Rise Gift Cards & Store Credit
AI-powered customer retention with gift cards, store credit, loyalty, rewards, cashback & refunds
#43 of 726 in Marketing and conversion · Gift Cards
- Rating
- 4.8 from 703 reviews
- Rating from stores in the top 100k
- 4.7
- On Shopify since
- 2014
- Seen on
- 5,403+ stores
What merchants say
Read all 400 with sourcesEvery review carries the store that wrote it and how big that store is, and 31 of them are complaints you can read in full.
- 5★2026-08-24
Great app! And whenever I need help with something, I always get a quick and great response.
DAX Eyewear · outside the top 100k
- 1★2026-07-07
This app is the WORST ... I have almost never had the experience of the app working when I need it to. I pay $20 a month for an app that fails to load EVER and I can't cancel it because I can't even see how many outstanding credits there are. I would prefer at this point, to issue gift cards to anyone who has a credit with me through Rise but I can't find them. DO NOT INSTALL
Calicoastal Boutique · outside the top 100k
- 5★2026-07-02
We're LOVING this app so far. Their customer support chat peeps are SO NICE and helpful. 10/10 worth giving this app a go!
INK+ALLOY · unranked store
- 5★2026-06-24
Great app and excellent customer support. We encountered a synchronization issue where redeemed gift cards still showed the full balance in the Rise.ai dashboard. Juna investigated the issue thoroughly, manually ran a sync, and resolved the issue quickly. Thank you, Juna, for your professional, patient, and friendly support. I really appreciate your help!
INUTO（イヌト） · outside the top 100k
- 5★2026-06-05
Picked this app up for a simple no points bs app to handle gift cards as a promo and its been great. Better still is the customer service, the replies are within a very reasonable time and they went above and beyond what was expected. Thank you Eddie!
KCI Tools · top 100k store
Link to this reviewVerify at sourcekaizencasesandinserts.com
- 5★2026-06-01
AFTER CHATTING TO ITAY AND RUNNING ME THROUGH THE NEW PLATFORM. I CAN SAY THE NEW SETUP IS REALLY GOOD. ONCE WE CAN RESEND THE EMAIL CODE VIA THE APP IT'LL BE MUCH BETTER AND MOTE USER FRIENDLY
Halo & Hutch · outside the top 100k
- 5★2026-05-13
Rise.ai has been a great experience for our store. The app works smoothly, and the support team is genuinely responsive when issues come up. We ran into a wallet-related problem, and Eddie handled it quickly and professionally — clear communication, fast follow-up, and the issue was resolved the same day. Really appreciate the level of care and support. Highly recommend Rise.ai for any brand looking for a reliable gift card and store credit solution.
Melodia Designs · outside the top 100k
- 5★2026-04-30
Eddie at Rise is the BEST. He is very responsive and helpful. He was able to resolve my issue quickly! Thanks, Eddie!
Tubby Todd Bath Co. · top 100k store
- 1★2026-04-17
Our Shopify Plus store moved to the Rise app in 2022 and since then Gift Cards are the bane of my monthly accounting. Problems: Rise reporting was initially very poor and it required receiving monthly reports from our Rise account rep. Our Rise integrates with Loop Returns and every once in a while the webhooks duplicate store credits to customers making extra work for our team and costing us money in credit issued wrongly that is used by the customer before we find it. This month alone Rise duplicated about 7.5k in credit that our CX team had to find and correct. Cancelled store credit has no audit trail and leaving a note is not possible so as the accountant I'm left guessing as to why a store credit is cancelled and how to record the financial transaction. Refunds issued via Rise store credit on any Shopify Store (outside of the gift card|store credit payment method) does not show the amount refunded to the store credit anywhere on the order except in the notes field. Refunds to store credit do not reduce the amount available for refund on your Shopify order, so if you're not careful you could end up paying your customer for their order! Store credit is an adjustable balance, not a discreet one-time GC balance, which is a nightmare for accountants and breakage calculation. Rise store credit expiration date does not appear on the Shopify gift card transaction and is only available via Rise reporting. There is no liability by gift card | store credit balance reporting available in Rise on the V2 version. Only total liability Physical gift cards sold are not included in Rise's liability balance. I could go on and on about how much I hate Rise gift cards and store credit (customer wallets), but I suspect that many gift card apps are similar, if not worse. These products are geared for marketing teams, who happily sign up and don't give a crap about the backend nightmare they're creating for finance teams.
Rhone · outside the top 100k
- 5★2026-04-14
At first glance, a very promising and easy-to-maneuver platform. But what impressed me most was the onboarding experience. Emilie and her team are truly first-class professional, efficient, and deeply respectful of both my time and my team’s. In an age where much of the world feels increasingly dehumanized, this team understands how to bring a human touch to an unbelievably powerful tool and they’ve built it exceptionally well.
Eric Sana · outside the top 100k
Read all 400 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.
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