Gist | Gift Card Pro Tools

Every review carries the store that wrote it and how big that store is, and 7 of them are complaints you can read in full.

• 1★2026-04-16

  The app works as advertised for the most part, but there's a serious issue every merchant should know about before installing. In December, my store was hit with 10 fraudulent gift card orders totaling over $3,200. Shopify flagged all of them as fraudulent, I canceled every gift card, and none were ever redeemed. Despite all of that, Gift Card Pro still charged me $85 in usage fees on those fraudulent, never-redeemed gift cards. When I reached out to support asking for a refund of the fees, they did not address the refund request at all. Instead, they told me a fraud protection setting wasn't enabled in my account and pointed me to their documentation. No refund, no credit, no acknowledgment that charging fees on confirmed fraud where the cards were never used isn't reasonable. If you're a merchant considering this app, understand that: - The 2.5% volume fee applies to every gift card sold, including fraudulent ones. - Their fraud protection is opt-in and not enabled by default. - If fraud slips through, you'll pay fees on top of your chargeback losses with no recourse.

  Té Company · top 10k store

  Link to this reviewVerify at sourcetecompanytea.com

• 5★2026-01-08

  Issue with load lag due to custom JS - resolved incredibly quickly

  Desi Daru · top 100k store

  Link to this reviewVerify at sourcedesidaru.com

• 1★2025-12-22

  i need your asap help: orianborovik@gmail.com

  Take Me Home · outside the top 100k

  Link to this reviewVerify at sourcetakemehomecollection.com

• 2★2025-12-19

  Unfortunately, we have to change our rating for the app. Everything worked as desired for quite some time. But suddenly, no more vouchers were arriving by email, neither for the recipient nor the sender. We contacted support about this, but unfortunately the help we received was very disappointing. The whole thing dragged on for a whole week and we quickly realized that we weren't going to get any help here. Since lots of vouchers are always bought at Christmas, we quickly decided to switch apps. All the best for the future! From Germany

  Wurzelwerk · outside the top 100k

  Link to this reviewVerify at sourcewurzelwerk-shop.com

• 5★2025-11-23

  Great app! Really customisable, provides really good features for customers and for admin/creators. Support team is amazing, quick, really keen to help and to get things going. Definitely recommend!

  Eco By Sonya Australia · top 100k store

  Link to this reviewVerify at sourceecotan.com.au

• 1★2025-11-01

  not working! we contact you over 3 times !!!!! no any replay

  Blue Bandana · outside the top 100k

  Link to this reviewVerify at sourcebluebandana.co.il

• 5★2025-07-11

  Very good app, the support team, AMAZING

  ergoPouch Chile · outside the top 100k

  Link to this reviewVerify at sourceergopouch.cl

• 5★2025-06-02

  Used this app for multiple years. Support team has been responsive to our needs (and dumb questions ). This review is way overdue but happy to say its been a positive experience.

  NiLu Gift Shop · outside the top 100k

  Link to this reviewVerify at sourceshopnilu.com

• 5★2025-03-25

  Gift Card Pro is an outstanding app with perfect usability and an intuitive interface. Everything works seamlessly, making it incredibly easy to set up and use. The customer service and support team are truly amazing—quick, helpful, and always ready to assist. Highly recommended for anyone looking for a reliable and user-friendly gift card solution!

  Mooqz · outside the top 100k

  Link to this reviewVerify at sourcemooqz.nl

• 1★2024-12-07

  I never leave bad reviews. The set up is awful, no real guides, and support is slow. The system is clunky and not user friendly, and the front end doesn't work very well. Worst app I have used on Shopify so far. Not sure why all reviews are 5 star but mine. A bit sus...

  Rippl Impact Gear · top 100k store

  Link to this reviewVerify at sourceripplimpactgear.com

Read all 100 with sources – and filter them to the complaints, the recent ones, or the stores big enough to matter.

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