geolocation to detect EU and non-EU customers and display relevant price. Support is very dynamic and professional. I strongly recommend!
eikosi dyo · eikosi-dyo.com · outside the top 100k
I just enable Exemptify in my www.imperfectsmile.com webstore, for selling easily both in Europe and United States, where different rules about VAT and other taxes apply. It would have been impossible to manage these differences without the help of an app as Exemptify. What's more, I needed some special intervention on my theme and the service was surprisingly quick! I suggest Exemptify to everyone who needs to deal with different taxes in different countries.
Imperfect Smile · unranked store
At www.replicaparts.co.uk we trade with restoration companies throughout the world. The features we needed included: - Understand which counties are exempt from VAT - Zero rates taxes as required - Enables easy vat/eu registration number validation - Good value Exemptify allows us to manage EU VAT in Shopify.
Replicaparts Co Uk · unranked store
EDIT 30/05/2018: Developer has changed the text with our prices, which now means the text is all squashed. Waiting for a reply from them to fix this back to how it was.... The two prices (inc & ex VAT) flashes up then disappears, so doesn't work for us. Shame as we only wanted it to show both prices, not for all the VAT ID features. Price text on collections if far too big too and overlaps so looks awful on our site Had to uninstall after no-one on live chat and no response to email :(
B2b Supplies · unranked store
Finally! A great app. Now customers around the world can trade with us and that the correct currency / VAT will be shown.
Buddhani Fashion · unranked store
Finally! A great app. Now customers around the world can trade with us and that the correct currency / VAT will be shown.
Wixbuy Bikes · unranked store
I've just set this up, with Thorsten's help on one aspect I was struggling with to do with the comma vs dot question as the decimal point. Actually it is explained in the "documentation" section but I hadn't spotted it. The app seems to do exactly what I wanted and Thorsten replied to me within a very short time, thanks!
Carbodeon · unranked store
We sometimes need to trade with international buyers for our wholesale watches website www.sell4profit.co.uk What we like most about this is is 1. It knows which counties are exempt from VAT 2. It zero rates the tax for each order 3. It retains the vat/eu registration number in the order for easy validation 4. Reasonable value Hope this reviews help Sell4profit LTD www.sell4profit.co.uk Wholesale Jewellery | Wholesale Watches
Sell4profituk · unranked store
Thorsten is an absolute star - fantastic customer service. He was swift at getting things done and totally patient with all my questions. I'm based in the UK so it was frustrating with the whole VAT issues - if you want to be able to show your products in the UK with VAT but enable your international customers view and purchase without then this is the app for you. It works great. I'm very happy. Thanks again!!
Swannack Made Shop · unranked store
Installed this app yesterday on our site www.winchshop.co.uk, had quite a few problems with integration due to theme we were using, contacted Thorsten from extensions@modules4u.biz and he has done a 5* service sorting all the problems, would recommend as a great addition to your site. Dave UK Based
Winchshop · www.winchshop.co.uk · outside the top 100k
The cheaper and best app for EU tax exempt !
Govark · unranked store
This is the perfect solution for any business trading from Germany as it elegantly complies with German regulations. Furthermore it seamlessly integrates, is a breeze to install and support is 1st class. Highly recommended.
The Institute Berlin · unranked store
Great app! It settles the issue with Shopify not being designed for EU tax exempt customers. Plus Thorsten is extremely helpful! Just perfect!
Wworkwear · unranked store
Exemptify just checks if the VAT-ID exists. In Germany the law says that the verification has to be done "with the diligence of a prudent businessman". Many sources on the web as well as our tax advisor state that only the "qualified validation" which also verifies the address meets this requirement. Consequently in case of an audit any merchant just checking the existence of the VAT-ID likely will have to pay VAT for any purchases with a (valid) VAT grabbed from the net where the address does not match the buyer's. I'd happily update this review if anything I stated is not accurate.
Grisp · unranked store
Excellent App for EU-ID. Very good and fast support, service. Thank you :-)
Solar Pur · unranked store
We decided to go for Exemptify as we needed to be able to sell to European Business Customers with a EU tax exempt. There are not many solutions, and most app vendors (including Shopify) do most of the times not understand the different tax and consumer laws in Europe. Exemptify does allow you to have prices excl. VAT in Shopify, add the tax amount when needed, add no tax when a customer has a valid tax exempt, and still show consumer pricing INCLUDING VAT in your store at all times. Not like the US, Canada, UK, etc calculating and showing it when checking out. It was not flawless from day one, as we had to do some adjustments to our stores template. But Thorsten was very responsive, very helpful, and extremely knowledgeable. So now we are very happy with our perfect working solution for now, thanks to Thorsten. Our store has grown tremendously since then. Good to see that there are app developers who are able to compensate for a fairly major flaw in a product (Shopify) which is basically not yet made for the European market. The same is true for languages in Shopify !
Freemancave · unranked store
Works as advertised. Easy to set up and has good support from the developer.
Evarasto Com · unranked store